Windows Backup failed with error 0x807800C5

Posted by Alexey Ivanov on Super User See other posts from Super User or by Alexey Ivanov
Published on 2012-11-21T21:27:47Z Indexed on 2012/12/01 11:10 UTC
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I setup backup of my Windows 8 laptop with Windows 7 File Recovery (known as Backup and Restore in Windows 7).

Backup of files runs successfully. But if I try to create system image, it fails with error 0x807800C5:
Windows Backup: Troubleshooting Options - Error code: 0x807800C5 // Details: The mounted backup volume is inaccessible.

Error details on the dialog:

The mounted backup volume is inaccessible.

Error details in the system log:

There was a failure in preparing the backup image of one of the volumes in the backup set.

I save the backup to a network location, WD MyBookLive.

 
Edit:

I tried some of the steps suggested in the various thread about this issue:

  1. Cleaned up the backup location:

    1. Removed MediaID.bin in the backup location.
    2. Removed folder <ComputerName> from WindowsImageBackup.
    3. Restarted backup resulted in the same error. However, the error dialog shows slightly different error message:

      The specified backup disk cannot be found.

      Windows Backup: Troubleshooting Options - Error code: 0x807800C5 // Details: The specified backup disk cannot be found.

  2. Performed System File Check by running sfc /scannow. It showed no errors.
    Running backup failed nevertheless.

I tried searching Google for error code but I've found no solution so far.

Update:
I submitted technical support request to Microsoft. The first suggestion was to clean boot, but it didn't help. I pointed out that I had tried all the methods from the same problem on MS Answers, and nothing had helped.

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