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  • Why it may be good to be confused: Mary Lo Verde’s Motivational Discussion at Oracle

    - by user769227
    Why it may be good to be confused: Mary Lo Verde’s Motivational Discussion at Oracle by Olivia O'Connell Last week, we were treated to a call with Mary LoVerde, a renowned Life-Balance and Motivational Speaker. This was one of many events organized by Oracle Women’s Leadership (OWL). Mary made some major changes to her life when she decided to free herself of material positions and take each day as it came. Her life balance strategies have led her from working with NASA to appearing on Oprah. Mary’s MO is “cold turkey is better than dead duck!”, in other words, knowing when to quit. It is a surprising concept that flies in the face of the “winners don’t quit” notion and focuses on how we limit our capabilities and satisfaction levels by doing something that we don’t feel passionately about. Her arguments about quitting were based on the conception that ‘“it” is in the way of you getting what you really want’ and that ‘quitting makes things easier in the long run’. Of course, it is often difficult to quit, and though we know that things would be better if we did quit certain negative things in our lives, we are often ashamed to do so. A second topic centred on the perception of Confusion Endurance. Confusion Endurance is based around the idea that it is often good to not know exactly what you are doing and that it is okay to admit you don’t know something when others ask you; essentially, that humility can be a good thing. This concept was supposed to have to Leonardo Da Vinci, because he apparently found liberation in not knowing. Mary says, this allows us to “thrive in the tension of not knowing to unleash our creative potential” An anecdote about an interviewee at NASA was used to portray how admitting you don’t know can be a positive thing. When NASA asked the candidate a question with no obvious answer and he replied “I don’t know”, the candidate thought he had failed the interview; actually, the interviewers were impressed with his ability to admit he did not know. If the interviewee had guessed the answer in a real-life situation, it could have cost the lives of fellow astronauts. The highlight of the webinar for me? Mary told how she had a conversation with Capt. Chesley B. "Sully" Sullenberger who recalled the US Airways Flight 1549 / Miracle on the Hudson incident. After making its descent and finally coming to rest in the Hudson after falling 3,060 feet in 90 seconds, Sully and his co-pilot both turned to each other and said “well...that wasn’t as bad as we thought”. Confusion Endurance at its finest! Her discussion certainly gave food for thought, although personally, I was inclined to take some of it with a pinch of salt. Mary Lo Verde is the author of The Invitation, and you can visit her website and view her other publications at www.maryloverde.com. For details on the Professional Business Women of California visit: http://www.pbwc.org/

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  • How Mary Meeker’s Latest Findings May Make You Re-Imagine Commerce

    - by Brenna Johnson-Oracle
    0 0 1 954 5439 Endeca Technologies 45 12 6381 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Today, Mary Meeker released her highly anticipated annual “Internet Trends” presentation for 2014. All 164 slides are jam-packed with pretty much everything you need to know about the state of the Internet. And as luck would have it, Oracle is staying ahead of these trends (but we’ll talk about that later). There were a few surprises, some stats to solidify what you likely already know, and Meeker’s novel observations about where we are all going. What interested me the most is not only how people are engaging in their personal lives, but how they engage with brands. As you could probably predict, Internet usage growth is slowing while tablet user and mobile data traffic growth continue their meteoric rise around the globe, with tremendous growth in underpenetrated markets like China, India, Brazil and Indonesia. Now hold those the “Internet is dead” comments. Keep in mind there’s still plenty of room to grow, and a multiscreen model is Meeker’s vision for our future. Despite 1.5x YOY growth for mobile traffic, mobile still only makes up about 23% of all traffic today. With tablet shipments easily outpacing figures for PCs even at their height (in 2007), mobile will only continue on it’s path, but won’t be everything to everyone. Mobile won’t replace every touchpoint, it’s just created our shorter attention spans and demand for simpler, more personal experiences. As Meeker points out TVs, tablets, PCs, and smartphones are used for different activities at present, but lines will blur (for example, 84% of smartphones owners use their device while watching TV). Day-to-day activities are being re-imagining through simple, beautiful user experiences. It seems like every day I discover a new way a brand/site/app made the most mundane or mounting task enjoyable and frictionless – and I’m not alone. Meeker points out the evolution of how we do everything from how we communicate, get information, use money, meet someone, get places, order a meal, and consume media is all done through new user interfaces that make day-to-day tasks simpler. This movement has caused just about everyone’s patience for a poor UX to take a nosedive. And it’s not just the digital user experience, technology is making a lot of people’s offline lives easier, and less expensive. Today 47% of online shopping utilizes free shipping— nearly half. And Meeker predicts same day local delivery will be the “next big thing” (and you can take a guess on who will own that). Content, Community and Commerce creates the “Internet Trifecta.” Meeker pointed out that when content, communities and commerce occur in a single experience it’s embraced by consumers, which translates to big dollars for brands. The magic happens when consumers can get inspired, research, and buy in a single experience. As the buying cycle has changed and touchpoints (Web, mobile, social, store) are no longer tied to “roles” or steps in the customer journey, brands must make all experiences (content and commerce) available in a single, adaptable experience. (We at Oracle Commerce have a lot to say on this topic – stay tuned!) And in what Meeker calls the “biggest re-imagination of all:” consumers enabled with smartphones and sensors are creating troves of findable and sharable data, which she says is in the early stages, by growing rapidly. She notes that transparency and patterns of consumers with this hardware (FYI - there are up to 10 sensors embedded in smartphones now) has created a Big Data treasure chest to be mined to improve business and the life of the consumer. The opportunities are endless. So what does it all mean for a company doing business online? Start thinking about how you can: Re-imagine your experience. Not your online experience and your mobile experience and your social experience – your overall experience. When consumers can research, buy, and advocate from anywhere (and their attention spans are at an all-time low) channels don’t exist. Enable simple and beautiful interactions informed by all of the online and offline data you leverage across your enterprise. Ethically leverage the endless supply of data (user generated content, clicks, purchases, in-store behavior, social activity) to make experiences more beautiful, more accurate, and more personalized (not to mention, more lucrative for you). Re-imagine content and commerce. Content and commerce must co-exist in a single destination where shoppers can get inspired, explore, research, share, and purchase in a collective experience. Think of how you can deliver an experience where all types of experiences (brand stories and commerce) adapt to every customer need. (Look for more on this topic coming soon). Re-imagine your reach. Look to Meeker’s findings to see how the global appetite for digital experiences is growing, but under-served in many places (i.e.: India, Mexico, Indonesia, Brazil, Philippines, etc.). Growing your online business to a new geography doesn’t have to mean starting from scratch or having an entirely new team manage the new endeavor. Expand using what you’ve already built in a multisite framework, with global language support. And of course, make sure it’s optimized for mobile! Re-imagine the possible. After every Meeker report, I’m always left with the thought “we are just at the beginning.” Everyday there is more data, more possibilities, more online consumers, and more opportunities to use new latest technology to get closer to your customers and be more successful. There’s a lot going on in our Product Development and Product Innovations groups to automate innovation for our customers, so that they can continue to stay ahead of these trends, without disrupting their business. Check out a recent interview with our Innovations Team on some of these new possibilities. Staying on track despite the seemingly endless possibilities out there is the hard part. Prioritizing where you will focus based on your unique brand promise, customer and goals is what you do best. To learn how Oracle Commerce can help your business achieve your goals check out oracle.com/commerce. Check out Meeker’s entire report here.

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  • How Expedia Made My New Bride Cry

    - by Lance Robinson
    Tweet this? Email Expedia and ask them to give me and my new wife our honeymoon? When Expedia followed up their failure with our honeymoon trip with a complete and total lack of acknowledgement of any responsibility for the problem and endless loops of explaining the issue over and over again - I swore that they would make it right. When they brought my new bride to tears, I got an immediate and endless supply of motivation. I hope you will help me make them make it right by posting our story on Twitter, Facebook, your blog, on Expedia itself, and when talking to your friends in person about their own travel plans.   If you are considering using them now for an important trip - reconsider. Short summary: We arrived early for a flight - but Expedia had made a mistake with the data they supplied to JetBlue and Emirates, which resulted in us not being able to check in (one leg of our trip was missing)!  At the time of this post, three people (myself, my wife, and an exceptionally patient JetBlue employee named Mary) each spent hours on the phone with Expedia.  I myself spent right at 3 hours (according to iPhone records), Lauren spent an hour and a half or so, and poor Mary was probably on the phone for a good 3.5 hours.  This is after 5 hours total at the airport.  If you add up our phone time, that is nearly 8 hours of phone time over a 5 hour period with little or no help, stall tactics (?), run-around, denial, shifting of blame, and holding. Details below (times are approximate): First, my wife and I were married yesterday - June 18th, the 3 year anniversary of our first date. She is awesome. She is the nicest person I have ever known, a ton of fun, absolutely beautiful in every way. Ok enough mushy - here are the dirty details. 2:30 AM - Early Check-in Attempt - we attempted to check-in for our flight online. Some sort of technology error on website, instructed to checkin at desk. 4:30 AM - Arrive at airport. Try to check-in at kiosk, get the same error. We got to the JetBlue desk at RDU International Airport, where Mary helped us. Mary discovered that the Expedia provided itinerary does not match the Expedia provided tickets. We are informed that when that happens American, JetBlue, and others that use the same software cannot check you in for the flight because. Why? Because the itinerary was missing a leg of our flight! Basically we were not shown in the system as definitely being able to make it home. Mary called Expedia and was put on hold by their automated system. 4:55 AM - Mary, myself, and my brand new bride all waited for about 25 minutes when finally I decided I would make a call myself on my iPhone while Mary was on the airport phone. In their automated system, I chose "make a new reservation", thinking they might answer a little more quickly than "customer service". Not surprisingly I was connected to an Expedia person within 1 minute. They informed me that they would have to forward me to a customer service specialist. I explained to them that we were already on hold for that and had been for nearly half an hour, that we were going on our honeymoon and that our flight would be leaving soon - could they please help us. "Yes, I will help you". I hand the phone to JetBlue Mary who explains the situation 3 or 4 times. Obviously I couldn't hear both ends of the conversation at this point, but the Expedia person explained what the problem was by stating exactly what Mary had just spent 15 minutes explaining. Mary calmly confirms that this is the problem, and asks Expedia to re-issue the itinerary. Expedia tells Mary that they'll have to transfer her to customer service. Mary asks for someone specific so that we get an answer this time, and goes on hold. Mary get's connected, explains the situation, and then Mary's connection gets terminated. 5:10 AM - Mary calls back to the Expedia automated system again, and we wait for about 5 minutes on hold this time before I pick up my iPhone and call Expedia again myself. Again I go to sales, a person picks up the phone in less than a minute. I explain the situation and let them know that we are now very close to missing our flight for our honeymoon, could they please help us. "Yes, I will help you". Again I give the phone to Mary who provides them with a call back number in case we get disconnected again and explains the situation again. More back and forth with Expedia doing nothing but repeating the same questions, Mary answering the questions with the same information she provided in the original explanation, and Expedia simply restating the problem. Mary again asks them to re-issue the itinerary, and explains that doing so will fix the problem. Expedia again repeats the problem instead of fixing it, and Mary's connection gets terminated. 5:20 AM - Mary again calls back to Expedia. My beautiful bride also calls on her own phone. At this point she is struggling to hold back her tears, stumbling through an explanation of all that has happened and that we are about to miss our flight. Please help us. "Yes, I will help". My beautiful bride's connection gets terminated. Ok, maybe this disconnection isn't an accident. We've now been disconnected 3 times on two different phones. 5:45 AM - I walk away and pleadingly beg a person to help me. They "escalate" the issue to "Rosy" (sp?) at Expedia. I go through the whole song and dance again with Rosy, who gives me the same treatment Mary was given. Rosy blames JetBlue for now having the correct data. Meanwhile Mary is on the phone with Emirates Air (the airline for the second leg of our trip), who agrees with JetBlue that Expedia's data isn't up to date. We are informed by two airport employees that issues like this with Expedia are not uncommon, and that the fix is simple. On the phone iwth Rosy, I ask her to re-issue the itinerary because we are about to miss our flight. She again explains the problem to me. At this point, I am standing at the window, pleading with Rosy to help us get to our honeymoon, watching our airplane. Then our airplane leaves without us. 6:03 AM - At this point we have missed our flight. Re-issuing the itinerary is no longer a solution. I ask Rosy to start from the beginning and work us up a new trip. She says that she cannot do that. She says that she needs to talk to JetBlue and Emirates and find out why we cannot check-in for our flight. I remind Rosy that our flight has already left - I just watched it taxi away - it no longer matters why (not to mention the fact that we already knew why, and have known why since 4:30 AM), and have known the solution since 4:30 AM. Rosy, can you please book a new trip? Yes, but it will cost $400. Excuse me? Now you can, but it will cost ME to fix your mistake? Rosy says that she can escalate the situation to her supervisor but that will take 1.5 hours. 6:15 AM - I told Rosy that if they had re-issued the itinerary as JetBlue asked (at 4:30 AM), my new wife and I might be on the airplane now instead of dealing with this on the phone and missing the beginning (and how much more?) of our honeymoon. Rosy said that it was not necessary to re-issue the itinerary. Out of curiosity, i asked Rosy if there was some financial burden on them to re-issue the itinerary. "No", said Rosy. I asked her if it was a large time burden on Expedia to re-issue the itinerary. "No", said Rosy. I directly asked Rosy: Why wouldn't Expedia have re-issued the itinerary when JetBlue asked? No answer. I asked Rosy: If you had re-issued the itinerary at 4:30, isn't it possible that I would be on that flight right now? She actually surprised me by answering "Yes" to that question. So I pointed out that it followed that Expedia was responsible for the fact that we missed out flight, and she immediately went into more about how the problem was with JetBlue - but now it was ALSO an Emirates Air problem as well. I tell Rosy to go ahead and escalate the issue again, and please call me back in that 1.5 hours (which how is about 1 hour and 10 minutes away). 6:30 AM - I start tweeting my frustration with iPhone. It's now pretty much impossible for us to make it to The Maldives by 3pm, which is the time at which we would need to arrive in order to be allowed service to the actual island where we are staying. Expedia has now given me the run-around for 2 hours, caused me to miss my flight, and worst of all caused my amazing new wife Lauren to miss our honeymoon. You think I was mad? No. Furious. Its ok to make mistakes - but to refuse to fix them and to ruin our honeymoon? No, not ok, Expedia. I swore right then that Expedia would make this right. 7:45 AM - JetBlue mary is still talking her tail off to other people in JetBlue and Emirates Air. Mary works it out so that if Expedia simply books a new trip, JetBlue and Emirates will both waive all the fees. Now we just have to convince Expedia to fix their mistake and get us on our way! Around this time Expedia Rosy calls me back! I inform her of the excellent work of JetBlue Mary - that JetBlue and Emirates both will waive the fees so Expedia can fix their mistake and get us going on our way. She says that she sees documentation of this in her system and that she needs to put me on hold "for 1 to 10 minutes" to talk to Emirates Air (why I'm not exactly sure). I say ok. 8:45 AM - After an hour on hold, Rosy comes on the line and asks me to hold more. I ask her to call me back. 9:35 AM - I put down the iPhone Twitter app and picks up the laptop. You think I made some noise with my iPhone? Heh 11:25 AM - Expedia follows me and sends a canned "We're sorry, DM us the details".  If you look at their Twitter feed, 16 out of the most recent 20 tweets are exactly the same canned response.  The other 4?  Ads.  Um - #MultiFAIL? To Expedia:  You now have had (as explained above) 8 hours of 3 different people explaining our situation, you know the email address of our Expedia account, you know my web blog, you know my Twitter address, you know my phone number.  You also know how upset you have made both me and my new bride by treating us with such a ... non caring, scripted, uncooperative, argumentative, and possibly even deceitful manner.  In the wise words of the great Kenan Thompson of SNL: "FIX IT!".  And no, I'm NOT going away until you make this right. Period. 11:45 AM - Expedia corporate office called.  The woman I spoke to was very nice and apologetic.  She listened to me tell the story again, she says she understands the problem and she is going to work to resolve it.  I don't have any details on what exactly that resolution might me, she said she will call me back in 20 minutes.  She found out about the problem via Twitter.  Thank you Twitter, and all of you who helped.  Hopefully social media will win my wife and I our honeymoon, and hopefully Expedia will encourage their customer service teams treat their customers properly. 12:22 PM - Spoke to Fran again from Expedia corporate office.  She has a flight for us tonight.  She is booking it now.  We will arrive at our honeymoon destination of beautiful Veligandu Island Resort only 1 day late.  She cannot confirm today, but she expects that Expedia will pay for the lost honeymoon night.  Thank you everyone for your help.  I will reflect more on this whole situation and confirm its resolution after our flight is 100% confirmed.  For now, I'm going to take a breather and go kiss my wonderful wife! 1:50 PM - Have not yet received the promised phone call.  We did receive an email with a new itinerary for a flight but the booking is not for specific seats, so there is no guarantee that my wife and I will be able to sit together.  With the original booking I carefully selected our seats for every segment of our trip.  I decided to call into the phone number that Fran from the Expedia corporate office gave me.  Its automated voice system identified itself as "Tier 3 Support".  I am currently still on hold with them, I have not gotten through to a human yet. 1:55 PM - Fran from Expedia called me back.  She confirmed us as booked.  She called the airlines to confirm.  Unfortunately, Expedia was unwilling or unable to allow us any type of seat selection.  It is possible that i won't get to sit next to the woman I married less than a day ago on our 40 total hours of flight time (there and back).  In addition, our seats could be the worst seats on the planes, with no reclining seat back or right next to the restroom.  Despite this fact (which in my opinion is huge), the horrible inconvenience, the hours at the airport, and the negative Internet publicity that Expedia is receiving, Expedia declined to offer us any kind of upgrade or to mark us as SFU (suitable for upgrade).  Since they didn't offer - I asked, and was rejected.  I am grateful to finally be heading in the right direction, but not only did Expedia horribly botch this job from the very beginning, they followed that botch job with near zero customer service, followed by a verbally apologetic but otherwise half-hearted resolution.  If this works out favorably for us, great.  If not - I'm not done making noise, Expedia.  You owe us, and I expect you to make it right.  You haven't quite done that yet. Thanks - Thank you to Twitter.  Thanks to all those who sympathize with us and helped us get the attention of Expedia, since three people (one of them an airline employee) using Expedia's normal channels of communication for many hours didn't help.  Thanks especially to my PowerShell and Sharepoint friends, my local friends, and those connectors who encouraged me and spread my story. 5:15 PM - Love Wins - After all this, Lauren and I are exhausted.  We both took a short nap, and when we woke up we talked about the last 24 hours.  It was a big, amazing, story-filled 24 hours.  I said that Expedia won, but Lauren said no.  She pointed out how lucky we are.  We are in love and married.  We have wonderful family and friends.  We are both hard-working successful people who love what they do.  We get to go to an amazing exotic destination for our honeymoon like Veligandu in The Maldives...  That's a lot of good.  Expedia didn't win.  This was (is) a big loss for Expedia.  It is a public blemish for all to see.  But Lauren and I did win, big time.  Expedia may not have made things right - but things are right for us.  Post in progress... I will relay any further comments (or lack of) from Expedia soon, as well as an update on confirmation of their repayment of our lost resort room rates.  I'll also post a picture of us on our honeymoon as soon as I can!

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  • GDL Presents: Women Techmakers with Pixel Qi

    GDL Presents: Women Techmakers with Pixel Qi Jean Wang sits down with 2011 Anita Borg "Woman of Vision" Award for Innovation winner Mary Lou Jepsen of Pixel Qi to discuss overcoming technical challenges in hardware, drawing on Mary Lou's experience leading the engineering and architectural design of the $100 laptops that inspired the One Laptop Per Child (OLPC) organization. Hosts: Jean Wang - Lead Hardware Engineer for Project Glass | Vivian Cromwell - Manager, Global Chrome Developer Relations Guest: Mary Lou Jepsen - CEO and Founder, Pixel Qi From: GoogleDevelopers Views: 0 0 ratings Time: 01:00:00 More in Science & Technology

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  • Oracle Tutor - Is Anyone Reading Your Documentation?

    - by mary.keane
    If you are responsible for documenting your business practices, wouldn't it be nice to know if anyone is using the documentation? If the employees find it useful? You might want to consider surveying the users of the documentation on a regular basis. There are a number of free survey tools online (search for "free survey tools"), and you can have a survey ready in a matter of minutes. It's as simple as gathering a list of questions and a list of email addresses. For the questions, here are some suggestions. How often do you access the policy and procedure site? How useful is the site? How easy is it to navigate the site? How often are your questions answered on the site? What suggestions do you have to make the site more useful? You may want to consider just asking a few questions each month so that employees can complete the survey in less than 5 minutes (you'll get more responses). Make sure you have several comment boxes in the survey so that the employees can give suggestions. As the users of your documentation, the employees may have some terrific ideas that will enhance the usability of your policy and procedure site. It would be great to hear your suggestions for how to survey the users of your documentation. Mary R. Keane Senior Development Manager, Oracle BPM and Tutor

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  • Transform your Oracle Tutor Documents to Your Corporate Standard

    - by mary.keane
    You have all of your company's processes documented in Oracle Tutor, and now you want to get the HTML files to reflect your company's corporate look and feel. How are you going to do this without having an HTML guru to change every HTML page? The good news is you do not need to be an HTML expert to make minor changes to your documents. All Tutor HTML files are attached to a group of style sheets, so any changes you make to the style sheets will immediately be reflected in all of your HTML documents. If you want to give it a try, here's what you do (please note that these tips are applicable to release Oracle Tutor 12.2 and greater): Navigate to your Tutor HTML directory, and copy into a draft folder a representative group of HTML files (don't forget the flowchart image files that are associated with the procedures). You'll also need to copy the following files: tutor.css tutor_notabs.css tutor_scripts.js tutor_tabs.css flow_icon.gif Here's the default look to the Oracle Tutor desk manual. Let's say I want to use my company's corporate style in the HTML documents. At Oracle, we use Oracle Red (FF0000), Oracle Black (000000), and Oracle Gray (666666). So I want to incorporate those colors into the Tutor HTML files. I open tutor.css from the draft folder in a text editor. My preference is to use Notepad, but there are others. Make sure, however, that it is a text editor, and not a word processing program. I want to change the headings to Oracle Red. The desk manual title is listed as the DMPAGETITLE, so I find that in tutor.css. The style names in the style sheets are descriptive, but sometimes you may have to experiment to find the right style (this is why you're working in a draft folder). I change the color attribute to FF00000, and then I save the document. Now I look at one of the desk manuals in my draft folder. I've successfully changed the title of the desk manual, so, now that I have more confidence that I can do this, I start changing other styles. I need to make changes in the tutor_tabs.css file as well, so I open that document. Then I look at one of the procedures. Oops! All that red is distracting, and the users may not be able to follow their procedures. So I go back to the corporate style guide, and I find some shades of gray that have been approved. So I use that, and it is now more readable. It's good enough for a first draft, and I would show it to my colleagues at this point to get their input. On my next blog, I'll discuss how to change the flowchart colors to match your corporate look and feel. Have you used the cascading styles sheets to change the look of your Tutor documents? If so, let us know what you've done in your post. Mary R. Keane Senior Development Manager, Oracle Tutor & UPK Content

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  • Oracle Tutor: XPDL conversion (and why you should care)

    - by mary.keane
    You may have noticed that the Oracle Business Process Converter feature in Tutor 14 supports "XPDL" conversion to Oracle Business Process Analysis Suite (BPA), Oracle Business Process Management Suite (BPM), and Oracle Tutor, and you may have briefly wondered "what is XPDL?" before you moved on to the Visio import feature (a very popular feature in Tutor 14). This posting is for those who do not yet understand (or care) about XPDL and process modeling. Many of us (and I'm including myself) have spent years working in the process definition arena: we've written procedures, designed systems and software to help others write procedures, and have been responsible for embedding policies and procedures into training material for employees. We've worked with tools such as Oracle Tutor, Microsoft Visio, Microsoft Word, and UPK. Most of us have never worked with "modeling tools" before, and we certainly never had to understand BPMN. It's a brave new world in this arena, and companies desperately need people with policy and procedural system expertise to be able to work with system analysts so there is a seamless transfer of knowledge from IT to employees. When working with applications, a picture is worth a thousand words, so eventually you're going to need to understand and be able to work with business process models. XPDL is an acronym for XML Process Definition Language, and it is an interchange format for business process models. It allows you to take a BPMN model that was developed in one workflow application such as BizAgi and import it into another workflow application or a true BPMN management system such as Oracle BPM. Specifically, the XPDL format contains the graphical information of a model as well as any executable information. By using a common format, models can be moved from a basic modeling application used by business owners to applications used by system architects. Over 80 applications support the XPDL format, including MetaStorm ProVision, BEA ALBPM, BizAgi, and Tibco. I mention these applications because we have provided XSLT mapping files specifically for these vendors. Oracle Business Process Converter was designed with user extensibility in mind, and thus users can add their own XML files so that additional XPDL models from other vendors can be converted to BPM, BPA, and Oracle Tutor. Instructions on how to add your own files can be found in Appendix 4 of the Oracle Business Converter manual. Let's take a visual look at how this works. Here is an example of a model devloped in BizAgi: This model can be created by the average business user without a large learning curve, and it's a good start for the system analyst who will be adding web services as well as for the business manager who manages the process described in the model. By exporting this model as XPDL, the information can be converted into Oracle BPA and Oracle BPM as well as converted to Oracle Tutor to become the framework for a procedure. Through this conversion feature, one graphic illustration of a business process can be used by a system analyst, business analyst, business manager, and employee, as seen below. Model Converted to Tutor Procedure Below is the task section of the procedure after conversion from an XPDL file. Model converted to BPA Model converted to BPM End users still want step by step instructions on how to perform their jobs, so procedures (Oracle Tutor) and application simulations (UPK) are still a critical piece of the solution. But IT professionals need graphic descriptions of how the applications work, regardless of whether there are any tasks involving humans. Now there is a way to convert procedures (Oracle Tutor docx files) and basic models (XPDL files) so that business managers and system analysts can share process information. References Wikipedia XPDL. Workflow Management Coalition, XPDL Support and Resources Oracle Business Process Converter manual, Oracle Tutor 14 Oracle Business Process Management 11g If you have any XPDL conversion stories to share, we'd love to hear from you. Best wishes for the coming new year, Mary Keane, Senior Development Manager, Oracle Tutor and BPM

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  • How to perform a Linq2Sql query on the following dataset

    - by Bas
    I have the following tables: Person(Id, FirstName, LastName) { (1, "John", "Doe"), (2, "Peter", "Svendson") (3, "Ola", "Hansen") (4, "Mary", "Pettersen") } Sports(Id, Name) { (1, "Tennis") (2, "Soccer") (3, "Hockey") } SportsPerPerson(Id, PersonId, SportsId) { (1, 1, 1) (2, 1, 3) (3, 2, 2) (4, 2, 3) (5, 3, 2) (6, 4, 1) (7, 4, 2) (8, 4, 3) } Looking at the tables, we can conclude the following facts: John plays Tennis John plays Hockey Peter plays Soccer Peter plays Hockey Ola plays Soccer Mary plays Tennis Mary plays Soccer Mary plays Hockey Now I would like to create a Linq2Sql query which retrieves the following: Get all Persons who play Hockey and Soccer Executing the query should return: Peter and Mary Anyone has any idea's on how to approach this in Linq2Sql?

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  • SQL Joing on a one-to-many relationship

    - by Harley
    Ok, here was my original question; Table one contains ID|Name 1 Mary 2 John Table two contains ID|Color 1 Red 2 Blue 2 Green 2 Black I want to end up with is ID|Name|Red|Blue|Green|Black 1 Mary Y Y 2 John Y Y Y It seems that because there are 11 unique values for color and 1000's upon 1000's of records in table one that there is no 'good' way to do this. So, two other questions. Is there an efficient way to get this result? I can then create a crosstab in my application to get the desired result. ID|Name|Color 1 Mary Red 1 Mary Blue 2 John Blue 2 John Green 2 John Black If I wanted to limit the number of records returned how could I do something like this? Where ((color='blue') AND (color<>'red' OR color<>'green')) So using the above example I would then get back ID|Name|Color 1 Mary Blue 2 John Blue 2 John Black I connect to Visual FoxPro tables via ADODB. Thanks!

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  • jQuery :contains selector to search for multiple strings

    - by Stefan
    Assuming i have: <li id="1">Mary</li> <li id="2">John, Mary, Dave</li> <li id="3">John, Dave, Mary</li> <li id="4">John</li> If i need to find all <li> Elements which contain "John" and "Mary", how would i construct the jQuery? A search for a single string seems easy: $('li:contains("John")').text() I am looking for something like the following pseudo code: $('li:contains("John")' && 'li:contains("Mary")').text() Thanks!

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  • WPF DATAGRID CELL CONTENTS ALIGNMENT

    - by Ulhas Tuscano
    Hi, I have a WPF DataGrid control I am binding the objects of class Customer to DataGrid Rows using ObservableCollection at run time. I have set MinRowHeight="100" & I want the rows of DataGrid should be HorizontallyAligned at Center & Vertically at Left. Setting DataGrid properties VerticalContentAlignment="Center" HorizontalContentAlignment="Center" doesn't help. Code :--- System.Collections.ObjectModel.ObservableCollection cust1 = new System.Collections.ObjectModel.ObservableCollection { new Customer{FirstName="Ulhas",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.Processing }, new Customer{FirstName="Neville",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.Received }, new Customer{FirstName="Pascoal",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.None }, new Customer{FirstName="Mary",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.Received }, new Customer{FirstName="Mary",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.Received }, new Customer{FirstName="Mary",LastName="TUSCANO",IsMember = true ,Email="[email protected]",Status=OrderStatus.Received }, }; dataGrid1.ItemsSource = cust1; public class Customer { public string FirstName{get;set;} public string LastName { get; set; } public string Email { get; set; } public bool IsMember { get; set; } public OrderStatus Status { get; set; } } Any help will be greatly appreciated, Thanx

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  • Wiki-fying a text using LPeg

    - by Stigma
    Long story coming up, but I'll try to keep it brief. I have many pure-text paragraphs which I extract from a system and re-output in wiki format so that the copying of said data is not such an arduous task. This all goes really well, except that there are no automatic references being generated for the 'topics' we have pages for, which end up needing to be added by reading through all the text and adding it in manually by changing Topic to [[Topic]]. First requirement: each topic is only to be made clickable once, which is the first occurrence. Otherwise, it would become a really spammy linkfest, which would detract from readability. To avoid issues with topics that start with the same words Second requirement: overlapping topic names should be handled in such a way that the most 'precise' topic gets the link, and in later occurrences, the less precise topics do not get linked, since they're likely not correct. Example: topics = { "Project", "Mary", "Mr. Moore", "Project Omega"} input = "Mary and Mr. Moore work together on Project Omega. Mr. Moore hates both Mary and Project Omega, but Mary simply loves the Project." output = function_to_be_written(input) -- "[[Mary]] and [[Mr. Moore]] work together on [[Project Omega]]. Mr. Moore hates both Mary and Project Omega, but Mary simply loves the [[Project]]." Now, I quickly figured out a simple or complicated string.gsub() could not get me what I need to satisfy the second requirement, as it provides no way to say 'Consider this match as if it did not happen - I want you to backtrack further'. I need the engine to do something akin to: input = "abc def ghi" -- Looping over the input would, in this order, match the following strings: -- 1) abc def ghi -- 2) abc def -- 3) abc -- 4) def ghi -- 5) def -- 6) ghi Once a string matches an actual topic and has not been replaced before by its wikified version, it is replaced. If this topic has been replaced by a wikified version before, don't replace, but simply continue the matching at the end of the topic. (So for a topic "abc def", it would test "ghi" next in both cases.) Thus I arrive at LPeg. I have read up on it, played with it, but it is considerably complex, and while I think I need to use lpeg.Cmt and lpeg.Cs somehow, I am unable to mix the two properly to make what I want to do work. I am refraining from posting my practice attempts as they are of miserable quality and probably more likely to confuse anyone than assist in clarifying my problem. (Why do I want to use a PEG instead of writing a triple-nested loop myself? Because I don't want to, and it is a great excuse to learn PEGs.. except that I am in over my head a bit. Unless it is not possible with LPeg, the first is not an option.)

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  • Tricky SQL query involving consecutive values

    - by Gabriel
    I need to perform a relatively easy to explain but (given my somewhat limited skills) hard to write SQL query. Assume we have a table similar to this one: exam_no | name | surname | result | date ---------+------+---------+--------+------------ 1 | John | Doe | PASS | 2012-01-01 1 | Ryan | Smith | FAIL | 2012-01-02 <-- 1 | Ann | Evans | PASS | 2012-01-03 1 | Mary | Lee | FAIL | 2012-01-04 ... | ... | ... | ... | ... 2 | John | Doe | FAIL | 2012-02-01 <-- 2 | Ryan | Smith | FAIL | 2012-02-02 2 | Ann | Evans | FAIL | 2012-02-03 2 | Mary | Lee | PASS | 2012-02-04 ... | ... | ... | ... | ... 3 | John | Doe | FAIL | 2012-03-01 3 | Ryan | Smith | FAIL | 2012-03-02 3 | Ann | Evans | PASS | 2012-03-03 3 | Mary | Lee | FAIL | 2012-03-04 <-- Note that exam_no and date aren't necessarily related as one might expect from the kind of example I chose. Now, the query that I need to do is as follows: From the latest exam (exam_no = 3) find all the students that have failed (John Doe, Ryan Smith and Mary Lee). For each of these students find the date of the first of the batch of consecutively failing exams. Another way to put it would be: for each of these students find the date of the first failing exam that comes after their last passing exam. (Look at the arrows in the table). The resulting table should be something like this: name | surname | date_since_failing ------+---------+-------------------- John | Doe | 2012-02-01 Ryan | Smith | 2012-01-02 Mary | Lee | 2012-01-04 Ann | Evans | 2012-02-03 How can I perform such a query? Thank you for your time.

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  • Objective C - when should "typedef" precede "enum", and when should an enum be named?

    - by Scott Pendleton
    In sample code, I have seen this: typedef enum Ename { Bob, Mary, John} EmployeeName; and this: typedef enum {Bob, Mary, John} EmployeeName; and this: typedef enum {Bob, Mary, John}; but what compiled successfully for me was this: enum {Bob, Mary, John}; I put that line in a .h file above the @interface line, and then when I #import that .h file into a different class's .m file, methods there can see the enum. So, when are the other variants needed? If I could name the enum something like EmployeeNames, and then, when I type "EmployeeNames" followed by a ".", it would be nice if a list pops up showing what the enum choices are.

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  • SQL Joining on a one-to-many relationship

    - by Harley
    Ok, here was my original question; Table one contains ID|Name 1 Mary 2 John Table two contains ID|Color 1 Red 1 Blue 2 Blue 2 Green 2 Black I want to end up with is ID|Name|Red|Blue|Green|Black 1 Mary Y Y 2 John Y Y Y It seems that because there are 11 unique values for color and 1000's upon 1000's of records in table one that there is no 'good' way to do this. So, two other questions. Is there an efficient way to query to get this result? I can then create a crosstab in my application to get the desired result. ID|Name|Color 1 Mary Red 1 Mary Blue 2 John Blue 2 John Green 2 John Black If I wanted to limit the number of records returned how could I do a query to do something like this? Where ((color='blue') AND (color<>'red' OR color<>'green')) So using the above example I would then get back ID|Name|Color 1 Mary Blue 2 John Blue 2 John Black I connect to Visual FoxPro tables via ADODB to use SQL. Thanks!

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  • How to check for mutual existence of Fields in same table in Two columns

    - by ranabra
    I tried using "Exist" and "IN". Not only did I not succeed, it didn't seem as an efficient solution. Here is a simplified example: TblMyTable WorkerUserName  -  WorkerDegree  -  ManagerUserName  -  ManagerDegree I need a query where there is a mutual connection / existence. What I mean is only where the worker, ex. "John" has a manager named "Mary", and where Mary the manager has a worker named "John". John the worker can have several managers and Mary the manager can have several workers. So the result will be (the order doesn't matter) ideally in one line: John - BSc  --  Mary - M.A. or Mary - M.A.  --  John - BSc The punchline is it's only one table. it is not really managers and workers, this is just a simplification of the situation. In the real situation both are equal, in a Table of names of users working with other users. Database is SQL 2005. Many thanx in advance  

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  • How to change the class of an object dynamically in C#?

    - by codemonkie
    Suppose I have a base class named Visitor, and it has 2 subclass Subscriber and NonSubscriber. At first a visitor is start off from a NonSubscriber, i.e. NonSubscriber mary = new NonSubscriber(); Then later on this "mary" subscribed to some services, and I want to change the type of "mary" to Subscriber. What is the conventional way to do that?

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  • [C#]How to change the class of an object dynamically?

    - by codemonkie
    Suppose I have a base class named Visitor, and it has 2 subclass Subscriber and NonSubscriber. At first a visitor is start off from a NonSubscriber, i.e. NonSubscriber mary = new NonSubscriber(); Then later on this "mary" subscribed to some services, and I want to change the type of "mary" to Subscriber. What is the conventional way to do that?

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  • GDL Presents: Women Techmakers with SoftTech VC and NewME Accelerator

    GDL Presents: Women Techmakers with SoftTech VC and NewME Accelerator Stephanie Palmeri of SoftTech VC and Angela Benton of NewMe Accelerator engage with Mary Grove and Stephanie Liu on diversity in the investment space, expounding on their personal experiences growing into skills that have enabled them to excel in this realm. Hosts: Mary Grove - Head of Global Entrepreneurial Outreach | Stephanie Liu - Senior Program Manager, Developer Relations Guests: Stephanie Palmeri - Principal with SoftTech VC | Angela Benton - Founder & CEO NewME Accelerator From: GoogleDevelopers Views: 0 0 ratings Time: 01:00:00 More in Science & Technology

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  • Postfix Send Error: Must Issue STARTTLS command

    - by Mary Elizabeth
    Running Ubuntu 12.04 and trying to configure postfix to relay send and receive through GMAIL. Am running into connection issues particularly with TLS. Have tried a bunch of troubleshooting solutions and have changed my main.cf to address TLS but still receive the below errors. Tried debugging connection issues with: `root@mailservice:/etc/postfix# openssl s_client -connect localhost:587 -starttls smtp` and I recveive these errors `connect: Connection refused' 'connect:errno=111` in my logs I see: Jun 11 13:54:31 mailservice postfix/smtp[3765]: warning: cannot get RSA certificate from file /etc/postfix/cert.pem: disabling TLS support Jun 11 13:54:31 mailservice postfix/smtp[3765]: warning: TLS library problem: 3765:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:696:Expecting: TRUSTED CERTIFICATE: Jun 11 13:54:31 mailservice postfix/smtp[3765]: warning: TLS library problem: 3765:error:140DC009:SSL routines:SSL_CTX_use_certificate_chain_file:PEM lib:ssl_rsa.c:729: Jun 11 13:54:31 mailservice postfix/smtp[3765]: 9986B6846A: to= <[email protected]>, relay=smtp.gmail.com[173.194.77.109]:587, delay=0.15, delays=0.02/0.02/0.09/0.02, dsn=5.7.0, status=bounced (host smtp.gmail.com[173.194.77.109] said: 530 5.7.0 Must issue a STARTTLS command first. hd9sm12170509obc.6 (in reply to MAIL FROM command)) The contents of my main.cf (pertaining to TLS) look like this: #TLS Parameters smtpd_tls_cert_file = /etc/ssl/certs/ssl-cert-snakeoil.pem smtpd_tls_key_file = /etc/ssl/private/ssl-cert-snakeoil.key smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache #TLS Settings smtp_use_tls = yes smtp_tls_security_level = may smtp_tls_loglevel = 1 smtp_enforce_tls = yes smtp_tls_CAfile = /etc/postfix/cacert.pem smtp_tls_cert_file = /etc/postfix/cert.pem smtp_tls_key_file = $smtp_tls_cert_file smtp_tls_session_cache_dataabase = btree:/var/run/smtp_tls_session_cache smtp_tls_note_starttls_offer = yes smtpd_use_tls = yes smtpd_tls_security)level = may smtpd_tls_auth_only = no smtpd_tls_CAfile = /etc/postfix/cacert.pem smtpd_tls_cert_file = /etc/postfix/cert.pem smtpd_tls_key_file = /etc/postfix/key.pem smtpd_tls_received_header = yes smtpd_tls_session_cache_database = btree:/var/run/smtpd_tls_session_cache smtpd_tls_session_cache_timeout = 3600s tls_random_source = dev:/dev/urandom As far as I can tell everything is in order for a proper TLS Connection, and I am unsure what would need to change in main.cf or elsewhere for mail to send.

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  • Samba users are writing files with the same owner

    - by Alex
    I created a Samba share and 3 users (Marc, Mary and Paul), both in Ubuntu (12.04 LTS) and Samba. Then I configured 3 Win7 computers to access the share, each with different credentials. I created 3 folders, one for every user, and chown'd them to the related user, chmod'd them to 0700 and even restarted Samba. Every time that Mary or Paul create a file or a directory in the share, it ends up to be owned by Marc. They all can access the Marc folder, but none can open Mary's or Paul's. Can you help me with this problem? What am I missing?

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  • Hibernate a user account when switching to different account in Windows 7 Home Premium (64bit)

    - by Sukotto
    Is there any way to have Windows 7 hibernate Bob's account when switched to Mary's account and vice versa? I.e.: Bob is logged in Bob clicks Start shutdown switch user Bob's session is saved to disk Mary logs in Mary's session is restored as it was when Bob's turn started Both are heavy users (30+ chrome tabs open, multiple documents, multiple spreadsheets, music playing, etc) I would like to set up the system so that each gets the full use of the computer while still having all their open apps the way they left them. I suppose I could try setting up a VM for each, but I'd rather not add anything else to the mix here if I don't have to. This is Windows 7 Home Premium 64-bit running on a Lenovo G550 laptop

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  • I want to learn the basics of Game Development [on hold]

    - by Mary
    I have programming experience and I would like to know how to start building games. I'm interested in building games for desktops and Android tablets. Could you list the general steps of Game Building? From the more common programming languages used to the software and frameworks available at each stage? I'm just trying to get the big picture of all the different options and tools I have at my disposal. Please leave some book recommendations and useful links!

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