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• Webcast Q&A: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter

  - by kellsey.ruppel

  Last Thursday we had the second webcast in our WebCenter in Action webcast series, "Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter, where customer Michael Chander from Qualcomm and Vince Casarez & Gourav Goyal from Oracle Partner Keste shared how Oracle WebCenter is powering Qualcomm’s externally facing website and providing a seamless experience for their customers. In case you missed it, here's a recap of the Q&A.   Mike Chandler, Qualcomm Q: Did you run into any issues when integrating all of the different applications together?A: Definitely, our main challenges were in the area of user provisioning and security propagation, all the standard stuff you might expect when hooking up SSO for authentication and authorization. In addition, we spent several iterations getting the UI’s in sync. While everyone was given the same digital material to build too, each team interpreted and implemented it their own way. Initially as a user navigated, if you were looking for it, you could slight variations in color or font or width , stuff like that. So we had to pull all the developers responsible for the UI together and get pixel level agreement on a lot of things so we could ensure seamless transitions across applications. Q: What has been the biggest benefit your end users have seen?A: Wow, there have been several. An SSO enabled environment was huge a win for our users. The portal application that this replaced had not really been invested in by the business. With this project, we had full business participation and backing, and it really showed in some key areas like the shopping experience. For example, while ordering in the previous site, the items did not have any pictures or really usable descriptions. A tremendous amount of work was done to try and make the site more intuitive and user friendly. Site performance has also drastically improved thanks to new hardware, improved database design, and of course the fact that ADF has made great strides in runtime performance. Q: Was there any resistance internally when implementing the solution? If so, how did you overcome that?A: Within a large company, I’m sure there is always going to be competition for large projects, as there was here. Once we got through the technical analysis and settled on the technology choices, it was actually no resistance to implementing the solution. This project was fully driven by the business with the aim of long term growth. I can confidently say that the fact that this project was given the utmost importance by both the business and IT really help put down any resistance that you would typically see while implementing a new solution. Q: Given the performance, what do you estimate to be the top end capacity of the system? A:I think our top end capacity is really only limited by our hardware. I’m comfortable saying we could grow 10x on our current hardware, both in terms of transactions and users. We can easily spin up new JVM instances if needed. We already use less JVM’s than we had planned. In addition, ADF is doing a very good job with his connection pooling and application module pooling, so we see a very good ratio of users connected to the systems vs db connections, without impacting performace. Q: What's the overview or summary of feedback from the users interacting with the site?A: Feedback has been overwhelmingly positive from both the business and our customers. They’re very happy with the new SSO environment , the new LAF, and the performance of the site. Of course, it’s not all roses. No matter what, there are always going to be people that don’t like the layout or the color scheme, etc. By and large though, customers are happy and the business is happy. Q: Can you describe the impressions about the site before and after the project within Qualcomm?A: Before the project, the site worked and people were using it, but most people were not happy with it. It was slow and tended to be a bit tempermental, for example a user would perform a transaction and the system would throw and unexpected error. The user could back up and retry the steps and things would work fine, so why didn’t work the first time?. From a UI perspective, we’d hear comments like it looked like it was built by a high school student.  Vince Casarez & Gourav Goyal, Keste Q: Did you run into any obstacles when implementing the solution?A: It's interesting some people call them "obstacles" on this project we just called them "dependencies".  There were both technical and business related dependencies that we had to work out. Mike points out the SSO dependencies and the coordination and synchronization between the teams to have a seamless login experience and a seamless end user experience.  There was also a set of dependencies on the User Acceptance testing to make sure that everyone understood the use cases for how the system would be used.  With a branching into a new market and trying to match a simple user experience as many consumer sites have today, there was always a tendency for the team members to provide their suggestions on how things could be simpler.  But with all the work up front on the user design and getting the business driving this set of experiences, this minimized the downstream suggestions that tend to distract a team.  In this case, all the work up front allowed us to enumerate the "dependencies" and keep the distractions to a minimum. Q: Was there a lot of custom work that needed to be done for this particular solution?A: The focus for this particular solution was really on the custom processes. The interesting thing is that with the data flows and the integration with applications, there are some pre-built integrations, but realistically for the process flow, we had to build those. The framework and tooling we used made things easier so we didn’t have to implement core functionality, like transitioning from screen to screen or from flow to flow. The design feature of Task Flows really helped speed the development and keep the component infrastructure in line with the dynamic processes.  Task flows and other elements like Skins are core to the infrastructure or technology stack of Oracle. This then allowed the team to center the project focus around the business flows and use cases to meet the core requirements and keep the project on time. Q: What do you think were the keys to success for rolling out WebCenter?A:  The 5 main keys to success were: 1) Sponsorship from the whole organization around this project from senior executive agreement, business owners driving functionality, and IT development alignment; 2) Upfront design planning and use case definition to clearly define the project scope and requirements; 3) Focussed development and project management aligned with the top level goals and drivers; 4) User acceptance and usability testing along the way to identify potential issues and direct resolution of the issues;  and 5) Constant prioritization of the issues for development to fix by the business.  It also helps to have great team chemistry and really smart people working on the project. If you missed the webcast, be sure to catch the replay to see a live demonstration of WebCenter in action!  Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter from Oracle WebCenter

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• Null Values And The T-SQL IN Operator

  - by Jesse

  I came across some unexpected behavior while troubleshooting a failing test the other day that took me long enough to figure out that I thought it was worth sharing here. I finally traced the failing test back to a SELECT statement in a stored procedure that was using the IN t-sql operator to exclude a certain set of values. Here’s a very simple example table to illustrate the issue: Customers CustomerId INT, NOT NULL, Primary Key CustomerName nvarchar(100) NOT NULL SalesRegionId INT NULL   The ‘SalesRegionId’ column contains a number representing the sales region that the customer belongs to. This column is nullable because new customers get created all the time but assigning them to sales regions is a process that is handled by a regional manager on a periodic basis. For the purposes of this example, the Customers table currently has the following rows: CustomerId CustomerName SalesRegionId 1 Customer A 1 2 Customer B NULL 3 Customer C 4 4 Customer D 2 5 Customer E 3   How could we write a query against this table for all customers that are NOT in sales regions 2 or 4? You might try something like this: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE SalesRegionId NOT IN (2,4)   Will this work? In short, no; at least not in the way that you might expect. Here’s what this query will return given the example data we’re working with: CustomerId CustomerName SalesRegionId 1 Customer A 1 5 Customer E 5   I was expecting that this query would also return ‘Customer B’, since that customer has a NULL SalesRegionId. In my mind, having a customer with no sales region should be included in a set of customers that are not in sales regions 2 or 4.When I first started troubleshooting my issue I made note of the fact that this query should probably be re-written without the NOT IN clause, but I didn’t suspect that the NOT IN clause was actually the source of the issue. This particular query was only one minor piece in a much larger process that was being exercised via an automated integration test and I simply made a poor assumption that the NOT IN would work the way that I thought it should. So why doesn’t this work the way that I thought it should? From the MSDN documentation on the t-sql IN operator: If the value of test_expression is equal to any value returned by subquery or is equal to any expression from the comma-separated list, the result value is TRUE; otherwise, the result value is FALSE. Using NOT IN negates the subquery value or expression. The key phrase out of that quote is, “… is equal to any expression from the comma-separated list…”. The NULL SalesRegionId isn’t included in the NOT IN because of how NULL values are handled in equality comparisons. From the MSDN documentation on ANSI_NULLS: The SQL-92 standard requires that an equals (=) or not equal to (<>) comparison against a null value evaluates to FALSE. When SET ANSI_NULLS is ON, a SELECT statement using WHERE column_name = NULL returns zero rows even if there are null values in column_name. A SELECT statement using WHERE column_name <> NULL returns zero rows even if there are nonnull values in column_name. In fact, the MSDN documentation on the IN operator includes the following blurb about using NULL values in IN sub-queries or expressions that are used with the IN operator: Any null values returned by subquery or expression that are compared to test_expression using IN or NOT IN return UNKNOWN. Using null values in together with IN or NOT IN can produce unexpected results. If I were to include a ‘SET ANSI_NULLS OFF’ command right above my SELECT statement I would get ‘Customer B’ returned in the results, but that’s definitely not the right way to deal with this. We could re-write the query to explicitly include the NULL value in the WHERE clause: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE (SalesRegionId NOT IN (2,4) OR SalesRegionId IS NULL)   This query works and properly includes ‘Customer B’ in the results, but I ultimately opted to re-write the query using a LEFT OUTER JOIN against a table variable containing all of the values that I wanted to exclude because, in my case, there could potentially be several hundred values to be excluded. If we were to apply the same refactoring to our simple sales region example we’d end up with: 1: DECLARE @regionsToIgnore TABLE (IgnoredRegionId INT) 2: INSERT @regionsToIgnore values (2),(4) 3:  4: SELECT 5: c.CustomerId, 6: c.CustomerName, 7: c.SalesRegionId 8: FROM Customers c 9: LEFT OUTER JOIN @regionsToIgnore r ON r.IgnoredRegionId = c.SalesRegionId 10: WHERE r.IgnoredRegionId IS NULL By performing a LEFT OUTER JOIN from Customers to the @regionsToIgnore table variable we can simply exclude any rows where the IgnoredRegionId is null, as those represent customers that DO NOT appear in the ignored regions list. This approach will likely perform better if the number of sales regions to ignore gets very large and it also will correctly include any customers that do not yet have a sales region.

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• Inside BackgroundWorker

  - by João Angelo

  The BackgroundWorker is a reusable component that can be used in different contexts, but sometimes with unexpected results. If you are like me, you have mostly used background workers while doing Windows Forms development due to the flexibility they offer for running a background task. They support cancellation and give events that signal progress updates and task completion. When used in Windows Forms, these events (ProgressChanged and RunWorkerCompleted) get executed back on the UI thread where you can freely access your form controls. However, the logic of the progress changed and worker completed events being invoked in the thread that started the background worker is not something you get directly from the BackgroundWorker, but instead from the fact that you are running in the context of Windows Forms. Take the following example that illustrates the use of a worker in three different scenarios: – Console Application or Windows Service; – Windows Forms; – WPF. using System; using System.ComponentModel; using System.Threading; using System.Windows.Forms; using System.Windows.Threading; class Program { static AutoResetEvent Synch = new AutoResetEvent(false); static void Main() { var bw1 = new BackgroundWorker(); var bw2 = new BackgroundWorker(); var bw3 = new BackgroundWorker(); Console.WriteLine("DEFAULT"); var unspecializedThread = new Thread(() => { OutputCaller(1); SynchronizationContext.SetSynchronizationContext( new SynchronizationContext()); bw1.DoWork += (sender, e) => OutputWork(1); bw1.RunWorkerCompleted += (sender, e) => OutputCompleted(1); // Uses default SynchronizationContext bw1.RunWorkerAsync(); }); unspecializedThread.IsBackground = true; unspecializedThread.Start(); Synch.WaitOne(); Console.WriteLine(); Console.WriteLine("WINDOWS FORMS"); var windowsFormsThread = new Thread(() => { OutputCaller(2); SynchronizationContext.SetSynchronizationContext( new WindowsFormsSynchronizationContext()); bw2.DoWork += (sender, e) => OutputWork(2); bw2.RunWorkerCompleted += (sender, e) => OutputCompleted(2); // Uses WindowsFormsSynchronizationContext bw2.RunWorkerAsync(); Application.Run(); }); windowsFormsThread.IsBackground = true; windowsFormsThread.SetApartmentState(ApartmentState.STA); windowsFormsThread.Start(); Synch.WaitOne(); Console.WriteLine(); Console.WriteLine("WPF"); var wpfThread = new Thread(() => { OutputCaller(3); SynchronizationContext.SetSynchronizationContext( new DispatcherSynchronizationContext()); bw3.DoWork += (sender, e) => OutputWork(3); bw3.RunWorkerCompleted += (sender, e) => OutputCompleted(3); // Uses DispatcherSynchronizationContext bw3.RunWorkerAsync(); Dispatcher.Run(); }); wpfThread.IsBackground = true; wpfThread.SetApartmentState(ApartmentState.STA); wpfThread.Start(); Synch.WaitOne(); } static void OutputCaller(int workerId) { Console.WriteLine( "bw{0}.{1} | Thread: {2} | IsThreadPool: {3}", workerId, "RunWorkerAsync".PadRight(18), Thread.CurrentThread.ManagedThreadId, Thread.CurrentThread.IsThreadPoolThread); } static void OutputWork(int workerId) { Console.WriteLine( "bw{0}.{1} | Thread: {2} | IsThreadPool: {3}", workerId, "DoWork".PadRight(18), Thread.CurrentThread.ManagedThreadId, Thread.CurrentThread.IsThreadPoolThread); } static void OutputCompleted(int workerId) { Console.WriteLine( "bw{0}.{1} | Thread: {2} | IsThreadPool: {3}", workerId, "RunWorkerCompleted".PadRight(18), Thread.CurrentThread.ManagedThreadId, Thread.CurrentThread.IsThreadPoolThread); Synch.Set(); } } Output: //DEFAULT //bw1.RunWorkerAsync | Thread: 3 | IsThreadPool: False //bw1.DoWork | Thread: 4 | IsThreadPool: True //bw1.RunWorkerCompleted | Thread: 5 | IsThreadPool: True //WINDOWS FORMS //bw2.RunWorkerAsync | Thread: 6 | IsThreadPool: False //bw2.DoWork | Thread: 5 | IsThreadPool: True //bw2.RunWorkerCompleted | Thread: 6 | IsThreadPool: False //WPF //bw3.RunWorkerAsync | Thread: 7 | IsThreadPool: False //bw3.DoWork | Thread: 5 | IsThreadPool: True //bw3.RunWorkerCompleted | Thread: 7 | IsThreadPool: False As you can see the output between the first and remaining scenarios is somewhat different. While in Windows Forms and WPF the worker completed event runs on the thread that called RunWorkerAsync, in the first scenario the same event runs on any thread available in the thread pool. Another scenario where you can get the first behavior, even when on Windows Forms or WPF, is if you chain the creation of background workers, that is, you create a second worker in the DoWork event handler of an already running worker. Since the DoWork executes in a thread from the pool the second worker will use the default synchronization context and the completed event will not run in the UI thread.

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• Simplifying Human Capital Management with Mobile Applications

  - by HCM-Oracle

  By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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• A Patent for Workload Management Based on Service Level Objectives

  - by jsavit

  I'm very pleased to announce that after a tiny :-) wait of about 5 years, my patent application for a workload manager was finally approved. Background Many operating systems have a resource manager which lets you control machine resources. For example, Solaris provides controls for CPU with several options: shares for proportional CPU allocation. If you have twice as many shares as me, and we are competing for CPU, you'll get about twice as many CPU cycles), dedicated CPU allocation in which a number of CPUs are exclusively dedicated to an application's use. You can say that a zone or project "owns" 8 CPUs on a 32 CPU machine, for example. And, capped CPU in which you specify the upper bound, or cap, of how much CPU an application gets. For example, you can throttle an application to 0.125 of a CPU. (This isn't meant to be an exhaustive list of Solaris RM controls.) Workload management Useful as that is (and tragic that some other operating systems have little resource management and isolation, and frighten people into running only 1 app per OS instance - and wastefully size every server for the peak workload it might experience) that's not really workload management. With resource management one controls the resources, and hope that's enough to meet application service objectives. In fact, we hold resource distribution constant, see if that was good enough, and adjust resource distribution if that didn't meet service level objectives. Here's an example of what happens today: Let's try 30% dedicated CPU. Not enough? Let's try 80% Oh, that's too much, and we're achieving much better response time than the objective, but other workloads are starving. Let's back that off and try again. It's not the process I object to - it's that we to often do this manually. Worse, we sometimes identify and adjust the wrong resource and fiddle with that to no useful result. Back in my days as a customer managing large systems, one of my users would call me up to beg for a "CPU boost": Me: "it won't make any difference - there's plenty of spare CPU to be had, and your application is completely I/O bound." User: "Please do it anyway." Me: "oh, all right, but it won't do you any good." (I did, because he was a friend, but it didn't help.) Prior art There are some operating environments that take a stab about workload management (rather than resource management) but I find them lacking. I know of one that uses synthetic "service units" composed of the sum of CPU, I/O and memory allocations multiplied by weighting factors. A workload is set to make a target rate of service units consumed per second. But this seems to be missing a key point: what is the relationship between artificial 'service units' and actually meeting a throughput or response time objective? What if I get plenty of one of the components (so am getting enough service units), but not enough of the resource whose needed to remove the bottleneck? Actual workload management That's not really the answer either. What is needed is to specify a workload's service levels in terms of externally visible metrics that are meaningful to a business, such as response times or transactions per second, and have the workload manager figure out which resources are not being adequately provided, and then adjust it as needed. If an application is not meeting its service level objectives and the reason is that it's not getting enough CPU cycles, adjust its CPU resource accordingly. If the reason is that the application isn't getting enough RAM to keep its working set in memory, then adjust its RAM assignment appropriately so it stops swapping. Simple idea, but that's a task we keep dumping on system administrators. In other words - don't hold the number of CPU shares constant and watch the achievement of service level vary. Instead, hold the service level constant, and dynamically adjust the number of CPU shares (or amount of other resources like RAM or I/O bandwidth) in order to meet the objective. Instrumenting non-instrumented applications There's one little problem here: how do I measure application performance in a way relating to a service level. I don't want to do it based on internal resources like number of CPU seconds it received per minute - We need to make resource decisions based on externally visible and meaningful measures of performance, not synthetic items or internal resource counters. If I have a way of marking the beginning and end of a transaction, I can then measure whether or not the application is meeting an objective based on it. If I can observe the delay factors for an application, I can see which resource shortages are slowing an application enough to keep it from meeting its objectives. I can then adjust resource allocations to relieve those shortages. Fortunately, Solaris provides facilities for both marking application progress and determining what factors cause application latency. The Solaris DTrace facility let's me introspect on application behavior: in particular I can see events like "receive a web hit" and "respond to that web hit" so I can get transaction rate and response time. DTrace (and tools like prstat) let me see where latency is being added to an application, so I know which resource to adjust. Summary After a delay of a mere few years, I am the proud creator of a patent (advice to anyone interested in going through the process: don't hold your breath!). The fundamental idea is fairly simple: instead of holding resource constant and suffering variable levels of success meeting service level objectives, properly characterise the service level objective in meaningful terms, instrument the application to see if it's meeting the objective, and then have a workload manager change resource allocations to remove delays preventing service level attainment. I've done it by hand for a long time - I think that's what a computer should do for me.

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• Provocative Tweets From the Dachis Social Business Summit

  - by Mike Stiles

  On June 20, all who follow social business and how social is changing how we do business and internal business structures, gathered in London for the Dachis Social Business Summit. In addition to Oracle SVP Product Development, Reggie Bradford, brands and thought leaders posed some thought-provoking ideas and figures. Here are some of the most oft-tweeted points, and our thoughts that they provoked. Tweet: The winners will be those who use data to improve performance.Thought: Everyone is dwelling on ROI. Why isn’t everyone dwelling on the opportunity to make their product or service better (as if that doesn’t have an effect on ROI)? Big data can improve you…let it. Tweet: High performance hinges on integrated teams that interact with each other.Thought: Team members may work well with each other, but does the team as a whole “get” what other teams are doing? That’s the key to an integrated, companywide workforce. (Internal social platforms can facilitate that by the way). Tweet: Performance improvements come from making the invisible visible.Thought: Many of the factors that drive customer behavior and decisions are invisible. Through social, customers are now showing us what we couldn’t see before…if we’re paying attention. Tweet: Games have continuous feedback, which is why they’re so engaging.  Apply that to business operations.Thought: You think your employees have an obligation to be 100% passionate and engaged at all times about making you richer. Think again. Like customers, they must be motivated. Visible insight that they’re advancing on their goals helps. Tweet: Who can add value to the data?  Data will tend to migrate to where it will be most effective.Thought: Not everybody needs all the data. One team will be able to make sense of, use, and add value to data that may be irrelevant to another team. Like a strategized football play, the data has to get sent to the spot on the field where it’s needed most. Tweet: The sale isn’t the light at the end of the tunnel, it’s the start of a new marketing cycle.Thought: Another reason the ROI question is fundamentally flawed. The sale is not the end of the potential return on investment. After-the-sale service and nurturing begins where the sales “victory” ends. Tweet: A dead sale is one that’s not shared.  People must be incentivized to share.Thought: Guess what, customers now know their value to you as marketers on your behalf. They’ll tell people about your product, but you’ve got to answer, “Why should I?” And you’ve got to answer it with something substantial, not lame trinkets. Tweet: Social user motivations are competition, affection, excellence and curiosity.Thought: Your followers will engage IF; they can get something for doing it, love your culture so much they want you to win, are consistently stunned at the perfection and coolness of your products, or have been stimulated enough to want to know more. Tweet: In Europe, 92% surveyed said they couldn’t care less about brands.Thought: Oh well, so much for loving you or being impressed enough with your products & service that they want you to win. We’ve got a long way to go. Tweet: A complaint is a gift.Thought: Our instinct where complaints are concerned is to a) not listen, b) dismiss the one who complains as a kook, c) make excuses, and d) reassure ourselves with internal group-think that they’re wrong and we’re right. It’s the perfect recipe for how to never, ever grow or get better. In a way, this customer cares more than you do. Tweet: 78% of consumers think peer recommendation is the best form of advertising.  Eventually, engagement is going to eat advertising.Thought: Why is peer recommendation best? Trust. If a friend tells me how great a movie was, I believe him. He has credibility with me. He’s seen it, and he could care less if I buy a ticket. He’s telling me it was awesome because he sincerely believes that it was.  That’s gold. Tweet: 86% of customers are willing to pay more for a better customer experience. Thought: This “how mad can we make our customers without losing them” strategy has to end. The customer experience has actual monetary value, money you’re probably leaving on the table. @mikestilesPhoto: stock.xchng

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• SQLIO Writes

  - by Grant Fritchey

  SQLIO is a fantastic utility for testing the abilities of the disks in your system. It has a very unfortunate name though, since it's not really a SQL Server testing utility at all. It really is a disk utility. They ought to call it DiskIO because they'd get more people using I think. Anyway, branding is not the point of this blog post. Writes are the point of this blog post. SQLIO works by slamming your disk. It performs as mean reads as it can or it performs as many writes as it can depending on how you've configured your tests. There are much smarter people than me who will get into all the various types of tests you should run. I'd suggest reading a bit of what Jonathan Kehayias (blog|twitter) has to say or wade into Denny Cherry's (blog|twitter) work. They're going to do a better job than I can describing all the benefits and mechanisms around using this excellent piece of software. My concerns are very focused. I needed to set up a series of tests to see how well our product SQL Storage Compress worked. I wanted to know the effects it would have on a system, the disk for sure, but also memory and CPU. How to stress the system? SQLIO of course. But when I set it up and ran it, following the documentation that comes with it, I was seeing better than 99% compression on the files. Don't get me wrong. Our product is magnificent, wonderful, all things great and beautiful, gets you coffee in the morning and is made mostly from bacon. But 99% compression. No, it's not that good. So what's up? Well, it's the configuration. The default mechanism is to load up a file, something large that will overwhelm your disk cache. You're instructed to load the file with a character 0x0. I never got a computer science degree. I went to film school. Because of this, I didn't memorize ASCII tables so when I saw this, I thought it was zero's or something. Nope. It's NULL. That's right, you're making a very large file, but you're filling it with NULL values. That's actually ok when all you're testing is the disk sub-system. But, when you want to test a compression and decompression, that can be an issue. I got around this fairly quickly. Instead of generating a file filled with NULL values, I just copied a database file for my tests. And to test it with SQL Storage Compress, I used a database file that had already been run through compression (about 40% compression on that file if you're interested). Now the reads were taken care of. I am seeing very realistic performance from decompressing the information for reads through SQLIO. But what about writes? Well, the issue is, what does SQLIO write? I don't have access to the code. But I do have access to the results. I did two different tests, just to be sure of what I was seeing. First test, use the .DAT file as described in the documentation. I opened the .DAT file after I was done with SQLIO, using WordPad. Guess what? It's a giant file full of air. SQLIO writes NULL values. What does that do to compression? I did the test again on a copy of an uncompressed database file. Then I ran the original and the SQLIO modified copy through ZIP to see what happened. I got better than 99% compression out of the SQLIO modified file (original file of 624,896kb went to 275,871kb compressed, after SQLIO it went to 608kb compressed). So, what does SQLIO write? It writes air. If you're trying to test it with compression or maybe some other type of file storage mechanism like dedupe, you need to know this because your tests really won't be valid. Should I find some other mechanism for testing? Yeah, if all I'm interested in is establishing performance to my own satisfaction, yes. But, I want to be able to compare my results with other people's results and we all need to be using the same tool in order for that to happen. SQLIO is the common mechanism that most people I know use to establish disk performance behavior. It'd be better if we could get SQLIO to do writes in some other fashion. Oh, and before I go, I get to brag a bit. Measuring IOPS, SQL Storage Compress outperforms my disk alone by about 30%.

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• Oracle NoSQL Database Exceeds 1 Million Mixed YCSB Ops/Sec

  - by Charles Lamb

  We ran a set of YCSB performance tests on Oracle NoSQL Database using SSD cards and Intel Xeon E5-2690 CPUs with the goal of achieving 1M mixed ops/sec on a 95% read / 5% update workload. We used the standard YCSB parameters: 13 byte keys and 1KB data size (1,102 bytes after serialization). The maximum database size was 2 billion records, or approximately 2 TB of data. We sized the shards to ensure that this was not an "in-memory" test (i.e. the data portion of the B-Trees did not fit into memory). All updates were durable and used the "simple majority" replica ack policy, effectively 'committing to the network'. All read operations used the Consistency.NONE_REQUIRED parameter allowing reads to be performed on any replica. In the past we have achieved 100K ops/sec using SSD cards on a single shard cluster (replication factor 3) so for this test we used 10 shards on 15 Storage Nodes with each SN carrying 2 Rep Nodes and each RN assigned to its own SSD card. After correcting a scaling problem in YCSB, we blew past the 1M ops/sec mark with 8 shards and proceeded to hit 1.2M ops/sec with 10 shards.  Hardware Configuration We used 15 servers, each configured with two 335 GB SSD cards. We did not have homogeneous CPUs across all 15 servers available to us so 12 of the 15 were Xeon E5-2690, 2.9 GHz, 2 sockets, 32 threads, 193 GB RAM, and the other 3 were Xeon E5-2680, 2.7 GHz, 2 sockets, 32 threads, 193 GB RAM.  There might have been some upside in having all 15 machines configured with the faster CPU, but since CPU was not the limiting factor we don't believe the improvement would be significant. The client machines were Xeon X5670, 2.93 GHz, 2 sockets, 24 threads, 96 GB RAM. Although the clients had 96 GB of RAM, neither the NoSQL Database or YCSB clients require anywhere near that amount of memory and the test could have just easily been run with much less. Networking was all 10GigE. YCSB Scaling Problem We made three modifications to the YCSB benchmark. The first was to allow the test to accommodate more than 2 billion records (effectively int's vs long's). To keep the key size constant, we changed the code to use base 32 for the user ids. The second change involved to the way we run the YCSB client in order to make the test itself horizontally scalable.The basic problem has to do with the way the YCSB test creates its Zipfian distribution of keys which is intended to model "real" loads by generating clusters of key collisions. Unfortunately, the percentage of collisions on the most contentious keys remains the same even as the number of keys in the database increases. As we scale up the load, the number of collisions on those keys increases as well, eventually exceeding the capacity of the single server used for a given key.This is not a workload that is realistic or amenable to horizontal scaling. YCSB does provide alternate key distribution algorithms so this is not a shortcoming of YCSB in general. We decided that a better model would be for the key collisions to be limited to a given YCSB client process. That way, as additional YCSB client processes (i.e. additional load) are added, they each maintain the same number of collisions they encounter themselves, but do not increase the number of collisions on a single key in the entire store. We added client processes proportionally to the number of records in the database (and therefore the number of shards). This change to the use of YCSB better models a use case where new groups of users are likely to access either just their own entries, or entries within their own subgroups, rather than all users showing the same interest in a single global collection of keys. If an application finds every user having the same likelihood of wanting to modify a single global key, that application has no real hope of getting horizontal scaling. Finally, we used read/modify/write (also known as "Compare And Set") style updates during the mixed phase. This uses versioned operations to make sure that no updates are lost. This mode of operation provides better application behavior than the way we have typically run YCSB in the past, and is only practical at scale because we eliminated the shared key collision hotspots.It is also a more realistic testing scenario. To reiterate, all updates used a simple majority replica ack policy making them durable. Scalability Results In the table below, the "KVS Size" column is the number of records with the number of shards and the replication factor. Hence, the first row indicates 400m total records in the NoSQL Database (KV Store), 2 shards, and a replication factor of 3. The "Clients" column indicates the number of YCSB client processes. "Threads" is the number of threads per process with the total number of threads. Hence, 90 threads per YCSB process for a total of 360 threads. The client processes were distributed across 10 client machines. Shards KVS Size Clients Mixed (records) Threads OverallThroughput(ops/sec) Read Latencyav/95%/99%(ms) Write Latencyav/95%/99%(ms) 2 400m(2x3) 4 90(360) 302,152 0.76/1/3 3.08/8/35 4 800m(4x3) 8 90(720) 558,569 0.79/1/4 3.82/16/45 8 1600m(8x3) 16 90(1440) 1,028,868 0.85/2/5 4.29/21/51 10 2000m(10x3) 20 90(1800) 1,244,550 0.88/2/6 4.47/23/53

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• Performance triage

  - by Dave

  Folks often ask me how to approach a suspected performance issue. My personal strategy is informed by the fact that I work on concurrency issues. (When you have a hammer everything looks like a nail, but I'll try to keep this general). A good starting point is to ask yourself if the observed performance matches your expectations. Expectations might be derived from known system performance limits, prototypes, and other software or environments that are comparable to your particular system-under-test. Some simple comparisons and microbenchmarks can be useful at this stage. It's also useful to write some very simple programs to validate some of the reported or expected system limits. Can that disk controller really tolerate and sustain 500 reads per second? To reduce the number of confounding factors it's better to try to answer that question with a very simple targeted program. And finally, nothing beats having familiarity with the technologies that underlying your particular layer. On the topic of confounding factors, as our technology stacks become deeper and less transparent, we often find our own technology working against us in some unexpected way to choke performance rather than simply running into some fundamental system limit. A good example is the warm-up time needed by just-in-time compilers in Java Virtual Machines. I won't delve too far into that particular hole except to say that it's rare to find good benchmarks and methodology for java code. Another example is power management on x86. Power management is great, but it can take a while for the CPUs to throttle up from low(er) frequencies to full throttle. And while I love "turbo" mode, it makes benchmarking applications with multiple threads a chore as you have to remember to turn it off and then back on otherwise short single-threaded runs may look abnormally fast compared to runs with higher thread counts. In general for performance characterization I disable turbo mode and fix the power governor at "performance" state. Another source of complexity is the scheduler, which I've discussed in prior blog entries. Lets say I have a running application and I want to better understand its behavior and performance. We'll presume it's warmed up, is under load, and is an execution mode representative of what we think the norm would be. It should be in steady-state, if a steady-state mode even exists. On Solaris the very first thing I'll do is take a set of "pstack" samples. Pstack briefly stops the process and walks each of the stacks, reporting symbolic information (if available) for each frame. For Java, pstack has been augmented to understand java frames, and even report inlining. A few pstack samples can provide powerful insight into what's actually going on inside the program. You'll be able to see calling patterns, which threads are blocked on what system calls or synchronization constructs, memory allocation, etc. If your code is CPU-bound then you'll get a good sense where the cycles are being spent. (I should caution that normal C/C++ inlining can diffuse an otherwise "hot" method into other methods. This is a rare instance where pstack sampling might not immediately point to the key problem). At this point you'll need to reconcile what you're seeing with pstack and your mental model of what you think the program should be doing. They're often rather different. And generally if there's a key performance issue, you'll spot it with a moderate number of samples. I'll also use OS-level observability tools to lock for the existence of bottlenecks where threads contend for locks; other situations where threads are blocked; and the distribution of threads over the system. On Solaris some good tools are mpstat and too a lesser degree, vmstat. Try running "mpstat -a 5" in one window while the application program runs concurrently. One key measure is the voluntary context switch rate "vctx" or "csw" which reflects threads descheduling themselves. It's also good to look at the user; system; and idle CPU percentages. This can give a broad but useful understanding if your threads are mostly parked or mostly running. For instance if your program makes heavy use of malloc/free, then it might be the case you're contending on the central malloc lock in the default allocator. In that case you'd see malloc calling lock in the stack traces, observe a high csw/vctx rate as threads block for the malloc lock, and your "usr" time would be less than expected. Solaris dtrace is a wonderful and invaluable performance tool as well, but in a sense you have to frame and articulate a meaningful and specific question to get a useful answer, so I tend not to use it for first-order screening of problems. It's also most effective for OS and software-level performance issues as opposed to HW-level issues. For that reason I recommend mpstat & pstack as my the 1st step in performance triage. If some other OS-level issue is evident then it's good to switch to dtrace to drill more deeply into the problem. Only after I've ruled out OS-level issues do I switch to using hardware performance counters to look for architectural impediments.

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• PASS: SQLRally Thoughts

  - by Bill Graziano

  The PASS Board recently decided that we wouldn’t put another US-based SQLRally on the calendar until we had a chance to review the program. I wanted to provide some of my thinking around this. Keep in mind that this is the opinion of one Board member. The Board committed to complete two SQLRally events to determine if an event modeled between SQL Saturday and the Summit was viable. We’ve completed the two events and now it’s time to step back and review the program. This is my seventh year on the PASS Board. Over that time people have asked me why PASS does certain things. Many, many times my answer has been “Because that’s the way we did it last year”. And I am tired of giving that answer. We need to take a step back and review the US-based SQLRally before we schedule another one. It would be irresponsible for me as a Board member to commit resources to this without validating that what we’re doing makes sense for the organization and our members. I have no doubt that this was a great event for the attendees. We just need to validate it’s the best use of our resources. Please keep in mind that we haven’t cancelled the event. We’ve just said we need to review it before scheduling another one. My opinion is that some fairly serious changes are needed to the model before we consider it again – IF we do it again. I’ve come to that conclusion after speaking with the Dallas organizers, our HQ team, our Marketing team, other Board members (including one of the Orlando organizers), attendees in Orlando and Dallas and visiting other similar events. I should point out that their views aren’t unanimous on nearly any part of this event -- which is one of the reasons I want to take some time and think about this before continuing. I think it’s helpful to look at the original goals of what we were trying to accomplish. Andy Warren wrote these up in August of 2010. My summary of these goals and some thoughts on each one is below. Many of these thoughts revolve around the growth of SQL Saturdays. In the two years since that document was written these events have grown significantly. The largest SQL Saturdays are now over 500 people which mean they are nearly the same size as our recent SQLRally. Our goals included: Geographic diversity. We wanted an event in an area of the country that was away from any given Summit location. I think that’s still a valid goal. But we also have SQL Saturdays all over the country. What does SQLRally bring to this that SQLSaturday doesn’t? Speaker growth. One of the stated goals was to build a “farm club” for speakers. This gives us a way for speakers to work up to speaking at Summit by speaking in front of larger crowds. What does SQLRally bring to this that the larger SQL Saturdays aren’t providing? Pre-Conference speakers is one obvious answer here. Lower price. On a per-day basis, SQLRally is roughly 1/4th the price of the Summit. We wanted a way for people to experience something Summit-like at a lower price point. The challenge is that we are very budget constrained at that lower price point. International Event Model.  (I need to write more about this but I’m out of time.  I’ll cover it in the next installment.) There are a number of things I really like about SQLRally. I love the smaller conferences. They give me a chance to meet more people than at something the size of Summit. I like the two day format. That gives you two evenings to be at social events with people. Seeing someone a second day is a great way to build a bond with that person. That’s more difficult to do at a SQL Saturday. We also need to talk about the financial aspects of the event. Last year generated a small $17,000 profit on revenues of $200,000. Percentage-wise that’s reasonable but on an absolute basis it’s not a huge amount in our budget. We think this year will lose between $30,000 and $50,000 and take roughly 1,000 hours of HQ time. We don’t have detailed financials back yet but that’s our best guess at this point. Part of that was driven by using a convention center instead of a hotel. Until we get detailed financials back we won’t have the full picture around the financial impact. This event also takes time and mindshare from our Marketing team. This may sound like a small thing but please don’t underestimate it. Our original vision for this was something that would take very little time from our Marketing team and just a few mentions in the Connector. It turned out to need more than that. And all those mentions and emails take up space we could use to talk about other events and other programs. Last I wanted to talk about some of the things I’m thinking about. I don’t think it’s as simple as saying if we just fix “X” it all gets better. Is this that much better of an event than SQL Saturdays? What if we gave a few SQL Saturdays some extra resources? When SQL Saturdays were around 250 people that wasn’t as viable. With some of those events over 500 we need to reconsider this. We need to get back to a hotel venue. That will help with cost and networking. Is this the best use of the 1,000 HQ hours that we invested in the event? Is our price-point correct? I’m leaning toward raising our price closer to Summit on a per-day basis. I think this will let us put on a higher quality event and alleviate much of the budget pressure. Should growing speakers be a focus? Having top-line pre-conference speakers helps market the event. It will also have an impact on pricing and overall profit. We should also ask if it actually does grow speakers. How many of these people will eventually register for Summit? Attend chapters? Is SQLRally a driver into PASS or is it something that chapters, etc. drive people to? Should we have one paid day and one free instead of two paid days? This is a very interesting model that is used by SQLBits in the UK. This gives you the two day aspect as well as offering options for paid and free attendees. I’m very intrigued by this. Should we focus on a topic? Buried in the minutes is a discussion of whether PASS should have a Business Analytics conference separate from Summit. This is an interesting question to consider. Would making SQLRally be focused on a particular topic make it more attractive? Would that even be a SQLRally? Can PASS effectively manage the two events? (FYI - Probably not.) Would it help differentiate it from Summit and SQL Saturday? These are all questions that I think should be asked and answered before we do this event again. And we can’t do that if we don’t take time to have the discussion. I wanted to get this published before I take off for a few days of vacation. When I get back I’d like to write more about why the international events are different and talk about where we go from here.

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• 2D Particle Explosion

  - by TheBroodian

  I'm developing a 2D action game, and in said game I've given my primary character an ability he can use to throw a fireball. I'm trying to design an effect so that when said fireball collides (be it with terrain or with an enemy) that the fireball will explode. For the explosion effect I've created a particle that once placed into game space will follow random, yet autonomic behavior based on random variables. Here is my question: When I generate my explosion (essentially 90 of these particles) I get one of two behaviors, 1) They are all generated with the same random variables, and don't resemble an explosion at all, more like a large mass of clumped sprites that all follow the same randomly generated path. 2) If I assign each particle a unique seed to its random number generator, they are a little bit -more- spread out, yet clumping is still visible (they seem to fork out into 3 different directions) Does anybody have any tips for producing particle-based 2D explosions? I'll include the code for my particle and the event I'm generating them in. Fire particle class: public FireParticle(xTile.Dimensions.Location StartLocation, ContentManager content) { worldLocation = StartLocation; fireParticleAnimation = new FireParticleAnimation(content); random = new Random(); int rightorleft = random.Next(0, 3); int upordown = random.Next(1, 3); int xVelocity = random.Next(0, 101); int yVelocity = random.Next(0, 101); Vector2 tempVector2 = new Vector2(0,0); if (rightorleft == 1) { tempVector2 = new Vector2(xVelocity, tempVector2.Y); } else if (rightorleft == 2) { tempVector2 = new Vector2(-xVelocity, tempVector2.Y); } if (upordown == 1) { tempVector2 = new Vector2(tempVector2.X, -yVelocity); } else if (upordown == 2) { tempVector2 = new Vector2(tempVector2.X, yVelocity); } velocity = tempVector2; scale = random.Next(1, 11); upwardForce = -10; dead = false; } public FireParticle(xTile.Dimensions.Location StartLocation, ContentManager content, int seed) { worldLocation = StartLocation; fireParticleAnimation = new FireParticleAnimation(content); random = new Random(seed); int rightorleft = random.Next(0, 3); int upordown = random.Next(1, 3); int xVelocity = random.Next(0, 101); int yVelocity = random.Next(0, 101); Vector2 tempVector2 = new Vector2(0, 0); if (rightorleft == 1) { tempVector2 = new Vector2(xVelocity, tempVector2.Y); } else if (rightorleft == 2) { tempVector2 = new Vector2(-xVelocity, tempVector2.Y); } if (upordown == 1) { tempVector2 = new Vector2(tempVector2.X, -yVelocity); } else if (upordown == 2) { tempVector2 = new Vector2(tempVector2.X, yVelocity); } velocity = tempVector2; scale = random.Next(1, 11); upwardForce = -10; dead = false; } #endregion #region Update and Draw public void Update(GameTime gameTime) { elapsed = (float)gameTime.ElapsedGameTime.TotalSeconds; fireParticleAnimation.Update(gameTime); Vector2 moveAmount = velocity * elapsed; xTile.Dimensions.Location newPosition = new xTile.Dimensions.Location(worldLocation.X + (int)moveAmount.X, worldLocation.Y + (int)moveAmount.Y); worldLocation = newPosition; velocity.Y += upwardForce; if (fireParticleAnimation.finishedPlaying) { dead = true; } } public void Draw(SpriteBatch spriteBatch) { spriteBatch.Draw( fireParticleAnimation.image.Image, new Rectangle((int)drawLocation.X, (int)drawLocation.Y, scale, scale), fireParticleAnimation.image.SizeAndsource, Color.White * fireParticleAnimation.image.Alpha); } Fireball explosion event: public override void Update(GameTime gameTime) { if (enabled) { float elapsed = (float)gameTime.ElapsedGameTime.TotalSeconds; foreach (Heart_of_Fire.World_Objects.Particles.FireParticle particle in explosionParticles.ToList()) { particle.Update(gameTime); if (particle.Dead) { explosionParticles.Remove(particle); } } collisionRectangle = new Microsoft.Xna.Framework.Rectangle((int)wrldPstn.X, (int)wrldPstn.Y, 5, 5); explosionCheck = exploded; if (!exploded) { coreGraphic.Update(gameTime); tailGraphic.Update(gameTime); Vector2 moveAmount = velocity * elapsed; moveAmount = horizontalCollision(moveAmount, layer); moveAmount = verticalCollision(moveAmount, layer); Vector2 newPosition = new Vector2(wrldPstn.X + moveAmount.X, wrldPstn.Y + moveAmount.Y); if (hasCollidedHorizontally || hasCollidedVertically) { exploded = true; } wrldPstn = newPosition; worldLocation = new xTile.Dimensions.Location((int)wrldPstn.X, (int)wrldPstn.Y); } if (explosionCheck != exploded) { for (int i = 0; i < 90; i++) { explosionParticles.Add(new World_Objects.Particles.FireParticle( new Location( collisionRectangle.X + random.Next(0, 6), collisionRectangle.Y + random.Next(0, 6)), contentMgr)); } } if (exploded && explosionParticles.Count() == 0) { //enabled = false; } } }

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• Delight and Excite

  - by Applications User Experience

  Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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• SOA Implementation Challenges

  Why do companies think that if they put up a web service that they are doing Service-Oriented Architecture (SOA)? Unfortunately, the IT and business world love to run on the latest hype or buzz words of which very few even understand the meaning. One of the largest issues companies have today as they consider going down the path of SOA, is the lack of knowledge regarding the architectural style and the over usage of the term SOA. So how do we solve this issue?I am sure most of you are thinking by now that you know what SOA is because you developed a few web services.  Isn’t that SOA, right? No, that is not SOA, but instead Just Another Web Service (JAWS). For us to better understand what SOA is let’s look at a few definitions.Douglas K. Bary defines service-oriented architecture as a collection of services. These services are enabled to communicate with each other in order to pass data or coordinating some activity with other services.If you look at this definition closely you will notice that Bary states that services communicate with each other. Let us compare this statement with my first statement regarding companies that claim to be doing SOA when they have just a collection of web services. In order for these web services to for an SOA application they need to be interdependent on one another forming some sort of architectural hierarchy. Just because a company has a few web services does not mean that they are all interconnected.SearchSOA from TechTarget.com states that SOA defines how two computing entities work collectively to enable one entity to perform a unit of work on behalf of another. Once again, just because a company has a few web services does not guarantee that they are even working together let alone if they are performing work for each other.SearchSOA also points out service interactions should be self-contained and loosely-coupled so that all interactions operate independent of each other.Of all the definitions regarding SOA Thomas Erl’s seems to shed the most light on this concept. He states that “SOA establishes an architectural model that aims to enhance the efficiency, agility, and productivity of an enterprise by positioning services as the primary means through which solution logic is represented in support of the realization of the strategic goals associated with service-oriented computing.” (Erl, 2011) Once again this definition proves that a collection of web services does not mean that a company is doing SOA. However, it does mean that a company has a collection of web services, and that is it.In order for a company to start to go down the path of SOA, they must take  a hard look at their existing business process while abstracting away any technology so that they can define what is they really want to accomplish. Once a company has done this, they can begin to factor out common sub business process like credit card process, user authentication or system notifications in to small components that can be built independent of each other and then reassembled to form new and dynamic services that are loosely coupled and agile in that they can change as a business grows.Another key pitfall of companies doing SOA is the fact that they let vendors drive their architecture. Why do companies do this? Vendors’ do not hold your company’s success as their top priority; in fact they hold their own success as their top priority by selling you as much stuff as you are willing to buy. In my experience companies tend to strive for the maximum amount of benefits with a minimal amount of cost. Does anyone else see any conflicts between this and the driving force behind vendors.Mike Kavis recommends in an article written in CIO.com that companies need to figure out what they need before they talk to a vendor or at least have some idea of what they need. It is important to thoroughly evaluate each vendor and watch them perform a live demo of their system so that you as the company fully understand what kind of product or service the vendor is actually offering. In addition, do research on each vendor that you are considering, check out blog posts, online reviews, and any information you can find on the vendor through various search engines.Finally he recommends companies to verify any recommendations supplied by a vendor. From personal experience this is very important. I can remember when the company I worked for purchased a $200,000 add-on to their phone system that never actually worked as it was intended. In fact, just after my departure from the company started the process of attempting to get their money back from the vendor. This potentially could have been avoided if the company had done the research before selecting this vendor to ensure that their product and vendor would live up to their claims. I know that some SOA vendor offer free training regarding SOA because they know that there are a lot of misconceptions about the topic. Superficially this is a great thing for companies to take part in especially if the company is starting to implement SOA architecture and are still unsure about some topics or are looking for some guidance regarding the topic. However beware that some companies will focus on their product line only regarding the training. As an example, InfoWorld.com claims that companies providing deep seminars disguised as training, focusing more about ESBs and SOA governance technology, and less on how to approach and solve the architectural issues of the attendees.In short, it is important to remember that we as software professionals are responsible for guiding a business’s technology sections should be well informed and fully understand any new concepts that may be considered for implementation. As I have demonstrated already a company that has a few web services does not mean that they are doing SOA.  Additionally, we must not let the new buzz word of the day drive our technology, but instead our technology decisions should be driven from research and proven experience. Finally, it is important to rely on vendors when necessary, however, always take what they say with a grain of salt while cross checking any claims that they may make because we have to live with the aftermath of a system after the vendors are gone.   References: Barry, D. K. (2011). Service-oriented architecture (SOA) definition. Retrieved 12 12, 2011, from Service-Architecture.com: http://www.service-architecture.com/web-services/articles/service-oriented_architecture_soa_definition.html Connell, B. (2003, 9). service-oriented architecture (SOA). Retrieved 12 12, 2011, from SearchSOA: http://searchsoa.techtarget.com/definition/service-oriented-architecture Erl, T. (2011, 12 12). Service-Oriented Architecture. Retrieved 12 12, 2011, from WhatIsSOA: http://www.whatissoa.com/p10.php InfoWorld. (2008, 6 1). Should you get your SOA knowledge from SOA vendors? . Retrieved 12 12, 2011, from InfoWorld.com: http://www.infoworld.com/d/architecture/should-you-get-your-soa-knowledge-soa-vendors-453 Kavis, M. (2008, 6 18). Top 10 Reasons Why People are Making SOA Fail. Retrieved 12 13, 2011, from CIO.com: http://www.cio.com/article/438413/Top_10_Reasons_Why_People_are_Making_SOA_Fail?page=5&taxonomyId=3016  

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• Battery life starts at 2:30 hrs (99%), but less than 1 minute later is only 1:30 hrs (99%)

  - by zondu

  After searching this and other forums, I haven't seen this same issue listed anywhere for Ubuntu 12. Prior to installing Ubuntu 12.10, my Netbook (Acer AspireOne D250, SATA HDD) was consistently getting 2:30-3 hrs battery life under Windows XP Home, SP3. However, immediately after installing Ubuntu 12.10, the battery life starts out at 2:30 hrs (99%), but less than 1 minute later suddenly drops to 1:30 hrs (99%), which seems very odd. It could be a complete coincidence that the battery is suddenly flaky at the exact same moment that Ubuntu 12.10 was installed, but that doesn't seem likely. I'm a newbie to Ubuntu, so I don't have much experience tweaking/trouble-shooting yet. Here's what I've tried so far: enabled laptop mode (sudo su, then echo 5 /proc/sys/vm/laptop_mode) and checked that it is running when the A/C adapter is unplugged, but it doesn't seem to have made any noticeable difference in battery life, installed Jupiter, but it didn't work and messed up the system, so I had to uninstall it, disabled bluetooth (wifi is still on b/c it is necessary), set the screen to lowest brightness, etc., run through at least 1 full power cycle (running until the netbook shut itself off due to critical battery) and have been using it normally (sometimes plugged in, often unplugged until the battery gets very low) for a week since installing Ubuntu 12.10. installed powertop, but have no idea how to interpret its results. Here are the results of acpi -b: w/ A/C adapter: Battery 0: Full, 100% immediately after unplugging: Battery 0: Discharging, 99%, 02:30:20 remaining 1 minute after unplugging: Battery 0: Discharging, 99%, 01:37:49 remaining 2-3 minutes after unplugging: Battery 0: Discharging, 95%, 01:33:01 remaining 10 minutes after unplugging: Battery 0: Discharging, 85%, 01:13:38 remaining Results of cat /sys/class/power_supply/BAT0/uevent: w/ A/C adapter: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Full POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=12136000 POWER_SUPPLY_CURRENT_NOW=773000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1956000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= immediately after unplugging: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11886000 POWER_SUPPLY_CURRENT_NOW=773000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1937000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 1 minute later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11728000 POWER_SUPPLY_CURRENT_NOW=1174000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1937000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 2-3 minutes later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11583000 POWER_SUPPLY_CURRENT_NOW=1209000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1878000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= 10 minutes later: POWER_SUPPLY_NAME=BAT0 POWER_SUPPLY_STATUS=Discharging POWER_SUPPLY_PRESENT=1 POWER_SUPPLY_TECHNOLOGY=Li-ion POWER_SUPPLY_CYCLE_COUNT=0 POWER_SUPPLY_VOLTAGE_MIN_DESIGN=10800000 POWER_SUPPLY_VOLTAGE_NOW=11230000 POWER_SUPPLY_CURRENT_NOW=1239000 POWER_SUPPLY_CHARGE_FULL_DESIGN=4500000 POWER_SUPPLY_CHARGE_FULL=1956000 POWER_SUPPLY_CHARGE_NOW=1644000 POWER_SUPPLY_MODEL_NAME=UM08B32 POWER_SUPPLY_MANUFACTURER=SANYO POWER_SUPPLY_SERIAL_NUMBER= Results of upower -i /org/freedesktop/UPower/devices/battery_BAT0: w/ A/C adapter: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:24:58 2012 (823 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: fully-charged energy: 21.1248 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 8.3484 W voltage: 12.173 V percentage: 100% capacity: 43.4667% technology: lithium-ion immediately after unplugging: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:41:25 2012 (1 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.9196 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 8.3484 W voltage: 11.86 V time to empty: 2.5 hours percentage: 99.0286% capacity: 43.4667% technology: lithium-ion History (charge): 1354023683 99.029 discharging 1 minute later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:42:31 2012 (17 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.9196 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.5432 W voltage: 11.753 V time to empty: 1.5 hours percentage: 99.0286% capacity: 43.4667% technology: lithium-ion History (charge): 1354023683 99.029 discharging History (rate): 1354023751 13.543 discharging 2-3 minutes later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:45:06 2012 (20 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 20.2824 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.7484 W voltage: 11.545 V time to empty: 1.5 hours percentage: 96.0123% capacity: 43.4667% technology: lithium-ion History (charge): 1354023906 96.012 discharging 1354023844 97.035 discharging History (rate): 1354023906 13.748 discharging 1354023875 12.992 discharging 1354023844 13.284 discharging 10 minutes later: native-path: /sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/PNP0C0A:00/power_supply/BAT0 vendor: SANYO model: UM08B32 power supply: yes updated: Tue Nov 27 15:54:24 2012 (28 seconds ago) has history: yes has statistics: yes battery present: yes rechargeable: yes state: discharging energy: 18.1764 Wh energy-empty: 0 Wh energy-full: 21.1248 Wh energy-full-design: 48.6 Wh energy-rate: 13.2948 W voltage: 11.268 V time to empty: 1.4 hours percentage: 86.0429% capacity: 43.4667% technology: lithium-ion History (charge): 1354024433 86.043 discharging History (rate): 1354024464 13.295 discharging 1354024433 13.662 discharging 1354024402 13.781 discharging I noticed that between #2 and #3 (0 and 1 minutes after unplugging), while the battery still reports 99% charge and drops from 2:30 hr to 1:30 hr, the energy usage goes from 8.34 W to 13.54 W and the current_now increases, but shouldn't it be using less energy in battery mode since the screen is much dimmer and it's in power saving mode? (or is that normal behavior?) It also seems to drain more quickly than what it predicts, especially with the 1-1.25 hour drop in the first minute of being unplugged, which seems odd. What really concerns me is that Ubuntu 12.10 may not be properly managing the battery (with the sudden change in charge/life from 2:30 to 1:30 or 1:15 within a minute of unplugging), and that a new battery may quickly die under Ubuntu 12.10. I'd greatly appreciate any advice/suggestions on what to do, and especially whether there's a way to get back the 1-1.5 hrs of battery life that were suddenly lost when changing from WinXp to Ubuntu 12.10. Thanks :)

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• Some Early Considerations

  - by Chris Massey

  Following on from my previous post, I want to say "thank you" to everyone who has got in touch and got involved – you are pioneers! An update on where we are right now: paper prototypes v1 To be more specific, we’ve picked two of the ideas that seem to have more pros than cons, turned them into Balsamiq mockups, and are getting them fleshed out with realistic content. We’ll initially make these available to the aforementioned pioneers (thank you again), roll in the feedback, and then open up to get more data on what works and what doesn’t. If you’ve got any questions about this (or what we’re working on right now), feel free to ask me in the comments below. I’ve had a few people express an interest in the process we’re going through, and I’m more than happy to share details more frequently as we go along – not least because you, dear reader, will help us stay on target and create something Good. To start with, here’s a quick flashback to bring you all up to speed. A Brief Retrospective As you may already know, we’re creating a new publishing asset specifically focused on providing great content for web developers. We don’t yet know exactly what this thing will look like, or exactly how it will work, but we know we want to create something that is useful different. For my part, I’m seriously excited at the prospect of building a genuinely digital publishing system (as opposed to what most publishing is these days, which is print-style publishing which just happens to be on the web). The main challenge at this point is working out our build-measure-assess loop to speed up our experimental turn-around, and that’ll get better as we run more trials. Of course, there are a few things we’ve been pondering at this early conceptual stage: Do we publishing about heterogeneous technology stacks from day 1, or do we start with ASP.NET (which we’re familiar with) & branch out later? There are challenges with either approach. What publishing "modes" are already being well-handled? For example, the likes of Pluralsight, TekPub, and Treehouse have pretty much nailed video training (debate about price, if you like), and unless we think we can do it faster / better / cheaper (unlikely, for the record), we should leave them to it. Where should we base whatever we create? Should we create a completely new asset under a new name, graft something onto Simple-Talk (like the labs), or just build something directly into Simple-Talk? It sounds trivial, but it does have at least some impact on infrastructure and what how we manage the different types of content we (will) have. Are there any obvious problems or niches that we think could address really well, or should we just throw ideas out and see what readers respond to? What kind of users do we want to provide for? This actually deserves a little bit of unpacking… Why are you here? We currently divide readers into (broadly) the categories: Category 1: I know nothing about X, and I’d like to learn about it. Category 2: I know something about X, but I’d like to learn how to do something specific with it. Category 3: Ah man, I have a problem with X, and I need to fix it now. Now that I think about it, I might also include a 4th class of reader: Category 4: I’m looking for something interesting to engage my brain. These are clearly task-based categorizations, and depending on which task you’re performing when you arrive here, you’re going to need different types of content, or will have specific discovery needs. One of the questions that’s at the back of my mind whenever I consider a new idea is “How many of the categories will this satisfy?” As an example, typical video training is very well suited to categories 1, 2, and 4. StackOverflow is very well suited to category 3, and serves as a sign-posting system to the rest. Clearly it’s not necessary to satisfy every category need to be useful and popular, but being aware of what behavior readers might be exhibiting when they arrive will help us tune our ideas appropriately. < / Flashback > We don’t have clean answers to most of these considerations – they’re things we’re aware of, and each idea we look at is going to be best suited to a different mix of the options I’ve described. Our first experimental loop will be coming full circle in the next few days, so we should start to see how the different possibilities vary between ideas. Free to chime in with questions and suggestions about anything I’ve just brain-dumped, or at any stage as we go along. If you see anything that intrigued or enrages you, or just have an idea you’d like to share, I’d love to hear from you.

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• Data Source Security Part 1

  - by Steve Felts

  I’ve written a couple of articles on how to store data source security credentials using the Oracle wallet.  I plan to write a few articles on the various types of security available to WebLogic Server (WLS) data sources.  There are more options than you might think! There have been several enhancements in this area in WLS 10.3.6.  There are a couple of more enhancements planned for release WLS 12.1.2 that I will include here for completeness.  This isn’t intended as a teaser.  If you call your Oracle support person, you can get them now as minor patches to WLS 10.3.6.   The current security documentation is scattered in a few places, has a few incorrect statements, and is missing a few topics.  It also seems that the knowledge of how to apply some of these features isn’t written down.  The goal of these articles is to talk about WLS data source security in a unified way and to introduce some approaches to using the available features.  Introduction to WebLogic Data Source Security Options By default, you define a single database user and password for a data source.  You can store it in the data source descriptor or make use of the Oracle wallet.  This is a very simple and efficient approach to security.  All of the connections in the connection pool are owned by this user and there is no special processing when a connection is given out.  That is, it’s a homogeneous connection pool and any request can get any connection from a security perspective (there are other aspects like affinity).  Regardless of the end user of the application, all connections in the pool use the same security credentials to access the DBMS.   No additional information is needed when you get a connection because it’s all available from the data source descriptor (or wallet). java.sql.Connection conn =  mydatasource.getConnection(); Note: You can enter the password as a name-value pair in the Properties field (this not permitted for production environments) or you can enter it in the Password field of the data source descriptor. The value in the Password field overrides any password value defined in the Properties passed to the JDBC Driver when creating physical database connections. It is recommended that you use the Password attribute in place of the password property in the properties string because the Password value is encrypted in the configuration file (stored as the password-encrypted attribute in the jdbc-driver-params tag in the module file) and is hidden in the administration console.  The Properties and Password fields are located on the administration console Data Source creation wizard or Data Source Configuration tab. The JDBC API can also be used to programmatically specify a database user name and password as in the following.  java.sql.Connection conn = mydatasource.getConnection(“user”, “password”); According to the JDBC specification, it’s supposed to take a database user and associated password but different vendors implement this differently.  WLS, by default, treats this as an application server user and password.  The pair is authenticated to see if it’s a valid user and that user is used for WLS security permission checks.  By default, the user is then mapped to a database user and password using the data source credential mapper, so this API sort of follows the specification but database credentials are one-step removed from the application code.  More details and the rationale are described later. While the default approach is simple, it does mean that only one database user is doing all of the work.  You can’t figure out who actually did the update and you can’t restrict SQL operations by who is running the operation, at least at the database level.   Any type of per-user logic will need to be in the application code instead of having the database do it.  There are various WLS data source features that can be configured to provide some per-user information about the operations to the database. WebLogic Data Source Security Options This table describes the features available for WebLogic data sources to configure database security credentials and a brief description.  It also captures information about the compatibility of these features with one another. Feature Description Can be used with Can’t be used with User authentication (default) Default getConnection(user, password) behavior – validate the input and use the user/password in the descriptor. Set client identifier Proxy Session, Identity pooling, Use database credentials Use database credentials Instead of using the credential mapper, use the supplied user and password directly. Set client identifier, Proxy session, Identity pooling User authentication, Multi Data Source Set Client Identifier Set a client identifier property associated with the connection (Oracle and DB2 only). Everything Proxy Session Set a light-weight proxy user associated with the connection (Oracle-only). Set client identifier, Use database credentials Identity pooling, User authentication Identity pooling Heterogeneous pool of connections owned by specified users. Set client identifier, Use database credentials Proxy session, User authentication, Labeling, Multi-datasource, Active GridLink Note that all of these features are available with both XA and non-XA drivers. Currently, the Proxy Session and Use Database Credentials options are on the Oracle tab of the Data Source Configuration tab of the administration console (even though the Use Database Credentials feature is not just for Oracle databases – oops).  The rest of the features are on the Identity tab of the Data Source Configuration tab in the administration console (plan on seeing them all in one place in the future). The subsequent articles will describe these features in more detail.  Keep referring back to this table to see the big picture.

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• Data Source Security Part 4

  - by Steve Felts

  So far, I have covered Client Identity and Oracle Proxy Session features, with WLS or database credentials.  This article will cover one more feature, Identify-based pooling.  Then, there is one more topic to cover - how these options play with transactions.Identity-based Connection Pooling An identity based pool creates a heterogeneous pool of connections.  This allows applications to use a JDBC connection with a specific DBMS credential by pooling physical connections with different DBMS credentials.  The DBMS credential is based on either the WebLogic user mapped to a database user or the database user directly, based on the “use database credentials” setting as described earlier. Using this feature enabled with “use database credentials” enabled seems to be what is proposed in the JDBC standard, basically a heterogeneous pool with users specified by getConnection(user, password). The allocation of connections is more complex if Enable Identity Based Connection Pooling attribute is enabled on the data source.  When an application requests a database connection, the WebLogic Server instance selects an existing physical connection or creates a new physical connection with requested DBMS identity. The following section provides information on how heterogeneous connections are created:1. At connection pool initialization, the physical JDBC connections based on the configured or default “initial capacity” are created with the configured default DBMS credential of the data source.2. An application tries to get a connection from a data source.3a. If “use database credentials” is not enabled, the user specified in getConnection is mapped to a DBMS credential, as described earlier.  If the credential map doesn’t have a matching user, the default DBMS credential is used from the datasource descriptor.3b. If “use database credentials” is enabled, the user and password specified in getConnection are used directly.4. The connection pool is searched for a connection with a matching DBMS credential.5. If a match is found, the connection is reserved and returned to the application.6. If no match is found, a connection is created or reused based on the maximum capacity of the pool: - If the maximum capacity has not been reached, a new connection is created with the DBMS credential, reserved, and returned to the application.- If the pool has reached maximum capacity, based on the least recently used (LRU) algorithm, a physical connection is selected from the pool and destroyed. A new connection is created with the DBMS credential, reserved, and returned to the application. It should be clear that finding a matching connection is more expensive than a homogeneous pool.  Destroying a connection and getting a new one is very expensive.  If you can use a normal homogeneous pool or one of the light-weight options (client identity or an Oracle proxy connection), those should be used instead of identity based pooling. Regardless of how physical connections are created, each physical connection in the pool has its own DBMS credential information maintained by the pool. Once a physical connection is reserved by the pool, it does not change its DBMS credential even if the current thread changes its WebLogic user credential and continues to use the same connection. To configure this feature, select Enable Identity Based Connection Pooling.  See http://docs.oracle.com/cd/E24329_01/apirefs.1211/e24401/taskhelp/jdbc/jdbc_datasources/EnableIdentityBasedConnectionPooling.html  "Enable identity-based connection pooling for a JDBC data source" in Oracle WebLogic Server Administration Console Help. You must make the following changes to use Logging Last Resource (LLR) transaction optimization with Identity-based Pooling to get around the problem that multiple users will be accessing the associated transaction table.- You must configure a custom schema for LLR using a fully qualified LLR table name. All LLR connections will then use the named schema rather than the default schema when accessing the LLR transaction table.  - Use database specific administration tools to grant permission to access the named LLR table to all users that could access this table via a global transaction. By default, the LLR table is created during boot by the user configured for the connection in the data source. In most cases, the database will only allow access to this user and not allow access to mapped users. Connections within Transactions Now that we have covered the behavior of all of these various options, it’s time to discuss the exception to all of the rules.  When you get a connection within a transaction, it is associated with the transaction context on a particular WLS instance. When getting a connection with a data source configured with non-XA LLR or 1PC (using the JTS driver) with global transactions, the first connection obtained within the transaction is returned on subsequent connection requests regardless of the values of username/password specified and independent of the associated proxy user session, if any. The connection must be shared among all users of the connection when using LLR or 1PC. For XA data sources, the first connection obtained within the global transaction is returned on subsequent connection requests within the application server, regardless of the values of username/password specified and independent of the associated proxy user session, if any.  The connection must be shared among all users of the connection within a global transaction within the application server/JVM.

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• To Make Diversity Work, Managers Must Stop Ignoring Difference

  - by HCM-Oracle

  By Kate Pavao - Originally posted on Profit Executive coaches Jane Hyun and Audrey S. Lee noticed something during their leadership development coaching and consulting: Frustrated employees and overwhelmed managers. “We heard from voices saying, ‘I wish my manager understood me better’ or ‘I hope my manager would take the time to learn more about me and my background,’” remembers Hyun. “At the same token, the managers we were coaching had a hard time even knowing how to start these conversations.”  Hyun and Lee wrote Flex to address some of the fears managers have when it comes to leading diverse teams—such as being afraid of offending their employees by stumbling into sensitive territory—and also to provide a sure-footed strategy for becoming a more effective leader. Here, Hyun talks about what it takes to create innovate and productive teams in an increasingly diverse world, including the key characteristics successful managers share. Q: What does it mean to “flex”? Hyun: Flexing is the art of switching between leadership styles to work more effectively with people who are different from you. It’s not fundamentally changing who you are, but it’s understanding when you need to adapt your style in a situation so that you can accommodate people and make them feel more comfortable. It’s understanding the gap that might exist between you and others who are different, and then flexing across that gap to get the result that you're looking for. It’s up to all of us, not just managers, but also employees, to learn how to flex. When you hire new people to the organization, they're expected to adapt. The new people in the organization may need some guidance around how to best flex. They can certainly take the initiative, but if you can give them some direction around the important rules, and connect them with insiders who can help them figure out the most critical elements of the job, that will accelerate how quickly they can contribute to your organization. Q: Why is it important right now for managers to understand flexing? Hyun: The workplace is becoming increasingly younger, multicultural and female. The numbers bear it out. Millennials are entering the workforce and becoming a larger percentage of it, which is a global phenomenon. Thirty-six percent of the workforce is multicultural, and close to half is female. It makes sense to better understand the people who are increasingly a part of your workforce, and how to best lead them and manage them as well. Q: What do companies miss out on when managers don’t flex? Hyun: There are high costs for losing people or failing to engage them. The estimated costs of replacing an employee is about 150 percent of that person’s salary. There are studies showing that employee disengagement costs the U.S. something like $450 billion a year. But voice is the biggest thing you miss out on if you don’t flex. Whenever you want innovation or increased productivity from your people, you need to figure out how to unleash these things. The way you get there is to make sure that everybody’s voice is at the table. Q: What are some of the common misassumptions that managers make about the people on their teams? Hyun: One is what I call the Golden Rule mentality: We assume when we go to the workplace that people are going to think like us and operate like us. But sometimes when you work with people from a different culture or a different generation, they may have a different mindset about doing something, or a different approach to solving a problem, or a different way to manage some situation. When see something that’s different, we don't understand it, so we don't trust it. We have this hidden bias for people who are like us. That gets in the way of really looking at how we can tap our team members best potential by understanding how their difference may help them be effective in our workplace. We’re trained, especially in the workplace, to make assumptions quickly, so that you can make the best business decision. But with people, it’s better to remain curious. If you want to build stronger cross-cultural, cross-generational, cross-gender relationships, before you make a judgment, share what you observe with that team member, and connect with him or her in ways that are mutually adaptive, so that you can work together more effectively. Q: What are the common characteristics you see in leaders who are successful at flexing? Hyun: One is what I call “adaptive ability”—leaders who are able to understand that someone on their team is different from them, and willing to adapt his or her style to do that. Another one is “unconditional positive regard,” which is basically acceptance of others, even in their vulnerable moments. This attitude of grace is critical and essential to a healthy environment in developing people. If you think about when people enter the workforce, they're only 21 years old. It’s quite a formative time for them. They may not have a lot of management experience, or experience managing complex or even global projects. Creating the best possible condition for their development requires turning their mistakes into teachable moments, and giving them an opportunity to really learn. Finally, these leaders are not rigid or constrained in a single mode or style. They have this insatiable curiosity about other people. They don’t judge when they see behavior that doesn’t make sense, or is different from their own. For example, maybe someone on their team is a less aggressive than they are. The leader needs to remain curious and thinks, “Wow, I wonder how I can engage in a dialogue with this person to get their potential out in the open.”

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• Tweaking Hudson memory usage

  - by rovarghe

  Hudson 3.1 has some performance optimizations that greatly reduces its memory footprint. Prior to this Hudson used to always hold the entire data model (all jobs and all builds) in memory which affected scalability. Some installations configured heap sizes in excess of 1GB to counteract this. Hudson 3.1.x maintains an MRU cache and only loads jobs and builds as they are required. Because of the inability to change existing APIs and be backward compatible with plugins, there were limits to how far we could go with this approach. Memory optimizations almost always come with a related cost, in this case its additional I/O that has to be performed to load data on request. On a small site that has frequent traffic, this is usually not noticeable since the MRU cache will usually hold on to all the data. A large site with infrequent traffic might experience some delays when the first request hits the server after a long gap. If you have a large heap and are able to allocate more memory, the cache settings can be adjusted to take advantage of this and even go back to pre-3.1 behavior. All the cache settings can be passed as options to the JVM container (Tomcat or the default Jetty container) using the -D option. There are two caches, independant of each other, one for Jobs and the other for Builds. For the jobs cache: hudson.jobs.cache.evict_in_seconds ( default=60 ) Seconds from last access (could be because of a servlet request or a background cron thread) a job should be purged from the cache. Set this to 0 to never purge based on time. hudson.jobs.cache.initial_capacity ( default=1024 ) Initial number of jobs the cache can accomodate. Setting this to the number of jobs you typically display on your Hudson landing page or home page will speed up consecutive access to that page. If the default is too large you may consider downsizing and using that memory for the Builds cache instead. hudson.jobs.cache.max_entries ( default=1024) Maximum number of jobs in the cache. The default is large enough for most installations, but if you find I/O activity when always accessing the hudson home page you might consider increasing this, but first verify if the I/O is caused by frequent eviction (see above), rather than by the cache not being large enough. For the builds cache: The builds cache is used to store Build objects as they are read from storage. Typically this happens when a user drills down into the details of a particular Job from the hudson hom epage. The cache is shared among builds for different jobs since in most installations all jobs are not accessed with the same frequency, so a per-job builds cache would be a waste of memory. hudson.job.builds.cache.evict_in_seconds ( default=60 ) Same as the equivalent Job cache, applied to Build. hudson.job.builds.cache.initial_capacity" ( default=512 ) Same as equivalent Job cache setting. Note the smaller initial size. If your site stores a large number of builds and has frequent access to more builds you might consider bumping this up. hudson.job.builds.cache.max_entries ( default=10240 ) The default max is large enough for most installations, the builds cache has bigger sized objects, so be careful about increasing the upper limit on this. See section on monitoring below. Sample usage: java -jar hudson-war-3.1.2-SNAPSHOT.war -Dhudson.jobs.cache.evict_in_seconds=300 \ -Dhudson.job.builds.cache.evict_in_seconds=300 Monitoring cache usage The 'jmap' tool that comes with the JDK can be used to monitor cache performance in an indirect way by looking at the number of Job and Build objects in each cache. Find the PID of the hudson instance and run $ jmap -histo:live <pid | grep 'hudson.model.*Lazy.*Key$' Here's a sample output: num #instances #bytes class name 523: 28 896 hudson.model.RunMap$LazyRunValue$Key 1200: 3 96 hudson.model.LazyTopLevelItem$Key These are the keys to the Jobs (LazyTopLevelItem$Key) and Builds (RunMap$LazyRunValue$Key) in the caches, so counting the number of keys is a good indicator of the number of items in the cache at any given moment. The size in bytes can be ignored, they are just the size of the keys, not the actual sizes of the objects they hold. Those sizes can only be obtained with a profiler. With the output above we can conclude that there are 3 jobs and 28 builds in memory. The 28 builds can all be from 1 job or all 3 jobs. Over time on an idle system, these should get evicted and memory cache should be empty. In practice, because of background cron threads and triggers, jobs rarely fall down to zero. Access of a job or a build by a cron thread resets the eviction timer.

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• GI ????

  - by Allen Gao

  Normal 0 7.8 ? 0 2 false false false MicrosoftInternetExplorer4 classid="clsid:38481807-CA0E-42D2-BF39-B33AF135CC4D" id=ieooui st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} ??????????11gR2 GI ?????????,??????GI????????????????????? ????????GI???????3???,ohasd??,??????,??????? ??,ohasd??? 1. /etc/inittab?????? h1:35:respawn:/etc/init.d/init.ohasd run >/dev/null 2>&1 </dev/null ???,??????? root 4865 1 0 Dec02 ? 00:01:01 /bin/sh /etc/init.d/init.ohasd run ??????????????,???? +init.ohasd ????????? + os????????? + ??S* ohasd????, ??S96ohasd + GI????????(crsctl enable crs) ??,ohasd.bin ??????,????OLR????,??,??ohasd.bin??????,?????OLR??????????????OLR???$GRID_HOME/cdata/${HOSTNAME}.olr 2. ohasd.bin????????agents(orarootagent, oraagent, cssdagnet ? cssdmonitor) ???????????????,?????agent??????,??????????$GRID_HOME/bin ???????????,??,?????????,??corruption. ???,??????? 1. Mdnsd ??????(Multicast)???????????????????,??????????????????????????? 2. Gpnpd ????,??????????bootstrap ??,??????????????gpnp profile???,?????mdnsd??????,???????????,?????????????,??gpnp profile (<gi_home>/gpnp/profiles/peer/profile.xml)?????????? 3. Gipcd ????,????????????????(cluster interconnect)?????,???????gpnpd???,??,??????????,?????gpnpd ??????? 4. Ocssd.bin ?????????????gpnp profile?????????(Voting Disk),????gpnpd ??????????,?????????????,??ocssd.bin ??????,?????????? + gpnp profile ?????????? + gpnpd ??????? + ??????asm disk ??????????? + ??????????? 5. ??????????:ora.ctssd, ora.asm, ora.cluster_interconnect.haip, ora.crf, ora.crsd ?? ??:????????????????ocssd.bin, gpnpd.bin ? gipcd.bin ????,??gpnpd.bin????,ocssd.bin ? gipcd.bin ?????????,?gpnpd.bin????????,ocssd.bin ? gipcd.bin ????????gpnp profile?????????? ??,????????????,?????crsd????????? 1. Crsd?????????????OCR,????OCR????ASM?,???? ASM??????,??OCR???ASM??????????OCR???????,???????????????? 2. Crsd ?????agents(orarootagent, oraagent_<rdbms_owner>, oraagent_<gi_owner> )???agent????,??????????$GRID_HOME/bin ???????????,??,?????????,??corruption. 3. ????????  ora.net1.network : ????,?????????????,scanvip, vip, listener?????????????,??????????,vip, scanvip ?listener ??offline,?????????????? ora.<scan_name>.vip:scan???vip??,?????3?? ora.<node_name>.vip : ?????vip ?? ora.<listener_name>.lsnr: ???????????????,?11gR2??,listener.ora???????,????????? ora.LISTENER_SCAN<n>.lsnr: scan ????? ora.<????>.dg: ASM ????????????????mount???,dismount???? ora.<????>.db: ???????11gR2????????????,??????????rac ????????,??????????,???????“USR_ORA_INST_NAME@SERVERNAME(<node name> )”???????,??????????ASM???,???????????????????,??dependency?????????,??????????????????,???dependancy???????,??????(crsctl modify res ……)? ora.<???>.svc:?????????11gR2 ??,?????????,???10gR2??,???????????,srv ?cs ????? ora.cvu :?????11.2.0.2???,???????cluvfy??,???????????????? ora.ons : ONS??,????????,????? ??,?????GI??????????????????? $GRID_HOME/log/<node_name>/ocssd <== ocssd.bin ?? $GRID_HOME/log/<node_name>/gpnpd <== gpnpd.bin ?? $GRID_HOME/log/<node_name>/gipcd <== gipcd.bin ?? $GRID_HOME/log/<node_name>/agent/crsd <== crsd.bin ?? $GRID_HOME/log/<node_name>/agent/ohasd <== ohasd.bin ?? $GRID_HOME/log/<node_name>/mdnsd <== mdnsd.bin ?? $GRID_HOME/log/<node_name>/client <== ????GI ??(ocrdump, crsctl, ocrcheck, gpnptool??)??????????? $GRID_HOME/log/<node_name>/ctssd <== ctssd.bin ?? $GRID_HOME/log/<node_name>/crsd <== crsd.bin ?? $GRID_HOME/log/<node_name>/cvu <== cluvfy ????????? $GRID_HOME/bin/diagcollection.sh <== ????????????????? ??,????????(/var/tmp/.oracle ? /tmp/.oracle),??????????????????ipc???,??,?????????????????????,???GI?????????????????????,??????????GI??????????????

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• IIS logs show sc-win32-status=64 but only through some networks

  - by wweicker

  I have an ASP.NET application running on a client server (W2k3, IIS6, .NET 2.0). FWIW, this is a Test instance, it hasn't been moved into Production yet. So it is not running under SSL, load balancing, etc. When I access one of the pages on their server from our office, the page gets hit once. Inspecting the IIS logs (c:WINDOWS\system32\LogFiles\W3SVC1) show a GET for that page, then I push a button on the page and the log file shows a POST. This seems to be working fine so far. Now when I remote into the client's network and access the page from one of their local machines, the log file shows a GET, then I push the button on the page and the log shows two POSTs at the same second. The first one shows status (sc-status, sc-substatus, sc-win32-status) 200 0 64, the second shows 200 0 0. In the log file, both POSTs are identical. Basically the log looks like this (except I masked some of the data): #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2009-08-11 20:19:32 x.x.x.x GET /File.aspx - 80 - y.y.y.y Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.0;+WOW64;+Trident/4.0;+SLCC1;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.21022;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618;+MDDR;+OfficeLiveConnector.1.4;+OfficeLivePatch.0.0) 200 0 0 2009-08-11 20:19:45 x.x.x.x POST /File.aspx - 80 - y.y.y.y Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.0;+WOW64;+Trident/4.0;+SLCC1;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.21022;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618;+MDDR;+OfficeLiveConnector.1.4;+OfficeLivePatch.0.0) 200 0 64 2009-08-11 20:19:45 x.x.x.x POST /File.aspx - 80 - y.y.y.y Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.0;+WOW64;+Trident/4.0;+SLCC1;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.21022;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30618;+MDDR;+OfficeLiveConnector.1.4;+OfficeLivePatch.0.0) 200 0 0 The problem is, the page is getting hit twice. The database performs an operation for the first request, then the second request detects that a duplicate operation is being performed and throws an error message. The users think their operation failed, but it actually succeeded. The error description of sc-win32-status 64 is: "The specified network name is no longer available." This leads me to believe, given that both POST requests show an HTTP status of 200, that the server is successful in serving the request, but the client is never notified and resubmits the request. How can I troubleshoot this? Any ideas what could be causing this behavior on their internal network only? I should mention, this is happening at two separate client sites, but does not happen at six of our other client sites, or in our office, or connecting to any of our eight clients over the web. What could be making this reproducible 100% of the time on their local network but 0% of the time anywhere else? Update: I found a very small number of the duplicated POST requests had sc-win32-status of 995 instead of 64 as originally reported. The error description of sc-win32-status=995 is: "The I/O operation has been aborted because of either a thread exit or an application request." This doesn't make any sense (considering I have full access to the code). I still don't understand how or why this issue is occurring, but the new error code leads me to believe it may not be a network issue after all and I am now investigating the possibility of a random code bug.

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• Getting hp-snmp-agents on HP ProLiant DL360 on Lenny working

  - by mark

  After receiving our HP ProLiant DL360 I'd like to integrate the machine into our Munin system and thus enable ProLiant specific information to be exposed via SNMP. I'm running Debian Lenny with kernel 2.6.26-2-vserver-amd64 . I've followed http://downloads.linux.hp.com/SDR/getting_started.html and the HP repository has been added to /etc/apt/sources.list.d/HP-ProLiantSupportPack.list . Setting up Lenny SNMP itself is not a problem, I configure it to have a public v1 community string to read all data and it works. I install hp-snmp-agents and run hpsnmpconfig and it adds additional lines to the top of /etc/snmp/snmpd.conf : dlmod cmaX /usr/lib64/libcmaX64.so snmpd gets restarted. Via lsof I can see that libcmaX64 was loaded and is used by snmpd, put I do not get any additional information out of snmp. I use snmpwalk -v 1 -c public ... and I can see many OIDs but I do not see the new ones I'd expect, most notably temperatures, fan speed and such. The OIDs I'm expecting are e.g. 1.3.6.1.4.1.232.6.2.6.8.1.4.1 , this is from the existing munin plugins from http://exchange.munin-monitoring.org/plugins/snmp__hp_temp/version/1 . snmpd[19007]: cmaX: Parsing shared as a type was unsucessful snmpd[19007]: cmaX: listening for subagents on port 25375 snmpd[19007]: cmaX: subMIB 1 handler has disconnected snmpd[19007]: cmaX: subMIB 2 handler has disconnected snmpd[19007]: cmaX: subMIB 3 handler has disconnected snmpd[19007]: cmaX: subMIB 5 handler has disconnected snmpd[19007]: cmaX: subMIB 6 handler has disconnected snmpd[19007]: cmaX: subMIB 8 handler has disconnected snmpd[19007]: cmaX: subMIB 9 handler has disconnected snmpd[19007]: cmaX: sent ColdStarts on ports 25376 to 25393 snmpd[19007]: cmaX: subMIB 10 handler has disconnected snmpd[19007]: cmaX: subMIB 11 handler has disconnected snmpd[19007]: cmaX: subMIB 14 handler has disconnected snmpd[19007]: cmaX: subMIB 15 handler has disconnected snmpd[19007]: cmaX: subMIB 16 handler has disconnected snmpd[19007]: cmaX: subMIB 21 handler has disconnected snmpd[19007]: cmaX: subMIB 22 handler has disconnected snmpd[19007]: cmaX: subMIB 23 handler has disconnected snmpd[19007]: cmaX: subMIB 1 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 2 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 3 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 5 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 6 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 8 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 9 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 10 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 11 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 14 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 15 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 16 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 21 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 22 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 23 will be sent on port 25376 to hp Advanced Server Management_Peer snmpd[19007]: cmaX: subMIB 18 handler has disconnected snmpd[19007]: cmaX: subMIB 18 will be sent on port 25393 to cpqnicd snmpd[19007]: NET-SNMP version 5.4.1 This doesn't look particular bad for me, it's just informational I guess. I've compared the walking OID output with and without the module and there's no difference in the OID served back at all. Are there any other prerequisites I'm missing? I've also noticed that from the time I installed hp-snmp-agents it adds a lot of additional daemons and that my load suddenly jumps to 1. I've uninstalled the package for now. Is this expected behavior?

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• Long pause when accessing DFS namespace

  - by Matt

  We've recently migrated our Windows network to use DFS for shared files. DFS is working well, except for one annoying problem: users experience a significant delay when they try to access a DFS namespace that they have not accessed for some time. I have tried to troubleshoot the issue but have not had any success so far, and I was hoping someone here may have some pointers to help resolve the problem. Firstly, some background on our network: The network uses a Windows 2008 functional level Active Directory domain with two Windows 2008 DCs and two DNS servers (one on each of the DCs). The network is DNS only - no WINS. All computers are located at the same site and connected by Gigabit Ethernet. We have approximately 20 Domain-based DFS namespaces in Windows 2008 mode, and each DFS namespace has two Windows 2008 DFS namespace servers (the same two servers for all namespaces). All namespace servers are in FQDN mode and all folder targets are specified using their FQDN. All computers are up-to-date with Service Packs and patches. The actual folder targets (i.e. the SMB shares our DFS folders point to) are scattered across several file and application servers, all running Windows 2008 bar two application servers which run Windows 2003 R2, with no replication setup at all (e.g. all DFS folders currently only have one folder target). Some more detail on the problem: The namespace access delay is generally 1 - 10 seconds long and seems to occur when a particular computer has not accessed the requested namespace for approximately five minutes or more. For example, if the user has not accessed \\domain.name\namespace1\ for more than five minutes and attempts to access \\domain.name\namespace1\ via Windows Explorer, the Explorer window will freeze for 1 - 10 seconds before finally resuming and displaying the folders that exist in \\domain.name\namespace1. If they then close the Explorer window and attempt to access \\domain.name\namespace1\ again within five minutes the contents will be displayed almost instantly - if they wait longer than five minutes it will go through the 1 - 10 second pause again. Once "inside" the namespace everything is nice and snappy, it's just the initial connection to the namespace that is slow. The browsing delays seem to affect all variants of Windows that we use (Windows 2008 x64 SP2, Windows 2003 R2 x86 SP2, Windows XP Pro x86 SP3) - it is possibly a bit worse in Windows XP / 2003 than in Windows 2008, but I'm not sure if the difference isn't just psychological. Accessing the underlying folder targets directly exhibits no delay at all - i.e. if the SMB shares pointed to by DFS are accessed directly (bypassing DFS) then there is no pause. During trouble-shooting I noticed that the "Cache duration" for all of our DFS roots is set to 300 seconds - 5 minutes. Given that this is the same amount of time required to trigger the pause I assume that this caching is somehow related, although I am unsure exactly what is cached on the client and hence what needs to be looked up again after 5 minutes have elapsed. In trying to resolve the problem I have already tried / checked the following (without success): Run dcdiag on both Domain Controllers - no problems found Done some basic DNS server checks without finding any problems - I don't know how to check the DNS servers in detail, but I would add that the network is not exhibiting any other strange behavior that may point to a DNS problem Disabled Anti-virus on clients and servers Removing one of the namespace servers from a couple of namespaces - no difference So that's where I'm up to - and I'm out of ideas. Can anyone suggest what may be causing the delays and/or what I should be trying next?

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• iptables not allowing mysql connections to aliased ips?

  - by Curtis

  I have a fairly simple iptables firewall on a server that provides MySQL services, but iptables seems to be giving me very inconsistent results. The default policy on the script is as follows: iptables -P INPUT DROP I can then make MySQL public with the following rule: iptables -A INPUT -p tcp --dport 3306 -j ACCEPT With this rule in place, I can connect to MySQL from any source IP to any destination IP on the server without a problem. However, when I try to restrict access to just three IPs by replacing the above line with the following, I run into trouble (xxx=masked octect): iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.XXX.XXX.184 -j ACCEPT iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.XXX.XXX.196 -j ACCEPT iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.XXX.XXX.251 -j ACCEPT Once the above rules are in place, the following happens: I can connect to the MySQL server from the .184, .196 and .251 hosts just fine as long as am connecting to the MySQL server using it's default IP address or an IP alias in the same subnet as the default IP address. I am unable to connect to MySQL using IP aliases that are assigned to the server from a different subnet than the server's default IP when I'm coming from the .184 or .196 hosts, but .251 works just fine. From the .184 or .196 hosts, a telnet attempt just hangs... # telnet 209.xxx.xxx.22 3306 Trying 209.xxx.xxx.22... If I remove the .251 line (making .196 the last rule added), the .196 host still can not connect to MySQL using IP aliases (so it's not the order of the rules that is causing the inconsistent behavior). I know, this particular test was silly as it shouldn't matter what order these three rules are added in, but I figured someone might ask. If I switch back to the "public" rule, all hosts can connect to the MySQL server using either the default or aliased IPs (in either subnet): iptables -A INPUT -p tcp --dport 3306 -j ACCEPT The server is running in a CentOS 5.4 OpenVZ/Proxmox container (2.6.32-4-pve). And, just in case you prefer to see the problem rules in the context of the iptables script, here it is (xxx=masked octect): # Flush old rules, old custom tables /sbin/iptables --flush /sbin/iptables --delete-chain # Set default policies for all three default chains /sbin/iptables -P INPUT DROP /sbin/iptables -P FORWARD DROP /sbin/iptables -P OUTPUT ACCEPT # Enable free use of loopback interfaces /sbin/iptables -A INPUT -i lo -j ACCEPT /sbin/iptables -A OUTPUT -o lo -j ACCEPT # All TCP sessions should begin with SYN /sbin/iptables -A INPUT -p tcp ! --syn -m state --state NEW -j DROP # Accept inbound TCP packets (Do this *before* adding the 'blocked' chain) /sbin/iptables -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT # Allow the server's own IP to connect to itself /sbin/iptables -A INPUT -i eth0 -s 208.xxx.xxx.178 -j ACCEPT # Add the 'blocked' chain *after* we've accepted established/related connections # so we remain efficient and only evaluate new/inbound connections /sbin/iptables -N BLOCKED /sbin/iptables -A INPUT -j BLOCKED # Accept inbound ICMP messages /sbin/iptables -A INPUT -p ICMP --icmp-type 8 -j ACCEPT /sbin/iptables -A INPUT -p ICMP --icmp-type 11 -j ACCEPT # ssh (private) /sbin/iptables -A INPUT -p tcp --dport 22 -m state --state NEW -s xxx.xxx.xxx.xxx -j ACCEPT # ftp (private) /sbin/iptables -A INPUT -p tcp --dport 21 -m state --state NEW -s xxx.xxx.xxx.xxx -j ACCEPT # www (public) /sbin/iptables -A INPUT -p tcp --dport 80 -j ACCEPT /sbin/iptables -A INPUT -p tcp --dport 443 -j ACCEPT # smtp (public) /sbin/iptables -A INPUT -p tcp --dport 25 -j ACCEPT /sbin/iptables -A INPUT -p tcp --dport 2525 -j ACCEPT # pop (public) /sbin/iptables -A INPUT -p tcp --dport 110 -j ACCEPT # mysql (private) /sbin/iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.xxx.xxx.184 -j ACCEPT /sbin/iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.xxx.xxx.196 -j ACCEPT /sbin/iptables -A INPUT -p tcp --dport 3306 -m state --state NEW -s 208.xxx.xxx.251 -j ACCEPT Any ideas? Thanks in advance. :-)

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• shell script over SSH ends unexpectedly after running 'ant build'

  - by YShin

  I wrote a shell script that runs on remote host to build source code with 'ant build' command, and then distribute the built binary to other servers. However, right after Ant build is over successfully(I can see the command line output saying Build was successful), the ssh session ends and whatever commands after 'ant build' does not get executed. I'm confused what might be cause of this behavior. I suspected that it might be because the 'ant build' command takes too long time, and SSH somehow quits itself after that long command. But I don't think that's correct since if I just do 'sleep 60' in place of 'ant build' command, it actually execute latter commands as intended. I'm new at shell programming, so I might have made some silly misassumption. Can someone provide a pointer to a possible cause of this problem? My shell script #!/bin/bash # Inject some variables ssh -T $SSH_USER@$SSH_URL "setenv REMOTE_BASE_DIR $REMOTE_BASE_DIR; setenv CASSANDRA_SRC_TAR_FILE $CASSANDRA_SRC_TAR_FILE; setenv CASSANDRA_SRC_DIR_NAME $CASSANDRA_SRC_DIR_NAME; setenv CLUSTER_SIZE $CLUSTER_SIZE; setenv REMOTE_REDEPLOY_SCRIPT $REMOTE_REDEPLOY_SCRIPT; /bin/bash" << 'EOF' export JAVA_HOME=/usr/lib/jvm/jdk1.7.0 cd $REMOTE_BASE_DIR/$CASSANDRA_SRC_DIR_NAME echo "## Building Cassandra source" ant clean build # Anything after this doesn't run echo "## Ant Build is over. Invoking redeploy script on remote nodes" # Invoke redeploy script for each node for (( i=0; i < CLUSTER_SIZE; i++)) do echo "## Invoking redeploy script on node-$i" done Command-line output ## Building Cassandra source Buildfile: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build.xml clean: [delete] Deleting directory /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/test [delete] Deleting directory /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes [delete] Deleting directory /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/gen-java [delete] Deleting directory /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/resources/org/apache/cassandra/config init: [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes/main [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes/thrift [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/test/lib [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/test/classes [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/gen-java maven-ant-tasks-localrepo: maven-ant-tasks-download: maven-ant-tasks-init: maven-declare-dependencies: maven-ant-tasks-retrieve-build: init-dependencies: [echo] Loading dependency paths from file: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/build-dependencies.xml check-gen-cli-grammar: gen-cli-grammar: [echo] Building Grammar /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/java/org/apache/cassandra/cli/Cli.g .... check-gen-cql2-grammar: gen-cql2-grammar: [echo] Building Grammar /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/java/org/apache/cassandra/cql/Cql.g ... check-gen-cql3-grammar: gen-cql3-grammar: [echo] Building Grammar /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/java/org/apache/cassandra/cql3/Cql.g ... build-project: [echo] apache-cassandra: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build.xml [javac] Compiling 43 source files to /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes/thrift [javac] Note: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/interface/thrift/gen-java/org/apache/cassandra/thrift/Cassandra.java uses or overrides a deprecated API. [javac] Note: Recompile with -Xlint:deprecation for details. [javac] Note: Some input files use unchecked or unsafe operations. [javac] Note: Recompile with -Xlint:unchecked for details. [javac] Compiling 865 source files to /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes/main [javac] Note: Some input files use or override a deprecated API. [javac] Note: Recompile with -Xlint:deprecation for details. [javac] Note: Some input files use unchecked or unsafe operations. [javac] Note: Recompile with -Xlint:unchecked for details. createVersionPropFile: [mkdir] Created dir: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/resources/org/apache/cassandra/config [propertyfile] Creating new property file: /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/src/resources/org/apache/cassandra/config/version.properties [copy] Copying 3 files to /scratch/ISS/shin14/repos/apache-cassandra-2.0.8-src-0713/build/classes/main build: BUILD SUCCESSFUL Total time: 32 seconds

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