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  • Enterprise Process Maps: A Process Picture worth a Million Words

    - by raul.goycoolea
    p { margin-bottom: 0.08in; }h1 { margin-top: 0.33in; margin-bottom: 0in; color: rgb(54, 95, 145); page-break-inside: avoid; }h1.western { font-family: "Cambria",serif; font-size: 14pt; }h1.cjk { font-family: "DejaVu Sans"; font-size: 14pt; }h1.ctl { font-size: 14pt; } Getting Started with Business Transformations A well-known proverb states that "A picture is worth a thousand words." In relation to Business Process Management (BPM), a credible analyst might have a few questions. What if the picture was taken from some particular angle, like directly overhead? What if it was taken from only an inch away or a mile away? What if the photographer did not focus the camera correctly? Does the value of the picture depend on who is looking at it? Enterprise Process Maps are analogous in this sense of relative value. Every BPM project (holistic BPM kick-off, enterprise system implementation, Service-oriented Architecture, business process transformation, corporate performance management, etc.) should be begin with a clear understanding of the business environment, from the biggest picture representations down to the lowest level required or desired for the particular project type, scope and objectives. The Enterprise Process Map serves as an entry point for the process architecture and is defined: the single highest level of process mapping for an organization. It is constructed and evaluated during the Strategy Phase of the Business Process Management Lifecycle. (see Figure 1) Fig. 1: Business Process Management Lifecycle Many organizations view such maps as visual abstractions, constructed for the single purpose of process categorization. This, in turn, results in a lesser focus on the inherent intricacies of the Enterprise Process view, which are explored in the course of this paper. With the main focus of a large scale process documentation effort usually underlying an ERP or other system implementation, it is common for the work to be driven by the desire to "get to the details," and to the type of modeling that will derive near-term tangible results. For instance, a project in American Pharmaceutical Company X is driven by the Director of IT. With 120+ systems in place, and a lack of standardized processes across the United States, he and the VP of IT have decided to embark on a long-term ERP implementation. At the forethought of both are questions, such as: How does my application architecture map to the business? What are each application's functionalities, and where do the business processes utilize them? Where can we retire legacy systems? Well-developed BPM methodologies prescribe numerous model types to capture such information and allow for thorough analysis in these areas. Process to application maps, Event Driven Process Chains, etc. provide this level of detail and facilitate the completion of such project-specific questions. These models and such analysis are appropriately carried out at a relatively low level of process detail. (see figure 2) Fig. 2: The Level Concept, Generic Process HierarchySome of the questions remaining are ones of documentation longevity, the continuation of BPM practice in the organization, process governance and ownership, process transparency and clarity in business process objectives and strategy. The Level Concept in Brief Figure 2 shows a generic, four-level process hierarchy depicting the breakdown of a "Process Area" into progressively more detailed process classifications. The number of levels and the names of these levels are flexible, and can be fit to the standards of the organization's chosen terminology or any other chosen reference model that makes logical sense for both short and long term process description. It is at Level 1 (in this case the Process Area level), that the Enterprise Process Map is created. This map and its contained objects become the foundation for a top-down approach to subsequent mapping, object relationship development, and analysis of the organization's processes and its supporting infrastructure. Additionally, this picture serves as a communication device, at an executive level, describing the design of the business in its service to a customer. It seems, then, imperative that the process development effort, and this map, start off on the right foot. Figuring out just what that right foot is, however, is critical and trend-setting in an evolving organization. Key Considerations Enterprise Process Maps are usually not as living and breathing as other process maps. Just as it would be an extremely difficult task to change the foundation of the Sears Tower or a city plan for the entire city of Chicago, the Enterprise Process view of an organization usually remains unchanged once developed (unless, of course, an organization is at a stage where it is capable of true, high-level process innovation). Regardless, the Enterprise Process map is a key first step, and one that must be taken in a precise way. What makes this groundwork solid depends on not only the materials used to construct it (process areas), but also the layout plan and knowledge base of what will be built (the entire process architecture). It seems reasonable that care and consideration are required to create this critical high level map... but what are the important factors? Does the process modeler need to worry about how many process areas there are? About who is looking at it? Should he only use the color pink because it's his boss' favorite color? Interestingly, and perhaps surprisingly, these are all valid considerations that may just require a bit of structure. Below are Three Key Factors to consider when building an Enterprise Process Map: Company Strategic Focus Process Categorization: Customer is Core End-to-end versus Functional Processes Company Strategic Focus As mentioned above, the Enterprise Process Map is created during the Strategy Phase of the Business Process Management Lifecycle. From Oracle Business Process Management methodology for business transformation, it is apparent that business processes exist for the purpose of achieving the strategic objectives of an organization. In a prescribed, top-down approach to process development, it must be ensured that each process fulfills its objectives, and in an aggregated manner, drives fulfillment of the strategic objectives of the company, whether for particular business segments or in a broader sense. This is a crucial point, as the strategic messages of the company must therefore resound in its process maps, in particular one that spans the processes of the complete business: the Enterprise Process Map. One simple example from Company X is shown below (see figure 3). Fig. 3: Company X Enterprise Process Map In reviewing Company X's Enterprise Process Map, one can immediately begin to understand the general strategic mindset of the organization. It shows that Company X is focused on its customers, defining 10 of its process areas belonging to customer-focused categories. Additionally, the organization views these end-customer-oriented process areas as part of customer-fulfilling value chains, while support process areas do not provide as much contiguous value. However, by including both support and strategic process categorizations, it becomes apparent that all processes are considered vital to the success of the customer-oriented focus processes. Below is an example from Company Y (see figure 4). Fig. 4: Company Y Enterprise Process Map Company Y, although also a customer-oriented company, sends a differently focused message with its depiction of the Enterprise Process Map. Along the top of the map is the company's product tree, overarching the process areas, which when executed deliver the products themselves. This indicates one strategic objective of excellence in product quality. Additionally, the view represents a less linear value chain, with strong overlaps of the various process areas. Marketing and quality management are seen as a key support processes, as they span the process lifecycle. Often, companies may incorporate graphics, logos and symbols representing customers and suppliers, and other objects to truly send the strategic message to the business. Other times, Enterprise Process Maps may show high level of responsibility to organizational units, or the application types that support the process areas. It is possible that hundreds of formats and focuses can be applied to an Enterprise Process Map. What is of vital importance, however, is which formats and focuses are chosen to truly represent the direction of the company, and serve as a driver for focusing the business on the strategic objectives set forth in that right. Process Categorization: Customer is Core In the previous two examples, processes were grouped using differing categories and techniques. Company X showed one support and three customer process categorizations using encompassing chevron objects; Customer Y achieved a less distinct categorization using a gradual color scheme. Either way, and in general, modeling of the process areas becomes even more valuable and easily understood within the context of business categorization, be it strategic or otherwise. But how one categorizes their processes is typically more complex than simply choosing object shapes and colors. Previously, it was stated that the ideal is a prescribed top-down approach to developing processes, to make certain linkages all the way back up to corporate strategy. But what about external influences? What forces push and pull corporate strategy? Industry maturity, product lifecycle, market profitability, competition, etc. can all drive the critical success factors of a particular business segment, or the company as a whole, in addition to previous corporate strategy. This may seem to be turning into a discussion of theory, but that is far from the case. In fact, in years of recent study and evolution of the way businesses operate, cross-industry and across the globe, one invariable has surfaced with such strength to make it undeniable in the game plan of any strategy fit for survival. That constant is the customer. Many of a company's critical success factors, in any business segment, relate to the customer: customer retention, satisfaction, loyalty, etc. Businesses serve customers, and so do a business's processes, mapped or unmapped. The most effective way to categorize processes is in a manner that visualizes convergence to what is core for a company. It is the value chain, beginning with the customer in mind, and ending with the fulfillment of that customer, that becomes the core or the centerpiece of the Enterprise Process Map. (See figure 5) Fig. 5: Company Z Enterprise Process Map Company Z has what may be viewed as several different perspectives or "cuts" baked into their Enterprise Process Map. It has divided its processes into three main categories (top, middle, and bottom) of Management Processes, the Core Value Chain and Supporting Processes. The Core category begins with Corporate Marketing (which contains the activities of beginning to engage customers) and ends with Customer Service Management. Within the value chain, this company has divided into the focus areas of their two primary business lines, Foods and Beverages. Does this mean that areas, such as Strategy, Information Management or Project Management are not as important as those in the Core category? No! In some cases, though, depending on the organization's understanding of high-level BPM concepts, use of category names, such as "Core," "Management" or "Support," can be a touchy subject. What is important to understand, is that no matter the nomenclature chosen, the Core processes are those that drive directly to customer value, Support processes are those which make the Core processes possible to execute, and Management Processes are those which steer and influence the Core. Some common terms for these three basic categorizations are Core, Customer Fulfillment, Customer Relationship Management, Governing, Controlling, Enabling, Support, etc. End-to-end versus Functional Processes Every high and low level of process: function, task, activity, process/work step (whatever an organization calls it), should add value to the flow of business in an organization. Suppose that within the process "Deliver package," there is a documented task titled "Stop for ice cream." It doesn't take a process expert to deduce the room for improvement. Though stopping for ice cream may create gain for the one person performing it, it likely benefits neither the organization nor, more importantly, the customer. In most cases, "Stop for ice cream" wouldn't make it past the first pass of To-Be process development. What would make the cut, however, would be a flow of tasks that, each having their own value add, build up to greater and greater levels of process objective. In this case, those tasks would combine to achieve a status of "package delivered." Figure 3 shows a simple example: Just as the package can only be delivered (outcome of the process) without first being retrieved, loaded, and the travel destination reached (outcomes of the process steps), some higher level of process "Play Practical Joke" (e.g., main process or process area) cannot be completed until a package is delivered. It seems that isolated or functionally separated processes, such as "Deliver Package" (shown in Figure 6), are necessary, but are always part of a bigger value chain. Each of these individual processes must be analyzed within the context of that value chain in order to ensure successful end-to-end process performance. For example, this company's "Create Joke Package" process could be operating flawlessly and efficiently, but if a joke is never developed, it cannot be created, so the end-to-end process breaks. Fig. 6: End to End Process Construction That being recognized, it is clear that processes must be viewed as end-to-end, customer-to-customer, and in the context of company strategy. But as can also be seen from the previous example, these vital end-to-end processes cannot be built without the functionally oriented building blocks. Without one, the other cannot be had, or at least not in a complete and organized fashion. As it turns out, but not discussed in depth here, the process modeling effort, BPM organizational development, and comprehensive coverage cannot be fully realized without a semi-functional, process-oriented approach. Then, an Enterprise Process Map should be concerned with both views, the building blocks, and access points to the business-critical end-to-end processes, which they construct. Without the functional building blocks, all streams of work needed for any business transformation would be lost mess of process disorganization. End-to-end views are essential for utilization in optimization in context, understanding customer impacts, base-lining all project phases and aligning objectives. Including both views on an Enterprise Process Map allows management to understand the functional orientation of the company's processes, while still providing access to end-to-end processes, which are most valuable to them. (See figures 7 and 8). Fig. 7: Simplified Enterprise Process Map with end-to-end Access Point The above examples show two unique ways to achieve a successful Enterprise Process Map. The first example is a simple map that shows a high level set of process areas and a separate section with the end-to-end processes of concern for the organization. This particular map is filtered to show just one vital end-to-end process for a project-specific focus. Fig. 8: Detailed Enterprise Process Map showing connected Functional Processes The second example shows a more complex arrangement and categorization of functional processes (the names of each process area has been removed). The end-to-end perspective is achieved at this level through the connections (interfaces at lower levels) between these functional process areas. An important point to note is that the organization of these two views of the Enterprise Process Map is dependent, in large part, on the orientation of its audience, and the complexity of the landscape at the highest level. If both are not apparent, the Enterprise Process Map is missing an opportunity to serve as a holistic, high-level view. Conclusion In the world of BPM, and specifically regarding Enterprise Process Maps, a picture can be worth as many words as the thought and effort that is put into it. Enterprise Process Maps alone cannot change an organization, but they serve more purposes than initially meet the eye, and therefore must be designed in a way that enables a BPM mindset, business process understanding and business transformation efforts. Every Enterprise Process Map will and should be different when looking across organizations. Its design will be driven by company strategy, a level of customer focus, and functional versus end-to-end orientations. This high-level description of the considerations of the Enterprise Process Maps is not a prescriptive "how to" guide. However, a company attempting to create one may not have the practical BPM experience to truly explore its options or impacts to the coming work of business process transformation. The biggest takeaway is that process modeling, at all levels, is a science and an art, and art is open to interpretation. It is critical that the modeler of the highest level of process mapping be a cognoscente of the message he is delivering and the factors at hand. Without sufficient focus on the design of the Enterprise Process Map, an entire BPM effort may suffer. For additional information please check: Oracle Business Process Management.

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  • haproxy: Is there a way to group acls for greater efficiency?

    - by user41356
    I have some logic in a frontend that routes to different backends based on both the host and the url. Logically it looks like this: if hdr(host) ends with 'a.domain.com': if url starts with '/dir1/': use backend domain.com/dir1/ elif url starts with '/dir2/': use backend domain.com/dir2/ # ... else if ladder repeats on different dirs elif hdr(host) ends with 'b.domain.com': # another else if ladder exactly the same as above # ... # ... else if ladder repeats like this on different domains Is there a way to group acls to avoid having to repeatedly check the domain acl? Obviously there needs to be a use backend statement for each possibility, but I don't want to have to check the domain over and over because it's very inefficient. In other words, I want to avoid this: use backend domain.com/url1/ if acl-domain.com and acl-url1 use backend domain.com/url2/ if acl-domain.com and acl-url2 use backend domain.com/url3/ if acl-domain.com and acl-url3 # tons more possibilities below because it has to keep checking acl-domain.com. This is particularly an issue because I have specific rules for subdomains such as a.domain.com and b.domain.com, but I want to fall back on the most common case of *.domain.com. That means every single rule that uses a specific subdomain must be checked prior to *.domain.com which makes it even more inefficient for the common case.

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  • Concerns about Apache per-Vhost logging setup

    - by etienne
    I'm both senior developer and sysadmin in my company, so i'm trying to deal with the needs of both activities. I've set up our apache box, wich deals with 30-50 domains atm (and hopefully will grow larger) and hosts both production and development sites, with this directory structure: domains/ domains/domain.ext/ #FTPS chroot for user domain.ext domains/domain.ext/public #the DocumentRoot of http://domain.ext domains/domain.ext/logs domains/domain.ext/subdomains/sub.domain.ext domains/domain.ext/subdomains/sub.domain.ext/public #DocumentRoot of http://sub.domain.ext Each domain.ext Vhost runs with his dedicated user and group via mpm-itk, umask being 027, and the logs are stored via a piped sudo command, like this: ErrorLog "| /usr/bin/sudo -u nobody -g domain.ext tee -a domains/domain.ext/logs/sub.domain.ext_error.log" CustomLog "| /usr/bin/sudo -u nobody -g domain.ext tee -a domains/domain.ext/logs/sub.domain.ext_access.log" combined Now, i've read a lot about not letting the logs out of a very restricted directory, but the developers often need to give a quick look to a particular subdomain error log, and i don't really want to give them admin rights to look into /var/logs. Having them available into the ftp account is REALLY handy during development stages. Do you think this setup is viable and safe enough? To me it is apparently looking good, but i'm concerned about 3 security issues: -is the sudo pipe enough to deal with symlink exploits? Any catches i'm missing? -log dos: logs are in the same partition of all domains. got hundreds of gigs, but still, if one get disk-space dos'd, everything will break. Any workaround? Will a short timed logrotate suffice? -file descriptors limits: AFAIK the default limit for Apache on Ubuntu Server is currently 8192, which should be plenty enough to handle 2 log files per subdomain. Is it? Am i missing something? I hope to read some thoughts on the matter!

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  • Map a URL bought with Dreamhost to Amazon EC2 (AWS)

    - by Edan Maor
    I have several URLs I purchased through Dreamhost. I'm starting to use Amazon's AWS, and I'd like to map the URLs to Amazon. This is something of a silly question, and I've already done the same thing several times to other services (mapping from Dreamhost to WebFaction). But for some reason when I tried to find the proper way to do the same mapping to Amazon, I find a lot of detailed writing talking about whether I should be using CNAME or A records, etc. So I wanted to ask in the simplest possible terms and hopefully get a simple, concrete answer: I bought a URL from Dreamhost, I have an EC2 server running on AWS (to which I already mapped an Elastic IP address). How do I make the URL map to AWS? And if there are several options, which one should I effectively be using? P.S. Meta-question - why are things so much more difficult with AWS? When I search Google for "Move from Dreamhost to WebFaction, I get very simple answers on how to do the mapping. In what way is AWS different?

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  • map linux drives to windwos 7 for media stream over internet

    - by Ortix92
    I'm trying to map a linux network drive to my windows 7 laptop, however this laptop is not on LAN. At home, I simply use Samba, but this obviously won't work over the internet. I'm trying to avoid VPN, so if there are other solutions, I would like to know about them. The reason I ask is because my university does this as well. We can simply map folders to our computers without VPN connections. I'm not sure what they are running as servers. The main reason is because I want to be able to access my files stored on my home server wherever I go. They are located in the /home/ folder (videos, music and pictures folder). I'm trying to keep my websites and media separate from each other. I wouldn't mind accessing them from a web interface either, but I would like to keep the directory structure intact. I remember having an app like that come with winamp and running it on my windows pc (As the server). Unfortunately it doesn't work for linux. Any ideas on what I could use? Would XBMC be able to help me out with this? I did do some researching but I couldn't find any concrete answers

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  • Map Subdomains to Folders Owned/Run by Other Apache/PHP/Cpanel Users

    - by kristofferR
    I run a small service for Norwegian customers where they get automatically installed and configured Wordpress blogs on their own domains ready immediately after payment is finished. It's quite similar to Page.ly and WPEngine, just aimed at Norwegian customers with Norwegian Wordpress, support, billing etc. The backend is WHM/CPanel (Apache, PHP, mySQL), with a script running immediately after payment that installs and configures Wordpress and sends the customer an email with their username and password. Newly registered domains takes some time to propagate though, so for a day or two my customers unfortunately have to use a temporary URL before I can switch them over to their own domains. Right now my system uses mod_userdir ("serverIP/~cpanelusername"). However, it's not an optimal solution. It looks unprofessional, is confusing, and is quite problematic for both my customers and me. I'd rather prefer the temporary URL for their blogs to be "theirdomainwithoutextension.host.no", with "host.no" being a domain I own and served from the same server as the customer sites. I can easily modify the script to create the subdomains on my "host.no"-domain, but how can I seamlessly map the subdomains to folders owned/ran on/by different CPanel/Apache/PHP users?

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  • SQL SERVER – A Puzzle – Swap Value of Column Without Case Statement

    - by pinaldave
    For the last few weeks, I have been doing Friday Puzzles and I am really loving it. Yesterday I received a very interesting question by Navneet Chaurasia on Facebook Page. He was asked this question in one of the interview questions for job. Please read the original thread for a complete idea of the conversation. I am presenting the same question here. Puzzle Let us assume there is a single column in the table called Gender. The challenge is to write a single update statement which will flip or swap the value in the column. For example if the value in the gender column is ‘male’ swap it with ‘female’ and if the value is ‘female’ swap it with ‘male’. Here is the quick setup script for the puzzle. USE tempdb GO CREATE TABLE SimpleTable (ID INT, Gender VARCHAR(10)) GO INSERT INTO SimpleTable (ID, Gender) SELECT 1, 'female' UNION ALL SELECT 2, 'male' UNION ALL SELECT 3, 'male' GO SELECT * FROM SimpleTable GO The above query will return following result set. The puzzle was to write a single update column which will generate following result set. There are multiple answers to this simple puzzle. Let me show you three different ways. I am assuming that the column will have either value ‘male’ or ‘female’ only. Method 1: Using CASE Statement I believe this is going to be the most popular solution as we are all familiar with CASE Statement. UPDATE SimpleTable SET Gender = CASE Gender WHEN 'male' THEN 'female' ELSE 'male' END GO SELECT * FROM SimpleTable GO Method 2: Using REPLACE  Function I totally understand it is the not cleanest solution but it will for sure work in giving situation. UPDATE SimpleTable SET Gender = REPLACE(('fe'+Gender),'fefe','') GO SELECT * FROM SimpleTable GO Method 3: Using IIF in SQL Server 2012 If you are using SQL Server 2012 you can use IIF and get the same effect as CASE statement. UPDATE SimpleTable SET Gender = IIF(Gender = 'male', 'female', 'male') GO SELECT * FROM SimpleTable GO You can read my article series on SQL Server 2012 various functions over here. SQL SERVER – Denali – Logical Function – IIF() – A Quick Introduction SQL SERVER – Detecting Leap Year in T-SQL using SQL Server 2012 – IIF, EOMONTH and CONCAT Function Let us clean up. DROP TABLE SimpleTable GO Question to you: I came up with three simple tricks where there is a single UPDATE statement which swaps the values in the column. Do you know any other simple trick? If yes, please post here in the comments. I will pick two random winners from all the valid answers. Winners will get 1) Print Copy of SQL Server Interview Questions and Answers 2) Free Learning Code for Online Video Courses I will announce the winners on coming Monday. Reference:  Pinal Dave (http://blog.SQLAuthority.com) Filed under: CodeProject, PostADay, SQL, SQL Authority, SQL Interview Questions and Answers, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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  • Finding the maximum value/date across columns

    - by AtulThakor
    While working on some code recently I discovered a neat little trick to find the maximum value across several columns….. So the starting point was finding the maximum date across several related tables and storing the maximum value against an aggregated record. Here's the sample setup code: USE TEMPDB IF OBJECT_ID('CUSTOMER') IS NOT NULL BEGIN DROP TABLE CUSTOMER END IF OBJECT_ID('ADDRESS') IS NOT NULL BEGIN DROP TABLE ADDRESS END IF OBJECT_ID('ORDERS') IS NOT NULL BEGIN DROP TABLE ORDERS END SELECT 1 AS CUSTOMERID, 'FREDDY KRUEGER' AS NAME, GETDATE() - 10 AS DATEUPDATED INTO CUSTOMER SELECT 100000 AS ADDRESSID, 1 AS CUSTOMERID, '1428 ELM STREET' AS ADDRESS, GETDATE() -5 AS DATEUPDATED INTO ADDRESS SELECT 123456 AS ORDERID, 1 AS CUSTOMERID, GETDATE() + 1 AS DATEUPDATED INTO ORDERS .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   Now the code used a function to determine the maximum date, this performed poorly. After considering pivoting the data I opted for a case statement, this seemed reasonable until I discovered other areas which needed to determine the maximum date between 5 or more tables which didn't scale well. The final solution involved using the value clause within a sub query as followed. SELECT C.CUSTOMERID, A.ADDRESSID, (SELECT MAX(DT) FROM (Values(C.DATEUPDATED),(A.DATEUPDATED),(O.DATEUPDATED)) AS VALUE(DT)) FROM CUSTOMER C INNER JOIN ADDRESS A ON C.CUSTOMERID = A.CUSTOMERID INNER JOIN ORDERS O ON O.CUSTOMERID = C.CUSTOMERID .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } As you can see the solution scales well and can take advantage of many of the aggregate functions!

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  • RewriteRule not working for certain URLs

    - by keiki
    There are a few domains pointing towards the same server, and of course I need them all redirect to only one of them. Redirects work, but only for certain URLs. What works: http://www.domain.com, http://domain.com, domain.com/index.html, domain.com/index.php, , domain.com/nonExistentDirectory, and if I click in the menu the following URLs are also redirected correctly: domain.com/foo/bar, domain.com/foo/bar.html or .php or other extension. What doesn't work: domain.com/existentDirectory, domain.com/foo/bar (if I type the URL in the address bar). If anyone will have the time and skill and will to tell me where's the mistake, I'll be deeply grateful. Here's my .htaccess file: AddHandler x-httpd-php .html .htm <ifModule mod_gzip.c> mod_gzip_on Yes mod_gzip_dechunk Yes mod_gzip_item_include file \.(html?|txt|css|js|php|pl)$ mod_gzip_item_include handler ^cgi-script$ mod_gzip_item_include mime ^text/.* mod_gzip_item_include mime ^application/x-javascript.* mod_gzip_item_exclude mime ^image/.* mod_gzip_item_exclude rspheader ^Content-Encoding:.*gzip.* </ifModule> <ifModule mod_expires.c> ExpiresActive On ExpiresDefault "access plus 1 seconds" ExpiresByType text/html "access plus 1 seconds" ExpiresByType image/gif "access plus 2592000 seconds" ExpiresByType image/jpeg "access plus 2592000 seconds" ExpiresByType image/png "access plus 2592000 seconds" ExpiresByType text/css "access plus 2592000 seconds" ExpiresByType text/javascript "access plus 216000 seconds" ExpiresByType application/x-javascript "access plus 216000 seconds" </ifModule> <ifModule mod_headers.c> <filesMatch "\\.(ico|pdf|flv|jpg|jpeg|png|gif|swf)$"> Header set Cache-Control "max-age=2592000, public" </filesMatch> <filesMatch "\\.(css)$"> Header set Cache-Control "max-age=2592000, public" </filesMatch> <filesMatch "\\.(js)$"> Header set Cache-Control "max-age=216000, private" </filesMatch> <filesMatch "\\.(xml|txt)$"> Header set Cache-Control "max-age=216000, public, must-revalidate" </filesMatch> <filesMatch "\\.(html|htm|php)$"> Header set Cache-Control "max-age=1, private, must-revalidate" </filesMatch> </ifModule> <ifModule mod_headers.c> Header unset ETag </ifModule> FileETag None <ifModule mod_headers.c> Header unset Last-Modified </ifModule> # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress RewriteCond %{HTTP_HOST} ^foo\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo1\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo1\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo2\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo2\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo3\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo3\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] RewriteCond %{HTTP_HOST} ^foo8\.com$ [OR] RewriteCond %{HTTP_HOST} ^www\.foo8\.com$ RewriteRule (.*) http://domain.com/$1 [R=301,L,QSA] Thinking that the above version was overkill, I've also tried to redirect all the requests for domains different than the main on to be redirected to it like this: RewriteCond %{HTTP_HOST} !^domain\.com$ [NC] RewriteRule ^(.*)$ http://domain.com [L,R=301] Is it also wrong? Because it doesn't work either! P.S. @Sodved I've tried that and it doesn't help (I comment here because I can't seem to be able to comment your answer.) Removing the following piece of code didn't solve the issue either, so the problem must be somewhere else: # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress New details: using this tool for checking the redirects I got the following results for the URLs that are not redirected: Checked link: http://domain.com/aDirectory/ Type of link: direct link (note the trailing slash above) and: Checked link: http://domain.com/aDirectory Type of redirect: 301 Moved Permanently Redirected to: http://domain.com/aDirectory/ (no trailing slash here) I hope/suspect I'm getting closer to the cause of this behavior.

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  • The trust relationship between the primary domain and the trusted domain failed. ASP.NET 2.0

    - by Dasupalouie
    Anyone run into this issue? Any help would be appretiated :) Server Error in '/CTCWeb' Application. The trust relationship between the primary domain and the trusted domain failed. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.SystemException: The trust relationship between the primary domain and the trusted domain failed. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [SystemException: The trust relationship between the primary domain and the trusted domain failed. ] System.Security.Principal.NTAccount.TranslateToSids(IdentityReferenceCollection sourceAccounts, Boolean& someFailed) +1185 System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean& someFailed) +44 System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) +47 System.Security.Principal.WindowsPrincipal.IsInRole(String role) +101 System.Web.Configuration.AuthorizationRule.IsTheUserInAnyRole(StringCollection roles, IPrincipal principal) +123 System.Web.Configuration.AuthorizationRule.IsUserAllowed(IPrincipal user, String verb) +256 System.Web.Configuration.AuthorizationRuleCollection.IsUserAllowed(IPrincipal user, String verb) +199 System.Web.Security.UrlAuthorizationModule.OnEnter(Object source, EventArgs eventArgs) +8771980 System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +68 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +75 -------------------------------------------------------------------------------- Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3053

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  • Open Source: Why not release into Public Domain?

    - by Goosey
    I have recently been wondering why so little code is ever released as 'Public Domain'. MIT and BSD licenses are becoming extremely popular and practically only have the restriction of license propagation. The reasons I can think of so far are: Credit - aka Prestige, Street-cred, 'Props', etc. Authors don't want usage of the code restricted, but they also want credit for creating the code. Two problems with this reason. I have seen projects copy/paste the MIT or BSD license without adding the 'Copyright InsertNameHere' thereby making it a tag-along license that doesn't give them credit. I have talked to authors who say they don't care about people giving them credit, they just want people to use their code. Public Domain would make it easier for people to do so. License Change - IANAL, but I believe by licensing their code, even with an extremely nonrestrictive license, this means they can change the license on a later revision? This reason is not good for explaining most BSD/MIT licensed code which seems to have no intent of ever becoming more restrictive. AS IS - All licenses seem to have the SCREAMING CAPS declaration saying that the software is 'as is' and that the author offers no implied or express warranty. IANAL, but isn't this implied in public domain? Am I missing some compelling reason? The authors I have talked to about this basically said something along the lines of "BSD/MIT just seems like what you do, no one does public domain". Is this groupthink in action, or is there a compelling anti-public domain argument? Thanks EDIT: I am specifically asking about Public Domain vs BSD/MIT/OtherEquallyUnrestrictiveLicense. Not GPL. Please understand what these licenses allow, and this includes: Selling the work, changing the work and not 'giving the changes back', and incorporating the work in a differently (such as commercially) licensed work. Thank You to everyone who has replied who understands what BSD/MIT means.

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  • Validate domain against LDAP?

    - by lucian.jp
    I have a procedure to get the name of the logged user show on the site. I get it this way : var winIdentity = (WindowsIdentity) HttpContext.Current.User.Identity; if (winIdentity != null) { string domainUser = winIdentity.Name.Replace(@"\", "/"); string domain = winIdentity.Name.Split('\\')[0]; string user = winIdentity.Name.Split('\\')[1]; var myDe = new DirectoryEntry(ConfigurationManager.ConnectionStrings["LDAP"].ConnectionString, ConfigurationManager.AppSettings["LDAPCredentials"].Split(';')[0], ConfigurationManager.AppSettings["LDAPCredentials"].Split(';')[1]); var deSearcher = new DirectorySearcher(myDe) {Filter = "(&(sAMAccountName=" + user + "))"}; SearchResult result = deSearcher.FindOne(); if (result != null) { DirectoryEntry userDe = result.GetDirectoryEntry(); lblNameAD.Text = string.Format(lblNameAD.Text, userDe.Properties["givenName"].Value, userDe.Properties["sn"].Value); } else { var adEntry = new DirectoryEntry("WinNT://" + domainUser); string fullname = adEntry.Properties["FullName"].Value.ToString(); lblNameAD.Text = string.Format(lblNameAD.Text, !string.IsNullOrEmpty(fullname) ? fullname : user, null); } } Probleme id that if I have a local useraccount with the same username that one from LDAP, it passes the check and return the name. EX: local\MyUser domain\MyUser Both return the name from AD even if the one from local isn't a domain account. It would be perfect if I could search in LDAP for domainuser, but it seems I can't. I also tried to restrict the DC with the DirectorySearcher but the domain name is "domain", but I only have "dc=dom" and "dc=com" and no DC for full domain name.

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  • Javascript Cookie Function not working for Domain

    - by danit
    Here are the functions Im using: Set Cookie: function set_cookie ( name, value, exp_y, exp_m, exp_d, path, domain, secure ) { var cookie_string = name + "=" + escape ( value ); if ( exp_y ) { var expires = new Date ( exp_y, exp_m, exp_d ); cookie_string += "; expires=" + expires.toGMTString(); } if ( path ) cookie_string += "; path=" + escape ( path ); if ( domain ) cookie_string += "; domain=" + escape ( domain ); if ( secure ) cookie_string += "; secure"; document.cookie = cookie_string; } Read Cookie: function get_cookie ( cookie_name ) { var results = document.cookie.match ( '(^|;) ?' + cookie_name + '=([^;]*)(;|$)' ); if ( results ) return ( unescape ( results[2] ) ); else return null; } Delete Cookie: function delete_cookie ( cookie_name ) { var cookie_date = new Date ( ); // current date & time cookie_date.setTime ( cookie_date.getTime() - 1 ); document.cookie = cookie_name += "=; expires=" + cookie_date.toGMTString(); } The Jquery I use to construct the cookie: if(get_cookie('visible')== 'no') { $("#wrapper").hide(); $(".help").hide(); $("#slid .show").show(); $("#slid .hide").hide(); } else { $("#slid .show").hide(); $("#slid .hide").show(); } $("#slider").click(function() { if(get_cookie('visible')== null) { set_cookie('visible','no', 2020, 01,01, '/', 'domain.com'); } else { delete_cookie('visible'); } $(".help").slideToggle(); $("#wrapper").animate({ opacity: 1.0 },200).slideToggle(200, function() { $("#slid img").toggle(); }); }); Im trying to set the cookie for all pages that exist under domain.com with the path '/'. However using these functions and jQuery it doesn't appear to be working, any anyone give me an idea of where im going wrong?

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  • windows 2003 server : can't join domain

    - by phill
    I originally tried to rejoin a computer to a network which led to a "cannot find domain" error. The username/password box don't even come up. some tests i ran: I can ping the server, however I can't ping the domain name domain1.local. nslookup can't find the domain either. It looks to the isp's dns instead of my own to resolve the local machines. So i go to the dns and run netdiag.exe and gives me this error. DNS test . . . . . . . . . . . . . : Failed [WARNING] Cannot find a primary authoritative DNS server for the name 'stmartinsrv.stmartin.local.'. [RCODE_SERVER_FAILURE] The name 'srv.domain1.local.' may not be registered in DNS. [WARNING] The DNS entries for this DC are not registered correctly on DNS se rver '68.94.156.1'. Please wait for 30 minutes for DNS server replication. [WARNING] The DNS entries for this DC are not registered correctly on DNS se rver '68.94.157.1'. Please wait for 30 minutes for DNS server replication. [FATAL] No DNS servers have the DNS records for this DC registered. Redir and Browser test . . . . . . : Passed List of NetBt transports currently bound to the Redir NetBT_Tcpip_{04BB0F6B-06AE-4D60-80C8-2A7A24C1D87B} The redir is bound to 1 NetBt transport. List of NetBt transports currently bound to the browser NetBT_Tcpip_{04BB0F6B-06AE-4D60-80C8-2A7A24C1D87B} The browser is bound to 1 NetBt transport. then running dcdiag C:\Program Files\Support Toolsdcdiag Domain Controller Diagnosis Performing initial setup: Done gathering initial info. Doing initial required tests Testing server: Default-First-Site-Name\SRV Starting test: Connectivity The host 1c99f63c-49ec-40db-b3d3-6265c00fbd3e._msdcs.domain1.local cou ld not be resolved to an IP address. Check the DNS server, DHCP, server name, etc Although the Guid DNS name (1c99f63c-49ec-40db-b3d3-6265c00fbd3e._msdcs.domain1.local) couldn't be resolved, the server name (srv.domain1.local) resolved to the IP address (192.168.1.21) and was pingable. Check that the IP address is registered correctly with the DNS server. ......................... SRV failed test Connectivity Doing primary tests Testing server: Default-First-Site-Name\SRV Skipping all tests, because server SRV is not responding to directory service requests Running partition tests on : ForestDnsZones Starting test: CrossRefValidation ......................... ForestDnsZones passed test CrossRefValidation Starting test: CheckSDRefDom ......................... ForestDnsZones passed test CheckSDRefDom Running partition tests on : DomainDnsZones Starting test: CrossRefValidation ......................... DomainDnsZones passed test CrossRefValidation Starting test: CheckSDRefDom ......................... DomainDnsZones passed test CheckSDRefDom Running partition tests on : Schema Starting test: CrossRefValidation ......................... Schema passed test CrossRefValidation Starting test: CheckSDRefDom ......................... Schema passed test CheckSDRefDom Running partition tests on : Configuration Starting test: CrossRefValidation ......................... Configuration passed test CrossRefValidation Starting test: CheckSDRefDom ......................... Configuration passed test CheckSDRefDom Running partition tests on : domain1 Starting test: CrossRefValidation ......................... domain1 passed test CrossRefValidation Starting test: CheckSDRefDom ......................... domain1 passed test CheckSDRefDom Running enterprise tests on : domain1.local Starting test: Intersite ......................... domain1.local passed test Intersite Starting test: FsmoCheck ......................... domain1.local passed test FsmoCheck from previous postings, I've tried adding the domain suffix to the nic ip properties to both the client machine and the dc server which didn't help. note: there is only one nic on the server any ideas? thanks in advance

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  • Add Free Windows Live Apps to Your Website or Blog

    - by Matthew Guay
    Would you like to use Hotmail, Office Web Apps, Messenger, and more on your website domain?  Here’s how you can add Windows Live to your website for free. Microsoft offers a popular suite of online communications products including Hotmail and Messenger.  Although Hotmail hasn’t been as popular in recent years as Gmail, it is getting a refresh this summer that might make it an even better email solution.  Additionally, the new Office Web Apps offer great compatibility with Office documents. While Skydrive offers 25Gb of free online file storage for all users, so Windows Live can make a great communications solution for your domain. Note: To signup for Windows Live for your domain, you will need to be able to add info to your WordPress.com blog or change Domain settings manually. Getting Started Open the Windows Live Custom Domains page (Link below) to get started adding Windows Live to your domain.  Your free Windows Live account will let you create up to 500 accounts, so it’s great for teams and groups that want to have customized email addresses in addition to those who just want an email account for their website. Enter your domain or subdomain you want to add to Windows Live in the box, and then select whether you want to setup Hotmail with this or now.  We want to add email to our domain, so select Set up Windows Live Hotmail for my domain and click Continue. You’ll need to sign in with a Windows Live ID to create the account, or choose to create a new Windows Live account associated with your domain.   Sign in with your Windows Live ID…this can be a Hotmail, Live Messenger, XBOX Live, Zune ID, or Microsoft.com account. Or, enter your information to create a new Windows Live ID if you selected the second option. Now, review your settings and make sure everything looks correct.  Click the I Accept button to setup your account.   Your account is now fully setup, but you’ll need to add or edit DNS information on your site.  The steps are slightly different depending if your site is hosted on WordPress.com, on your own server, or hosting service. We’ll show you how to do it on either one. First, though, note the information below this box.  You’ll see settings for your Mail setup…   Security settings…   And Messenger integration.  Make note of the settings, especially the circled ones, as we’ll need them in the next step. Integrate Windows Live with Your WordPress Blog If the domain you added to Windows Live is for your WordPress blog, login to your WordPress dashboard in a separate browser window or tab.  Click the arrow beside Upgrades, and select Domains from the menu. Click the Edit DNS link beside the domain name you’re adding to Windows Live. In the text box on this page, enter the following, replacing Your_info with your code from the Mail Setup box in your Windows Live Dashboard.  Note that this is the blurred section in our screenshots.  It should be a numerical code like 1234567890.pamx1.hotmail.com. MX 10 Your_info.pamx1.hotmail.com. TXT v=spf1 include:hotmail.com ~all CNAME Your_info domains.live.com. Click Save DNS records, and your settings are saved to WordPress.  Note that this will only integrate email with your WordPress account; you cannot integrate Messenger with a domain hosted on WordPress.com. Finally, return to your Windows Live Settings page and click Refresh.  If your settings are correct, you’ll now be ready to use Windows Live on your WordPress.com domain. Integrate Windows Live with Your Own Server If your website is hosted on your own server or hosting account, you’ll need to take a few more steps to add Windows Live to your domain.  This is fairly easy, but the steps may be different depending on your hosting company or registrar.  With some hosts, you may have to contact support to have them add the MX records for you.  Our site’s host uses the popular cPanel for website administration, so here’s how we added the MX Entries through cPanel. Login to your website’s cPanel, and select MX Entry under the Mail section. In the text box on this page, enter the following, replacing Your_info with your code from the Mail Setup box in your Windows Live Dashboard.  Note that this is the blurred section in our screenshots.  It should be a numerical code like 1234567890.pamx1.hotmail.com. MX 10 Your_info.pamx1.hotmail.com. Now, go back to your cPanel home, and select Advanced DNS Zone Editor under Domains. Here, add a TXT record with the following info: Name: yoursite.com. TTL: 3600 TXT Data: v=spf1 include:hotmail.com ~all Click Add Record and your Mail integration data is all configured. To integrate Messenger with your own domain, you’ll have to add an SRV entry to your DNS settings.  cPanel doesn’t have an option for this, so we had to contact our site’s hosting company and they added the entry for us.  Copy all of the information in the Messenger box and send it to your domain support, and they should be able to add this for you.  Alternately, if you don’t want or need Messenger, then you can simply skip this step. Once all of your settings are in place, return to your Windows Live Settings page and click Refresh.  If your settings are correct, you’ll now be ready to use Windows Live on your WordPress.com domain. Create a New Email Account On Your Domain Welcome to your new Windows Live admin page!  Now you can add email accounts so you and anyone else you want can access Hotmail and the other Windows Live apps with your domain.  Click Add to add an account. Enter an account name, which will be the email address of the account, e.g. [email protected].  Then enter the user’s name and a password for the account.  By default this will be a temporary password, and the user will have to change it on first log-in, but if you’re setting up this account for yourself, you can uncheck the box and keep this as your standard password. Now, go to www.mail.live.com, and sign in with your new email address and password.  Remember, your email address is your username previously entered followed by @yourdomain.com. To finish setting up the email account, enter your password, secret question and answer, alternate email, and location information.  Click I accept to finish setting up your new email account. Enter the characters in the Captcha to confirm you’re a human, and click Continue. Your new Hotmail inbox will now load, and you’ll have a welcome email in your inbox.  This works the same as normal Hotmail, except this time, your email address is with your own domain. You can now access any of the Windows Live services from the top-level menu. Here’s an Excel Spreadsheet open in the new Office Web Apps via SkyDrive on our new Windows Live account. If you setup Messenger access previously, you can now sign in to Windows Live Messenger using your new @yourdomain.com account as well. Important Links Accessing your Windows Live accounts is easy.  Simply go to any Windows Live site, such as www.hotmail.com or www.skydrive.com, and sign in with your new Windows Live ID from your domain as normal.  You don’t need a special address to access your account; it works just like the standard public Hotmail accounts. To administer your Windows Live for your domain, go to https://domains.live.com/ and sign in with the Windows Live ID you used to create the account.  Here you can add more users, change settings, and view usage details for the Windows Live accounts on your domain. Conclusion Windows Live is easy to add to your domain, and lets you create up to 500 email address for it.  With the upcoming updates to Hotmail and Office Web Apps coming this summer, this can be a nice way to make your domain even more useful.  And with 500 email accounts, you can easily let your team take advantage of your unique address as well. If you’d rather use Google’s online applications with your domain, check out our article on how to add free Google apps to your website or blog. Link Signup for Windows Live for Your Domain Similar Articles Productive Geek Tips Tools to Help Post Content On Your WordPress BlogBackup Your Windows Live Writer SettingsInstall Windows Live Essentials In Windows 7Add Your Gmail To Windows Live MailMysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XP TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Backup Drivers With Driver Magician TubeSort: YouTube Playlist Organizer XPS file format & XPS Viewer Explained Microsoft Office Web Apps Guide Know if Someone Accessed Your Facebook Account Shop for Music with Windows Media Player 12

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  • Matlab: Print text in input field

    - by Adam Doyle
    Using Matlab, I have this code: value = input('>> Enter a value: '); and basically, I want a "default" value to the right of the colon (sortof like this) >> Enter a value: 12 where "12" is editable such that the user could [backspace] [backspace] and change the value to, say, "20" or something. Is there any (easy) way to do this? Thanks!

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  • How can I perform 2D side-scroller collision checks in a tile-based map?

    - by bill
    I am trying to create a game where you have a player that can move horizontally and jump. It's kind of like Mario but it isn't a side scroller. I'm using a 2D array to implement a tile map. My problem is that I don't understand how to check for collisions using this implementation. After spending about two weeks thinking about it, I've got two possible solutions, but both of them have some problems. Let's say that my map is defined by the following tiles: 0 = sky 1 = player 2 = ground The data for the map itself might look like: 00000 10002 22022 For solution 1, I'd move the player (the 1) a complete tile and update the map directly. This make the collision easy because you can check if the player is touching the ground simply by looking at the tile directly below the player: // x and y are the tile coordinates of the player. The tile origin is the upper-left. if (grid[x][y+1] == 2){ // The player is standing on top of a ground tile. } The problem with this approach is that the player moves in discrete tile steps, so the animation isn't smooth. For solution 2, I thought about moving the player via pixel coordinates and not updating the tile map. This will make the animation much smoother because I have a smaller movement unit per frame. However, this means I can't really accurately store the player in the tile map because sometimes he would logically be between two tiles. But the bigger problem here is that I think the only way to check for collision is to use Java's intersection method, which means the player would need to be at least a single pixel "into" the ground to register collision, and that won't look good. How can I solve this problem?

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  • how to use 3D map Actionscript class in mxml file for display map.

    - by nemade-vipin
    hello friends, I have created the application in which I have to use 3D map Action Script class in mxml file to display a map in form. that is in tab navigator last tab. My ActionScript 3D map class is(FlyingDirections):- package src.SBTSCoreObject { import src.SBTSCoreObject.JSONDecoder; import com.google.maps.InfoWindowOptions; import com.google.maps.LatLng; import com.google.maps.LatLngBounds; import com.google.maps.Map3D; import com.google.maps.MapEvent; import com.google.maps.MapOptions; import com.google.maps.MapType; import com.google.maps.MapUtil; import com.google.maps.View; import com.google.maps.controls.NavigationControl; import com.google.maps.geom.Attitude; import com.google.maps.interfaces.IPolyline; import com.google.maps.overlays.Marker; import com.google.maps.overlays.MarkerOptions; import com.google.maps.services.Directions; import com.google.maps.services.DirectionsEvent; import com.google.maps.services.Route; import flash.display.Bitmap; import flash.display.DisplayObject; import flash.display.DisplayObjectContainer; import flash.display.Loader; import flash.display.LoaderInfo; import flash.display.Sprite; import flash.events.Event; import flash.events.IOErrorEvent; import flash.events.MouseEvent; import flash.events.TimerEvent; import flash.filters.DropShadowFilter; import flash.geom.Point; import flash.net.URLLoader; import flash.net.URLRequest; import flash.net.navigateToURL; import flash.text.TextField; import flash.text.TextFieldAutoSize; import flash.text.TextFormat; import flash.utils.Timer; import flash.utils.getTimer; public class FlyingDirections extends Map3D { /** * Panoramio home page. */ private static const PANORAMIO_HOME:String = "http://www.panoramio.com/"; /** * The icon for the car. */ [Embed("assets/car-icon-24px.png")] private static const Car:Class; /** * The Panoramio icon. */ [Embed("assets/iw_panoramio.png")] private static const PanoramioIcon:Class; /** * We animate a zoom in to the start the route before the car starts * to move. This constant sets the time in seconds over which this * zoom occurs. */ private static const LEAD_IN_DURATION:Number = 3; /** * Duration of the trip in seconds. */ private static const TRIP_DURATION:Number = 40; /** * Constants that define the geometry of the Panoramio image markers. */ private static const BORDER_T:Number = 3; private static const BORDER_L:Number = 10; private static const BORDER_R:Number = 10; private static const BORDER_B:Number = 3; private static const GAP_T:Number = 2; private static const GAP_B:Number = 1; private static const IMAGE_SCALE:Number = 1; /** * Trajectory that the camera follows over time. Each element is an object * containing properties used to generate parameter values for flyTo(..). * fraction = 0 corresponds to the start of the trip; fraction = 1 * correspondsto the end of the trip. */ private var FLY_TRAJECTORY:Array = [ { fraction: 0, zoom: 6, attitude: new Attitude(0, 0, 0) }, { fraction: 0.2, zoom: 8.5, attitude: new Attitude(30, 30, 0) }, { fraction: 0.5, zoom: 9, attitude: new Attitude(30, 40, 0) }, { fraction: 1, zoom: 8, attitude: new Attitude(50, 50, 0) }, { fraction: 1.1, zoom: 8, attitude: new Attitude(130, 50, 0) }, { fraction: 1.2, zoom: 8, attitude: new Attitude(220, 50, 0) }, ]; /** * Number of panaramio photos for which we load data. We&apos;ll select a * subset of these approximately evenly spaced along the route. */ private static const NUM_GEOTAGGED_PHOTOS:int = 50; /** * Number of panaramio photos that we actually show. */ private static const NUM_SHOWN_PHOTOS:int = 7; /** * Scaling between real trip time and animation time. */ private static const SCALE_TIME:Number = 0.001; /** * getTimer() value at the instant that we start the trip. If this is 0 then * we have not yet started the car moving. */ private var startTimer:int = 0; /** * The current route. */ private var route:Route; /** * The polyline for the route. */ private var polyline:IPolyline; /** * The car marker. */ private var marker:Marker; /** * The cumulative duration in seconds over each step in the route. * cumulativeStepDuration[0] is 0; cumulativeStepDuration[1] adds the * duration of step 0; cumulativeStepDuration[2] adds the duration * of step 1; etc. */ private var cumulativeStepDuration:/*Number*/Array = []; /** * The cumulative distance in metres over each vertex in the route polyline. * cumulativeVertexDistance[0] is 0; cumulativeVertexDistance[1] adds the * distance to vertex 1; cumulativeVertexDistance[2] adds the distance to * vertex 2; etc. */ private var cumulativeVertexDistance:Array; /** * Array of photos loaded from Panoramio. This array has the same format as * the &apos;photos&apos; property within the JSON returned by the Panoramio API * (see http://www.panoramio.com/api/), with additional properties added to * individual photo elements to hold the loader structures that fetch * the actual images. */ private var photos:Array = []; /** * Array of polyline vertices, where each element is in world coordinates. * Several computations can be faster if we can use world coordinates * instead of LatLng coordinates. */ private var worldPoly:/*Point*/Array; /** * Whether the start button has been pressed. */ private var startButtonPressed:Boolean = false; /** * Saved event from onDirectionsSuccess call. */ private var directionsSuccessEvent:DirectionsEvent = null; /** * Start button. */ private var startButton:Sprite; /** * Alpha value used for the Panoramio image markers. */ private var markerAlpha:Number = 0; /** * Index of the current driving direction step. Used to update the * info window content each time we progress to a new step. */ private var currentStepIndex:int = -1; /** * The fly directions map constructor. * * @constructor */ public function FlyingDirections() { key="ABQIAAAA7QUChpcnvnmXxsjC7s1fCxQGj0PqsCtxKvarsoS-iqLdqZSKfxTd7Xf-2rEc_PC9o8IsJde80Wnj4g"; super(); addEventListener(MapEvent.MAP_PREINITIALIZE, onMapPreinitialize); addEventListener(MapEvent.MAP_READY, onMapReady); } /** * Handles map preintialize. Initializes the map center and zoom level. * * @param event The map event. */ private function onMapPreinitialize(event:MapEvent):void { setInitOptions(new MapOptions({ center: new LatLng(-26.1, 135.1), zoom: 4, viewMode: View.VIEWMODE_PERSPECTIVE, mapType:MapType.PHYSICAL_MAP_TYPE })); } /** * Handles map ready and looks up directions. * * @param event The map event. */ private function onMapReady(event:MapEvent):void { enableScrollWheelZoom(); enableContinuousZoom(); addControl(new NavigationControl()); // The driving animation will be updated on every frame. addEventListener(Event.ENTER_FRAME, enterFrame); addStartButton(); // We start the directions loading now, so that we&apos;re ready to go when // the user hits the start button. var directions:Directions = new Directions(); directions.addEventListener( DirectionsEvent.DIRECTIONS_SUCCESS, onDirectionsSuccess); directions.addEventListener( DirectionsEvent.DIRECTIONS_FAILURE, onDirectionsFailure); directions.load("48 Pirrama Rd, Pyrmont, NSW to Byron Bay, NSW"); } /** * Adds a big blue start button. */ private function addStartButton():void { startButton = new Sprite(); startButton.buttonMode = true; startButton.addEventListener(MouseEvent.CLICK, onStartClick); startButton.graphics.beginFill(0x1871ce); startButton.graphics.drawRoundRect(0, 0, 150, 100, 10, 10); startButton.graphics.endFill(); var startField:TextField = new TextField(); startField.autoSize = TextFieldAutoSize.LEFT; startField.defaultTextFormat = new TextFormat("_sans", 20, 0xffffff, true); startField.text = "Start!"; startButton.addChild(startField); startField.x = 0.5 * (startButton.width - startField.width); startField.y = 0.5 * (startButton.height - startField.height); startButton.filters = [ new DropShadowFilter() ]; var container:DisplayObjectContainer = getDisplayObject() as DisplayObjectContainer; container.addChild(startButton); startButton.x = 0.5 * (container.width - startButton.width); startButton.y = 0.5 * (container.height - startButton.height); var panoField:TextField = new TextField(); panoField.autoSize = TextFieldAutoSize.LEFT; panoField.defaultTextFormat = new TextFormat("_sans", 11, 0x000000, true); panoField.text = "Photos provided by Panoramio are under the copyright of their owners."; container.addChild(panoField); panoField.x = container.width - panoField.width - 5; panoField.y = 5; } /** * Handles directions success. Starts flying the route if everything * is ready. * * @param event The directions event. */ private function onDirectionsSuccess(event:DirectionsEvent):void { directionsSuccessEvent = event; flyRouteIfReady(); } /** * Handles click on the start button. Starts flying the route if everything * is ready. */ private function onStartClick(event:MouseEvent):void { startButton.removeEventListener(MouseEvent.CLICK, onStartClick); var container:DisplayObjectContainer = getDisplayObject() as DisplayObjectContainer; container.removeChild(startButton); startButtonPressed = true; flyRouteIfReady(); } /** * If we have loaded the directions and the start button has been pressed * start flying the directions route. */ private function flyRouteIfReady():void { if (!directionsSuccessEvent || !startButtonPressed) { return; } var directions:Directions = directionsSuccessEvent.directions; // Extract the route. route = directions.getRoute(0); // Draws the polyline showing the route. polyline = directions.createPolyline(); addOverlay(directions.createPolyline()); // Creates a car marker that is moved along the route. var car:DisplayObject = new Car(); marker = new Marker(route.startGeocode.point, new MarkerOptions({ icon: car, iconOffset: new Point(-car.width / 2, -car.height) })); addOverlay(marker); transformPolyToWorld(); createCumulativeArrays(); // Load Panoramio data for the region covered by the route. loadPanoramioData(directions.bounds); var duration:Number = route.duration; // Start a timer that will trigger the car moving after the lead in time. var leadInTimer:Timer = new Timer(LEAD_IN_DURATION * 1000, 1); leadInTimer.addEventListener(TimerEvent.TIMER, onLeadInDone); leadInTimer.start(); var flyTime:Number = -LEAD_IN_DURATION; // Set up the camera flight trajectory. for each (var flyStep:Object in FLY_TRAJECTORY) { var time:Number = flyStep.fraction * duration; var center:LatLng = latLngAt(time); var scaledTime:Number = time * SCALE_TIME; var zoom:Number = flyStep.zoom; var attitude:Attitude = flyStep.attitude; var elapsed:Number = scaledTime - flyTime; flyTime = scaledTime; flyTo(center, zoom, attitude, elapsed); } } /** * Loads Panoramio data for the route bounds. We load data about more photos * than we need, then select a subset lying along the route. * @param bounds Bounds within which to fetch images. */ private function loadPanoramioData(bounds:LatLngBounds):void { var params:Object = { order: "popularity", set: "full", from: "0", to: NUM_GEOTAGGED_PHOTOS.toString(10), size: "small", minx: bounds.getWest(), miny: bounds.getSouth(), maxx: bounds.getEast(), maxy: bounds.getNorth() }; var loader:URLLoader = new URLLoader(); var request:URLRequest = new URLRequest( "http://www.panoramio.com/map/get_panoramas.php?" + paramsToString(params)); loader.addEventListener(Event.COMPLETE, onPanoramioDataLoaded); loader.addEventListener(IOErrorEvent.IO_ERROR, onPanoramioDataFailed); loader.load(request); } /** * Transforms the route polyline to world coordinates. */ private function transformPolyToWorld():void { var numVertices:int = polyline.getVertexCount(); worldPoly = new Array(numVertices); for (var i:int = 0; i < numVertices; ++i) { var vertex:LatLng = polyline.getVertex(i); worldPoly[i] = fromLatLngToPoint(vertex, 0); } } /** * Returns the time at which the route approaches closest to the * given point. * @param world Point in world coordinates. * @return Route time at which the closest approach occurs. */ private function getTimeOfClosestApproach(world:Point):Number { var minDistSqr:Number = Number.MAX_VALUE; var numVertices:int = worldPoly.length; var x:Number = world.x; var y:Number = world.y; var minVertex:int = 0; for (var i:int = 0; i < numVertices; ++i) { var dx:Number = worldPoly[i].x - x; var dy:Number = worldPoly[i].y - y; var distSqr:Number = dx * dx + dy * dy; if (distSqr < minDistSqr) { minDistSqr = distSqr; minVertex = i; } } return cumulativeVertexDistance[minVertex]; } /** * Returns the array index of the first element that compares greater than * the given value. * @param ordered Ordered array of elements. * @param value Value to use for comparison. * @return Array index of the first element that compares greater than * the given value. */ private function upperBound(ordered:Array, value:Number, first:int=0, last:int=-1):int { if (last < 0) { last = ordered.length; } var count:int = last - first; var index:int; while (count > 0) { var step:int = count >> 1; index = first + step; if (value >= ordered[index]) { first = index + 1; count -= step - 1; } else { count = step; } } return first; } /** * Selects up to a given number of photos approximately evenly spaced along * the route. * @param ordered Array of photos, each of which is an object with * a property &apos;closestTime&apos;. * @param number Number of photos to select. */ private function selectEvenlySpacedPhotos(ordered:Array, number:int):Array { var start:Number = cumulativeVertexDistance[0]; var end:Number = cumulativeVertexDistance[cumulativeVertexDistance.length - 2]; var closestTimes:Array = []; for each (var photo:Object in ordered) { closestTimes.push(photo.closestTime); } var selectedPhotos:Array = []; for (var i:int = 0; i < number; ++i) { var idealTime:Number = start + ((end - start) * (i + 0.5) / number); var index:int = upperBound(closestTimes, idealTime); if (index < 1) { index = 0; } else if (index >= ordered.length) { index = ordered.length - 1; } else { var errorToPrev:Number = Math.abs(idealTime - closestTimes[index - 1]); var errorToNext:Number = Math.abs(idealTime - closestTimes[index]); if (errorToPrev < errorToNext) { --index; } } selectedPhotos.push(ordered[index]); } return selectedPhotos; } /** * Handles completion of loading the Panoramio index data. Selects from the * returned photo indices a subset of those that lie along the route and * initiates load of each of these. * @param event Load completion event. */ private function onPanoramioDataLoaded(event:Event):void { var loader:URLLoader = event.target as URLLoader; var decoder:JSONDecoder = new JSONDecoder(loader.data as String); var allPhotos:Array = decoder.getValue().photos; for each (var photo:Object in allPhotos) { var latLng:LatLng = new LatLng(photo.latitude, photo.longitude); photo.closestTime = getTimeOfClosestApproach(fromLatLngToPoint(latLng, 0)); } allPhotos.sortOn("closestTime", Array.NUMERIC); photos = selectEvenlySpacedPhotos(allPhotos, NUM_SHOWN_PHOTOS); for each (photo in photos) { var photoLoader:Loader = new Loader(); // The images aren&apos;t on panoramio.com: we can&apos;t acquire pixel access // using "new LoaderContext(true)". photoLoader.load( new URLRequest(photo.photo_file_url)); photo.loader = photoLoader; // Save the loader info: we use this to find the original element when // the load completes. photo.loaderInfo = photoLoader.contentLoaderInfo; photoLoader.contentLoaderInfo.addEventListener( Event.COMPLETE, onPhotoLoaded); } } /** * Creates a MouseEvent listener function that will navigate to the given * URL in a new window. * @param url URL to which to navigate. */ private function createOnClickUrlOpener(url:String):Function { return function(event:MouseEvent):void { navigateToURL(new URLRequest(url)); }; } /** * Handles completion of loading an individual Panoramio image. * Adds a custom marker that displays the image. Initially this is made * invisible so that it can be faded in as needed. * @param event Load completion event. */ private function onPhotoLoaded(event:Event):void { var loaderInfo:LoaderInfo = event.target as LoaderInfo; // We need to find which photo element this image corresponds to. for each (var photo:Object in photos) { if (loaderInfo == photo.loaderInfo) { var imageMarker:Sprite = createImageMarker(photo.loader, photo.owner_name, photo.owner_url); var options:MarkerOptions = new MarkerOptions({ icon: imageMarker, hasShadow: true, iconAlignment: MarkerOptions.ALIGN_BOTTOM | MarkerOptions.ALIGN_LEFT }); var latLng:LatLng = new LatLng(photo.latitude, photo.longitude); var marker:Marker = new Marker(latLng, options); photo.marker = marker; addOverlay(marker); // A hack: we add the actual image after the overlay has been added, // which creates the shadow, so that the shadow is valid even if we // don&apos;t have security privileges to generate the shadow from the // image. marker.foreground.visible = false; marker.shadow.alpha = 0; var imageHolder:Sprite = new Sprite(); imageHolder.addChild(photo.loader); imageHolder.buttonMode = true; imageHolder.addEventListener( MouseEvent.CLICK, createOnClickUrlOpener(photo.photo_url)); imageMarker.addChild(imageHolder); return; } } trace("An image was loaded which could not be found in the photo array."); } /** * Creates a custom marker showing an image. */ private function createImageMarker(child:DisplayObject, ownerName:String, ownerUrl:String):Sprite { var content:Sprite = new Sprite(); var panoramioIcon:Bitmap = new PanoramioIcon(); var iconHolder:Sprite = new Sprite(); iconHolder.addChild(panoramioIcon); iconHolder.buttonMode = true; iconHolder.addEventListener(MouseEvent.CLICK, onPanoramioIconClick); panoramioIcon.x = BORDER_L; panoramioIcon.y = BORDER_T; content.addChild(iconHolder); // NOTE: we add the image as a child only after we&apos;ve added the marker // to the map. Currently the API requires this if it&apos;s to generate the // shadow for unprivileged content. // Shrink the image, so that it doesn&apos;t obcure too much screen space. // Ideally, we&apos;d subsample, but we don&apos;t have pixel level access. child.scaleX = IMAGE_SCALE; child.scaleY = IMAGE_SCALE; var imageW:Number = child.width; var imageH:Number = child.height; child.x = BORDER_L + 30; child.y = BORDER_T + iconHolder.height + GAP_T; var authorField:TextField = new TextField(); authorField.autoSize = TextFieldAutoSize.LEFT; authorField.defaultTextFormat = new TextFormat("_sans", 12); authorField.text = "author:"; content.addChild(authorField); authorField.x = BORDER_L; authorField.y = BORDER_T + iconHolder.height + GAP_T + imageH + GAP_B; var ownerField:TextField = new TextField(); ownerField.autoSize = TextFieldAutoSize.LEFT; var textFormat:TextFormat = new TextFormat("_sans", 14, 0x0e5f9a); ownerField.defaultTextFormat = textFormat; ownerField.htmlText = "<a href=\"" + ownerUrl + "\" target=\"_blank\">" + ownerName + "</a>"; content.addChild(ownerField); ownerField.x = BORDER_L + authorField.width; ownerField.y = BORDER_T + iconHolder.height + GAP_T + imageH + GAP_B; var totalW:Number = BORDER_L + Math.max(imageW, ownerField.width + authorField.width) + BORDER_R; var totalH:Number = BORDER_T + iconHolder.height + GAP_T + imageH + GAP_B + ownerField.height + BORDER_B; content.graphics.beginFill(0xffffff); content.graphics.drawRoundRect(0, 0, totalW, totalH, 10, 10); content.graphics.endFill(); var marker:Sprite = new Sprite(); marker.addChild(content); content.x = 30; content.y = 0; marker.graphics.lineStyle(); marker.graphics.beginFill(0xff0000); marker.graphics.drawCircle(0, totalH + 30, 3); marker.graphics.endFill(); marker.graphics.lineStyle(2, 0xffffff); marker.graphics.moveTo(30 + 10, totalH - 10); marker.graphics.lineTo(0, totalH + 30); return marker; } /** * Handles click on the Panoramio icon. */ private function onPanoramioIconClick(event:MouseEvent):void { navigateToURL(new URLRequest(PANORAMIO_HOME)); } /** * Handles failure of a Panoramio image load. */ private function onPanoramioDataFailed(event:IOErrorEvent):void { trace("Load of image failed: " + event); } /** * Returns a string containing cgi query parameters. * @param Associative array mapping query parameter key to value. * @return String containing cgi query parameters. */ private static function paramsToString(params:Object):String { var result:String = ""; var separator:String = ""; for (var key:String in params) { result += separator + encodeURIComponent(key) + "=" + encodeURIComponent(params[key]); separator = "&"; } return result; } /** * Called once the lead-in flight is done. Starts the car driving along * the route and starts a timer to begin fade in of the Panoramio * images in 1.5 seconds. */ private function onLeadInDone(event:Event):void { // Set startTimer non-zero so that the car starts to move. startTimer = getTimer(); // Start a timer that will fade in the Panoramio images. var fadeInTimer:Timer = new Timer(1500, 1); fadeInTimer.addEventListener(TimerEvent.TIMER, onFadeInTimer); fadeInTimer.start(); } /** * Handles the fade in timer&apos;s TIMER event. Sets markerAlpha above zero * which causes the frame enter handler to fade in the markers. */ private function onFadeInTimer(event:Event):void { markerAlpha = 0.01; } /** * The end time of the flight. */ private function get endTime():Number { if (!cumulativeStepDuration || cumulativeStepDuration.length == 0) { return startTimer; } return startTimer + cumulativeStepDuration[cumulativeStepDuration.length - 1]; } /** * Creates the cumulative arrays, cumulativeStepDuration and * cumulativeVertexDistance. */ private function createCumulativeArrays():void { cumulativeStepDuration = new Array(route.numSteps + 1); cumulativeVertexDistance = new Array(polyline.getVertexCount() + 1); var polylineTotal:Number = 0; var total:Number = 0; var numVertices:int = polyline.getVertexCount(); for (var stepIndex:int = 0; stepIndex < route.numSteps; ++stepIndex) { cumulativeStepDuration[stepIndex] = total; total += route.getStep(stepIndex).duration; var startVertex:int = stepIndex >= 0 ? route.getStep(stepIndex).polylineIndex : 0; var endVertex:int = stepIndex < (route.numSteps - 1) ? route.getStep(stepIndex + 1).polylineIndex : numVertices; var duration:Number = route.getStep(stepIndex).duration; var stepVertices:int = endVertex - startVertex; var latLng:LatLng = polyline.getVertex(startVertex); for (var vertex:int = startVertex; vertex < endVertex; ++vertex) { cumulativeVertexDistance[vertex] = polylineTotal; if (vertex < numVertices - 1) { var nextLatLng:LatLng = polyline.getVertex(vertex + 1); polylineTotal += nextLatLng.distanceFrom(latLng); } latLng = nextLatLng; } } cumulativeStepDuration[stepIndex] = total; } /** * Opens the info window above the car icon that details the given * step of the driving directions. * @param stepIndex Index of the current step. */ private function openInfoForStep(stepIndex:int):void { // Sets the content of the info window. var content:String; if (stepIndex >= route.numSteps) { content = "<b>" + route.endGeocode.address + "</b>" + "<br /><br />" + route.summaryHtml; } else { content = "<b>" + stepIndex + ".</b> " + route.getStep(stepIndex).descriptionHtml; } marker.openInfoWindow(new InfoWindowOptions({ contentHTML: content })); } /** * Displays the driving directions step appropriate for the given time. * Opens the info window showing the step instructions each time we * progress to a new step. * @param time Time for which to display the step. */ private function displayStepAt(time:Number):void { var stepIndex:int = upperBound(cumulativeStepDuration, time) - 1; var minStepIndex:int = 0; var maxStepIndex:int = route.numSteps - 1; if (stepIndex >= 0 && stepIndex <= maxStepIndex && currentStepIndex != stepIndex) { openInfoForStep(stepIndex); currentStepIndex = stepIndex; } } /** * Returns the LatLng at which the car should be positioned at the given * time. * @param time Time for which LatLng should be found. * @return LatLng. */ private function latLngAt(time:Number):LatLng { var stepIndex:int = upperBound(cumulativeStepDuration, time) - 1; var minStepIndex:int = 0; var maxStepIndex:int = route.numSteps - 1; if (stepIndex < minStepIndex) { return route.startGeocode.point; } else if (stepIndex > maxStepIndex) { return route.endGeocode.point; } var stepStart:Number = cumulativeStepDuration[stepIndex]; var stepEnd:Number = cumulativeStepDuration[stepIndex + 1]; var stepFraction:Number = (time - stepStart) / (stepEnd - stepStart); var startVertex:int = route.getStep(stepIndex).polylineIndex; var endVertex:int = (stepIndex + 1) < route.numSteps ? route.getStep(stepIndex + 1).polylineIndex : polyline.getVertexCount(); var stepVertices:int = endVertex - startVertex; var stepLeng

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • IKVM complex custom type error in remapping to properties!

    - by manishKungwani
    hi, I used the above and wrote this: <class name="umple.pts.domain.coreEntities.Stop"> <property name="StopName" sig="()Ljava.lang.String;"> <getter name="getName" sig="()Ljava.lang.String;" /> <setter name="setName" sig="(Ljava.lang.String;)Z" /> </property> <property name="StopId" sig="()I"> <getter name="getStopId" sig="()I" /> <setter name="setStopId" sig="(I)V" /> </property> </class> <class name="umple.pts.domain.coreEntities.Line"> <property name="LineName" sig="()Ljava.lang.String;"> <getter name="getName" sig="()Ljava.lang.String;" /> <setter name="setName" sig="(Ljava.lang.String;)V" /> </property> <property name="LineId" sig="()I"> <getter name="getLineId" sig="()I" /> <setter name="setLineId" sig="(I)V" /> </property> <property name="FirstEndStop" sig="()umple.pts.domain.coreEntities.Stop;"> <getter name="getFirstEndStop" sig="()umple.pts.domain.coreEntities.Stop;" /> <setter name="setFirstEndStop" sig="(umple.pts.domain.coreEntities.Stop;)Z" / / / I get an error while generating the dll file: D:\PTS\PTS_SVN\Libraries\ikvm-0.44.0.5\binikvmc -remap:map.xml -target:library PTSDomain.jar Note IKVMC0002: output file is "PTSDomain.dll" Error: Invalid property signature '()umple.pts.domain.coreEntities.Stop;' in rem ap file for property umple.pts.domain.coreEntities.Line.FirstEndStop Error: Invalid property getter signature '()umple.pts.domain.coreEntities.Stop;' in remap file for property umple.pts.domain.coreEntities.Line.FirstEndStop Error: Invalid property setter signature '(umple.pts.domain.coreEntities.Stop;)Z ' in remap file for property umple.pts.domain.coreEntities.Line.FirstEndStop Error: Invalid property signature '()umple.pts.domain.coreEntities.Stop;' in rem ap file for property umple.pts.domain.coreEntities.Line.SecondEndStop Error: Invalid property getter signature '()umple.pts.domain.coreEntities.Stop;' in remap file for property umple.pts.domain.coreEntities.Line.SecondEndStop Error: Invalid property setter signature '(umple.pts.domain.coreEntities.Stop;)Z ' in remap file for property umple.pts.domain.coreEntities.Line.SecondEndStop Error: Invalid property signature '()[umple.pts.domain.coreEntities.Stop;' in re map file for property umple.pts.domain.coreEntities.Line.Stops Error: Invalid property getter signature '()[umple.pts.domain.coreEntities.Stop; ' in remap file for property umple.pts.domain.coreEntities.Line.Stops Error: Invalid property setter signature '([umple.pts.domain.coreEntities.Stop;) Z' in remap file for property umple.pts.domain.coreEntities.Line.Stops D:\PTS\PTS_SVN\Libraries\ikvm-0.44.0.5\bin Can i use the custom properties or will i have to do that via some other way??

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  • Custom Rails actions: I have issues every time

    - by normalocity
    Every time I go to add a custom action to a controller, I completely screw it up somehow. I'm trying to add a route "listings/buyer_listings", that will display all of my listings where someone is a buyer (rather than a seller). With the routes.rb file below, when I go to "listings/buyer_listings", I get routed instead to "users" WTF? In the past, I've had to define my routes using "map.", but this seems like a very verbose way to do something that should work with the :collection specification. You can see that I've done this with many routes as specified toward the end of the file, such as "edit_my_profile", etc. If I put the ":collection" part last my browser routes to the "show" action, which is not the correct action, and which also doesn't make sense to me why it would even do this. If I do "rake routes", my routes look correctly mapped. If I go into a Ruby console and have it recognize the url, it maps to the correct action, so what am I missing? ActionController::Routing::Routes.draw do |map| map.resources :locations map.resources :browse_boxes map.resources :tags map.resources :ratings map.resources :listings, :collection => { :buyer_listings => :get }, :has_many => :bids, :has_many => :comments map.resources :users map.resources :invite_requests map.resource :user_session map.resource :account, :controller => "users" map.root :controller => "listings", :action => "index" # optional, this just sets the root route map.login "login", :controller => "user_sessions", :action => "new" map.logout "logout", :controller => "user_sessions", :action => "destroy" map.search "search", :controller => "listings", :action => "search" map.edit_my_profile "edit_my_profile", :controller => "users", :action => "edit_my_profile" map.all_listings "all_listings", :controller => "listings", :action => "all_listings" map.my_listings "my_listings", :controller => "listings", :action => "my_listings" map.posting_guidelines "posting_guidelines", :controller => "listings", :action => "posting_guidelines" map.filter_on "filter_on", :controller => "listings", :action => "filter_on" map.top_25_tags "top_25_tags", :controller => "tagging_search", :action => "top_25_tags" map.connect ':controller/:action/:id' map.connect ':controller/:action/:id.:format' end

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  • How to access Map in JSF

    - by Muneeswaran Balasubramanian
    Hi to all, I have try to access the map in jsf using C:foreach.But i can't access that in jsf by using"#" symbol.But i can access it using "$" symbol.But i need to access to displayed using jsf component h:outputtext.My sample code is h:form binding="#{MapInJsf.initForm}"> <c:forEach items="#{MapInJsf.nameMap}" var="nameMap"> <%--<li>${nameMap.key}</li>--%> I cann access it <%--<h:outputText value="#{nameMap}"/>--%> <h:outputText value="Name2 : #{nameMap.key}"/> <h:outputText value="Last Name1 : #{nameMap.value}"/> </c:forEach> </h:form> what i do wrong and how can i access that?My Ref link is Dynamic value binding of JSF component Please help me.

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  • How to get <select> options either (value or text) using jQuery

    - by Muhammad Sajid
    Hello, i have a code for <select id='list'> <option value='1'>Option A</option> <option value='2'>Option B</option> <option value='3'>Option C</option> </select> and i want that how ever i select any option, it will show in an alert message. i have try <script type='text/javascript'> //var value = $("#list option[value=2]").text(); //var value = $("#list option:selected").text(); //var value = $('#list').val(); var value = $(this).val(); alert(value); </script> but fail.

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  • Select list value undefined in $(document).ready

    - by C. Ross
    I have the following code, which I want to load values on a selection change, and also do the selection load initially (since FF 'saves' the last value of the drop down under certain circumstances). The select part of the function works correctly, but for some reason when calling load2 directly the value of $('#select1').value is undefined, even though when I check the DOM in Firebug right after load select1.value has a value. How can I run the load2 function when select1.value is ready? $(document).ready(function() { //Setup change hook $('#select1').change(function(event) { //Remove the old options right away $('#select2').find('option').remove(); //Load the new options load2(this.value); }); //Do load for current value load2($('#select1').value); });

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  • Google Map V3 Constants as Variables

    - by Beardy
    In the example below I am trying to update the map type depending on the value of the selected option type. Unfortunately it doesn't seem to load the maptype into the google.maps.MapTypeId which is frustrating. I have tried it as a string as well as var gmapsMapType = google.maps.MapTypeId.++maptype; and I feel I am missing something here. HTML <select id="maptype" name="maptype"> <option selected="selected" value="RoadMap">Road Map</option> <option value="Satellite">Satellite</option> <option value="Hybrid">Hybrid</option> <option value="Terrain">Terrain</option> </select> JQUERY var maptype = $('#maptype>option:selected').val().toUpperCase(); var gmapsMapType = google.maps.MapTypeId.+maptype; map.setMapTypeId(gmapsMapType); Help is appreciated.

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