Before I've had to deal with other larger companies, client of ours, when we have had e-mail issues with them. Most of the time it's when our messages have been tagged as spam, although right now it's because one of their systems has gone haywire and is repeatedly sending us e-mails. Anyway, my question is how do you get in touch with the email administrator. I've found at some larger companies unless you have the name of the person, the receptionist will refuse to connect you to them (I'd imagine they're acting as the gatekeeper from salespeople asking for "the person responsible for dealing with your printers"). I know we could always try to deal with our contact at the company, but sometimes that can be slow and difficult and these issues are usually time sensitive.