I have recently had windows XP die on one of my machines, and have installed Linux UBUNTU. The OS works great, except for installing the Xerox Phaser 3160N printer.

The OS can find and install the network printer, but when I print a test page, it tells me “Internal Error – Please use the correct driver”.

I have the correct drivers, as your support team have sent me the link, (http://www.support.xerox.com/support/phaser-3160/file-download/enau.html?operatingSystem=linux&fileLanguage=en_GB&contentId=105724&from=downloads&viewArchived=false) but I cannot install these drivers to run the printer.

These are the instructions from the online guide for installing on a Linux machine: 1. Make sure that the machine is connected to your network and powered on. Also, your machine’s IP address should have been set. 2. Insert the supplied software CD into your CD-ROM drive. 3. Double-click CD-ROM icon that appears on your Linux desktop. 4. Double-click the Linux folder. 5. Double-click the install.sh icon. 6. The Xerox Installer window opens. Click Continue. 7. The Add printer wizard window opens. Click Next. 8. Select Network printer and click Search button. 9. The Printer’s IP address and model name appears on list field. 10. Select your machine and click Next.

I get as far as step 5, and step 6 never happens, if it did, it would be very easy from there.

There are options to add additional software to UBUNTU, however it does not recognise the installation CD as valid when I try to add it as a source.

Any ideas on who can help me?

regards,

Greg Verrall