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• Designing a completely new database/gui solution for my compnay

  - by user1277304

  I'm no expert when it come to everything Visual Studio 2010 and utilizing SQL server 2008. I'm sure some of my personal projects I've built for personal use would get laughed off the face of the planet, but SQLCe has been the solution I was looking for those home type of projects. And they work, flawlessly. Now I feel it's time to step up to the big league. I want to develop a complete, unified and module based solution for my company that I'm working for. We're still using stuff from the 80s for goodness sake! I use Excel and query the ancient database on my own because I can't stand the GUI. Nothing against people of age, but the IDE our programmers are using is from the stone age, and they use APL of all things with it. I've yet to see a radio button control anywhere in the GUI where it would make sense. Anyway, I want to do this right from the ground up. I'm by no means a newbie when it comes to programming in .NET 2010, however, I want the entire solution to be professionally done. I want version control, test projects, project flow, SQL 2008 integration and all the bells and whistles that come with that. I know for a fact that if we had something like that running, not only would development costs and time be slashed four fold, but the possibilities for expansion and performance would sky rocket. (Between the GUI an our DB engine, it can only use ONE CORE! ONE! It's 2012 for goodness sake!) Our business is growing and our current ancient solution just can't keep up, and I'd hate to see our business go down in flames because our programmer is stuck in the 80's and refuses to use anything current. So I ask you guys, the experts and know-it-alls, where do I start? Are there any gems of good books out there in the haystack of all "This for dummies" type of deals? I already have several people backing me in this endeavor, and while it may seem brash to just usurp the current programmers, I'm doing this for the company as a whole.

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• Oracle Manageability Presentations at Collaborate 2012

  - by Get_Specialized!

  Attending the Collaborate 2012 event, April 22-26th in Las Vegas, and interested in learning more about becoming specialized on Oracle Manageability? Be sure and checkout these sessions below presented by subject matter experts while your onsite. Set up a meeting or be one of the first Oracle Partners onsite to ask me, and we'll request one of the limited FREE Oracle Enterprise Manager 12c partner certification exam vouchers for you. Can't travel this year? the  COLLABORATE 12 Plug Into Vegas may be another option for you to attend from your own desk presentations like session #489 Oracle Enterprise Manager 12c: What's Changed? What's New? presented by Oracle Specialized Partners like ROLTA   Session ID Title Presented by Day/Time 920 Enterprise Manager 12c Cloud Control: New Features and Best Practices Dell Sun 9536 Release 12 Apps DBA 101 Justadba, LLC Mon 932 Monitoring Exadata with Cloud Control Oracle Mon 397 OEM Cloud Control Hands On Performance Tuning Mon 118 Oracle BI Sys Mgmt Best Practices & New Features Rittman Mead Consulting Mon 548 High Availability Boot Camp: RAC Design, Install, Manage Database Administration, Inc Mon 926 The Only Complete Cloud Management Solution -- Oracle Enterprise Manager Oracle Mon 328 Virtualization Boot Camp Dell Mon 292 Upgrading to Oracle Enterprise Manager 12c - Best Practices Southern Utah University Mon 793 Exadata 101 - What You Need to Know Rolta Tues 431 & 1431 Extreme Database Administration: New Features for Expert DBAs Oracle Tue Wed 521 What's New for Oracle WebLogic Management: Capabilities that Scripting Cannot Provide Oracle Thu 338 Oracle Real Application Testing: A look under the hood PayPal Tue 9398 Reduce TCO Using Oracle Application Management Suite for Oracle E-Business Suite Oracle Tue 312 Configuring and Managing a Private Cloud with Oracle Enterprise Manager 12c Dell Tue 866 Making OEM Sing and Dance with EMCLI Portland General Electric Tue 533 Oracle Exadata Monitoring: Engineered Systems Management with Oracle Enterprise Manager Oracle Wed 100600 Optimizing EnterpriseOne System Administration Oracle Wed 9565 Optimizing EBS on Exadata Centroid Systems Wed 550 Database-as-a-Service: Enterprise Cloud in Three Simple Steps Oracle Wed 434 Managing Oracle: Expert Panel on Techniques and Best Practices Oracle Partners: Dell, Keste, ROLTA, Pythian Wed 9760 Cloud Computing Directions: Understanding Oracle's Cloud AT&T Wed 817 Right Cloud: Use Oracle Technologies to Avoid False Cloud Visual Integrator Consulting Wed 163 Forgetting something? Standardize your database monitoring environment with Enterprise Manager 11g Johnson Controls Wed 489 Oracle Enterprise Manager 12c: What's Changed? What's New? ROLTA Thu    

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• ArchBeat Link-o-Rama for 2012-09-07

  - by Bob Rhubart

  Oracle Technology Network Architect Day - Boston, MA - 9/12/2012 Sure, you could ask a voodoo priestess for help in improving your solution architecture skills. But there's the whole snake thing, and the zombie thing, and other complications. So why not keep it simple and register for Oracle Technology Network Architect Day in Boston, MA. There's no magic, just a full day of technical sessions covering Cloud, SOA, Engineered Systems, and more. Registration is free. Wednesday September 12, 2012 8:00 a.m. – 5:00 p.m. Boston Marriott Burlington, One Burlington Mall Road, Burlington, MA 01803 Attend OTN Architect Day in Los Angeles – by Architects, for Architects – October 25 The OTN Architect Day roadshow stops in Boston next week, then it's on to Los Angeles for another all architecture, all day event on Thursday October 25, 2012 at the Sofitel Los Angeles, 555 Beverly Boulevard, Los Angeles, CA 90048. Like all Architect Day events, this one is absolutley free, so register now. Webcast: Oracle WebCenter in Action: Hitachi Data Systems Catch this live webcast on Thursday, September 13, 2012 (10am PT / 1pm ET) to learn from speakers from Hitachi Data Systems, LingoTek, and Oracle about how Hitachi used Oracle WebCenter to improve the web experience for its international customers. Article Index: Architect Community Column in Oracle Magazine Did you know that Oracle Magazine features a regular column devoted specifically to the architect community? Every column includes insight and expertise from architects who regularly deal with the issues architects face. Click here to see a complete list of articles. ADF EMG Sunday at OOW 2012 (30. Sep 2012) - A day full of content | Frank Nimphius Frank Nimphius's shares details on Chris Muir's ADF EMG series of sessions during User Group Sunday at OOW, Sept 30, in Moscone West room 305. The Role of Oracle VM Server for SPARC in a Virtualization Strategy New OTN article from Matthias Pfützner. Countdown to Oracle OpenWorld 2012 | Oracle WebCenter Blog A helpful list of OOW sessions focused on Oracle WebCenter. Oracle Exalogic X2-2 walkthrough | Jan van Zoggel "For those of us not lucky enough to have one at home," Jan van Zoggel recommends this "very cool" video featuring "a detailed walkthrough explaining each component of a Oracle Exalogic X2-2 machine," presented by Oracle Exalogic VP Development Brad Cameron. September OTN Member Offers | OTN Blog Save big on books from top tech publishers with these discounts for OTN members. Thought for the Day "Only Robinson Crusoe had everything done by Friday." — Unknown Source: Quote Garden

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• ASP.NET Web Forms is bad, or what am I missing?

  - by iveqy

  Being a PHP guy myself I recently had to write a spider to an asp.net site. I was really surprised by the different approach to ajax and form-handling. For example, in the PHP sites I've worked with, a deletion of a database entry would be something like: GET delete.php?id=&confirm=yes and get a "success" back in some form (in the ajax case, probably a json reply). In this asp.net application you would instead post a form, including all inputs on the page, with a huge __VIEWSTATE and __EVENTVALIDATION. This would be more than 10 times as big as above. The reply would be the complete side again, with a footer containing some structured data for javascript to parse and display the result. Again, the whole page is sent, and then throwed away(?) since it's already displayed. Why not just send the footer with the data to parse (it's not json nor xml but a | separated list). I really can't see why you would design a system that way. Usually you've a fast client, and a somewhat fast server but a really slow connection. Why not keep the datatransfer to a minimum? Why those huge __VIEWSTATE and __EVENTVALIDATION? It seems that everything is done way to chatty and way to complicated. I really can't see the point and that usually means that I'm missing something. So please tell me, what are the reasons for this design and what benefits (and weaknesses) does it have? (Yes I know that __VIEWSTATE is used to tell what type of form-konfiguration should be sent back to the server. But WHY is this needed?) Please keep this discussion strictly technical and avoid flamewars. Update: Please excuse the somewhat rantish question. I tried to explain my view to be able to get a better answer. I am not saying that asp.net is bad, I am saying that I don't understand the meaning of those concepts. Usually that means that I've things to learn instead of the concepts beeing wrong. I appreciate the explanations about that "you don't have to do this way in asp.net", I'll read up on MVC and other .net technologies. However, there most be a reason for this site (the one I referred to) to be written the way it is. It's written by professionals for a big organisation with far more experience than what I've. Any explanation about their (possible) design choice would be welcome.

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• 2013 EC Elections Results

  - by Heather VanCura

  The 2013 Fall Executive Committee (EC) Elections process is now complete.  Congratulations to the following JCP Members as the new and re-elected EC Members!   We had a slight increase in JCP Member voter turnout at ~25% (up from 24% in 2012).  All Ratified candidates and the top eight Elected candidates were elected by the JCP Membership.  As part of the transition to a merged EC, Members elected in 2013 are ranked to determine whether their initial term will be one or two years. The 50% of Ratified and 50% of Elected members who receive the most votes will serve an initial two-year term, while all others will serve an initial one year term (details below). Ratified Seats: Credit Suisse, Ericsson, Freescale, Fujitsu, Gemalto M2M, Goldman Sachs, Hewlett-Packard, IBM, Intel, Nokia, Red Hat, SAP, SouJava, Software AG, TOTVS and V2COM. Open Election Seats: Eclipse Foundation, Twitter, London Java Community, CloudBees, ARM, Azul Systems, Werner Keil and MoroccoJUG. Newly elected EC Members take their seats on Tuesday, 12 November 2013.  More information is available on the JCP Elections page. Detailed Election Results Voting Period: 15 - 28 October 2013. Number of Eligible Voters: 1088 Percent of Eligible Members Casting Votes: 24.77% Ratified Seats: Candidate Yes Votes (%) No Votes (%) Abstentions Credit Suisse (2year term) 196 (84) 38 (16) 36 Ericsson (2 year term) 196 (88) 27 (12) 47 Freescale (1 year term) 151 (74) 53 (26) 66 Fujitsu (2 year term) 194 (87) 29 (13) 47 Gemalto M2M (1 year term) 170 (80) 42 (20) 58 Goldman Sachs (1 year term) 143 (64) 80 (36) 47 Hewlett-Packard (2 year term) 191 (82) 43 (18) 36 IBM (2 year term) 226 (91) 22 (9) 22 Intel (2 year term) 214 (90) 24 (10) 32 Nokia (1 year term) 139 (64) 78 (36) 53 Red Hat (2 year term) 245 (95) 12 (5) 13 SAP (1 year term) 166 (75) 56 (25) 48 SouJava (2 year term) 226 (92) 19 (8) 25 Software AG (1 year term) 167 (78) 47 (22) 56 TOTVS (1 year term) 129 (69) 59 (31) 82 V2COM (1 year term) 135 (71) 54 (29) 81 Open Election Seats: The top eight candidates have been elected; the top four receive a two year term, and the next four receive a one year term. Candidate Votes (%) Eclipse Foundation (2 year term) 221 (14) Twitter (2 year term) 203 (13) London Java Community (2 year term) 191 (12) CloudBees (2 year term) 179 (11) ARM (1 year term) 176 (11) Azul Systems (1 year term) 166 (10) Werner Keil (1 year term) 128 (8) MoroccoJUG (1 year term) 93 (6) Karan Malhi 56 (3) ChinaNanjingJUG 51 (3) JUG Joglosemar 47 (3) Viresh Wali 45 (3) ITP_JAVA 44 (3) None of the Above 3 (0)

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• Power Your Cloud with Oracle Fusion Middleware

  - by user753488

  Introducing the biggest and most strategic event for Fusion Middleware this year: Power your Cloud with Oracle Fusion Middleware. Running in over 50 cities across the globe, this event is aimed at Architects, IT Managers, and technical leaders like you who are using Fusion Middleware or trying to learn more about middleware in the context of Cloud computing. Join us for a special kickoff on Wednesday, June 29th in Chicago for the first event in North America. This event features an exclusive keynote from Rick Schultz, VP of Technology Product Marketing. Cloud is certainly all the rage. But what can we make of it? According to Alex Andrianopoulos, Vice President Product Marketing for Fusion Middleware states, “Not since Java was unveiled have we seen something so transformative hit the industry. The promised benefits of Cloud are many, significant, and deliver value to both IT organizations as well as the Line of Business. The benefits range from lower data center costs, to significantly reduced environmental impact, to the ability to capture more of the opportunities that market present through increased agility in resource deployment and dramatically reduced time to market.” With an ROI so promising, why isn’t everyone on Cloud already? It’s a question a lot of IT managers are struggling with. While the promised benefits of Cloud computing can be immense, achieving them requires much more than the adoption of a new architecture, or the virtualization of servers, or the outsourcing of some or all of the IT resources. These may be useful steps towards moving to a Cloud computing blueprint, but on their own do not deliver Cloud computing and its associated benefits to the enterprise. This is exactly what we’ll be addressing in the event series, ways you can leverage Complete, Open and Integrated capabilities of Oracle Fusion Middleware today to get one step closer to Cloud. Whether you’re: Leveraging Exalogic Elastic Cloud to consolidate your applications Improving agility with Oracle SOA to generate a foundation for shared data services Securing and managing your Cloud using Oracle Identity Management and Oracle Enterprise Manager Migrating from mainframe to Cloud using Oracle Tuxedo, Coherence and GoldenGate Building applications in the Cloud swiftly and easier with Oracle’s WebCenter Suite Join us for the first of its kind event in Chicago this week by registering now, or find an event near you. Learn more about Oracle Fusion Middleware and Cloud computing today on the Oracle.com website by going to http://www.Oracle.com/goto/Middleware4Cloud

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• Retail in New York - a walk down 5th Avenue

  - by sarah.taylor(at)oracle.com

  It's the week of the NRF Big Show and all eyes in the retail industry are on New York. The Big Apple is famous for Big Retail -with a proliferation of incredibly iconic stores. The environment is exciting and familiar even to people visiting this small island for the first time. Most of us have travelled down Fifth Avenue watching movies and TV even if we have never set foot on American soil. I find it one of the most exciting retail cities in the world and I am thrilled this year to be here with so many of Oracle's International retail customers who are joining us for the Retail Exchange. The Oracle program brings retailers from all over the planet together to share ideas and be inspired by New York retail and the NRF event. The show celebrates its 100th year in 2011 and New York itself has been recognized globally as the capital of innovative retail for just as long.  Fifth Avenue is where many global brands have placed their flagship stores, and businesses are in constant competition to set themselves apart from their competitors - both in the store and from the street.  These flag ship retail destinations present what today's customers are finding most exciting and delightful about retail. For the tourist market, they may only visit these stores once, but the impression that a trip to a flagship store leaves with a customer can last a lifetime.  One of the stores that is currently turning heads on Fifth Avenue is Hollister, sister brand to Abercrombie and Fitch, which has filled its shop front with a massive live video (and audio) feed of surfers on the beach in California.  To complete the effect, they also have troughs of water in front of the video screens to bring the sea to the street.  And this isn't the only kind of surfing that retailers are considering today and multi-channel retail is a hot topic that all of the retailers joining the Retail Exchange are considering.   The rest of the world looks to the brands along Fifth Avenue for inspiration - how they take advantage of new opportunities, how they set themselves apart from their competitors and how they keep their products fresh and desirable. With these inspiring pioneers in New York, it's little wonder that NRF's Big Show is so popular, and that New York is viewed as one of the retail capitals of the world. It is a pleasure to be here with so many of the world's greatest international retailers.

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• ArchBeat Link-o-Rama for July 2, 2013

  - by Bob Rhubart

  One Week To Go: OTN Architect Day: Cloud Computing - July 9, 2013, Redwood Shores, CA. The first OTN Architect Day event of 2013 happens in just one week, on Tuesday July 9 at the Oracle Conference Center in Redwood Shores, CA. Registration is free and you get three sessions by three experts on cloud computing in the real world — plus a panel Q&A for answers to all of your questions. Register now! Oracle Database 12c: Flashback Moving Forward | Lucas Jellema Oracle ACE Director Lucas Jellema's latest of several recent blog posts dealing with various aspects of the recently released Oracle Database 12c. Detroit, Embracing New Auto Technologies, Seeks App Builders This story from the New York Times paints a rosy picture indeed for app developers as the internet of things continues to evolve. Advanced View Criteria Implementation in ADF BC | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post focuses on advanced declarative View Criteria features. JDeveloper: Showing a Popup when Selecting an af:selectOneRadio | Timo Hahn Oracle ACE Timo Hahn illustrates a use case in which a popup is displayed each time the user clicks on one of the radio buttons of a button group. Can Technology Innovation Save The New York Times? One of the standout keynotes from the recent QCon New York event, this presentation by New York Times Sr. VP/CIO Marc Frons and CTO/VP Rajiv Pant paints a detailed portrait of the complete transformation of an organization -- not just the IT. Enterprise architects will find this particularly interesting. Video: Meet Growing IT Demand for Databases with Private DBaaS Do you understand the difference between traditional database deployment and database as a service? If not, you'll want to check out this video, which includes an overview of Oracle Enterprise Manager's capabilities for rapid deployment of DBaaS. S Webcast: Zero-Downtime Migration to Oracle Exadata Using Oracle GoldenGate: A Customer Case Study Presenters Alok Pareek (VP, Product Management/Development, Oracle Data Integration) and John F. Martin (CEO of Emerging Markets and CTO IQNavigator) discuss how IQNavigator is using Oracle GoldenGate with Oracle Exadata. Free eBook: Building a Database Cloud for Dummies This free quick-reference guide, organized into six short chapters and supplemented with helpful illustrations, provides a clear overview of the cloud and step-by-step instructions on deploying database as a service. (Registration required.) Thought for the Day "My motto is: Live every day to the fullest – in moderation." — Lindsay Lohan (Born July 2, 1986) Source: brainyquote.com

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• Do you know about the Visual Studio 2010 Database Projects Guidance?

  - by Martin Hinshelwood

  Early on in the Team System (now Visual Studio ALM) cycle a new product surfaced within Team System that was affectionately called “Data Dude”, but had the more formal name of “Visual Studio 2005 Team Edition for Database Professionals”. The purpose of this product was to try and make the database a “first class citizen” in the development world. Those that started using Visual Studio 2005 Team Edition for Database Professionals (Data Dude) loved it, but everyone else did not get it. The capabilities were a little patchy, but the one thing it did bring to the party was the ability to put your database schema under source control. This was revolutionary as previously your DBA sat as far away from the team as possible, and usually in a dark cupboard, now they could partake of all the goodness of Version Control, Work Item Tracking and automated builds. The problem was that the understanding required to manage these projects was very different to that needed previously. Then the Visual Studio ALM Rangers got a hold of it…and produced some of the best guidance available. Figure: Download the guidance from http://vsdatabaseguide.codeplex.com/ This guidance discusses scenarios and approaches of using the Database Projects in Visual Studio 2010 to help you use the tools more effectively and maximize their value to your organization This guidance is focused on these five areas: Solution and Project Management Source Code Control and Configuration Management Integrating External Changes with the Project System Build and Deployment Automation with Visual Studio Database Projects Database Testing and Deployment Verification Each of these areas has common guidance, usage scenarios, hands on labs, and lessons learned from real world engagements and the community discussions.   The guidance is broken down into three packages: Guidance documentation Hands-on-lab (HOL) documentation note: The documentation is available in XPS-only format packages or complete XPS,PDF,DOCX format packages HOL Package If you need assistance and no one else can help, then you may need to call the Visual Studio ALM Rangers. The Visual Studio ALM Rangers have the mission to provide out of band solutions for missing features or guidance. They are supported by Microsoft Product Group, Microsoft Consulting Services, Microsoft Most Valued Professionals (MVPs) and technical specialists from technology communities around the globe, giving you a real-world view from the field, where the technology has been tested and used. For more information on the Rangers please visit http://msdn.microsoft.com/en-us/vstudio/ee358786.aspx and for more a list of other Rangers projects please see http://msdn.microsoft.com/en-us/vstudio/ee358787.aspx.

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• Asynchronously returning a hierarchal data using .NET TPL... what should my return object "look" like?

  - by makerofthings7

  I want to use the .NET TPL to asynchronously do a DIR /S and search each subdirectory on a hard drive, and want to search for a word in each file... what should my API look like? In this scenario I know that each sub directory will have 0..10000 files or 0...10000 directories. I know the tree is unbalanced and want to return data (in relation to its position in the hierarchy) as soon as it's available. I am interested in getting data as quickly as possible, but also want to update that result if "better" data is found (better means closer to the root of c:) I may also be interested in finding all matches in relation to its position in the hierarchy. (akin to a report) Question: How should I return data to my caller? My first guess is that I think I need a shared object that will maintain the current "status" of the traversal (started | notstarted | complete ) , and might base it on the System.Collections.Concurrent. Another idea that I'm considering is the consumer/producer pattern (which ConcurrentCollections can handle) however I'm not sure what the objects "look" like. Optional Logical Constraint: The API doesn't have to address this, but in my "real world" design, if a directory has files, then only one file will ever contain the word I'm looking for.  If someone were to literally do a DIR /S as described above then they would need to account for more than one matching file per subdirectory. More information : I'm using Azure Tables to store a hierarchy of data using these TPL extension methods. A "node" is a table. Not only does each node in the hierarchy have a relation to any number of nodes, but it's possible for each node to have a reciprocal link back to any other node. This may have issues with recursion but I'm addressing that with a shared object in my recursion loop. Note that each "node" also has the ability to store local data unique to that node. It is this information that I'm searching for. In other words, I'm searching for a specific fixed RowKey in a hierarchy of nodes. When I search for the fixed RowKey in the hierarchy I'm interested in getting the results FAST (first node found) but prefer data that is "closer" to the starting point of the hierarchy. Since many nodes may have the particular RowKey I'm interested in, sometimes I may want to get a report of ALL the nodes that contain this RowKey.

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• Best Language for the job? Database | C++, .NET, Java

  - by Randy E

  Ok, quick overview. I'm pretty brand new to software design. I have experience reading and editing/customizing PHP things for online scripts/software; Such as CMS, Wordpress, some forum solutions. I'm about to begin my degree in Software Design, the school I'm going to will allow us to kind of focus on an area, C++, Java, or .NET. I've played around a little with VB over the past week, mostly just trying to get a slight feel for it, however nothing extensive. I've been through Herbert Schildt's "C++, A Beginner's Guide." but I was mainly reading it, not doing anything with it beyond a couple basic Console Apps (and getting frustrated with auto-close :/ ). Now, where I decide to focus more in with my degree will depend on what the best language for the job is for my first piece of software I want to develop on my own. Assume I haven't looked at any of the languages at all, please help with the following: My first piece of software will be a database program. Everything has to do with users inputting and retrieving data, and calling that data to help with another function of the software, automatically calculating billing information based on information inputted in the other portion of the program. I won't go into too many details as I'm targeting a niche that doesn't have too much competition, but the competition that is there is established. I want to offer more features, scalable solutions, and the ability to port it to an online version. Ok, basically, it is a complete case management with integrated billing for Private Investigators. I would like the case management to be able to check the Database to see if certain information has been inputted before (such as Names/SSN's), and then the billing will pull hours inputted in the case portion for investigative work, multiplying by an already inputted amount for the fee, and then calculate sales tax. I also want to provide potential clients with an easily scalable solution, that is, a basic option for start ups that costs the least amount, with no additional users, ran on one machine. A middle option with the ability to create users and place them in two groups (User or Admin), as well as adding a few additional features, ran on one machine, but this will allow it to be accessed after being mapped on a network drive. And a third option to allow the placement into 4 different groups (Investigators, Billing, Managers, Admins) and more features. And then, a couple of years after launch, a 4th option that is browser based allowing the same 4 groups to login, as well as clients (view things concerning their case, with some admin customizable objects that can be added for clients view), over the internet. The only licensing security I would like to employ right off the bat will be serial key generated after ordering online (received in an email after the successful purchase). The program will access a database stored on a server periodically to verify license. I would like it to be able to check to make sure it's the most updated version and automatically update if not.

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• Who should control navigation in an MVVM application?

  - by SonOfPirate

  Example #1: I have a view displayed in my MVVM application (let's use Silverlight for the purposes of the discussion) and I click on a button that should take me to a new page. Example #2: That same view has another button that, when clicked, should open up a details view in a child window (dialog). We know that there will be Command objects exposed by our ViewModel bound to the buttons with methods that respond to the user's click. But, what then? How do we complete the action? Even if we use a so-called NavigationService, what are we telling it? To be more specific, in a traditional View-first model (like URL-based navigation schemes such as on the web or the SL built-in navigation framework) the Command objects would have to know what View to display next. That seems to cross the line when it comes to the separation of concerns promoted by the pattern. On the other hand, if the button wasn't wired to a Command object and behaved like a hyperlink, the navigation rules could be defined in the markup. But do we want the Views to control application flow and isn't navigation just another type of business logic? (I can say yes in some cases and no in others.) To me, the utopian implementation of the MVVM pattern (and I've heard others profess this) would be to have the ViewModel wired in such a way that the application can run headless (i.e. no Views). This provides the most surface area for code-based testing and makes the Views a true skin on the application. And my ViewModel shouldn't care if it displayed in the main window, a floating panel or a child window, should it? According to this apprach, it is up to some other mechanism at runtime to 'bind' what View should be displayed for each ViewModel. But what if we want to share a View with multiple ViewModels or vice versa? So given the need to manage the View-ViewModel relationship so we know what to display when along with the need to navigate between views, including displaying child windows / dialogs, how do we truly accomplish this in the MVVM pattern?

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• Using Network load balancing to distribute load for SharePoint2010 – Part3 of building my own development SharePoint2010 Farm

  - by ybbest

  Part1 of building my own development SharePoint2010 Farm Part2 of building my own development SharePoint2010 Farm Part3 of building my own development SharePoint2010 Farm In my last post, I have installed SharePoint2010 in one of the server (WFE One) and configured using the OOB SharePoint configuration wizard. In this post I will show you how to use OOB windows network load balancing to distribute load for SharePoint2010 site. 1. Install SharePoint in another server WFE Two (you can follow the steps in my last post), but instead of choosing create new Farm, you need to select “connect to existing farm” this time. 2. Click next then click retrieve database names button and select the farm configuration database. 3. Click next and enter the passphrase you specified when you first installed the SharePoint Farm. 4. Click the advanced settings and select Use this machine to host the web site. 5. Click OK to finish the configurations 6. Next, Install NLB in the two WFE (web front end) SharePoint servers 7. Configure NLB to create the cluster. Go to Start—Administrative Tools—Network Load Balancing Manager 8. Right-click the Network Load Balancing Clusters Node and select New Cluster. 9. Type in the host name that is to be part of the new cluster. 10. Type in the IP address for the cluster. 11. Select the Multicast for this cluster.(The default one is Unicast) 12. You can configure the Port Rules for the clustering , but I will leave the default here. 13. Add another WEF to the cluster. 14. Type in the host name that is to be part of the new cluster. 15. Set the Priority to 2. 16. Click Next to complete the cluster setup. 17. Create an entry in the DNS for the new cluster. 18. Add the binding to the IIS site in the IIS Manager 19. Change the Alternate access mapping for you default site collection from http://sp2010wefone to http://team 20. Browse to http://Team , you will be redirected to the SharePoint site.

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• How can I fix broken i915 drivers for Intel GPUs?

  - by Alen Mujezinovic

  I've got troubles getting the i915 drivers to work correctly on my laptop (HP Pavilion DM4 2101ea). Specifically, the laptop screen goes black and stays black after the splash graphic when booting both from USB key and from harddrive. To get anything on to the display after the splash screen I have to boot either with acpi=off nomodeset i915.modeset=0 I'd rather not turn ACPI off because I like my fans spinning and nomodeset is a bit overkill, so for now I'm booting with i915.modeset=0. Unfortunately, this turns off KMS and my current maximum resolution on the laptop screen is fixed to 1024x768 instead of its real capability. When not setting any of the above boot flags and I plug in an external monitor, the external monitor works fine. When booting with the flags, the external monitor works fine too, but can only do 1024x768 and can't do anything else than mirroring the laptop display. I did upgrade the i915 drivers from 2.17 that ship with Precise to 2.19 which are the most recent ones but without luck of getting anything to display. Here's my lspci output: 00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09) 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04) 00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05) 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05) 00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5) 00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5) 00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5) 00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05) 00:1f.0 ISA bridge: Intel Corporation HM65 Express Chipset Family LPC Controller (rev 05) 00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05) 00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05) 01:00.0 Network controller: Broadcom Corporation BCM4313 802.11b/g/n Wireless LAN Controller (rev 01) 02:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5116 PCI Express Card Reader (rev 01) 08:00.0 Ethernet controller: Atheros Communications Inc. AR8151 v2.0 Gigabit Ethernet (rev c0) Here's lshw -C video *-display UNCLAIMED description: VGA compatible controller product: 2nd Generation Core Processor Family Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 09 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list configuration: latency=0 resources: memory:c0000000-c03fffff memory:b0000000-bfffffff ioport:4000(size=64) Both outputs are generated after booting with i915.modeset=0. Here's a complete Xorg.log file from a boot into a black screen: https://gist.github.com/479ce06454e47d6123e1 The graphics card is a Intel HD 3000 integrated GPU. I've never had problems with Intel hardware on Ubuntu before so this is very surprising. If you could provide a method to make i915 work, suggest alternative drivers a way to boot with i915.modeset=0 but higher resolutions and KMS on or explain what is happening and how to fix it I'll give you an answer badge. :) Thanks

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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• What do you do when practical problems get in the way of practical goals?

  - by P.Brian.Mackey

  UPDATE Source control is good to use. Sometimes, real world issues make it impractical to use. For example: If the team is not used to using source control, training problems can arise If a team member directly modifies code on the server, various issues can arise. Merge problems, lack of history, etc Let's say there's a project that is way out of sync. The physical files on the server differ in unknown ways over ~100 files. Merging would take not only a great knowledge of the project, but is also well beyond the ability to complete in the given time. Other projects are falling out of sync. Developers continue to have a distrust of source control and therefore compound the issue by not using source control. Developers argue that using source control is wasteful because merging is error prone and difficult. This is a difficult point to argue, because when source control is being so badly mis-used and source control continually bypassed, it is error prone indeed. Therefore, the evidence "speaks for itself" in their view. Developers argue that directly modifying source control saves time. This is also difficult to argue. Because the merge required to synchronize the code to start with is time consuming, across ~10 projects. Permanent files are often stored in the same directory as the web project. So publishing (full publish) erases these files that are not in source control. This also drives distrust for source control. Because "publishing breaks the project". Fixing this (moving stored files out of the solution subfolders) takes a great deal of time and debugging as these locations are not set in web.config and often exist across multiple code points. So, the culture persists itself. Bad practice begets more bad practice. Bad solutions drive new hacks to "fix" much deeper, much more time consuming problems. Servers, hard drive space are extremly difficult to come by. Yet, user expectations are rising. What can be done in this situation?

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• Mobile Apps: An Ongoing Revolution

  - by Steve Walker

  a guest post from Suhas Uliyar, VP Mobile Strategy, Product Management, Oracle The rise of smartphone apps have proved transformational for businesses, increasing the productivity of employees while simultaneously creating some seriously cool end user experiences. But this is a revolution that is only just beginning. Over the next few years, apps will change everything about the way enterprises work as well as overhauling the experiences of customers. The spark for this revolution is simplicity. Simplicity has already proved important for the front-end of apps, which are now often as compelling and intuitive as consumer apps. Businesses will encourage this trend, both to further increase employee productivity and to attract ‘digital natives’ (as employees and customers). With the variety of front-end development tools available already, this should be a simple mission for developers to accomplish – but front-end simplicity alone is not enough for the enterprise mobile revolution. Without the right content even the most user-friendly app is useless. Yet when it comes to integrating apps with ‘back-end’ systems to enable this content, developers often face a complex, costly and time-consuming task. Then there is security: how can developers strike a balance between complying with enterprise security policies and keeping the user experience simple? Complexity has acted as a brake on innovation, with integration and security compliance swallowing enterprise resources. This is why the simplification of integration, security and scalability is so important: it frees time and money for revolutionary innovation. The key is to put in place a complete and unified SOA integration platform that runs across the entire enterprise and enables organizations to easily integrate and connect applications across IT environments. The platform must also be capable of abstracting apps from the underlying OS and enabling a ‘write-once, run- anywhere’ capability for mobile devices - essential for BYOD environments and integrating third-party apps. Mobile Back-end-as-a-Service can also be very important in streamlining back-end integration. Mobile services offered through the cloud can simplify mobile application development with a standard approach to dealing with complex server-side programming and integration issues. This allows the business to innovate at its own pace while providing developers with a choice of tools to speed development and integration. Finally, there is security, which must be done in a way that encourages users to make the most of their mobile devices and applications. As mobile users, we want convenience and that is why we generally approve of businesses that adopt BYOD policies. Enterprises can safely encourage BYOD as they can separate, protect, and wipe corporate applications by installing a secure ‘container’ around corporate applications on any mobile device. BYOD management also means users’ personal applications and data can be kept separate from the enterprise information – giving them the confidence they need to embrace the use of their devices for corporate apps. Enterprises that place mobility at the heart of what they do will fundamentally transform their businesses and leap ahead of the competition. As businesses take to mobile platforms that simplify integration, security and scalability we will see a blossoming of innovation that will drive new levels of user convenience and create new ways of working that we are only beginning to imagine.

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• How to discriminate from two nodes with identical frequencies in a Huffman's tree?

  - by Omega

  Still on my quest to compress/decompress files with a Java implementation of Huffman's coding (http://en.wikipedia.org/wiki/Huffman_coding) for a school assignment. From the Wikipedia page, I quote: Create a leaf node for each symbol and add it to the priority queue. While there is more than one node in the queue: Remove the two nodes of highest priority (lowest probability) from the queue Create a new internal node with these two nodes as children and with probability equal to the sum of the two nodes' probabilities. Add the new node to the queue. The remaining node is the root node and the tree is complete. Now, emphasis: Remove the two nodes of highest priority (lowest probability) from the queue Create a new internal node with these two nodes as children and with probability equal to the sum of the two nodes' probabilities. So I have to take two nodes with the lowest frequency. What if there are multiple nodes with the same low frequency? How do I discriminate which one to use? The reason I ask this is because Wikipedia has this image: And I wanted to see if my Huffman's tree was the same. I created a file with the following content: aaaaeeee nnttmmiihhssfffouxprl And this was the result: Doesn't look so bad. But there clearly are some differences when multiple nodes have the same frequency. My questions are the following: What is Wikipedia's image doing to discriminate the nodes with the same frequency? Is my tree wrong? (Is Wikipedia's image method the one and only answer?) I guess there is one specific and strict way to do this, because for our school assignment, files that have been compressed by my program should be able to be decompressed by other classmate's programs - so there must be a "standard" or "unique" way to do it. But I'm a bit lost with that. My code is rather straightforward. It literally just follows Wikipedia's listed steps. The way my code extracts the two nodes with the lowest frequency from the queue is to iterate all nodes and if the current node has a lower frequency than any of the two "smallest" known nodes so far, then it replaces the highest one. Just like that.

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• How can I convince IE to honor my explicit instructions to make a table column X pixels wide? [migrated]

  - by AnthonyWJones

  Please consider this small but complete chunk of HTML: <!DOCTYPE html > <html> <head> <title>Test</title> <style type="text/css"> span {overflow:hidden; white-space:nowrap; } td {overflow:hidden; text-overflow:ellipsis} </style> </head> <body> <table cellspacing="0" > <tbody> <tr> <td nowrap="nowrap" style="max-width:30px; width:30px; white-space:nowrap; "><span>column 1</span></td> <td nowrap="nowrap" style="max-width:30px; width:30px; white-space:nowrap; "><span>column 2</span></td> <td nowrap="nowrap" style="max-width:30px; width:30px; white-space:nowrap; "><span>column 3</span></td> </tr> </tbody> </table> </body> </html> If you render the above in Chrome you'll see the effect I'm looking for. However render it in IE8 or 9 the width and/or max-width is ignored. So my question is how do get IE to simply let me specify the width of a cell explicitly? BTW, I've tried various combinations of table-layout:fixed and using colgroup with cols and all sorts, nothing I've tried convinces IE to what I'm clearly asking it to explicitly do? If I had any hair before starting this I wouldn't have any left by now.

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• Need help identifing what resources (eg. In MIT OpenCourseWare) can help me prepare for a test [closed]

  - by jiewmeng

  I am entering uni soon. I can sit for a placement test to see if I elegible for exemptions. The details are http://www.comp.nus.edu.sg/undergraduates/TestScope11_12.html Or CS2100 Computer Organisation (please click title) The objective of this module is to familiarise students with the fundamentals of computing devices. Through this module students will understand the basics of data representation, and how the various parts of a computer work, separately and with each other. This allows students to understand the issues in computing devices, and how these issues affect the implementation of solutions. Topics covered include data representation systems, combinational and sequential circuit design techniques, assembly language, processor execution cycles, pipelining, memory hierarchy and input/output systems. Recommended Textbooks Digital Design: Principles and Practices [DDPP] by John F. Wakerly, Prentice-Hall. ISBN 0-13-324500-4. Computer Organizations and Design (The hardware/software interface) by David A. Patterson and John L. Hennessy. CS2105 Introduction to Computer Networks (please click title) This course aims to provide a broad introduction to computer networks and some appreciations of network application programming. It covers a range of topics including basic data communication and computer network concepts, protocols, networked computing concepts and principles, network applications development and network security. The emphasis of teaching is on the working principles and application of computer networks. As an integral part of the course, tutorials and practical assignments enforcing learning will also be given. These assignments provide an early exposure in network application programming and they should be able to complete by using personal computers and school's network facilities. Topics included: An overview of computer networks and the Internet Basic data communications Application layer Transport layer Network layer and routing Link layer and local area networks Recommended Textbook James F. Kurose & Keith W. Ross, Computer networking: A top-down approach featuring internet, Addison Wesley, 2001 I am wondering what resources eg. MIT OpenCourseWare or other universities resources are available to help he perpare for these particular modubles. I am thinking does the Networking one look like CCNA? The computer oragization. Its like electronics, assembly etc? I learnt some electronics in Poly but looking at the sample papers, uni looks very different... I have about 1 month to prepare if I want any chance of exempting from these modules :) any help?

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• A starting point for Use Cases and User Stories

  - by Mike Benkovich

  Originally posted on: http://geekswithblogs.net/benko/archive/2013/07/23/a-starting-point-for-use-cases-and-user-stories.aspxSoftware is a challenging business and is rife with opportunities to go wrong. Over the years a number of methodologies have evolved to help make sure that things go right. In an effort to contribute to this I’ve created a list of user stories that I think should be included and sometimes are just assumed. Note this is a work in progress, so I’m looking for your feedback. I’m curious what you would add or change in my list. · As a DBA I am working with a Normalized data model that reflects an agreed upon logical model for the system · As a DBA I am using consistent names for my fields which match the naming standards of my organization · As a DBA my model supports simple CRUD operations against all the entities · As an Application Architect the UI has been validated against the Business requirements and a complete set of user story’s have been created · As an Application Architect the database model has been validated against the UI · As an Application Architect we have a logical business model that describes all the known and/or expected usage of the system during the software’s expected lifecycle · As an Application Architect we have a Deployment diagram that describes how the application components will be deployed · As an Application Architect we have a navigation diagram that describes the typical application flow · As an Application Architect we have identified points of interaction which describes how the UI interacts with the services and the data storage · As an Application Architect we have identified external systems which may now or in the future use the data of this application and have adapted the logical model to include these interactions · As an Application Architect we have identified existing systems and tools that can be extended and/or reused to help this application achieve it’s business goals · As a Project Manager all team members understand the goals of each release and iteration as they are planned · As a Project Manager all team members understand their role and the roles of others · As a Project Manager we have support of the business to do the right thing even if it is not the expedient thing · As a Test/QA Analyst we have created a simulation environment for testing the system which does not use sensitive data and accurately reflects the scenarios of all the data that will be supported by the system · As a Test/QA Analyst we have identified the matrix of supported clients used to access the system including the likely browsers, mobile devices and other interfaces to work with the application · As a Test/QA Analyst we have created exit criteria for each user story that match the requirements of the business story that was used to create them · As a Test/QA Analyst we have access to a Test environment that is isolated from production and staging environments · As a Test/QA Analyst there we have a way to reset the environment so we can rerun tests when a new version of the software becomes available · As a Test/QA Analyst I am able to automate portions of the test process Thoughts? -mike

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• Is MongoDB a good choice or not for my application?

  - by shubham

  I have a Reporting application which stores the reports in xml format as recieved from source (XML schema is not defined, it can be any format) and those reports contain some keys and values. Like jobid, setid be keys for 1 type of report and userid, groupId for another type of report etc. The type of keys that can be referred from the document is determined by the namespaces used in the xml doc. These keys are stored on the basis of namespace used in the xml document. For e.g. If a tag in xml fragment uses namespace= "myspace1", then I have keys A and B for myspace1 stored in another table. It will fetch those keys from that table for this namespace, look for their values in xml doc and store it in another table along with the pointer to this xml document (Id of a record storing complete xml document in a cell). Use cases: When the user comes and queries for that key and value, I return the document or a set of documents that are having those key/value pairs. When the user comes and queries for a certain key and provide a name for xslt (pre stored), I fetch the set of documents fulfilling that criteria and convert that xml to html with the specified xslt. When the user comes and asks for a particular fragment of a doc then it can fetch a subset from a particular document also. When the user comes and queries for top x values of a certain key, I return the set of documents that are having top 10 values of that key. I am using DB2 database for its support of xml along with relational capabilities. That makes easier for me to run xpath expressions and fetch values of keys and also aggregate a set of documents fullfilling a criteria, all on the database side. Problems: DB2 stores XML doc of upto 2GB in size. Retrieval is very slow. If some thing involves many documents, then it takes significant time for things to show up in browser, and the user has to wait. Can MongoDb help in this case, as it is document oriented? can I do xml related xpath queries and document transformations on db side? Or is it ok to use both in such a case?

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• WebCenter Customer Spotlight: Azul Brazilian Airlines

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) is the third-largest airline in Brazil serving  42 destinations with a fleet of 49 aircraft and employs 4,500 crew members. The company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. To this end, Azul implemented Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Azul can now complete the Web site content updating process—which used to take approximately 48 hours—in less than five minutes. Company OverviewAzul Linhas Aéreas Brasileiras (Azul Brazilian Airlines) has established itself as the third-largest airline in Brazil, based on a business model that combines low prices with a high level of service. Azul serves 42 destinations with a fleet of 49 aircraft. It operates 350 daily flights with a team of 4,500 crew members. Last year, the company transported 15 million passengers, achieving a 10% share of the Brazilian market, according to the Agência Nacional de Aviação Civil (ANAC, or the National Civil Aviation Agency). Business ChallengesThe company wanted to offer an innovative site with a simple purchasing process for customers to search for and buy tickets and for the company’s marketing team to more effectively conduct its campaigns. Provide customers with an  innovative Web site with a simple process for purchasing flight tickets Bring dynamism to the Web site’s content updating process to provide autonomy to the airline’s strategic departments, such as marketing and product development Facilitate integration among the site’s different application providers, such as ticket availability and payment process, on which ticket sales depend Solution DeployedAzul worked with the  Oracle partner TQI to implement Oracle WebCenter Sites, succeeding in gathering all of the site’s key information onto a single platform. Previously, at least three servers and corporate information environments had directed data to the portal. The single Oracle-based platform now facilitates site updates, which are daily and constant. Business Results Gained development freedom in all processes—from implementation to content editing Gathered all of the Web site’s key information onto a single platform, facilitating its daily and constant updating, whereas the information was previously spread among at least three IT environments and had to go through a complex process to be made available online to customers Reduced time needed to update banners and other Web site content from an average of 48 hours to less than five minutes Simplified the flight ticket sales process thanks to tool flexibility that enabled the company to improve Website usability “Oracle WebCenter Sites provides an easy-to-use platform that enables our marketing department to spend less time updating content and more time on innovative activities. Previously, it would take 48 hours to update content on our Web site; now it takes less than five minutes. We have shown the market that we are innovators, enabling customer convenience through an improved flight ticket purchase process.” Kleber Linhares, Information Technology and E-Commerce Director, Azul Linhas Aéreas Brasileiras Additional Information Azul Brazilian Airlines Case Study Oracle WebCenter Sites Oracle WebCenter Sites Satellite Server

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• Software Tuned to Humanity

  - by Phil Factor

  I learned a great deal from a cynical old programmer who once told me that the ideal length of time for a compiler to do its work was the same time it took to roll a cigarette. For development work, this is oh so true. After intently looking at the editing window for an hour or so, it was a relief to look up, stretch, focus the eyes on something else, and roll the possibly-metaphorical cigarette. This was software tuned to humanity. Likewise, a user’s perception of the “ideal” time that an application will take to move from frame to frame, to retrieve information, or to process their input has remained remarkably static for about thirty years, at around 200 ms. Anything else appears, and always has, to be either fast or slow. This could explain why commercial applications, unlike games, simulations and communications, aren’t noticeably faster now than they were when I started programming in the Seventies. Sure, they do a great deal more, but the SLAs that I negotiated in the 1980s for application performance are very similar to what they are nowadays. To prove to myself that this wasn’t just some rose-tinted misperception on my part, I cranked up a Z80-based Jonos CP/M machine (1985) in the roof-space. Within 20 seconds from cold, it had loaded Wordstar and I was ready to write. OK, I got it wrong: some things were faster 30 years ago. Sure, I’d now have had all sorts of animations, wizzy graphics, and other comforting features, but it seems a pity that we have used all that extra CPU and memory to increase the scope of what we develop, and the graphical prettiness, but not to speed the processes needed to complete a business procedure. Never mind the weight, the response time’s great! To achieve 200 ms response times on a Z80, or similar, performance considerations influenced everything one did as a developer. If it meant writing an entire application in assembly code, applying every smart algorithm, and shortcut imaginable to get the application to perform to spec, then so be it. As a result, I’m a dyed-in-the-wool performance freak and find it difficult to change my habits. Conversely, many developers now seem to feel quite differently. While all will acknowledge that performance is important, it’s no longer the virtue is once was, and other factors such as user-experience now take precedence. Am I wrong? If not, then perhaps we need a new school of development technique to rival Agile, dedicated once again to producing applications that smoke the rear wheels rather than pootle elegantly to the shops; that forgo skeuomorphism, cute animation, or architectural elegance in favor of the smell of hot rubber. I struggle to name an application I use that is truly notable for its blistering performance, and would dearly love one to do my everyday work – just as long as it doesn’t go faster than my brain.

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