OTRS slow performance main queue listing

Posted by mrml on Stack Overflow See other posts from Stack Overflow or by mrml
Published on 2012-12-12T10:09:40Z Indexed on 2012/12/12 11:03 UTC
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mysql

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Performance

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otrs

we have the problem of a very slow queue listing. If there are more than 15 tickets in a single queue it takes up to 4-5 seconds for creating the view.

This problems occure since we're using OTRS 3.1 We are running OTRS 3.1.4 with the KIX4OTRS extension on a virtualized Ubuntu 10.04 LTS.

We tried yet:

known performance tweaks provided in the manuals.
creating extra database indexes
installation on physical machines (no positive effects) with Ubuntu 12.04 / 12.04.1

Any ideas?

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