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  • Oracle University Nouveaux cours (Week 42)

    - by rituchhibber
    Nouveaux cours Parmi les nouveautés d'Oracle Université de ce mois-ci, vous trouverez : Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Oracle WebLogic Server 11g: Administration Essentials Self-Study Course (in French) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Contacter l' équipe locale d' Oracle University pour toute information et dates de cours.

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  • CRM Goes to School, Supports Enrollment Growth

    - by Tony Berk
    At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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  • Oracle University Nuevos cursos (Week 42)

    - by rituchhibber
    Oracle University ha publicado recientemenete las siguentes formaciones (o versiones) nuevos: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Póngase en contacto con el equipo local de Oracle University para conocer las fechas y otros detalles de los cursos.

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  • Oracle University Nuovi corsi (Week 42)

    - by rituchhibber
    Oracle University ha recentemente rilasciato i seguenti nuovi corsi in inglese: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Per ulteriori informazioni e per conoscere le date dei corsi, contattate il vostro Oracle University team locale.

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  • The Benefits of Smart Grid Business Software

    - by Sylvie MacKenzie, PMP
    Smart Grid Background What Are Smart Grids?Smart Grids use computer hardware and software, sensors, controls, and telecommunications equipment and services to: Link customers to information that helps them manage consumption and use electricity wisely. Enable customers to respond to utility notices in ways that help minimize the duration of overloads, bottlenecks, and outages. Provide utilities with information that helps them improve performance and control costs. What Is Driving Smart Grid Development? Environmental ImpactSmart Grid development is picking up speed because of the widespread interest in reducing the negative impact that energy use has on the environment. Smart Grids use technology to drive efficiencies in transmission, distribution, and consumption. As a result, utilities can serve customers’ power needs with fewer generating plants, fewer transmission and distribution assets,and lower overall generation. With the possible exception of wind farm sprawl, landscape preservation is one obvious benefit. And because most generation today results in greenhouse gas emissions, Smart Grids reduce air pollution and the potential for global climate change.Smart Grids also more easily accommodate the technical difficulties of integrating intermittent renewable resources like wind and solar into the grid, providing further greenhouse gas reductions. CostsThe ability to defer the cost of plant and grid expansion is a major benefit to both utilities and customers. Utilities do not need to use as many internal resources for traditional infrastructure project planning and management. Large T&D infrastructure expansion costs are not passed on to customers.Smart Grids will not eliminate capital expansion, of course. Transmission corridors to connect renewable generation with customers will require major near-term expenditures. Additionally, in the future, electricity to satisfy the needs of population growth and additional applications will exceed the capacity reductions available through the Smart Grid. At that point, expansion will resume—but with greater overall T&D efficiency based on demand response, load control, and many other Smart Grid technologies and business processes. Energy efficiency is a second area of Smart Grid cost saving of particular relevance to customers. The timely and detailed information Smart Grids provide encourages customers to limit waste, adopt energy-efficient building codes and standards, and invest in energy efficient appliances. Efficiency may or may not lower customer bills because customer efficiency savings may be offset by higher costs in generation fuels or carbon taxes. It is clear, however, that bills will be lower with efficiency than without it. Utility Operations Smart Grids can serve as the central focus of utility initiatives to improve business processes. Many utilities have long “wish lists” of projects and applications they would like to fund in order to improve customer service or ease staff’s burden of repetitious work, but they have difficulty cost-justifying the changes, especially in the short term. Adding Smart Grid benefits to the cost/benefit analysis frequently tips the scales in favor of the change and can also significantly reduce payback periods.Mobile workforce applications and asset management applications work together to deploy assets and then to maintain, repair, and replace them. Many additional benefits result—for instance, increased productivity and fuel savings from better routing. Similarly, customer portals that provide customers with near-real-time information can also encourage online payments, thus lowering billing costs. Utilities can and should include these cost and service improvements in the list of Smart Grid benefits. What Is Smart Grid Business Software? Smart Grid business software gathers data from a Smart Grid and uses it improve a utility’s business processes. Smart Grid business software also helps utilities provide relevant information to customers who can then use it to reduce their own consumption and improve their environmental profiles. Smart Grid Business Software Minimizes the Impact of Peak Demand Utilities must size their assets to accommodate their highest peak demand. The higher the peak rises above base demand: The more assets a utility must build that are used only for brief periods—an inefficient use of capital. The higher the utility’s risk profile rises given the uncertainties surrounding the time needed for permitting, building, and recouping costs. The higher the costs for utilities to purchase supply, because generators can charge more for contracts and spot supply during high-demand periods. Smart Grids enable a variety of programs that reduce peak demand, including: Time-of-use pricing and critical peak pricing—programs that charge customers more when they consume electricity during peak periods. Pilot projects indicate that these programs are successful in flattening peaks, thus ensuring better use of existing T&D and generation assets. Direct load control, which lets utilities reduce or eliminate electricity flow to customer equipment (such as air conditioners). Contracts govern the terms and conditions of these turn-offs. Indirect load control, which signals customers to reduce the use of on-premises equipment for contractually agreed-on time periods. Smart Grid business software enables utilities to impose penalties on customers who do not comply with their contracts. Smart Grids also help utilities manage peaks with existing assets by enabling: Real-time asset monitoring and control. In this application, advanced sensors safely enable dynamic capacity load limits, ensuring that all grid assets can be used to their maximum capacity during peak demand periods. Real-time asset monitoring and control applications also detect the location of excessive losses and pinpoint need for mitigation and asset replacements. As a result, utilities reduce outage risk and guard against excess capacity or “over-build”. Better peak demand analysis. As a result: Distribution planners can better size equipment (e.g. transformers) to avoid over-building. Operations engineers can identify and resolve bottlenecks and other inefficiencies that may cause or exacerbate peaks. As above, the result is a reduction in the tendency to over-build. Supply managers can more closely match procurement with delivery. As a result, they can fine-tune supply portfolios, reducing the tendency to over-contract for peak supply and reducing the need to resort to spot market purchases during high peaks. Smart Grids can help lower the cost of remaining peaks by: Standardizing interconnections for new distributed resources (such as electricity storage devices). Placing the interconnections where needed to support anticipated grid congestion. Smart Grid Business Software Lowers the Cost of Field Services By processing Smart Grid data through their business software, utilities can reduce such field costs as: Vegetation management. Smart Grids can pinpoint momentary interruptions and tree-caused outages. Spatial mash-up tools leverage GIS models of tree growth for targeted vegetation management. This reduces the cost of unnecessary tree trimming. Service vehicle fuel. Many utility service calls are “false alarms.” Checking meter status before dispatching crews prevents many unnecessary “truck rolls.” Similarly, crews use far less fuel when Smart Grid sensors can pinpoint a problem and mobile workforce applications can then route them directly to it. Smart Grid Business Software Ensures Regulatory Compliance Smart Grids can ensure compliance with private contracts and with regional, national, or international requirements by: Monitoring fulfillment of contract terms. Utilities can use one-hour interval meters to ensure that interruptible (“non-core”) customers actually reduce or eliminate deliveries as required. They can use the information to levy fines against contract violators. Monitoring regulations imposed on customers, such as maximum use during specific time periods. Using accurate time-stamped event history derived from intelligent devices distributed throughout the smart grid to monitor and report reliability statistics and risk compliance. Automating business processes and activities that ensure compliance with security and reliability measures (e.g. NERC-CIP 2-9). Grid Business Software Strengthens Utilities’ Connection to Customers While Reducing Customer Service Costs During outages, Smart Grid business software can: Identify outages more quickly. Software uses sensors to pinpoint outages and nested outage locations. They also permit utilities to ensure outage resolution at every meter location. Size outages more accurately, permitting utilities to dispatch crews that have the skills needed, in appropriate numbers. Provide updates on outage location and expected duration. This information helps call centers inform customers about the timing of service restoration. Smart Grids also facilitates display of outage maps for customer and public-service use. Smart Grids can significantly reduce the cost to: Connect and disconnect customers. Meters capable of remote disconnect can virtually eliminate the costs of field crews and vehicles previously required to change service from the old to the new residents of a metered property or disconnect customers for nonpayment. Resolve reports of voltage fluctuation. Smart Grids gather and report voltage and power quality data from meters and grid sensors, enabling utilities to pinpoint reported problems or resolve them before customers complain. Detect and resolve non-technical losses (e.g. theft). Smart Grids can identify illegal attempts to reconnect meters or to use electricity in supposedly vacant premises. They can also detect theft by comparing flows through delivery assets with billed consumption. Smart Grids also facilitate outreach to customers. By monitoring and analyzing consumption over time, utilities can: Identify customers with unusually high usage and contact them before they receive a bill. They can also suggest conservation techniques that might help to limit consumption. This can head off “high bill” complaints to the contact center. Note that such “high usage” or “additional charges apply because you are out of range” notices—frequently via text messaging—are already common among mobile phone providers. Help customers identify appropriate bill payment alternatives (budget billing, prepayment, etc.). Help customers find and reduce causes of over-consumption. There’s no waiting for bills in the mail before they even understand there is a problem. Utilities benefit not just through improved customer relations but also through limiting the size of bills from customers who might struggle to pay them. Where permitted, Smart Grids can open the doors to such new utility service offerings as: Monitoring properties. Landlords reduce costs of vacant properties when utilities notify them of unexpected energy or water consumption. Utilities can perform similar services for owners of vacation properties or the adult children of aging parents. Monitoring equipment. Power-use patterns can reveal a need for equipment maintenance. Smart Grids permit utilities to alert owners or managers to a need for maintenance or replacement. Facilitating home and small-business networks. Smart Grids can provide a gateway to equipment networks that automate control or let owners access equipment remotely. They also facilitate net metering, offering some utilities a path toward involvement in small-scale solar or wind generation. Prepayment plans that do not need special meters. Smart Grid Business Software Helps Customers Control Energy Costs There is no end to the ways Smart Grids help both small and large customers control energy costs. For instance: Multi-premises customers appreciate having all meters read on the same day so that they can more easily compare consumption at various sites. Customers in competitive regions can match their consumption profile (detailed via Smart Grid data) with specific offerings from competitive suppliers. Customers seeing inexplicable consumption patterns and power quality problems may investigate further. The result can be discovery of electrical problems that can be resolved through rewiring or maintenance—before more serious fires or accidents happen. Smart Grid Business Software Facilitates Use of Renewables Generation from wind and solar resources is a popular alternative to fossil fuel generation, which emits greenhouse gases. Wind and solar generation may also increase energy security in regions that currently import fossil fuel for use in generation. Utilities face many technical issues as they attempt to integrate intermittent resource generation into traditional grids, which traditionally handle only fully dispatchable generation. Smart Grid business software helps solves many of these issues by: Detecting sudden drops in production from renewables-generated electricity (wind and solar) and automatically triggering electricity storage and smart appliance response to compensate as needed. Supporting industry-standard distributed generation interconnection processes to reduce interconnection costs and avoid adding renewable supplies to locations already subject to grid congestion. Facilitating modeling and monitoring of locally generated supply from renewables and thus helping to maximize their use. Increasing the efficiency of “net metering” (through which utilities can use electricity generated by customers) by: Providing data for analysis. Integrating the production and consumption aspects of customer accounts. During non-peak periods, such techniques enable utilities to increase the percent of renewable generation in their supply mix. During peak periods, Smart Grid business software controls circuit reconfiguration to maximize available capacity. Conclusion Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, their missions will expand to encompass sustainable use and environmental improvement.Smart Grids are key to helping utilities achieve this expanded mission. But they come at a relatively high price. Utilities will need to invest heavily in new hardware, software, business process development, and staff training. Customer investments in home area networks and smart appliances will be large. Learning to change the energy and water consumption habits of a lifetime could ultimately prove even more formidable tasks.Smart Grid business software can ease the cost and difficulties inherent in a needed transition to a more flexible, reliable, responsive electricity grid. Justifying its implementation, however, requires a full understanding of the benefits it brings—benefits that can ultimately help customers, utilities, communities, and the world address global issues like energy security and climate change while minimizing costs and maximizing customer convenience. This white paper is available for download here. For further information about Oracle's Primavera Solutions for Utilities, please read our Utilities e-book.

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  • Create Your CRM Style

    - by Ruth
    Company branding can create a sense of spirit, belonging, familiarity, and fun. CRM On Demand has long offered company branding options, but now, with Release 17, those options have become quicker, easier, and more flexible. Themes (also known as Skins) allow you to customize the appearance of the CRM On Demand application for your entire company, or for individual roles. Users may also select the theme that works best for them. You can create a new theme in 5 minutes or less, but if you're anything like me, you may enjoy tinkering with it for a while longer. Before you begin tinkering, I recommend spending a few moments coming up with a design plan. If you have specific colors or logos you want for your theme, gather those first...that will move the process along much faster. If you want to match the color of an existing Web site or application, you can use tools, like Pixie, to match the HEX/HTML color values. Logos must be in a JPEG, JPG, PNG, or GIF file format. Header logos must be approximately 70 pixels high by 1680 pixels wide. Footer logos must be no more than 200 pixels wide. And, of course, you must have permission to use the images that you upload for your theme. Creating the theme itself is the simple part. Here are a few simple steps. Note: You must have the Manage Themes privilege to create custom themes. Click the Admin global link. Navigate to Application Customization Themes. Click New. Note: You may also choose to copy and edit and existing theme. Enter information for the following fields: Theme Name - Enter a name for your new theme. Show Default Help Link - Online help holds valuable information for all users, so I recommend selecting this check box. Show Default Training and Support Link - The Training and Support Center holds valuable information for all users, so I recommend selecting this check box. Description - Enter a description for your new theme. Click Save. Once you click Save, the Theme Detail page opens. From there, you can design your theme. The preview shows the Home, Detail, and List pages, with the new theme applied. For more detailed information about themes, click the Help link from any page in CRM On Demand Release 17, then search or browse to find the Creating New Themes page (Administering CRM On Demand Application Customization Creating New Themes). Click the Show Me link on that Help page to access the Creating Custom Themes quick guide. This quick guide shows how each of the page elements are defined.

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  • Silverlight Cream for February 05, 2011 -- #1041

    - by Dave Campbell
    In this Issue: Peter Kuhn, Mike Ormond(-2-, -3-), WindowsPhoneGeek, Daniel N. Egan, Phil Middlemiss(-2-), Max Paulousky, Michael Washington. Above the Fold: Silverlight: "Designing for Browser-Zoom: Part 2" Phil Middlemiss WP7: "Talking about Converters in WP7 | Coding4fun toolkit converters in depth" WindowsPhoneGeek Lightswitch: "LightSwitch: Can We Handle The Truth?" Michael Washington Shoutouts: András Velvárt has a video up of some awesome changes he has planned for SurfCube, check it out: SurfCube V2 - 3D Web Browser for Windows Phone 7, now with tabs! From SilverlightCream.com: Silverlight for keyboard junkies Peter Kuhn has a post up talking about the issues surrounding trying to use the tab key to navigate between controls... and follows it up with a behavior that resolves it. Windows Phone 7 Content On Demand Mike Ormond has a batch of WP7 Videos up... this first is "Windows Phone 7: A Different Kind of Phone" with Andrej Radinger. Windows Phone 7 Content on Demand Pt 2 Mike Ormond's 2nd WP7 video is "Understanding the Windows Phone 7 Development Tools and Getting Started" with Maarten Struys Windows Phone 7 Content on Demand Pt 3 Mike Ormond's 3rd WP7 Content on Demand is "Games Programming on Windows Phone 7 with Silverlight and XNA" with Rob Miles Talking about Converters in WP7 | Coding4fun toolkit converters in depth WindowsPhoneGeek is discussing value converters in his latest post... value converters for WP7... and the ones in the Coding4Fun toolkit to be exact... everything you wanted to know about them but didn't know to ask :) WP7 Developer Tools–Jan Update Daniel N. Egan has information up about the new WP7 Developer Tools release. Designing for Browser-Zoom: Part 1 Phil Middlemiss has both parts of a series on Browser Zoom up... this first part covers the zoom and different pieces involved. Designing for Browser-Zoom: Part 2 Phil Middlemiss's part 2 shows us some design considerations and visual states, including an attached behavior you can use in Blend to respond to the zoom event. Windows Phone Copy-Paste: How It Looks and Works Max Paulousky has the first post I've seen on WP7 Copy/Paste up... of course it's still in the emulator, but hey... that's better than nothing, right? LightSwitch: Can We Handle The Truth? Have you been playing with Lightswitch? Well... Michael Washington has, and it's got his interest up far enough that he's waving the flags trying to attract everyone else over there as well... see if you agree. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Eager to Learn more about MySQL?(Week 40)

    - by rituchhibber
    Are you a SQL programmer eager to know more?Oracle University is pleased to announce the availability of a new course in Training on Demand format : MySQL Performance Tuning.Why wait to get the training you need? Learn Oracle from Oracle today. Check out the demo to see how it works.Take a look at the new Training on Demand  MySQL Certification Packages.Please note: your OPN discount is applied to the standard price shown on the website.For more information, assistance and bookings contact your local Oracle University Service Desk.

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  • Search Engine Ranking Software - 5 Powerful Factors

    If you are one of the frequent users of the internet, then you will surely know the importance of having good search engine ranking software. Indeed, you are one of those who are adding to the demand of such tool and there are many out there who are working to meet that demand.

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  • MySQL Master-Master w/ multiple read slave cost effective setup in AWS

    - by Ross
    I've been evaluating Amazon Web Services RDS for MySQL and costing out potential scenarios involving a simple multi-AZ deployment read/write setup vs. a multi-AZ deployment mysql master (hot-standby) with additional read-only slaves. the issue I'm trying to cost-optimize includes their reserved instance vs on-demand instances. Situation 1: purchase reserved multi-az setup for Extra-large-hi-mem(17GB RAM) instance for $5200/yr and have my application query the master all the time. the problem is, if I don't need all the resources of the (17GB RAM) all the time and therefore, especially not a hot-standby, what alternatives for savings can a better topology create, like potentially situation 2 below: Situation 2: purchase reserved multi-az setup using smaller master instances than above for the master-master hot-standby to receive the writes only. Then create and load balance several read-only slaves off the master and add/remove and/or scale up/down the read slaves based on demand. This might only cost $1000 + the on-demand usage of the read slaves. My thinking is, if I have a variable read-intensive application load, with low write load, the single level topology in situation 1 means I'm paying for a lot of resources at the write level of topology when I don't need them there. My hope is that situation 2 can yield cost savings from smaller reserved instances on the master-master resource level allowing me to scale up and down and/or out on the read-level according to demand as needed. Does anyone see a downside to doing this or know of some reason this isn't possible with RDS? Any other thoughts or advice always welcome of course. Thanks in advance, R

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  • Amazon EC2 spot instances - is there a catch ?

    - by gareth_bowles
    I needed to start a new EC2 instance today and decided to try out the new spot instances, where you can reduce your instance cost by bidding on the maximum per-hour price you're prepared to pay. Since today's spot price was only 35c / hour, compared with 85c / hour for an on-demand instance, I was wondering: if I just bid a really high price, say $1 / hour, can I effectively be sure of getting a much cheaper long-running instance than an on-demand instance (since the spot instances are only charged by the current spot price) ? I suppose it's theoretically possible for the spot price to go over the on-demand price, but as far as I can tell from the data on the AWS site, the spot price has always been well below that.

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  • Amazon EC2 spot instances - is there a catch ?

    - by gareth_bowles
    I needed to start a new EC2 instance today and decided to try out the new spot instances, where you can reduce your instance cost by bidding on the maximum per-hour price you're prepared to pay. Since today's spot price was only 3.5c / hour, compared with 8.5c / hour for an on-demand instance, I was wondering: if I just bid a really high price, say 10c / hour, can I effectively be sure of getting a much cheaper long-running instance than an on-demand instance (since the spot instances are only charged by the current spot price) ? I suppose it's theoretically possible for the spot price to go over the on-demand price, but as far as I can tell from the data on the AWS site, the spot price has always been well below that.

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  • Selecting Your Theme

    - by Ruth
    Would you like to personalize CRM On Demand? You can quite easily with CRM On Demand Release 17. Whether your company wants a custom theme that matches your company brand, or you have a preference about the look and feel of the application, you can select your theme in a few clicks. If you are interested in creating a custom theme, take a look at the Themes - Create Your CRM Style blog article. Selecting Your Company Theme If you are the company administrator, you can select the company theme from the company profile. Click the Admin link. Navigate to Company Administration Company Profile. In the Company Theme Setting section, click the Theme Name field to select a new theme. Selecting Your Personal Theme Even if you are not an administrator, you can select a theme for CRM On Demand on your computer. Your company may not allow access to this option, so talk to your company administrator if you are unable to select your theme. Click the My Setup link. Click the My Profile link. Click the Personal Profile link. In the Additional Information section, select the theme that you want in the Theme Name picklist. Here are some standard themes to help you find the look that you want:

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  • Oracle University Nouveaux cours (Week 35)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

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  • New Experts Direct Contribution - Multiple Currency in Analytics

    - by Cheryl
    We do our best to anticipate what you need to know when we design and write our courses for CRM On Demand. But we know that we cannot hit on every situation or implementation scenario that you might encounter. That's why I love our Experts Direct program - this is where we encourage our wide network of CRM On Demand experts to contribute knowledge that they have gained from working directly with companies on their specific challenges or questions. (See Direct From Our Experts!) The latest Experts Direct contribution comes from Leon Dolman, who works with CRM On Demand customers every day. Leon addresses what you should expect to see in your reports and in the application when your company's users enter opportunity revenue information in more than one currency. He works through a scenario to show how currency settings can affect the data that you see in your reports. For example, do you know what will you see in your Opportunity reports if you have two different currencies represented, besides your company's default currency, but your company administrator has only set exchange rates for one of them? Leon knows...and now he has shared that knowledge - and more - with the rest of us. Go to the Multiple Currency in Analytics item in the Training and Support Center to read more - and while you're there, take a look at the other Experts Direct content to tap into that expert knowledge that we're collecting for you. Just click the Browse More Topics link in the Experts Direct box on the home page to see the full list. And let us know if there are other topics that you'd like to see our experts address. Post a comment to start a conversation or send us an email.

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  • Oracle University New Courses (Week 35)

    - by swalker
    Oracle University released the following new (versions of) courses recently: Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Get in contact with your local Oracle University team for more details and course dates. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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  • The Hot-Add Memory Hogs

    - by Andrew Clarke
    One of the more difficult tasks, when virtualizing a server, is to determine the amount of memory that Hypervisor should assign to the virtual machine. This requires accurate monitoring and, because of the consequences of setting the value too low, there is a great temptation to err on the side of over-provisioning. This results in fewer guest VMs and, in fact, with more accurate memory provisioning, many virtual environments could support 30% more VMs. In order to achieve a better consolidation (aka VM density) ratio, Windows Server 2008 R2 SP1 has introduced what Microsoft calls ‘Dynamic Memory’. This means that the start-up RAM VM memory assigned to guest virtual machines can be allowed to vary according to demand, changing dynamically while the VM is running, based on the workload of applications running inside. If demand outstrips supply, then memory can be rationed according to the ‘memory weight’ assigned to the guest VM. By this mechanism, memory becomes a shared resource that can be reallocated automatically as demand patterns vary. Unlike VMWare’s Memory Overcommit technology, the sum of all the memory allocations to each virtual machine will not exceed the total memory of the host computer. This is fine for applications that are self-regulating in their demands for memory, releasing memory back into the 'pool' when not under peak load. Other applications however, such as SQL Server Standard and Enterprise, are by nature, memory hogs under high workload; they can grab hot-add memory whilst running under load and then never release it. This requires more careful setting-up and the SQLOS team have provided some guidelines from for configuring SQL Server in virtual environments. Whereas VMWare’s Memory Overcommit is well-proven in a number of different configurations, Hyper-V’s ‘Dynamic Memory’ is new. So far, the indications are that it will improve the business case for virtualizing and it is probably a far more intuitive technology for the average IT professional to grasp. It is certainly worth testing to see whether it works for you.

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  • Iva&rsquo;s internship story

    - by anca.rosu
    Hello, my name is Iva and I am a member of the Internship program at Oracle Czech. When I joined Oracle, I initially worked as an Alliances and Channel Marketing Assistant at Oracle Czech Republic, but most recently, I have been working in the Demand Generation Team. I am a student of the Economics and Management Faculty at Czech University of Life Sciences in Prague, specializing in Marketing, Business and Administration. I have recently passed my Bachelor exams. I received the information about Oracle’s Internship opportunity from a friend. I joined Oracle in September 2008 and worked as an Alliances and Channel Marketing Assistant until May 2009. Here I was responsible for the Open Market Model (OMM) and at the same time I was covering communication with Partners, Oracle Events and Team Buildings as well as creating Partner Databases and Reports. At the moment, I support our Demand Generation Team to execute Direct Marketing campaigns in Czech Republic, Slovak Republic and Hungary. In addition to this, I help with Reporting and Contact Data Management for the whole of the European Enlargement (EE) and Commonwealth of Independent States (CIS) regions. I enjoy my job and I appreciate the experience. Every day is interesting, because every day I learn something new. I am very happy that I was presented with an opportunity to work at Oracle and cooperate with friendly people in a multicultural environment. Oracle gives me the chance to develop my skills and start building my career. I am able to attend interesting training classes, improve my language skills and enjoy sporting activities, such as squash, swimming and aerobics, at the same time. If you dream of working in an international company and you would like to join a very dynamic industry, I really can recommend Oracle without a doubt, even if you have no IT background! If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com   Technorati Tags: Internship program,Oracle Czech,Economics,Management Faculty,Czech University of Life Sciences in Prague,Demand Generation Team

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  • array and array_view from amp.h

    - by Daniel Moth
    This is a very long post, but it also covers what are probably the classes (well, array_view at least) that you will use the most with C++ AMP, so I hope you enjoy it! Overview The concurrency::array and concurrency::array_view template classes represent multi-dimensional data of type T, of N dimensions, specified at compile time (and you can later access the number of dimensions via the rank property). If N is not specified, it is assumed that it is 1 (i.e. single-dimensional case). They are rectangular (not jagged). The difference between them is that array is a container of data, whereas array_view is a wrapper of a container of data. So in that respect, array behaves like an STL container, whereas the closest thing an array_view behaves like is an STL iterator (albeit with random access and allowing you to view more than one element at a time!). The data in the array (whether provided at creation time or added later) resides on an accelerator (which is specified at creation time either explicitly by the developer, or set to the default accelerator at creation time by the runtime) and is laid out contiguously in memory. The data provided to the array_view is not stored by/in the array_view, because the array_view is simply a view over the real source (which can reside on the CPU or other accelerator). The underlying data is copied on demand to wherever the array_view is accessed. Elements which differ by one in the least significant dimension of the array_view are adjacent in memory. array objects must be captured by reference into the lambda you pass to the parallel_for_each call, whereas array_view objects must be captured by value (into the lambda you pass to the parallel_for_each call). Creating array and array_view objects and relevant properties You can create array_view objects from other array_view objects of the same rank and element type (shallow copy, also possible via assignment operator) so they point to the same underlying data, and you can also create array_view objects over array objects of the same rank and element type e.g.   array_view<int,3> a(b); // b can be another array or array_view of ints with rank=3 Note: Unlike the constructors above which can be called anywhere, the ones in the rest of this section can only be called from CPU code. You can create array objects from other array objects of the same rank and element type (copy and move constructors) and from other array_view objects, e.g.   array<float,2> a(b); // b can be another array or array_view of floats with rank=2 To create an array from scratch, you need to at least specify an extent object, e.g. array<int,3> a(myExtent);. Note that instead of an explicit extent object, there are convenience overloads when N<=3 so you can specify 1-, 2-, 3- integers (dependent on the array's rank) and thus have the extent created for you under the covers. At any point, you can access the array's extent thought the extent property. The exact same thing applies to array_view (extent as constructor parameters, incl. convenience overloads, and property). While passing only an extent object to create an array is enough (it means that the array will be written to later), it is not enough for the array_view case which must always wrap over some other container (on which it relies for storage space and actual content). So in addition to the extent object (that describes the shape you'd like to be viewing/accessing that data through), to create an array_view from another container (e.g. std::vector) you must pass in the container itself (which must expose .data() and a .size() methods, e.g. like std::array does), e.g.   array_view<int,2> aaa(myExtent, myContainerOfInts); Similarly, you can create an array_view from a raw pointer of data plus an extent object. Back to the array case, to optionally initialize the array with data, you can pass an iterator pointing to the start (and optionally one pointing to the end of the source container) e.g.   array<double,1> a(5, myVector.begin(), myVector.end()); We saw that arrays are bound to an accelerator at creation time, so in case you don’t want the C++ AMP runtime to assign the array to the default accelerator, all array constructors have overloads that let you pass an accelerator_view object, which you can later access via the accelerator_view property. Note that at the point of initializing an array with data, a synchronous copy of the data takes place to the accelerator, and then to copy any data back we'll see that an explicit copy call is required. This does not happen with the array_view where copying is on demand... refresh and synchronize on array_view Note that in the previous section on constructors, unlike the array case, there was no overload that accepted an accelerator_view for array_view. That is because the array_view is simply a wrapper, so the allocation of the data has already taken place before you created the array_view. When you capture an array_view variable in your call to parallel_for_each, the copy of data between the non-CPU accelerator and the CPU takes place on demand (i.e. it is implicit, versus the explicit copy that has to happen with the array). There are some subtleties to the on-demand-copying that we cover next. The assumption when using an array_view is that you will continue to access the data through the array_view, and not through the original underlying source, e.g. the pointer to the data that you passed to the array_view's constructor. So if you modify the data through the array_view on the GPU, the original pointer on the CPU will not "know" that, unless one of two things happen: you access the data through the array_view on the CPU side, i.e. using indexing that we cover below you explicitly call the array_view's synchronize method on the CPU (this also gets called in the array_view's destructor for you) Conversely, if you make a change to the underlying data through the original source (e.g. the pointer), the array_view will not "know" about those changes, unless you call its refresh method. Finally, note that if you create an array_view of const T, then the data is copied to the accelerator on demand, but it does not get copied back, e.g.   array_view<const double, 5> myArrView(…); // myArrView will not get copied back from GPU There is also a similar mechanism to achieve the reverse, i.e. not to copy the data of an array_view to the GPU. copy_to, data, and global copy/copy_async functions Both array and array_view expose two copy_to overloads that allow copying them to another array, or to another array_view, and these operations can also be achieved with assignment (via the = operator overloads). Also both array and array_view expose a data method, to get a raw pointer to the underlying data of the array or array_view, e.g. float* f = myArr.data();. Note that for array_view, this only works when the rank is equal to 1, due to the data only being contiguous in one dimension as covered in the overview section. Finally, there are a bunch of global concurrency::copy functions returning void (and corresponding concurrency::copy_async functions returning a future) that allow copying between arrays and array_views and iterators etc. Just browse intellisense or amp.h directly for the full set. Note that for array, all copying described throughout this post is deep copying, as per other STL container expectations. You can never have two arrays point to the same data. indexing into array and array_view plus projection Reading or writing data elements of an array is only legal when the code executes on the same accelerator as where the array was bound to. In the array_view case, you can read/write on any accelerator, not just the one where the original data resides, and the data gets copied for you on demand. In both cases, the way you read and write individual elements is via indexing as described next. To access (or set the value of) an element, you can index into it by passing it an index object via the subscript operator. Furthermore, if the rank is 3 or less, you can use the function ( ) operator to pass integer values instead of having to use an index object. e.g. array<float,2> arr(someExtent, someIterator); //or array_view<float,2> arr(someExtent, someContainer); index<2> idx(5,4); float f1 = arr[idx]; float f2 = arr(5,4); //f2 ==f1 //and the reverse for assigning, e.g. arr(idx[0], 7) = 6.9; Note that for both array and array_view, regardless of rank, you can also pass a single integer to the subscript operator which results in a projection of the data, and (for both array and array_view) you get back an array_view of rank N-1 (or if the rank was 1, you get back just the element at that location). Not Covered In this already very long post, I am not going to cover three very cool methods (and related overloads) that both array and array_view expose: view_as, section, reinterpret_as. We'll revisit those at some point in the future, probably on the team blog. Comments about this post by Daniel Moth welcome at the original blog.

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  • Beyond S&OP: Integrated Business Planning

    - by Paul Homchick
    In most corporations, planning is done at the department level — leaving disconnects and gaps across different departments. Finance sets revenue and profit goals with minimum validation from Manufacturing that the company has the resources, material, capacity, or demand to reach these goals. On the operations side, Manufacturing is developing plans to balance demand and supply but seldom knows if the resulting "plan" will meet the budgets on which the company's revenue and profit goals are based. The Sales department agrees to quotas that meet Finance's revenue goals without a complete understanding of what manufacturing can deliver. Integrated Business Planning (IBP) bridges these gaps in corporate planning systems. Integrated Business Planning integrates the financial planning provided by EPM systems with operations planning provided by Sales and Operations Planning solutions. This means that revenue goals and budgets are validated against a bottom-up operating plan, and that the operating plan is reconciled against financial goals. When detailed changes are made to the operations plan, planners can immediately see the big picture impact of the changes. IBP also addresses one the CFO's big concerns—the reliability of the revenue forecast. Operating plans are updated daily or weekly from a precise forecast based on current market conditions. These updated plans are then made available so that financial analysts are working with data that best represents what is going to happen - not what they projected would happen based on last quarter's data. For a discussion in more depth, see my article: Improve Reliability of Financial Forecasts with Integrated Business Planning in Supply & Demand Chain-Executive Magazine.

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  • Beyond S&OP: Integrated Business Planning

    - by Paul Homchick
    In most corporations, planning is done at the department level — leaving disconnects and gaps across different departments. Finance sets revenue and profit goals with minimum validation from Manufacturing that the company has the resources, material, capacity, or demand to reach these goals. On the operations side, Manufacturing is developing plans to balance demand and supply but seldom knows if the resulting "plan" will meet the budgets on which the company's revenue and profit goals are based. The Sales department agrees to quotas that meet Finance's revenue goals without a complete understanding of what manufacturing can deliver. Integrated Business Planning (IBP) bridges these gaps in corporate planning systems. Integrated Business Planning integrates the financial planning provided by EPM systems with operations planning provided by Sales and Operations Planning solutions. This means that revenue goals and budgets are validated against a bottom-up operating plan, and that the operating plan is reconciled against financial goals. When detailed changes are made to the operations plan, planners can immediately see the big picture impact of the changes. IBP also addresses one the CFO's big concerns—the reliability of the revenue forecast. Operating plans are updated daily or weekly from a precise forecast based on current market conditions. These updated plans are then made available so that financial analysts are working with data that best represents what is going to happen - not what they projected would happen based on last quarter's data. For a discussion in more depth, see my article: Improve Reliability of Financial Forecasts with Integrated Business Planning in Supply & Demand Chain-Executive Magazine.

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  • Do we have enough time to build an electric car future?

    - by julien.groues
    A recent article from Greenbang has posed the question 'Do we have enough time to build an electric car future?'. The writer discusses that, although the future of transport might lie with electric cars, there is concern regarding whether we'll be able to build the market and infrastructure required to support them, before carbon and oil constraints create difficulties in powering the vehicles. Of course, the increasing use of Electric vehicles (EVs) is going to put excessive pressure on energy grids, as large volumes of electricity will need to be directed to charging points, which in turn must handle fluctuating demand at peak times. EVs are increasing in popularity as a sustainable method of transport to reduce carbon consumption, and electric utilities will have the opportunity, and the challenge, to quickly determine the best methods to fuel these vehicles and accommodate the associated increases in demand for energy. Critically, efficient software is required to provide diagnostic and predictive capabilities related to EV refuelling - for example, anticipated electricity flow will need to be addressed as the number of EVs on the road increases, and electricity will need to be directed to specific areas on-demand as vehicles attempt to recharge en-mass. But a smart grid infrastructure can meet these demands, intelligently. The implementation of a smart grid is not in the distant future, it is an achievable reality for utilities via simple installation of new software and technologies, which can be done incrementally for those facing existing legacy systems or concerned with upfront costs. The smart grid is integral to the monitoring and control of energy use as well as the future-proofing of the energy grid. A smart grid will be critical to meeting the electricity requirements of new EVs and will ensure their successful deployment by providing a reliable foundation for the data handling required to record and manage electricity distribution - from recording and assessing energy usage, to analysing data and sharing information with consumers via green billing. http://www.greenbang.com/do-we-have-enough-time-to-build-an-electric-car-future_14248.html

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  • What technology or skillset should I learn today in order to be able to charge $250+ / hr in 2-3 years? [closed]

    - by Ryan Waggoner
    I've been doing PHP freelance development for the last 4-5 years and I'm starting to max out my hourly rate. So in 2010 I decided to transition to a new language. I played with Python and Ruby, but ended up settling on iOS, for three reasons: I'm enjoying the challenge of working on a completely different type of development, instead of another flavor of web development The demand seems higher right now than for Ruby or Python I see iOS developers charging $150 - 250 / hr Whether these reasons are right or wrong, I've been learning iOS for the last year and I'm starting to get more work in that field. I feel confident that in six months (barring any major shifts in the ecosystem), I can be billing iOS work at $150 / hr or more. However, I'm feeling that I should have done this earlier, that I've missed the boat, and that iOS development is going to dry up or get much more commoditized. Whether this is true or not isn't really my question (though feel free to comment). What I want to know is: what should I start learning right now so that I can be ahead of the curve in a couple years when the demand is far outstripping supply? What technologies or skillsets are going to be so heavily in demand in 2-3 years that you'll be able to charge $250 / hr or more and stay busy? These don't have to be new technologies either...the answer could be iOS or COBOL or whatever.

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  • 2012?7?14???My Oracle Support

    - by user763198
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} ?2012?7?14?,??????My Oracle Support? ?????????????????????????????,????????Flash? ????????My Oracle Support Mobile?????????????????????,????????????? ????? ????????,2012?7?14???12:00??,??My Oracle Support ???????5??????????????????????????????????????,??????? Oracle ????? ???????? ????????? My Oracle Support HTML ????,????Flash????????HTML?????????: Oracle Configuration Manager Patch ?? On Demand ?CRM On Demand ?????????? ? ????????? ??????Flash???,????????????????,My Oracle Support?HTML????????Internet Explorer6(IE6)?????,???? Article ID 1453756.1 ???????,?????????? My Oracle Support Mobile ??????,??????? My Oracle Support Mobile ?????,???: ????????bugs ???? (RFCs) (??On Demand ??) ??????(???????) ? ?????????,????? My Oracle Support Article ID 1453756.1 ????????????,???? My Oracle Support?????? “Contact Us” ????????????? ???? ?????

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  • Upgrades in 5 Easy Pieces

    - by Anne R.
    Even though there are a few select tasks that I have to do once or twice a year, I can’t remember how to do them! Or where to find the bits and pieces to complete the task. So I love it when someone consolidates everything under one spot. That’s what the CRM On Demand team has done with the upgrade information. Specifically, they have: Provided a “one-stop” area for managing upgrades at your company. Broken down the upgrade process into 5 (yes, 5) steps. Explained when and how to perform each step with dates specific to your pod. Included details about each step, visible by expanding the step. Translated the steps into 11 languages. Added a list of release-specific resources with links from the page. Now, just head for the Training and Support portal, click the Release Info tab, and walk through the “5 Essential Steps to a Successful Upgrade.” Before you continue, though, select your language from the drop-down list on the Release Info page. CRM On Demand now has the upgrade steps translated into 11 languages. On the Step page, you can expand each section in sequence and follow the more detailed instructions that appear. This will ensure that you’ve covered all your bases for each upgrade. Here’s a shortened version of the information that you’ll find: 1. Verify your Primary Contact Information. Have you checked your primary contact information to make sure you’re being notified of all upgrade information? Or do you want more users to receive upgrade announcements? This section provides you with the navigation path to do that in CRM On Demand. 2. Review your Key Upgrade Dates. If you expand this step, a nice table appears with your critical dates for the various milestones. IMPORTANT: When your CRM On Demand pod has been officially added to the upgrade schedule, closer to the release date itself, this table will display your specific timetable. 3. Migrate your Customizations from the Staging Environment before the Snapshot Date. Oracle refreshes the Staging data with a copy of your Production data made on the Production Snapshot Date. So this section lists considerations relevant to this step. It also reminds you of the 2-week period when you should not be making any changes in your Staging environment.   4. Conduct your Upgrade Validation on the Staging Environment. When the Customer Validation Testing period begins, you need to log in to your Staging Environment to validate that your key business processes and customizations continue to behave as expected. If your company utilizes Web Services, Web Links, Web Applets or Workflow, focus on testing these first. You generally have about two weeks for testing. If you run into problems during this time, follow the instructions shown in this section for logging a service request. It describes exactly how to fill out the fields in the SR for the fastest resolution. 5. Conduct "White Glove" Testing in your Upgraded Production Environment. Before users start using the upgrade, you should access a few tabs and reports. Doing this actually warms up the cache so that frequently used pages and reports will come up at normal speed on Monday morning, when users log in to the upgraded system. Resources listed under this step help you in further preparing for the upgrade. Now there’s also a new Documentation section on the right with links to these release-specific resources.   Very nice, I commented, when discussing these improvements with the “responsible party.” She confirmed that, yes, they tried to consolidate the upgrade information, translate it for better communication, simplify it into 5 easy pieces, and drive admins responsible for handling upgrades to this one site instead of sending out elaborate emails. Yes, I just love it when someone practically reaches out and holds my hand through a process. Next best thing to a wizard!

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