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• Bouygues Telecom Gains a 360-Degree Overview of Customers and Improves Offer Acceptance Rates

  - by user511693

  With more than 10 million mobile customers and 500,000 landline customers, the mission of Bouygues Telecom is to become the premier mobile, landline, television, and internet brand in France, by focusing on customer acquisition, advice, service, and support. Project challenges included: Leverage every customer relationship and increase customer loyalty through personalized offers or promotions on landline or mobile phone contracts Build on marketing campaigns and take advantage of incoming contacts from the company’s call center, Web, and retail stores Improve acceptance rates of communication service offers “Thanks to Oracle’s Siebel CRM solutions and Oracle Real-Time Decisions, we can now meet customer requests faster, personalize offers to improve the services we provide, and gain feedback on responses to offers. This enhances our knowledge of our customers before our next contact with them, whether through the Web site, call center, or our Club retail stores.” – Eric Dobremer, IT Manager - Grand Public CRM Development, Bouygues Telecom Read about results here.

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• Provincial Forum & the Best of Oracle OpenWorld for Public Sector

  - by user511693

            Provincial Ministries, Crowns and Agencies are transforming in an effort to meet increasing service expectations from citizens, legislative mandates, and current economic pressures. There is a need to be more efficient and accountable, providing services and information to constituents expeditiously and cost-effectively. However, legacy information systems typically support single program functions. These disparate systems pose a complex canvas upon which to compose a more efficient government systems landscape. Please join your fellow government leaders and Oracle on December 6, 2011 to discuss these challenges and learn how government agencies are leveraging IT as a core tool to streamline multi-organization operations thereby delivering a more cost-effective, citizen- centric, and sustainable government. Register here.

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• SmartCity World Congress

  - by user511693

            The population density of cities demands actions to be taken to ensure sustainable and environmentally-friendly economic growth that is capable of improving the quality of life of their inhabitants. This is their main challenge and the reason why society is calling for more Smart Cities.  SmartCity Expo & World Congress will bring together key speakers and representatives of the leading organizations with the most innovative ideas in the world. Attend the “Open Innovation for Developing Smart Cities” session with Oracle on November 30th.  Learn about Oracle’s solutions for Smart Cities.

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