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  • Deloitte 2013 Global Contact Center Survey

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 "77% of contact centers expect to maintain or grow in size in the next 12-24 months." This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • When not to use Google Web Toolkit?

    - by Jas
    I'm considering use of GWT on a major in-house web app development project, namely it's major advantage in my eyes is the cross-compilation to Javascript which would (at least theoretically) help my team reduce the size of tech stack by one. However, having been burnt before (like most devs), I would like to hear from programmers who did actually use it on any problems with GWT which would hamper, or limit, it's use within a certain problem domain. When do you not recommend using GWT, and why?

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  • Book to Help OBI11g Developers by Mark Rittman

    - by Mike.Hallett(at)Oracle-BI&EPM
    Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Mark Rittman has published an extensive up to date Developer’s Guide for Oracle Business Intelligence 11g. For a great summary of what you can get from this new book have a quick look at the review posted here by Abhinav Agarwal.

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  • How to override HTML <FONT SIZE="2"> with CSS

    - by Deverill
    I was given the task of doing a facelift to our current site. I am moderately well versed in CSS so I am converting the bazillion tags to CSS styles and deleting about 2 times that many that were simply not necessary. It's all going well until I run into a certain product page that is only a wrapper into which other HTML files are pulled by a server.execute(filename) command. (we're using aspx for the wrapper page.) There are almost 700 of these pages and they all are cursed with this and that. Past editors with FrontPage that only know how to drag pretty things on the screen. Anyway, I am wondering if there is a way to use CSS in the wrapper page to override the tag behavior so I can make it something sane that fits with the rest of my pages. I'd even be open to something JavaScript that would remove the tags, but that's my less preferred solution. Thanks!

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  • m2e-wtp proposal to move into an Eclipse project

    - by gstachni
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} I am attending EclipseCon 2012 in Reston VA this week and had a chance to attend Jason van Zyl's session on M2E. One announcement during the presentation was the plan to move m2e-wtp plugin into the m2e project at Eclipse. The project proposal was posted yesterday afternoon for those who are interested - http://www.eclipse.org/proposals/technology.m2e.m2e-wtp/. Jason said that m2e-wtp will not make it into the m2e Juno release but they expect the code to be transitioned over to Eclipse over the next six months. Getting the maven and wtp project models to play nicely together has been an issue for quite some time for our users. Hopefully this is a good step toward resolving those issues.

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  • Reference Data Management

    - by rahulkamath
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableColorfulListAccent2 {mso-style-name:"Colorful List - Accent 2"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:72; mso-style-unhide:no; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-tstyle-shading:#F8EDED; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:25; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; color:black; mso-themecolor:text1;} table.MsoTableColorfulListAccent2FirstRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#9E3A38; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themeshade:204; mso-tstyle-border-bottom:1.5pt solid white; mso-tstyle-border-bottom-themecolor:background1; color:white; mso-themecolor:background1; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:white; mso-tstyle-shading-themecolor:background1; mso-tstyle-border-top:1.5pt solid black; mso-tstyle-border-top-themecolor:text1; color:#9E3A38; mso-themecolor:accent2; mso-themeshade:204; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2FirstCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:first-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2LastCol {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:last-column; mso-style-priority:72; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableColorfulListAccent2OddColumn {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-column; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#EFD3D2; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:63; mso-tstyle-border-top:cell-none; mso-tstyle-border-left:cell-none; mso-tstyle-border-bottom:cell-none; mso-tstyle-border-right:cell-none; mso-tstyle-border-insideh:cell-none; mso-tstyle-border-insidev:cell-none;} table.MsoTableColorfulListAccent2OddRow {mso-style-name:"Colorful List - Accent 2"; mso-table-condition:odd-row; mso-style-priority:72; mso-style-unhide:no; mso-tstyle-shading:#F2DBDB; mso-tstyle-shading-themecolor:accent2; mso-tstyle-shading-themetint:51;} Reference Data Management Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise MDM solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or mastering sales territories in light of rapid fire acquisitions that require frequent sales territory refinement, equitable distribution of leads and accounts to salespersons, and alignment of budget/forecast with results to optimize sales coverage. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation. What is reference data? Reference data is a close cousin of master data. While master data may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and give them contextual value. The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards. Types & Codes Taxonomies Relationships / Mappings Standards Transaction Codes Industry Classification Categories and Codes, e.g., North America Industry Classification System (NAICS) Product / Segment; Product / Geo Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601) Lookup Tables (e.g., Gender, Marital Status, etc.) Product Categories City à State à Postal Codes Currency Codes (e.g., ISO) Status Codes Sales Territories (e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense) Customer / Market Segment; Business Unit / Channel Country Codes (e.g., ISO 3166, UN) Role Codes Market Segments Country Codes / Currency Codes / Financial Accounts Date/Time, Time Zones (e.g., ISO 8601) Domain Values Universal Standard Products and Services Classification (UNSPSC), eCl@ss International Classification of Diseases (ICD) e.g., ICD9 à IC10 mappings Tax Rates Why manage reference data? Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment. Sample Use Cases of Reference Data Management Healthcare: Diagnostic Codes The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon. Spend Management: Product, Service & Supplier Codes Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks. Specialty Finance: Point of Sales Transaction Codes and Product Codes In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations. Multi-National Companies: Industry Classification Schemes As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change.

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  • Track sales and commission with third-party tool

    - by Andrew
    I have a clothing website where I link to various clothing retailers. I have reached an agreement with one of the retailers whereby they will pay a commission to us for every sale they make from traffic that was referred by our site. I need a mechanism for tracking how much commission should be paid to us, that involves as little work as possible to implement from their side. We both have Google Analytics. Option 1: They record a goal in their GA account whenever someone makes a purchase on their site. They see how many completed goals are marked as referral traffic from our site and calculate commission accordingly. The problem with this is that the whole process of calculating and paying commission will be manual. They will need to frequently check how many sales were generated by referral traffic from our site, and probably we will have to chase them for commission payments. Also - since we won't have access to their GA data - we will need to trust that they report all sales accurately. Option 2: Sign them up to an affiliate network like Commission Junction or Google's Affiliate Network, and connect to them through this network. The problem with this solution is that it seems too heavyweight; ideally we don't want to ask a retailer to go through the whole sign up process just to deal with us and pay us commission. I am assuming that there must be some lightweight service that tracks the number of sales by one site and pays commission accordingly to the other site, where the sign up and installation procedure is simple and fast.

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  • Google Keyword Tools - Free to Use

    Keywords is the concept at the base of search engines, and of big part of the internet and the global online business. Everyday millions of persons using the internet connect to a search engine in order to search any possible topic, and to get specific results they enter keywords and key phrases about.

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  • How do I change pages registering as 404 to 200

    - by christian
    I have this problem. After relaunching my site: http://www.kgstiles.com, traffic dropped immensely(about 60%). After troubleshooting for a week and a half - losing thousands of dollars off of lost traffic in the process, I found that Google was getting a 404 error at the end of many of my 301 redirects(so it wouldn't index the new pages). Most of of the pages, though, would register in my browser. They registered as a 404 error in Google's index as well as a 404checker. So my first question is: could this be what's causing my loss of traffic? and second: how do I fix it? I'm desperate! Any help is appreciated! # BEGIN s2Member GZIP exclusions <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteCond %{QUERY_STRING} (^|\?|&)s2member_file_download\=.+ RewriteRule .* - [E=no-gzip:1] </IfModule> # END s2Member GZIP exclusions # BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> <IfModule mod_rewrite.c> RewriteEngine On RewriteRule ^moreinfo/(.*)$ http://www.kgstiles.com/moreinfo$1 [R=301] RewriteRule ^healthsolutions/(.*)$ http://www.kgstiles.com/healthsolutions$1 [R=301] RewriteRule ^(.*)\.html$ $1/ [R=301,L] RewriteRule ^(.*)\.htm$ $1/ [R=301,L] </IfModule> # END WordPress

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  • What Keywords Rank High in Google?

    Learn the basics of how keywords help you rank high in the search engines. Implementing the proper keywords into your websites, blogs and other web 2.0 strategies can generate a ton of free traffic.

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  • how to drag a 'div' element to the google maps ,that be changed to a 'marker'..use jquery

    - by zjm1126
    this is my code : <!DOCTYPE html PUBLIC "-//WAPFORUM//DTD XHTML Mobile 1.0//EN" "http://www.wapforum.org/DTD/xhtml-mobile10.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" > <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="viewport" content="width=device-width,minimum-scale=1.0,maximum-scale=1.0,user-scalable=no"> </head> <body onload="initialize()" onunload="GUnload()"> <style type="text/css"> </style> <div id="map_canvas" style="width: 500px; height: 300px;float:left;"></div> <div id=b style="width: 50px; height: 50px;background:red;float:left;margin-left:300px;"></div> <script src="jquery-1.4.2.js" type="text/javascript"></script> <script src="jquery-ui-1.8rc3.custom.min.js" type="text/javascript"></script> <script src="http://ditu.google.cn/maps?file=api&amp;v=2&amp;key=ABQIAAAA-7cuV3vqp7w6zUNiN_F4uBRi_j0U6kJrkFvY4-OX2XYmEAa76BSNz0ifabgugotzJgrxyodPDmheRA&sensor=false"type="text/javascript"></script> <script type="text/javascript"> //********** function initialize() { if (GBrowserIsCompatible()) { // function createMarker(point, number) { var marker = new GMarker(point); var message = ["?","?","?","??","??"]; marker.value = number; GEvent.addListener(marker, "click", function() { var myHtml = "<b>#" + number + "</b><br/>" + message[number -1]; map.openInfoWindowHtml(point, myHtml); }); return marker; } // var map = new GMap2(document.getElementById("map_canvas")); map.setCenter(new GLatLng(39.9493, 116.3975), 13); // Add 5 markers to the map at random locations var bounds = map.getBounds(); var southWest = bounds.getSouthWest(); var northEast = bounds.getNorthEast(); var lngSpan = northEast.lng() - southWest.lng(); var latSpan = northEast.lat() - southWest.lat(); for (var i = 0; i < 5; i++) { var point = new GLatLng(southWest.lat() + latSpan * Math.random(), southWest.lng() + lngSpan * Math.random()); map.addOverlay(createMarker(point, i + 1)); } } } //************* $("#b").draggable(); </script> </body> </html>

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  • Will search engines discover that our old pages have been 301 redirected if there are no more links to them in the old site?

    - by Obay
    We've moved our website to a new domain. Thousands of our pages come from one PHP file in the old site (e.g. oldsite.com/news.php?id=<id>). So we added some code in news.php file to do a 301 redirect to the specific corresponding news article in the new website (newsite.com/news/<id>). We have not yet done a 301 redirect for the root of the old site (so we could display a notice to our users that we've moved), but all links inside it are already 301 redirected. My concern is that, when Google crawls our old website, it will no longer be able to find the old news articles and discover that they have been 301 Redirected -- is this correct? If so, does that mean our PageRank won't be carried over to the new site? I've also read that we would need to create a sitemap for the new site. Is it possible to indicate in the sitemap the old and new locations of specific pages? Because if not, how will Google know? (I'm not sure change of address in Webmaster Tools would be specific enough).

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  • Google App Engine how to get an object from the servlet ?

    - by Frank
    I have the following class objects in Google App Engine's dadastore, I can see them from the "Datastore Viewer " : import javax.jdo.annotations.IdGeneratorStrategy; import javax.jdo.annotations.IdentityType; import javax.jdo.annotations.PersistenceCapable; import javax.jdo.annotations.Persistent; import javax.jdo.annotations.PrimaryKey; @PersistenceCapable(identityType=IdentityType.APPLICATION) public class Contact_Info_Entry implements Serializable { @PrimaryKey @Persistent(valueStrategy=IdGeneratorStrategy.IDENTITY) Long Id; public static final long serialVersionUID=26362862L; String Contact_Id="",First_Name="",Last_Name="",Company_Name="",Branch_Name="",Address_1="",Address_2="",City="",State="",Zip="",Country=""; double D_1,D_2; boolean B_1,B_2; Vector<String> A_Vector=new Vector<String>(); public Contact_Info_Entry() { } ...... } How can my java applications get the object from a servlet url ? For instance if have an instance of Contact_Info_Entry who's Contact_Id is "ABC-123", and my App Id is : nm-java When my java program accesses the url : "http://nm-java.appspot.com/Check_Contact_Info?Contact_Id=ABC-123 How will the Check_Contact_Info servlet get the object from datastore and return it to my app ? public class Check_Contact_Info_Servlet extends HttpServlet { static boolean Debug=true; public void doGet(HttpServletRequest request,HttpServletResponse response) throws IOException { } ... protected void doPost(HttpServletRequest request,HttpServletResponse response) throws ServletException,IOException { doGet(request,response); } } Frank

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  • Twitter refresh page via API

    - by superexsl
    Hey all, I'm using the Twitter API (via TweetSharp) and was wondering if it's possible to automatically refresh the page from the API so that all users see the update? If so, is it also possible to take it one step further by only have a partial page update so only the relevant change is updated instead of the entire page? Thanks for any help

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