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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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  • Affiliate software to attract incoming customers

    - by Steve
    I am close to starting a new website for a small business which imports products from USA to Australia. The wholesaler says he will allow my client to be the sole distributor for Australia & New Zealand. I'm not sure what CMS or shopping cart software to use yet, but it will need to include an affiliate system to allow advertisers to push customers our way. Do you have any suggestions for robust, flexible affiliate software?

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  • Customers Go On Record About Oracle ERP and HCM Cloud Services

    - by Kathryn Perry
    Listen to these Oracle customers from Red Robin, Herbalife, LendingClub, and Cricket.talk about how they're using Oracle ERP and HCM Cloud Services. Collectively they're driving cost savings, managing global, fast paced growth, automating processes, implementing quickly in the cloud, and much more. Here's the video link: http://www.youtube.com/user/FusionAppsAtOracle

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  • How Customers Can Prepare for Fusion Today

    Cliff speaks with Nadia Bendjedou, Product Strategy Director for Oracle's Application Technology organization, about ways customers can prepare their current Oracle investment for Fusion by leveraging Fusion Technology and components that are available today for our entire applications portfolio.

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  • PSD to HTML - Give Something 'X-tra' to Your Customers

    These days customer's retention is very difficult in almost every market. Same is the case with PSD to XHTML conversion service market. There are so many players in the market providing more or less same quality of mark up services at competitive prices so that it becomes almost impossible for the customers to select the best one for them.

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  • Office and SharePoint 2010 Released to Business Customers

    Microsoft today released its Office 2010 and SharePoint 2010 products to enterprise customers as part of a global launch event....Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Repeat Customers Each Year (Retention)

    - by spazzie
    I've been working on this and I don't think I'm doing it right. |D Our database doesn't keep track of how many customers we retain so we looked for an alternate method. It's outlined in this article. It suggests you have this table to fill in: Year Number of Customers Number of customers Retained in 2009 Percent (%) Retained in 2009 Number of customers Retained in 2010 Percent (%) Retained in 2010 .... 2008 2009 2010 2011 2012 Total The table would go out to 2012 in the headers. I'm just saving space. It tells you to find the total number of customers you had in your starting year. To do this, I used this query since our starting year is 2008: select YEAR(OrderDate) as 'Year', COUNT(distinct(billemail)) as Customers from dbo.tblOrder where OrderDate >= '2008-01-01' and OrderDate <= '2008-12-31' group by YEAR(OrderDate) At the moment we just differentiate our customers by email address. Then you have to search for the same names of customers who purchased again in later years (ours are 2009, 10, 11, and 12). I came up with this. It should find people who purchased in both 2008 and 2009. SELECT YEAR(OrderDate) as 'Year',COUNT(distinct(billemail)) as Customers FROM dbo.tblOrder o with (nolock) WHERE o.BillEmail IN (SELECT DISTINCT o1.BillEmail FROM dbo.tblOrder o1 with (nolock) WHERE o1.OrderDate BETWEEN '2008-1-1' AND '2009-1-1') AND o.BillEmail IN (SELECT DISTINCT o2.BillEmail FROM dbo.tblOrder o2 with (nolock) WHERE o2.OrderDate BETWEEN '2009-1-1' AND '2010-1-1') --AND o.OrderDate BETWEEN '2008-1-1' AND '2013-1-1' AND o.BillEmail NOT LIKE '%@halloweencostumes.com' AND o.BillEmail NOT LIKE '' GROUP BY YEAR(OrderDate) So I'm just finding the customers who purchased in both those years. And then I'm doing an independent query to find those who purchased in 2008 and 2010, then 08 and 11, and then 08 and 12. This one finds 2008 and 2010 purchasers: SELECT YEAR(OrderDate) as 'Year',COUNT(distinct(billemail)) as Customers FROM dbo.tblOrder o with (nolock) WHERE o.BillEmail IN (SELECT DISTINCT o1.BillEmail FROM dbo.tblOrder o1 with (nolock) WHERE o1.OrderDate BETWEEN '2008-1-1' AND '2009-1-1') AND o.BillEmail IN (SELECT DISTINCT o2.BillEmail FROM dbo.tblOrder o2 with (nolock) WHERE o2.OrderDate BETWEEN '2010-1-1' AND '2011-1-1') --AND o.OrderDate BETWEEN '2008-1-1' AND '2013-1-1' AND o.BillEmail NOT LIKE '%@halloweencostumes.com' AND o.BillEmail NOT LIKE '' GROUP BY YEAR(OrderDate) So you see I have a different query for each year comparison. They're all unrelated. So in the end I'm just finding people who bought in 2008 and 2009, and then a potentially different group that bought in 2008 and 2010, and so on. For this to be accurate, do I have to use the same grouping of 2008 buyers each time? So they bought in 2009 and 2010 and 2011, and 2012? This is where I'm worried and not sure how to proceed or even find such data. Any advice would be appreciated! Thanks!

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  • Webcast: Attack of the Customers- The rise of the Empowered Consumer

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Watch Paul Gillin, author of “Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim,” and Oracle Social Cloud Vice President Erika Brookes, talk about the rise of the empowered consumer. Watch now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • 15 Oracle customers are 'Winners' at Progressive Mfgs 100 Awards

    - by [email protected]
    This year, 15 Oracle customers will receive awards at the Managing Automation's PM100 Event  for their outstanding accomplishments in a number of supply chain applications innovation categories. The event will be held at the Breakers Hotel in Palm Beach Fl from May 3-6, 2010. Award winners include: Arvin Meritor, Ball Aerospace, US Dept. of Treasury/Engraving, Doosan Infracore, Freescale Semi, Ingersoll-Rand, JDS Uniphase, L&L Products, Masco Builders, Mercury Marine Sanmina-SCI, Siemens Water TEch, US Concrete, VirTex Assy Services. Details of the event and Oracle's sponsorship can be found at: http://www.managingautomation.com/awards/ or contact Stephen Slade at [email protected]      

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  • A new Bursting patch for EBS Customers.

    - by ashish.shrivastava
    Patch 8594771 for Bursting functionality was released last week. The patch is for EBS R12 and 11i Customers. Following bugs have been fixed against this patch. 9550733 - DELIVERYREQUEST DOES NOT ACCEPT THE COMM IN EMAIL ADDRESS ALIAS. 9483876 : XML PUBLISHER REPORT BURSTING PROGRAM NOT DEBUGGING AFTER PATCH 7352374 9433950 : JAVA.UTIL.ZIP.ZIPEXCEPTION: ZIP FILE MUST HAVE AT LEAST ONE ENTRY 9285648 : XML PUBLISHER REPORT BURSTING PROGRAM IGNORES PORT NUMBER FOR WEBDAV DELIVERY 9269498 : NOT ABLE TO GENERATE ALL TYPES OF OUTPUTS WHILE BURSTING WITH JDE INTEGRATION. 9110360 : BURSTING USING BACKGROUND AND TITLE TAGS IN BURSTING CONTROL FILE FAILS 8937963 : BURSTING - UNABLE TO USE SPECIFIC FILENAME MORE THAN ONCE CAUSING ZIPEXCEPTION 8871779 : THE CONCURRENT LOG DOES NOT CONTAIN INFO AFTER PATCH 7352374 8594771 - BURSTING DOES NOT SUPPORT ESCAPE CHARACTERS LIKE "FIRST LAST "

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  • Experience the eBook – “Oracle SOA Suite – In the Customers’ Words” By Bruce Tierney

    - by JuergenKress
    Flip through the new free 25 page eBook describing the objectives and benefits of SOA with embedded video snippets from Oracle SOA Suite customers describing their experiences. Start with a quick overview in YouTube then follow the link provided within the video to access the eBook. Hope you enjoy it! SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA eBook,Fujitu,SOA Suite,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Live Support Webinar for Oracle Primavera Customers

    - by karl.prutzer
    Hi all, Our Customer Support team is hosting another Live Support Webinar for Oracle Primavera customers scheduled for May 6, 2010 at 11am Eastern Time. The webinar covers the following topics. Best Practices when submitting an SR My Oracle Support Overview Support Resources - lifetime support policy, My Oracle Support Speed training resources, etc. Both the conference key for the web conference and the audio passcode for the call is... Primavera Audio Conference Details Toll Free dial in number = 1.877.808.5067 International Toll dial in number = 1.706.902.0289 Web conference link https://strtc.oracle.com/imtapp/app/sch_mtg_details.uix?mID=6761278

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  • How to enable customers to use their own domain for sites hosted by me

    - by Scott
    I am thinking of running a self-site builder. But was wondering how would I allow customers to use their own domains that they already own. Is that even possible? Let's say my site is www.bestsitebuildingwebsite.com and each customer has urls like this www.bestsitebuildingwebsite.com/frances www.bestsitebuildingwebsite.com/eden www.bestsitebuildingwebsite.com/john And a customer has a domain called widgets.com Is it actually possible domain widgets.com to go to my site somehow and have HASHES on the URL still work (my site makes use of hashes for AJAX queries). And their site still have good SEO with Google? Thanks Scott

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  • SUN Customers and Partners, preview My Oracle Support

    - by chris.warticki
    Preview My Oracle Support - now! Take advantage of My Oracle Support before full migration. Oracle Global Customer Support invites you to preview some of the support platform's key capabilities. With the preview to My Oracle Support, Sun customers and partners can have immediate access to: My Oracle Support Community, with live advisor webcasts, active moderation by Oracle/Sun support engineers, user interaction, best practices presentations, and news and announcements Knowledgebase, with more than 900,000 articles, including more than 100,000 Sun Support articles and documents.   -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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  • Oracle Database Customers In the News!

    - by jenny.gelhausen
    Our database customers are implementing some pretty interesting applications. Here are a few recent ones in the news: Dressbarn, Maurices and Justice Brands' Parent Company Ascena Retail Group, Inc. all using Oracle Database 11g to power their Oracle E-Business Suite 12.1 applications for growth Hotwire, Inc. Innovates Faster with Oracle Exadata Database Machine Disney Store Completes International Implementation of @OracleRetail Point of Service using Oracle Database 11g Banca Transilvania selects Oracle FLEXCUBE Universal Banking (uses #Exadata Database Machine X2-2) Shop Direct Group Selects Oracle to Support E-Commerce Growth Strategy With Oracle Retail on Oracle Database 11g Let us know your story - how are you utilizing Oracle Database? var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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