I have two rules set up to sort incoming bug reports. The first is specific to a single device:
Apply this rule after the message arrives sent to SMS Distribution and with <source_device_number>: in the body move it to the BugReports\<source_device_number> folder
..and the second is a catch-all for everything else:
Apply this rule after the message arrives sent to SMS Distribution move it to the BugReports folder
For some reason though, the first rule never seems to act even though it's higher in the list. So for some reason an email like the following doesn't seem to get caught by the first rule:
From: <SourceDeviceUID> To: SMS Distributor Subject: Message from <SourceDeviceUID> Message: <source_device_number>: Device encountered a problem. Details below...
<source_device_number> is an integer.
The second rule works fine. But for some high-priority devices, I want them automatically sorted.
Why might that first rule fail?
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