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  • Mobile Chrome Office Hours: Tools for Mobile Web Development

    Mobile Chrome Office Hours: Tools for Mobile Web Development Ask and vote for questions at: goo.gl Are you building for the mobile web? Are you looking for easier and better tools to help you create great experiences? Join Boris Smus and Pete LePage as they show you some of the many tools available to mobile web developers. We'll take a look Chrome's remote debugging features, some of the emulation tools available to you within Chrome and take a deep dive into some of the advanced use cases of these tools to help you build for the mobile web. From: GoogleDevelopers Views: 1432 60 ratings Time: 42:16 More in Science & Technology

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  • What Did You Do? is a Bad Question

    - by Ajarn Mark Caldwell
    Brian Moran (blog | Twitter) did a great presentation today for the PASS Professional Development Virtual Chapter on The Art of Questions.  One of the points that Brian made was that there are good questions and bad (or at least not-as-good) questions.  Good questions tend to open-up the conversation and engender positive reactions (perhaps even trust and respect) between the participants; and bad questions tend to close-down a conversation either through the narrow list of possible responses (e.g. strictly Yes/No) or through the negative reactions they can produce.  And this explains why I so frequently had problems troubleshooting real-time problems with users in the past.  I’ll explain that in more detail below, but before we go on, let me recommend that you watch the recording of Brian’s presentation to learn why the question Why is often problematic in the U.S. and yet we so often resort to it. For a short portion (3 years) of my career, I taught basic computer skills and Office applications in an adult vocational school, and this gave me ample opportunity to do live troubleshooting of user challenges with computers.  And like many people who ended up in computer related jobs, I also have had numerous times where I was called upon by less computer-savvy individuals to help them with some challenge they were having, whether it was part of my job or not.  One of the things that I noticed, especially during my time as a teacher, was that when I was helping somebody, typically the first question I would ask them was, “What did you do?”  This seemed to me like a good way to start my detective work trying to figure out what happened, what went wrong, how to fix it, and how to help the person avoid it again in the future.  I always asked it in a polite tone of voice as I was just trying to gather the facts before diving in deeper.  However; 99.999% of the time, I always got the same answer, “Nothing!”  For a long time this frustrated me because (remember I’m in detective mode at that point) I knew it could not possibly be true.  They HAD to have done SOMETHING…just tell me what were the last actions you took before this problem presented itself.  But no, they always stuck with “Nothing”.  At which point, with frustration growing, and not a little bit of disdain for their lack of helpfulness, I would usually ask them to move aside while I took over their machine and got them out of whatever they had gotten themselves into.  After a while I just grew used to the fact that this was the answer I would usually receive, but I always kept asking because for the .001% of the people who would actually tell me, I could then help them understand what went wrong and how to avoid it in the future. Now, after hearing Brian’s talk, I understand what the problem was.  Even though I meant to just be in an information gathering mode, the words I was using, “What did YOU do?” have such a strong negative connotation that people would instinctively go into defense-mode and stop sharing information that might make them look bad.  Many of them probably were not even consciously aware that they had gone on the defensive, but the self-preservation instinct, especially self-preservation of the ego, is so strong that people would end up there without even realizing it. So, if “What did you do” is a bad question, what would have been better?  Well, one suggestion that Brian makes in his talk is something along the lines of, “Can you tell me what led up to this?” or “what was happening on the computer right before this came up?”  It’s subtle, but the point is to take the focus off of the person and their behavior; instead depersonalizing it and talk about events from more of a 3rd-party observer point of view.  With this approach, people will be more likely to talk about what the computer did and what they did in response to it without feeling the interrogation spotlight is on them.  They are also more likely to mention other events that occurred around the same time that may or may not be related, but which could certainly help you troubleshoot a larger problem if it is not just user actions.  And that is the ultimate goal of your asking the questions.  So yes, it does matter how you ask the question; and there are such things as good questions and bad questions.  Excellent topic Brian!  Thanks for getting the thinking gears churning! (Cross-posted to the Professional Development Virtual Chapter blog.)

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  • Unity 3D hangs after power blackout

    - by Yusuf
    Unity 3D was working just fine till we had a blackout in the area (I have not yet bought a UPS :(). I tried the solutions here, but it does not help. I tried issuing a unity --reset and it gives me this output: http://pastebin.com/UW83w5cG What seems to be important (to me) from that log is this part: (compiz:6510): GConf-CRITICAL **: gconf_client_add_dir: assertion `gconf_valid_key (dirname, NULL)' failed ERROR 2012-05-29 21:50:41 unity.launcher.trashlaunchericon TrashLauncherIcon.cpp:62 Could not create file monitor for trash uri: Operation not supported For the time being, I can use Unity-2D, but I would like the 3D to work as well. Can you please help? Edit: Output when issuing $ unity --replace: http://pastebin.com/sBCPbyrT (compiz:2811): GConf-CRITICAL **: gconf_client_add_dir: assertion `gconf_valid_key (dirname, NULL)' failed ERROR 2012-06-01 20:21:24 unity.launcher.trashlaunchericon TrashLauncherIcon.cpp:62 Could not create file monitor for trash uri: Operation not supported Initializing unityshell options...done WARN 2012-06-01 20:21:25 unity.screeneffectframebufferobject ScreenEffectFramebufferObject.cpp:167 unsupported internal format Segmentation fault (core dumped)

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  • Triggering custom events in AJAX callbacks

    - by Sabrina Gelbart
    I'm pretty new to JavaScript, but one of the things that's been frustrating is that our AJAX callbacks have been getting packed with different functionality, making it difficult to keep everything separated and organized. I'm really new to programming, I have a feeling learning MVC a bit more would help me, but for now using custom events seems like it could help me keep my code a lot cleaner and prevent some problems. Here's what I'm talking about: function myAjaxFunction(){ $.post('ajax/test.html', function(data) { $(document).trigger('testDataLoaded',data); }); } function myOtherFunctionThatsDependentUponAjax(){ $(document).one('testDataLoaded', function(data){ alert (data); } } I also don't know if it's ok that I'm triggering document or not... Are there any patterns that look like this that I can read more about? What are the potential problems with this?

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  • Can't boot into windows7 after installling Ubuntu-12.04 (LTS) on HP 6735s laptop 12.04

    - by Dimeji
    I installed Ubuntu-12.04 (LTS) through a USB drive and when it's done i cant load Windows 7 (Loader)(on/dev/sda1) in GRUB. When I select that, it displays a black screen and then returns to GRUB but i'm still able to boot into 12.04. Help me to solve this, I installed Boot-repair,I checked reinstall grub in the main option tab and checked place boot flag on sda1 windows7 in other options tab , re booted and it wasnt working this is was bootinfo summary http://paste.ubuntu.com/1206875/, i also tried sudo grub-install "(hd0)" sudo update-grub in the terminal and i gave me found Windows 7 (loader) on /dev/sda1 and rebooted but i still wasnt able to boot into windows 7, this is my bootinfoo summary after i typed those two commands http://pastebin.ubuntu.com/1206955/ please help me,I'm at wits end thanks Dimeji

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  • Expression Blend 4 available and training resources

    - by pluginbaby
    As you may know Expression Blend 4 has shipped! It is still part of Expression Studio, which now comes in 2 “flavors”: Expression Studio 4 Ultimate Expression Blend SketchFlow Expression Web + SuperPreview Expression Encoder Expression Design Expression Studio 4 Web Professional Expression Web + SuperPreview Expression Encoder Expression Design So the version you want for Silverlight is Expression Studio 4 Ultimate (because you can’t buy Expression Blend alone). Expression Blend is an awesome tool but might be difficult to approach at first, specially for people coming from Visual Studio… this tool target designers so it can takes time for a developer to get comfortable enough. Good news is the availability of a free “Blend Fundamentals Training” which contains plenty of resources to help you master Expression Blend in 5 days: http://www.microsoft.com/expression/resources/BlendTraining/   Also don’t forget the .toolbox: http://www.microsoft.com/design/toolbox/ This Microsoft website contains courses and tutorials to help you learn UI Design for Silverlight with Expression Blend.

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  • Python scripts link to GUI using an IDE

    - by YomalSamindu
    I am studying python. Now I can write python scripts(codes) to some extent. I am interested in making GUI to those written programs.I like to do it using an IDE rather than using PyGTK or Tkinter. Can anyone help me how to start with this and link my scripts to a GUI. I downloaded a IDE called "glade". But I don't know how to use this IDE. I need some tutorial guide also. Can anyone help me.Please.Thank you!

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  • Cocos3d lighting problem

    - by Parasithe
    I'm currently working on a cocos3d project, but I'm having some trouble with lighting and I have no idea how to solve it. I've tried everything and the lighting is always as bad in the game. The first picture is from 3ds max (the software we used for 3d) and the second is from my iphone app. http://prntscr.com/ly378 http://prntscr.com/ly2io As you can see, the lighting is really bad in the app. I manually add my spots and the ambiant light. Here is all my lighting code : _spot = [CC3Light lightWithName: @"Spot" withLightIndex: 0]; // Set the ambient scene lighting. ccColor4F ambientColor = { 0.9, 0.9, 0.9, 1 }; self.ambientLight = ambientColor; //Positioning _spot.target = [self getNodeNamed:kCharacterName]; _spot.location = cc3v( 400, 400, -600 ); // Adjust the relative ambient and diffuse lighting of the main light to // improve realisim, particularly on shadow effects. _spot.diffuseColor = CCC4FMake(0.8, 0.8, 0.8, 1.0); _spot.specularColor = CCC4FMake(0, 0, 0, 1); [_spot setAttenuationCoefficients:CC3AttenuationCoefficientsMake(0, 0, 1)]; // Another mechansim for adjusting shadow intensities is shadowIntensityFactor. // For better effect, set here to a value less than one to lighten the shadows // cast by the main light. _spot.shadowIntensityFactor = 0.75; [self addChild:_spot]; _spot2 = [CC3Light lightWithName: @"Spot2" withLightIndex: 1]; //Positioning _spot2.target = [self getNodeNamed:kCharacterName]; _spot2.location = cc3v( -550, 400, -800 ); _spot2.diffuseColor = CCC4FMake(0.8, 0.8, 0.8, 1.0); _spot2.specularColor = CCC4FMake(0, 0, 0, 1); [_spot2 setAttenuationCoefficients:CC3AttenuationCoefficientsMake(0, 0, 1)]; _spot2.shadowIntensityFactor = 0.75; [self addChild:_spot2]; I'd really appreciate if anyone would have some tip on how to fix the lighting. Maybe my spots are bad? maybe it's the material? I really have no idea. Any help would be welcomed. I already ask some help on cocos2d forums. I had some answers but I need more help.

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  • Inside Red Gate - Ricky Leeks

    - by Simon Cooper
    So, one of our profilers has a problem. Red Gate produces two .NET profilers - ANTS Performance Profiler (APP) and ANTS Memory Profiler (AMP). Both products help .NET developers solve problems they are virtually guaranteed to encounter at some point in their careers - slow code, and high memory usage, respectively. Everyone understands slow code - the symptoms are very obvious (an operation takes 2 hours when it should take 10 seconds), you know when you've solved it (the same operation now takes 15 seconds), and everyone understands how you can use a profiler like APP to help solve your particular problem. High memory usage is a much more subtle and misunderstood concept. How can .NET have memory leaks? The garbage collector, and how the CLR uses and frees memory, is one of the most misunderstood concepts in .NET. There's hundreds of blog posts out there covering various aspects of the GC and .NET memory, some of them helpful, some of them confusing, and some of them are just plain wrong. There's a lot of misconceptions out there. And, if you have got an application that uses far too much memory, it can be hard to wade through all the contradictory information available to even get an idea as to what's going on, let alone trying to solve it. That's where a memory profiler, like AMP, comes into play. Unfortunately, that's not the end of the issue. .NET memory management is a large, complicated, and misunderstood problem. Even armed with a profiler, you need to understand what .NET is doing with your objects, how it processes them, and how it frees them, to be able to use the profiler effectively to solve your particular problem. And that's what's wrong with AMP - even with all the thought, designs, UX sessions, and research we've put into AMP itself, some users simply don't have the knowledge required to be able to understand what AMP is telling them about how their application uses memory, and so they have problems understanding & solving their memory problem. Ricky Leeks This is where Ricky Leeks comes in. Created by one of the many...colourful...people in Red Gate, he headlines and promotes several tutorials, pages, and articles all with information on how .NET memory management actually works, with the goal to help educate developers on .NET memory management. And educating us all on how far you can push various vegetable-based puns. This, in turn, not only helps them understand and solve any memory issues they may be having, but helps them proactively code against such memory issues in their existing code. Ricky's latest outing is an interview on .NET Rocks, providing information on the Top 5 .NET Memory Management Gotchas, along with information on a free ebook on .NET Memory Management. Don't worry, there's loads more vegetable-based jokes where those came from...

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  • cannot play VTC video file (.mov) using VLC player

    - by varunit
    I have a training course contains .mov files which have video codec as apple graphics smc. I have googled and found out to add these options to play them link from where I got help But they are playing fine only in SMplayer. I want to configure similarly and play those files in VLC player. This is the error which I'm facing Running vlc with the default interface. Use 'cvlc' to use vlc without interface. [0xb0d03d20] blend blend error: no matching alpha blending routine (chroma: RGBA - RGBP) [0xb0d03d20] main blend error: blending RGBA to RGBP failed It is repeating... Thanks for any help...

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  • A New Home for E-Business Suite Customer Adoption Information

    - by linda.fishman.hoyle
    Phew! I made it! A new home with my name. Let's talk about E-Business Suite. So much is going on and more and more customers are upgrading and implementing the latest release. I think I will highlight in this blog entry the most recent press release we issued 2 weeks ago about our Applications Unlimited success but in the release, we name several customers who are live on E-Business Suite Release 12.1 and then have a fabulous quote from a customer who is doing great things with our product.   Here is a link to the press release To make it easy for you, I am pulling out just the E-Business Suite information Oracle E-Business Suite: Oracle® E-Business Suite Release 12.1 provides organizations of all sizes, across all industries and regions, with a global business foundation that helps them reduce costs and increase productivity through a portfolio of rapid value solutions, integrated business processes and industry-focused solutions. The latest version of the Oracle E-Business Suite was designed to help organizations make better decisions and be more competitive by providing a global or holistic view of their operations. Abu Dhabi Media Company, Agilysis, C3 Business Solutions, Chicago Public Schools, Datacard Group, Guidance Software, Leviton Manufacturing, McDonald's, MINOR International, Usana Health Sciences, Zamil Plastic Industries Ltd. and Zebra Technologies are just a few of the organizations that have deployed the latest release of the Oracle E-Business Suite to help them make better decisions and be more competitive, while lowering costs and increasing performance. Customer Speaks "Leviton Manufacturing makes a very diverse line of products including electrical devices and data center products that we sell globally. We upgraded to the latest version of the Oracle E-Business Suite Release 12.1 to support our service business with change management, purchasing, accounts payable, and our internal IT help desk," said Bob MacTaggart, CIO of Leviton Manufacturing. "We consolidated seven Web sites that we used to host individually onto iStore. In addition, we run a site, using the Oracle E-Business Suite configurator, pricing and quoting for our sales agents to do configuration work. This site can now generate a complete sales proposal using Oracle functionality; we actually generate CAD drawings - the actual drawings themselves - based on configuration results. It used to take six to eight weeks to generate these drawings and now it's all done online in an hour to two hours by our sales agents themselves, totally self-service. It does everything they need. From our point of view that is a major business success. Not only is it a very cool, innovative application, but it also puts us about two years ahead of our competition."

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  • hardy alternate cd customization and ubuntu-keyring-udeb

    - by gokul
    I have been trying to customize Ubuntu 8.04 (hardy heron) alternate install cd. I have followed the community documentation at https://help.ubuntu.com/community/InstallCDCustomization#Generating_a_new_ubuntu-keyring_.deb_to_sign_your_CD to rebuild the ubuntu-keyring packages. But when the media boots I get a warning: anna[7581]: WARNING **: bad md5sum. Though I have not been able to confirm that the message is for the ubunu-keyring-udeb package, the nearest debconf Adding [package] message is for ubuntu-keyring-udeb. This is followed by: INPUT critical retriever/cdrom/error. This message is already from syslog. I don't think dpkg.log will help in this case. I have tried modifying the md5sum file within the source package manually and signing it with my own public key, before building it. But that has not helped either. How do get the installer to work in this scenario? Alternatively, can I customize the contents of Ubuntu8.04 without signing anything?

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  • How can I Instal shockwave on Ubuntu

    - by Navjot Singh
    I got this computer from someone and it had ubuntu installed on it. I like it but I find it complicated and I have been trying to download and every time I try to install something an error comes up Archive: /home/singh/Downloads/Shockwave_Installer_Full.exe [/home/singh/Downloads/Shockwave_Installer_Full.exe] End-of-central-directory signature not found. Either this file is not a zipfile, or it constitutes one disk of a multi-part archive. In the latter case the central directory and zipfile comment will be found on the last disk(s) of this archive. zipinfo: cannot find zipfile directory in one of /home/singh/Downloads/Shockwave_Installer_Full.exe or /home/singh/Downloads/Shockwave_Installer_Full.exe.zip, and cannot find /home/singh/Downloads/Shockwave_Installer_Full.exe.ZIP, period. Please help me uninstall ubuntu and get Windows back or help me get these downloads to work.

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  • Installing Ubuntu 12.04 on EFI system

    - by aniruddhabhide
    Fellas, need help. Trying to install Ubuntu 12.04 on laptop to dual boot alongside Win7. I have UEFI and GPT partitioning scheme. It has optional Legacy boot mode though. I can boot from Ubuntu USB/CD in both Legacy and UEFI modes. But when I reach partition selection step, it gives me error "ubi-partman failed with exit code 141". I searched forums for this but those who encountered this error said it was resolved when they detached one of two HDs in their system. But I have only one hard disk attached and I am sure Ubuntu's GRUB supports GPT. But looks like it is not able to read GPT partitions on my HD. Any help regarding this will be appreciated.

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  • Windows 8: Everything from design, build, and how to sell a Metro style app

    - by Thomas Mason
    For me, there are a lot of similarities between an application developed for Windows Phone and a Metro style app developed for Windows 8. A Windows Phone 7 application (rather than an XNA game) is built in .NET and XAML against a subset of the .NET framework and the application has a lifecycle which needs to be conscious of battery life and so is split out into foreground/background pieces. The application is sandboxed in terms of its interactions with the local device and is packaged with a manifest which describes those interactions. The app needs to be aware of network connectivity status and its work on the network is done asynchronously to preserve the user experience.The app is packaged and deployed to a Marketplace which the user browses to find the app, read reviews, perhaps purchase it and then install it and receive updates over time. Quite a lot of those statements are as true of a Windows 8 Metro style app as they are for a Windows Phone app and so a Windows Phone app developer already has a good head start when it comes to building Metro style apps for Windows 8. With that in mind, there is an event to help developers with a Windows Phone app in Marketplace to begin the process of looking at Windows 8 and whether you can get a quick win by bringing your Phone application onto Windows. The idea of the event was to provide a space where developers can get together over 2 days and take the time out to look at what it means to take their app from Windows Phone to Windows 8. Kicking off on Saturday 16th June at 10am, we are told they have plenty of power sockets, WiFi, whiteboards, drinks, pizza, games, prizes and some quiet space that you can work in. Including people on hand with Windows Phone and Windows 8 experience to help everything along the way. There will be an attendee-voted schedule of talks but we’ll keep these out of your way if you just want to get on and code. We’ll also provide information around submitting your app to the Windows Store If you have a Windows Phone app in Marketplace, now’s a great time to look at getting it onto Windows 8. Sign up. Bring your laptop. Bring your app. Bring Windows 8 and Visual Studio 11. And everyone will their best to help you get your app onto Windows 8. Location & Venue TBA but it will be in central London, accessible by major railway and underground transportation. Day 1 Saturday 16th June 10am – 9pm Day 2 Sunday 17th June 10am – 4pm

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  • Ubuntu Server available updates

    - by Rapture
    In Ubuntu 11.04 Server when I would log in via ssh it would tell me how many packages are available for updating in the welcome message. After upgrading to 11.10 I no longer get that information. Is there a package I need to install or a config file that needs changing? 11.04 output: Welcome to Ubuntu 11.10 (GNU/Linux 3.0.0-12-generic x86_64) * Documentation: https://help.ubuntu.com/ 32 packages can be updated. 8 updates are security updates. Last login: Mon Nov 21 16:19:01 2011 from han-solo.local 11.10 output: Welcome to Ubuntu 11.10 (GNU/Linux 3.0.0-12-server x86_64) * Documentation: https://help.ubuntu.com/11.10/serverguide/C No mail. Last login: Tue Nov 22 19:07:19 2011 from han-solo.local

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  • Sony VAIO with Insyde H2O EFI bios will not boot into GRUB EFI

    - by Rohan Dhruva
    I bought a new Sony Vaio S series laptop. It uses Insyde H2O BIOS EFI, and trying to install Linux on it is driving me crazy. root@kubuntu:~# parted /dev/sda print Model: ATA Hitachi HTS72756 (scsi) Disk /dev/sda: 640GB Sector size (logical/physical): 512B/4096B Partition Table: gpt Number Start End Size File system Name Flags 1 1049kB 274MB 273MB fat32 EFI system partition hidden 2 274MB 20.8GB 20.6GB ntfs Basic data partition hidden, diag 3 20.8GB 21.1GB 273MB fat32 EFI system partition boot 4 21.1GB 21.3GB 134MB Microsoft reserved partition msftres 5 21.3GB 342GB 320GB ntfs Basic data partition 6 342GB 358GB 16.1GB ext4 Basic data partition 7 358GB 374GB 16.1GB ntfs Basic data partition 8 374GB 640GB 266GB ntfs Basic data partition What is surprising is that there are 2 EFI system partitions on the disk. The sda2 partition is a 20gb recovery partition which loads windows with a basic recovery interface. This is accessible by pressing the "ASSIST" button as opposed to the normal power button. I presume that the sda1 EFI System Partition (ESP) loads into this recovery. The sda3 ESP has more fleshed out entries for Microsoft Windows, which actually goes into Windows 7 (as confirmed by bcdedit.exe on Windows). Ubuntu is installed on sda6, and while installation I chose sda3 as my boot partition. The installer correctly created a sda3/EFI/ubuntu/grubx64.efi application. The real problem: for the life of me, I can't set it to be the default! I tried creating a sda3/startup.nsh which called grubx64.efi, but it didn't help -- on rebooting, the system still boots into windows. I tried using efibootmgr, and that shows as it it worked: root@kubuntu:~# efibootmgr BootCurrent: 0000 BootOrder: 0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager root@kubuntu:~# efibootmgr --create --gpt --disk /dev/sda --part 3 --write-signature --label "GRUB2" --loader "\\EFI\\ubuntu\\grubx64.efi" BootCurrent: 0000 BootOrder: 0002,0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager Boot0002* GRUB2 root@kubuntu:~# efibootmgr BootCurrent: 0000 BootOrder: 0002,0000,0001 Boot0000* EFI USB Device Boot0001* Windows Boot Manager Boot0002* GRUB2 However, on rebooting, as you guessed, the machine rebooted directly back into Windows. The only things I can think of are: The sda1 partition is somehow being used Overwrite /EFI/Boot/bootx64.efi and /EFI/Microsoft/Boot/bootmgfw.efi with grubx64.efi [but this seems really radical]. Can anyone please help me out? Thanks -- any help is greatly appreciated, as this issue is driving me crazy!

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  • 3D transformations in WPF & DirectX/Direct3D or OpenGL

    - by user2723417
    I need your help with 3D transformations. I have a sphere and I want to deform it by a mouse click or a mouse move. I want to make a furrow or to bite off a piece of the sphere without any breaks of 3D material. It is possible in WPF, but if the quantity of 3D points is more then 25 000, it creates some freezes in a dynamic mode (animation breaks), because the object of MeshGeometry3D class should be reconstructed every time to stop the breaks of 3D material. Give me advice about tools for the realization of my task. Maybe it can be done with the help of DirectX/Direct3D or OpenGL? I am a newcomer in these collections of APIs, but I would like to study them. I need to integrate the process of transformation in WPF application.

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  • Creating a dynamically updateable website using Adobe Flash CS6 [closed]

    - by Sidd
    I need some help finding the appropriate tutorials for what I need. I have tried looking hard with no avail. I have Adobe Flash CS6, and I want to make a website using that software. I want the content to be uploaded onto a server so that the flash program can just fetch the information from the server and dynamically update the website itself, instead of editing the content on the flash website and reuploading the whole flash file (as I have done before). I also want the ability to have a guestbook and a contact form. Also, if possible, I wanted an ability to add tabs to the navigation bar dynamically instead of having to edit the flash file. Can anyone point be to a good tutorial which can help me with this? I have tried looking, and most of the results I get are completely useless to me.

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  • Is osTicket secure/private enough

    - by Andy
    I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted to get some second opinions on how secure osTicket actually is and whether I should use it with my website. I run a software company, so chances are licence keys may be included in support tickets which are obviously sensitive information and valuable - so I want to ensure that the likelihood of a support ticket being hacked is very low. If there is any plugins/additions to make osTicket more 'secure', I would appreciate it if you could point me to them. Otherwise if there are any more free, more suited, help desk softwares out there please let me know. Thanks in advance

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