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  • Dual Control / Four Eyes Principle

    - by Ralf
    I have the requirement to implement some kind of Dual Control or Four-Eyes-Principle, meaning that every change of an object done by user A has to be checked by user B. A trivial example would be a publishing system where an author writes an article and another has to proofread it before it is published. I am a little bit surprised that you find nearly nothing about it on the net. No patterns, no libraries (besides cibet), no workflow solutions etc. Is this requirement really so uncommon? Or am I searching for the wrong terms? I am not looking for a specific solution. More for a pattern or best practice approach.

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  • Can't adjust screen brightness on Macbook Pro 10,1 Ubuntu 13.10

    - by ben101
    I recently installed Ubuntu on my retina Macbook Pro (following this great guide: http://cberner.com/2013/03/01/installing-ubuntu-13-04-on-macbook-pro-retina/) Everything works fine so far however the screen brightness / backlight cannot be adjusted neither by using the assigned key nor by any other means. I know, I'm not the first to address this problem, but all the suggested solutions I found so far did not work for me. I unsuccessfully tried the following: Including Option "RegistryDwords" "EnableBrightnessControl=1" in the Devices-Section of /etc/X11/xorg.conf the application xbacklight I also haven't found any file such as mbp_backlight or apple_backlight on my system which probably would be a starting point I'm using the Nvidia-driver. (BTW: With the nouveau-driver, the keys to adjust the brightness work. However, with the nouveau driver Ubuntu does not resume from suspend mode) Any suggestions what I can do? Thanks!

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  • SQLAuthority News – Download Microsoft SQL Server 2012 RTM Now

    - by pinaldave
    SQL Server 2012 enables a cloud-ready information platform that will help organizations unlock breakthrough insights across the organization as well as quickly build solutions and extend data across on-premises and public cloud backed by capabilities for mission critical confidence: Deliver required uptime and data protection with AlwaysOn Gain breakthrough & predictable performance with ColumnStore Index Help enable security and compliance with new User-defined Roles and Default Schema for Groups Enable rapid data discovery for deeper insights across the organization with ColumnStore Index Ensure more credible, consistent data with SSIS improvements, a Master Data Services add-in for Excel, and new Data Quality Services Optimize IT and developer productivity across server and cloud with Data-tier Application Component (DAC) parity with SQL Azure and SQL Server Data Tools for a unified dev experience across database, BI, and cloud functions Download SQL Server 2012 RTM Download Microsoft SQL Server 2012 Feature Pack Download SQL Server Data Tools Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQLServer, T SQL, Technology

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  • Derek Brink shares "Worst Practices in IT Security"

    - by Darin Pendergraft
    Derek Brink is Vice President and Research Fellow in IT Security for the Aberdeen Group.  He has established himself as an IT Security Expert having a long and impressive career with companies and organizations ranging from RSA, Sun, HP, the PKI Forum and the Central Intelligence Agency.  So shouldn't he be talking about "Best Practices in IT Security?" In his latest blog he talks about the thought processes that drive the wrong behavior, and very cleverly shows how that incorrect thinking exposes weaknesses in our IT environments. Check out his latest blog post titled: "The Screwtape CISO: Memo #1 (silos, stovepipes and point solutions)"

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  • Top Oracle Validated Integration Partner Headlines - 28 Oct

    - by Roxana Babiciu
    Five9’s Cloud Contact Center Software Achieves Oracle Validated Integration with Oracle Service Cloud. Read more. eSkill Corporation Achieves Oracle Validated Integration with Oracle Taleo Business Edition Cloud Service. Read more. BEAM Compare Achieves Oracle Validated Integration with Oracle’s PeopleSoft 9.2. Read more. Enterprise Imaging Platform from Canon Information and Imaging Solutions, Inc. Achieves Oracle Validated Integration with Oracle's JD Edwards EnterpriseOne. Read more.

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  • When Less is More

    - by aditya.agarkar
    How do you reconcile the fact that while the overall warehouse volume is down you still need more workers in the warehouse to ship all the orders? A WMS customer recently pointed out this seemingly perplexing fact in a customer conference. So what is going on? Didn't we tell you before that for a warehouse the customer is really the "king"? In this case customers are merely responding to a low overall low demand and uncertainty. They do not want to hold down inventory and one of the ways to do that is by decreasing the order size and ordering more frequently. Overall impact to the warehouse? Two words: "More work!!" This is not all. Smaller order sizes also mean challenges from a transportation perspective including a rise in costlier parcel or LTL shipments instead of cheaper TL shipments. Here is a hypothetical scenario where a customer reduces the order size by 10% and increases the order frequency by 10%. As you can see in the following table, the overall volume declines by 1% but the warehouse has to ship roughly 10% more lines. Order Frequency (Line Count)Order Size (Units)Total VolumeChange (%)10010010,000 -110909,900-1% If you want to see how "Less is More" in graphical terms, this is how it appears: Even though the volume is down, there is going to be more work in the warehouse in terms of number of lines shipped. The operators need to pick more discrete orders, pack them into more shipping containers and ship more deliveries. What do you do differently if you are facing this situation?In this case here are some obvious steps to take:Uno: Change your pick methods. If you are used to doing order picks, it needs to go out the door. You need to evaluate batch picking and grouping techniques. Go for cluster picking, go for zone picking, pick and pass...anything that improves your picker productivity. More than anything, cluster picking works like a charm and above all, its simple and very effective. Dos: Are you minimize "touch" points in your pick process? Consider doing one step pick, pack and confirm i.e. pick and pack stuff directly into shipping cartons. Done correctly the container will not require any more "touch" points all the way to the trailer loading. Use cartonization!Tres: Are the being picked from an optimized pick face? Are the items slotted correctly? This needs to be looked into. Consider automated "pull" or "push" replenishment into your pick face and also make sure that high demand items are occupying the golden zones.  Cuatro: Are you tracking labor productivity? If not there needs to be a concerted push for having labor standards in place. Hope you found these ideas useful.

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  • Why should I consider using the Source Engine?

    - by dukeofgaming
    I've always been a Valve fan, but now that I have the opportuninty to choose a game engine for a project I'm not sure I want to choose the Source Engine after watching this wikipedia entry. My options essentially boiled down to an open source stack (Horde3D + Zoidcom + Spark + SFML + CEGUI, and well, not OSS but PhysX too), UDK and the Source Engine. My question is (because I really have no experience with it) what would be the technical reasons (not license or other) for any developer to choose the Source Engine over any other open source or commercial option ?, is the Source Engine really worth it as a game development tool or has it time already passed and it is obsolete against other solutions?. Thanks Edit: Precised my question a little more , I'm looking for technical reasons to choose the Source Engine.

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  • DIY Tablet Stands Prop Up Your Tablet On-The-Cheap

    - by Jason Fitzpatrick
    You shelled out a pile of money for your tablet computer already; skip the expensive stands and prop things up with a DIY model. Unpluggd shares a roundup of 5 DIY stands. The best part about the roundup is that three out of the five require no more DIY action than simply buying the product and using it in an unconventional way. Hit up the link below to check out their tablet-stand solutions. Have a clever solution of your own to share? Let’s hear about it in the comments. The Best of the DIY Tablet Stands [Unpluggd] Use Amazon’s Barcode Scanner to Easily Buy Anything from Your Phone How To Migrate Windows 7 to a Solid State Drive Follow How-To Geek on Google+

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  • Ways to use your skills as a developer to give back to the community/charities.

    - by Ryan Hayes
    Recently I came upon a community event called GiveCamp. GiveCamp is a weekend-long event where technology professionals from designers, developers and database administrators to marketers and web strategists donate their time to provide solutions for non-profit organizations. Since its inception in 2007, the GiveCamp program has provided benefits to over 150 charities, with a value of developer and designer time exceeding $1,000,000 in services! Coming from a very rural part of the country where there is a huge opportunity for charity events like this, it got me wondering. Are there other large movements like GiveCamp that are out there? GiveCamp is sponsored by Microsoft, so of course most are run through .NET user groups. Are there other flavors of it? Different types? Java/Python/other open source charity movements? If not, how do you give back?

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  • Oracle Unbreakable Enterprise Kernel and Emulex HBA Eliminate Silent Data Corruption

    - by sergio.leunissen
    Yesterday, Emulex announced that it has added support for T10 Protection Information (T10-PI), formerly called T10-DIF, to a number of its HBAs. When used with Oracle's Unbreakable Enterprise Kernel, this will prevent silent data corruption and help ensure the integrity and regulatory compliance of user data as it is transferred from the application to the SAN From the press release: Traditionally, protecting the integrity of customers' data has been done with multiple discrete solutions, including Error Correcting Code (ECC) and Cyclic Redundancy Check (CRC), but there have been coverage gaps across the I/O path from the operating system to the storage. The implementation of the T10-PI standard via Emulex's BlockGuard feature, in conjunction with other industry player's implementations, ensures that data is validated as it moves through the data path, from the application, to the HBA, to storage, enabling seamless end-to-end integrity. Read the white paper and don't miss the live webcast on eliminating silent data corruption on December 16th!

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  • choosing Database and Its Design for Rails

    - by Gaurav Shah
    I am having a difficulty in deciding the database & its structure. Let us say the problem is like this. For my product I have various customers( each is an educational institute) Each customer have their own sub-clients ( Institution have students) Each student record will have some basic information like "name" & "Number" . There are also additional information that a customer(institution) might want to ask sub-client(student) like "email" or "semester" I have come up with two solutions : 1. Mysql _insititution__ id-|- Description| __Student__ id-|-instituition_id-|-Name-|-Number| __student_additional_details__ student_id -|- field_name -|- Value Student_additional_details will have multiple records for each student depending upon number of questions asked from institution. 2.MongoDb _insititution___ id-|- Description| _Student__ id-|-instituition_id-|-Name-|-Number|-otherfield1 -|- otherfield2 with mongo the structure itself can be dynamic so student table seems really good in mongo . But the problem comes when I have to relate student with institution . So which one is a better design ? Or some other idea ?

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  • Oracle-AmberPoint Webcast: Learn How Your Business Can Profit from the Combination

    - by jyothi.swaroop
    With the recent acquisition of AmberPoint, Oracle now offers an enhanced end-to-end SOA solution that features runtime governance, business transaction management, and cross-platform management capabilities. Put that solution to work and your business can achieve lower costs of implementation and higher profit. Join Ed Horst, Vice President, Oracle (former CMO of AmberPoint), and Ashish Mohindroo, Senior Director, Product Marketing, Oracle, as they discuss in this live Webcast the customer advantages of the Oracle and AmberPoint combination. Learn how our SOA solutions with AmberPoint capabilities can help you: Achieve more agility and visibility into your business processes Increase control and performance of critical applications Improve performance and reduce IT costs to benefit your bottom line Register for the Live Webcast Event Date: Thursday, May 20, 2010 Time: 10 a.m. PT/1 p.m. ET

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  • Oracle Consulting North America is now live on PeopleSoft Services Procurement and PeopleSoft Resource Management

    - by Howard Shaw
    Last month, Oracle's own internal consulting group (OCS North America) went live on PeopleSoft Services Procurement and PeopleSoft Resource Management to manage all aspects of identifying, recruiting, and deploying billable subcontractors on North America Applications customer consulting projects. The primary goals were to enhance the subcontractor staffing process, improve operational and informational processes, and improve collaboration between the Oracle NA Consulting Subcontractor Program and subcontractor suppliers. Over 200 registered external suppliers access the tool, review open needs and competitively bid their resources to work on NA Applications projects. This implementation highlights the usage of Oracle’s own solutions to streamline and enhance business operations, as the PeopleSoft 9.1 applications (Services Procurement and Resource Management) were deployed using Sun hardware, Oracle Enterprise Linux, and Oracle Virtual Machines.For more information, please navigate to the following web pages: PeopleSoft Services Procurement PeopleSoft Resource Management

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  • Oracle Fusion Middleware Innovation Award Winners 2012: ADF & Fusion Development

    - by Dana Singleterry
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Fusion Middleware Innovation Awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The awards were presented during Oracle OpenWorld 2012 and following winners are for the category of ADF & Fusion Development. Micros – an OPN Platinum partner – has been working closely with Oracle product management teams in applying industry best practices in the development of their solutions. Their current application suite for the hospitality industry was built on Oracle Forms and the Oracle database running on MS Windows. The next generation of this suite is being developed and released in modules that are now based on Oracle FMW (including ADF) 11g technologies and Oracle Database 11g all running on Oracle Linux. The primary driver was that of modernization and hence the reason Oracle ADF was selected to provide a rich UI for business processes that could be served up through traditional methods or through mobile devices globally. SOA Suite & ADF allowed for loosely-coupled services that could evolve with the needs of the business. Micros's application innovations includes the use of business application portlets that have been published from ADF Faces Task Flows generated using WebCenter portlet libraries  & Oracle Metadata Services (MDS) with multi-layered customizations using Oracle WebCenter Composer. PCS (Marfin Egnatia Bank of Greece) – PCS Wealth Management is a WM Software Solution, which captures and automates the WM business processes allowing Service Providers to allocate enough time and effort into Customer Service and Investment Strategies, under Advisory or Execution-Only Services. The Product is built upon the latest Web Technologies and ensures Best Practices covering all functional expectations, meeting local regulatory requirements and discovering successful opportunities for the WM Customers' Portfolios. The new unified Wealth Management system offers an unparalleled User Interface taking full advantage of the user friendly ADF Faces Components to a great extent, all serving Private Banking purposes. The application offers a true Account Officer Cockpit with shallow navigation, one-click access to informed decisions and a perfect customer service. ADF Grids and Pivots, the Data Visualization Components, as well as the Calendar and Map Components are cleverly used to help the user eliminate the usage of Excel, Outlook and other systems. PCS's application is unique in the way it leverages the ADF Faces data visualization components to create a truly attractive and insightful dashboard for their application. PCS Wealth Management Demo Qualcomm – Qualcomm, a $17B per year company, designs and sells semiconductor products for wireless telecommunications, mobile and computing markets. In addition, Qualcomm companies provide various hardware and software products to facilitate the design, development and deployment of phones and the applications that run on them. Qualcomm’s challenge has been to not only develop and deploy new business system functions to keep pace with customer demand, but also to provide a customer collaboration capability that is sufficiently robust, easy to use, and flexible to meet emerging and future needs. Qualcomm has taken successful steps in building and deploying the customer engagement platform Ieveraging various Oracle technologies including Fusion Middleware (ADF, SOA, OBIEE) and their proven ERP foundation of EBS and 11g databases. The new platform delivers a more unified and “seamless” business solution with a consistent, modern “look and feel” all based on standard business processes which facilitate efficient collaboration with Qualcomm and its customers. The look and feel leverages ADF in innovative ways and includes hover over navigation, custom pagination components, and skinning. Qualcomm has exposed a services layer that provides significant functionality including order-to-ship, quote-to-order, customer on-boarding and contract validation. Qualcomm's creative designs leverage Oracle's SOA Suite to integrate with Oracle EBS and desperate applications to provide a rich user interface through the use use of Oracle ADF Faces Rich Client Components providing a self-service solution to their customers.

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  • Is Python Interpreted or Compiled?

    - by crodjer
    This is just a wondering I had while reading about interpreted and compiled languages. Ruby is no doubt an interpreted language, since source code is compiled by an interpreter at the point of execution. On the contrary C is a compiled language, as one have to compile the source code first according to the machine and then execute. This results is much faster execution. Now coming to Python: A python code (somefile.py) when imported creates a file (somefile.pyc) in the same directory. Let us say the import is done in a python shell or django module. After the import I change the code a bit and execute the imported functions again to find that it is still running the old code. This suggests that *.pyc files are compiled python files similar to executable created after compilation of a C file, though I can't execute *.pyc file directly. When the python file (somefile.py) is executed directly ( ./somefile.py or python somefile.py ) no .pyc file is created and the code is executed as is indicating interpreted behavior. These suggest that a python code is compiled every time it is imported in a new process to crate a .pyc while it is interpreted when directly executed. So which type of language should I consider it as? Interpreted or Compiled? And how does its efficiency compare to interpreted and compiled languages? According to wiki's Interpreted Languages page it is listed as a language compiled to Virtual Machine Code, what is meant by that? Update Looking at the answers it seems that there cannot be a perfect answer to my questions. Languages are not only interpreted or only compiled, but there is a spectrum of possibilities between interpreting and compiling. From the answers by aufather, mipadi, Lenny222, ykombinator, comments and wiki I found out that in python's major implementations it is compiled to bytecode, which is a highly compressed and optimized representation and is machine code for a virtual machine, which is implemented not in hardware, but in the bytecode interpreter. Also the the languages are not interpreted or compiled, but rather language implementations either interpret or compile code. I also found out about Just in time compilation As far as execution speed is concerned the various benchmarks cannot be perfect and depend on context and the task which is being performed. Please tell if I am wrong in my interpretations.

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  • I Start!

    - by andyleonard
    I originally titled this post "I Quit!" but decided that doesn't set the proper tone and definitely does not match my feelings about the upcoming transitions in my life. "I Start!" is much more appropriate! Introduction I've tendered my resignation from the position of Manager, ETL Team, Data Management Group, Molina Medicaid Solutions effective Friday 14 Jan 2011. "There I Was..." In 2008 my consultant billable-days - the metric I use to determine how business is going - dropped from 20 / month...(read more)

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  • Cumulative Feature Overview Tool

    - by Matthew Haavisto
    The popular Cumulative Feature Overview Tool now has a new column that indicates if functionality was introduced in a bundle or maintenance pack (see example).   The CFO tool helps you plan your upgrades by providing concise descriptions of new and enhanced solutions and functionality that have become available between your starting and target releases. You simply identify the products you own, your existing release, and your target implementation release. With a single click, the tool quickly produces a customized set of high-level, concise descriptions of features developed between your starting and target releases. The CFO is available for PeopleTools as well as PeopleSoft applications.

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  • Byobu Split Screens attaching to same session

    - by Capt.Nemo
    On a brand new install of Precise, after installing byobu, I'm facing the following behaviour: ie. all internal splits on byobu (using Ctrl+F2) will just attach to the same screen session. What I type on the left is reflected on the right. The solutions on this question while on the same problem do not help me out. I've tried the following: byobu-disable both inside and outside the byobu session byobu new-session byobu shell just runs a new simple screen session as far as I can figure it out. This does not include terminal splits, so it does not help me. byobu -S screen-name lets me create two separate byobu sessions, but split screens lead to duplicates in both.

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  • Site Studio Mobile Example - WCM Reuse

    - by john.brunswick
    Mobile internet usage is growing by leaps and bounds and it is theorized that in the not-to-distant future it will eclipse traditional access via desktop browsers. Mary Meeker, a managing director at Morgan Stanley and head of their global technology research team, recently predicted that mobile usage will eclipse desktop usage within the next 5 years in an Events@Google series presentation. In order for organizations to reach their prospects, customers and business partners, they will need to make their content readily available on mobile devices. A few years ago it was fairly challenging to provide a special, separate, site to cater to mobile users using technologies like WML (Wireless Markup Language). Modern mobile browsers have rendered the need for this as irrelevant and now the focus has moved toward providing a browsing experience that works well on small screen sizes and is highly performant. What does all of this mean for Oracle UCM? Taking site content from an existing Site Studio site and targeting it for consumption for mobile devices is a very straightforward process that is aided by a number of native capabilities in the product. The example highlighted in this post takes advantage of dynamic conversion capabilities in Oracle UCM to enable site content to be created and updated via MS Office documents. These documents are then converted to a simple, clean HTML format for consumption in the desktop and mobile browsing experiences. To help better understand how this is possible the example below shows a fictional .COM and its mobile site counterpart that both leverage the same underlying content. The scenario is not complete or production ready, but highlights that a mobile experience may be best delivered by omitting portions of a site that would be present within the version served to desktop clients. If you have browsed CNet (news.com) on a mobile device it becomes quickly apparent that they are serving an optimized version for your mobile device. An iPhone style version can be accessed at http://iphone.cnet.com/. In order to do that they leveraged some work done for the iPhone iUi project developed by Joe Hewitt that provides mobile browsers an experience that is similar to what users may find in a native iPhone application. For our example parts of this framework are used (the CSS) and this approach provides a page that will degrade nicely over a wide range of mobile browsers, since it is comprised of lightweight HTML markup and CSS. The iPhone iUi framework also provides some nice JavaScript to enable animated transitions between pages, but for the widest range of mobile browser compatibility we will only incorporate the CSS and HTML DIV / UL based page markup in our example.

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  • Unity 3D hangs after power blackout

    - by Yusuf
    Unity 3D was working just fine till we had a blackout in the area (I have not yet bought a UPS :(). I tried the solutions here, but it does not help. I tried issuing a unity --reset and it gives me this output: http://pastebin.com/UW83w5cG What seems to be important (to me) from that log is this part: (compiz:6510): GConf-CRITICAL **: gconf_client_add_dir: assertion `gconf_valid_key (dirname, NULL)' failed ERROR 2012-05-29 21:50:41 unity.launcher.trashlaunchericon TrashLauncherIcon.cpp:62 Could not create file monitor for trash uri: Operation not supported For the time being, I can use Unity-2D, but I would like the 3D to work as well. Can you please help? Edit: Output when issuing $ unity --replace: http://pastebin.com/sBCPbyrT (compiz:2811): GConf-CRITICAL **: gconf_client_add_dir: assertion `gconf_valid_key (dirname, NULL)' failed ERROR 2012-06-01 20:21:24 unity.launcher.trashlaunchericon TrashLauncherIcon.cpp:62 Could not create file monitor for trash uri: Operation not supported Initializing unityshell options...done WARN 2012-06-01 20:21:25 unity.screeneffectframebufferobject ScreenEffectFramebufferObject.cpp:167 unsupported internal format Segmentation fault (core dumped)

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  • Oracle va proposer ses serveurs Sparc avec Oracle Enterprise Linux et plus simplement avec Solaris pour concurrencer encore plus IBM

    Oracle va proposer ses serveurs Sparc avec Oracle Enterprise Linux Et plus simplement avec Solaris, pour concurrencer encore plus IBM Oracle va porter sa distribution dans les prochaines versions de son processeur Sparc. Jusqu'ici, Solaris était l'OS de prédilection pour les serveurs SPARC. Ceci pourrait changer. Oracle a en effet décidé de mettre en avant sa distribution Linux : Oracle Enterprise Linux « Nous pensons que le Sparc va devenir clairement la meilleure technologie pour faire tourner des solutions Oracle », a déclaré Larry Ellison, le PDG d'Oracle lors du lancement des nouveaux systèmes SPARC. « Nous serions idiots de ne pas y porter Oracle Enterprise...

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  • Gestire la relazione con il fornitore: strategie, processi, strumenti

    - by antonella.buonagurio(at)oracle.com
    Si é svolto il 3 Marzo un interessante incontro sul tema delle relazioni fra fornitori ed ufficio acquisti. Cesare Businelli , Direttore Generale Italia dell' European Institute of Purchasing Management ha illustrato, in un tempo purtoppo inferiore al necessario, come gestire le relazioni e la collaborazione con i fornitori strategici per creare valore, portando numerosi esempi di successo e stimolando l'uditorio, composto dai responsabili acquisti di piu di 20 aziende. A seguire Lino Campofiorito - Procurement Solutions Sales Consultant di Oracle ha illustrato alcune delle soluzioni informatiche a supporto. Qui potrete trovare le slides. Al termine dell'incontro molte domande per i relatori a conferma dell'interesse del tema.  Oracle Procurement Channel View more presentations from antobng82.

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  • iPad and User Assistance

    - by ultan o'broin
    What possibilities does the iPad over for user assistance in the enterprise space? We will research the possibilities but I can see a number of possibilities already for remote workers who need access to trouble-shooting information on-site, implementers who need reference information and diagrams, business analysts or technical users accessing reports and dashboards for metrics or issues, functional users who need org charts and other data visualizations, and so on. It could also open up more possibilities for collaborative problem solving. User assistance content can take advantage of the device's superb display, graphics capability, connectivity, and long battery life. The possibility of opening up more innovative user assistance solutions (such as comics) is an exciting one for everyone in the UX space. Aligned to this possibility we need to research how users would use the device as they work.

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  • Customer Experience Online Forum

    - by Christie Flanagan
    Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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  • 2011 PASS Board Applicants: Rob Farley

    - by andyleonard
    Introduction I am interviewing 2011 PASS Board Nominee Applicants. As listed on the PASS Board Elections site the applicants are: Rob Farley Geoff Hiten Adam Jorgensen Denise McInerney Sri Sridharan Kendal Van Dyke I'm asking everyone the same questions and blogging the responses in the order received. Rob Farley is first up: Interview With Rob Farley 1. What's your day job? I run LobsterPot Solutions out of Adelaide, Australia. We're a SQL & BI consultancy, and were the first Microsoft Partner...(read more)

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