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  • How to hire support people?

    - by Martin
    I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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  • Is big (as much as big) size display (Monitor) always better for Development?

    - by Jitendra Vyas
    Is bigger size display ( Monitor) always better for Development? I'm going to buy a new LCD Monitor. I mostly work in Adobe Photoshop, HTML, CSS, jQuery and Wordpress. Budget is not a problem. Many options are there for LCD Monitor SIZE My questions are Would it better for maximum size, or large size monitor are not good always? Would it better to buy 21.5 inch x 2 than one 30 inch monitor? Which monitor size would you would prefer between the size of 21.5 inch - 30 inch, if bugdet is not a problem?

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  • Computer science curriculum for non-CS major?

    - by Daniel
    Hi all, I would like to have some ideas for building up my foundation CS skills. I have started programming computers 10 years ago and have made a pretty good career out of it. However, I cannot stop thinking that the path that brought me here was very particular, and if something goes wrong (e.g. I get laid off) it would be harder to find a job here in the US on the same salary level, OR in a top company. The reason I say that is that I am a self-learner; my degree is not in Computer Science so although I master C/C++/Java, I do not have the formal CS and mathematical background that many other software developers (esp. here in the US) have. When I look at job interview questions from Apple, Google, Amazon, I have the impression that I'd flunk those technical interviews at some point. Don't get me wrong, I know my algorithms and data structures, but when things dive too deeply into the CS realm I am in trouble. What can I do to close the gap? I was thinking about a MSc in CS, but will I even UNDERSTAND what's going on there if I'm not a CS undergrad? Should I go back to basics and get a BSc in CS instead? I always tend to go into self-study mode when I want to learn new stuff, but I have the impression that I will need more formal education in CS if I want to have a shot at working at those kinds of companies. Thank you!

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  • How to use OO for data analysis? [closed]

    - by Konsta
    In which ways could object-orientation (OO) make my data analysis more efficient and let me reuse more of my code? The data analysis can be broken up into get data (from db or csv or similar) transform data (filter, group/pivot, ...) display/plot (graph timeseries, create tables, etc.) I mostly use Python and its Pandas and Matplotlib packages for this besides some DB connectivity (SQL). Almost all of my code is a functional/procedural mix. While I have started to create a data object for a certain collection of time series, I wonder if there are OO design patterns/approaches for other parts of the process that might increase efficiency?

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  • deep expertise in one technology or not so deep understanding of many technologies

    - by district
    Hello everyone. I started to feel a little bit confused recently about my career path as software developer, about what I do, what I know and do I need it. I am 21 years now and I have 3 years of experience. I've been dealing with java/C++ projects, Servlet/JSP/JSF, desktop QT, also some mobile development (Symbian, Android) I work for a quite a small company, around 20 developers with different projects. I'm also a student. The problem is that I'm not sure if I'm taking the right road here. I'm starting to work with new technology every few months. I don't have deep understanding in any of these and I'm not sure if this is what I need. I will probably not become an expert in any of these. The other path is maybe to start working for a big company which use one set of technologies and become an expert. What's your opinion on this topic ? What is more valuable ?

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  • Dangers of two Jobs? Violating Company Policy?

    - by Stephen Furlani
    Hey, I'm working for a company full-time and myself part-time. I started learning the Mac OS/Cocoa/Objective-C at work, and then I got the "Brilliant Idea" that I'd like to program for the iPhone. The iPhone stuff is going well, but I'm earning money there because I'm applying skills I learned on the job. What is commonly considered violating company policy on things like this? Is there any danger of the company claiming 'ownership' of my side-job? If I leave the company, could they ask me to stop working at my side business? The company and my iphone stuff are in completely different "areas" but I'm still concerned. What can I do to make sure? What else should I be wary of? Has anyone run into bad stuff like this before? Thanks,

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  • Scriptable user-interfaces/frameworks for automated UI testing

    - by AareP
    I'm planning on using scripting for automated UI testing. Main application is written in c#, and I want it to be scriptable, so I can do everything end-user can do, but programmatically. What do you think of software that provides an interface for scripting, like VBA macros in Excel? Can this be future of all programming, big and small? What is the best way to build such an interface for your own application, dll-based or by parsing own scripting language?

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  • Dealing with "I-am-cool-and-you-are-dumb" manager [closed]

    - by Software Guy
    I have been working with a software company for about 6 months now. I like the projects I work on there and I really like all the people there except for 1 guy. That guy is technically smart, and he is a co-founder of the company. He is an okay guy in person (the kind you wouldn't want to care about much) but things get tricky when he is your manager. In general I am all okay but there are times when I feel I am not being treated fairly: He doesn't give much thought to when he makes mistakes and when I do something similar, he is super critical. Recently he went as far as to say "I am not sure if I can trust you with this feature". The detais of this specific case are this: I was working on this feature, and I was already a couple of hours over my normal working hours, and then I decided to stop and continue tomorrow. We use git, and I like to commit changes locally and only push when I feel they are ready. This manager insists that I push all the changes to the central repo (in case my hard drive crashes). So I push the change, and the ticket is marked as "to be tested". Next day I come in, he sits next to me and starts complaining and says that I posted above. I really didn't know what to say, I tried to explain to him that the ticket is still being worked upon but he didn't seem to listen. He interrupts me in-between when I am coding, which I do not mind, but when I do that same, his face turns like this :| and reacts as if his work was super important and I am just wasting his time. He asks me to accumulate all questions, and then ask him altogether which is not always possible, as you need a clarification before you can continue on a feature implementation. And when I am coding, he talks on the phone with his customers next to me (when he can go to the meeting room with his laptop) and doesn't care. He made me switch to a whole new IDE (from Netbeans to a commercial IDE costing a lot of money) for a really tiny feature (which I later found out was in Netbeans as well!). I didn't make a big deal out of it as I am equally comfortable working with this new IDE, but I couldn't get the science behind his obsession. He said this feature makes sure that if any method is updated by a programmer, the IDE will turn the method name to red in places where it is used. I told him that I do not have a problem since I always search for method usage in the project and make sure its updated. IDEs even have refactoring features for exactly that, but... I recently implemented a feature for a project, and I was happy about it and considering him a senior, I asked him his comments about the implementation quality.. he thought long and hard, made a few funny faces, and when he couldn't find anything, he said "ummm, your program will crash if JS is disabled" - he was wrong, since I had made sure it would work fine with default values even if JS was disabled. I told him that and then he said "oh okay". BUT, the funny thing is, a few days back, he implemented something and I objected with "But that would not run if JS is disabled" and his response was "We don't have to care about people who disable JS" :-/ Once he asked me to investigate if there was a way to modify a CMS generated menu programmatically by extending the CMS, I did my research and told him that the only was is to inject a menu item using JavaScript / jQuery and his reaction was "ah that's ugly, and hacky, not acceptable" and two days later, I see that feature implemented in the same way as I had suggested. The point is, his reaction was not respectful at all, even if what I proposed was hacky, he should be respectful, that I know what's hacky and if I am suggesting something hacky, there must be a reason for it. There are plenty of other reasons / examples where I feel I am not being treated fairly. I want your advice as to what is it that I am doing wrong and how to deal with such a situation. The other guys in the team are actually very good people, and I do not want to leave the job either (although I could, if I want to). All I want is respect and equal treatment. I have thought about talking to this guy in a face to face meeting, but that worries me that his attitude might get worse and make things more difficult for me (since he doesn't seem to be the guy who thinks he can be wrong too). I am also considering talking to the other co-founder but I am not sure how he will take it (as both founders have been friends forever). Thanks for reading the long message, I really appreciate your help.

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  • Fair 2-combinations

    - by Tometzky
    I need to fairly assign 2 experts from x experts (x is rather small - less than 50) for every n applications, so that: each expert has the same number of applications (+-1); each pair of experts (2-combination of x) has the same number of applications (+-1); It is simple to generate all 2-combinations: for (i=0; i<n; i++) { for (j=i+1; j<n; j++) { combinations.append(tuple(i,j)); } } But to assign experts fairly I need to assign a combination to an application i correct order, for example: experts: 0 1 2 3 4 fair combinations: counts 01234 01 11000 23 11110 04 21111 12 22211 34 22222 02 32322 13 33332 14 34333 03 44343 24 44444 I'm unable to come up with a good algorithm for this (the best I came up with is rather complicated and with O(x4) complexity). Could you help me?

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  • Software development project inception phase

    - by john ryan
    Currently our team develops Web Applications and now we are going to Windows Forms applications. I have created the inception phase for our Windows Forms project structure. eg: ApplicationSolution --> Security Project(Login Authentication) a. Users will be registered with different applications in our application database. eg: ProjectApplicationId|ProjectName | UserId 1 |ProjectApplication1| user 2 |ProjectApplication2| user b. Execute Application (Start) c. On Security dialog, application automatically get the userid of the user and see all the application it is registered using System.Security.Principal.WindowsIdentity.GetCurrent() eg: Prototype Welcome User! Please Choose Appliations you are registered on below: ProjectApplication1 <--this will be a dropdown ProjectApplication2 Password: [*********************] [Access Application Button] d. User selects the application with its password e. If the password is incorrect (application.exit()) else execute Selected Application eg: ProjectApplication1 is selected then execute ProjectApplication1 --> ProjectApplication1 --> ProjectApplication2 --> Many to come ++ if ProjectApplications has been closed then restart security Application. My questions on this use case: Is my use case possible? Can you give me any recommendations ? Currently we use setup and deployment to create installer in each Windows Forms application.

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  • How do you achieve a numeric versioning scheme with Git?

    - by Erlend
    My organization is considering moving from SVN to Git. One argument against moving is as follows: How do we do versioning? We have an SDK distribution based on the NetBeans Platform. As the svn revisions are simple numbers we can use them to extend the version numbers of our plugins and SDK builds. How do we handle this when we move to Git? Possible solutions: Using the build number from hudson (Problem: you have to check hudson to correlate that to an actual git version) Manually upping the version for nightly and stable (Problem: Learning curve, human error) If someone else has encountered a similar problem and solved it, we'd love to hear how.

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  • How come verification does not include actual testing?

    - by user970696
    Having read a lot about this topic, I still did not get it. Verification should prove that you are building the product right, while validation you build the right product. But only static techniques are mentioned as being verification methods (code reviews, requirements checks...). But how can you say if its implemented correctly if you do not test it? It is said that verification checks e.g. code for its correctnes. Verification - ensure that the product meet specified requirements. Again, if the function is specified to work somehow, only by testing I can say that it does. Could anyone explain this to me please? EDIT: As Wiki says: Verification:Preparing of the test cases (based on the analysis of the requireemnts) Validation: Running of the test cases

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  • Getting out of my head

    - by BenCole
    (I put this on SO, but it got a couple close votes saying it belonged here instead...) I've spent the last year as a single person team developing a rich-client application (35,000+ LoC, for what it's worth). It's currently stable and in production. However, I know that my skills were rusty at the beginning of the project, so without a doubt there are major issues to the code. At this point, most of the issues are in architecture, structure, or interactions - the easy problems, even architecture/design problems, have already been weeded out. Unfortunately, I've spent so much time with this project that I'm having a hard time thinking outside of it - approaching it from a new perspective to see the flaws deeply buried or inherent in the design. How do I step outside my head and outside my code so I can get a fresh look at this code so I can make it better? Is this less of an issue than I think it is, or is this a problem for other people as well?

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  • Is it ok to become junior at 27? [closed]

    - by Dvole
    I'm having a computer unrelated job right now, but I want to become a programmer, I have some objective-c and iOS knowledge, studying hard in my free time, etc. I'm looking into getting a junior iOS developer position. It will probably pay half what I earn in my current job, and I am not sure if I will like that. But I am really tired of my job and want to get experience in this field. Also, working as iOS developer is great position, since they are in great demand. My country is Russia. What do you think? Or Should I just do it in my free time, get some programs out in Appstore and look for better position? What would you do?

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  • Relicense BSD 2/3-clause code to GPL

    - by Brecht Machiels
    Suppose I release some source code under the new BSD license. Is it allowed for someone else to take this code, make modifications to it and distribute it under the terms of the GPL? From Wikipedia: Many of the most common free software licenses, such as the original MIT/X license, BSD licenses (in the current 2-clause form), and the LGPL, are "GPL-compatible". That is, their code can be combined with a program under the GPL without conflict (the new combination would have the GPL applied to the whole). However, some free/open source software licenses are not GPL-compatible. I'm assuming this implies that one can relicense new-BSD licensed code to GPL?

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  • How do you answer "Rate yourself" questions?

    - by Vinoth Kumar
    Hi , I have been frequently asked questions like "Rate yourself in java" It goes like interviewer : Rate yourself in java on the scale of 10 me: 9 interviewer : Rate yourself in J2EE me : 8 .... But really I just come up with arbitrary numbers. Sure I know Java well , but what does it mean to say "9 out of 10" . I think it is a very subjective question, that does not make sense overall. The problem is ,if I say 9 , If I am not able to answer any question , the interviewer might think , "this guy just said 9" . On the other hand If I said 6 , there is a good chance the interviewer might think "He rates himself this low...not good" How do you respond to such questions ?

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  • What is the relationship between the business logic layer and the data access layer?

    - by Matt Fenwick
    I'm working on an MVC-ish app (I'm not very experienced with MVC, hence the "-ish"). My model and data access layer are hard to test because they're very tightly coupled, so I'm trying to uncouple them. What is the nature of the relationship between them? Should just the model know about the DAL? Should just the DAL know about the model? Or should both the model and the DAL be listeners of the other? In my specific case, it's: a web application the model is client-side (javascript) the data is accessed from the back-end using Ajax persistence/back-end is currently PHP/MySQL, but may have to switch to Python/GoogleDataStore on the GAE

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  • What is a good way to share internal helpers?

    - by toplel32
    All my projects share the same base library that I have build up over quite some time. It contains utilities and static helper classes to assist them where .NET doesn't exactly offer what I want. Originally all the helpers were written mainly to serve an internal purpose and it has to stay that way, but sometimes they prove very useful to other assemblies. Now making them public in a reliable way is more complicated than most would think, for example all methods that assume nullable types must now contain argument checking while not charging internal utilities with the price of doing so. The price might be negligible, but it is far from right. While refactoring, I have revised this case multiple times and I've come up with the following solutions so far: Have an internal and public class for each helper The internal class contains the actual code while the public class serves as an access point which does argument checking. Cons: The internal class requires a prefix to avoid ambiguity (the best presentation should be reserved for public types) It isn't possible to discriminate methods that don't need argument checking   Have one class that contains both internal and public members (as conventionally implemented in .NET framework). At first, this might sound like the best possible solution, but it has the same first unpleasant con as solution 1. Cons: Internal methods require a prefix to avoid ambiguity   Have an internal class which is implemented by the public class that overrides any members that require argument checking. Cons: Is non-static, atleast one instantiation is required. This doesn't really fit into the helper class idea, since it generally consists of independent fragments of code, it should not require instantiation. Non-static methods are also slower by a negligible degree, which doesn't really justify this option either. There is one general and unavoidable consequence, alot of maintenance is necessary because every internal member will require a public counterpart. A note on solution 1: The first consequence can be avoided by putting both classes in different namespaces, for example you can have the real helper in the root namespace and the public helper in a namespace called "Helpers".

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  • Preparing for interview questions involving scale

    - by Chaitanya
    I have over 6 years of software development experience. I have worked on multiple platforms, including mobile. However, I have not had a chance of working on scale-related issues. As a consequence, whenever someone asks a question involving a million inputs in an interview, I find myself out of depth. How do I prepare for such questions? Any books/resources to refer to? There are books for Java and Data Structures and Concurrency, but I don't know about any definitive ones to learn about scaling.

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  • What is a better language to use when building a database: Visual C# or Visual Basic (VB.net)? [on hold]

    - by user3413537
    I'm building a GUI and a database which is using SQL as a server (internal database not a web application). Which language is more of a "right tool" when it comes to building a not very structurally complicated database? What are the advantages and disadvantages of Visual C# / VB.net? I've been reading a lot of stuff online and they said that VB.net is not as capable and it doesn't have as much support as Visual C#, and it seems that VB.net is on a decline in terms of popularity.

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  • WCF Keep Alive: Whether to disable keepAliveEnabled

    - by Lijo
    I have a WCF web service hosted in a load balanced environment. I do not need any WCF session related functionality in the service. QUESTION What are the scenarios in which performances will be best if keepAliveEnabled = false keepAliveEnabled = true Reference From Load Balancing By default, the BasicHttpBinding sends a connection HTTP header in messages with a Keep-Alive value, which enables clients to establish persistent connections to the services that support them. This configuration offers enhanced throughput because previously established connections can be reused to send subsequent messages to the same server. However, connection reuse may cause clients to become strongly associated to a specific server within the load-balanced farm, which reduces the effectiveness of round-robin load balancing. If this behavior is undesirable, HTTP Keep-Alive can be disabled on the server using the KeepAliveEnabled property with a CustomBinding or user-defined Binding.

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  • Established coding standards for pl/pgsql code

    - by jb01
    I need to standardize coding practises for project that compromises, among others has pl/pgsql database, that has some amount of nontrivial code. I look for: Code formatting guidelines, especially inside procedures. Guidelines on what constructs are consigered unsafe (if any) Naming coventions. Code documentation conventions (if this is pracicised) Any hints to documets that define good practises in pl/pgsql code? If not i'm looking for hints to practices that you consider good. There is related question regarding TSQL: Can anyone recommend coding standards for TSQL?, which is relevant to psql as well, but I need more information on stored procedures. Other related questions: http://stackoverflow.com/questions/1070275/what-indenting-style-do-you-use-in-sql-server-stored-procedures

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  • Cloudera Hadoop Certification Value in IT Industry for freshers

    - by Saumitra
    I am a software developer with 8 months of experience in IT industry working on development of tools for BIG DATA analytics. I have learned Hadoop basics on my own and I am pretty comfortable with writing MapReduce Jobs, PIG, HIVE, Flume and other related projects. I am thinking of appearing for Cloudera Hadoop Certification. My question is whether it will benefit me in any way, considering that I am a fresher with not even 1 year of experience. Most of the jobs posting which I have seen related to Hadoop requires at least 3 years of experience. I currently work in India but I can relocate. Please help me in deciding whether I should invest my time in perfecting my Hadoop skills for certification?

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  • What are some good resources for learning about file systems? [closed]

    - by Daniel
    I'd like to learn about file system design at a very detailed level. I'm currently in a graduate level operating systems course, and we're currently going over file systems. We mostly discuss papers and such, but our semester long project is to implement a log-structured file system using fuse and a virtual disk. Are there any good books that focus heavily on file system design and implementation? I have some conceptual clouding on things that seem very basic such as "when we say that an inode has pointers to blocks, do we mean anything besides the inode keeping track of block numbers? Is there any other format for 'disk pointers'?" I'm actually looking at file system design to start my career, so I'm probably going to try to implement a more traditional file system with fuse and our virtual disk format after this course is over.

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  • AGPL License - does it apply in this scanerio?

    - by user1645310
    There is an AGPLv3 based software (Client) that makes web service calls (using SOAP) to another software (Server - commercial, cloud based). There is no common code or any connection whatsoever between these two except for the web service calls being made. My questions - Does the Server need to be AGPL too? I guess not - but would like to confirm. Let us say the end point URL for the Server can be configured on the Client side (by editing an XML file) to connect it to different Servers (again, there is no connection other than the webservice calls being made) does it require any of these Servers being AGPL? Are there any issues in running the Client as a DLL that is loaded by other commercial applications on users' desktops? Does it require these other applications also to be AGPL? Appreciate your quick response. Pluto!

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