Had a new Axis IP camera delivered yesterday. Plugged into Cisco E2400 Wireless Router but having problems.

Example topology:

• WAN IP: 10.10.10.10 (example)
• Cisco Router: 192.168.1.1
• Axis Camera: 192.168.1.10:80

Port forwarding rules set up on router

• External Port: 999
• Internal Port: 80
• Protocol: TCP & UDP
• Device IP: 192.168.1.10:80
• Enabled: True

Trying to connect from within the lan to 192.168.1.1:80 from within browser - Works properly.

Trying to connect from within the lan to 10:10:10:10:999 from within browser - Works properly.

Trying to connect from outside the LAN (e.g. via 3g or another isp) to 10:10:10:10:999 from within browser - Doesnt work.

I get the following errors from different machines / browsers:

• Safari could not open the page because the server stopped responding (IOS)
• The server at xx.xx.xx.xx is taking too long to respond. (firefox)

This problem is not just for the Axis camera. I am also having similar problems connecting to my NAS drive.

After using a web based port scanning tool, it appears as though port 999 is closed. Not certain why when I have set up port forwarding within the router.

Any troubleshooting suggestions to help me determine whether the problem is with my Cisco settings / firewall or whether it could be my ISP blocking incoming connection requests?

Many thanks