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• What is the precedence of characters when sorting in MySQL, PHP, or just in general?

  - by FireCoding

  Question: Where can I find the precedence of characters when sorting in MySQL, PHP, or just in general on Linux and Windows OS? For example, everybody knows that a comes before b when performing an ascending sort on a string in MySQL. But what about other characters? Does the dollar-sign $ come before asterisk * ? Does a space come before an exclamation-mark? etc... What dictates the sort order? Does it use underlying ascii / UTF-8 values? Is it different for different technologies? Technologies to consider: Databases - MySQL / SQL / SQLite / Oracle / etc Programming languages (for string-sorting functions) - PHP / Javascript / ASP.NET / Visual C# / Python / Ruby / Objective C OS (i.e., sorting files by filename) - Windows / Linux / MacOS / iOS / Android

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• How do I convert german dates to MySQL standard dates?

  - by Kebman

  I'm importing a CSV file with dotted german dates into a MySQL database. I want the dates in the CSV to automatically be formatted correctly to the correct data type fields used by MySQL. I'm using Sequel Pro for the import. I gather I'm supposed to use the STR_TO_DATE function, but I just can't wrap my head around how to use add value or expression. German date Here are the dates in the CSV file: DD.MM.YYYY e.g.: 28.01.1978 MySQL date Here is what I want to end up with in the database: YYYY-MM-DD e.g.: 1978-01-28 Any ideas?

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• Mysql: Working With 192 Trillion Records... (Yes, 192 Trillion)

  - by Sarah

  Here's the question... Considering 192 trillion records, what should my considerations be? My main concern is speed. Here's the table... CREATE TABLE `ref` ( `id` INTEGER(13) AUTO_INCREMENT DEFAULT NOT NULL, `rel_id` INTEGER(13) NOT NULL, `p1` INTEGER(13) NOT NULL, `p2` INTEGER(13) DEFAULT NULL, `p3` INTEGER(13) DEFAULT NULL, `s` INTEGER(13) NOT NULL, `p4` INTEGER(13) DEFAULT NULL, `p5` INTEGER(13) DEFAULT NULL, `p6` INTEGER(13) DEFAULT NULL, PRIMARY KEY (`id`), KEY (`s`), KEY (`rel_id`), KEY (`p3`), KEY (`p4`) ); Here's the queries... SELECT id, s FROM ref WHERE red_id="$rel_id" AND p3="$p3" AND p4="$p4" SELECT rel_id, p1, p2, p3, p4, p5, p6 FROM ref WHERE id="$id" INSERT INTO rel (rel_id, p1, p2, p3, s, p4, p5, p6) VALUES ("$rel_id", "$p1", "$p2", "$p3", "$s", "$p4", "$p5", "$p6") Here's some notes... The SELECT's will be done much more frequently than the INSERT. However, occasionally I want to add a few hundred records at a time. Load-wise, there will be nothing for hours then maybe a few thousand queries all at once. Don't think I can normalize any more (need the p values in a combination) The database as a whole is very relational. This will be the largest table by far (next largest is about 900k) UPDATE (08/11/2010) Interestingly, I've been given a second option... Instead of 192 trillion I could store 2.6*10^16 (15 zeros, meaning 26 Quadrillion)... But in this second option I would only need to store one bigint(18) as the index in a table. That's it - just the one column. So I would just be checking for the existence of a value. Occasionally adding records, never deleting them. So that makes me think there must be a better solution then mysql for simply storing numbers... Given this second option, should I take it or stick with the first... [edit] Just got news of some testing that's been done - 100 million rows with this setup returns the query in 0.0004 seconds [/edit]

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• How to restore a slave from a mysql backup?

  - by robsf

  I'm running MySql 5.1. I have Master and a Slave on 2 machines and I set up replication. I do periodic backup on my slave server. I stop mysql, I copy all the files and I restart mysql. In case I lose the Master, I can set up a new one from the last backup. What If I lose the Slave? Can I restart the slave from the last backup? Am I supposed to keep track of the position of the replication every time I to a backup?

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• How can I determine if a specified string is in a specific MySQL column? (and also perhaps a tutoria

  - by Rob

  This is a fairly simple question. Basically, I'm having a program send HardWare ID's to my PHP script as GET data. I need the PHP script check to make sure that HardWare ID is in a specific MySQL column, and if it is, { continue the script, } else { exit(); } Problem is I'm not too good with MySQL and have no idea how to do this. However, I feel that I should know this by now, so if someone could also link me to a good tutorial site for MySQL, that kind of keeps it "humanized" if you know what I mean. One that "dumbs it down." I'm not dumb or anything, I just get sidetracked easily, and if all its doing is showing me code and not explaining it, I won't pick it up. If you don't have any tutorial sites off the top of your head, I'll settle for help with the first question, and try to hunt down a tutorial later.

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• Integrating Data Mining into your BI Solution (Presentation)

  I recently gave a live meeting presentation to the UK User Group on Integrating Data Mining into your BI Solution.  In it I talk about and demo ways of using your data mining models inside Integration Services, Analysis Services and Reporting Services.  This is the first in a series of presentations I will be doing for the UG as I try to get the word out that Data Mining can be for the masses. You can download my deck and my line meeting recording from here.

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• Sep 10 Week - I'll be on the West Coast Speaking in Irvine and San Fran

  - by RickHeiges

  In my role as a Solutions Architect for Scalability Experts, I often get to present to customers about the work that we performed. Unfortunately, this is often on short notice and I can't coordinate a trip to participate in a User Group Meeting. Next week, I was able to coordinate my west coast trip to be able to present. I am heading to Irvine at the MTC on Sepember 11 and San Francisco at the MSFT offices on Sep 13 to speak to customers who want to learn more about SQL Server 2012.To register for...(read more)

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• July SQL Server UG Event in Manchester

  I will be speaking at the SQL Server UK User Group event in Manchester on 16.07.2009.  I am going to be talking about data mining again and how it isn’t all statistics and people with PhDs from Oxford.  Come join me and the excellent Chris Testa-O’Neill.  More details and registration can be found here

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• Integrating Data Mining into your BI Solution (Presentation)

  I recently gave a live meeting presentation to the UK User Group on Integrating Data Mining into your BI Solution.  In it I talk about and demo ways of using your data mining models inside Integration Services, Analysis Services and Reporting Services.  This is the first in a series of presentations I will be doing for the UG as I try to get the word out that Data Mining can be for the masses. You can download my deck and my line meeting recording from here.

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• July SQL Server UG Event in Manchester

  I will be speaking at the SQL Server UK User Group event in Manchester on 16.07.2009.  I am going to be talking about data mining again and how it isn’t all statistics and people with PhDs from Oxford.  Come join me and the excellent Chris Testa-O’Neill.  More details and registration can be found here

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• Building ASP.NET Web Forms to Use a MySQL Database

  The MySQL database is the best open source database which means it can be used for free without obtaining or paying for a license. In ASP.NET 3.5 hosting there are some hosting packages that let you use the MySQL database because it can be a cheaper hosting alternative when compared to using the MS SQL database. However things can be a bit complicated when querying a MySQL database in an ASP.NET environment.... Advance Your IT Career Online IT Degree Programs. Advance Your IT Career While You Work. Search now.

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• SQL Rally Relational Database Design Pre-Con Preview

  - by drsql

  On May 9, 2012, I will be presenting a pre-con session at the SQL Rally in Dallas, TX on relational database design. The fact is, database design is a topic that demands more than a simple one hour session to really do it right. So in my Relational Database Design Workshop, we will have seven times the amount of time in the typical session, giving us time to cover our topics in a bit more detail, look at a lot more designs/code, and even get some time to do some design as a group. Our topics will...(read more)

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• Adding Table Columns to a Group by clause - Ruby on Rails - Postgresql

  - by bgadoci

  I am trying to use Heroku and apparently Postgresql is a lot more strict than SQL for aggregate functions. When I am pushing to Heroku I am getting an error stating the below. On another question I asked I received some guidance that said I should just add the columns to my group by clause and I am not sure how to do that. See the full error below and the PostsControll#index. SELECT posts.*, count(*) as vote_total FROM "posts" INNER JOIN "votes" ON votes.post_id = posts.id GROUP BY votes.post_id ORDER BY created_at DESC LIMIT 5 OFFSET 0): PostsController def index @tag_counts = Tag.count(:group => :tag_name, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes @ugtag_counts = Ugtag.count(:group => :ugctag_name, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes @vote_counts = Vote.count(:group => :post_title, :order => 'count_all DESC', :limit => 20) conditions, joins = {}, :votes unless(params[:tag_name] || "").empty? conditions = ["tags.tag_name = ? ", params[:tag_name]] joins = [:tags, :votes] end @posts=Post.paginate( :select => "posts.*, count(*) as vote_total", :joins => joins, :conditions=> conditions, :group => "votes.post_id", :order => "created_at DESC", :page => params[:page], :per_page => 5) @popular_posts=Post.paginate( :select => "posts.*, count(*) as vote_total", :joins => joins, :conditions=> conditions, :group => "votes.post_id", :order => "vote_total DESC", :page => params[:page], :per_page => 3) respond_to do |format| format.html # index.html.erb format.xml { render :xml => @posts } format.json { render :json => @posts } format.atom end end

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• Help with mysql sum and group query and managing jquery graph results.

  - by Scarface

  Hey guys, I have a system I am trying to design that will retrieve information from a database, so that it can be plotted in a jquery graph. I need to retrieve the information and somehow put it in the necessary format (for example two coordinates var d = [[1269417600000, 10],[1269504000000, 15]];). My table that I am selecting from is a table that stores user votes with fields: points_id (1=vote up ,2=vote down), user_id, timestamp, and topic_id. What I need to do is select all the votes and somehow group them into respective days and then sum the difference between 1 votes and 2 votes for each day. I then need to somehow display the data in the appropriate plotting format shown earlier. For example April 1, 4 votes. The data needs to be separated by commas, except the last plot entry, so I am not sure how to approach that. I showed an example below of the kind of thing I need but it is not correct, echo "var d=["; $query=mysql_query("SELECT *, SUM(IF(points_id = \"1\", 1,0))-SUM(IF([points_id = \"2\", 1,0)) AS 'total' FROM points LEFT JOIN topic on topic.topic_id=points.topic_id WHERE topic.creator='$user' GROUP by timestamp HAVING certain time interval"); while ($row=mysql_fetch_assoc($query)){ $timestamp=$row['timestamp']; $votes=$row['total']; echo "[$timestamp,$vote],"; } echo "];";

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• Correlate GROUP BY and LEFT JOIN on multiple criteria to show latest record?

  - by Sunbird

  In a simple stock management database, quantity of new stock is added and shipped until quantity reaches zero. Each stock movement is assigned a reference, only the latest reference is used. In the example provided, the latest references are never shown, the stock ID's 1,4 should have references charlie, foxtrot respectively, but instead show alpha, delta. How can a GROUP BY and LEFT JOIN on multiple criteria be correlated to show the latest record? http://sqlfiddle.com/#!2/6bf37/107 CREATE TABLE stock ( id tinyint PRIMARY KEY, quantity int, parent_id tinyint ); CREATE TABLE stock_reference ( id tinyint PRIMARY KEY, stock_id tinyint, stock_reference_type_id tinyint, reference varchar(50) ); CREATE TABLE stock_reference_type ( id tinyint PRIMARY KEY, name varchar(50) ); INSERT INTO stock VALUES (1, 10, 1), (2, -5, 1), (3, -5, 1), (4, 20, 4), (5, -10, 4), (6, -5, 4); INSERT INTO stock_reference VALUES (1, 1, 1, 'Alpha'), (2, 2, 1, 'Beta'), (3, 3, 1, 'Charlie'), (4, 4, 1, 'Delta'), (5, 5, 1, 'Echo'), (6, 6, 1, 'Foxtrot'); INSERT INTO stock_reference_type VALUES (1, 'Customer Reference'); SELECT stock.id, SUM(stock.quantity) as quantity, customer.reference FROM stock LEFT JOIN stock_reference AS customer ON stock.id = customer.stock_id AND stock_reference_type_id = 1 GROUP BY stock.parent_id

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• Why aren't my MySQL Group By Hours vs Half Hours files Not displaying same data?

  - by stogdilla

  I need to be able to display data that I have in 15 minute increments in different display types. I have two queries that are giving me trouble. One shows data by half an hour, the other shows data by hour. The only issue is that the data totals change between queries. It's not counting the data that happens between the time frames, only AT the time frames. Ex: There are 5 things that happen at 7:15am. 2 that happen at 7:30am and 4 that show at 7:00am. The 15 minute view displays all of the data. The half hour view displays the data from 7:00am and from 7:30am but ignores the 7:15am. The hour display only shows the 7:00am data Here are my queries: $query="SELECT * FROM data WHERE startDate='$startDate' and queue='$queue' GROUP BY HOUR(start),floor(minute(start)/30)"; and $query="SELECT * FROM data WHERE startDate='$startDate' and queue='$queue' GROUP BY HOUR(start) "; How can I pull out the data in groups like I have but get all the data included? Is the issue the way the data is stored in the mysql table? Currently I have a column with dates (2010-03-29) and a column with times (00:00) Do I need to convert these into something else?

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• Help with mysql sum and group query and managing results for jquery graph.

  - by Scarface

  I have a system I am trying to design that will retrieve information from a database, so that it can be plotted in a jquery graph. I need to retrieve the information and somehow put it in the necessary coordinates format (for example two coordinates var d = [[1269417600000, 10],[1269504000000, 15]];). My table that I am selecting from is a table that stores user votes with fields: points_id (1=vote up, 2=vote down), user_id, timestamp, topic_id What I need to do is select all the votes and somehow group them into respective days and then sum the difference between 1 votes and 2 votes for each day. I then need to somehow display the data in the appropriate plotting format shown earlier. For example April 1, 4 votes. The data needs to be separated by commas, except the last plot entry, so I am not sure how to approach that. I showed an example below of the kind of thing I need but it is not correct, echo "var d=["; $query=mysql_query( "SELECT *, SUM(IF(points_id = \"1\", 1,0))-SUM(IF([points_id = \"2\", 1,0)) AS 'total' FROM points LEFT JOIN topic ON topic.topic_id=points.topic_id WHERE topic.creator='$user' GROUP by timestamp HAVING certain time interval" ); while ($row=mysql_fetch_assoc($query)){ $timestamp=$row['timestamp']; $votes=$row['total']; echo "[$timestamp,$vote],"; } echo "];";

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• How to set up Heartbeat to run a service only at one node

  - by Jon Skarpeteig

  I have two Ubuntu 12.04 servers, which run mysql in a master-master setup, with mmm as manager. How can I set up heartbeat to make sure that mmm only runs at one node at the time? *Edit to explain more clearly My setup: ---------VIP (10.0.0.123)------ | | Node1 Node2 Where bot Node1 and Node2 run: Mysql Multi-Master Replication Manager for MySQL (mmm) Heartbeat I only want a single write enabled mysql node, and I can only have one mmm running at the time, else I'll get collision between the managers.

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• Postfix + SASLAUTHD + MySQL authentication problems

  - by Or W

  I've been trying to sort this out for the past 6 hours or so, this is the error message I'm facing (Running CentOS x64): /var/log/maillog: Jun 22 20:42:49 ptroa postfix/smtpd[10130]: warning: SASL authentication failure: Password verification failed Jun 22 20:42:49 ptroa postfix/smtpd[10130]: warning: bzq-79-177-192-133.red.bezeqint.net[79.177.192.133]: SASL PLAIN authentication failed: authentication failure Jun 22 20:42:49 ptroa postfix/smtpd[10130]: warning: bzq-79-177-192-133.red.bezeqint.net[79.177.192.133]: SASL LOGIN authentication failed: authentication failure /var/log/messages: Jun 22 20:15:38 ptroa saslauthd[9401]: do_auth : auth failure: [user=myuser] [service=smtp] [realm=domain.com] [mech=pam] [reason=PAM auth error] I have dovecot installed as well and I'm able to receive emails via the MySQL authentication. The problem is when I'm trying to use SMTP to send out emails. Some config files: /etc/postfix/main.cf: # See /usr/share/postfix/main.cf.dist for a commented, more complete version # Debian specific: Specifying a file name will cause the first # line of that file to be used as the name. The Debian default # is /etc/mailname. myorigin = /etc/mailname smtpd_banner = Server Message biff = no # appending .domain is the MUA's job. append_dot_mydomain = no # Uncomment the next line to generate "delayed mail" warnings #delay_warning_time = 4h readme_directory = /usr/share/doc/postfix # TLS parameters smtpd_tls_cert_file = /etc/postfix/smtpd.cert smtpd_tls_key_file = /etc/postfix/smtpd.key smtpd_use_tls = yes smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for # information on enabling SSL in the smtp client. myhostname = domain.com alias_maps = hash:/etc/aliases alias_database = hash:/etc/aliases myorigin = /etc/mailname mydestination = relayhost = mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 mailbox_size_limit = 0 recipient_delimiter = + inet_interfaces = all html_directory = /usr/share/doc/postfix/html message_size_limit = 30720000 virtual_alias_domains = virtual_alias_maps = proxy:mysql:/etc/postfix/mysql-virtual_forwardings.cf, mysql:/etc/postfix/mysql-virtual_email2email.cf virtual_mailbox_domains = proxy:mysql:/etc/postfix/mysql-virtual_domains.cf virtual_mailbox_maps = proxy:mysql:/etc/postfix/mysql-virtual_mailboxes.cf virtual_mailbox_base = /home/vmail virtual_uid_maps = static:5000 virtual_gid_maps = static:5000 smtpd_sasl_auth_enable = yes broken_sasl_auth_clients = yes smtpd_sasl_authenticated_header = yes smtpd_recipient_restrictions = permit_mynetworks, permit_sasl_authenticated, reject_unauth_destination virtual_create_maildirsize = yes virtual_maildir_extended = yes proxy_read_maps = $local_recipient_maps $mydestination $virtual_alias_maps $virtual_alias_domains $virtual_mailbox_maps $virtual_mailbox_domains $relay_recipient_maps $relay_domains $canonical_maps $sender_canonical_maps $recipient_cano$ virtual_transport = dovecot dovecot_destination_recipient_limit = 1 /etc/default/saslauthd: START=yes DESC="SASL Authentication Daemon" NAME="saslauthd" MECHANISMS="pam" MECH_OPTIONS="" THREADS=5 OPTIONS="-c -m /var/spool/postfix/var/run/saslauthd -r" /etc/pam.d/smtp: #%PAM-1.0 #auth include password-auth #account include password-auth auth required pam_mysql.so user=mail_admin passwd=password host=127.0.0.1 db=mail table=users usercolumn=email passwdcolumn=password crypt=1 verbose=1 account sufficient pam_mysql.so user=mail_admin passwd=password host=127.0.0.1 db=mail table=users usercolumn=email passwdcolumn=password crypt=1 verbose=1

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• Can not connect to my sql database.

  - by madhup

  Hi all, I am trying to connect to mysql database on amazon through a php script, but I am shown this error: Warning: mysql_connect() [function.mysql-connect]: Lost connection to MySQL server at 'reading initial communication packet', system error: 111 I have tried and searched places and did the following things: In "/etc/mysql/my.cnf" I commented out the line bind address: 127.0.0.1 to allow the acccess to all. checked /etc/hosts.allow and /etc/hosts.deny and made sure that there are no rules present that may cause But still no luck. Please suggest any other way. Thanks, Madhup

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• Yum install error (mysql-devel) depsolve

  - by Pasta

  I get the following error on yum install mysql-devel. Can anyone help? I dont have this in my /etc/yum.conf exclude list. --> Finished Dependency Resolution mysql-server-5.0.45-7.el5.x86_64 from installed has depsolving problems --> Missing Dependency: mysql = 5.0.45-7.el5 is needed by package mysql-server-5.0.45-7.el5.x86_64 (installed) Error: Missing Dependency: mysql = 5.0.45-7.el5 is needed by package mysql-server-5.0.45-7.el5.x86_64 (installed) You could try using --skip-broken to work around the problem You could try running: package-cleanup --problems package-cleanup --dupes rpm -Va --nofiles --nodigest Please help!

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• Yum install error (mysql-devel) depsolve

  - by Pasta

  I get the following error on yum install mysql-devel. Can anyone help? I dont have this in my /etc/yum.conf exclude list. --> Finished Dependency Resolution mysql-server-5.0.45-7.el5.x86_64 from installed has depsolving problems --> Missing Dependency: mysql = 5.0.45-7.el5 is needed by package mysql-server-5.0.45-7.el5.x86_64 (installed) Error: Missing Dependency: mysql = 5.0.45-7.el5 is needed by package mysql-server-5.0.45-7.el5.x86_64 (installed) You could try using --skip-broken to work around the problem You could try running: package-cleanup --problems package-cleanup --dupes rpm -Va --nofiles --nodigest Please help!

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• 2 servers, high availability and faster response

  - by user17886

  I recently bought a second webserver because I worry about hardware failure of my old server. Now that I have that second server I wish to do a little more then just have one server standby and replicate all day. As long as it's there I might as well get some advantage our of it ! I have a website powered by ubuntu 12.04, nginx, php-fpm, apc, mysql (5.5) and couchdb. Im currently testing configurations where i can achieve failover AND make good use of the extra harware for faster responses / distributed load. The setup I am testing nowinvolves heartbeat for ip failover and two identical servers. Of the two servers only one has a public ip adress. If one server crashes the other server takes over the public ip adress. On an incoming request nginx forwards the request tot php-fpm to either server a of server b (50/50 if both servers are alive). Once the request has been send to php-fpm both servers look at localhost for the mysql server. I use master-master mysql replication for this. The file system is synced with lsyncd. This works pretty well but Im reading it's discouraged by the (mysql) community. Another option I could think of is to use one server as a mysql master and one server as a web/php server. The servers would still sync their filesystem, would still run the same duplicate software (nginx,mysql) but master slave mysql replication could be used. As long as bother servers are alive I could just prefer nginx to listen to ip a and mysql to ip b. If one server is down, the other server could take over the task of the other server, simply by ip switching. But im completely new at this so I would greatly value your expert advice. Is either of the two setups any good ? If you have any thoughts on this please let me know ! PS, virtualisation, hosting on different locations or active/passive setups are not solutions im looking for. I find virtual server either too slow or too expensive. I already have a passive failover on another location. But in case of a crash I found the site was still unreachable for too long due to dns caching.

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• DallasXAML.com – A New User Group for Silverlight, WPF, XBAP, etc.

  - by vblasberg

                                   http://DallasXAML.com   I’ve devoted much of last month to starting the DallasXAML User Group.  I finally got back into user group management after 2 years away from leading the Dallas C# SIG.  Now I’m having fun getting a Silverlight/WPF user group going strong for the Dallas / Ft. Worth community.  Our first meeting was March 3rd at the Improving Enterprises offices in North Dallas.  We had about 25 to 35 attendees in the first meeting and it went well.  We covered the most important topic that everyone should understand well – data binding.   So I chose the XAML user group so we can get together for a common group improvement in the Dallas / Ft. Worth area and learn cross-technology information that we can use now.  It is not a lecture hall.  The great thing is that we’ll provide hands-on experience with most every meeting.  The goal is to get the experience that we can use the next work day.  I unfortunately broke that rule by speaking all through the first meeting, but next month is part two with more hands-on data binding.   The differentiation is this group concentrates on XAML, not Silverlight or Windows Client alone.  What we learn in one area, we gain for all areas.  That includes the Silverlight for Windows Phone 7 coming later this year.  Next year it may be Windows Phone 8, 9, or whatever.    I started developing WPF seriously almost a year ago.  I experienced the painful learning curve.  Anyone who reports that there isn’t a big learning curve either thinks in XAML before it was developed, is on the Silverlight or WPF development team, or has already conquered the learning and forgot the pain.  So I wanted to share the pain or make it easier for others – same thing.  I have found that the more I learn and use good disciplined techniques, the more interesting and rewarding development is again.   A few months ago, I was sitting in the iPhone development session at the Dallas C# SIG.  After the meeting, the audience was polled for future topics.  After a few suggestions, Silverlight got the big hands up.  That makes sense because it’s still the hot topic for many Microsoft developers.  So I surfed around and found that there aren’t enough user groups to help in this area.  I polled a few local group leaders and did the work to start the group.  This week I got a telerik controls licence and improved the site with some great controls, namely the RadHtmlPlaceholder control.  It provides a Silverlight control to show HTML in an IFrame-like area.  On DallasXAML.com, the newsletters and resource pages display in HTML because Silverlight just isn’t there yet.  I’m looking forward to a Silverlight XPS viewer with flow documents.  There are some good commercial version available, but this is a non-profit group.    The DallasXAML.com site points to many other resources such as podcasts and webcasts.  I would rather give them the credit than try to out-do them.  So check out the DallasXAML user group site and attend our meetings if you can.  We meet the first Tuesday of the month.   -Vince DallasXAML User Group Leader  

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• Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

  - by Richard Lefebvre

  Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service. To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.   “As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group. “Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community. In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as fonq.nl (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience. About Customer Interaction Group Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup, Facebook.com/custintgroup, linkedin.com/company/customer-interaction-group or visit our website www.custintgroup.com About Oracle PartnerNetwork Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit http://www.oracle.com/partners.

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