Cheated!! Please help

Posted by Rohit K on Super User See other posts from Super User or by Rohit K
Published on 2012-06-11T22:32:28Z Indexed on 2012/06/11 22:42 UTC
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I was experiencing some hard disk problem with my HP laptop. It showed at bootup as system diagnostics are run -- Smart Drive attribute failed. Also i repeatedly got a warning for imminent hard drive failure and thus to back up my data. So i gave my laptop to authorized HP service center for repair. They formatted my hard disk and installed a pirated copy of Win 7 Ultimate (i earlier had genuine Win 7 Home Premium running on my laptop) and they told me they cover out-of-warranty issues and even charged me for it. What's worse is that the hard drive problem is still present and all i am left with is an illegal copy of windows which i think also voids my warranty.

What should i do? I mean i did purchase a genuine Windows with my laptop, so there must be some way to reinstall it even when i don't have a genuine copy now on my machine. Can't i get legit keys to reinstall Win 7 from Microsoft because i did pay for the software when i purchased my machine. And if that's not possible, how can i claim warranty and get my hard disk replaced by HP?

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