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• Planning in the Cloud - For Real

  - by jmorourke

  One of the hottest topics at Oracle OpenWorld 2012 this week is “the cloud”.  Over the past few years, Oracle has made major investments in cloud-based applications, including some acquisitions, and now has over 100 applications available through Oracle Cloud services.  At OpenWorld this week, Oracle announced seven new offerings delivered via the Oracle Cloud services platform, one of which is the Oracle Planning and Budgeting Cloud Service.  Based on Oracle Hyperion Planning, this service is the first of Oracle’s EPM applications to be to be offered in the Cloud.    This solution is targeted to organizations that are struggling with spreadsheets or legacy planning and budgeting applications, want to deploy a world class solution for financial planning and budgeting, but are constrained by IT resources and capital budgets. With the Oracle Planning and Budgeting Cloud Service, organizations can fast track their way to world-class financial planning, budgeting and forecasting – at cloud speed, with no IT infrastructure investments and with minimal IT resources. Oracle Hyperion Planning is a market-leading budgeting, planning and forecasting application that is used by over 3,300 organizations worldwide.  Prior to this announcement, Oracle Hyperion Planning was only offered on a license and maintenance basis.  It could be deployed on-premise, or hosted through Oracle On-Demand or third party hosting partners.  With this announcement, Oracle’s market-leading Hyperion Planning application will be available as a Cloud Service and through subscription-based pricing. This lowers the cost of entry and deployment for new customers and provides a scalable environment to support future growth. With this announcement, Oracle is the first major vendor to offer one of its core EPM applications as a cloud-based service.  Other major vendors have recently announced cloud-based EPM solutions, but these are only BI dashboards delivered via a cloud platform.   With this announcement Oracle is providing a market-leading, world-class financial budgeting, planning and forecasting as a cloud service, with the following advantages: ·                     Subscription-based pricing ·                     Available standalone or as an extension to Oracle Fusion Financials Cloud Service ·                     Implementation services available from Oracle and the Oracle Partner Network ·                     High scalability and performance ·                     Integrated financial reporting and MS Office interface ·                     Seamless integration with Oracle and non-Oracle transactional applications ·                     Provides customers with more options for their planning and budgeting deployment vs. strictly on-premise or cloud-only solution providers. The OpenWorld announcement of Oracle Planning and Budgeting Cloud Service is a preview announcement, with controlled availability expected in calendar year 2012.  For more information, check out the links below: Press Release Web site If you have any questions or need additional information, please feel free to contact me at [email protected].

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• Process Power to the People that Create Engagement

  - by Michael Snow

  Organizations often speak about their engagement problems as if the problem is the people they are trying to engage - employees,  partners, customers and citizens.  The reality of most engagement problems is that the processes put in place to engage are impersonal, inflexible, unintuitive, and often completely ignorant of the population they are trying to serve. Life, Liberty and the Pursuit of Delight? How appropriate during this short week of the US Independence Day Holiday that we're focusing on People, Process and Engagement. As we celebrate this holiday in the US and the historic independence we gained (sorry Brits!) - it's interesting to think back to 1776 to the creation of that pivotal document, the Declaration of Independence. What tremendous pressure to create an engaging document and founding experience they must have felt. "On June 11, 1776, in anticipation of the impending vote for independence from Great Britain, the Continental Congress appointed five men — Thomas Jefferson, John Adams, Benjamin Franklin, Roger Sherman, and Robert Livingston — to write a declaration that would make clear to people everywhere why this break from Great Britain was both necessary and inevitable. The committee then appointed Jefferson to draft a statement. Jefferson produced a "fair copy" of his draft declaration, which became the basic text of his "original Rough draught." The text was first submitted to Adams, then Franklin, and finally to the other two members of the committee. Before the committee submitted the declaration to Congress on June 28, they made forty-seven emendations to the document. During the ensuing congressional debates of July 1-4, 1776, Congress adopted thirty-nine further revisions to the committee draft. (http://www.constitution.org) If anything was an attempt for engaging the hearts and minds of the 13 Colonies at the time, this document certainly succeeded in its mission. ...Their tools at the time were pen and ink and parchment. Although the final document would later be typeset with lead type for a printing press to distribute to the colonies, all of the original drafts were hand written. And today's enterprise complains about using "Review and Track Changes" at times.  Can you imagine the manual revision control process? or lack thereof?  Collaborative process? Time delays? Would  implementing a better process have helped our founding fathers collaborate better? Declaration of Independence rough draft below. One of many during the creation process. Great comparison across multiple versions of the document here. (from http://www.ushistory.org/): While you may not be creating a new independent nation, getting your employees to engage is crucial to your success as a company in today's world. Oracle WebCenter provides the tools that power engagement. Employees that have better tools for communication, collaboration and getting their job done are more engaged employees. Better engaged employees create more engaged customers and partners. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";}

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• OPN Exchange General Sessions –Fowler, Kurian & More!

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} With so much excitement about to take place at OPN Exchange @ OpenWorld, it’s hard to decide what to attend, where to go, who to meet and what to eat! Let us help you decide by first asking a question… How often do you get to choose between seven key Oracle Executives as they address the five biggest topics facing the industry today? After the Partner Keynote with Judson Althoff, join us for the OPN Exchange General Sessions: DATE: Sunday September 30th TIME: 3:30-4:30 pm LOCATION: Moscone South, Esplanade Level John Fowler & Tom LaRocca (Technology for Partners: Room 306): Learn how to grow your top and bottom line by selling Oracle on Oracle. Chris Leone (Applications for Partners: Room 303): Catch the partner-only value prop, selling secrets and competitive compares to win with the Fusions Applications product family. Angelo Pruscino & Sohan DeMel (Engineered Systems for Partners: Room 301): Get the secrets to selling and implementing Oracle’s transformational Engineered Systems products. You won’t want to miss the Oracle Database Appliance Unplugged demonstration! Sonny Singh (Industry Solutions: Room 302): Develop profitable practices answering the challenges faced by companies operating in discrete industries and the opportunity represented by Machine2Machine Java. Thomas Kurian (Cloud for Partnesr: Room 304): Today it is all about the Cloud. Oracle offers both traditional cloud infrastructure solutions, as well cloud platform and software services. Attend this session to learn more about Oracle’s Platform, Application, and Social cloud services. Put on your thinking caps because these speakers are ready to blow your mind with five tracks of exclusive content catered to you, our partners. Boom! The OPN Communication Team Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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• No Customer Left Behind

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development What does customer experience mean to you? Is it a strategy for your executives? A new buzz word and marketing term? A bunch of CRM technology with social software added on? For me, customer experience is a customer-centric worldview that produces a deeper understanding of your business and what it takes to achieve sustainable, differentiated success. It requires you to prioritize and examine the journey your customers are on with your brand, so you can answer the question, "How can we drive greater value for our business by delivering a better customer experience?" Businesses that embrace a customer-centric worldview understand their business at a much deeper level than most. They know who their customers are, what their value is, what they do, what they say, what they want, and ultimately what that means to their business. "Why Isn't Everyone Doing It?" We're all consumers who have our own experiences with many brands. Good or bad, some of those experiences stay with us. So viscerally we understand the concept of customer experience from the stories we share. One that stands out in my mind happened as I was preparing to leave for a 12-month job assignment in Europe. I wanted to put my cable television subscription on hold. I wasn't leaving for another vendor. I wasn't upset. I just had a situation where it made sense to put my $180 per month account on pause until I returned. Unfortunately, there was no way for this cable company to acknowledge that I was a loyal customer with a logical request - and to respond accordingly. So, ultimately, they lost my business. Research shows us that it costs six to seven times more to acquire a new customer than to retain an existing one. Heavily funding the efforts of getting new customers and underfunding the efforts of serving the needs of your existing (who are your greatest advocates) is a vicious and costly cycle. "Hey, These Guys Suck!" I love my Apple iPad because it's so easy to use. The explosion of these types of technologies, combined with new media channels, has raised our expectations and made us hyperaware of what's going on and what's available. In addition, social media has given us a megaphone to share experiences both positive and negative with greater impact. We are now an always-on culture that thrives on our ability to access, connect, and share anywhere anytime. If we don't get the service, product, or value we expect, it is easy to tell many people about it. We also can quickly learn where else to get what we want. Consumers have the power of influence and choice at a global scale. The businesses that understand this principle are able to leverage that power to their advantage. The ones that don't, suffer from it. Which camp are you in?Note: This is Part 1 in a three-part series. Stop back for Part 2 on November 19.

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• UITableViewCell selected subview ghosts

  - by Jonathan Cohen

  Hi all, I'm learning about the iPhone SDK and have an interesting exception with UITableViewCell subview management when a finger is pressed on some rows. The table is used to assign sounds to hand gestures -- swiping the phone in one of 3 directions triggers the sound to play. Selecting a row displays an action sheet with 4 options for sound assignment: left, down, right, and cancel. Sounds can be mapped to one, two, or three directions so any cell can have one of seven states: left, down, right, left and down, left and right, down and right, or left down and right. If a row is mapped to any of these seven states, a corresponding arrow or arrows are displayed within the bounds of the row as a subview. Arrows come and go as they should in a given screen and when scrolling around. However, after scrolling to a new batch of rows, only when I press my finger down on some (but not all) rows, does an arrow magically appear in the selected state background. When I lift my finger off the row, and the action sheet appears, the arrow disappears. After pressing any of the four buttons, I can't replicate this anymore. But it's really disorienting and confusing to see this arrow flash on screen because the selected row isn't assigned to anything. What haven't I thought to look into here? All my table code is pasted below and this is a screencast of the problem: http://www.screencast.com/users/JonathanGCohen/folders/Jing/media/d483fe31-05b5-4c24-ab4d-70de4ff3a0bf Am I managing my subviews wrong or is there a selected state property I'm missing? Something else? Should I have included any more information in this post to make things clearer? Thank you!! #pragma mark - #pragma mark Table - (NSInteger)numberOfSectionsInTableView:(UITableView *)tableView { return ([categories count] > 0) ? [categories count] : 1; } - (NSInteger)tableView:(UITableView *)tableView numberOfRowsInSection:(NSInteger)section { if ([categories count] == 0) return 0; NSMutableString *key = [categories objectAtIndex:section]; NSMutableArray *nameSection = [categoriesSounds objectForKey:key]; return [nameSection count]; } - (UITableViewCell *)tableView:(UITableView *)tableView cellForRowAtIndexPath:(NSIndexPath *)indexPath { NSUInteger section = [indexPath section]; NSUInteger row = [indexPath row]; NSString *key = [categories objectAtIndex:section]; NSArray *nameSection = [categoriesSounds objectForKey:key]; static NSString *SectionsTableIdentifier = @"SectionsTableIdentifier"; UITableViewCell *cell = [tableView dequeueReusableCellWithIdentifier: SectionsTableIdentifier]; NSArray *sound = [categoriesSounds objectForKey:key]; NSString *soundName = [[sound objectAtIndex: row] objectAtIndex: 0]; NSString *soundOfType = [[sound objectAtIndex: row] objectAtIndex: 1]; if (cell == nil) { cell = [[[UITableViewCell alloc] initWithStyle:UITableViewCellStyleDefault reuseIdentifier:SectionsTableIdentifier] autorelease]; } cell.textLabel.text = [[nameSection objectAtIndex:row] objectAtIndex: 0]; NSUInteger soundSection = [[[sound objectAtIndex: row] objectAtIndex: 2] integerValue]; NSUInteger soundRow = [[[sound objectAtIndex: row] objectAtIndex: 3] integerValue]; NSUInteger leftRow = [leftOldIndexPath row]; NSUInteger leftSection = [leftOldIndexPath section]; if (soundRow == leftRow && soundSection == leftSection && leftOldIndexPath !=nil){ [selectedSoundLeftAndDown removeFromSuperview]; [selectedSoundLeftAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundLeft]; selectedSoundLeft.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundLeft]; } NSUInteger downRow = [downOldIndexPath row]; NSUInteger downSection = [downOldIndexPath section]; if (soundRow == downRow && soundSection == downSection && downOldIndexPath !=nil){ [selectedSoundLeftAndDown removeFromSuperview]; [selectedSoundDownAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundDown]; selectedSoundDown.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundDown]; } NSUInteger rightRow = [rightOldIndexPath row]; NSUInteger rightSection = [rightOldIndexPath section]; if (soundRow == rightRow && soundSection == rightSection && rightOldIndexPath !=nil){ [selectedSoundDownAndRight removeFromSuperview]; [selectedSoundLeftAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundRight]; selectedSoundRight.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundRight]; } // combos if (soundRow == leftRow && soundRow == downRow && soundSection == leftSection && soundSection == downSection){ [selectedSoundLeft removeFromSuperview]; [selectedSoundDown removeFromSuperview]; [selectedSoundLeftAndDownAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundLeftAndDown]; selectedSoundLeftAndDown.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundLeftAndDown]; } if (soundRow == leftRow && soundRow == rightRow && soundSection == leftSection && soundSection == rightSection){ [selectedSoundLeft removeFromSuperview]; [selectedSoundRight removeFromSuperview]; [selectedSoundLeftAndDownAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundLeftAndRight]; selectedSoundLeftAndRight.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundLeftAndRight]; } if (soundRow == downRow && soundRow == rightRow && soundSection == downSection && soundSection == rightSection){ [selectedSoundDown removeFromSuperview]; [selectedSoundRight removeFromSuperview]; [selectedSoundLeftAndDownAndRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundDownAndRight]; selectedSoundDownAndRight.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundDownAndRight]; } if (soundRow == leftRow && soundRow == downRow && soundRow == rightRow && soundSection == leftSection && soundSection == downSection && soundSection == rightSection){ [selectedSoundLeftAndDown removeFromSuperview]; [selectedSoundLeftAndRight removeFromSuperview]; [selectedSoundDownAndRight removeFromSuperview]; [selectedSoundLeft removeFromSuperview]; [selectedSoundDown removeFromSuperview]; [selectedSoundRight removeFromSuperview]; [cell.contentView addSubview: selectedSoundLeftAndDownAndRight]; selectedSoundLeftAndDownAndRight.frame = CGRectMake(200,8,30,30); } else { [cell.contentView sendSubviewToBack: selectedSoundLeftAndDownAndRight]; } [indexPath retain]; return cell; } - (NSMutableString *)tableView:(UITableView *)tableView titleForHeaderInSection:(NSInteger)section { if ([categories count] == 0) return nil; NSMutableString *key = [categories objectAtIndex:section]; if (key == UITableViewIndexSearch) return nil; return key; } - (NSMutableArray *)sectionIndexTitlesForTableView:(UITableView *)tableView { if (isSearching) return nil; return categories; } - (NSIndexPath *)tableView:(UITableView *)tableView willSelectRowAtIndexPath:(NSIndexPath *)indexPath { [table reloadData]; [selectedSoundLeft removeFromSuperview]; [selectedSoundDown removeFromSuperview]; [selectedSoundRight removeFromSuperview]; [selectedSoundLeftAndDown removeFromSuperview]; [selectedSoundLeftAndRight removeFromSuperview]; [selectedSoundDownAndRight removeFromSuperview]; [selectedSoundLeftAndDownAndRight removeFromSuperview]; [search resignFirstResponder]; if (isSearching == YES && [search.text length] != 0 ){ searched = YES; } search.text = @""; isSearching = NO; [tableView reloadData]; [indexPath retain]; [indexPath retain]; return indexPath; } - (void)tableView:(UITableView *)tableView didSelectRowAtIndexPath:(NSIndexPath *)indexPath { [table reloadData]; selectedIndexPath = indexPath; [table reloadData]; NSInteger section = [indexPath section]; NSInteger row = [indexPath row]; NSString *key = [categories objectAtIndex:section]; NSArray *sound = [categoriesSounds objectForKey:key]; NSString *soundName = [[sound objectAtIndex: row] objectAtIndex: 0]; [indexPath retain]; [indexPath retain]; NSMutableString *title = [NSMutableString stringWithString: @"Assign Gesture for "]; NSMutableString *soundFeedback = [NSMutableString stringWithString: (@"%@", soundName)]; [title appendString: soundFeedback]; UIActionSheet *action = [[UIActionSheet alloc] initWithTitle:(@"%@", title) delegate:self cancelButtonTitle:@"Cancel" destructiveButtonTitle: nil otherButtonTitles:@"Left",@"Down",@"Right",nil]; action.actionSheetStyle = UIActionSheetStyleDefault; [action showInView:self.view]; [action release]; } - (void)actionSheet:(UIActionSheet *)actionSheet clickedButtonAtIndex:(NSInteger)buttonIndex{ NSInteger section = [selectedIndexPath section]; NSInteger row = [selectedIndexPath row]; NSString *key = [categories objectAtIndex:section]; NSArray *sound = [categoriesSounds objectForKey:key]; NSString *soundName = [[sound objectAtIndex: row] objectAtIndex: 0]; NSString *soundOfType = [[sound objectAtIndex: row] objectAtIndex: 1]; NSUInteger soundSection = [[[sound objectAtIndex: row] objectAtIndex: 2] integerValue]; NSUInteger soundRow = [[[sound objectAtIndex: row] objectAtIndex: 3] integerValue]; NSLog(@"sound row is %i", soundRow); NSLog(@"sound section is row is %i", soundSection); typedef enum { kLeftButton = 0, kDownButton, kRightButton, kCancelButton } gesture; switch (buttonIndex) { //Left case kLeftButton: showLeft.text = soundName; left = [[NSBundle mainBundle] pathForResource:(@"%@", soundName) ofType:(@"%@", soundOfType)]; AudioServicesCreateSystemSoundID((CFURLRef)[NSURL fileURLWithPath:left], &soundNegZ); AudioServicesPlaySystemSound (soundNegZ); [table deselectRowAtIndexPath:selectedIndexPath animated:YES]; leftIndexSection = [NSNumber numberWithInteger:section]; leftIndexRow = [NSNumber numberWithInteger:row]; NSInteger leftSection = [leftIndexSection integerValue]; NSInteger leftRow = [leftIndexRow integerValue]; NSString *leftKey = [categories objectAtIndex: leftSection]; NSArray *leftSound = [categoriesSounds objectForKey:leftKey]; NSInteger leftSoundSection = [[[leftSound objectAtIndex: leftRow] objectAtIndex: 2] integerValue]; NSInteger leftSoundRow = [[[leftSound objectAtIndex: leftRow] objectAtIndex: 3] integerValue]; leftOldIndexPath = [NSIndexPath indexPathForRow:leftSoundRow inSection:leftSoundSection]; break; //Down case kDownButton: showDown.text = soundName; down = [[NSBundle mainBundle] pathForResource:(@"%@", soundName) ofType:(@"%@", soundOfType)]; AudioServicesCreateSystemSoundID((CFURLRef)[NSURL fileURLWithPath:down], &soundNegX); AudioServicesPlaySystemSound (soundNegX); [table deselectRowAtIndexPath:selectedIndexPath animated:YES]; downIndexSection = [NSNumber numberWithInteger:section]; downIndexRow = [NSNumber numberWithInteger:row]; NSInteger downSection = [downIndexSection integerValue]; NSInteger downRow = [downIndexRow integerValue]; NSString *downKey = [categories objectAtIndex: downSection]; NSArray *downSound = [categoriesSounds objectForKey:downKey]; NSInteger downSoundSection = [[[downSound objectAtIndex: downRow] objectAtIndex: 2] integerValue]; NSInteger downSoundRow = [[[downSound objectAtIndex: downRow] objectAtIndex: 3] integerValue]; downOldIndexPath = [NSIndexPath indexPathForRow:downSoundRow inSection:downSoundSection]; break; //Right case kRightButton: showRight.text = soundName; right = [[NSBundle mainBundle] pathForResource:(@"%@", soundName) ofType:(@"%@", soundOfType)]; AudioServicesCreateSystemSoundID((CFURLRef)[NSURL fileURLWithPath:right], &soundPosX); AudioServicesPlaySystemSound (soundPosX); [table deselectRowAtIndexPath:selectedIndexPath animated:YES]; rightIndexSection = [NSNumber numberWithInteger:section]; rightIndexRow = [NSNumber numberWithInteger:row]; NSInteger rightSection = [rightIndexSection integerValue]; NSInteger rightRow = [rightIndexRow integerValue]; NSString *rightKey = [categories objectAtIndex: rightSection]; NSArray *rightSound = [categoriesSounds objectForKey:rightKey]; NSInteger rightSoundSection = [[[rightSound objectAtIndex: rightRow] objectAtIndex: 2] integerValue]; NSInteger rightSoundRow = [[[rightSound objectAtIndex: rightRow] objectAtIndex: 3] integerValue]; rightOldIndexPath = [NSIndexPath indexPathForRow:rightSoundRow inSection:rightSoundSection]; break; case kCancelButton: [table deselectRowAtIndexPath:selectedIndexPath animated:YES]; break; default: break; } UITableViewCell *viewCell = [table cellForRowAtIndexPath: selectedIndexPath]; NSArray *subviews = viewCell.subviews; for (UIView *cellView in subviews){ cellView.alpha = 1; } [table reloadData]; } - (NSInteger)tableView:(UITableView *)tableView sectionForSectionIndexTitle:(NSMutableString *)title atIndex:(NSInteger)index { NSMutableString *category = [categories objectAtIndex:index]; if (category == UITableViewIndexSearch) { [tableView setContentOffset:CGPointZero animated:NO]; return NSNotFound; } else return index; }

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• Oracle ADF Coverage at OOW

  - by Frank Nimphius

  Below is the schedule for all ADF related sessions at a glance. Note the Meet and greet session added for Wednesday Octiber 3rd from 4.30 pm to 5:30. Oracle ADF and Fusion Development General Session Mon 1 Oct, 2012 Time Title Location 10:45 AM - 11:45 AM General Session: The Future of Development for Oracle Fusion—From Desktop to Mobile to Cloud Marriott Marquis - Salon 8 12:15 PM - 1:15 PM General Session: Extend Oracle Fusion Apps to Tablets/Smartphones with Oracle Mobile Technology Moscone West - 3014 1:45 PM - 2:45 PM General Session: Extend Oracle Applications to Mobile Devices with Oracle’s Mobile Technologies Moscone West - 3002/3004 4:45 PM - 5:45 PM General Session: Building Mobile Applications with Oracle Cloud Moscone West - 2002/2004 Conference Session Mon 1 Oct, 2012 Time Title Location 12:15 PM - 1:15 PM Understanding Oracle ADF and Its Role in Oracle Fusion Moscone South - 306 1:45 PM - 2:45 PM Building Performant Oracle ADF Business Components to Meet Tomorrow’s Needs Marriott Marquis - Golden Gate C3 3:15 PM - 4:15 PM End-to-End Oracle ADF Development in Eclipse Marriott Marquis - Golden Gate C3 4:45 PM - 5:45 PM Classic Mistakes with Oracle Application Development Framework Marriott Marquis - Salon 7 Tues 2 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM One Size Doesn’t Fit All: Oracle ADF Architecture Fundamentals Marriott Marquis - Golden Gate C2 10:15 AM - 11:15 AM Oracle Business Process Management/Oracle ADF Integration Best Practices Marriott Marquis - Golden Gate C3 11:45 AM - 12:45 PM Mobile-Enable Oracle Fusion Middleware and Enterprise Applications with Oracle ADF Moscone South - 306 11:45 AM - 12:45 PM Secrets of Successful Projects with Oracle Application Development Framework Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM Develop On-Device iPhone and iPad Apps Without Writing Any Objective-C Code Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM BPM, SOA, and Oracle ADF Combined: Patterns Learned from Oracle Fusion Applications Moscone West - 3003 1:15 PM - 2:15 PM The Future of Forms Is … Oracle Forms (and Friends) Moscone South - 306 5:00 PM - 6:00 PM Best Practices for Integrating SOAP and REST Service into Oracle ADF Marriott Marquis - Golden Gate C2 Wed 3 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Mobile Apps for Oracle E-Business Suite with Oracle ADF Mobile and Oracle SOA Suite Moscone West - 3001 10:15 AM - 11:15 AM Visualize This! Best Practices for Data Visualization in Desktop and Mobile Apps Marriott Marquis - Golden Gate C3 10:15 AM - 11:15 AM Set Up Your Oracle ADF Project and Development Team for Productivity: Seven Essential Tips Marriott Marquis - Golden Gate C2 11:45 AM - 12:45 PM How to Migrate an Oracle Forms Application to Oracle ADF Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM Oracle ADF: Lessons Learned in Real-World Implementations Moscone South - 309 3:30 PM - 4:30 PM Oracle ADF Implementations Around the Globe: Best Practices Marriott Marquis - Golden Gate C2 3:30 PM - 4:30 PM Oracle Developer Cloud Services Marriott Marquis - Salon 7 4:30 PM - 5:30 PM Oracle JDeveloper and Oracle ADF: What’s New Hilton San Francisco - Continental Ballroom 5 5:00 PM - 6:00 PM Mobile Solutions for Oracle E-Business Suite Applications: Technical Insight Moscone West - 2020 5:00 PM - 6:00 PM Extending Social into Enterprise Applications and Business Processes Marriott Marquis - Golden Gate C3 5:00 PM - 6:00 PM The Tie That Binds: An Introduction to Oracle ADF Bindings Marriott Marquis - Golden Gate C2 Thur 4 Oct, 2012 Time Title Location 11:15 AM - 12:15 PM Using Oracle ADF with Oracle E-Business Suite: The Full Integration View Moscone West - 3003 11:15 AM - 12:15 PM Deep Dive into Oracle ADF: Advanced Techniques Marriott Marquis - Golden Gate C2 12:45 PM - 1:45 PM Monitor, Analyze, and Troubleshoot Your Oracle ADF Application Marriott Marquis - Golden Gate C2 2:15 PM - 3:15 PM Oracle WebCenter Portal: Creating and Using Content Presenter Templates Marriott Marquis - Golden Gate C2 HOL (Hands-on Lab) Mon 1 Oct, 2012 Time Title Location 10:45 AM - 11:45 AM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 1:45 PM - 2:45 PM Build Mobile Applications for Oracle E-Business Suite Marriott Marquis - Salon 10A 3:15 PM - 4:15 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 3:15 PM - 4:15 PM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 4:45 PM - 5:45 PM Application Lifecycle Management with Oracle JDeveloper: Hands-on Lab Marriott Marquis - Salon 3/4 Tues 2 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 5:00 PM - 6:00 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A Wed 3 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 11:45 AM - 12:45 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 1:15 PM - 2:15 PM Build Mobile Applications for Oracle E-Business Suite Marriott Marquis - Salon 10A 3:30 PM - 4:30 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 5:00 PM - 6:00 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A Thur 4 Oct, 2012 Time Title Location 11:15 AM - 12:15 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 11:15 AM - 12:15 PM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 12:45 PM - 1:45 PM Oracle ADF for Java EE Developers with Oracle Enterprise Pack for Eclipse Marriott Marquis - Salon 3/4 BOF (Birds-of-a-Feather) Mon 1 Oct, 2012 Time Title Location 6:15 PM - 7:00 PM How to Get Started with Oracle ADF Marriott Marquis - Club Room 7:15 PM - 8:00 PM Building Next-Generation Applications with Oracle ADF and Oracle BPM Marriott Marquis - Golden Gate C3 7:15 PM - 8:00 PM The Future of Oracle Forms: Upgrade, Modernize, or Migrate? Marriott Marquis - Golden Gate C2 7:15 PM - 8:00 PM Oracle ADF Faces: One Site for Many Devices Marriott Marquis - Golden Gate C1 - User Group Forum (Sunday Only) Sun 30 Sept, 2012 Time Title Location 9:00 AM - 10:00 AM Oracle ADF Immersion: How an Oracle Forms Developer Immersed Himself in the Oracle ADF World Moscone South - 305 10:15 AM - 11:15 AM Deploy with Joy: Using Hudson to Build and Deploy Your Oracle ADF Applications Moscone South - 305 11:30 AM - 12:30 PM ADF EMG User Group: A Peek into the Oracle ADF Architecture of Oracle Fusion Applications Moscone South - 305 12:45 PM - 3:45 PM ADF EMG User Group: Oracle Fusion Middleware Live Application Development Demo Moscone South - 305 3:15 PM - 4:15 PM Mobile Development with Oracle JDeveloper and Oracle ADF Moscone West - 2010 Demos Demo Location Developer Moscone North, Upper Lobby - N-002 Oracle ADF Mobile Development Moscone North, Upper Lobby - N-001 Oracle Eclipse Projects Hilton San Francisco, Grand Ballroom - HHJ-008 Oracle Enterprise Pack for Eclipse Moscone South, Right - S-208 Oracle JDeveloper and Oracle ADF Moscone South, Right - S-207 Exhibits 0 Exhibitor Location Accenture Moscone South - 1813 Moscone South - 2221 Infosys Moscone South - 1701 Moscone South - SMR-005 Innowave Technology Moscone South - 2309 ODTUG Moscone West, Level 2 Lobby - Kiosk in the User Groups Pavilion Oracle ADF Developers Meet Up Wednesday, Oct 03 Time Activity Location 4:30 PM - 5:30 PM Stop by the OTN Lounge and meet other Oracle ADF & Fusion developers as well as product managers and engineers who work on Oracle ADF, ADF Mobile and ADF Essentials. Feedback and questions welcome, or simply stop by and say ‘hi!’ and enjoy free beer. OTN Lounge

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• Parallelism in .NET – Part 12, More on Task Decomposition

  - by Reed

  Many tasks can be decomposed using a Data Decomposition approach, but often, this is not appropriate.  Frequently, decomposing the problem into distinctive tasks that must be performed is a more natural abstraction. However, as I mentioned in Part 1, Task Decomposition tends to be a bit more difficult than data decomposition, and can require a bit more effort.  Before we being parallelizing our algorithm based on the tasks being performed, we need to decompose our problem, and take special care of certain considerations such as ordering and grouping of tasks. Up to this point in this series, I’ve focused on parallelization techniques which are most appropriate when a problem space can be decomposed by data.  Using PLINQ and the Parallel class, I’ve shown how problem spaces where there is a collection of data, and each element needs to be processed, can potentially be parallelized. However, there are many other routines where this is not appropriate.  Often, instead of working on a collection of data, there is a single piece of data which must be processed using an algorithm or series of algorithms.  Here, there is no collection of data, but there may still be opportunities for parallelism. As I mentioned before, in cases like this, the approach is to look at your overall routine, and decompose your problem space based on tasks.  The idea here is to look for discrete “tasks,” individual pieces of work which can be conceptually thought of as a single operation. Let’s revisit the example I used in Part 1, an application startup path.  Say we want our program, at startup, to do a bunch of individual actions, or “tasks”.  The following is our list of duties we must perform right at startup: Display a splash screen Request a license from our license manager Check for an update to the software from our web server If an update is available, download it Setup our menu structure based on our current license Open and display our main, welcome Window Hide the splash screen The first step in Task Decomposition is breaking up the problem space into discrete tasks. This, naturally, can be abstracted as seven discrete tasks.  In the serial version of our program, if we were to diagram this, the general process would appear as: These tasks, obviously, provide some opportunities for parallelism.  Before we can parallelize this routine, we need to analyze these tasks, and find any dependencies between tasks.  In this case, our dependencies include: The splash screen must be displayed first, and as quickly as possible. We can’t download an update before we see whether one exists. Our menu structure depends on our license, so we must check for the license before setting up the menus. Since our welcome screen will notify the user of an update, we can’t show it until we’ve downloaded the update. Since our welcome screen includes menus that are customized based off the licensing, we can’t display it until we’ve received a license. We can’t hide the splash until our welcome screen is displayed. By listing our dependencies, we start to see the natural ordering that must occur for the tasks to be processed correctly. The second step in Task Decomposition is determining the dependencies between tasks, and ordering tasks based on their dependencies. Looking at these tasks, and looking at all the dependencies, we quickly see that even a simple decomposition such as this one can get quite complicated.  In order to simplify the problem of defining the dependencies, it’s often a useful practice to group our tasks into larger, discrete tasks.  The goal when grouping tasks is that you want to make each task “group” have as few dependencies as possible to other tasks or groups, and then work out the dependencies within that group.  Typically, this works best when any external dependency is based on the “last” task within the group when it’s ordered, although that is not a firm requirement.  This process is often called Grouping Tasks.  In our case, we can easily group together tasks, effectively turning this into four discrete task groups: 1. Show our splash screen – This needs to be left as its own task.  First, multiple things depend on this task, mainly because we want this to start before any other action, and start as quickly as possible. 2. Check for Update and Download the Update if it Exists - These two tasks logically group together.  We know we only download an update if the update exists, so that naturally follows.  This task has one dependency as an input, and other tasks only rely on the final task within this group. 3. Request a License, and then Setup the Menus – Here, we can group these two tasks together.  Although we mentioned that our welcome screen depends on the license returned, it also depends on setting up the menu, which is the final task here.  Setting up our menus cannot happen until after our license is requested.  By grouping these together, we further reduce our problem space. 4. Display welcome and hide splash - Finally, we can display our welcome window and hide our splash screen.  This task group depends on all three previous task groups – it cannot happen until all three of the previous groups have completed. By grouping the tasks together, we reduce our problem space, and can naturally see a pattern for how this process can be parallelized.  The diagram below shows one approach: The orange boxes show each task group, with each task represented within.  We can, now, effectively take these tasks, and run a large portion of this process in parallel, including the portions which may be the most time consuming.  We’ve now created two parallel paths which our process execution can follow, hopefully speeding up the application startup time dramatically. The main point to remember here is that, when decomposing your problem space by tasks, you need to: Define each discrete action as an individual Task Discover dependencies between your tasks Group tasks based on their dependencies Order the tasks and groups of tasks

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• Feedback on "market manipulation", a peripheral game mechanic for a satirical MMO

  - by BerndBrot

  This question asks for feedback on a specific game-mechanic. Since there is not one right feedback on a game mechanic, I tried to provide enough context and guidelines to still make it possible for users to rate answers and to accept an answer as the best answer (following these criteria from Writer.SE's meta website). Please comment if you have any suggestions on how I could improve the question in that regard. So, let's begin with the game itself and some of its elements which are relevant for this question. Context I'm working on a satirical, text-based multiplayer adventure and role-playing game set in modern-day London. The game resolves around the concept of sin and features a myriad of (venomous) allusions to all the things that go wrong in this world. Players can choose between character classes like bullshit artist (consultant), bankster, lawyer, mobster, celebrity, politician, etc. In order to complete the game, the player has to live so sinfully with regard to any of the seven deadly sins that a demon is willing to offer them a contract of sponsorship. On their quest to live a sinful live, characters explore more and more locations of modern-day London (on a GoogleMap), fight "monsters" like insurance sales agents or Jehovah's Witnesses, and complete quests, like building a PowerPoint presentation out of marketing buzz words or keeping up a number of substance abuse effects in order to progress on the gluttony path. Battles are turn based with both combatants having a deck of cards, with which they try to make their enemy give in to temptations of all sorts. Tempted enemies sometimes become contacts (an item drop mechanic), which can be exploited for various benefits, depending on their area of influence (finance, underworld, bureaucracy, etc.), level of influence, and kind of sway that the player has over them (bribed, seduced, threatened, etc.) Once a contract has been exploited, the player loses that contact. Most actions require turns. Turns are limited, but refill each day. Criteria A number of peripheral game mechanics are supposed to represent real world abuses and mischief in a humorous way integrate real world data and events to strengthen the feeling of relevance of the game's humor with regard to real world problems add fun ways of interacting with other players add ways for players to express themselves through game-play Market manipulation is one such peripheral game mechanic and should fulfill all of these goals. Market manipulation This is my initial design of the mechanic: Players can enter the London Stock Exchange (LSE) (without paying a turn) LSE displays the stock prices of a number of companies in industries like weapons or tobacco as well as some derivatives based on wheat and corn. The stock prices are calculated based on the actual stock prices of these companies and derivatives (in real time) any market manipulations that were conducted by the players any market corrections of the system Players can buy and sell shares with cash, a resource in the game, at current in-game market value (without paying a turn). Players can manipulate the market, i.e. let the price of a share either rise or fall, by some amount, over a certain period of time. Manipulating the market requires 1 turn A contact in the financial sector (see above). The higher the level of influence of the contact, the stronger the effect of the manipulation on the stock price, and/or the shorter it takes for the manipulation to manifest itself. Market manipulation also adds a crime to the player's record. (There are a multitude of ways to take care of that, but it is still another "cost" of market manipulations.) The system continuously corrects market manipulations by letting the in-game prices converge towards their real world counterparts at a rate of 2% of the difference between the two per hour. Because of this market correction mechanism, pushing up prices (and screwing down prices) becomes increasingly difficult the higher (lower) the price already is. Whenever food prices reach a certain level, in-game stories are posted about hunger catastrophes happening somewhere far, far away (maybe with links to real world news stories). Whenever a player sells a certain number of shares with a sufficiently high margin, they are mentioned in that day's in-game financial news. Since the number of stock options is very limited, players will inevitably collide in their efforts to manipulate the market in their favor. Hopefully, it will also be a fun side-arena for guilds and covenants to fight each other. Question(s) What do you think of this mechanism given the criteria for peripheral game mechanics that I specified for my game? Do you have any ideas how the mechanic could be improved with regard to these criteria (or otherwise)? Could it be improved to allow for more expressive game-play, or involve an allusion to some other real world madness (like short selling, leveraging, or some other banking magic)? Are there any game-theoretic problems with this mechanic, like maybe certain dominant individual strategies that, collectively, lead to every player profiting and thus eliminating the idea of market manipulation PVP? Also, if you like (or dislike) this question, feel free to participate in the discussion on GDSE meta: "Should we be more lax with regard to SE's question/answer format to make game design questions possible?"

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• Tykie

  - by Brian

  Here’s the obituary my mother wrote for Tykie, I still miss the little guy quite a bit. Anyone who’s interested in further information on hearing dogs should check out the IHDI website. I cannot begin to express how helpful a hearing dog can be for the hearing impaired. If you feel so inclined, please make a donation. In Memoriam, Tykie 1993-2010 The American Legion Post 401, South Wichita, KS, supported one of its members and commander by sponsoring a service dog for him. Unlike most service dogs this one was for the hearing impaired. Both Ocie and Betty Sims had hearing loss – Ocie more than Betty. The Post and Auxilliary had garage sales, auctions and other fund-raising endeavors to get donations for the dog. Betty made Teddy bears with growlers that were auctioned for donations to bring a hearing dog from International Hearing Dog, Henderson, Colorado. Tykie, a small wiry, salt and pepper terrier, arrived September 1, 1994 to begin his work that included attending Post 401 meetings and celebrations as well as raising more money to be donated to IHD to help others have hearing dogs. Tykie was a young dog less than a year old when he came to Wichita. He was always anxious to please and seldom barked, though he did put out a kind of cry when he was giving his urgent announcement that someone was at the door or the telephone was ringing. He also enjoyed chasing squirrels in the backyard garden that Ocie prized. In 1995, Betty almost died of a lung infection. Tykie was at the hospital with Ocie when he could visit. Several weeks after she was able to come home after a miraculous recovery, Tykie and Ocie went to a car show in downtown Wichita. Ocie’s retina tore loose in the only eye he could see out of and he almost blind was in great pain. How Ocie and Tykie got home is still a mystery, but the family legend goes that Tykie added seeing eye dog to his repertoire and helped drive him home. Health problems continued for Ocie and when he was placed in a nursing home, Tykie was moved to be Betty’s hearing dog. No problem for Tykie, he still saw his friends at the post and continued to help with visitors at the door. The night of May 3, 1999, Betty and Tykie were in the bedroom watching TV when Tykie began hitting her with both front paws as he would if something were urgent. She said later she thought he wanted to go out. As she and the dog walked down the hall towards the back of the house, Tykie hit her again with his front paws with such urgency that she fell into a small coat closet. That small 2-by-2 closet became their refuge as that very second the roof of her house went off as the f4 tornado raced through the city. Betty acquired one small wound on her hand from a piece of flying glass as she pulled Tykie into the closet with her. Tykie was a hero that day and a lot of days after. He kept Betty going as she rebuilt her home and after her husband died April 15, 2000. Tykie had to be cared for so she had to take him outside and bring him inside. He attended weddings of grandchildren and funerals of Post friends. When Betty died February 17, 2002 Tykie’s life changed again. IHD gave approval for his transfer and retirement to Betty and Ocie’s grandson, Brian Laird, who has a similar hearing loss to his grandfather. A few days after the funeral Tykie flew to his new home in Rutherford, NJ where he was able to take long walks for a couple of years before moving back to the Kansas City area. He was still full of adventure. He was written up in a book about service dogs and his story of the tornado and his picture appeared. He spent weekends at Brian’s mother’s farm to get muddy and be afraid of cats and chickens. He also took on an odyssey as he slipped from his fenced yard in Lenexa one day and walked more than seven miles in Overland Park traffic before being found by a good Samaritan who called IHD to find out where he belonged. Tykie was deaf for about the last two years of his long life and became blind as well, but he continued to strive to please. Tykie was 16 years and 4 months when he was cremated. His ashes were scattered on the graves of Betty and Ocie Sims at Greenwood Cemetery west of Wichita on the afternoon of March 21, 2010, with about a dozen family and Post 401 members. It is still the rule. Service dogs are the only dogs allowed inside the Post home. Submitted by Linda Laird, daughter of Betty and Ocie and mother of Brian Laird.

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• Oracle Unveils Industry’s Broadest Cloud Strategy

  - by kellsey.ruppel

  Oracle Unveils Industry’s Broadest Cloud Strategy Adds Social Cloud and Showcases early customers Redwood Shores, Calif. – June 6, 2012 “Almost seven years of relentless engineering and innovation plus key strategic acquisitions. An investment of billions. We are now announcing the most comprehensive Cloud on the planet Earth,” said Oracle CEO, Larry Ellison. “Most cloud vendors only have niche assets. They don’t have platforms to extend. Oracle is the only vendor that offers a complete suite of modern, socially-enabled applications, all based on a standards-based platform.” News Facts In a major strategy update today, Larry Ellison announced the industry’s broadest and most advanced Cloud strategy and introduced Oracle Cloud Social Services, a broad Enterprise Social Platform offering. Oracle Cloud delivers a broad set of industry-standards based, integrated services that provide customers with subscription-based access to Oracle Platform Services, Application Services, and Social Services, all completely managed, hosted and supported by Oracle. Offering a wide range of business applications and platform services, the Oracle Cloud is the only cloud to enable customers to avoid the data and business process fragmentation that occurs when using multiple, siloed public clouds. Oracle Cloud is powered by leading enterprise-grade infrastructure, including Oracle Exadata and Oracle Exalogic, providing customers and partners with a high-performance, reliable, and secure infrastructure for running critical business applications. Oracle Cloud enables easy self-service for both business users and developers. Business users can order, configure, extend, and monitor their applications. Developers and administrators can easily develop, deploy, monitor and manage their applications. As part of the event, Oracle also showcased several early Oracle Cloud customers and partners including system integrators and independent software vendors. Oracle Cloud Platform Services Built on a common, complete, standards-based and enterprise-grade set of infrastructure components, Oracle Cloud Platform Services enable customers to speed time to market and lower costs by quickly building, deploying and managing bespoke applications. Oracle Cloud Platform Services will include: Database Services to manage data and build database applications with the Oracle Database. Java Services to develop, deploy and manage Java applications with Oracle WebLogic. Developer Services to allow application developers to collaboratively build applications. Web Services to build Web applications rapidly using PHP, Ruby, and Python. Mobile Services to allow developers to build cross-platform native and HTML5 mobile applications for leading smartphones and tablets. Documents Services to allow project teams to collaborate and share documents through online workspaces and portals. Sites Services to allow business users to develop and maintain visually engaging .com sites Analytics Services to allow business users to quickly build and share analytic dashboards and reports through the Cloud. Oracle Cloud Application Services Oracle Cloud Application Services provides customers access to the industry’s broadest range of enterprise applications available in the cloud today, with built-in business intelligence, social and mobile capabilities. Easy to setup, configure, extend, use and administer, Oracle Cloud Application Services will include: ERP Services: A complete set of Financial Accounting, Project Management, Procurement, Sourcing, and Governance, Risk & Compliance solutions. HCM Services: A complete Human Capital Management solution including Global HR, Workforce Lifecycle Management, Compensation, Benefits, Payroll and other solutions. Talent Management Services: A complete Talent Management solution including Recruiting, Sourcing, Performance Management, and Learning. Sales and Marketing Services: A complete Sales and Marketing solution including Sales Planning, Territory Management, Leads & Opportunity Management, and Forecasting. Customer Experience Services: A complete Customer Service solution including Web Self-Service, Contact Centers, Knowledge Management, Chat, and e-mail Management. Oracle Cloud Social Services Oracle Cloud Social Services provides the most broad and complete enterprise social platform available in the cloud today.  With Oracle Cloud Social Services, enterprises can engage with their customers on a range of social media properties in a comprehensive and meaningful fashion including social marketing, commerce, service and listening. The platform also provides enterprises with a rich social networking solution for their employees to collaborate effectively inside the enterprise. Oracle’s integrated social platform will include: Oracle Social Network to enable secure enterprise collaboration and purposeful social networking for business. Oracle Social Data Services to aggregate data from social networks and enterprise data sources to enrich business applications. Oracle Social Marketing and Engagement Services to enable marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campaigns. Oracle Social Intelligence Services to enable marketers to analyze social media interactions and to enable customer service and sales teams to engage with customers and prospects effectively. Supporting Resources Oracle Cloud – learn more cloud.oracle.com – sign up now Webcast – watch the replay About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com. TrademarksOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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• Why Software Sucks...and What You Can Do About It – book review

  - by DigiMortal

      How do our users see the products we are writing for them and how happy they are with our work? Are they able to get their work done without fighting with cool features and crashes or are they just switching off resistance part of their brain to survive our software? Yeah, the overall picture of software usability landscape is not very nice. Okay, it is not even nice. But, fortunately, Why Software Sucks...and What You Can Do About It by David S. Platt explains everything. Why Software Sucks… is book for software users but I consider it as a-must reading also for developers and specially for their managers whose politics often kills all usability topics as soon as they may appear. For managers usability is soft topic that can be manipulated the way it is best in current state of project. Although developers are not UI designers and usability experts they are still very often forced to deal with these topics and this is how usability problems start (of course, also designers are able to produce designs that are stupid and too hard to use for users, but this blog here is about development). I found this book to be very interesting and funny reading. It is not humor book but it explains you all so you remember later very well what you just read. It took me about three evenings to go through this book and I am still enjoying what I found and how author explains our weird young working field to end users. I suggest this book to all developers – while you are demanding your management to hire or outsource usability expert you are at least causing less pain to end users. So, go and buy this book, just like I did. And… they thanks to mr. Platt :) There is one book more I suggest you to read if you are interested in usability - Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition by Steve Krug. Editorial review from Amazon Today’s software sucks. There’s no other good way to say it. It’s unsafe, allowing criminal programs to creep through the Internet wires into our very bedrooms. It’s unreliable, crashing when we need it most, wiping out hours or days of work with no way to get it back. And it’s hard to use, requiring large amounts of head-banging to figure out the simplest operations. It’s no secret that software sucks. You know that from personal experience, whether you use computers for work or personal tasks. In this book, programming insider David Platt explains why that’s the case and, more importantly, why it doesn’t have to be that way. And he explains it in plain, jargon-free English that’s a joy to read, using real-world examples with which you’re already familiar. In the end, he suggests what you, as a typical user, without a technical background, can do about this sad state of our software—how you, as an informed consumer, don’t have to take the abuse that bad software dishes out. As you might expect from the book’s title, Dave’s expose is laced with humor—sometimes outrageous, but always dead on. You’ll laugh out loud as you recall incidents with your own software that made you cry. You’ll slap your thigh with the same hand that so often pounded your computer desk and wished it was a bad programmer’s face. But Dave hasn’t written this book just for laughs. He’s written it to give long-overdue voice to your own discovery—that software does, indeed, suck, but it shouldn’t. Table of contents Acknowledgments xiii Introduction Chapter 1: Who’re You Calling a Dummy? Where We Came From Why It Still Sucks Today Control versus Ease of Use I Don’t Care How Your Program Works A Bad Feature and a Good One Stopping the Proceedings with Idiocy Testing on Live Animals Where We Are and What You Can Do Chapter 2: Tangled in the Web Where We Came From How It Works Why It Still Sucks Today Client-Centered Design versus Server-Centered Design Where’s My Eye Opener? It’s Obvious—Not! Splash, Flash, and Animation Testing on Live Animals What You Can Do about It Chapter 3: Keep Me Safe The Way It Was Why It Sucks Today What Programmers Need to Know, but Don’t A Human Operation Budgeting for Hassles Users Are Lazy Social Engineering Last Word on Security What You Can Do Chapter 4: Who the Heck Are You? Where We Came From Why It Still Sucks Today Incompatible Requirements OK, So Now What? Chapter 5: Who’re You Looking At? Yes, They Know You Why It Sucks More Than Ever Today Users Don’t Know Where the Risks Are What They Know First Milk You with Cookies? Privacy Policy Nonsense Covering Your Tracks The Google Conundrum Solution Chapter 6: Ten Thousand Geeks, Crazed on Jolt Cola See Them in Their Native Habitat All These Geeks Who Speaks, and When, and about What Selling It The Next Generation of Geeks—Passing It On Chapter 7: Who Are These Crazy Bastards Anyway? Homo Logicus Testosterone Poisoning Control and Contentment Making Models Geeks and Jocks Jargon Brains and Constraints Seven Habits of Geeks Chapter 8: Microsoft: Can’t Live With ’Em and Can’t Live Without ’Em They Run the World Me and Them Where We Came From Why It Sucks Today Damned if You Do, Damned if You Don’t We Love to Hate Them Plus ça Change Growing-Up Pains What You Can Do about It The Last Word Chapter 9: Doing Something About It 1. Buy 2. Tell 3. Ridicule 4. Trust 5. Organize Epilogue About the Author

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• I Didn&rsquo;t Get You Anything&hellip;

  - by Bob Rhubart

  Nearly every day this blog features a  list posts and articles written by members of the OTN architect community. But with Christmas just days away, I thought a break in that routine was in order. After all, if the holidays aren’t excuse enough for an off-topic post, then the terrorists have won. Rather than buy gifts for everyone -- which, given the readership of this blog and my budget could amount to a cash outlay of upwards of $15.00 – I thought I’d share a bit of holiday humor. I wrote the following essay back in the mid-90s, for a “print” publication that used “paper” as a content delivery system.  That was then. I’m older now, my kids are older, but my feelings toward the holidays haven’t changed… It’s New, It’s Improved, It’s Christmas! The holidays are a time of rituals. Some of these, like the shopping, the music, the decorations, and the food, are comforting in their predictability. Other rituals, like the shopping, the  music, the decorations, and the food, can leave you curled into the fetal position in some dark corner, whimpering. How you react to these various rituals depends a lot on your general disposition and credit card balance. I, for one, love Christmas. But there is one Christmas ritual that really tangles my tinsel: the seasonal editorializing about how our modern celebration of the holidays pales in comparison to that of Christmas past. It's not that the old notions of how to celebrate the holidays aren't all cozy and romantic--you can't watch marathon broadcasts of "It's A Wonderful White Christmas Carol On Thirty-Fourth Street Story" without a nostalgic teardrop or two falling onto your plate of Christmas nachos. It's just that the loudest cheerleaders for "old-fashioned" holiday celebrations overlook the fact that way-back-when those people didn't have the option of doing it any other way. Dashing through the snow in a one-horse open sleigh? No thanks. When Christmas morning rolls around, I'm going to be mighty grateful that the family is going to hop into a nice warm Toyota for the ride over to grandma's place. I figure a horse-drawn sleigh is big fun for maybe fifteen minutes. After that you’re going to want Old Dobbin to haul ass back to someplace warm where the egg nog is spiked and the family can gather in the flickering glow of a giant TV and contemplate the true meaning of football. Chestnuts roasting on an open fire? Sorry, no fireplace. We've got a furnace for heat, and stuffing nuts in there voids the warranty. Any of the roasting we do these days is in the microwave, and I'm pretty sure that if you put chestnuts in the microwave they would become little yuletide hand grenades. Although, if you've got a snoot full of Yule grog, watching chestnuts explode in your microwave might be a real holiday hoot. Some people may see microwave ovens as a symptom of creeping non-traditional holiday-ism. But I'll bet you that if there were microwave ovens around in Charles Dickens' day, the Cratchits wouldn't have had to entertain an uncharacteristically giddy Scrooge for six or seven hours while the goose cooked. Holiday entertaining is, in fact, the one area that even the most severe critic of modern practices would have to admit has not changed since Tim was Tiny. A good holiday celebration, then as now, involves lots of food, free-flowing drink, and a gathering of friends and family, some of whom you are about as happy to see as a subpoena. Just as the Cratchit's Christmas was spent with a man who, for all they knew, had suffered some kind of head trauma, so the modern holiday gathering includes relatives or acquaintances who, because they watch too many talk shows, and/or have poor personal hygiene, and/or fail to maintain scheduled medication, you would normally avoid like a plate of frosted botulism. But in the season of good will towards men, you smile warmly at the mystery uncle wandering around half-crocked with a clump of mistletoe dangling from the bill of his N.R.A. cap. Dickens' story wouldn't have become the holiday classic it has if, having spotted on their doorstep an insanely grinning, raw poultry-bearing, fresh-off-a-rough-night Scrooge, the Cratchits had pulled their shades and pretended not to be home. Which is probably what I would have done. Instead, knowing full well his reputation as a career grouch, they welcomed him into their home, and we have a touching story that teaches a valuable lesson about how the Christmas spirit can get the boss to pump up the payroll. Despite what the critics might say, our modern Christmas isn't all that different from those of long ago. Sure, the technology has changed, but that just means a bigger, brighter, louder Christmas, with lasers and holograms and stuff. It's our modern celebration of a season that even the least spiritual among us recognizes as a time of hope that the nutcases of the world will wake up and realize that peace on earth is a win/win proposition for everybody. If Christmas has changed, it's for the better. We should continue making Christmas bigger and louder and shinier until everybody gets it.  *** Happy Holidays, everyone!   del.icio.us Tags: holiday,humor Technorati Tags: holiday,humor

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• Measuring Usability with Common Industry Format (CIF) Usability Tests

  - by Applications User Experience

  Sean Rice, Manager, Applications User Experience A User-centered Research and Design Process The Oracle Fusion Applications user experience was five years in the making. The development of this suite included an extensive and comprehensive user experience design process: ethnographic research, low-fidelity workflow prototyping, high fidelity user interface (UI) prototyping, iterative formative usability testing, development feedback and iteration, and sales and customer evaluation throughout the design cycle. However, this process does not stop when our products are released. We conduct summative usability testing using the ISO 25062 Common Industry Format (CIF) for usability test reports as an organizational framework. CIF tests allow us to measure the overall usability of our released products.  These studies provide benchmarks that allow for comparisons of a specific product release against previous versions of our product and against other products in the marketplace. What Is a CIF Usability Test? CIF refers to the internationally standardized method for reporting usability test findings used by the software industry. The CIF is based on a formal, lab-based test that is used to benchmark the usability of a product in terms of human performance and subjective data. The CIF was developed and is endorsed by more than 375 software customer and vendor organizations led by the National Institute for Standards and Technology (NIST), a US government entity. NIST sponsored the CIF through the American National Standards Institute (ANSI) and International Organization for Standardization (ISO) standards-making processes. Oracle played a key role in developing the CIF. The CIF report format and metrics are consistent with the ISO 9241-11 definition of usability: “The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.” Our goal in conducting CIF tests is to measure performance and satisfaction of a representative sample of users on a set of core tasks and to help predict how usable a product will be with the larger population of customers. Why Do We Perform CIF Testing? The overarching purpose of the CIF for usability test reports is to promote incorporation of usability as part of the procurement decision-making process for interactive products. CIF provides a common format for vendors to report the methods and results of usability tests to customer organizations, and enables customers to compare the usability of our software to that of other suppliers. CIF also enables us to compare our current software with previous versions of our software. CIF Testing for Fusion Applications Oracle Fusion Applications comprises more than 100 modules in seven different product families. These modules encompass more than 400 task flows and 400 user roles. Due to resource constraints, we cannot perform comprehensive CIF testing across the entire product suite. Therefore, we had to develop meaningful inclusion criteria and work with other stakeholders across the applications development organization to prioritize product areas for testing. Ultimately, we want to test the product areas for which customers might be most interested in seeing CIF data. We also want to build credibility with customers; we need to be able to make the case to current and prospective customers that the product areas tested are representative of the product suite as a whole. Our goal is to test the top use cases for each product. The primary activity in the scoping process was to work with the individual product teams to identify the key products and business process task flows in each product to test. We prioritized these products and flows through a series of negotiations among the user experience managers, product strategy, and product management directors for each of the primary product families within the Oracle Fusion Applications suite (Human Capital Management, Supply Chain Management, Customer Relationship Management, Financials, Projects, and Procurement). The end result of the scoping exercise was a list of 47 proposed CIF tests for the Fusion Applications product suite.  Figure 1. A participant completes tasks during a usability test in Oracle’s Usability Labs Fusion Supplier Portal CIF Test The first Fusion CIF test was completed on the Supplier Portal application in July of 2011.  Fusion Supplier Portal is part of an integrated suite of Procurement applications that helps supplier companies manage orders, schedules, shipments, invoices, negotiations and payments. The user roles targeted for the usability study were Supplier Account Receivables Specialists and Supplier Sales Representatives, including both experienced and inexperienced users across a wide demographic range.  The test specifically focused on the following functionality and features: Manage payments – view payments Manage invoices – view invoice status and create invoices Manage account information – create new contact, review bank account information Manage agreements – find and view agreement, upload agreement lines, confirm status of agreement lines upload Manage purchase orders (PO) – view history of PO, request change to PO, find orders Manage negotiations – respond to request for a quote, check the status of a negotiation response These product areas were selected to represent the most important subset of features and functionality of the flow, in terms of frequency and criticality of use by customers. A total of 20 users participated in the usability study. The results of the Supplier Portal evaluation were favorable and exceeded our expectations. Figure 2. Fusion Supplier Portal Next Studies We plan to conduct two Fusion CIF usability studies per product family over the next nine months. The next product to be tested will be Self-service Procurement. End users are currently being recruited to participate in this usability study, and the test sessions are scheduled to begin during the last week of November.

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• A Quick Primer on SharePoint Customization

  - by PeterBrunone

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} This one goes out to all the people who have been asked to change the way a SharePoint site looks.  Management wants to know how long it will take, and you can whip that out by tomorrow, right?  If you don't have time to prepare a treatise on what's involved, or if you just want to lend some extra weight to your case by quoting a blogger who was an MVP for seven years, then dive right in; this post is for you. There are three main components of SharePoint visual customization:   1)       Theme – A theme encompasses all the standardized text formatting and coloring (borders, fonts, etc), including the background images of various sections. All told, there could be around 50 images involved, and a few hundred CSS (style) classes.  Installing a theme once it’s been created is no great feat.  Given the number of pieces, of course, creating a new theme could take anywhere from a day to a week… once decisions have been made about the desired appearance. 2)      Master Page – A master page provides the framework for page layout.  This includes all the top and side menus, where content shows up, et cetera.  Master pages have been around for a long time in ASP.NET (Microsoft’s web development platform), and they do require some .NET programming knowledge.  Beyond that, in SharePoint, there are a few dozen controls which the system expects find on a given page.  They’re not all used at once, but if they’re not there when they’re needed, chaos ensues.  Estimating a custom master page is difficult, as it depends on the level of customization.  I’ve been on projects where I was brought in simply to fix some problems and add a few finishing touches, and it took 2-3 weeks.  Master page customization requires a large amount of testing time to make sure that the HTML, JavaScript, CSS, and control placement all work well together. 3)      Individual page layout – Each page (ideally) uses a master page for its template, but within the content areas defined by the master page, web parts can be added, removed, and configured from within the browser.  The wireframe that Brent provided could most likely be completed simply by manipulating the content on the home page in this fashion, and we had allowed about a day of effort for the task.  If needed, further functionality can be provided by an experienced ASP.NET developer; custom forms are a common example.  This of course is a bit more in-depth than simple content manipulation and could take several days per page (or more; there’s really no way to quantify this without a set of requirements).   That’s basically it.  To recap:  Fonts and coloring are done with themes, and can take anywhere from a day to a week to create (not counting creative time); required technical skills include HTML, CSS, and image manipulation.  Templated layout is done with master pages, and generally requires a developer familiar with both ASP.NET and SharePoint in particular; it can have far-reaching consequences depending on the complexity of the changes, and could add weeks or months to a project.  Page layout can be as simple as content manipulation in the web browser, taking a few hours per page, or it can involve more detail, like custom forms, and can require programming expertise and significantly more development time.

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• Login failed for user 'sa' because the account is currently locked out. The system administrator can

  - by cabhilash

  Login failed for user 'sa' because the account is currently locked out. The system administrator can unlock it. (Microsoft SQL Server, Error: 18486) SQL server has local password policies. If policy is enabled which locks down the account after X number of failed attempts then the account is automatically locked down.This error with 'sa' account is very common. sa is default administartor login available with SQL server. So there are chances that an ousider has tried to bruteforce your system. (This can cause even if a legitimate tries to access the account with wrong password.Sometimes a user would have changed the password without informing others. So the other users would try to lo) You can unlock the account with the following options (use another admin account or connect via windows authentication) Alter account & unlock ALTER LOGIN sa WITH PASSWORD='password' UNLOCK Use another account Almost everyone is aware of the sa account. This can be the potential security risk. Even if you provide strong password hackers can lock the account by providing the wrong password. ( You can provide extra security by installing firewall or changing the default port but these measures are not always practical). As a best practice you can disable the sa account and use another account with same privileges.ALTER LOGIN sa DISABLE You can edit the lock-ot options using gpedit.msc( in command prompt type gpedit.msc and press enter). Navigate to Account Lokout policy as shown in the figure The Following options are available Account lockout threshold This security setting determines the number of failed logon attempts that causes a user account to be locked out. A locked-out account cannot be used until it is reset by an administrator or until the lockout duration for the account has expired. You can set a value between 0 and 999 failed logon attempts. If you set the value to 0, the account will never be locked out. Failed password attempts against workstations or member servers that have been locked using either CTRL+ALT+DELETE or password-protected screen savers count as failed logon attempts. Account lockout duration This security setting determines the number of minutes a locked-out account remains locked out before automatically becoming unlocked. The available range is from 0 minutes through 99,999 minutes. If you set the account lockout duration to 0, the account will be locked out until an administrator explicitly unlocks it. If an account lockout threshold is defined, the account lockout duration must be greater than or equal to the reset time. Default: None, because this policy setting only has meaning when an Account lockout threshold is specified. Reset account lockout counter after This security setting determines the number of minutes that must elapse after a failed logon attempt before the failed logon attempt counter is reset to 0 bad logon attempts. The available range is 1 minute to 99,999 minutes. If an account lockout threshold is defined, this reset time must be less than or equal to the Account lockout duration. Default: None, because this policy setting only has meaning when an Account lockout threshold is specified.When creating SQL user you can set CHECK_POLICY=on which will enforce the windows password policy on the account. The following policies will be applied Define the Enforce password history policy setting so that several previous passwords are remembered. With this policy setting, users cannot use the same password when their password expires.  Define the Maximum password age policy setting so that passwords expire as often as necessary for your environment, typically, every 30 to 90 days. With this policy setting, if an attacker cracks a password, the attacker only has access to the network until the password expires.  Define the Minimum password age policy setting so that passwords cannot be changed until they are more than a certain number of days old. This policy setting works in combination with the Enforce password historypolicy setting. If a minimum password age is defined, users cannot repeatedly change their passwords to get around the Enforce password history policy setting and then use their original password. Users must wait the specified number of days to change their passwords.  Define a Minimum password length policy setting so that passwords must consist of at least a specified number of characters. Long passwords--seven or more characters--are usually stronger than short ones. With this policy setting, users cannot use blank passwords, and they have to create passwords that are a certain number of characters long.  Enable the Password must meet complexity requirements policy setting. This policy setting checks all new passwords to ensure that they meet basic strong password requirements.  Password must meet the following complexity requirement, when they are changed or created: Not contain the user's entire Account Name or entire Full Name. The Account Name and Full Name are parsed for delimiters: commas, periods, dashes or hyphens, underscores, spaces, pound signs, and tabs. If any of these delimiters are found, the Account Name or Full Name are split and all sections are verified not to be included in the password. There is no check for any character or any three characters in succession. Contain characters from three of the following five categories:  English uppercase characters (A through Z) English lowercase characters (a through z) Base 10 digits (0 through 9) Non-alphabetic characters (for example, !, $, #, %) A catch-all category of any Unicode character that does not fall under the previous four categories. This fifth category can be regionally specific.

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• DBCC CHECKDB (BatmanDb, REPAIR_ALLOW_DATA_LOSS) &ndash; Are you Feeling Lucky?

  - by David Totzke

  I’m currently working for a client on a PowerBuilder to WPF migration.  It’s one of those “I could tell you, but I’d have to kill you” kind of clients and the quick-lime pits are currently occupied by the EMC tech…but I’ve said too much already. At approximately 3 or 4 pm that day users of the Batman[1] application here in Gotham[1] started to experience problems accessing the application.  Batman[2] is a document management system here that also integrates with the ERP system.  Very little goes on here that doesn’t involve Batman in some way.  The errors being received seemed to point to network issues (TCP protocol error, connection forcibly closed by the remote host etc…) but the real issue was much more insidious. Connecting to the database via SSMS and performing selects on certain tables underlying the application areas that were having problems started to reveal the issue.  You couldn’t do a SELECT * FROM MyTable without it bombing and giving the same error noted above.  A run of DBCC CHECKDB revealed 14 tables with corruption.  One of the tables with issues was the Document table.  Pretty central to a “document management” system.  Information was obtained from IT that a single drive in the SAN went bad in the night.  A new drive was in place and was working fine.  The partition that held the Batman database is configured for RAID Level 5 so a single drive failure shouldn’t have caused any trouble and yet, the database is corrupted.  They do hourly incremental backups here so the first thing done was to try a restore.  A restore of the most recent backup failed so they worked backwards until they hit a good point.  This successful restore was for a backup at 3AM – a full day behind.  This time also roughly corresponds with the time the SAN started to report the drive failure.  The plot thickens… I got my hands on the output from DBCC CHECKDB and noticed a pattern.  What’s sad is that nobody that should have noticed the pattern in the DBCC output did notice.  There was a rush to do things to try and recover the data before anybody really understood what was wrong with it in the first place.  Cooler heads must prevail in these circumstances and some investigation should be done and a plan of action laid out or you could end up making things worse[3].  DBCC CHECKDB also told us that: repair_allow_data_loss is the minimum repair level for the errors found by DBCC CHECKDB Yikes.  That means that the database is so messed up that you’re definitely going to lose some stuff when you repair it to get it back to a consistent state.  All the more reason to do a little more investigation into the problem.  Rescuing this database is preferable to having to export all of the data possible from this database into a new one.  This is a fifteen year old application with about seven hundred tables.  There are TRIGGERS everywhere not to mention the referential integrity constraints to deal with.  Only fourteen of the tables have an issue.  We have a good backup that is missing the last 24 hours of business which means we could have a “do-over” of yesterday but that’s not a very palatable option either. All of the affected tables had TEXT columns and all of the errors were about LOB data types and orphaned off-row data which basically means TEXT, IMAGE or NTEXT columns.  If we did a SELECT on an affected table and excluded those columns, we got all of the rows.  We exported that data into a separate database.  Things are looking up.  Working on a copy of the production database we then ran DBCC CHECKDB with REPAIR_ALLOW_DATA_LOSS and that “fixed” everything up.   The allow data loss option will delete the bad rows.  This isn’t too horrible as we have all of those rows minus the text fields from out earlier export.  Now I could LEFT JOIN to the exported data to find the missing rows and INSERT them minus the TEXT column data. We had the restored data from the good 3AM backup that we could now JOIN to and, with fingers crossed, recover the missing TEXT column information.  We got lucky in that all of the affected rows were old and in the end we didn’t lose anything.  :O  All of the row counts along the way worked out and it looks like we dodged a major bullet here. We’ve heard back from EMC and it turns out the SAN firmware that they were running here is apparently buggy.  This thing is only a couple of months old.  Grrr…. They dispatched a technician that night to come and update it .  That explains why RAID didn’t save us. All-in-all this could have been a lot worse.  Given the root cause here, they basically won the lottery in not losing anything. Here are a few links to some helpful posts on the SQL Server Engine blog.  I love the title of the first one: Which part of 'REPAIR_ALLOW_DATA_LOSS' isn't clear? CHECKDB (Part 8): Can repair fix everything? (in fact, read the whole series) Ta da! Emergency mode repair (we didn’t have to resort to this one thank goodness)   Dave Just because I can…   [1] Names have been changed to protect the guilty. [2] I'm Batman. [3] And if I'm the coolest head in the room, you've got even bigger problems...

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• Talend Enterprise Data Integration overperforms on Oracle SPARC T4

  - by Amir Javanshir

  The SPARC T microprocessor, released in 2005 by Sun Microsystems, and now continued at Oracle, has a good track record in parallel execution and multi-threaded performance. However it was less suited for pure single-threaded workloads. The new SPARC T4 processor is now filling that gap by offering a 5x better single-thread performance over previous generations. Following our long-term relationship with Talend, a fast growing ISV positioned by Gartner in the “Visionaries” quadrant of the “Magic Quadrant for Data Integration Tools”, we decided to test some of their integration components with the T4 chip, more precisely on a T4-1 system, in order to verify first hand if this new processor stands up to its promises. Several tests were performed, mainly focused on: Single-thread performance of the new SPARC T4 processor compared to an older SPARC T2+ processor Overall throughput of the SPARC T4-1 server using multiple threads The tests consisted in reading large amounts of data --ten's of gigabytes--, processing and writing them back to a file or an Oracle 11gR2 database table. They are CPU, memory and IO bound tests. Given the main focus of this project --CPU performance--, bottlenecks were removed as much as possible on the memory and IO sub-systems. When possible, the data to process was put into the ZFS filesystem cache, for instance. Also, two external storage devices were directly attached to the servers under test, each one divided in two ZFS pools for read and write operations. Multi-thread: Testing throughput on the Oracle T4-1 The tests were performed with different number of simultaneous threads (1, 2, 4, 8, 12, 16, 32, 48 and 64) and using different storage devices: Flash, Fibre Channel storage, two stripped internal disks and one single internal disk. All storage devices used ZFS as filesystem and volume management. Each thread read a dedicated 1GB-large file containing 12.5M lines with the following structure: customerID;FirstName;LastName;StreetAddress;City;State;Zip;Cust_Status;Since_DT;Status_DT 1;Ronald;Reagan;South Highway;Santa Fe;Montana;98756;A;04-06-2006;09-08-2008 2;Theodore;Roosevelt;Timberlane Drive;Columbus;Louisiana;75677;A;10-05-2009;27-05-2008 3;Andrew;Madison;S Rustle St;Santa Fe;Arkansas;75677;A;29-04-2005;09-02-2008 4;Dwight;Adams;South Roosevelt Drive;Baton Rouge;Vermont;75677;A;15-02-2004;26-01-2007 […] The following graphs present the results of our tests: Unsurprisingly up to 16 threads, all files fit in the ZFS cache a.k.a L2ARC : once the cache is hot there is no performance difference depending on the underlying storage. From 16 threads upwards however, it is clear that IO becomes a bottleneck, having a good IO subsystem is thus key. Single-disk performance collapses whereas the Sun F5100 and ST6180 arrays allow the T4-1 to scale quite seamlessly. From 32 to 64 threads, the performance is almost constant with just a slow decline. For the database load tests, only the best IO configuration --using external storage devices-- were used, hosting the Oracle table spaces and redo log files. Using the Sun Storage F5100 array allows the T4-1 server to scale up to 48 parallel JVM processes before saturating the CPU. The final result is a staggering 646K lines per second insertion in an Oracle table using 48 parallel threads. Single-thread: Testing the single thread performance Seven different tests were performed on both servers. Given the fact that only one thread, thus one file was read, no IO bottleneck was involved, all data being served from the ZFS cache. Read File ? Filter ? Write File: Read file, filter data, write the filtered data in a new file. The filter is set on the “Status” column: only lines with status set to “A” are selected. This limits each output file to about 500 MB. Read File ? Load Database Table: Read file, insert into a single Oracle table. Average: Read file, compute the average of a numeric column, write the result in a new file. Division & Square Root: Read file, perform a division and square root on a numeric column, write the result data in a new file. Oracle DB Dump: Dump the content of an Oracle table (12.5M rows) into a CSV file. Transform: Read file, transform, write the result data in a new file. The transformations applied are: set the address column to upper case and add an extra column at the end, which is the concatenation of two columns. Sort: Read file, sort a numeric and alpha numeric column, write the result data in a new file. The following table and graph present the final results of the tests: Throughput unit is thousand lines per second processed (K lines/second). Improvement is the % of improvement between the T5140 and T4-1. Test T4-1 (Time s.) T5140 (Time s.) Improvement T4-1 (Throughput) T5140 (Throughput) Read/Filter/Write 125 806 645% 100 16 Read/Load Database 195 1111 570% 64 11 Average 96 557 580% 130 22 Division & Square Root 161 1054 655% 78 12 Oracle DB Dump 164 945 576% 76 13 Transform 159 1124 707% 79 11 Sort 251 1336 532% 50 9 The improvement of single-thread performance is quite dramatic: depending on the tests, the T4 is between 5.4 to 7 times faster than the T2+. It seems clear that the SPARC T4 processor has gone a long way filling the gap in single-thread performance, without sacrifying the multi-threaded capability as it still shows a very impressive scaling on heavy-duty multi-threaded jobs. Finally, as always at Oracle ISV Engineering, we are happy to help our ISV partners test their own applications on our platforms, so don't hesitate to contact us and let's see what the SPARC T4-based systems can do for your application! "As describe in this benchmark, Talend Enterprise Data Integration has overperformed on T4. I was generally happy to see that the T4 gave scaling opportunities for many scenarios like complex aggregations. Row by row insertion in Oracle DB is faster with more than 650,000 rows per seconds without using any bulk Oracle capabilities !" Cedric Carbone, Talend CTO.

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• 7 reasons you had to be at JavaOne Latin America 2012

  - by Bruno.Borges

  Yesterday was 12/12/12, and everybody went crazy on Twitter with cool memes like this one. And maybe you are now wondering why I mentioned 7 (seven) on the blog title. Because I want to play numbers? Yes! Today is 7 days after JavaOne Latin America 2012 is over (... and I had to figure out an excuse for taking so long to blog about it...). So unless you were at JavaOne Latin America this year, here are 7 things you missed: OTN Lounge mini-theatreThere was a mini-theatre holding several lightning talks. We had people from SouJava JUG, GoJava JUG, Globalcode, and several other Java gurus and companies running demos, talks, and even more. For example, @drspockbr talked about the ScrumToys project, that demonstrates the power of JSF. Hands On Lab for JAX-RS and WebSocketsOne of the cool things to do during JavaOne is to come to these Hands On labs and really do something using new technologies with the help of experts. This one in particular, was covered by me, Arun Gupta, and Reza Rahman. The HOL had more people than laptops (and we had 48 laptops!) interested on understanding and learning about the new stuff that is coming within Java EE 7. Things like JAX-RS, Server-sent Events and WebSockets. Hey, if you want to try this HOL by yourself, it is available on Github, so go for it! If you have questions, just let me know! Java Community KeynoteThis keynote presented a lot of cool things like startups using Java in their projects, the Duke Awards, SouJava winning the JCP Outstanding Award, the Java Band, and even more! It was really a space where the Java community could present what they are doing and what they want to do. There's a lot of interest on the Adopt-a-JSR program and the Adopt-OpenJDK. There's also an Adopt-a-JavaEE-JSR program! Take a look if you want to participate and Make the Future Java. Java EE (JMS, JAX-RS) sessions from Reza Rahman, the HeavyMetal guyReza is a well know professional and Java EE enthusiast from the communitty who just joined Oracle this year. His sessions were very well attended, perhaps because of a high interest on the new things coming to Java EE 7 like JMS 2.0 and JAX-RS 2.0. If you want to look at what he did at this JavaOne edition, read his blog post. By the way, if you like Java and heavymetal, you should follow him on Twitter as well! :-) Java EE (WebSockets, HTML5) sessions from Arun Gupta, the GlassFish guyIf you don't know Arun Gupta, no worries. You will have time to know about him while you read his Java EE 6 Pocket Guide. Arun has been evangelizing Java EE for a long time, and is now spreading his word about the new upcoming version Java EE 7. He gave one talk about HTML5 Productivity on the Java EE 7 platform, and another one on building web apps with WebSockets. Pretty neat! Arun blogged about JavaOne Latin America as well. Read it here. Java Embedded and JavaFXIf there are two things that are really trending in the Java World right now besides Java EE 7, certainly they are JavaFX and Java Embedded. There were 14 talks covering Java Embedded, from Java Cards to Raspberry.pi, from Java ME to Java on your TV with Ginga-J. The Internet of Things is becoming true, and Java is the only platform today that can connect it all in an standardized and concise way. JavaFX gained a lot of attention too. There were 8 sessions covering what the platform has to offer in terms of Rich User Experience. The JavaFX Scene Builder is an awesome tool to start playing designing an UI, and coding for JavaFX is like coding Swing with 8 hands, one holding your coffee cup. You can achieve a lot, with your two hands (unless, you really have 8 hands, then you can achieve 4 times more :-). If you want to read more about JavaFX, go to Stephen Chin's blog post. GlassFish and Friends Party, 1st edition at JavaOne Lating AmericaThis is probably the thing that I'm most proud. We brought to Brasil the tradition of holding a happy hour for all GlassFish, Java EE friends. This party started almost 7 years ago in San Francisco, and it was about time to bring it to Brazil! The party happened on Tuesday night, right after JavaOne General Keynote, at the Tribeca Pub. We had about 80 attendees and met a lot of Java EE developers there! People from JUGs, Oracle, Locaweb and Red Hat showed up too, including some execs from Oracle that didn't resist and could not miss a party like this one.Lots of caipirinhas, beer and food to everyone, some cool music... even The Fish walking around the party with Juggy!You can see more photos from the party on an album I shared with the recently created GlassFish Brasil community on Google+ here (but you may be more interested in joining the GlassFish english community). There's also more pictures that Arun took and shared on this link. So now you may want to consider coming to Brazil next year! Java EE 7 is on its way, and Brazil is happily and patiently waiting for it, with a lot of enthusiasm. By the way, GlassFish and Java EE 6 just celebrated a Happy Birthday!

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• MCM Lab exam this week

  - by Rob Farley

  In two days I’ll’ve finished the MCM Lab exam, 88-971. If you do an internet search for 88-971, it’ll tell you the answer is –883. Obviously. It’ll also give you a link to the actual exam page, which is useful too, once you’ve finished being distracted by the calculator instead of going to the thing you’re actually looking for. (Do people actually search the internet for the results of mathematical questions? Really?) The list of Skills Measured for this exam is quite short, but can essentially be broken down into one word “Anything”. The Preparation Materials section is even better. Classroom Training – none available. Microsoft E-Learning – none available. Microsoft Press Books – none available. Practice Tests – none available. But there are links to Readiness Videos and a page which has no resources listed, but tells you a list of people who have already qualified. Three in Australia who have MCM SQL Server 2008 so far. The list doesn’t include some of the latest batch, such as Jason Strate or Tom LaRock. I’ve used SQL Server for almost 15 years. During that time I’ve been awarded SQL Server MVP seven times, but the MVP award doesn’t actually mean all that much when considering this particular certification. I know lots of MVPs who have tried this particular exam and failed – including Jason and Tom. Right now, I have no idea whether I’ll pass or not. People tell me I’ll pass no problem, but I honestly have no idea. There’s something about that “Anything” aspect that worries me. I keep looking at the list of things in the Readiness Videos, and think to myself “I’m comfortable with Resource Governor (or whatever) – that should be fine.” Except that then I feel like I maybe don’t know all the different things that can go wrong with Resource Governor (or whatever), and I wonder what kind of situations I’ll be faced with. And then I find myself looking through the stuff that’s explained in the videos, and wondering what kinds of things I should know that I don’t, and then I get amazingly bored and frustrated (after all, I tell people that these exams aren’t supposed to be studied for – you’ve been studying for the last 15 years, right?), and I figure “What’s the worst that can happen? A fail?” I’m told that the exam provides a list of scenarios (maybe 14 of them?) and you have 5.5 hours to complete them. When I say “complete”, I mean complete – you don’t get to leave them unfinished, that’ll get you ‘nil points’ for that scenario. Apparently no-one gets to complete all of them. Now, I’m a consultant. I get called on to fix the problems that people have on their SQL boxes. Sometimes this involves fixing corruption. Sometimes it’s figuring out some performance problem. Sometimes it’s as straight forward as getting past a full transaction log; sometimes it’s as tricky as recovering a database that has lost its metadata, without backups. Most situations aren’t a problem, but I also have the confidence of being able to do internet searches to verify my maths (in case I forget it’s –883). In the exam, I’ll have maybe twenty minutes per scenario (but if I need longer, I’ll have to take longer – no point in stopping half way if it takes more than twenty minutes, unless I don’t see an end coming up), so I’ll have time constraints too. And of course, I won’t have any of my usual tools. I can’t take scripts in, I can’t take staff members. Hopefully I can use the coffee machine that will be in the room. I figure it’s going to feel like one of those days when I’ve gone into a client site, and found that the problems are way worse than I expected, and that the site is down, with people standing over me needing me to get things right first time... ...so it should be fine, I’ve done that before. :) If I do fail, it won’t make me any less of a consultant. It won’t make me any less able to help all of my clients (including you if you get in touch – hehe), it’ll just mean that the particular problem might’ve taken me more than the twenty minutes that the exam gave me. @rob_farley PS: Apparently the done thing is to NOT advertise that you’re sitting the exam at a particular time, only that you’re expecting to take it at some point in the future. I think it’s akin to the idea of not telling people you’re pregnant for the first few months – it’s just in case the worst happens. Personally, I’m happy to tell you all that I’m going to take this exam the day after tomorrow (which is the 19th in the US, the 20th here). If I end up failing, you can all commiserate and tell me that I’m not actually as unqualified as I feel.

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• How do I resolve this exercise on C++? [closed]

  - by user40630

  (Card Shuffling and Dealing) Create a program to shuffle and deal a deck of cards. The program should consist of class Card, class DeckOfCards and a driver program. Class Card should provide: a) Data members face and suit of type int. b) A constructor that receives two ints representing the face and suit and uses them to initialize the data members. c) Two static arrays of strings representing the faces and suits. d) A toString function that returns the Card as a string in the form “face of suit.” You can use the + operator to concatenate strings. Class DeckOfCards should contain: a) A vector of Cards named deck to store the Cards. b) An integer currentCard representing the next card to deal. c) A default constructor that initializes the Cards in the deck. The constructor should use vector function push_back to add each Card to the end of the vector after the Card is created and initialized. This should be done for each of the 52 Cards in the deck. d) A shuffle function that shuffles the Cards in the deck. The shuffle algorithm should iterate through the vector of Cards. For each Card, randomly select another Card in the deck and swap the two Cards. e) A dealCard function that returns the next Card object from the deck. f) A moreCards function that returns a bool value indicating whether there are more Cards to deal. The driver program should create a DeckOfCards object, shuffle the cards, then deal the 52 cards. This above is the exercise I'm trying to solve. I'd be very much appreciated if someone could solve it and explain it to me. The main idea of the program is quite simple. What I don't get is how to build the constructor for the class DeckOfCards and how to generate the 52 cards of the deck with different suits and faces. Untill now I've managed to do this: #include <iostream> #include <vector> using namespace std; /* * */ /* a) Data members face and suit of type int. b) A constructor that receives two ints representing the face and suit and uses them to initialize the data members. c) Two static arrays of strings representing the faces and suits. d) A toString function that returns the Card as a string in the form “face of suit.” You can use the + operator to concatenate strings. */ class Card { public: Card(int, int); string toString(); private: int suit, face; static string faceNames[13]; static string suitNames[4]; }; string Card::faceNames[13] = {"Ace","Two","Three","Four","Five","Six","Seven","Eight","Nine","Ten","Queen","Jack","King"}; string Card::suitNames[4] = {"Diamonds","Clubs","Hearts","Spades"}; string Card::toString() { return faceNames[face]+" of "+suitNames[suit]; } Card::Card(int f, int s) :face(f), suit(s) { } /* Class DeckOfCards should contain: a) A vector of Cards named deck to store the Cards. b) An integer currentCard representing the next card to deal. c) A default constructor that initializes the Cards in the deck. The constructor should use vector function push_back to add each Card to the end of the vector after the Card is created and initialized. This should be done for each of the 52 Cards in the deck. d) A shuffle function that shuffles the Cards in the deck. The shuffle algorithm should iterate through the vector of Cards. For each Card, randomly select another Card in the deck and swap the two Cards. e) A dealCard function that returns the next Card object from the deck. f) A moreCards function that returns a bool value indicating whether there are more Cards to deal. */ class DeckOfCards { public: DeckOfCards(); void shuffleCards(); Card dealCard(); bool moreCards(); private: vector<Card> deck(52); int currentCard; }; int main(int argc, char** argv) { return 0; } DeckOfCards::DeckOfCards() { //I'm stuck here I have no idea of what to take out of here. //I still don't fully get the idea of class inside class and that's turning out as a problem. I try to find a way to set the suits and faces members of the class Card but I can't figure out how. for(int i=0; i<deck.size(); i++) { deck[i]//....There is no function to set them. They must be set when initialized. But how?? } } For easier reading: http://pastebin.com/pJeXMH0f

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• 24 Hours of PASS – first reflections

  - by Rob Farley

  A few days after the end of 24HOP, I find myself reflecting on it. I’m still waiting on most of the information. I want to be able to discover things like where the countries represented on each of the sessions, and things like that. So far, I have the feedback scores and the numbers of attendees. The data was provided in a PDF, so while I wait for it to appear in a more flexible format, I’ve pushed the 24 attendee numbers into Excel. This chart shows the numbers by time. Remember that we started at midnight GMT, which was 10:30am in my part of the world and 8pm in New York. It’s probably no surprise that numbers drooped a bit at the start, stayed comparatively low, and then grew as the larger populations of the English-speaking world woke up. I remember last time 24HOP ran for 24 hours straight, there were quite a few sessions with less than 100 attendees. None this time though. We got close, but even when it was 4am in New York, 8am in London and 7pm in Sydney (which would have to be the worst slot for attracting people), we still had over 100 people tuning in. As expected numbers grew as the UK woke up, and even more so as the US did, with numbers peaking at 755 for the “3pm in New York” session on SQL Server Data Tools. Kendra Little almost reached those numbers too, and certainly contributed the biggest ‘spike’ on the chart with her session five hours earlier. Of all the sessions, Kendra had the highest proportion of ‘Excellent’s for the “Overall Evaluation of the session” question, and those of you who saw her probably won’t be surprised by that. Kendra had one of the best ranked sessions from the 24HOP event this time last year (narrowly missing out on being top 3), and she has produced a lot of good video content since then. The reports indicate that there were nearly 8.5 thousand attendees across the 24 sessions, averaging over 350 at each one. I’m looking forward to seeing how many different people that was, although I do know that Wil Sisney managed to attend every single one (if you did too, please let me know). Wil even moderated one of the sessions, which made his feat even greater. Thanks Wil. I also want to send massive thanks to Dave Dustin. Dave probably would have attended all of the sessions, if it weren’t for a power outage that forced him to take a break. He was also a moderator, and it was during this session that he earned special praise. Part way into the session he was moderating, the speaker lost connectivity and couldn’t get back for about fifteen minutes. That’s an incredibly long time when you’re in a live presentation. There were over 200 people tuned in at the time, and I’m sure Dave was as stressed as I was to have a speaker disappear. I started chasing down a phone number for the speaker, while Dave spoke to the audience. And he did brilliantly. He started answering questions, and kept doing that until the speaker came back. Bear in mind that Dave hadn’t expected to give a presentation on that topic (or any other), and was simply drawing on his SQL expertise to get him through. Also consider that this was between midnight at 1am in Dave’s part of the world (Auckland, NZ). I would’ve been expecting just to welcome people, monitor questions, probably read some out, and in general, help make things run smoothly. He went far beyond the call of duty, and if I had a medal to give him, he’d definitely be getting one. On the whole, I think this 24HOP was a success. We tried a different platform, and I think for the most part it was a popular move. We didn’t ask the question “Was this better than LiveMeeting?”, but we did get a number of people telling us that they thought the platform was very good. Some people have told me I get a chance to put my feet up now that this is over. As I’m also co-ordinating a tour of SQLSaturday events across the Australia/New Zealand region, I don’t quite get to take that much of a break (plus, there’s the little thing of squeezing in seven SQL 2012 exams over the next 2.5 weeks). But I am pleased to be reflecting on this event rather than anticipating it. There were a number of factors that could have gone badly, but on the whole I’m pleased about how it went. A massive thanks to everyone involved. If you’re reading this and thinking you wish you could’ve tuned in more, don’t worry – they were all recorded and you’ll be able to watch them on demand very soon. But as well as that, PASS has a stream of content produced by the Virtual Chapters, so you can keep learning from the comfort of your desk all year round. More info on them at sqlpass.org, of course.

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• A Knights Tale

  - by Phil Factor

  There are so many lessons to be learned from the story of Knight Capital losing nearly half a billion dollars as a result of a deployment gone wrong. The Knight Capital Group (KCG N) was an American global financial services firm engaging in market making, electronic execution, and institutional sales and trading. According to the recent order (File No.3.15570) against Knight Capital by U.S. Securities and Exchange Commission?, Knight had, for many years used some software which broke up incoming “parent” orders into smaller “child” orders that were then transmitted to various exchanges or trading venues for execution. A tracking ‘cumulative quantity’ function counted the number of ‘child’ orders and stopped the process once the total of child orders matched the ‘parent’ and so the parent order had been completed. Back in the mists of time, some code had been added to it  which was excuted if a particular flag was set. It was called ‘power peg’ and seems to have had a similar design and purpose, but, one guesses, would have shared the same tracking function. This code had been abandoned in 2003, but never deleted. In 2005, The tracking function was moved to an earlier point in the main process. It would seem from the account that, from that point, had that flag ever been set, the old ‘Power Peg’ would have been executed like Godzilla bursting from the ice, making child orders without limit without any tracking function. It wasn’t, presumably because the software that set the flag was removed. In 2012, nearly a decade after ‘Power Peg’ was abandoned, Knight prepared a new module to their software to cope with the imminent Retail Liquidity Program (RLP) for the New York Stock Exchange. By this time, the flag had remained unused and someone made the fateful decision to reuse it, and replace the old ‘power peg’ code with this new RLP code. Had the two actions been done together in a single automated deployment, and the new deployment tested, all would have been well. It wasn’t. To quote… “Beginning on July 27, 2012, Knight deployed the new RLP code in SMARS in stages by placing it on a limited number of servers in SMARS on successive days. During the deployment of the new code, however, one of Knight’s technicians did not copy the new code to one of the eight SMARS computer servers. Knight did not have a second technician review this deployment and no one at Knight realized that the Power Peg code had not been removed from the eighth server, nor the new RLP code added. Knight had no written procedures that required such a review.” (para 15) “On August 1, Knight received orders from broker-dealers whose customers were eligible to participate in the RLP. The seven servers that received the new code processed these orders correctly. However, orders sent with the repurposed flag to the eighth server triggered the defective Power Peg code still present on that server. As a result, this server began sending child orders to certain trading centers for execution. Because the cumulative quantity function had been moved, this server continuously sent child orders, in rapid sequence, for each incoming parent order without regard to the number of share executions Knight had already received from trading centers. Although one part of Knight’s order handling system recognized that the parent orders had been filled, this information was not communicated to SMARS.” (para 16) SMARS routed millions of orders into the market over a 45-minute period, and obtained over 4 million executions in 154 stocks for more than 397 million shares. By the time that Knight stopped sending the orders, Knight had assumed a net long position in 80 stocks of approximately $3.5 billion and a net short position in 74 stocks of approximately $3.15 billion. Knight’s shares dropped more than 20% after traders saw extreme volume spikes in a number of stocks, including preferred shares of Wells Fargo (JWF) and semiconductor company Spansion (CODE). Both stocks, which see roughly 100,000 trade per day, had changed hands more than 4 million times by late morning. Ultimately, Knight lost over $460 million from this wild 45 minutes of trading. Obviously, I’m interested in all this because, at one time, I used to write trading systems for the City of London. Obviously, the US SEC is in a far better position than any of us to work out the failings of Knight’s IT department, and the report makes for painful reading. I can’t help observing, though, that even with the breathtaking mistakes all along the way, that a robust automated deployment process that was ‘all-or-nothing’, and tested from soup to nuts would have prevented the disaster. The report reads like a Greek Tragedy. All the way along one wants to shout ‘No! not that way!’ and ‘Aargh! Don’t do it!’. As the tragedy unfolds, the audience weeps for the players, trapped by a cruel fate. All application development and deployment requires defense in depth. All IT goes wrong occasionally, but if there is a culture of defensive programming throughout, the consequences are usually containable. For financial systems, these defenses are required by statute, and ignored only by the foolish. Knight’s mistakes weren’t made by just one hapless sysadmin, but were progressive errors by an  IT culture spanning at least ten years.  One can spell these out, but I think they’re obvious. One can only hope that the industry studies what happened in detail, learns from the mistakes, and draws the right conclusions.

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• Speakers, Please Check Your Time

  - by AjarnMark

  Woodrow Wilson was once asked how long it would take him to prepare for a 10 minute speech. He replied "Two weeks". He was then asked how long it would take for a 1 hour speech. "One week", he replied. 2 hour speech? "I'm ready right now," he replied.  Whether that is a true story or an urban legend, I don’t really know, but either way, it is a poignant reminder for all speakers, and particularly apropos this week leading up to the PASS Community Summit. (Cross-posted to the PASS Professional Development Virtual Chapter blog #PASSProfDev.) What’s the point of that story?  Simply this…if you have plenty of time to do your presentation, you don’t need to prepare much because it is easy to throw in more and more material to stretch out to your allotted time.  But if you are on a tight time constraint, then it will take significant preparation to distill your talk down to only the essential points. I have attended seven of the last eight North American Summit events, and every one of them has been fantastic.  The speakers are great, the material is timely and relevant, and the networking opportunities are awesome.  And every year, there is one little thing that just bugs me…speakers going over their allotted time.  Why does it bother me so?  Well, if you look at a typical schedule for a Summit, you’ll see that there are six or more sessions going on at the same time, and only 15 minutes to move from one to another.  If you’re trying to maximize your training dollar by attending something during every session time slot, and you don’t want to be the last guy trying to squeeze into the middle of the row, then those 15 minutes can be critical.  All the more so if you need to stop and use the bathroom or if you have to hike to the opposite end of the convention center.  It is really a bad position to find yourself having to choose between learning the last key points of Speaker A who is going over time, and getting over to Speaker B on time so you don’t miss her key opening remarks. And frankly, I think it is just rude.  Yes, the speakers are the function, after all they are bringing the content that the rest of us are paying to learn.  But it is also an honor to be given the opportunity to speak at a conference like this, and no one speaker is so important that the conference would be a disaster without him.  Speakers know when they submit their abstract, long before the conference, how much time they will have.  It has been the same pattern at the Summit for at least the last eight years.  Program Sessions are 75 minutes long.  Some speakers who have a good track record, and meet other qualifying criteria, are extended an invitation to present a Spotlight Session which is 90 minutes (a 20% increase).  So there really is no excuse.  It’s not like you were promised a 2-hour segment and then discovered when you got here that it was only 75 minutes.  In fact, it’s not like PASS advertised 90-minute sessions for everyone and then a select few were cut back to only 75.  As a speaker, you know well before you get here which type of session you are doing and how long it is, so as a professional, you should plan accordingly. Now you might think that this only happens to rookies, but I’ll tell you that some of the worst offenders are big-name veterans who draw huge attendance numbers for their sessions.  Some attendees blow this off as, “Hey, it’s so-and-so, and I’d stay here for hours and listen to him/her talk.”  To which I would reply, “Then they should have submitted for a pre- or post-conference day-long seminar instead, but don’t try to squeeze your day-long talk into a 90-minute session.”  Now I don’t really believe that these speakers are being malicious or just selfishly trying to extend their time in the spotlight.  I think that most of them are merely being undisciplined and did not trim their presentation sufficiently, or allowed themselves to get off-track (often in a generous attempt to help someone in the audience with a question or problem that really should have been noted for further discussion after the session). So here is my recommendation…my plea, even.  TRIM THE FAT!  Now.  Before it’s too late.  Before you even get on the airplane, take a long, hard look at your presentation and eliminate some of the points that you originally thought you had to make, but in reality are not truly crucial to your main topic.  Delete a few slides.  Test your demos and have them already scripted rather than typing them during your talk.  It is better to cut out too much and end up with plenty of time at the end for Questions & Answers.  And you can always keep some notes on the stuff that you cut out so that you could fill it back in at the end as bonus material if you really do end up with a whole bunch of time on your hands.  But I don’t think you will.  And if you do, that will look even better to the audience as it will look like you’re giving them something extra that not every audience gets.  And they will thank you for that.

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• To refund or not to refund this client?

  - by Mahalia Samuels

  I'd really appreciate your advice on an ongoing project. I presented my client with a proposal and design samples which he approved, and he paid in full instead of the 50% upfront deposit as I'd given him a generous discount. He was then slow in furnishing me with some of the content, but once we did, he expected the website to be finished immediately which was not possible. Because he needed it done urgently, we agreed to try to get it done about 10 working days after the content was provided, but the developer who was helping me let me down. The next week, I completed the website myself and uploaded it to the server on a Friday afternoon. He then calls and texts me on following Sunday while I'm at church to say it's not online (there was probably a problem with his browser). The next morning, I received an email from him demanding a full refund within two days because he couldn't see the website (even though it was live, and I tested it on multiple browsers, a different computer and my phone), and he called me shouting at me because he couldn't access it. Finally when he was able to access it, he was unhappy with a certain detail regarding the slideshow which I began fixing and which was done the next day. He then referred me to another website and said he wanted it to look similar but not identical to it in terms of the layout. He also now wanted to add more features which were not in the original design. I got a designer to work on a new design which I sent to him for review, which if approved would be completed by 15 October, and he approved it last Thursday. He then called me yesterday to say that he wanted to change the design - he only approved it out of impatience. He now wants the website to be more similar to the other website he referred me to and he wants it done before the 15th! Then, he says to me that other people have done websites for him in three days - website's he's complained to me about for lacking dimension because they were just premium themes, whereas we'd designed and coded from scratch. I'm thinking of finishing the website but refunding him in full (or at least the refundable 50%) less domain registration and other non-refundable amounts, just to avoid further escalation of this matter and having him call me next week and say he wants to change it again. These are the applicable terms and conditions as laid out in the agreement: Total amount due for this project is Amount A. Client shall pay Consultant a deposit of Amount B (50% of total amount due for project) in advance before any work commences on the Project. The balance is due within 7 working days of completion of project. Deposit is non-refundable. Should client opt to host elsewhere, applicable transferral fee of Amount C will apply. Estimated project completion time frame is 14 to 30 days from the date Client furnishes Consultant with Brief and all other required media and data, provided that Client has made payment to secure the project. Consultant will make every effort to meet agreed upon due dates. The Client should be aware that failure to submit required information or materials, or last minute changes and excessive changes may cause subsequent delays. Client delays could result in significant delays in delivery of finished work. Major changes in client input or direction or brief will be charged at normal rates. Any work the Client wishes Consultant to create, which is not specified in the attached Proposal will be considered an additional service. Client agrees to pay Consultant for any additional expenses or additional services not included in the attached quotation and proposal if requested by the Client. Web design credit in the name of the Consultant, and link to Consultant’s website shall be placed on the footer of the final Website. Either party may terminate this Agreement by giving 7 days written notice to the other of such termination. In the event that Work is postponed or terminated at the request of the Client, Consultant shall have the right to bill pro rata at full rates for work completed through the date of that request, while reserving all rights under this Agreement. If additional payment is due, this shall be payable within seven days of the Client's written notification to stop work. In the event of termination, the Client shall also pay any expenses incurred by Consultant and the Consultant shall own all rights to the Work. Advice please?

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