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• PHP fopen fails - does not have permission to open file in write mode

  - by George

  I have an Apache 2.17 server running on a Fedora 13. I want to be able to create a file in a directory. I cannot do that. Whenever I try to open a file with php for writing fopen(,'w'), it tells me that I don't have permission to do that. So i checked the httpd.conf file in /etc/httpd/conf/. It says user apache, group apache. So I changed ownership (chown -R apache:apache .*) of my whole /www directory to apache:apache. I also run chmod -R 777 * Apart from knowing how terribly dangerous this is, it actually still gives me the same error, even though I even allow public write!

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• Linux file permissions not being preserved

  - by yellavon

  I am deploying some custom software as root (a necessity for this situation). I set the owner/group to user1:user1 and set all the files to 644 beforehand in shell, then copy and deploy with ant. However, when files get copied over from the deployment directory, the ownership changes back to root and all the files install with 666 permissions. This seems to occur whether the file is overwritten or newly created. I believe there is a way to set an option in cp, mv commands to preserve permissions, but that would be a lot of commands to change. How can I fix this? Is there some setting I can change temporarily for root so the install always preserves the file permissions?

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• Problem deleting folder and files from "Program Files" folder in Win 7

  - by Craig Johnston

  How do you delete folders and files from the "Program Files" folder in Win 7? I am trying to do this on someone else's computer and I don't know what rights their user account is. It says that I don't have permission to delete the folder. I thought it was an administrator account because when I do "Run as Administrator" for other things it doesn't ask for a password, so it must be an administrator account. Should I be able to delete a folder out of "Program Files" if the account has administrator rights? Or do I need to do something else, such as "Take Ownership" of the folder.

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• Windows 7, files reappear after deletion.

  - by HeavyWave

  I'm trying to delete some files from a folder. I've taken ownership of the files and the folder. When I delete these files Windows doesn't report any errors and deletes them. BUT, after I press F5 these files reappear again. There are no messages whatsoever, they are just undeletable. I know login off will help, but how do I fix it without going through the pain of closing everything down? P.S. Files disappear from the folder after aprox. 5 minutes. Update. Turns out my version of Windows did not properly upgrade from test version, so it had some weird disk drive issues.

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• File permissions issue with an NFSv4 share, uploaded from a Mac Lion

  - by POP.sicle

  I have an NFSv4 share that was working fine, with Macs using Snow Leopard, to share files across the network. The NFS share has one cloned user/group that all clients autoconnect as. However, when I use a Lion Mac to copy a file from their user directory to the NFS, no other computer (mac SL/mac Lion/Win7) can edit/delete/write to the file that was uploaded - despite having the correct read/write/ex permissions visible on the NFS and through terminal. Attempting to edit the file permissions through Finder completely locks the file. I suspect this has something to do with Lion's ACLs (or maybe its version control) conflicting with NFSv4. Is there a way to disable or ignore extended ACLs or extended file permissions on the NFSv4 side, that would allow users to not run into this conflict? The work around currently is to use NFS Manager and set automounts to ignore ownership but installing NFS manager and configuring automounts for all of the computers seems more troubling than attempting to reconfigure the NFS settings. Advice?

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• proxychained browser unable to open files

  - by Cocoro Cara

  Ubuntu 10.10, Midori 0.3.2 browser (same problem with Epiphany 2.30.2, Chrome 11.0.686.1 dev; haven't tried with Firefox as yet) Proxychains-3.1 installed, working fine. Here is the deal: when NOT proxychained, Midori or Epiphany can download and open a file (e.g. PDFs from a Google search) in Evince without problem. But when proxychained, neither browser can open PDF files. The message is, "file xxx downloaded". Then it tries to open the file, an indication appears in the status bar, the turning wheel appears, and then nothing. Evince doesn't open. Whats going on here? In both cases (with and without proxychains) files are downloaded to the /tmp folder. They have the same file permissions and ownership. Whats different when proxychained? Why can't the files be opened and why are there no error messages or notifications. Why the silent failure? I don't want to use FF or Chrome. Chrome does not follow my GTK2 customizations and FF is just too resource heavy. Please help.

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• How to go from Mainframe to the Cloud?

  - by Ruma Sanyal

  Running applications on IBM mainframes is expensive, complex, and hinders IT responsiveness. The high costs from frequent forced upgrades, long integration cycles, and complex operations infrastructures can only be alleviated by migrating away from a mainframe environment.  Further, data centers are planning for cloud enablement pinned on principles of operating at significantly lower cost, very low upfront investment, operating on commodity hardware and open, standards based systems, and decoupling of hardware, infrastructure software, and business applications. These operating principles are in direct contrast with the principles of operating businesses on mainframes. By utilizing technologies such as Oracle Tuxedo, Oracle Coherence, and Oracle GoldenGate, businesses are able to quickly and safely migrate away from their IBM mainframe environments. Further, running Oracle Tuxedo and Oracle Coherence on Oracle Exalogic, the first and only integrated cloud machine on the market, Oracle customers can not only run their applications on standards-based open systems, significantly cutting their time to market and costs, they can start their journey of cloud enabling their mainframe applications. Oracle Tuxedo re-hosting tools and techniques can provide automated migration coverage for more than 95% of mainframe application assets, at a fraction of the cost Oracle GoldenGate can migrate data from mainframe systems to open systems, eliminating risks associated with the data migration Oracle Coherence hosts transactional data in memory providing mainframe-like data performance and linear scalability Running Oracle software on top of Oracle Exalogic empowers customers to start their journey of cloud enabling their mainframe applications Join us in a series of events across the globe where you you'll learn how you can build your enterprise cloud and add tremendous value to your business. In addition, meet with Oracle experts and your peers to discuss best practices and see how successful organizations are lowering total cost of ownership and achieving rapid returns by moving to the cloud. Register for the Oracle Fusion Middleware Forum event in a city new you!

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• Please help me decide if I should I change jobs [closed]

  - by KindaNewbie

  About me: I am very entrepreneurial and believe I would do well working solo as a consultant and possibly hiring help. I do want to do that at some point. I love to learn and a good challenge. Please help me make this decision! Current job (I am there for about 4 years): Pros: secure job good pay (I guess I am 80 percentile for my level/geographical area) large corporation - main business is not software excellent health insurance for low cost to me, pension, 401k matching, 6 weeks paid time off per year small dev team use of latest technologies (mostly WPF/silverlight) low supervision (I can do personal things all the time) I get to do a lot of moonlighting and my goal was to go solo full-time in a year or so. Cons: small team of non-professional devs 50% of my time I do things I don't enjoy projects are not meaningful to the organization If I left it wouldn't be too hard for them - business would resume as usual. Nobody besides my small team of 3 has any idea about software development whatsoever. Prospect job: Pros: small/agile software company same salary as current job same size dev team but all are very sharp (I would probably be the weakest of the team in the beginning) technology used is outside my comfort zone (latest cool web technolgies such as html5/jquery/...) - I am not a web dev and they know that. ton of learning opportunity Start-up - possibility of stock option/partial ownership of some sort Cons: Small office space - not able to do personal things as often (may be pro) No room for moonlighting less benefits (but salary can compensate for that)

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• Is my concept in open source license correct?

  - by tester

  I would like to justify whether my concept in the open source license is correct, as you know that, misunderstanding the terms may lead to a serious law sue. Thank you. The main difference among the open source license is whether the license is copyleft. Copyleft license means allow the others to reproduce, modify and distribute the products but the released product is bound by the same licensing restriction. That means they have to use the same license for the modified version. Also, the copyleft license require all the released modified version to be free software. On the other hand, if any others create derived work incorporating non-copyleft licensed code, they can choose any license for the code. The serveral kinds of license and comparsion GPL is a restrictive license. Software requires to released as GPL license if that integrate or is modified from the other GPL license software . The library used in developing GPL license software are also restricted to GPL and LGPL , proprietary software are not allowed to employ (or complied with) in any part of the GPL application. LGPL is similar to GPL , but was more permissive with regarding allow the using of other non-GPL software. BSD is relatively simple license, it allow developer to do anything on the original source code . The license holder do not hold any legal responsibilities for their released product. Apache license is evolved from the BSD license. The legal terms are improved and are written by legal professionals in a more modern way. It covers comprehensive intellectual property ownership and liability issues. Also, are there any popular license beside these? Thank you

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• Set usergroup and persmissions ftp folder back to default

  - by OrangeTux

  Argh, I tried to create a new ftp user via the commandline. But i did something wrong and now I can access the server via FTP but I can't see any files. It doesn't make any sense wich user I'm using. ls -la drwxr-xr-x 13 root ftp 4096 2012-03-30 09:47 . drwxr-xr-x 7 web6 ftp 4096 2012-03-26 09:28 .. drwxr-xr-x 4 web6 ftp 4096 2012-03-26 13:31 actions drwxr-xr-x 2 web6 ftp 4096 2012-03-26 11:46 bin -rwxr-xr-x 1 web6 ftp 1520 2012-03-24 23:32 changelog.txt drwxr-xr-x 2 web6 ftp 4096 2012-03-26 13:30 css drwxr-xr-x 8 web6 ftp 4096 2012-03-24 22:43 external -rwxr-xr-x 1 web6 ftp 333 2012-03-26 15:12 .htaccess drwxr-xr-x 3 web6 ftp 4096 2012-02-27 15:07 images -rwxr-xr-x 1 web6 ftp 1606 2012-03-26 21:25 index.php drwxr-xr-x 2 web6 ftp 4096 2012-02-18 13:20 js drwxr-xr-x 2 web6 ftp 4096 2012-02-03 00:34 layout drwxr-xr-x 2 web6 ftp 4096 2012-03-29 23:35 library drwxr-xr-x 2 web6 ftp 4096 2012-03-30 09:47 log -rwxr-xr-x 1 web6 ftp 396 2012-03-24 15:04 menu.php drwxr-xr-x 2 web6 ftp 4096 2012-03-30 12:01 python drwxr-xr-x 2 web6 ftp 4096 2012-03-23 10:51 todo I can't see no dirs and files because I changed the groupowner or I changed the rights of the groupowner of the ftp dir. How can I set the ownership of the files back to default so I can access the files via FTP again? Many thanks in advance

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• Antenna Aligner Part 6: Little Robots

  - by Chris George

  A week ago I took temporary ownership of a HTC Desire S so that I could start testing my app under Android. Support for Android was not in my original plan, but when Nomad added support for it recently, I starting thinking why not! So with some trepidation, I clicked the Build for Android button on the Nomad toolbar... nothing. Hmm... that's not right, I was expecting something to build. After a bit of faffing around I finally realised that I hadn't read the text on the Android setup page properly (yes that's right, RTFM!), and I needed a two-part application identifier, separated by a dot. I did this (not sure what the two part thing is all about, that one my list to investigate!) After making the change, the Android build worked and created the apk file. I uploaded this to the device and nervously ran it... it worked!!!  Well, more or less! So, there was not splash screen, but this was no surprise because I only have the iOS icons and splash screen in my project at the moment. What was more concerning was the compass update didn't seem to be working. I suspect this is a result of using an iOS specific option in the Phonegap compass watcher. Another thing to investigate. I've also just noticed that the css gradient background hasn't worked either... These issues aside, it was actually more successful than I was expecting, so happy days! Right, lets get Googling...   Next time: Preparing for submission to the App Store! :-)

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• SOA Starting Point: Methods for Service Identification and Definition

  As more and more companies start to incorporate a Service Oriented Architectural design approach into their existing enterprise systems, it creates the need for a standardized integration technology. One common technology used by companies is an Enterprise Service Bus (ESB). An ESB, as defined by Progress Software, connects and mediates all communications and interactions between services. In essence an ESB is a form of middleware that allows services to communicate with one another regardless of framework, environment, or location. With the emergence of ESB, a new emphasis is now being placed on approaches that can be used to determine what Web services should be built. In addition, what order should these services be built? In May 2011, SOA Magazine published an article that identified 10 common methods for identifying and defining services. SOA’s Ten Common Methods for Service Identification and Definition: Business Process Decomposition Business Functions Business Entity Objects Ownership and Responsibility Goal-Driven Component-Based Existing Supply (Bottom-Up) Front-Office Application Usage Analysis Infrastructure Non-Functional Requirements  Each of these methods provides various pros and cons in regards to their use within the design process. I personally feel that during a design process, multiple methodologies should be used in order to accurately define a design for a system or enterprise system. Personally, I like to create a custom cocktail derived from combining these methodologies in order to ensure that my design fits with the project’s and business’s needs while still following development standards and guidelines. Of these ten methods, I am particularly fond of Business Process Decomposition, Business Functions, Goal-Driven, Component-Based, and routinely use them in my designs.  Works Cited Hubbers, J.-W., Ligthart, A., & Terlouw , L. (2007, 12 10). Ten Ways to Identify Services. Retrieved from SOA Magazine: http://www.soamag.com/I13/1207-1.php Progress.com. (2011, 10 30). ESB ARCHITECTURE AND LIFECYCLE DEFINITION. Retrieved from Progress.com: http://web.progress.com/en/esb-architecture-lifecycle-definition.html

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• Finishing an iteration early

  - by f1dave

  I'd like some input on this on those working with agile methodologies... A current project is finding that development on our planned user stories is finishing some time before the end of the iteration, and that the testing effort and business acceptance is what's actually dragging us out longer towards the end. This means that the devs in question have spare time, and they're essentially going out to the iteration+1 backlog and starting work on cards there before our current iteration cards are 'done'. As iteration manager, I want to put a stop to this - I want a more team-orientated approach where the group takes ownership of getting all the cards done, as opposed to "Well, dev's done so what do I dev next?" The problem I face is convincing the team of this. On one hand, I understand why the devs don't want to test the code they've written (there are unit tests they write of course, but the manual testing to be done could be influenced by their bias). The team sees working ahead as making our next iterations easier, because a lot of the work is done before we start. I see this as screwing with the whole system of planning/actuals - but it's difficult to convince the team as to why this matters. What advice can you guys and girls give? How do we stop devs reaching ahead? What should they be doing instead? How much of a problem is this in the scheme of things, if things are still getting done?

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• How do you explain to an "agile" team that they still need to plan the software they write?

  - by user23157

  This week at work I got agiled yet again. Having gone through the standard agile, TDD, shared ownership, ad hoc development methodology of never planning anything beyond a few user stories on a piece of card, verbally chewing the cud over the technicallities of a 3rd party integration ad nauseam without ever doing any real thinking or due dilligence and architecturally coupling all production code to the first test that comes into anyone's head for the past few months we reach the end of a release cycle and lo and behold the main externally visible feature that we have been developing is too slow to use, buggy, becoming labyrinthinly complex and completely inflexible. During this process "spikes" were done but never documented and not a single architectural design was ever produced (there was no FS, so what the hell eh, if you don't know what you are developing, how can you plan or research it?) - the project passed from pair to pair, each of whom only ever focused on a single user story at a time and well the result was inevitable. To resolve this I went off the radar, went (the dreaded) waterfall, planned, coded and basically didn't swap off the pair and tried as much as I could to work alone - focusing on solid architecture and specifications rather than unit tests which will come later once everything is pinned down. The code is now much better and is actually totally usable, flexible and fast. Certain people seem to have really resented me doing this and have gone out of their way to sabotage my efforts (possibly unconsciously) because it goes against the holy process of agile. So how do you, as a developer, explain to the team that it is not "un-agile" to plan their work, and how do you fit planning into the agile process? (I'm not talking about the IPM; I'm talking about sitting down with a problem and sketching out an end-to-end design that says how a problem should be solved in sufficient detail that anyone who works on the problem knows what architecture and patterns they should be using and where the new code should integrate into existing code)

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• Antenna Aligner Part 6: Little Robots

  - by Chris George

  A week ago I took temporary ownership of a HTC Desire S so that I could start testing my app under Android. Support for Android was not in my original plan, but when Nomad added support for it recently, I starting thinking why not! So with some trepidation, I clicked the Build for Android button on the Nomad toolbar... nothing. Hmm... that's not right, I was expecting something to build. After a bit of faffing around I finally realised that I hadn't read the text on the Android setup page properly (yes that's right, RTFM!), and I needed a two-part application identifier, separated by a dot. I did this (not sure what the two part thing is all about, that one my list to investigate!) After making the change, the Android build worked and created the apk file. I uploaded this to the device and nervously ran it... it worked!!!  Well, more or less! So, there was not splash screen, but this was no surprise because I only have the iOS icons and splash screen in my project at the moment. What was more concerning was the compass update didn't seem to be working. I suspect this is a result of using an iOS specific option in the Phonegap compass watcher. Another thing to investigate. I've also just noticed that the css gradient background hasn't worked either... These issues aside, it was actually more successful than I was expecting, so happy days! Right, lets get Googling...   Next time: Preparing for submission to the App Store! :-)

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• How to handle coworker with "obsessive refactoring disorder"

  - by ThuneGrill

  My coworker (who is very clever, but with severly limited inter-personal skills), keeps refactoring my code even when it is work in progress and assigned to me as a task. Whereas I fully subscribed to the idea of collective ownership of code, I find this extremely irritating, but attempts to have him stop seem to have no effect. My analysis of his personality is that he considers himself the best, and if it had not been for him, the codebase would have been in a mess. I should add that I am not a novice, I know my skills and I produce quality work. Some of the refactorings are indeed to the better, most are basically just introduction of a style that he likes better than mine. In addition, he has a almost child-like need to have the last word in any discussion and has never any word of praise for work done by co-workers. There is always something that he, the master, would have done differently. I feel this is strongly affecting the quality of my work-life. What should I do ?

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• The Oracle Platform

  - by Naresh Persaud

  Today’s enterprises typically create identity management infrastructures using ad-hoc, multiple point solutions. Relying on point solutions introduces complexity and high cost of ownership leading many organizations to rethink this approach. In a recent worldwide study of 160 companies conducted by Aberdeen Research, there was a discernible shift in this trend as businesses are now looking to move away from the point solution approach from multiple vendors and adopt an integrated platform approach. By deploying a comprehensive identity and access management strategy using a single platform, companies are saving as much as 48% in IT costs, while reducing audit deficiencies by nearly 35%. According to Aberdeen's research, choosing an integrated suite or “platform” of solutions for Identity Management from a single vendor can have many advantages over choosing “point solutions” from multiple vendors. The Oracle Identity Management Platform is uniquely designed to offer several compelling benefits to our customers.  Shared Services: Instead of separate solutions for - Administration, Authentication, Authorization, Audit and so on–  Oracle Identity Management offers a set of share services that allows these services to be consumed by each component in the stack and by developers of new applications  Actionable Intelligence: The most compelling benefit of the Oracle platform is ” Actionable intelligence” which means if there is a compliance violation, the same platform can fix it. And If a user is logging in from an un-trusted device or we detect an attack and act proactively on that information. Suite Interoperability: With the oracle platform the components all connect and integrated with each other. So if an organization purchase the platform for provisioning and wants to manage access, then the same platform can offer access management which leads to cost savings. Extensible and Configurable: With point solutions – you typically get limited ability to extend the tool to address custom requirements. But with the Oracle platform all of the components have a common way to extend the UI and behavior Find out more about the Oracle Platform approach in this presentation. Platform approach-series-the oracleplatform-final View more PowerPoint from OracleIDM

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• Permissionless external drive with NTFS

  - by user12889

  I have an external hard disk which has 1 partition, formatted in NTFS. I use this drive on multiple computers with a different logins on different machines, Windows XP and Windows 7. All files are plain old files, not OS encrypted or compressed. Every now and then Windows 7 does not let me access some files, citing permission problems. I can circumvent this per case by taking ownership and setting appropriate permissions. This, however, is tedious. Is there a simple way to tell Windows to not enforce or store any permissions on any file/directory on a partition?

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• Securing php on a shared apache

  - by Jack

  I'm going to install apache+php in a server where two users, A and B, will deploy their website. I'm trying to achieve isolation of users' space for security reasons: that is no scripts from site A should be able to read files in site B. To achieve this I installed suphp. Website files of user A are owned by A:A with perm=700 and user of B are owned by B:B with perm=700. Suphp works great, but apache complains about permissions to read .htaccess. How can I let apache to read .htaccess in every dir of A and B while keeping isolation between site A and site B? I played with ownership (group = www-data) and permissions (750) but I found no way to keep isolation granted. Any idea? Maybe by running apache as root, but in this case are there any drawbacks?

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• Robocopy hiding folders on backup drives

  - by Neil Barnwell

  I have a backup batch file that uses Robocopy to backup my files: robocopy "C:\" "G:\Default\RoboCopyBackup\C" /XF Pagefile.sys /XD "System Volume Information" "Recycler" "Temporary Internet Files" "Installer Cache" "Temp" /E /R:1 /W:0 /TEE /XJ This should create a folder structure on the external backup drive like so: G:\Default\RoboCopyBackup\C\... However, G: appears totally empty. What is weird, is that the folders and files are there! If I type the above path into the address bar, I see all the files and folders! Can anyone help me work out why? I think it might be some NTFS-based ownership/permissions thing but I'm not sure.

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• Authorization design-pattern / practice?

  - by Lawtonfogle

  On one end, you have users. On the other end, you have activities. I was wondering if there is a best practice to relate the two. The simplest way I can think of is to have every activity have a role, and assign every user every role they need. The problem is that this gets really messy in practice as soon as you go beyond a trivial system. A way I recently designed was to have users who have roles, and roles have privileges, and activities require some combinations of privileges. For the trivial case, this is more complex, but I think it will scale better. But after I implemented it, I felt like it was overkill for the system I had. Another option would be to have users, who have roles, and activities require you to have a certain role to perform with many activities sharing roles. A more complex variant of this would given activities many possible roles, which you only needed one of. And an even more complex variant would be to allow logical statements of role ownership to use an activity (i.e. Must have A and (B exclusive or C) and must not have D). I could continue to list more, but I think this already gives a picture. And many of these have trade offs. But in software design, there are oftentimes solutions, while perhaps not perfect in every possible case, are clearly top of the pack to an extent it isn't even considered opinion based (i.e. how to store passwords, plain text is worse, hashing better, hashing and salt even better, despite the increased complexity of each level) (i.e. 2, Smart UI designs for applications are bad, even if it is subjective as to what the best design is). So, is there a best practice for authorization design that is not purely opinion based/subjective?

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• Make a socket as a user but make it readable and writable by another

  - by user1598585

  I have a software that is run under user A, this software creates a socket in /sockets and the socket should be readable and writable by user B. I have tried setting the directory to have ownership A:A or A:B but when user A creates the socket, it ends up with uid A and gid A. Using ACLs has not helped so far, the default mask is preventing the rights to be effective. rw permisions for B will always turn into jusr r. If what I make is not a socket it will work fine. How can I best accomplish this task? (It is for a web-server where the web-application makes the socket and the web-server software forwards requests to it)

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• Stuck on Login PhpMyAdmin

  - by TMP

  Hi. I've isntalled phpmyadmin via apt-get. I've set the apache env-vars to the correct user:group. I've set ownership of /etc/apache2 and /etc/phpmyadmin to this user:group. I've restarted both apache2 and mysql several times. My Problem: When I access [ServerIP]/phpmyadmin I get the login screen, I enter the information, and i'm right back at the login screen, with not even an error "permission denied" or "password wrong" or whatever. The only things thats different is the URL: Instead of the Original http://[ServerIP]/phpmyadmin/index.php I am now at http://[ServerIP]/phpmyadmin/index.php?token=[Long Hex string here] However, still the login dialog. My Question: How Do I fix this?

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• Applying to a company while personally working on a comparable project

  - by Developer Art

  That's going to be an unusual question but here it goes. I'm entertaining the thought to send my docs to a place which develops a large web project of a social type. Social meaning people, communities, interaction and all that usual stuff. The issue is that I myself am working on something that falls into the category of social in my private time. Now the question. Is it wise to apply there under these circumstances? I think there may be issues of intellectual ownership if I develop something similar that exists or will exist in that company's work. On the other hand, the web of full of social places (even this site is one of them), many of them utilize the same ideas and move in the same direction and it seems to work for everyone. It's hard to come up with something which hasn't been tried yet by somebody else so it's all basically reuse of the commonly available ideas and experience. What I'm working on is not a functional equivalent, it's rather largely off. There may be some intersections, but on a large scale this is not an equivalent. And whatever features might coincide, they already exist everywhere on the web anyway. Also technology stacks are entirely different so the issue with directly copying out parts of the code is probably not applicable. I plan to say it up front that I'm engaged in a personal project of mine and let them see if it represents a problem for them. What do you think? Am I making things up or is there really an issue?

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• Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

  - by Charles Knapp

  The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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