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• Is SEO Important For Internet Success?

  Do you know what SEO is? Search engine optimization is a big part of the internet and without it you will be stuck roaming around wondering why you do not get as many visitors as you should. Make sure to come and find out what SEO means to your internet success.

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• New Agile PLM Customer Testimonial Videos on YouTube

  - by Kerrie Foy

  Have you visited the Oracle Agile PLM channel on YouTube recently? There are many new video testimonials, and even an overview of how Oracle Agile PLM helps companies drive powerful corporate performance by maximizing product profitability. Here are a few highlights... Oracle Agile PLM: Proven Results Watch an overview of the transformative success our customers have realized using Oracle Agile PLM applications to take their company to the next level. Alcatel-Lucent Ups Competitive Edge with Oracle Agile PLM and Oracle EBS Brad Magnani of Alcatel-Lucent Enterprise describes how the Oracle Agile PLM and Oracle EBS solutions help speed time to market, eliminate wasted cash, secure data, and ensure product quality, enabling innovation and success. Herbalife: an Oracle Agile PLM Customer Video Filmed at OpenWorld 2010 Listen to Gary Swanson of Herbalife describe how his organization realizes powerful new insight into product information with Agile PLM Business Intelligence (BI). Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Kim Glenn Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Amber Woods We are so proud to have two testimonials from Tyson Foods! Tune in to each to see the unique perspectives on Agile PLM for Process at Tyson from different organizational views, demonstrating Oracle's ability to enable enterprise-wide PLM implementations delivering superior results. Take a moment to view these interesting customer testimonials to learn how Oracle Agile PLM applications are helping companies succeed. Subscribe to our YouTube channel today!

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• SAP, déjà 40 ans et un orchestre symphonique : bon anniversaire à la « Success Story » allemande

  SAP, déjà 40 ans Et un orchestre symphonique : bon anniversaire à la « Success Story » allemande Il y a tout juste quarante ans, une petite société allemande de 5 personnes voyait le jour. Aujourd'hui, cette start-up (mot qui n'était pas encore utlisé à l'époque) emploie environ 55.000 personnes dans plus de 50 pays et possède plus de 183.000 clients. « Lorsque nous avons lancé SAP en 1972, nous voulions créer des applications d'entreprise temps réel », se souvient Hasso Plattner, cofondateur de SAP et Président du Conseil de Surveillance de SAP. « Et nous l'avons fait en coopérant étroitement avec nos premiers clients ». SAP, numéro 4 mondial du secteur, est...

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• Brazil Identity Customer Forum a Huge Success

  - by Tanu Sood

  As we continue to execute on the global Identity Management 11gR2 launch event series, if the success of the Brazil event is any indication, the London event coming up on October 24th will be a blowout! These events provide a unique opportunity to hear directly from and network with existing (and successful) Oracle Identity Manaagement customers, as well as connect directly with product & technology experts. The Identity Forum agenda includes presentation from product experts on the latest release of Oracle Identity Management, followed by live product demonstration and local customer presentations or panel discussions with both customers and implementation partners. The very successful launch event in Brazil concluded yesterday. Here are some pictures from the event. Want to be part of the identity Customer Forum? Then do connect with your local Oracle representative or let us know via this blog or @oracleidm. We hope to see you soon at an event near you.  

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• What's Your Supply Chain+Manufacturing Strategy for Success

  - by [email protected]

  Forward thinking enterprises look to eliminate their dependence on legacy applications that manage information in batch - replacing them with real-time integrated/modern information managment. With rapid manufacturing and global supply chains much more complex today, with the pace of chance ever increasing, leading organizations need better ways to orchestrate their supply chain synchronization with their partner and customer base. EM magazine Mar/Apr'10 edition, covers this topic in an article "Strategising for Success" pgs 26-27, and discusses the available options to organizations as they drive improvements in the levels of collaboration with their partners, suppliers, shippers, distributors and ultimately their end-users, the customer! I'll past the link to the article here as soon as i validate/confirm it.

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• Picking the Right Keywords For SEO Success

  It is important to realize that picking the right key words is crucial to your SEO success. Always remember that for search engine optimization, your end goal is to rank high in the search engines for key words most relevant and valuable to your web site. For example, if you run a pet dog business, you naturally want to rank high for key words such as 'pet dogs', 'dogs for sale', 'pet dogs for sale'. Better yet, you can narrow down the key words to target very specific niches such as 'chihuahua pet dogs, pet dogs for sale in Brooklyn' etc.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• Google I/O 2012 - Android Design for Success

  Google I/O 2012 - Android Design for Success Rachel Garb, Jens Nagel, Nate Streu, Matias Duarte You have a great idea for an Android app. You want it to stand out among hundreds of thousands. You want your users to love it and tell everyone they know. The Android User Experience team is here to help. We'll talk about the Android Design guide and other tricks of the trade for creating apps that delight users and help them accomplish their goals. No design background is required. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 46 5 ratings Time: 01:03:04 More in Science & Technology

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• calling methods if previous call success

  - by New Developer

  I my c# program I have to perform 5 steps(tasks) sequentially. basically these five should execute one after the other only the previous task performed is success. Currently I have done it in following style. But this is not very good code style to follow. var isSuccess=false; isSuccess=a.method1(); if(isSuccess) isSuccess=a.method2(); if(isSuccess) isSuccess=a.method3(); if(isSuccess) isSuccess=a.method4(); if(isSuccess) isSuccess=a.method5(); How can I re factor this code. What is the best way I can follow?

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• JQuery how to resubmit form after ajax call success

  - by Steven Rosato

  I am using JQuery to perform form submission through an ajax request. I use form.submit(function() { if( success ) { return true; } validate(); //proceeds to an ajax call return false; } On request success I want to either proceed with form submission or user callback. Therefore, if the user callback is undefined, I will submit the form on form validation success (from my validate function). config = { successCallback: function() { success = true; form.submit(); //does not work } }; validate = function() { $.ajax( ... success: function(data) { //code logic config.successCallback(); } ); }; The ajax success callback will call config.successCallback() and if it was never overridden by the user, it would proceed to normal form submission. I tried using an instance variable (success) to make sure 'return true' would proceed to default form submission. Unfortunately this is not working. It seems that the 'return false' statement that prevents default form submission will neglect any further submit calls even if an instance variable was set. It only works after clicking the submit button another time (that makes it twice for it to work). Is there any workaround for this. I want to both use a user callback when provided but proceed with default form submission when not, and since I am using an ajax function to validate the form, the ajax success callback is complicating things.

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• Oracle Customer Hub - Directions, Roadmap and Customer Success

  - by Mala Narasimharajan

   By Gurinder Bahl With less than a week from OOW 2012, I would like to introduce you all to the core Oracle Customer MDM Strategy sessions. Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their customers. Oracle Customer Hub provide a comprehensive set of services, utilities and applications to create and maintain a trusted master customer system of record across the enterprise. Customer Hub centralizes customer data from disparate systems across your enterprise into a master repository. Existing systems are integrated in real-time or via batch with the Hub, allowing you to leverage legacy platform investments while capitalizing on the benefits of a single customer identity. Don’t miss out on two sessions geared towards Oracle Customer Hub:   1) Attend session CON9747 - Turn Customer Data into an Enterprise Asset with Oracle Fusion Customer Hub Applications at Oracle Open World 2012 on Monday, Oct 1st, 10:45 AM - 11:45 AM @ Moscone West – 2008. Manouj Tahiliani, Sr. Director MDM Product Management will provide insight into the vision of Oracle Fusion Customer Hub solutions, and review the roadmap. You will discover how Fusion Customer MDM can help your enterprise improve data quality, create accurate and complete customer information,  manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Danette Patterson, Group Lead, Church Pension Group talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information in a private cloud. 2)  Don't miss session  CON9692 - Customer MDM is key to Strategic Business Success and Customer Experience Management at Oracle Open World 2012 on Wednesday, October 3rd 2012 from 3:30-4:30pm @ Westin San Francisco Metropolitan 1. JP Hurtado, Director, Customer Systems, will provide insight on how RCCL overcame challenges of data quality, guest recognition & centralized customer view to provide consolidated customer view to multiple reservation, CRM, marketing, service, sales, data warehouse and loyalty systems. You will learn how Royal Caribbean Cruise Lines (RCCL), which has over 30 million customer and maintain multiple brands, leveraged Oracle Customer Hub (Siebel UCM) as backbone to customer data management strategy for past 5 years. Gurinder Bahl from MDM Product Management will provide an update on Oracle Customer Hub strategy, what we have achieved since last Open World and our future plans for the Oracle Customer Hub. You will learn about Customer Hub Data Quality capabilities around data analysis, cleansing, matching, address validation as well as reporting and monitoring capabilities. The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, and Conference sessions. You can see an overview of MDM sessions here.  Looking forward to see you at Open World, the perfect opportunity to learn about cutting edge Oracle technologies. 

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• SpaceX’s Falcon 9 Launch Success And Reusable Rockets Test Partially Successful

  - by Gopinath

  Elon Musk’s SpaceX is closing on the dream of developing reusable rockets and likely in an year or two space launch rockets will be reusable just like flights, ships and cars. Today SpaceX launched an upgraded Falcon 9 rocket in to space to deliver satellites as well as to test their reusable rocket launching technology. All on board satellites were released on to the orbit and the first stage of rocket partially succeeded in returning back to Earth. This is a huge leap in space technology.   Couple of years ago reusable rockets were considered as impossible. NASA, Russian Space Agency, China, India or for that matter any other space agency never even attempted to build reusable rockets. But SpaceX’s revolutionary technology partially succeeded in doing the impossible! Elon Musk founded SpaceX with the goal of building reusable rockets and transporting humans to & from other planets like Mars. He says If one can figure out how to effectively reuse rockets just like airplanes, the cost of access to space will be reduced by as much as a factor of a hundred.  A fully reusable vehicle has never been done before. That really is the fundamental breakthrough needed to revolutionize access to space. Normally the first stage of a rocket falls back to Earth after burning out and is destroyed. But today SpaceX reignited first stage rocket after its separation and attempted to descend smoothly on to ocean’s surface. Though it did not fully succeed, the test was partially successful and SpaceX was able to recovers portions of first stage. Rocket booster relit twice (supersonic retro & landing), but spun up due to aero torque, so fuel centrifuged & we flamed out — Elon Musk (@elonmusk) September 29, 2013 With the partial success of recovering first stage, SpaceX gathered huge amount of information and experience it can use to improve Falcon 9 and build a fully reusable rocket. In post launch press conference Musk said if things go "super well", could refly a Falcon 9 1st stage by the end of next year. Falcon 9 Launch Video Next reusable first tests delayed by at least two launches SpaceX has a busy schedule for next several months with more than 50 missions scheduled using the new Falcon 9 rocket. Ten of those missions are to fly cargo to the International Space Shuttle for NASA.  SpaceX announced that they will not attempt to recover the first stage of Falcon 9 in next two missions. The next test will be conducted on  the fourth mission of Falcon 9 which is planned to carry cargo to Internation Space Station sometime next year. This will give time required for SpaceX to analyze the information gathered from today’s mission and improve first stage reentry systems. More reading Here are few interesting sources to read more about today’s SpaceX launch SpaceX post mission press conference details and discussion on Reddit Giant Leaps for Space Firms Orbital, SpaceX Hacker News community discussion on SpaceX launch SpaceX Launches Next-Generation Private Falcon 9 Rocket on Big Test Flight

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• Oracle Customer Success Forum - Batesville - Oracle Sales Cloud - June 24th, 5pm CET

  - by Richard Lefebvre

  Batesville uses Oracle Sales Cloud to create a common platform and standardize processes for business transformation across field sales and telesales. Using real-time KPI dashboards, they are measuring their business success with consistency across their sales reps.We are pleased to invite you to a discussion with Batesville on industry trends, why sales automation is important, reasons for choosing Oracle Sales Cloud, and the vendor evaluation process. Please click on the register button to confirm your attendance by 5:00 p.m. Pacific Time on June 23, 2014.Speakers: Diane Kinker, Director CRM Program Chris Haven, Senior Director Product Management, Oracle (Moderator) Organization Profile:Batesville (www.Batesville.com), a wholly owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is the leader in the North American death care industry. For more than 125 years, Batesville has been dedicated to helping families honor the lives of those they love®. Batesville’s innovation has changed the face of funeral service, from advancements in manufacturing and quality to patented features and memorialization offerings, technology and web-based solutions, and profit-enhancing merchandising systems and room displays. Our history of manufacturing excellence, product innovation, superior customer service and reliable delivery has helped Batesville become – and remain – a market leader. Event Description:In this informal reference call, you will have the opportunity to hear Batesville discuss industry trends, why sales automation is important, the decision making process for choosing Oracle Sales Cloud, and the vendor evaluation process. The call will open with a brief overview, followed by discussion, and an open question and answer session. Please allow one hour for the call.Why Oracle:Batesville looked to transform its sales automation processes. Oracle Sales Cloud met these needs and Batesville’s requirements for: Standardized end-to-end Sales Processes including Sales Performance Management (territory management, quota management and incentive compensation) Mobile capabilities with integration to Microsoft Outlook and Smartphones Creation of the WIG Dashboard (Wildly Important Goal) using reporting and analytics Click the Register Now button to confirm your attendance for this informative event. Registration will close at 5:00 p.m. Pacific Time on June 23, 2014.After you register your information will be forwarded through an Approval Process. Once your registration request has been validated against the invitation database, you will receive an email confirmation with your registration details as long as there is availability. Please be advised that Batesville will revise the registrants list and may dismiss registrations as they see fit. Register Now!

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• Itautec Accelerates Profitable High Tech Customer Service

  - by charles.knapp

  Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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• CRM Goes to School, Supports Enrollment Growth

  - by Tony Berk

  At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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• How Social Is Your Contact Center?

  - by Charles Knapp

  More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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• Subaru CIO wins SIM Leadership Award

  - by tony.berk

  Congratulations to Brian Simmermon, CIO at Subaru of America, Inc., for winning the Society for Information Management's (SIM) fifth annual SIM Leadership Award. Simmermon joined Subaru of America in 2005 as Chief Information Officer. Simmermon then performed a company-wide technology assessment and determined that the business ran a large collection of applications, many of which duplicated functionality. Establishing the mantra, "Simplicity, Flexibility, and Cost Effectiveness", he reduced the total number of applications, moved to a small core set of systems - including Oracle and Siebel. Tom Doll, COO for Subaru of America said, "We are very pleased Brian has been recognized. He has consistently shown vision and leadership and under his leadership, our technology group's innovations have helped our sales to grow to record levels, regardless of the economic circumstances." Simmermon's technology group's aggressive business deliverables have helped Subaru to become one of the most successful brands in the US with the brand reaching record sales in both 2009 and 2010. Click here to read the full press release. Click here to learn about Subaru's success with Oracle products. Congratulations Brian!

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• Why The Athene Group Chose Fusion CRM

  - by Tony Berk

  A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• The Boston Globe Delivers Higher Satisfaction and Efficiency with Omni-Channel Support

  - by Tony Berk

  Unify customer interactions. Improve customer satisfaction. Increase agent efficiency. Better informed business decisions. These sound like a good set of goals for any business. Actually implementing processes to affect all of these is not necessarily easy for every business. On top of the normal challenges, throw in a rapidly changing industry and the challenge sounds daunting. But that's exactly what The Boston Globe took on, and customers are benefiting from a much improved experience. “We feel like we hit the bull’s eye with finding the right solution to support the growing digital environment,” said Robert Saurer, The Boston Globe's director of customer care and marketing.Oracle's RightNow CX solutions helped The Boston Globe to manage approximately 60,000 calls each month and respond to 5,000 monthly e-mails. More importantly, Web self-service rates are exploding and the online subscriber's most preferred support channel is chat. And what about social? The Boston Globe customer support team offers the same great level of support on their Facebook page and is monitoring Twitter and YouTube too! Read the full Customer Experience success story on The Boston Globe here.

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• Ajax -- re-load div on success.

  - by RPM

  I am trying to accomplish a "re-load." More specifically, I need to be able to refresh a portion of my page as a result of another successful ajax call. Moreover, I load my portion of the page via ajax which obtains it's content from an ajax post. The result is my content being displayed inside my portion precisely. I need this portion of the page refreshed after a successful ajax post. Here is some of the code: /* Ajax-- this part is loaded automatically, and I need it reloaded upon success of another ajax post. This data comes from the outcome of my other ajax function. */ $('#newCo').load('click', function() { $.ajax({ url: 'index.php?dkd432k=uBus/310/Indeed', dataType: 'json', success: function(json) { if (json['newCompare']) { $('#newCo .newResults').html(json['newCompare']); } } }); }); The next portion of code is responsible for posting the data of which I obtain in this above ajax function. function ZgHiapud (ofWhich) { $.ajax({ url: 'index.php?dkd432k=uBus/310/update', type: 'post', data: 'product_id=' + product_id, dataType: 'json', success: function(json) { $('.success, .warning, .attention, .information').remove(); if (json['success']) { $('.attention').fadeIn('slow'); $('#compare_total').html(json['total']); $('html, body').animate({ scrollTop: 0 }, 'slow'); } } }); } In the end, I need to obtain the data that I send to the server immediately upon success of the second ajax call. This data that is sent via the second ajax call needs to fire the first ajax call upon success.

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• UPK Customer Success Story: The City and County of San Francisco

  - by karen.rihs(at)oracle.com

  The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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• Online Accounts auth over and over again without success

  - by Mike Pretzlaw

  I just added my Google account to the "Online Accounts" in Gnome. Before my last restart the account couldn't be added for unknown reason. I authorized Gnome access to my Google Account, the window closed and nothing happened. Now I authorized Ubuntu access to my Google Account which worked well: But I can not open the Gnome Online Accounts even when I delete every online account: It's icon show up that it is loading in the dash but then suddenly disappears without any message. How to debug that? What can I do?

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• Microsoft Claims Success Versus Autorun Malware

  Microsoft recently used a post on the Threat Research and Response Blog section of its Malware Protection Center to describe how it is winning the battle against autorun malware. Although there is certainly no shortage of malware in the virtual world Microsoft has plenty of statistics to back its claims and it has displayed them with pride.... DNS Configured Correctly? Test Your Internal DNS With Our Free DNS Advisor Tool From Infoblox.

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• UPK Professional Customer Success Story: Medtronic

  - by [email protected]

  In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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