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• Is there a consolidated API reference for the Firefox browser.xul?

  - by cxw

  I have used Greasemonkey many times and am stepping up to Firefox extension development. Is there a consolidated reference for the variables, functions, and anything else that is available to overlays on browser.xul? Besides gBrowser, I note from the source that there are at least gNavToolbox, gURLBar, and gNavigatorBundle and would like more information about what services they provide. I have looked through the XUL School and XUL Tutorial on MDN, searched MozillaZine, and browsed the Jetpack documentation without finding anything but references to gBrowser. I have also looked at the code snippets referenced elsewhere (e.g.) and found specifics, but nothing that puts all the information together in one place. Is there such a reference?

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• Understanding When Social Interactions Should Be Resolved in Another Channel

  - by Christina McKeon

  Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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• Sidestep Automatically Secures Your Mac’s Connection on Unsecure Networks

  - by Jason Fitzpatrick

  If you’re wary of browsing on wide open public Wi-Fi networks (and you should be), Sidestep is a free Mac application that routes your connection on an unsecure network through a secure proxy. Sidestep automatically detects when you are on an unprotected wireless network and forms an encrypted tunnel to the proxy you specified during setup. Anytime you login a wide open Wi-Fi node (such as at a coffee shop, airport, or other public area) you won’t be broadcasting your login credentials and other personal information in what amounts to plain text into the air around you. Anyone snooping on you or the network in general will simply see your stream of encrypted data going to the proxy. Hit up the link below to grab a copy and read additional information about setting up the program and finding/configuring a proxy server. Sidestep is freeware, Mac OS X only. Sidestep [via Gina Trapani] How to Create an Easy Pixel Art Avatar in Photoshop or GIMPInternet Explorer 9 Released: Here’s What You Need To KnowHTG Explains: How Does Email Work?

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• Phishing Scam Targets Apple Gift Card Holders

  Online scamsters are using Apple's brand as a lure to get people to divulge their personal information and plunder their gift cards.

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• Not able to install nspluginwrapper on 64 bit Ubuntu 12.10

  - by user99305

  This is a brand new installation of 64 bit Ubuntu 12.10. I am not able to install nspluginwrapper. Here is the error message that I get: $ sudo apt-get install nspluginwrapper Reading package lists... Done Building dependency tree Reading state information... Done Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: nspluginwrapper : Depends: nspluginviewer (= 1.4.4-0ubuntu4) but it is not installable E: Unable to correct problems, you have held broken packages. I need nspluginwrapper to get Citrix receiver to work.

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• Interacting with the Hardware using C# 4.0

  In this article you will know how to get OS, Service Pack, CLR Version, CPU and other hardware Information using C#.

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• Anticipating JavaOne 2012 – Number 17!

  - by Janice J. Heiss

  As I write this, JavaOne 2012 (September 30-October 4 in San Francisco, CA) is just over a week away -- the seventeenth JavaOne! I’ll resist the impulse to travel in memory back to the early days of JavaOne. But I will say that JavaOne is a little like your birthday or New Year’s in that it invites reflection, evaluation, and comparison. It’s a time when we take the temperature of Java and assess the world of information technology generally. At JavaOne, insight and information flow amongst Java developers like no other time of the year.This year, the status of Java seems more secure in the eyes of most Java developers who agree that Oracle is doing an acceptable job of stewarding the platform, and while the story is still in progress, few doubt that Oracle is engaging strongly with the Java community and wants to see Java thrive. From my perspective, the biggest news about Java is the growth of some 250 alternative languages for the JVM – from Groovy to Jython to JRuby to Scala to Clojure and on and on – offering both new opportunities and challenges. The JVM has proven itself to be unusually flexible, resulting in an embarrassment of riches in which, more and more, developers are challenged to find ways to optimally mix together several different languages on projects.    To the matter at hand -- I can say with confidence that Oracle is working hard to make each JavaOne better than the last – more interesting, more stimulating, more networking, and more fun! A great deal of thought and attention is being devoted to the task. To free up time for the 475 technical sessions/Birds of feather/Hands-on-Labs slots, the Java Strategy, Partner, and Technical keynotes will be held on Sunday September 30, beginning at 4:00 p.m.   Let’s not forget Java Embedded@JavaOne which is being held Wednesday, Oct. 3rd and Thursday, Oct. 4th at the Hotel Nikko. It will provide business decision makers, technical leaders, and ecosystem partners important information about Java Embedded technologies and new business opportunities.   This year's JavaOne theme is “Make the Future Java”. So come to JavaOne and make your future better by:--Choosing from 475 sessions given by the experts to improve your working knowledge and coding expertise --Networking with fellow developers in both casual and formal settings--Enjoying world-class entertainment--Delighting in one of the world’s great cities (my home town) Hope to see you there! Originally published on blogs.oracle.com/javaone.

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• Representing timezone list

  - by StasM

  I have a web application that allows the user to choose the timezone from the list. The list is very long (pretty much all CLDR-supported timezones). So the question is - how should I represent it? How should it be sorted - alphabetically or by timezone offset? What information should each item contain - offset, location, long name (like Europe/Zurich) or short name (like CET)? Should I display information about DST or only current offset? Let's say I can't right now do something like fancy maps OS configuration dialogs display, so the list is the only option. However I want to make the list look nice. Any best practices how it's done?

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• Announcing the ADF Architecture Square at OOW12

  - by Chris Muir

  The ADF product management team are happy to announce at Oracle Open World the publication of the ADF Architecture Square: Over the last number of years Oracle has recognized that many customers have matured their ADF skills and are now looking for information on advanced concepts beyond the how-do-I-get-this-poplist-to-work type questions.  In order to satisfy this demand we've devised the ADF Architecture Square where papers, presentations and demos will consider such broad software engineering concepts as ADF architecture, development and testing, building and deployment, and infrastructure.   If you have a look at the site right now it's a rather modest affair, but we hope to continue to expand the content to give further guidance and information to help shortcut your ADF project needs.  Either watch the website or follow our dedicated @adfarchsquare twitter feed.

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• Oracle Application in DMZ (Demilitarized Zone)

  - by PRajkumar

   Business Needs Large Organizations want to expose their Oracle Application services outside their private network (HTTP/HTTPS and SSL). Usually these exposures must exist to promote external communication. So they want to separate an external network from directly referencing an internal network   Business Challenges ·         Business does not want to compromise with security information ·         Business cannot expose internal domain or internal URL information   Business Solution DMZ is the solution of this problem. In Oracle application we can achieve this by following way –   ·         Oracle Application consists of fleet nodes (FND_NODES) so first decide which node have to expose to public ·         To expose the node to public use the profile “Node Trust Level” ·         Set node to Public/Private (Normal -> private, External -> public) ·         Set "Responsibility Trust Level" profile to decide whether to expose Application Responsibility to inside or outside firewall         Solution Features   ·         Exposed web services can be accessed by both internal and external users ·         Configurable and can be very easily rolled out ·         Internal network and business data is secured from outside traffic ·         Unauthorized access to internal network from outside is prohibited ·         No need for VPN and Secure FTP server   Benefits  ·       Large Organizations having Oracle Application can expose their web services like (HTTP/HTTPS and SSL) to the internet without compromise with security information and without exposing their internal domain   Possible Week Points  ·         If external firewall is compromised, then external application server is also compromised, exposing an attack on E-Business Suite database ·         There’s nothing to prevent internal users from attacking internal application server, also exposing an attack on E-Business Suite database   Reference Links  ·         https://blogs.oracle.com/manojmadhusoodanan/tags/dmz

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• Oct 15 in Oslo - SharePoint 2013 Day - a rundown of everything SP2013

  - by Sahil Malik

  SharePoint 2010 Training: more information A full day of a fun filled overview of what is new in SharePoint 2013, mixed in with some good food, chit chat, and lots of learning. Seriously, there is so much information about SharePoint 2013, wouldn’t it be nice if someone distilled that to – “What it means for you”?Where do you start, how do you go about learning? And most importantly, talk about the practical side of things when it comes to implementing and debugging much of this? If you are an IT Pro or a Developer working with SharePoint, with interest in SharePoint 2013, you would find this event extremely interesting. You can find the full outline at the registration link, but here are some details, Read full article ....

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• Taking the Mystique out of the Remote Diagnostics Agent (RDA)

  - by Robert Schweighardt

  Ever wondered why you were asked for the RDA? When you open an SR with support you may be asked to upload the RDA.   We realize that this might take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster. The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]  Click on the Tabs within the document to have all your questions answered. Further Information for specific Data Integration Products can be found in the following Notes:- How To Run RDA for Oracle Data Integrator 11g (Note 1457914.1)  Using OCM (Oracle Configuration Manager) and RDA (Remote Diagnostic Agent) For Troubleshooting ODI (Note 1398483.1)  How To Run RDA for Oracle Warehouse Builder [ID 1098485.1] Always ensure you have the latest RDA this can be downloaded from:- Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1] 

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• How to design brain games [on hold]

  - by samesky

  I will wonder if anybody has some information about designing games for brain improvement. Recently lumosity is into a gear. I guess they research a lot or have experts. But is there any other research paper that is publicly available for designing the brain games ? Any equation or data that can help? Or what characteristics a brain game should have ? I am getting interested on this and search internet a lot, but unfortunately I could not find the core structure of it. It will really a helpful for me if somebody can give some information. Thank you.

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• How to determine if someone is accessing our database remotely?

  - by Vednor

  I own a content publishing website developed using CakePHP(tm) v 2.1.2 and 5.1.63 MySQL. It was developed by a freelance developer who kept remote access to the database which I wasn’t aware of. One day he accessed to the site and overwrote all the data. After the attack, my hosting provider disabled the remote access to our database and changed the password. But somehow he accessed the site database again and overwrote some information. We’ve managed to stop the attack second time by taking the site down immediately. But now we’re suspecting that he’ll attack again. What we could identified that he’s running a query and changing every information from the database in matter of a sec. Is there any possible way to detect the way he’s accessing our database without remote access or knowing our Cpanel password? Or to identify whether he has left something inside the site that granting him access to our database?

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• MammothVPS launches Backups, DNS Management and more!!!

  - by stefan.sedich

  Yesterday we launched a bunch of new features over at MammothVPS, - All VPS' now have an on-site, off-server backup facility available to them. By default all customers will have 1 free weekly backup made available to them, and should you wish to you can purchase more slots which are available in daily, weekly and monthly schedules. - DNS hosting has been made available and will be free for all customers. You can find the new interface in your mPanel. - A cleanup of the menu system has been done to make it easier to navigate around both the site and mPanel. - You will find new sections on site, we now have more information about our services and have included things like a Knowledge Base, which will provide information on howto setup various applications on your VPS. - Added the ability to change the kernel your VPS is running on. So head on over to MammothVPS and check it out.

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• Is it possible to track an outsourced adwords campaign?

  - by Addsy

  We have a site that is paying a 3rd party to run adwords campaigns on our behalf. They do this using their own Adwords account and so we are unable to link it to our Google Analytics account. We do have our own Adwords account for the site which is linked but the majority of campaigns are being run by this 3rd party. At the moment, in our Adwords reports (ie the Adwords section within Google Analytics) we are seeing that for the majority of visits the campaign and keyword data is not set. I am assuming that this is because even though the visit is being recognised as coming from an Adwords account, because it is not the Adwords account linked to our Analytics account, we don't get sent the campaign and keyword information. Is this correct and if so is there a way that we can start tracking this information so that we can see for ourselves how the campaigns are performing? Many thanks

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• Provincial Forum & the Best of Oracle OpenWorld for Public Sector

  - by user511693

            Provincial Ministries, Crowns and Agencies are transforming in an effort to meet increasing service expectations from citizens, legislative mandates, and current economic pressures. There is a need to be more efficient and accountable, providing services and information to constituents expeditiously and cost-effectively. However, legacy information systems typically support single program functions. These disparate systems pose a complex canvas upon which to compose a more efficient government systems landscape. Please join your fellow government leaders and Oracle on December 6, 2011 to discuss these challenges and learn how government agencies are leveraging IT as a core tool to streamline multi-organization operations thereby delivering a more cost-effective, citizen- centric, and sustainable government. Register here.

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• Bumblebee optirun appears to depend on Intel

  - by user206398

  I have a Lenovo T420 with Intel and Nvidia graphics. On upgrade to Ubuntu Saucy, I had to purge and reinstall bumblebee-nvidia to get beyond optirun failing to find a GPU driver. Now, "optirun glxgears" and "optirun sol" succeed, but optirun fails on 2 Virtual Life viewers that it supported in the past, Cool VL (CoolVLViewer-1.26.8.34-Linux-x86) and Imprudence (Imprudence 1.4.0 beta2). In both cases, the error output is huge, but it starts with libGL error: failed to load driver: i965 and libGL error: failed to load driver: swrast From the little I can discover, i965 is an Intel graphics driver, which should not be invoked at all. I haven't found any information about swrast. I suspect that some of the X configuration associated with Bumblebee has some Intel dependence that is invoked on certain library calls, but not others. I haven't discovered any definite information on this line. The Cool VL Viewer runs without optirun, but complains about the insufficiency of the Intel graphics.

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• Is there a way to learn why Google penalized a site?

  - by pawelbrodzinski

  Is there any way to learn for sure why Google penalized a specific site? I think about situation when webmaster/site administrator is aware about Google rules and is sure they aren't breaking any, but the site is penalized nevertheless. The only information you get from Google is that they processed your reconsideration request but they neither say what is the result nor what is the penalty reason if they keep the site penalized. You can try to get information on Google webmasters forum or here but most of the time these are only speculations. Considering the site administrator tried to find out what's wrong but failed, is there a source which can tell what is the problem?

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• Multiple vulnerabilities in Thunderbird

  - by chandan

  CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-0451 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 Thunderbird Solaris 11 11/11 SRU 8.5 CVE-2012-0455 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 CVE-2012-0456 Information Exposure vulnerability 5.0 CVE-2012-0457 Resource Management Errors vulnerability 9.3 CVE-2012-0458 Permissions, Privileges, and Access Controls vulnerability 6.8 CVE-2012-0459 Permissions, Privileges, and Access Controls vulnerability 7.5 CVE-2012-0460 Permissions, Privileges, and Access Controls vulnerability 6.4 CVE-2012-0461 Denial of Service (DoS) vulnerability 7.5 CVE-2012-0462 Denial of Service (DoS) vulnerability 7.5 CVE-2012-0464 Resource Management Errors vulnerability 7.5 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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• Multiple vulnerabilities in Firefox web browser

  - by chandan

  CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2012-0451 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 Firefox web browser Solaris 11 11/11 SRU 8.5 CVE-2012-0455 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') vulnerability 4.3 CVE-2012-0456 Information Exposure vulnerability 5.0 CVE-2012-0457 Resource Management Errors vulnerability 9.3 CVE-2012-0458 Permissions, Privileges, and Access Controls vulnerability 6.8 CVE-2012-0459 Permissions, Privileges, and Access Controls vulnerability 7.5 CVE-2012-0460 Permissions, Privileges, and Access Controls vulnerability 6.4 CVE-2012-0461 Denial of Service (DoS) vulnerability 7.5 CVE-2012-0462 Denial of Service (DoS) vulnerability 7.5 CVE-2012-0464 Resource Management Errors vulnerability 7.5 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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• Which specific programming activities do women, on average, perform better than men? [closed]

  - by blueberryfields

  Following a recent discussion with female associates in hiring positions for software development/engineering positions, I found out that this kind of information would be incredibly useful to helping make sure that the workforce shows a gender balance. So I went looking. I've found various literature speaking about risk-taking behaviour and patterns, and other statistical differences between men and women when it comes to work performance. See for example this article related to hedge fund management. I have yet to see any such comparison in the computing field. To restate the question: Which specific programming activities do women, on average, perform better than men? Please back up your answers with specific details, preferably by linking to relevant research or, failing that, explaining what you're basing the information on.

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• The White Screen of Death

  - by TATWORTH

  A few days ago I was browsing a particular commerical web site, the site crashed and I encountered the "White Screen of Death". The detailed dump showed me what the site was using:zendMySqlPHPMageMagentoBesides all this detailed information of use to a hacker, the copyright on Magento cited a date of 2009.  Does this means that out of date software was in use?There is a more basic point - in your site please ensure that fatal errors are trapped and redirected to a page that gives away no information useful to a hacker. I suggest also that you provide a means for an administrator to simulate an error to check the error handling.

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• Do I have to remove my app from app store? (Copyright infringement)

  - by Smiden

  I just got an copyright infringement notice that says my app infringes on the usage policies of the services my app uses. However, this mail does not come directly from the company that runs the website I pull information from. The mail comes from a company that has some paid apps in the same category on the app store (mine is free), so they obviously want me gone. My question is, can I just ignore this mail until I hear directly from the company that runs the website? Judging from their (the company that contacted me) website, they have no connection what so ever to the company that I fetch information from.

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• Consulting Expertise

  - by Oracle OpenWorld Blog Team

  Consult with the Experts Onsite at Oracle OpenWorld by Karen Shamban Learn from Oracle Consulting experts how to maximize the value of your Oracle investments by attending one or more Oracle Consulting sessions. Topics include cloud architecture and implementations, Engineered Systems best practices, Oracle Fusion Applications migrations, and more. Or, stop by the Oracle Consulting Center or the Demo Stations in the Exhibition Halls to ask specific questions and get additional information. Are you an IT executive or enterprise architect?  Register for the information-packed Enterprise Architecture Summit on Wednesday, October 12. To see the full range of Oracle Consulting activities at Oracle OpenWorld, click here.

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