No win 7 users available for login after dell datasafe factory reset

Posted by user897052 on Super User See other posts from Super User or by user897052
Published on 2012-07-28T22:22:23Z Indexed on 2012/12/11 5:07 UTC
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I created install discs using the Dell datasafe 2.0 backup utility in order to re-install windows on a friend's laptop (dell inspiron n5110). I ran the discs to do a factory reset. after the whole process, it booted, started loading windows 7, displayed the messages "setup is preparing your computer for first use" and "setup is checking video performance," and showed the login screen.

However, there don't seem to be any active users on the machine - I opened a command prompt window to check the users on the machine. Using the command prompt (again, from the login window), i activated/enabled the administrator account, and even created another admin account, and upon logging in received several errors, couldn't load any mmc's, etc.
any help would be appreciated.

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