Cox just recently came out and looked at my internet and decided that the modem I had was causing high latency issue. The speed was fine but the ping would spike to around 100 and over when gaming or putting a load more than browsing on the line. After they replaced it, it seems like I get better latency, but when it spikes, I get upwards of over 300 ping with like 500 jitter. I figured I would hit the serverfault universe before sending another email to Cox.

I opted not to do the Cox setup as it was an extra $20 which I thought would have just setup the wireless (which I can handle). Is it a setting or something that I missed that needs to be setup? The firmware for the CG3000D is awful and not fun to use. I did change some hidden settings on the RgServices.asp page (I'll attach a screenshot).

I've also heard that the Router/Modem combos are awful and that I should go back and just ask for a modem stand-alone.

Any input is helpful.

All screenshots: http://imgur.com/a/JX6qu#0