we have the problem of a very slow queue listing. If there are more than 15 tickets in a single queue it takes up to 4-5 seconds for creating the view. This problems occure since we're using OTRS 3.1 We are running OTRS 3.1.4 with the KIX4OTRS extension on a virtualized Ubuntu 10.04 LTS. We tried yet: known performance tweaks provided in the manuals. creating extra database indexes installation on physical machines (no positive effects) with Ubuntu 12.04 / 12.04.1 Any ideas?