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  • Customer Experience and BPM – From Efficiency to Engagement

    - by Ajay Khanna
    Over the last few years, focus of BPM has been mainly to improve the businesses efficiency. To create more efficient processes, to remove bottlenecks, to automate processes. That still holds true and why not? Isn’t BPM all about continuous improvement? BPM facilitates and requires business and IT collaboration. But business also requires working with customer. Do we not want to get close to and collaborate with our customers? This is where Social BPM takes BPM a step further. It not only allows people within an organization to collaborate to design exceptional processes, not only lets them collaborate on resolving a case but also let them engage with the customers. Engaging with customer means, first of all, connecting with them on their terms and turf. Take a new account opening process. Can a customer call you and initiate the process? Can a customer email you, or go to the website and initiate the process? Can they tweet you and initiate the process? Can they check the status of process via any channel they like? Can they take a picture of damaged package delivery and kick-off a returns process from their mobile device, with GIS data? Yes, these are various aspects to consider during process design if the goal is better customer experience and engagement. Of course, we want to be efficient and agile, but the focus here needs to be the customer. Now when the customer is tweeting about your products, posting on Facebook and Yelp about their experience with your company (and your process), you need to seek out that information. You need to gather and analyze the customer’s feedback on the social media and use that information to improve the processes and products. This is an excellent source of product and process ideation. So BPM is no longer only about improving back-office process efficiency, it is moving into a new and exciting phase of improving frontline customer facing processes, customer experience and engagement. Let me know how you think BPM can enhance customer experience.

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  • Efficiently Reuse Gaps in an Identity Column

    This article will demonstrate an efficient way to reuse gaps in an identity column. Please note that this is something you normally shouldn't be bothered about in a well-designed database or application. However, there are circumstances where you are forced to do this.

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  • Function Folding in #PowerQuery

    - by Darren Gosbell
    Originally posted on: http://geekswithblogs.net/darrengosbell/archive/2014/05/16/function-folding-in-powerquery.aspxLooking at a typical Power Query query you will noticed that it's made up of a number of small steps. As an example take a look at the query I did in my previous post about joining a fact table to a slowly changing dimension. It was roughly built up of the following steps: Get all records from the fact table Get all records from the dimension table do an outer join between these two tables on the business key (resulting in an increase in the row count as there are multiple records in the dimension table for each business key) Filter out the excess rows introduced in step 3 remove extra columns that are not required in the final result set. If Power Query was to execute a query like this literally, following the same steps in the same order it would not be overly efficient. Particularly if your two source tables were quite large. However Power Query has a feature called function folding where it can take a number of these small steps and push them down to the data source. The degree of function folding that can be performed depends on the data source, As you might expect, relational data sources like SQL Server, Oracle and Teradata support folding, but so do some of the other sources like OData, Exchange and Active Directory. To explore how this works I took the data from my previous post and loaded it into a SQL database. Then I converted my Power Query expression to source it's data from that database. Below is the resulting Power Query which I edited by hand so that the whole thing can be shown in a single expression: let     SqlSource = Sql.Database("localhost", "PowerQueryTest"),     BU = SqlSource{[Schema="dbo",Item="BU"]}[Data],     Fact = SqlSource{[Schema="dbo",Item="fact"]}[Data],     Source = Table.NestedJoin(Fact,{"BU_Code"},BU,{"BU_Code"},"NewColumn"),     LeftJoin = Table.ExpandTableColumn(Source, "NewColumn"                                   , {"BU_Key", "StartDate", "EndDate"}                                   , {"BU_Key", "StartDate", "EndDate"}),     BetweenFilter = Table.SelectRows(LeftJoin, each (([Date] >= [StartDate]) and ([Date] <= [EndDate])) ),     RemovedColumns = Table.RemoveColumns(BetweenFilter,{"StartDate", "EndDate"}) in     RemovedColumns If the above query was run step by step in a literal fashion you would expect it to run two queries against the SQL database doing "SELECT * …" from both tables. However a profiler trace shows just the following single SQL query: select [_].[BU_Code],     [_].[Date],     [_].[Amount],     [_].[BU_Key] from (     select [$Outer].[BU_Code],         [$Outer].[Date],         [$Outer].[Amount],         [$Inner].[BU_Key],         [$Inner].[StartDate],         [$Inner].[EndDate]     from [dbo].[fact] as [$Outer]     left outer join     (         select [_].[BU_Key] as [BU_Key],             [_].[BU_Code] as [BU_Code2],             [_].[BU_Name] as [BU_Name],             [_].[StartDate] as [StartDate],             [_].[EndDate] as [EndDate]         from [dbo].[BU] as [_]     ) as [$Inner] on ([$Outer].[BU_Code] = [$Inner].[BU_Code2] or [$Outer].[BU_Code] is null and [$Inner].[BU_Code2] is null) ) as [_] where [_].[Date] >= [_].[StartDate] and [_].[Date] <= [_].[EndDate] The resulting query is a little strange, you can probably tell that it was generated programmatically. But if you look closely you'll notice that every single part of the Power Query formula has been pushed down to SQL Server. Power Query itself ends up just constructing the query and passing the results back to Excel, it does not do any of the data transformation steps itself. So now you can feel a bit more comfortable showing Power Query to your less technical Colleagues knowing that the tool will do it's best fold all the  small steps in Power Query down the most efficient query that it can against the source systems.

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  • NEW: Oracle Certification Exam Preparation Seminars

    - by Harold Green
    Hi Everyone, I am really excited about a new offering that we are announcing this week - Oracle Certification Exam Preparation Seminars. These are something that will make a big difference for many of you in your efforts to become certified and move your career forward. They are also something that have previously only been available (but very popular) to the limited number of customers who have attended our annual conferences in San Francisco (Oracle OpenWorld and JavaOne). These are the first in a series of offerings that we are releasing over the next few months. So for those of you either preparing or considering Oracle certification - keep watching here on the blog, Facebook, Twitter and the Oracle Certification website for additional announcements related to our most popular certification areas. Details of the new Exam Preparation Seminars are found below: NEW: ORACLE CERTIFICATION EXAM PREPARATION SEMINARS Becoming Oracle certified is a great way to build your career, gain additional credibility and improve your earning power. We know that the decision to become certified is not trivial. Our surveys indicate that people consider their time investment a critical factor in their decision to become certified. Your time is important. In order to help candidates maximize the efficiency of their study time we are releasing a new series of video-based seminars called Exam Preparation Seminars. These seminars are patterned after the extremely popular Exam Cram sessions that until now have only been available at our annual customer conferences (Oracle Open World and JavaOne). Beginning today they are now available to anyone, anywhere as a part of this Exam Prep Seminar series. Features: Fast-paced objective by objective review of the exam topics - led by top Oracle University instructors 24/7 access through Oracle University's training on demand platform. Ability to re-watch all or part of the the seminar. All the conveniences of video-based training: start, stop, fast-forward, skip, rewind, review. Tips that will help you better understand what you need to know to pass the exam. The Exam Preparation Seminars are meant to help anyone with a working knowledge of the technology get that extra boost to help them finalize their preparation, and will help anyone who wants a better understanding of the the depth and breadth of the exam topics and objectives. Benefits: Save time by understanding what you should study. Makes you efficient because you will understand the breadth and depth of each of the exam topics. Helps you create a better, more efficient study plan. Improves your confidence in your skills and ability to pass the certification exam. Exam Preparation Seminars are available individually, or in convenient Value Packages (which include the Exam Preparation Seminar, and an exam voucher which includes one free-retake if you need it). Currently we are releasing two seminars - one for DBA SQL and one for DBA Administration I. Additional offerings are in process. Find out more: General WEB: Oracle Certification Exam Preparation Seminars VIDEO: Exam Preparation Seminars Promo (1:27) Oracle Database Administration I (11g, 10g) VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16) Oracle Database SQL VIDEO: Instructor Introduction (1:08) VIDEO: Sample Video (2:16)

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  • Web Design Services Firm in India

    There are lots of firms in India that provide efficient web design services to companies across the world and ensure that their websites constantly and consistently do well over the web. These firms ... [Author: John Anthony - Web Design and Development - May 18, 2010]

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  • Blogging locally and globally–my experience

    - by DigiMortal
    In Baltic MVP Summit 2011 there was discussion about having two blogs - one for local and another for global audience – and how to publish once written information in these blogs. There are many ways how to optimize your blogging activities if you have more than one audience and here you can find my experiences, best practices and advices about this topic. My two blogs I have to working blogs: this one here technology and programming blog for local market My local blog is almost five years old and it makes it one of the oldest company blogs in Estonia. It is still active and I write there as much as I have time for it. This blog here is active since September 2007, so it is about 3.5 years old right now. Both of these blogs are  my major hits in my MVP carrier and they have very good web statistics too. My local blog My local blog is about programming, web and technology. It has way wider target audience then this blog here has. By example, in my local blog I blog also about local events, cool new concept phones, different webs providing some interesting services etc. But local guys can find there also my postings about how to solve one or another programming problem and postings about Microsoft technologies I am playing with. This far my local blog has a lot of readers for such a small country that Estonia is. This blog has made me a lot of cool contacts and I have had there a lot of interesting discussions about different technical topics. Why I started this blog? Living in small country is different than living in big country. In small country you have less people and therefore smaller audience so you have to target more than one technical topic to find enough readers. In a same time you are still interested in your main topics and you want to reach to more people who are sharing same interests with you. Practically one day y will grow out from local market and you go global. This is how this blog was born. Was it worth to create, promote and mess with it? Every second I have put on my time to this blog has been worth of it. Thanks to this blog I have found new good friends and without them I think it is more boring to work on different problems and solutions. Defining target audiences One thing you should always do when having more than one blog is defining target audiences. If you are just technomaniac interested in sharing your stuff and make some new friends and have something to write to your MVP nomination form then you don’t have to go through complex targeting process. You can do it simple way and same effectively. Here is how I defined target audiences to my blogs: local blog – reader of my local blog is IT professional, software developer, technology innovator or just some guy who is interested in technology,   this blog – reader of this blog is experienced professional software developer who works on Microsoft technologies or software developer who is open minded and open to new technologies and interesting solutions to development problems. You can see how local blog – due to small market with less people – has wider definition for audience while this blog is heavily targeted to Microsoft technologies and specially to software development. On practical side these decisions are also made well I think because it is very hard to build up popular common IT blog. On global level it is better to target some specific niche and find readers who are professionals on your favorite topics. Thanks to this blog I have found new friends who are professional developers and I am very happy about all the discussions I have had with them. Publishing content to different blogs My local blog and this blog have some overlapping topics like .NET, databases and SEO. Due to this overlapping there is question: when I write posting to my local blog then should I have to publish same thing in my global blog? And if I write something to my global blog then should I publish same thing also in my local blog? Well, it really depends on the definition of your target audiences. If they match then of course it is good idea to translate you post and publish it also to another blog. But if you have different audiences then you may need to modify your posting before publishing it. The questions you have to answer are: is target audience interested in this topic? is target audience expecting more specific and deeper handling of this topic or are they expecting more general handling of topic? is the problem you are discussing actual for target audience or not? You have to answer these questions and after that make your decision. If you need to modify your original posting then take some time and do it. Provide quality to all your readers because they will respect you if you respect them. Cross-posting and referencing It is tempting to save time that preparing some blog post takes and if you have are done with posting in one blog it may seem like good idea to make short posting to another blog and add reference to first one where topic is discussed longer. Well, don’t do it – all your readers expect good quality content from you and jumping from one blog post to another is disturbing for them. Of course, there is problem with differences between target audiences. You may have wider target audience and some people may be interested in more specific handling of topic. In this case feel free to refer your blog you are writing in english. This is not working very well in opposite direction because almost all my global blog readers understand english but not estonian. By example, estonian language is complex one and online translating tools make very poor translations from estonian language. This is why I don’t even plan to publish postings here that refer to my local blog for more information. I am keeping these two blogs as two different worlds and if there is posting that fits well to both blogs I will write my posting to one blog and then answer previous three questions before posting same thing to another blog. Conclusion Growing out of your local market is not anything mysterious if you are living in small country. As it is harder to find people there who are interested in same topics with you then sooner or later you will start finding these new contacts from global audience. Global audience is bigger and to be visible there you must provide high quality content to your audience. It is something you will learn over time and you will learn every day something new when you are posting to your global blog. You may ask: if global blog is much more complex thing to do then is it worth to do at all? My answer is: yes, do it for sure. It is not easy thing to do when you start but if you work on your global blog and improve it over time you will get over all obstacles pretty soon. Just don’t forget one thing – content is king and your readers expect high quality from you.

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  • Which language is best for OpenGL?

    - by Neurofluxation
    Well, this is silly - I've had to post a question about programming on a site other than stackoverflow... Worst thing they have ever done.. I have the following list of languages: C++ C# VB.Net D Delphi Euphoria GLUT Java Power Basic Python REALbasic Visual Basic I would like to know what people think is the: *a) Best (most efficient) language to work with OpenGL* and b) What is the easiest language to work with OpenGL Thanks in advance guys n gals!

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  • Aggregating customer service emails from multiple ecommerce sites for easy handling

    - by nitbuntu
    For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service handling gets more tricky. Is there any simple and efficient way of handling emails from the different sites? Perhaps what I'm looking for is a way of aggregating customer service emails from different sites, into one place? Perhaps there's a way of already doing this within Thunderbird or Gmail?

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  • Blending transition in cocos2d

    - by fiddler
    In my cocos2d-iphone game, I have 2 backgrounds (CCnodes), each containing a quite complex hierarchy of sprites. I would like to make a smooth transition between them: initially, only the first background is visible at the end, only the second one is visible Is there a good way to set the opacity of a full hierarchy of sprites ? I tried to recursively set the opacity of all the contained sprites. It kinda works except that: i guess it's not very efficient i would like the opacity of overlapping sprites to be 'merged' (as if the background was one single big sprite)

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  • What are known approaches to graphing algebraic expressions?

    - by jeremynealbrown
    I am planning to build an expression parser that will be used to graph algebraic functions ( think TI-83 ) with JavaScript. Functions will take the form of f(x)= Aside from typical operators such as: + - * / ^ I'd also like to add support for inline functions such as: sin(), cos(), log() and random(). I have looked at implementing the Shunting Yard algorithm for parsing expressions, but it does not look like an efficient approach to evaluating a function with a hundreds or thousands of inputs. What other known algorithms exist for this task?

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  • How to make sure you see the truth with Management Studio

    - by fatherjack
    LiveJournal Tags: TSQL,How To,SSMS,Tips and Tricks Did you know that SQL Server Management Studio can mislead you with how your code is performing? I found a query that was using a scalar function to return a date and wanted to take the opportunity to remove it in favour of a table valued function that would be more efficient. The original function was simply returning the start date of the current financial year. The code we were using was: ALTER  FUNCTION...(read more)

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  • Physics Loop in a NodeJS/Socket.IO Environment

    - by Thomas Mosey
    I'm developing a 2D HTML5 Canvas Game, and I am trying to think of the most efficient way to implement a Physics Loop on the server-end of things, running NodeJS and Socket.IO. The only method I've thought of is using setTimeout/Interval, is there any better way? Any examples would be appreciated. EDIT: The Game is a top-down Game, like Zelda and older Pokemon Games. Most of the physics done in the loop will be simple intersects.

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  • Analysing Indexes - count *

    - by GrumpyOldDBA
    In my presentations on indexing I have always said that you should explore the advantages of covering your clustered index with a secondary index. In circumstances where you might want to just return values form the PK ( assuming it's your clustered index ) a secondary index will be more efficient especially when the row size is wide. Any operation on a clustered index will always return the entire row, so select ID from dbo.mytable where ID is the clustered PK integer will return not just the...(read more)

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  • How does Python compile some its code in C?

    - by Howcan
    I read that some constructs of Python are more efficient because they are compiled in C. https://wiki.python.org/moin/PythonSpeed/PerformanceTips Some of the examples used were map() and filter(). I was wondering how Python is able to do this? It's generally interpreted, so how does some of the code get compiled while another is interpreted - and in a different language? Why not just compile the whole thing?

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  • Aggregating customer service emails from multiple ecommerce sites for easy handling

    - by nitbuntu
    For one of my main customer help email addresses I use Mozilla Thunderbird with a combination of tags and saved searches. As the number of my e-commerce sites grows from 1 to more, customer service handling gets more tricky. Is there any simple and efficient way of handling emails from the different sites? Perhaps what I'm looking for is a way of aggregating customer service emails from different sites, into one place? Perhaps there's a way of already doing this within Thunderbird or Gmail?

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  • DeveelDB

    - by csharp-source.net
    DeveelDB is a full embeddedable SQL database management system for .NET and Mono frameworks, managing small to large amount of data with a wide support for complex types. Some of the key features of this project are: - the strong transactional system for isolated operations an efficient memory management to reduce the impact on the runtime - its open architecture, to permit development of modules and features - a small footprint: the core library is ~1Mb

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  • Tournament bracket method to put distance between teammates

    - by Fred Thomsen
    I am using a proper binary tree to simulate a tournament bracket. It's preferred any competitors in the bracket that are teammates don't meet each other until the later rounds. What is an efficient method in which I can ensure that teammates in the bracket have as much distance as possible from each other? Are there any other data structures besides a tree that would be better for this purpose? EDIT: There can be more than 2 teams represented in a bracket.

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  • Kickoff and Krunner to search with less than 3 chars in search field?

    - by Benjamin
    Both Krunner and Kickoff in Kubuntu return a list of found items after the user has entered at least three characters in the search field. Usage on Synapse shows that returning a list after one character onwards is faster and efficient. I would like Kickoff and Krunner to behave similarly, by making the return a list of items after entering the first character in their search field. How can I achieve that?

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  • Awesome SEO Tips

    To survive in the competitive e-marketing world almost every small e-commerce business is implementing Search Engine Optimization technique. From the pile of SEO tips as well as strategies selecting the best strategy is pretty tough. You must have basic knowledge of SEO and what is the latest update on this field. Here are some of the most praiseworthy and efficient SEO tips framed for you.

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  • How a Portal Factory Simplifies Development

    Does your organization have a variety of ways to develop and maintain customer, partner, and employee websites? Perhaps you should consider how a portal development factory can simplify development through an efficient and consistent set of people, processes, and platforms.

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  • How a Portal Factory Simplifies Development

    Does your organization have a variety of ways to develop and maintain customer, partner, and employee websites? Perhaps you should consider how a portal development factory can simplify development through an efficient and consistent set of people, processes, and platforms.

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  • Synchronizing audio with scrolling text

    - by mr yoshida
    I am trying to have a website that vertically scrolls about 5 paragraphs of text with a matching audio file that reads along with it. It doesn't need to be synchronized word for word such as highlighting each spoken word but an accurate start and stop time. I've searched for quite a bit on the most efficient way of doing this but can't seem to find any answers. I tried Flash but really don't want to use it. Thanks in advance.

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