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  • The Art of Dealing with People

    Technical people generally don't easily adapt to being good salespeople. When a technical person takes on a customer-facing role as a support engineer, there are a whole lot of new skills required. Dr Petrova relates how the experience of a change in job gave her a new respect for the skills of sales and marketing.

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  • Why Do People Believe in SEO?

    As a matter of fact, people believe in SEO because of its most competitive nature and long term benefits. So do not get hesitated to contact with best SEO Company so as to get the desire done immediately.

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  • Blue people on flash videos (Youtube, Vimeo, etc...)

    - by Luis Alvarado
    After a recent update I am seeing EVERYONE in any video blue. Only the people are blue. First I was thinking it was an April Fools joke about the song Blue from Eiffel 65 but it has been 4 days already. I tested on another 2 PCs, same problem. It started about a week ago I think. I am using Flash 11.2.202.228 with Firefox 11. The problem is not there if I use Google Chrome. In Chrome the Flash Player is 11.2.31.118

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  • How do you handle developer that has taken an "early retirement"?

    - by Amir Rezaei
    I have worked in many projects and have notice some people just refuse and have no interest in learning new technology. They simply look down to every simple tool and technology. It’s hard to understand how they got here at first place. I have understanding for time for family and social activities. But I don’t understand the lack of any single interest. It’s kind of being in wrong business. I have read this question and I think the problem is the people. How do you handle a developer that has taken "early retirement" (unwilling to learn)? How do you motivate them? What is the term for people who refuses to learn new technology?

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  • Why do people hesitate using Python 3?

    - by Ham
    Python 3 has been released in December 2008. A lot of time has passed since then but still today many developers hesitate using Python 3. Even popular frameworks like Django are not compatible with Python 3 yet but still rely on Python 2. Sure, Python 3 has some incompatibilities to Python 2 and some people need to rely on backwards-compatibility. But hasn't Python 3 been around long enough now for most projects to switch or start with Python 3? Having two competiting versions has so many drawbacks; two branches need to be maintained, confusion for learners and so on, so why is there such a big hesitation throughout the Python community in switching to Python 3?

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  • How to verify real people?

    - by Gerben Jacobs
    For a music community, I want bands to be able to verify themselves. What is the best way to do this? For example I could let the record label mail me, but some bands are indepedent. I could also ask them to put a 'code' on their website or Facebook page and then check manually. I'm not per se looking for a waterproof solution, so no scanning of real life documents and I'm okay with doing the checks manually. In other words, how can you verify real people with their virtual presence?

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  • Can Kind People Finish First?

    - by Oracle Accelerate for Midsize Companies
    by Jim Lein, Oracle Midsize Programs In an earlier post, I expressed my undying love for KIND Snacks' products. This month's Oracle Profit magazine features an interview with KIND Healthy Snacks Founder and CEO Daniel Lubetzky entitled "Better Business". Lubetzky expresses his vision for making KIND a "not for profit only" company.  All great companies start with a good idea. In this case, that one great idea was to offer a healthy snack with ingredients you can "see and pronounce". That's one of things I really like about this company--that coupled with the fact that their snacks taste great. They compete in an over crowded playing field but I've found that it's rare to find an energy snack that both tastes good and is good for you.  A couple of interesting facts I learned from reading this article: Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 9 out of 10 consumers who try a KIND bar will purchase a KIND product again and recommend it to others KIND has the highest Net Promoter Score among the top 10 brands in the nutritional bar category (I confess I've never heard about this rating before but now that I have it's pretty cool) KIND's coporate mantra, "Do the Kind Thing" both encourages people to do random acts of kindness and provides easy mechanisms for doing so. Not coincidentally, I think, KIND is indeed a story about how nice guys can finish first. KIND has doubled in size every year for the last ten  years and now employees over 300 people, with sales exceeding $120M annually. Growth Applies Pressures One thing I know for certain from interacting our with fast growing customers over the last fifteen years is that growth applies myriad pressures across the organization--resources, processes, technology systems, and leadership agility. And it's easy to forget that Oracle was once an entrepreneurial startup and experienced all those same pressures that other growing companies are experiencing today. When asked by Profit Editor in Chief Aaron Lazenby, " What sort of pressure does KIND"s growth and success place on operations?", Lubetzky responded, "We have a demand planning process right now that is manual to a significant extent, and it just takes so much management time. It takes us days and sometimes weeks to produce information that is critical to our business—and by the time we get the results, we need revised data. Our sales leadership could go out selling, but instead they’re talking to our team about forecasts." Hitching Your Wagon to Oracle Lubetzky and his team selected Oracle for what I believe is our company's greatest strength: hitch your wagon to Oracle and you can trust that we will be there for the long run with the solutions you need and financial staying power. In Lubetzky's words, "The KIND philosophy requires you to have a long-term view of things; taking shortcuts may be the fastest way to get things done, but in the long term that can come back and bite you. Oracle is the type of company—and has the kind of platform—that is here for the long term. It’s not going to go away tomorrow. And Oracle is going to invest all the necessary resources into staying ahead of the game and improving." o next time you're in the supermarket or an REI (my favorite store in the world) or any of the other 80,000 locations that carry KIND, give one a try. Maybe some day you'll want to become a KIND Brand Ambassador.   Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Jim Lein I evangelize Oracle's enterprise solutions for growing midsize companies. I recently celebrated 15 years with Oracle, having joined JD Edwards in 1999. I'm based in Evergreen, Colorado and love relating stories about creativity and innovation whether they be about software, live music, or the mountains. The views expressed here are my own, and not necessarily those of Oracle.

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  • Why do people think SOAP is deprecated?

    - by user98q37479
    While browsing SO today I found this question here and it starts with this: Sure, you're gonna tell me that SOAP is depracated and all, well i'm forced to use it Found lots of statement like this one on SO up till now, this one just triggered me to ask this question. REST has its uses, SOAP has its uses, in some places they intersect as functionality but they are not replaceable to one another. So I wonder, why do people think SOAP is "deprecated"? Is it ignorance? Complexity of SOAP and WS-* specs? REST hype? What? If you think SOAP is deprecated please tell me why. I'm curious!

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  • Connecting People, Processes, and Content: An Online Event

    - by Brian Dirking
    This morning we announced a new online event, “Transform Your Business by Connecting People, Processes, and Content.” At this event you will learn how an integrated approach to business process management (BPM), portals, content management, and collaboration can help you make more accurate and timely decisions based on the collective knowledge across your organization. But more than that, this event will focus on how customers have been successful transforming to a social enterprise. We’ve blogged about a few of the in the past few weeks – Balfour Beatty, New Look, Texas A&M. This event will give you an opportunity to learn about other customers and their successes, as well as an opportunity to: Watch Oracle executives participate in a roundtable discussion on the state of the social enterprise Hear industry experts discuss best practices and case studies of leveraging BPM, portals, and content management to transform and improve business processes Engage the experts by having your questions answered in real time Register today and learn how Oracle Fusion Middleware provides the most complete, open, integrated, and best-of-breed solution in the industry for transforming your business.

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  • New qeep app for Java ME feature phones: meet qeepy people

    - by hinkmond
    Is it "qeepy" if you meet people by using your cell phone instead of, you know, talking to them? Nah. Not if it's a Java ME cell phone! See: Use Qeep to Meet Peeps Here's a quote: Qeep is a free app, and compatible with over 1,000 Java-enabled feature phones... ... Qeep is one of the world's largest mobile gaming and social discovery platforms. Members of the mobile community can play live multiplayer games; blog photos; send sound attacks, text messages and virtual gifts; and meet new friends worldwide. So, go on. Go, use Qeep on your Java ME feature phone to play multiplayer games, blog photos, and meet new friends worldwide. No one will think that you're weird... Not much, at least. Hinkmond

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  • Other people's files showing up in rhythmbox

    - by Avery Boyer
    I have my computer connected to a college network, and right now files that belong to other individuals on campus are showing up under Shared in rhythmbox. This is driving me up the wall, I absolutely despise the idea that files are being thrown around on the network and that other people's s*** is showing up on my computer, and that they may be able to see my files as well. This is a very, very serious problem as far as I am concerned and I want to know how I can ensure that I am sharing nothing with the network in the way of files on my computer and that no one else's files are showing up on my computer.

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  • Site inaccessible by some people, fine for others [on hold]

    - by Paul Howell
    A couple of days ago my website www.howellphoto.com (hosted by one.com, wordpress site) started loading really slowly, and I have been unable to access any pages linked from the homepage. Several of my friends have found the same issue, yet many are able to access the site without problem. Live support at one.com have not been all that much help, requesting the ip addresses of a few people who cannot access the site, and saying it could be a firewall issue. Wordpress support (my site was created in prophotoblogs) have been better and have updated all plugins, etc, but can see no issue from their end. My main issue is that even if there was a local fix that I could do on my computer, this would not help wih any potential customers visiting my site for information! This is driving me crazy!!! Any help will be legendary! Cheers, Paul

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  • How To Remove People and Objects From Photographs In Photoshop

    - by Eric Z Goodnight
    You might think that it’s a complicated process to remove objects from photographs. But really Photoshop makes it quite simple, even when removing all traces of a person from digital photographs. Read on to see just how easy it is. Photoshop was originally created to be an image editing program, and it excels at it. With hardly any Photoshop experience, any beginner can begin removing objects or people from their photos. Have some friends that photobombed an otherwise great pic? Tell them to say their farewells, because here’s how to get rid of them with Photoshop! Tools for Removing Objects Removing an object is not really “magical” work. Your goal is basically to cover up the information you don’t want in an image with information you do want. In this sample image, we want to remove the cigar smoking man, and leave the geisha. Here’s a couple of the tools that can be useful to work with when attempting this kind of task. Clone Stamp and Pattern Stamp Tool: Samples parts of your image from your background, and allows you to paint into your image with your mouse or stylus. Eraser and Brush Tools: Paint flat colors and shapes, and erase cloned layers of image information. Basic, down and dirty photo editing tools. Pen, Quick Selection, Lasso, and Crop tools: Select, isolate, and remove parts of your image with these selection tools. All useful in their own way. Some, like the pen tool, are nightmarishly tough on beginners. Remove a Person with the Clone Stamp Tool (Video) The video above uses the Clone Stamp tool to sample and paint with the background texture. It’s a simple tool to use, although it can be confusing, possibly counter-intuitive. Here’s some pointers, in addition to the video above. Select shortcut key to choose the Clone tool stamp from the Tools Panel. Always create a copy of your background layer before doing heavy edits by right clicking on the background in your Layers Panel and selecting “Duplicate.” Hold with the Clone Tool selected, and click anywhere in your image to sample that area. When you’re sampling an area, your cursor is “Aligned” with your sample area. When you paint, your sample area moves. You can turn the “Aligned” setting off by clicking the in the Options Panel at the top of your screen if you want. Change your brush size and hardness as shown in the video by right-clicking in your image. Use your lasso to copy and paste pieces of your image in order to cover up any parts that seem appropriate. Photoshop Magic with the “Content-Aware Fill” One of the hallmark features of CS5 is the “Content-Aware Fill.” Content aware fill can be an excellent shortcut to removing objects and even people in Photoshop, but it is somewhat limited, and can get confused. Here’s a basic rundown on how it works. Select an object using your Lasso tool, shortcut key . The Lasso works fine as this selection can be rough. Navigate to Edit > Fill, and select “Content-Aware,” as illustrated above, from the pull-down menu. It’s surprisingly simple. After some processing, Photoshop has done the work of removing the object for you. It takes a few moments, and it is not perfect, so be prepared to touch it up with some Copy-Paste, or some Clone stamp action. Content Aware Fill Has Its Limits Keep in mind that the Content Aware Fill is meant to be used with other techniques in mind. It doesn’t always perform perfectly, but can give you a great starting point. Take this image for instance. It is actually plausible to hide this figure and make this image look like he was never there at all. With a selection made with the Lasso tool, navigate to Edit > Fill and select “Content Aware” again. The result is surprisingly good, but as you can see, worthy of some touch up. With a result like this one, you’ll have to get your hands dirty with copy-paste to create believable lines in the background. With many photographs, Content Aware Fill will simply get confused and give you results you won’t be happy with. Additional Touch Up for Bad Background Textures with the Pattern Stamp Tool For the perfectionist, cleaning up the lumpy looking textures that the Clone Stamp can leave is fairly simple using the Pattern Stamp Tool. Sample an piece of your image with your Marquee Tool, shortcut key . Navigate to Edit > Define Pattern to create a new Pattern from your selection. Click OK to continue. Click and hold down on the Clone Stamp tool in your Tools Panel until you can select the Pattern Stamp Tool. Pick your new pattern from the Options at the top of your screen, in the Options Panel. Then simply right click in your image in order to pick as soft a brush as possible to paint with. Paint into your image until your background is as smooth as you want it to be, making your painted out object more and more invisible. If you get lines from your repeated texture, experiment turning the on and off and paint over them. In addition to this, simple use of the Crop Tool, shortcut , can recompose an image, making it look as if it never had another object in it at all. Combine these techniques to find a method that works best for your images. Have questions or comments concerning Graphics, Photos, Filetypes, or Photoshop? Send your questions to [email protected], and they may be featured in a future How-To Geek Graphics article. Image Credits: Geisha Kyoto Gion by Todd Laracuenta via Wikipedia, used under Creative Commons. Moai Rano raraku by Aurbina, in Public Domain. Chris Young visits Wrigley by TonyTheTiger, via Wikipedia, used under Creative Commons. Latest Features How-To Geek ETC Ask How-To Geek: How Can I Monitor My Bandwidth Usage? Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide CyanogenMod Updates; Rolls out Android 2.3 to the Less Fortunate MyPaint is an Open-Source Graphics App for Digital Painters Can the Birds and Pigs Really Be Friends in the End? [Angry Birds Video] Add the 2D Version of the New Unity Interface to Ubuntu 10.10 and 11.04 MightyMintyBoost Is a 3-in-1 Gadget Charger Watson Ties Against Human Jeopardy Opponents

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  • Administrators vs Programmers: Who's got more people Interaction / Working hours?

    - by sanksjaya
    Well, I've heard programmers get to interact with other programmers quiet a lot. But, who gets to meet a lot of new people on a daily basis at work without getting the feeling "Goosh! I'm stuck with him/this for another year :(" - Admins or Coders? And what kind of people domain do each get to interact with? Secondly, I've had this myth for a long time that unlike programmers, Network/System/Security Admins get locked-up in a den and juiced up late nights and early mornings. Most of the time they had to slip out of work without being noticed. But recently one of my seniors from my grad school told he had to work late and on weekends for a product release. How true and often does this happen with programmers and admins?

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  • People's experience of Cloud Computing (using Force.com)

    - by Digger
    I would like to know about people's experience of working with APEX and the SalesForce.com platform, was it easy to work with? How similar to Java and C# is it? What did you like? What don't you like? Would you recommend it? Do you think cloud computing has a long term successful future? My reason for asking is that I am currently looking at a new position which involves working with APEX on the SalesForce.com platform. The position interests me but I just want to try and understand what I might be signing up for with regards the languages/platform as it is completely different from what I have worked with before. I have seen lots of videos/blog posts online (mainly from the recent Dreamforce event) and they obviously are very positive but I was just after some experiences from developers, both positive and negative. I find cloud computing a very interesting idea, but I am very new to the subject. The position I am looking at offers a fantastic opportunity but I was just after some opinions on APEX and the platform as I have no real world experience just what I have seen from the online videos. I guess ultimately what I am asking is: Are APEX and the SalesForce.com platform good to get involved in? Is development on the Force.com just a "career dead end"? Is cloud computing just a fad? Or does it have a long term future? Apologies in advance if this is the wrong place to ask such a question. Thanks

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  • Quoting people for website dev. work

    - by Jason
    Hi All, I have recently given some quotes to a few people. And I need some advice about how things should be done... Q1: I've seen, heard of and read about a lot of developers using free resource sites online to obtain free Privacy Policy, Disclaimers etc for their/customers websites. A customer I quoted the other day expected me to write/get a disclaimer for their site. Who in their right mind would expect a document like that from a Web Developer? I just told them that they need to sort that stuff out themselves with a Lawyer or something, and then to send it to me so I can paste it on a webpage for them. Q2: If you're charging per hour, and you estimate that the project would take 1week to finish (including testing/releasing), but you soon realise that you'll require more time, do you RE-quote them? Or do you just finish off the site at the original quote price? Q3: How do you figure out how much you will charge your customers? Do you charge per-feature, or per hour, or per day, or all of the above? Thanks :)

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  • Why do people crawl sites without downloading pictures?

    - by Michael
    Let me show you what I mean: IP Pages Hits Bandwidth 85.xx.xx.xxx 236 236 735.00 KB 195.xx.xxx.xx 164 164 533.74 KB 95.xxx.xxx.xxx 90 90 293.47 KB It's very clear that these person are crawling my site with bots. There's no way that you could visit my site and use <1MB bandwidth. You might say that there's the possibility that they could be browsing the site using some browser or plug-in that does not download images, js/css files, etc., but the simple fact of the matter is that there are not 90-236 pages that are linked from the home page (outside of WP files), even if you visited every page twice. I could understand if these people were crawling the site for pictures, but once again, the bandwidth indicates that this isn't what is happening. Why, then, would they crawl the site to simply view the HTML/txt/js/etc. files? The only thing that I can come up with is that they are scanning for outdated versions of WordPress, SQL injection vulnerabilities, etc., which makes me inclined to outright ban the IPs, but I'm curious, is it possible that this person is a legitimate user, or at the very least, not intending to be harmful?

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  • Interviewing - convincing young interviewers that my experience matters [closed]

    - by ritu
    As requested, I split this question from a two part question I asked at http://stackoverflow.com/questions/2482071/modern-web-development-general-question My question is how do i convince the young programmers who interview me that my years of system programming experience, MFC, Win32 programming are still relevant and I should not be automatically rejected because I don't know the differences between Drupal and <pick your technology>. It seems like I can ask a dozen question that these guys won't be able to answer but somehow because I don't know the latest fad counts against me. I do read, but if you don't use what you read in your daily work, you will never have expert knowledge of it. So bottom line: is the only way for me to take a .NET or Java job is for me to start at the bottom all over?

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  • Young people using Emacs?

    - by bigmonachus
    I am a college student that has fallen in love with Emacs. I have used IDEs in the past, and although features like Intellisense made the switch to Emacs very hard, I now think that Emacs is much more powerful, and features like Intellisense can be pretty closely matched by various modes depending on language (and I am not referring to M-/). I am happily writing Elisp code for everything that I need that isn't provided by modes or by Emacs itself and I love the way that it adapts and molds to my needs. However, I do think that its main disadvantage is the fact that it has a pretty steep learning curve and that most new programmers will not even begin to learn it out of many common misconceptions. So, I want to know the opinions of young people (or any person who didn't start using Emacs before there were IDEs) that are Emacs users. Just to get some reassurance that Emacs is not dead within our Eclipse-loving generation =). (Opinions of users of any other highly extensible editor like Jedit are also welcome)

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  • Programming as a minor

    - by Tomas Cokis
    Hello Everyone! I've never asked a question here at programmers, and for reasons which will become obvious later I've never answered one here, but I do poke around in short bursts. Anyway, I'm 15 right now, and I've been programming in C++ for 4 years, just working on my own projects that are aim so high as to never be finished. I've been working on a single project for the last year, and every 3 months, I add a new system into it. It might be a value tabling directory enabled log system, or a render system, or a class to load up xml files, whatever it is, I don't mind too much that the overall project (a 3d engine) isn't ever going to get finished, I just get some satisfaction from getting what I have done building and running. I don't know what I want to do when I grow up, although I suspect I'll go into some form of engineering, but I was interested in knowing if I do choose to go into a career as a developer, what kind of material I could look at to push myself up and get myself experience that might help my career later. I'm not talking about books in particular, I'm more interested in subjects areas that will get me access to good job opportunities, or that will give me a hand-up if I do computer science and software related courses at uni. One of the things I was thinking of doing was designing some of the logic gate components of a small computer - which I started briefly over the holidays, working out integer addition, subtraction and multiplication. That kind of stuff interests me, but is it really useful - or more useful then just more programming? But anyway, Any advice? Should I continue on my perpetual 3d engine? Are there any other projects or particular accomplishments that would help my education? Perhaps I should mention that I live in Perth, Australia, so local software companies are likely to be more scarce then usual.

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  • People, Process & Engagement: WebCenter Partner Keste

    - by Michael Snow
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Within the WebCenter group here at Oracle, discussions about people, process and engagement cross over many vertical industries and products. Amidst our growing partner ecosystem, the community provides us insight into great customer use cases every day. Such is the case with our partner, Keste, who provides us a guest post on our blog today with an overview of their innovative solution for a customer in the transportation industry. Keste is an Oracle software solutions and development company headquartered in Dallas, Texas. As a Platinum member of the Oracle® PartnerNetwork, Keste designs, develops and deploys custom solutions that automate complex business processes. Seamless Customer Self-Service Experience in the Trucking Industry with Oracle WebCenter Portal  Keste, Oracle Platinum Partner Customer Overview Omnitracs, Inc., a Qualcomm company provides mobility solutions for trucking fleets to companies in the transportation industry. Omnitracs’ mobility services include basic communications such as text as well as advanced monitoring services such as GPS tracking, temperature tracking of perishable goods, load tracking and weighting distribution, and many others. Customer Business Needs Already the leading provider of mobility solutions for large trucking fleets, they chose to target smaller trucking fleets as new customers. However their existing high-touch customer support method would not be a cost effective or scalable method to manage and service these smaller customers. Omnitracs needed to provide several self-service features to make customer support more scalable while keeping customer satisfaction levels high and the costs manageable. The solution also had to be very intuitive and easy to use. The systems that Omnitracs sells to these trucking customers require professional installation and smaller customers need to track and schedule the installation. Information captured in Oracle eBusiness Suite needed to be readily available for new customers to track these purchases and delivery details. Omnitracs wanted a high impact User Interface to significantly improve customer experience with the ability to integrate with EBS, provisioning systems as well as CRM systems that were already implemented. Omnitracs also wanted to build an architecture platform that could potentially be extended to other Portals. Omnitracs’ stated goal was to deliver an “eBay-like” or “Amazon-like” experience for all of their customers so that they could reach a much broader market beyond their large company customer base. Solution Overview In order to manage the increased complexity, the growing support needs of global customers and improve overall product time-to-market in a cost-effective manner, IT began to deliver a self-service model. This self service model not only transformed numerous business processes but is also allowing the business to keep up with the growing demands of the (internal and external) customers. This solution was a customer service Portal that provided self service capabilities for large and small customers alike for Activation of mobility products, managing add-on applications for the devices (much like the Apple App Store), transferring services when trucks are sold to other companies as well as deactivation all without the involvement of a call service agent or sending multiple emails to different Omnitracs contacts. This is a conceptual view of the Customer Portal showing the details of the components that make up the solution. 12.00 The portal application for transactions was entirely built using ADF 11g R2. Omnitracs’ business had a pressing requirement to have a portal available 24/7 for its customers. Since there were interactions with EBS in the back-end, the downtimes on the EBS would negate this availability. Omnitracs devised a decoupling strategy at the database side for the EBS data. The decoupling of the database was done using Oracle Data Guard and completely insulated the solution from any eBusiness Suite down time. The customer has no knowledge whether eBS is running or not. Here are two sample screenshots of the portal application built in Oracle ADF. Customer Benefits The Customer Portal not only provided the scalability to grow the business but also provided the seamless integration with other disparate applications. Some of the key benefits are: Improved Customer Experience: With a modern look and feel and a Portal that has the aspects of an App Store, the customer experience was significantly improved. Page response times went from several seconds to sub-second for all of the pages. Enabled new product launches: After successfully dominating the large fleet market, Omnitracs now has a scalable solution to sell and manage smaller fleet customers giving them a huge advantage over their nearest competitors. Dozens of new customers have been acquired via this portal through an onboarding process that now takes minutes Seamless Integrations Improves Customer Support: ADF 11gR2 allowed Omnitracs to bring a diverse list of applications into one integrated solution. This provided a seamless experience for customers to route them from Marketing focused application to a customer-oriented portal. Internally, it also allowed Sales Representatives to have an integrated flow for taking a prospect through the various steps to onboard them as a customer. Key integrations included: Unity Core Salesforce.com Merchant e-Solution for credit card Custom Omnitracs Applications like CUPS and AUTO Security utilizing OID and OVD Back end integration with EBS (Data Guard) and iQ Database Business Impact Significant business impacts were realized through the launch of customer portal. It not only allows the business to push through in underserved segments, but also reduces the time it needs to spend on customer support—allowing the business to focus more on sales and identifying the market for new products. Some of the Immediate Benefits are The entire onboarding process is now completely automated and now completes in minutes. This represents an 85% productivity improvement over their previous processes. And it was 160 times faster! With the success of this self-service solution, the business is now targeting about 3X customer growth in the next five years. This represents a tripling of their overall customer base and significant downstream revenue for the ongoing services. 90%+ improvement of customer onboarding and management process by utilizing, single sign on integration using OID/OAM solution, performance improvements and new self-service functionality Unified login for all Customers, Partners and Internal Users enables login to a common portal and seamless access to all other integrated applications targeted at the respective audience Significantly improved customer experience with a better look and feel with a more user experience focused Portal screens. Helped sales of the new product by having an easy way of ordering and activating the product. Data Guard helped increase availability of the Portal to 99%+ and make it independent of EBS downtime. This gave customers the feel of high availability of the portal application. Some of the anticipated longer term Benefits are: Platform that can be leveraged to launch any new product introduction and enable all product teams to reach new customers and new markets Easy integration with content management to allow business owners more control of the product catalog Overall reduced TCO with standardization of the Oracle platform Managed IT support cost savings through optimization of technology skills needed to support and modify this solution ------------------------------------------------------------ 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Times New Roman","serif";}

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