Empathy authentication error to XMPP server

Posted by Shauna on Ask Ubuntu See other posts from Ask Ubuntu or by Shauna
Published on 2012-06-18T15:14:17Z Indexed on 2012/06/18 15:23 UTC
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12.04

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empathy

I recently installed Ubuntu 12.04 on a new machine and have been working on setting it up, but I've run into an interesting problem.

I have a custom XMPP server for work (I don't control it, but we're using an in-house install). I can connect to it just fine via Pidgin, but due to some UI issues I'm having with Pidgin (and what appears to be better overall integration between Empathy and Ubuntu/Unity), I'd like to use Empathy instead. However, Empathy won't connect to my XMPP server, and I keep getting an authentication error and repeatedly prompted for my password. This happens even when importing the working account information from Pidgin (so I know things like the password are correct).

Is there a way I can get Empathy working with my XMPP server?

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