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  • 81% of European Shoppers Willing to Pay More for Better Customer Experience

    - by Richard Lefebvre
    Customer Experience provides strategic driver for business growth Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized. The research report, “Why Customer Satisfaction is No Longer Good Enough,” reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%. Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand. The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months. For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release

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  • HLSL - Creating Shadows in 2D

    - by richard
    The way that I create shadows is by the following technique: http://www.catalinzima.com/2010/07/my-technique-for-the-shader-based-dynamic-2d-shadows/ But I have questions to HLSL. The way that I currently do it is, I have a black and white image, where Black means 'object', and white means 'nothing'. I then distort the image like in the tutorial. I do this with a pixel shader, but instead of rendering to the screen, I render to a texture, back to my application. I then take this, and create the shadows, and then send it back to the graphics card to undo the distortion, after the shadow has been added - this comes back and I have a stencil of shadow. I can put this ontop of the original image and send them back to the graphics card, which then puts them on the screen. To me this is alot of back and forth. Is there a way i can avoid this? The problem that I am having is that I need to basically go through all positions in the texture 3 times, and use the new new texture every time instead of the orginal one. I tried to read up on Passes, but i don't think that i am heading in the right direction there. Help?

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  • Runtime analysis

    - by Joe Smith
    can someone please help me with the analysis of the following function (for inputs of size n). The part that confuses me the most is the inner for loop. def prefix_sums(L): # Total cost = ? pSum = [] #cost = 1 for a in range(len(L)+1): # range + body of function = (n+1) + (n+1)*(body) ? s = 0 #cost = 1 for b in range(a): # cost = ? s = s + L[b] #cost = operation + accessing list = 2 pSum.append(s) #cost = 1 return pSum #cost = 1 What I need to do is figure out the cost of each statement.

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  • FULL LIST Difference Edubuntu over Ubuntu

    - by Richard Kemp
    I have always used Edubuntu rather than Ubuntu because I have many children including home educated ones who casually use the education offerings. I appreciate many but not all of the extra offerings. I never got beyond 8.04.4 LTS, so am considering updating. I note now with Edubuntu 12.04 it is 2GB i.e.4 times bigger, even apparently using squashfs. I do now have to consider whether the extra resources are worth it in each computer in my household. I am sick of reading over and over again 'Edubuntu is Unbuntu with extras such as blah blah', and in a different place the same thing but with a different blah blah. I downloaded Edubuntu 12.04 and ran it 'live'. Can't say I got on at all with the Unity Interface (this can be changed when installed), but the apparent education stuff seemed quite small and pathetic, I am obviously not finding it. Is there anywhere a FULL LIST of what Edubuntu has pre-installed has over Ubuntu, so a sensible decision can be made whether to go for it, or just add packages that look relevant to me to Ubuntu. Is there truly no other difference between Unbuntu/Edubuntu but the extra educational packages? (I for example have no school server, but if I understood exactly what is involved, with the number of computers in the house, it may be worth creating one!) Please advise. Thank You.

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  • When to skip solving the general problem and settling for the specific problem?

    - by Peter Smith
    I've been working hard on trying to develop a general solution to my problem, but I cannot seem to formulate a proper algorithm for it, at least one that doesn't take a ton of inaccurate grunt work building a lookup table. I have a solution already for the specific requirement, but it requires the software's configuration to be changed every time the software is loaded with a different geographic area's datasets. So is it better to be finished and move on for now, or to keep attempting to solve the general problem knowing that the specific problems will keep popping up?

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  • What's the best way to create animations when doing Android development?

    - by Adam Smith
    I'm trying to create my first Android game and I'm currently trying to figure out (with someone that will do the drawings and another programmer) what the best way to create animation is. (Animations such as a character moving, etc.) At first, the designer said that she could draw objects/characters and animate them with flash so she didn't have to draw every single frame of an action. The other programmer and I don't know Flash too much so I suggested extracting all the images from the Flash animation and making them appear one after the other when the animation is to start. He said that would end up taking too much resource on the CPU and I tend to agree, but I don't really see how we're supposed to make smooth animations without it being too hard on the hardware and, if possible, not have the designer draw every single frame on Adobe Illustrator. Can an experienced Android game developper help me balance this out so we can move on to other parts of the game as I have no idea what the best way to create animations is.

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  • SQL Server-Determine which query is taking a long time to complete

    - by Neil Smith
    Cool little trick to determine which sql query which is taking a long time to execute, first while offending query is running from another machine do EXEC sp_who2 Locate the SPID responsible via Login, DBName and ProgramName columns, then do DBCC INPUTBUFFER (<SPID>) The offending query will be in the EventInfo column.  This is a great little time saver for me, before I found out about this I used to split my concatenated query script in to multiple sql files until I located the problem query

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  • One of my most frequently used commands

    - by Kevin Smith
    On a Linux or UNIX server this is one of my most frequently used commands. find . -name "*.htm" -exec grep -iH "alter session" {} \; It is an easy way to find a string you know is in a group of files, but don't know or can't remember which file it is in. For the example above, I knew that WebCenter Content sends a bunch of alter session commands to the database when it opens a new database connection. I wanted to find where these were defined and what all the alter session commands were. So, I ran these commands: cd /opt/oracle/middleware/Oracle_ECM1/ucm/idc/resources/core find . -name "*.htm" -exec grep -iH "alter session" {} \; And the results were: ./tables/query.htm: ALTER SESSION SET optimizer_mode = ?./tables/query.htm: ALTER SESSION SET NLS_LENGTH_SEMANTICS = ?./tables/query.htm: ALTER SESSION SET NLS_SORT = ?./tables/query.htm: ALTER SESSION SET NLS_COMP = ?./tables/query.htm: ALTER SESSION SET CURSOR_SHARING = ?./tables/query.htm: ALTER SESSION SET EVENTS '30579 trace name context forever, level 2'./tables/query.htm: ALTER SESSION SET NLS_DATE_FORMAT = ?./tables/query.htm: alter session set events '30579 trace name context forever, level 2' I could then go edit the query.htm file and find the include that contained all the ALTER SESSION commands.

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  • Most appropriate OSS license for infrastructure code

    - by Richard Szalay
    I'm looking into potentially releasing some infrastructure code (related to automated builds and deployments) as OSS and I'm curious about how the various OSS licenses effect it. Specifically, LGPL prevents the code itself (part/whole) being modified into a commercial product (which is what I'm after), but allows it to be "linked to" in the creation of commercial products (also ok). How does the "linked to" clause relate to infrastructure code, which is not deployed with the product itself? Would the application still be required to provide "appropriate legal notices" (which I'm not fussed over)? Would I be better off looking at the Eclipse Public License?

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  • Can I run MS Office apps installed under windows with Ubuntu

    - by Richard
    I don't have the option of installing the MS Office apps under Wine mostly as I simply don't have them, but these apps do exist on the workstation I use at work. I have installed Ubuntu on this machine on the same partition as MS Windows via the run-Ubuntu-as-a-Windows-app (not quite verbatim) installation instructions. The MS Windows is XP Professional and the MS Office version is 2007. Perhaps there are two scenarios, one where I can simply use the apps where they sit, and another where I can somehow "install" the existing executables into Ubuntu (Wine?) rather than installing their iso's (or whatever), which, again, i don't have. Anyway, whatever you can tell me about this is good with me. Thank you so much.

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  • Where can you find your first customers as a freelancer?

    - by Adam Smith
    I want to start doing freelance work, but no matter how I look at it, it seems like the best way to get customers and to have work most of the time, you have to already be in the freelancing game. Most freelancers I've talked to have had the same customers over the years or got new customers because their satisfied clients referred them. What I'd like to know from the successful people here that work as freelancers is how do you start doing business when you haven't yet set foot in freelancing? I want to start small, creating websites that won't require me to hire other people other than maybe a designer I already know. (I'd like to create desktop applications as well, but I think I should keep that for later when I'm more experienced) . I thought about localized Google ads or visiting companies and meeting the people in charge there, but I wouldn't know which kind of businesses to look for or if it's even a good way to approach this. Anyone care to share their personal startup experiences / advice that can help future freelancers?

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  • Customer Concepts TV

    - by Richard Lefebvre
    Eliminate the Guesswork in Your Customer's Sales Organization Selling is the lifeblood of every business. In the past, companies would increase headcount to boost sales. In today’s business environment, companies need to re-evaluate the way in which they sell. Sales and marketing organisations must optimise performance, increase team productivity and focus on the best opportunities. Oracle Fusion CRM has been specifically designed with tools to help sales and marketing teams improve efficiency and drive revenue. Territory modeling and management, quota and commission management, collaborative features, real-time customer information and mobile device integration are just some features incorporated. Join us on Customer Concepts TV as we aim to help you find the right strategy for your prospect and customers. Whether they already have a CRM solution in place or are looking for the next level of CRM implementation, this online TV show will give you very practical advice that can help you to make the most out of your CRM implementation.Register now to reserve your spot for this exclusive, live-stream event. Customer Concepts TV comes to you on April 24. Watch the Customer Concepts TV trailer here

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  • A Facelift for Fusion

    - by Richard Lefebvre
    It's simple. It's modern. It was the buzz at OpenWorld in San Francisco. See what the UX team has been up to and what customers are going to love. At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You might have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley and others or you may have gotten a look on the demogrounds. Why are we delivering a new face for Fusion Applications? "Because," says Ashley, vice president of the Oracle Applications User Experience team, "we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications." The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: ·         New and casual users who need quick access to self-service tasks ·         Professional users who need fast access to quick-entry, high-volume tasks ·         Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. How Did We Build It? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It's repeatable, providing consistency across its pages, and the need for training is little to zero. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple - and to prove that point, we've been sharing our new face of Fusion story on several Oracle channels such as this one. If you want to learn more, check OpenWorld presentation on the Fusion Learning Center.

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  • NDC Oslo

    - by Alan Smith
    Originally posted on: http://geekswithblogs.net/asmith/archive/2013/06/14/153136.aspx2013 has been a hectic year for conference presentations so far, NDC in Oslo has been the 6th conference I have attended, and my session there was my 11th conference presentation this year. I have been meaning to make the short trip over from Stockholm to NDC for a few years, and this was the first time I made it. I have heard a lot of great things about the event, and was impressed with the location, the sessions, and most of all the atmosphere around the event boots and during the party on Thursday evening. The session I was delivering was my “Grid Computing with 256 Windows Azure Worker Roles & Kinect” demo, which I have delivered at many events over the past 12 months. The demo went fine. I’m always a little nervous when I try to scale out the application to 256 worker roles, it almost always works well and the application will scale in minutes, but very occasionally there can be a longer delay due to the provisioning process in the Windows Azure data centers. This would not be an issue for many scenarios, but when standing on stage in front of a room full of developers you really want things to run smoothly. A number of people have suggested that I should pre-provision an environment so that it is guaranteed to be there when I run the demo during a session. For me the aim has always been to show the rapid scalability on cloud-based platforms live on stage. Pre-provisioning an environment may make for a more reliable demo but to me that would be cheating, and not half as much fun!

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  • Be aware of the difference between CURRENT_DATE and SYSDATE

    - by Kevin Smith
    I was running some queries in SQL Developer against the WebCenter Content (WCC) schema that included date fields such as dInDate. I was comparing the dates against CURRENT_DATE. I was not getting the expected results. I did some googlng and didn’t find a solution, but I did run across a reference to SYSDATE. I tried SYSDATE in my queries and got the expected results. I did a TO_CHAR on the two date fields and found they returned different times. CURRENT_DATE returned the time from my laptop which was  in the EDT time zone. SYSDATE returned the time from the database server which happened to be in the PDT time zone. I guess if both the database server and my laptop were in the same time zone I would not have seen any problem. Here is the query I ran to display the two fields. select to_char(current_date,'DD-MON-YY HH:MI:SS'), to_char(sysdate,'DD-MON-YY HH:MI:SS') from dual; As you can see from the screen shot from SQL Developer they definitely returned different times. I’m sure there is some command or setting you can use to prevent this problem, but for me the take away is to use SYSDATE in your queries when you want to do any date comparison.

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  • Translating Your Customizations

    - by Richard Bingham
    This blog post explains the basics of translating the customizations you can make to Fusion Applications products, with the inclusion of information for both composer-based customizations and the generic design-time customizations done via JDeveloper. Introduction Like most Oracle Applications, Fusion Applications installs on-premise with a US-English base language that is, in Release 7, supported by the option to add up to a total of 22 additional language packs (In Oracle Cloud production environments languages are pre-installed already). As such many organizations offer their users the option of working with their local language, and logically that should also apply for any customizations as well. Composer-based UI Customizations Customizations made in Page Composer take into consideration the session LOCALE, as set in the user preferences screen, during all customization work, and stores the customization in the MDS repository accordingly. As such the actual new or changed values used will only apply for the same language under which the customization was made, and text for any other languages requires a separate upload. See the Resource Bundles section below, which incidentally also applies to custom UI changes done in JDeveloper. You may have noticed this when you select the “Select Text Resource” menu option when editing the text on a page. Using this ensures that the resource bundles are used, whereas if you define a static value in Expression Builder it will never be available for translation. Notice in the screenshot below the “What’s New” custom value I have already defined using the ‘Select Text Resource’ feature is internally using the adfBundle groovy function to pull the custom value for my key (RT_S_1) from the ComposerOverrideBundle. Figure 1 – Page Composer showing the override bundle being used. Business Objects Customizing the Business Objects available in the Applications Composer tool for the CRM products, such as adding additional fields, also operates using the session language. Translating these additional values for these fields into other installed languages requires loading additional resource bundles, again as described below. Reports and Analytics Most customizations to Reports and BI Analytics are just essentially reorganizations and visualizations of existing number and text data from the system, and as such will use the appropriate values based on the users session language. Where a translated value or string exists for that session language, it will be used without the need for additional work. Extending through the addition of brand new reports and analytics requires another method of loading the translated strings, as part of what is known as ‘Localizing’ the BI Catalog and Metadata. This time it is via an export/import of XML data through the BI Administrators console, and is described in the OBIEE Admin Guide. Fusion Applications reports based on BI Publisher are already defined in template-per-locale, and in addition provide an extra process for getting the data for translation and reloading. This again uses the standard resource bundle format. Loading a custom report is illustrated in this video from our YouTube channel which shows the screen for both setting the template local and running an export for translation. Fusion Applications Menus Whilst the seeded Navigator and Global Menu values are fully translated when the additional language is installed, if they are customized then the change or new menu item will apply universally, not currently per language. This is set to change in a future release with the new UI Text Editor feature described below. More on Resource Bundles As mentioned above, to provide translations for most of your customizations you need to add values to a resource bundle. This is an industry open standard (OASIS) format XML file with the extension .xliff, and store translated values for the strings used by ADF at run-time. The general process is that these values are exported from the MDS repository, manually edited, and then imported back in again.This needs to be done by an administrator, via either WLST commands or through Enterprise Manager as per the screenshot below. This is detailed out in the Fusion Applications Extensibility Guide. For SaaS environments the Cloud Operations team can assist. Figure 2 – Enterprise Manager’s MDS export used getting resource bundles for manual translation and re-imported on the same screen. All customized strings are stored in an override bundle (xliff file) for each locale, suffixed with the language initials, with English ones being saved to the default. As such each language bundle can be easily identified and updated. Similarly if you used JDeveloper to create your own applications as extensions to Fusion Applications you would use the native support for resource bundles, and add them into the faces-config.xml file for inclusion in your application. An example is this ADF customization video from our YouTube channel. JDeveloper also supports automatic synchronization between your underlying resource bundles and any translatable strings you add – very handy. For more information see chapters on “Using Automatic Resource Bundle Integration in JDeveloper” and “Manually Defining Resource Bundles and Locales” in the Oracle Fusion Middleware Web User Interface Developer’s Guide for Oracle Application Development Framework. FND Messages and Look-ups FND Messages, as defined here, are not used for UI labels (they are known as ‘strings’), but are the responses back to users as a result of an action, such as from a page submit. Each ‘message’ is defined and stored in the related database table (FND_MESSAGES_B), with another (FND_MESSAGES_TL) holding any language-specific values. These come seeded with the additional language installs, however if you customize the messages via the “Manage Messages” task in Functional Setup Manager, or add new ones, then currently (in Release 7) you’ll need to repeat it for each language. Figure 3 – An FND Message defined in an English user session. Similarly Look-ups are stored in a translation table (FND_LOOKUP_VALUES_TL) where appropriate, and can be customized by setting the users session language and making the change  in the Setup and Maintenance task entitled “Manage [Standard|Common] Look-ups”. Online Help Yes, in fact all the seeded help is applied as part of each language pack install as part of the post-install provisioning process. If you are editing or adding custom online help then the Create Help screen provides a drop-down of which language your help customization will apply to. This is shown in the video below from our YouTube channel, and obviously you’ll need to it for each language in use. What is Coming for Translations? Currently planned for Release 8 is something called the User Interface (UI) Text Editor. This tool will allow the editing of all the text shown on the pages and forms of Fusion Application. This will provide a search based on a particular term or word, say “Worker”, and will allow it to be adjusted, say to “Employee”, which then updates all the Resource Bundles that contain it. In the case of multi-language environments, it will use the users session language (locale) to know which Resource Bundles to apply the change to. This capability will also support customization sandboxes, to help ensure changes can be tested and approved.  It is also interesting to note that the design currently allows any page-specific customizations done using Page Composer or Application Composer to over-write the global changes done via the UI Text Editor, allowing for special context-sensitive values to still be used. Further Reading and Resources The following short list provides the mains resources for digging into more detail on translation support for both Composer and JDeveloper customization projects. There is a dedicated chapter entitled “Translating Custom Text” in the Fusion Applications Extensibility Guide. This has good examples and steps for many tasks, especially administering resource bundles. Using localization formatting (numbers, dates etc) for design-time changes is well documented in the Fusion Applications Developer Guide. For more guidelines on general design-time globalization, see either the ‘Internationalizing and Localizing Pages’ chapter in the Oracle Fusion Middleware Web User Interface Developer’s Guide for Oracle Application Development Framework (Oracle Fusion Applications Edition) or the general Oracle Database Globalization Support Guide. The Oracle Architecture ‘A-Team’ provided a recent post on customizing the user session timeout popup, using design-time changes to resource bundles. It has detailed step-by-step examples which can be a useful illustration.

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  • Getting Ethernet driver to crippled machine

    - by Richard
    The reply at How do I install drivers for the Atheros AR8161 Ethernet controller? probably helps me. I have a Toshiba S855, bought yesterday. lspci -vv | grep Atheros command from the terminal shows me I have the AR8161 Gigabit Ethernet controller (rev 10) However the answer sudo apt-get install ... requires an internet connection. How can I, using another machine, capture the necessary information on that other machine to copy across to the crippled machine, and then how do I build from there. Thanks in anticipation

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  • A way to return multiple return values from a method: put method inside class representing return value. Is it a good design?

    - by john smith optional
    I need to return 2 values from a method. My approach is as follows: create an inner class with 2 fields that will be used to keep those 2 values put the method inside that class instantiate the class and call the method. The only thing that will be changed in the method is that in the end it will assign those 2 values to the fields of the instance. Then I can address those values by referencing to the fields of that object. Is it a good design and why?

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  • How To Validate an Email Address

    - by Richard Jones
    I’m using my blog today as book mark service today. I just found this article on howto really validate if an email address exists. I’ll have a go at wrapping this article into a WCF/Webservice http://www.webdigi.co.uk/blog/2009/how-to-check-if-an-email-address-exists-without-sending-an-email/

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  • Should a model binder populate all of the model?

    - by Richard
    Should a model binder populate all of the model, or only the bits that are being posted? For example, I am adding a product in my system and on the form i want the user to select which sites the new product will appear on. Therefore, in my model I want to populate a collection called "AllAvailableSites" to render the checkboxes for the user to choose from. I also need to populate the model with any chosen sites on a post in case the form does not validate, and I need to represent the form showing the initial selections. It would seem that I should let the model binder set the chosen sites on the model, and (once in the controller method) I set the "AllAvailableSites" on the model. Does that sound right? It seems more efficient to set everything in the model binder but someone is suggesting it is not quite right. I am grateful for any advice; I have to say that all the MVC model binding help online seems to cite really simple examples, nothing complicated. Do I really need a GET and a POST version of a method? Can't they just take the same view model? Then I check in my model binder if it is a GET/POST, and populate all the model accordingly.

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  • What is your most preferred method of site pagination?

    - by John Smith
    There seem to be quite a few implementations of this feature. Some sites like like Stackexchange have it laid out like this: [1][2][3][4][5] ... [954][Next] Other sites like game forums may have something like this: [1][2][3] ... [10] ... [50] ... [500] ... [954][Next] Some sites like webcomics (XKCD comes to mind) have it laid out like this: [Last][Prev][Random][Next][First] Reddit has a very simple pagination with only: [Prev][Next] Sites like Stackexchange and Google also allow you to change how many results you want per page. Personally, I have never used this feature. Is it even worth including or does it just further confuse the design with needless features? Personally, I have only ever seen the need for the webcomic style (without the random). If I need to go to a specific page (which is very, very rare) then I can just edit the address bar. Is it good design to make something more complex for rare occasions where it might make save the user some time? Is having to edit the address bar to navigate the site effectively in some circumstances bad design?

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  • Farmyard

    - by Richard Jones
    Moooooooo     For a while now we’ve been using Apple’s enterprise device app distribution mechanism.   This allows you to have a user, click on a URL on their iOS device and it pulls down a new version of an enterprise app. of of our servers. Its really nice,  have a look at - http://developer.apple.com/library/ios/#featuredarticles/FA_Wireless_Enterprise_App_Distribution/Introduction/Introduction.html   I’ve embedded this, into a check on application launch, that a web-service is called to detect a newer version of the software is available.  It then calls the URL to the App and a new version is deployed. You can alert users that a new App update is available by sending them a push notification.  See screenshot at the top. We send our push notifications out to users,  using a simple C# service.    The fun part is this.   You can instruct the push notification to play a sound (embedded in the app already). So our push notification’s play a random farmyard noise, i.e from a selection of - cow.wav dogbrk.wav duck.wav goose.wav horse.wav lamb.wav monkey.wav – left field I know rooster.wav Imagine my amusement being able to periodically send out an update and watch our office (of about 60 people) turn into farm for a few seconds. I’ve messed up a few times, with people being interrupted on customer conference calls,  but people seem good humoured about it. (so far) Simple(ish) pleasures…

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  • DIVs of equal height

    - by Richard Mitchell
    It's the same old old problem you want to make a set of columns the same height but life it too short for the CSS only version. It's technically possible to do but nowadays you can't run the web without having javascript turned on. There must be an easier way. After a short amount of googling I came across a few solutions. A couple were GPL'd which ruled them straight out as I want Red Gate to pay for my mortgage. The best simple solution was found at. http://www.cssnewbie.com/equal-height-columns-with-jquery/...(read more)

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