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• What is a good support knowledge base tool?

  - by Guillaume

  I have been searching for a tool to help my team organize its knowledge for resolving recurring support cases. I know this question will probably be closed, but I'll try my change anyway because I know that I can have some good answers about that. Context: our team is developing and supporting an huge applications (lots of different screens and workflow processes. We already have a good tool for managing our documentation, but we are struggling with support cases. Support action involve often quite a lot of manual steps to fix stuff and the knowledge for these actions is more 'oral transmission' than modern tools. We need an efficient way to store them in a knowledge base to be able to retrieve similar cases based on patterns (a stacktrace, an error message, a component name, a workflow step, ...) and ranked by similarity. Our wiki search is not very powerful when it come to this kind of search and the team members don't want to 'waste' time writing a report that will never be found... Do you know efficient knowledge base tool for this kind of use case ?

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• Is there a phrase or word to describe an algorithim or programme is complete in that given any value for its arguments there is a predictable outcome?

  - by Mrk Mnl

  Is there a phrase to describe an algorithim or programme is complete in that given any possible value for its arguments there is a predicatable outcome? i.e. all the ramifications have been considered whatever the context? A simple example would be the below function: function returns string get_item_type(int type_no) { if(type_no < 10) return "hockey stick" else if (type_no < 20) return "bulldozer" else return "unknown" } (excuse the dismal pseudo code) No matter what number is supplied all possibiblites are catered for. My question is: is there a word to fill the blank here: "get_item_type() is ______ complete" ? (The answer is not Turing Complete - that is something quite different - but I annoyingly always think of something as "Turing Complete" when I am thinking of the above).

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• Why is iOS "jailbreaking" CPU specific? [closed]

  - by Ted Wong

  Recently, iOS 6 was "jailbroken" but only on the Apple A4 CPU. Why is the "jailbreaking" process specific to a CPU? From Wikipedia: ... "iOS jailbreaking is the process of removing the limitations imposed by Apple on devices running the iOS operating system through the use of hardware/software exploits – such devices include the iPhone, iPod touch, iPad, and second generation Apple TV. Jailbreaking allows iOS users to gain root access to the operating system""" ...

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• Do I deserve a promotion/higher salary?

  - by anonCoder

  I'm a software developer and have been working at my current employer for almost 2 years. I joined straight out of university, so this is my first real full-time job. I was employed as a junior developer with no real responsibilities. In the last year, I have been given more responsiibility. I am the official contact person at my company for a number of clients. I have represented the company by myself in off-site meetings with clients. My software development role has grown. I now have specialised knowledge in certain tools/products/technologies that no one else here does. My problem is that I am still officially a junior developer, and still earning less than I feel I am worth. Am I being taken advantage of? How long should I reasonably expect to stay a junior developer before I expect a promotion of some kind? What would you do in my situation?

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• How to decide on a price for the project as a freelancer

  - by Shekhar_Pro

  I have seen similar question on this SE site but none comes close to a sure shot answer and many are rather subjective. So i am taking a website as an example to be more objective for you to decide its development price i should quote for the complete work.I would like to have specific figures. In past I have developed many projects for my classmates (Computer science and few .net) when i was in college and there i just arbitrarily quoted the price i will take depending on my mood and customer's ability to pay.. usually ranging from Rs.500 (about $10 USD) to Rs. 1500 (about $30 USD). I have also developed few websites but that was open-source and free. But this time impressed by my work i have got a client that wants to get a website developed similar to this: [ http://www.jeetle.in/ ]. So taking this website as an example tell me how much should i charge for complete work from designing to payment gateway implementation (Excluding the charge the payment gateway provider will take). Few information you might like to consider. I am the only developer on this project if that makes any difference. And i would be using ASP.Net and MSSQL Express for server side processing and jQuery on client. Time period for development offered is about 4 to 6 Weeks. Its like i know my work but not how much I'm worth

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• How would you gather client's data on Google App Engine without using Datastore/Backend Instances too much?

  - by ruslan

  I'm relatively new to StackExchange and not sure if it's appropriate place to ask design question. Site gives me a hint "The question you're asking appears subjective and is likely to be closed". Please let me know. Anyway.. One of the projects I'm working on is online survey engine. It's my first big commercial project on Google App Engine. I need your advice on how to collect stats and efficiently record them in DataStore without bankrupting me. Initial requirements are: After user finishes survey client sends list of pairs [ID (int) + PercentHit (double)]. This list shows how close answers of this user match predefined answers of reference answerers (which identified by IDs). I call them "target IDs". Creator of the survey wants to see aggregated % for given IDs for last hour, particular timeframe or from the beginning of the survey. Some surveys may have thousands of target/reference answerers. So I created entity public class HitsStatsDO implements Serializable { @Id transient private Long id; transient private Long version = (long) 0; transient private Long startDate; @Parent transient private Key parent; // fake parent which contains target id @Transient int targetId; private double avgPercent; private long hitCount; } But writing HitsStatsDO for each target from each user would give a lot of data. For instance I had a survey with 3000 targets which was answered by ~4 million people within one week with 300K people taking survey in first day. Even if we assume they were answering it evenly for 24 hours it would give us ~1040 writes/second. Obviously it hits concurrent writes limit of Datastore. I decided I'll collect data for one hour and save that, that's why there are avgPercent and hitCount in HitsStatsDO. GAE instances are stateless so I had to use dynamic backend instance. There I have something like this: // Contains stats for one hour private class Shard { ReadWriteLock lock = new ReentrantReadWriteLock(); Map<Integer, HitsStatsDO> map = new HashMap<Integer, HitsStatsDO>(); // Key is target ID public void saveToDatastore(); public void updateStats(Long startDate, Map<Integer, Double> hits); } and map with shard for current hour and previous hour (which doesn't stay here for long) private HashMap<Long, Shard> shards = new HashMap<Long, Shard>(); // Key is HitsStatsDO.startDate So once per hour I dump Shard for previous hour to Datastore. Plus I have class LifetimeStats which keeps Map<Integer, HitsStatsDO> in memcached where map-key is target ID. Also in my backend shutdown hook method I dump stats for unfinished hour to Datastore. There is only one major issue here - I have only ONE backend instance :) It raises following questions on which I'd like to hear your opinion: Can I do this without using backend instance ? What if one instance is not enough ? How can I split data between multiple dynamic backend instances? It hard because I don't know how many I have because Google creates new one as load increases. I know I can launch exact number of resident backend instances. But how many ? 2, 5, 10 ? What if I have no load at all for a week. Constantly running 10 backend instances is too expensive. What do I do with data from clients while backend instance is dead/restarting? Thank you very much in advance for your thoughts.

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• Naming a predicate: "precondition" or "precondition_is_met"?

  - by RexE

  In my web app framework, each page can have a precondition that needs to be satisfied before it can be displayed to the user. For example, if user 1 and user 2 are playing a back-and-forth role-playing game, user 2 needs to wait for user 1 to finish his turn before he can take his turn. Otherwise, the user is displayed a waiting page. This is implemented with a predicate: def precondition(self): return user_1.completed_turn The simplest name for this API is precondition, but this leads to code like if precondition(): ..., which is not really obvious. Seems to me like it is more accurate to call it precondition_is_met(), but not sure about that either. Is there a best practice for naming methods like this?

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• Requesting quality analysis test cases up front of implementation/change

  - by arin

  Recently I have been assigned to work on a major requirement that falls between a change request and an improvement. The previous implementation was done (badly) by a senior developer that left the company and did so without leaving a trace of documentation. Here were my initial steps to approach this problem: Considering that the release date was fast approaching and there was no time for slip-ups, I initially asked if the requirement was a "must have". Since the requirement helped the product significantly in terms of usability, the answer was "If possible, yes". Knowing the wide-spread use and affects of this requirement, had it come to a point where the requirement could not be finished prior to release, I asked if it would be a viable option to thrash the current state and revert back to the state prior to the ex-senior implementation. The answer was "Most likely: no". Understanding that the requirement was coming from the higher management, and due to the complexity of it, I asked all usability test cases to be written prior to the implementation (by QA) and given to me, to aid me in the comprehension of this task. This was a big no-no for the folks at the management as they failed to understand this approach. Knowing that I had to insist on my request and the responsibility of this requirement, I insisted and have fallen out of favor with some of the folks, leaving me in a state of "baffledness". Basically, I was trying a test-driven approach to a high-risk, high-complexity and must-have requirement and trying to be safe rather than sorry. Is this approach wrong or have I approached it incorrectly? P.S.: The change request/improvement was cancelled and the implementation was reverted back to the prior state due to the complexity of the problem and lack of time. This only happened after a 2 hour long meeting with other seniors in order to convince the aforementioned folks.

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• Algorithm for tracking progress of controller method running in background

  - by SilentAssassin

  I am using Codeigniter framework for PHP on Windows platform. My problem is I am trying to track progress of a controller method running in background. The controller extracts data from the database(MySQL) then does some processing and then stores the results again in the database. The complete aforesaid process can be considered as a single task. A new task can be assigned while another task is running. The newly assigned task will be added in a queue. So if I can track progress of the controller, I can show status for each of these tasks. Like I can show "Pending" status for tasks in the queue, "In Progress" for tasks running and "Done" for tasks that are completed. Main Issue: Now first thing I need to find is an algorithm to track the progress of how much amount of execution the controller method has completed and that means tracking how much amount of method has completed execution. For instance, this PHP script tracks progress of array being counted. Here the current state and state after total execution are known so it is possible to track its progress. But I am not able to devise anything analogous to it in my case. Maybe what I am trying to achieve is programmtically not possible. If its not possible then suggest me a workaround or a completely new approach. If some details are pending you can mention them. Sorry for my ignorance this is my first post here. I welcome you to point out my mistakes. EDIT: Database outline: The URL(s) and keyword(s) are first entered by user which are stored in a database table called link_master and keyword_master respectively. Then keywords are extracted from all the links present in this table and compared with keywords entered by user and their frequency is calculated which is the final result. And the results are stored in another table called link_result. Now sub-links are extracted from the domain links and stored in a table called sub_link_master. Now again the keywords are extracted from these sub-links and the corresponding results are stored in a table called sub_link_result. The number of records cannot be defined beforehand as the number of links on any web page can be different. Only the cardinality of *link_result* table can be known which will be equal to multiplication of number of keyword(s) and URL(s) . I insert multiple records at a time using this resource. Controller outline: The controller extracts keywords from a web page and also extracts keywords from all the links present on that page. There is a method called crawlLink. I used Rolling Curl to extract keywords and web page content. It has callback function which I used for extracting keywords alongwith generating results and extracting valid sub-links. There is a insertResult method which stores results for links and sub-links in the respective tables. Yes, the processing depends on the number of records. The more the number of records, the more time it takes to execute: Consider this scenario: Number of Domain Links = 1 Number of Keywords = 3 Number of Domain Links Result generated = 3 (3 x 1 as described in the question) Number of Sub Links generated = 41 Number of Sub Links Result = 117 (41 x 3 = 123 but some links are not valid or searchable) Approximate time taken for above process to complete = 55 seconds. The above result is for a single link. I want to track the progress of the above results getting stored in database. When all results are stored, the task is complete. If results are getting stored, the task is In Progress. I am not clear how can I track this progress.

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• Is there any site which tells or highlights by zone developer income source? I think i am getting less yearly [closed]

  - by YumYumYum

  http://www.itjobswatch.co.uk/ Thats the only one good site i have found, but missing for Belgium and for other European countries. I was searching a site which can tell the income source details for European developer (specially for Belgium). But mostly not a single website exist who tells the true. My situation: As a programmer myself in one company i use all my knowledge, 20++ hours a day (office , home, office, home) because every-time its challenge/complex/stress/over-time feature-requests, at the end of the year in Europe i was getting in total not even the lowest amount shown here (UK pound vs Euro + high-tech most of the time they use + speed in development): http://www.itjobswatch.co.uk/ In one company i have to use my best performance knowledge for whole year with: C, Java, PHP (Zend Framework, Cakephp), BASH, MySQL/DB2, Linux/Unix, Javascript, Dojo, JQuery, Css, Html, Xml. Company wants to pay lesser but always it has to be perfect and it has to be solid gold and diamond like quality. And the total amount in Europe is not sufficient for me if i compare with other countries and living cost in Europe including taxes. Is there any developers/community site where we can see by country, zone what is minimum to maximum income source getting offered to the developers? So that some developers who is in troubles, they can shout and speak up louder with those references?

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• Non-Profit Technololgy for Non-Profits?

  - by TomJ

  I've been looking around for a way to give back to the community, but I haven't found my right fit yet, so an idea came to mind: A non-profit technology "company" that targets non-profits. Do these exist? I've been doing some google searches and can only find software that is targeted for non-profits that is created by for-profit companies or that charges what I believe to be an outrages amount, conferences directed towards non-profits and technology they may use -- or articles complaining about the digital divide and how non-profits view technology as key but dont have the funds or the knowledge to employ it. Pseudo "Business Model" An open source 501(3)(c) organization that targets directly targets non-profits to fill the "digital divide." Most services would be free and consulting fees would be charged for customization. Donations would be accepted and government grants would be sought after. This would enable non-profits to keep pace with the for-profits in the technology sector, but at little to no cost. Perhaps the first "industry" to be targeted would be those that fill key social needs like unemployment, or food banks.

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• What is the difference between Static code analysis and code review?

  - by Xander

  I just wanted to know what is the difference between static code analysis and code review. How these two are done? What are the tools available today for code review/ static analysis of PHP. I also like to know about good tools for any language code review. Thanks in Advance. Xander Cage Note: I am asking this because I was not able to understand the difference. Please, I expect some answers than "I am Mr.Geek and you asked an irrelevant bla bla..... this is closed". I know this sounds mean. But I am sorry.

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• How Did we get from CLI to Graphics?

  - by Nathaniel Bennett

  I'm confused when looking into graphics - specifically with operating systems. I mean, how can a computer render a CLI/console along with a GUI. GUI's are completely different from Text. and How Can we have GUI windows that Display Text interfaces, ie how can we have CLI in modern Graphics Operating system - that's what I'm mainly trying to grip on to. How Do Graphic's get rendered to display? is there some sort of memory address that a GPU access which holds all pixel data, and there system's within OS's that Gather the pixel position of Windows and Widgets, along with the Z Index and rasterize them to that memory address, which then the GPU loads to the screen? How About the CLI's integrated with Graphics? how does the OS Tell the GPU that a certain part of the screen wants to display text while the rest, whats to display pixel data? it's all very confusing. Shed some light in it, will ya?

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• Publish/Subscribe/Request for exchange of big, complex, and confidential data?

  - by Morten

  I am working on a project where a website needs to exchange complex and confidential (and thus encrypted) data with other systems. The data includes personal information, technical drawings, public documents etc. We would prefer to avoid the Request-Reply pattern to the dependent systems (and there are a LOT of them), as that would create an awful lot of empty traffic. On the other hand, I am not sure that a pure Publisher/Subscriber pattern would be apropriate -- mainly because of the complex and bulky nature of the data to be exchanged. For that reason we have discussed the possibility of a "publish/subscribe/request" solution. The Publish/Subscribe part would be to publish a message to the dependent systems, that something is ready for pickup. The actual content is then picked up by old-school Request-Reply action. How does this sound to you?? Regards, Morten

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• Why is there a "new" in Go?

  - by dystroy

  I'm still puzzled as why we have new in Go. When you want to instantiate a struct, you do t := Thing{} and, obviously, you can get a pointer to a new instance by doing t := &Thing{} But there's also this possibility : t := new(Thing) This last one seems a little alien to me. &Thing{} is as clear and concise as new(Thing) and it uses only constructs you often use elsewhere. It's also more extensible as you might change it to &Thing{3} or &Thing{Feets:7}. In my opinion, having a supplementary keyword is costly, it makes the language more complex and adds to what you must know. And it might mask to newcomers what's behind instantiating a struct. It also makes one more reserved word. So what's the reasoning behind new ? Is it something useful ? Should we use it ?

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• I don't understand why algorithms are so special

  - by Jessica

  I'm a student of computer science trying to soak up as much information on the topic as I can during my free time. I keep returning to algorithms time and again in various formats (online course, book, web tutorial), but the concept fails to sustain my attention. I just don't understand: why are algorithms so special? I can tell you why fractals are awesome, why the golden ratio is awesome, why origami is awesome and scientific applications of all the above. Heck I even love Newton's laws and conical sections. But when it comes to algorithms, I'm just not astounded. They are not insightful in new ways about human cognition at all. I was expecting algorithms to be shattering preconceptions and mind-altering but time and time again they fail miserably. What am I doing wrong in my approach? Can someone tell me why algorithms are so awesome?

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• Choosing a crossplatform for mobile development

  - by Mech0z

  I am creating a enterprise project and will develop the app for WP, Android and IPhone (Maybe also tablets) I have then done some research of what solutions are out there and have narrowed my choice down to 3 platforms (Due to my requirement to work with Bluetooth) The biggest requirement other than Bluetooth is the need to create good interfaces and module programming so its easy to maintain the whole solution, other than that I would like to use C# but its not a real requirement, but if the difference between 2 platforms is very small then it might tip the scale. Mono (MonoTouch, Mono for android) PhoneGap RhoMobile From my understanding then PhoneGap is not suited for business apps and I am not entirely sure why, but it seems like a platform made for speed rather than long term developement, not sure how true this is. RhoMobile is made for enterprice and might suit my needs, but not sure if its a good platform Anyone with insight that care to share their opinion Mono is C#, seems to be very mature and I found MvvmCross which should help organize the project

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• How do you name your personal libraries?

  - by Mehrdad

  I'm pretty bad with naming things. The only name I can every generically come up with is 'helper'. Say, if I have a header file that contains helping functions for manipulating paths, I tend to put it inside my "helper" directory and call it "path-helper.hpp" or something like that. Obviouslly, that's a bad naming convention. :) I want to have a consistent naming scheme for my folder (and namespace) which I can use to always refer to my own headers and libraries, but I have trouble finding names that are easy to type or remember (like boost)... so I end up calling some of them "helper" or "stdext" or whatnot, which isn't a great idea. How do you find names for your libraries that are easy to remember and easy to type, and which aren't too generic (like "helper" or "std" or "stdext" or the like)? Any suggestions on how to go about doing this?

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• How to Get Myself Up to Speed in Building a Java Web App

  - by Damian Wells

  I'm a new developer at a fairly large company and I'm working on a Java Web Application with a senior developer there. The Web App is built on top of an IBM stack (RAD, DB2, WebSphere) and basically uses JSPs and Servlets. The Web App is an internal tool to be used by employees to manage data coming from Excel files. So, there are lots of database interaction going around like SQL commands. My question is: I don't know much about JavaEE as a whole and only know a little about JSPs and Servlets and I would like to get myself up to speed so I can understand and contribute to the Web App as fast as I could. What resources (tutorials, links, etc) should I be looking at? Am I supposed to get a book about JavaEE or something that focuses just on JSPs and Servlets?

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• C++ : Lack of Standardization at the Binary Level

  - by Nawaz

  Why ISO/ANSI didn't standardize C++ at the binary level? There are many portability issues with C++, which is only because of lack of it's standardization at the binary level. Don Box writes, (quoting from his book Essential COM, chapter COM As A Better C++) C++ and Portability Once the decision is made to distribute a C++ class as a DLL, one is faced with one of the fundamental weaknesses of C++, that is, lack of standardization at the binary level. Although the ISO/ANSI C++ Draft Working Paper attempts to codify which programs will compile and what the semantic effects of running them will be, it makes no attempt to standardize the binary runtime model of C++. The first time this problem will become evident is when a client tries to link against the FastString DLL's import library from a C++ developement environment other than the one used to build the FastString DLL. Are there more benefits Or loss of this lack of binary standardization?

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• Set Covering : Runtime hang\error at function call in c

  - by EnthuCrazy

  I am implementing a set covering application which uses cover function int cover(set *skill_list,set *player_list,set *covering) Suppose skill_set={a,b,c,d,e}, player_list={s1,s2,s3} then output coverin ={s1,s3} where say s1={a,b,c}, s3={d,e} and s2={b,d}. Now when I am calling this function it's hanging at run (set_cover.exe stopped working). Here is my cover function: typedef struct Spst_{ void *key; set *st; }Spst; int cover(set *skill_list,set *player_list,set *covering) { Liste *member,*max_member; Spst *subset; set *intersection; void **data; int max_size; set_init(covering); //to initialize set covering initially while(skill_list->size>0&&player_list->size>0) { max_size=0; for(member=player_list->head;member!=NULL;member=member->next) { if(set_intersection(intersection,((Spst *)(member->data))->st,skill_list)!=0) return -1; if(intersection->size>max_size) { max_member=member; max_size=intersection->size; } set_destroy(intersection); //at the end of iteration } if(max_size==0) //to check for no covering return -1; subset=(Spst *)max_member->data; //to insert max subset from play list to covering set set_inselem(covering,subset); for(member=(((Spst *)max_member->data)->st->head);member!=NULL;member=member->next) //to rem elem from skill list { data=(void **)member->data; set_remelem(skill_list,data); } set_remelem(player_list,(void **)subset); //to rem subset from set of subsets play list } if(skill_list->size>0) return -1; return 0; } Now assuming I have defined three set type sets(as stated above) and calling from main as cover(skills,subsets,covering);=> runtime hang Here Please give inputs on the missing link in this or the prerequisites for a proper call to this function type required. EDIT: Assume other functions used in cover are tested and working fine.

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• Scrum - real life example?

  - by Camilo

  I'm starting with scrum and saw many partial examples on books and tutorials, but when try to use scrum in the real life, it's not easy to write the user stories and create the product backlog. I want to see a real project with user stories, product backlog and sprint backlogs to see if I'm doing it in the correct way. Is there any open source project with a public product backlog ? Is there any shared complete user stories and product backlog from a real project?

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• Do I really need to learn Python? [closed]

  - by Pouya

  These days, I see the name "Python" a lot. Mostly when I'm doing some programming on linux/mac, I see a trace of Python. I have a fair knowledge of C++ and I'm quite good at Java. I also know Delphi which comes handy sometimes. I've been good with these languages, however, I was wondering if learning Python could make it better. What does it offer that makes it worth learning? What are its key/unique advantages/features?

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• What is the best Video Conference integrated solution for Us? [closed]

  - by Andrei B

  we are trying to integrate a simple Video Conferencing (open source) solution into our existing application which is written in C++ and it runs on Linux. I am currently looking at using Ekiga (formely known as GnomeMeeting) or Homer Conferencing (short: Homer). My plan is to "integrate" an existing Video Conferencing client into our existing software. Please give me recommendation on which 3rd party application or library to use to add video conferencing feature to our application. PS: Please don't close this question. I asked it on StackOverflow and it got closed, so where am I supposed to ask this question? If not here, then whats the point of asking lol.

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• MATLAB: Best fitness vs mean fitness, initial range

  - by Sa Ta

  Based on the example of Rastrigin's function. At the plot function, if I chose 'best fitness', on the same graph 'mean fitness' will also be plotted. I understand well about 'best fitness' whereby it plots the best function value in each generation versus iteration number. It will reach value zero after some times. I don't understand about 'mean fitness'in the graph plotted. What do those 'mean fitness' values mean? How does the 'mean fitness' graph help to understand Rastrigin's function? What are the meaning of the term initial population, initial score and initial range? I wish to have a better understanding of these terms. The default value for initial range is [0,1]. Does it mean that 0 is the lower bound (lb) and 1 is the upper bound (ub)? Do these values interfere with the lb and ub values I set in the constraints? I try to better understand about lb and ub. If my lb is 0 and ub is 5, does it mean that my final point values will be within 0 and 5? If I know the lb and ub for my problem is between 0 and 5, do I just set the initial range as [0,5] at all times and may I assume that this is the best option for initial range, and I need not try it with any other values?

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