Logitech Optical Mouse Frozen In Middle of Windows XP Pro Screen

Posted by Code Sherpa on Super User See other posts from Super User or by Code Sherpa
Published on 2010-08-25T04:51:51Z Indexed on 2012/04/04 5:32 UTC
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I have a Logitech Optical Mouse/Keyboard.

I have been using them just fine with the system drivers for almost a year now.

I recently updated my Kaspersky software and rebooted.

Now the mouse is frozen in the middle of my screen.

I am not able to login to the Windows XP Pro box that has the frozen mouse (because i can't work the mouse) but am able to remote desktop to this computer.

Things I know / have tried:

When I boot on the problem computer, I am able to use the keyboard, but not the mouse.

I have installed the latest version of Logitech's SetPoint (with the updated drivers) on the problem computer (via remote desktop) and that didn't seem to matter.

I bought new batteries for the mouse and that didn't matter.

I have tried the mouse/keyboard on another computer and the mouse works just fine there.

My suspicion is that the Kaspersky install has overwritten a driver of some sort.

Things I have not done (and would appreciate detailed steps if you feel this is the way to go):

1) Uninstalled all the mouse drivers on the machine and reboot. Then, reinstall.

Note: When I get to the Device Manager I don't see an option for Human Interface Devices (where the mouse device is). Here are my options: Computer, Disk Drives, DVD/CD-Rom drives, Floppy controllers, IDE ATA/ATAPI, Imaging devices, Network Adapters, Other devices, Ports, Processors, Sound, video, and gaming, System devices, USB controllers. Also, I should point out that Video Controller is the only thing under Other devices and it has a yellow exclamation mark. The same is true for all the items under Universal Serial Bus controllers. I think this means I have to update my BIOS but, since my mouse was working just fine without doing that, I don't think that is my problem. So, how do I get to my Mouse Device?

2) Update my BIOS.

Note: As pointed out above, I don't think this matters as my mouse was working just fine under my computer's current BIOS version.

Thanks for your help.

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