PGP Desktop Whole disk Encryption paused on a toshiba ultrabook z935

Posted by garg on Super User See other posts from Super User or by garg
Published on 2012-12-14T21:47:52Z Indexed on 2012/12/14 23:08 UTC
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Filed under:

windows-7

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toshiba

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pgp

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ultrabook

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pgp-desktop

I have a Toshiba z930 Ultrabook with PGP Desktop installed for whole disk encryption. It installed correctly, and started encrypting but it stays paused. If I reboot, it shows me the PGP desktop username, password, domain screen. If I enter in my credentials, it allows me to get into windows but encryption remains paused.

If I click on resume, it lets me enter a password, accepts it but then it doesn't do anything.

One suspicious thing is that in the 'Select disk or partition to encrypt' box, it says, C: 120B fixed disk. Unknown Bus: TOSHIBA THNSNS12...

Do I need to change something in the BIOS, or install any drivers so that it doesn't see it as an Unknown Bus?

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