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  • HTML5-Canvas: worth using ImpactJS or other framework?

    - by John
    I've been making an HTML5 game without any type of external framework. I haven't found a reason to use one so far. However, there is one thing I'm wondering about. On my Galaxy Nexus, I get about ~40fps. While that would usually be a decent framerate, my game is a rather fast paced game with a gamepad. Because of this, it feels very unsatisfying to play when not capped at 60fps. Are there frameworks out there that can improve performance without toning down on graphics? Or is there something I could do myself without necessarily having to use a framework? I've looked over the basic things such as sticking to integer coordinates, but I didn't see an increase in performance whatsoever? I did some testing with jsperf and results were virtually identical. Does this depend more on the browser?

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  • Is it possible to make/translate a 3d engine to ruby on rails?

    - by user20529
    I am looking to make a 3D FPS that runs inside web browsers. I looked into using WebGL, but it didn't seem far enough along into development. I decided on using RoR because Ruby was a language I knew. I realize this may seem like a ridiculous question, but is there any way I can port/rewrite/whatever a game engine(Say for instance IrrLicht) to run inside Rails? Or for that matter, any other language on the web.

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  • Extremely Hybrid Game requirements

    - by tugrul büyükisik
    What system specifications would a game need if it was: Total players per planet: ~20000 Total players per team:~1M Total players per map(small volume of space or small surface over a planet): ~2000 Total players: ~10M(world has more players than this amount i think) Two of the players are commanders of opposite quadrants(from HUD of a strategy game). Lots of players use space-crafts as a captain(like 3d fps and rts). Many many players control consoles in those space-crafts as under command of captains.(fps ) Some players are still in stone-age trying to reinvent wheel in some planet. Players design and construct any vehicles they have. With good physics engine Has puzzles inside. Everyone get experience by doing stuff(RPG). Commerce, income or totally different resource-based group(like starcraft) Player classes(primitive: cunning and strong, wrapped: healthy, wealthy) Arcade top-down style firing with ships when people get bored very low chance of miraculous things.(mediclorians, wormholes, bugs) Different game-modes: persistent(living world), resetted periodically(a new chance for noobs), instant(pre-built space + hack&slash) I suspect this would need 128GB ram and 2048 cores.

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  • Adjusting server-side tickrate dynamically

    - by Stuart Blackler
    I know nothing of game development/this site, so I apologise if this is completely foobar. Today I experimented with building a small game loop for a network game (think MW3, CSGO etc). I was wondering why they do not build in automatic rate adjustment based on server performance? Would it affect the client that much if the client knew this frame is based on this tickrate? Has anyone attempted this before? Here is what my noobish C++ brain came up with earlier. It will improve the tickrate if it has been stable for x ticks. If it "lags", the tickrate will be reduced down by y amount: // GameEngine.cpp : Defines the entry point for the console application. // #ifdef WIN32 #include <Windows.h> #else #include <sys/time.h> #include <ctime> #endif #include<iostream> #include <dos.h> #include "stdafx.h" using namespace std; UINT64 GetTimeInMs() { #ifdef WIN32 /* Windows */ FILETIME ft; LARGE_INTEGER li; /* Get the amount of 100 nano seconds intervals elapsed since January 1, 1601 (UTC) and copy it * to a LARGE_INTEGER structure. */ GetSystemTimeAsFileTime(&ft); li.LowPart = ft.dwLowDateTime; li.HighPart = ft.dwHighDateTime; UINT64 ret = li.QuadPart; ret -= 116444736000000000LL; /* Convert from file time to UNIX epoch time. */ ret /= 10000; /* From 100 nano seconds (10^-7) to 1 millisecond (10^-3) intervals */ return ret; #else /* Linux */ struct timeval tv; gettimeofday(&tv, NULL); uint64 ret = tv.tv_usec; /* Convert from micro seconds (10^-6) to milliseconds (10^-3) */ ret /= 1000; /* Adds the seconds (10^0) after converting them to milliseconds (10^-3) */ ret += (tv.tv_sec * 1000); return ret; #endif } int _tmain(int argc, _TCHAR* argv[]) { int sv_tickrate_max = 1000; // The maximum amount of ticks per second int sv_tickrate_min = 100; // The minimum amount of ticks per second int sv_tickrate_adjust = 10; // How much to de/increment the tickrate by int sv_tickrate_stable_before_increment = 1000; // How many stable ticks before we increase the tickrate again int sys_tickrate_current = sv_tickrate_max; // Always start at the highest possible tickrate for the best performance int counter_stable_ticks = 0; // How many ticks we have not lagged for UINT64 __startTime = GetTimeInMs(); int ticks = 100000; while(ticks > 0) { int maxTimeInMs = 1000 / sys_tickrate_current; UINT64 _startTime = GetTimeInMs(); // Long code here... cout << "."; UINT64 _timeTaken = GetTimeInMs() - _startTime; if(_timeTaken < maxTimeInMs) { Sleep(maxTimeInMs - _timeTaken); counter_stable_ticks++; if(counter_stable_ticks >= sv_tickrate_stable_before_increment) { // reset the stable # ticks counter counter_stable_ticks = 0; // make sure that we don't go over the maximum tickrate if(sys_tickrate_current + sv_tickrate_adjust <= sv_tickrate_max) { sys_tickrate_current += sv_tickrate_adjust; // let me know in console #DEBUG cout << endl << "Improving tickrate. New tickrate: " << sys_tickrate_current << endl; } } } else if(_timeTaken > maxTimeInMs) { cout << endl; if((sys_tickrate_current - sv_tickrate_adjust) > sv_tickrate_min) { sys_tickrate_current -= sv_tickrate_adjust; } else { if(sys_tickrate_current == sv_tickrate_min) { cout << "Please reduce sv_tickrate_min..." << endl; } else{ sys_tickrate_current = sv_tickrate_min; } } // let me know in console #DEBUG cout << "The server has lag. Reduced tickrate to: " << sys_tickrate_current << endl; } ticks--; } UINT64 __timeTaken = GetTimeInMs() - __startTime; cout << endl << endl << "Total time in ms: " << __timeTaken; cout << endl << "Ending tickrate: " << sys_tickrate_current; char test; cin >> test; return 0; }

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  • How can I customize an FPS game?

    - by monoceres
    I want to create a customized (modded) fps game where I can change the look and feel of the game to match my intended theme. Some of the things I would like to do: Create a custom map (terrain). Add custom sound effects Change AI (For example, running away instead of actively looking for combat). Change menus and add some storyboard. Script events in game (like a countdown until game over) Change the models of the NPC's. What options do I have? Is there any platform/game/engine/whatever that allows one to do the things above in a reasonable way? I work as a programmer so I'm not afraid of coding some part of the project, but to save time it would be nice to work in some high-level way (like scripting or configuration files).

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  • How to implement "bullet time" in a multiplayer game?

    - by Tom
    I have never seen such a feature before, but it should provide an interesting gameplay opportunity. So yes, in a multiplayer/real-time environment (imagine FPS), how could I implement a slow motion/bullet time effect? Something like an illusion for the player that's currently slo-mo'ed. So everybody sees him "real-time", but he sees everything slowed down. Update A sidenote: keep in mind that a FPS game has to be balanced in order for it to be fun. So yes, this bullet time feature has to be solid, giving a small advantage to the "player", while not taking away from other players. Plus, there is a possibility that two players could activate their bullet time at the same time. Furthermore: I'm going to implement this in the future no matter what it takes. And, the idea is to build a whole new game engine for all this. If that gives new options, I'm more then interested in hearing the ideas. Meanwhile, here with my team we're thinking about this too, when our theory will be crafted, I'm going to share it here. Is this even possible? So, the question on "is this even possible" has been answered, now it's time to find the best solution. I'm keeping the "answer" until something exceptionally good comes up, like a prototype theory with something close to working pseudo code.

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  • How game characters are made?

    - by Ahmed
    I'm new here. I would like to know how game characters are made that are movable? What kind of software and engines are used for these characters? I will be working with my friends on our final year project. Our game will be FPS and I have to draw some animations for FPS view and other enemy character that can be programmed easily to make a good game. Sorry if my questions seems dumb, but if you need more explanation i'm always here to discuss Thanks in advance

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  • Client-side prediction for FPS

    - by newprogrammer
    People that understand client-side prediction and client-side interpolation, I have a question: When I play the game Team Fortress 2, and type cl_predict 1 into the developer's console, it enables client-side prediction. The also says "6 predictable entities reinitialized". It says this regardless of how many players are on the server, which makes sense, because other players are not predictable entities. I thought client-side prediction was only for the movement of the player. Are there other entities that the client can provide prediction for?

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  • Validation and Error Generation when using the Data Mapper Pattern

    - by AndyPerlitch
    I am working on saving state of an object to a database using the data mapper pattern, but I am looking for suggestions/guidance on the validation and error message generation step (step 4 below). Here are the general steps as I see them for doing this: (1) The data mapper is used to get current info (assoc array) about the object in db: +=====================================================+ | person_id | name | favorite_color | age | +=====================================================+ | 1 | Andy | Green | 24 | +-----------------------------------------------------+ mapper returns associative array, eg. Person_Mapper::getPersonById($id) : $person_row = array( 'person_id' => 1, 'name' => 'Andy', 'favorite_color' => 'Green', 'age' => '24', ); (2) the Person object constructor takes this array as an argument, populating its fields. class Person { protected $person_id; protected $name; protected $favorite_color; protected $age; function __construct(array $person_row) { $this->person_id = $person_row['person_id']; $this->name = $person_row['name']; $this->favorite_color = $person_row['favorite_color']; $this->age = $person_row['age']; } // getters and setters... public function toArray() { return array( 'person_id' => $this->person_id, 'name' => $this->name, 'favorite_color' => $this->favorite_color, 'age' => $this->age, ); } } (3a) (GET request) Inputs of an HTML form that is used to change info about the person is populated using Person::getters <form> <input type="text" name="name" value="<?=$person->getName()?>" /> <input type="text" name="favorite_color" value="<?=$person->getFavColor()?>" /> <input type="text" name="age" value="<?=$person->getAge()?>" /> </form> (3b) (POST request) Person object is altered with the POST data using Person::setters $person->setName($_POST['name']); $person->setFavColor($_POST['favorite_color']); $person->setAge($_POST['age']); *(4) Validation and error message generation on a per-field basis - Should this take place in the person object or the person mapper object? - Should data be validated BEFORE being placed into fields of the person object? (5) Data mapper saves the person object (updates row in the database): $person_mapper->savePerson($person); // the savePerson method uses $person->toArray() // to get data in a more digestible format for the // db gateway used by person_mapper Any guidance, suggestions, criticism, or name-calling would be greatly appreciated.

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  • Technical non-terminating condition in a loop

    - by Snarfblam
    Most of us know that a loop should not have a non-terminating condition. For example, this C# loop has a non-terminating condition: any even value of i. This is an obvious logic error. void CountByTwosStartingAt(byte i) { // If i is even, it never exceeds 254 for(; i < 255; i += 2) { Console.WriteLine(i); } } Sometimes there are edge cases that are extremely unlikeley, but technically constitute non-exiting conditions (stack overflows and out-of-memory errors aside). Suppose you have a function that counts the number of sequential zeros in a stream: int CountZeros(Stream s) { int total = 0; while(s.ReadByte() == 0) total++; return total; } Now, suppose you feed it this thing: class InfiniteEmptyStream:Stream { // ... Other members ... public override int Read(byte[] buffer, int offset, int count) { Array.Clear(buffer, offset, count); // Output zeros return count; // Never returns -1 (end of stream) } } Or more realistically, maybe a stream that returns data from external hardware, which in certain cases might return lots of zeros (such as a game controller sitting on your desk). Either way we have an infinite loop. This particular non-terminating condition stands out, but sometimes they don't. A completely real-world example as in an app I'm writing. An endless stream of zeros will be deserialized into infinite "empty" objects (until the collection class or GC throws an exception because I've exceeded two billion items). But this would be a completely unexpected circumstance (considering my data source). How important is it to have absolutely no non-terminating conditions? How much does this affect "robustness?" Does it matter if they are only "theoretically" non-terminating (is it okay if an exception represents an implicit terminating condition)? Does it matter whether the app is commercial? If it is publicly distributed? Does it matter if the problematic code is in no way accessible through a public interface/API? Edit: One of the primary concerns I have is unforseen logic errors that can create the non-terminating condition. If, as a rule, you ensure there are no non-terminating conditions, you can identify or handle these logic errors more gracefully, but is it worth it? And when? This is a concern orthogonal to trust.

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  • ??1???????????????!???????????????|Oracle Coherence|??????

    - by ???02
    ????????????3????????????????????????????3??????????????????????????(?????????1?????????????????)????????????????????????RDBMS1?????????RDBMS??????????????????????????RDBMS????????????????RDBMS????????????????????????????????????SQL ????????????????????????????????????????RDBMS?????????????????????????????·???????????·??????????????????·???????????????????????????????(?????)????????????????????????????????????????????????????????????????????????????2??????????????????????????????????·??????????2?????????????????????????????·??????????????????????????????????????(?????????)???????????????????????????(????????)???????????????????·????????????????JBoss Cache??????????1????Java Map API????put/get?????????????????Java ?????????????????·??????????????????????????????????????????????1:JBoss Cache 3.0???????????????????????(Java Map API???????Java???????????????????????????)// ??????????Person????????????????// CacheFactory?DefaultCacheFactory?Cache?Fqn?Node?JBoss Cache????CacheFactory factory = new DefaultCacheFactory();// ????????Cache cache = factory.createCache();Fqn personData = Fqn.fromString("/person");// ???????????(?????·???)???Person???Node personNode = cache.getRoot().addChild(personData);// ??Person?????????????Person p1 = new Person(1234, "??", "??", "?????");// ?????·???????????personNode.put(1234, p1);?????·???·?????????·????????????????????????????????????·???·??????????????????????????·??????????????????2?????????????????????????????????????????????????????????????????????????????????????????????????????1????????RDBMS??????????????????????????2??????????????????Java API???????????????????????????????????????????????????????????·???·????????????????????????????·?????????·????????????????????????????????????????????·???·?????????????????????MapReduce???????????????????????????????????????????(?????)????????????????????·???·????????????????????????????????????????????????????????????·???????????????????????????????????????IT??????????????Web 2.0??????????????????????????????????????????????????????????????????????????????????????????????????????????????????2:??????????·???·???????Oracle Coherence?????????????????????(??????·?????JBoss Cache?????)// ??????????Person????????????????// CacheFactory?Oracle Coherence????// Person????????Map personCache = CacheFactory.getCache("person");// ??Person?????????????Person p1 = new Person(1234, "??", "??", "?????");// ?????·??????????personCache.put(1234, p1);??????????????????????3 ???????????????????????????????????·???????????????????????????·???·??????????????????????????????????·???????????????????12

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  • Programming and Ubiquitous Language (DDD) in a non-English domain

    - by Sandor Drieënhuizen
    I know there are some questions already here that are closely related to this subject but none of them take Ubquitous Language as the starting point so I think that justifies this question. For those who don't know: Ubiquitous Language is the concept of defining a (both spoken and written) language that is equally used across developers and domain experts to avoid inconsistencies and miscommunication due to translation problems and misunderstanding. You will see the same terminology show up in code, conversations between any team member, functional specs and whatnot. So, what I was wondering about is how to deal with Ubiquitous Language in non-English domains. Personally, I strongly favor writing programming code in English completely, including comments but ofcourse excluding constants and resources. However, in a non-English domain, I'm forced to make a decision either to: Write code reflecting the Ubiquitous Language in the natural language of the domain. Translate the Ubiquitous Language to English and stop communicating in the natural language of the domain. Define a table that defines how the Ubiquitous Language translates to English. Here are some of my thoughts based on these options: 1) I have a strong aversion against mixed-language code, that is coding using type/member/variable names etc. that are non-English. Most programming languages 'breathe' English to a large extent and most of the technical literature, design pattern names etc. are in English as well. Therefore, in most cases there's just no way of writing code entirely in a non-English language so you end up with a mixed languages. 2) This will force the domain experts to start thinking and talking in the English equivalent of the UL, something that will probably not come naturally to them and therefore hinders communication significantly. 3) In this case, the developers communicate with the domain experts in their native language while the developers communicate with each other in English and most importantly, they write code using the English translation of the UL. I'm sure I don't want to go for the first option and I think option 3 is much better than option 2. What do you think? Am I missing other options?

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  • Non-blocking ORM issues

    - by Nikolay Fominyh
    Once I had question on SO, and found that there are no non-blocking ORMs for my favorite framework. I mean ORM with callback support for asynchronous retrieval. The ORM would be supplied with a callback or some such to "activate" when data has been received. Otherwise ORM needs to be split of in a separate thread to guarantee UI responsiveness. I want to create one, but I have some questions that blocking me from starting development: What issues we can meet when developing ORM? Does word "non-blocking" before word "ORM" will dramatically increase complexity of ORM? Why there are not much non-blocking ORMs around? Update: It looks, that I have to improve my question. We have solutions that already allows us to receive data in non-blocking way. And I believe that not all companies that use such solutions - using raw SQL. We want to create more generic solution, that we can reuse in future projects. What difficulties we can meet?

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  • What kinds of questions are Technical Support Incidents for?

    - by nevan
    Last year I received two "Technical Support Incidents" in the iPhone developer program, but when I went to renew I found that I would lose them. I have another two for this year, but I'm not really sure about the kind of problems that can be solved by using them. What kinds of questions are the best use of these Technical Support Incidents? What is the kind of problem I can use them for? What do you receive when you use them? Thanks.

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  • Working With Non-SEO Savvy Programmer Personalities

    As you well know, it's extremely important to have the proper site architecture, technical requirements, and site infrastructure which is important for the search engines. Being able to work directly with these technical savvy professionals is a core requirement for any SEO firm or consultant that you bring on to help you with SEO.

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  • Skype 4.2 crashes when connecting to one specific person

    - by Aaron
    ok i have Skype 4.2 on Windows Vista 32 bit. Skype was working fine with no problems at all but a situation came up and i had to reformat my laptop. Since the reformat skype doesnt connect to just one person on my contacts list. Ive uninstalled reinstalled multiple times, even removed him from my contacts and readded but to no avail. He is on Skype mobile with his phone not sure if this is a prob as it wasnt before. any help or advice here would be much appreciated.

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  • Dynamic SQL Server stored procedure

    - by Pinu
    ALTER PROCEDURE [dbo].[GetDocumentsAdvancedSearch] @SDI CHAR(10) = NULL ,@Client CHAR(4) = NULL ,@AccountNumber VARCHAR(20) = NULL ,@Address VARCHAR(300) = NULL ,@StartDate DATETIME = NULL ,@EndDate DATETIME = NULL ,@ReferenceID CHAR(14) = NULL AS BEGIN -- SET NOCOUNT ON added to prevent extra result sets from -- interfering with SELECT statements. SET NOCOUNT ON; -- DECLARE DECLARE @Sql NVARCHAR(4000) DECLARE @ParamList NVARCHAR(4000) SELECT @Sql = 'SELECT DISTINCT ISNULL(Documents.DocumentID, '') ,Person.Name1 ,Person.Name2 ,Person.Street1 ,Person.Street2 ,Person.CityStateZip ,ISNULL(Person.ReferenceID,'') ,ISNULL(Person.AccountNumber,'') ,ISNULL(Person.HasSetPreferences,0) ,Documents.Job ,Documents.SDI ,Documents.Invoice ,ISNULL(Documents.ShippedDate,'') ,ISNULL(Documents.DocumentPages,'') ,Documents.DocumentType ,Documents.Description FROM Person LEFT OUTER JOIN Documents ON Person.PersonID = Documents.PersonID LEFT OUTER JOIN DocumentType ON Documents.DocumentType = DocumentType.DocumentType LEFT OUTER JOIN Addressess ON Person.PersonID = Addressess.PersonID' SELECT @Sql = @Sql + ' WHERE Documents.SDI IN ( '+ QUOTENAME(@sdi) + ') OR (Person.AssociationID = ' + ''' 000000 + ''' + 'AND Person.Client = ' + QUOTENAME(@Client) IF NOT (@AccountNumber IS NULL) SELECT @Sql = @Sql + 'AND Person.AccountNumber LIKE' + QUOTENAME(@AccountNumber) IF NOT (@Address IS NULL) SELECT @Sql = @Sql + 'AND Person.Name1 LIKE' +QUOTENAME(@Address)+ 'AND Person.Name2 LIKE' +QUOTENAME(@Address)+ 'AND Person.Street1 LIKE' +QUOTENAME(@Address)+ 'AND Person.Street2 LIKE' +QUOTENAME(@Address)+ 'AND Person.CityStateZip LIKE' +QUOTENAME(@Address) IF NOT (@StartDate IS NULL) SELECT @Sql = @Sql + 'AND Documents.ShippedDate >=' +@StartDate IF NOT (@EndDate IS NULL) SELECT @Sql = @Sql + 'AND Documents.ShippedDate <=' +@EndDate IF NOT (@ReferenceID IS NULL) SELECT @Sql = @Sql + 'AND Documents.ReferenceID =' +QUOTENAME(@ReferenceID) -- Insert statements for procedure here -- PRINT @Sql SELECT @ParamList = '@Psdi CHAR(10),@PClient CHAR(4),@PAccountNumber VARCHAR(20),@PAddress VARCHAR(300),@PStartDate DATETIME ,@PEndDate DATETIME,@PReferenceID CHAR(14)' EXEC SP_EXECUTESQL @Sql,@ParamList,@Sdi,@Client,@AccountNumber,@Address,@StartDate,@EndDate,@ReferenceID --PRINT @Sql END ERROR Msg 102, Level 15, State 1, Line 23 Incorrect syntax near '000000'. Msg 105, Level 15, State 1, Line 23 Unclosed quotation mark after the character string 'AND Person.Client = [1 ]AND Person.AccountNumber LIKE[1]'.

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  • Non-English-based programming languages

    - by Jaime Soto
    The University of Antioquia in Colombia teaches its introductory programming courses in Lexico, a Spanish-based, object-oriented .NET language. The intent is to teach programming concepts in the students' native language before introducing English-based mainstream languages. There are many other Non-English-based programming languages and there is even a related question in Stack Overflow. I have several questions regarding these languages: Has anyone on this site learned to program using a non-English-based language? If so, how difficult was the transition to the first English-based language? Is there any research-based evidence that non-English speakers learn programming faster/better using languages with keywords in their native language instead of English-based languages?

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  • Are there any non-english programming languages? [closed]

    - by samarudge
    Possible Duplicate: Non-English-based programming languages Not sure if this is the right place to ask this, but I'm going to anyway. Without fail, every programming language I've ever seen, used or heard of has it's keywords based around English. if, else, while, for, query, foreach, image, path, extension, the list goes on, are all based around English words. Are there any languages, or ports of languages that base their core keywords based on non-english words to lower the wall for non-english speaking programmers? This is mostly for intrest (English is my first language so it's no problem for me). Are these languages popular locally (I.E. might a software development house in Germany use a programming language based in German over one based in English).

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  • Teaching programming to a non-CS graduate

    - by Shahzada
    I have a couple of friends interested in computer programming, but they're non-CS graduates; some of them have very little experience in software testing field (some of them took some basic software testing courses). I am going to be working with them on teaching basic computer programming, and computer science fundamentals (data structures etc). My questions are; What language should I start with? What are essential computer science topics that I should cover before jumping them into computer programming? What readings can I incorporate to make the topic interesting and non-overwhelming? If we want to spend a year on it, what topics should take priority and must be covered in 12 months? Again, these are non computer science folks, and I want to keep the learning as much fun as possible. Thanks everyone.

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  • Corporate Wiki Organization - Technical Documentation

    - by Dave Jarvis
    Corporations have documents describing various aspects of their technical systems, including: Custom Applications Custom Development Frameworks Third Party Applications Accounting Bug Tracking Network Management How To Guides User Manuals Web Browsers Software Tools Development IDEs Graphics GIMP xv Text Editing File Transfer ncFTP WinSCP Hardware Servers Web Database Exchange File Network Devices Printers Drawings If you had to use a Wiki to manage the documentation, what other items would you add to the list, and how would you organize it? (For example, would Software Tools make more sense under Third Party Applications?) A few constraints: The structure should not go beyond three levels deep. Avoid the word "and" in favour of two different categories. Keep the structure general: it should appy as broadly as possible. Target audience is primarily technical, but could be visible by anyone.

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  • Top ten security tips for non-technical users

    - by Justin
    I'm giving a presentation later this week to the staff at the company where I work. The goal of the presentation is to serve as a refresher/remidner of good practices that can help keep our network secure. The audience is made up of both programmers and non-technical staff, so the presentation is geared for non-technical users. I want part of this presentation to be a top list of "tips". The list needs to be short (to encourage memory) and be specific and relevant to the user. I have the following five items so far: Never open an attachment you didn't expect Only download software from a trusted source, like download.com Do not distribute passwords when requested via phone or email Be wary of social engineering Do not store sensitive data on an FTP server Some clarifications: This is for our work network These need to be "best practices" tips for the end-user, not IT policy We have backups, OS patches, firewall, AV, etc, all centrally managed This is for a small business (less than 25 people) I have two questions: Do you suggest any additional items? Do you suggest any changes to existing items?

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  • Corporate Wiki Organization - Technical Documentation

    - by Dave Jarvis
    Corporations have documents describing various aspects of their technical systems, including: Custom Applications Custom Development Frameworks Third Party Applications Accounting Bug Tracking Network Management How To Guides User Manuals Software Tools Web Browsers Development IDEs Graphics GIMP xv Text Editing File Transfer ncFTP WinSCP Hardware Servers Web Database Exchange File Network Devices Printers If you had to use a Wiki to manage the documentation, what other items would you add to the list, and how would you organize it? (For example, would Software Tools make more sense under Third Party Applications?) A few constraints: The structure should not go beyond three levels deep. Avoid the word "and" in favour of two different categories. Keep the structure general: it should appy as broadly as possible. Target audience is primarily technical, but could be visible by anyone.

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  • ITIL Incident Classification - Fault vs SR vs Technical Incident

    - by ExceptionLimeCat
    I am new to ITIL and Incident classifcations and I am trying learn more about them and understand how they could integrate in our organization. I have found it difficult to find a clear definition of Fault vs. Service Request vs. Technical incidents. I am basing my definitions on this article: http://www.itsmsolutions.com/newsletters/DITYvol6iss27.htm As I understand it: Service Request - Service provided by IT as part of regular administration of a system. Fault - An unexpected error in a system. Technical Incident - An interruption or potential interruption in IT service due to an expected incident caused by some IT policy.

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