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• El éxito del Customer Experience

  - by Noelia Gomez

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Desde hace más de un año Oracle está apostando por soluciones que supongan un cambio en la gestión de la relación con el cliente, mejorando su experiencia para fidelizarle mientras las empresas ahorran en costes. Por otro lado, son muchas las empresas las que se han dado cuenta de esta necesidad y de que las redes sociales permiten una conexión con el cliente que antes no se había logrado, pudiendo detectar necesidades antes desconocidas. Por todo ello, el pasado 29 de Octubre Contact Center, en colaboración con Oracle, quiso invitar la los especialistas de Customer Experience de las mayores empresas de España en una jornada ejecutiva para descubrir las novedades en este área e intercambiar opiniones con otros expertos. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} Fernando Rumbero, Iberia Applications Cluster Leader de Oracle, abrió las ponencias hablando de la “Tercera Revolución”, una presentación que nos abrió la perspectiva de la realidad en la que vivimos, clientes, usuarios y empresas. Por su parte, Victor Lopez, Sales Consulting Director de Oracle, nos condujo en Un recorrido por el mundo del cliente para lograr ofrecer una experiencia que este espera. Después, conocimos casos prácticos de la mano de Albert Valls, especialista en CX, que nos mostró los resultados de algunos de nuestros clientes y como han logrado alcanzar sus objetivos. Tras un breve descanso que dio lugar al networking, escuchamos a la ponencia más esperada de la jornada: ¿Por qué Linkedin tienen 249 millones de usuarios? Francesc Arbiol, Head of Iberia, Linkedin, fue el responsable de responder a esta pregunta, dándonos las claves para ofrecer un servicio de alta calidad y rentable con Oracle RightNow. En el momento para preguntas y respuestas, moderado por Guillermo San Roman, Applications Sales Director de Oracle, los asistentes estuvieron muy activos y fueron muchas las interacciones con los ponentes y entre los propios asistentes. En este espacio se pusieron de manifiesto las preguntas más latentes de este escenario: ¿Estamos preparados para dar respuesta y comprender al cliente de hoy? ¿Cómo dirigir y priorizar las actividades para alcanzar el mejor resultado?Infraestructuras y claves para aprender a liderar la experiencia de cliente. ¿Cómo integrar a todas las áreas de la empresa en el proceso de Customer Experience? Proactividad y multicanalidad: dos principios básicos en el Customer Experience La jornada se cerró con un coctel en el que el prevaleció el intercambio de opiniones y encuentros entre profesionales. Sin duda un evento de los que te hacen irte a casa con miles de ideas en la cabeza. ¿Estuviste en el encuentro? Cuéntanos, ¿qué te pareció? ¿No pudiste asistir? Ponte en contacto con nosotros y nos acercaremos a tu oficina.   /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Visualising data a different way with Pivot collections

  - by Rob Farley

  Roger’s been doing a great job extending PivotViewer recently, and you can find the list of LobsterPot pivots at http://pivot.lobsterpot.com.au Many months back, the TED Talk that Gary Flake did about Pivot caught my imagination, and I did some research into it. At the time, most of what we did with Pivot was geared towards what we could do for clients, including making Pivot collections based on students at a school, and using it to browse PDF invoices by their various properties. We had actual commercial work based on Pivot collections back then, and it was all kinds of fun. Later, we made some collections for events that were happening, and even got featured in the TechEd Australia keynote. But I’m getting ahead of myself... let me explain the concept. A Pivot collection is an XML file (with .cxml extension) which lists Items, each linking to an image that’s stored in a Deep Zoom format (this means that it contains tiles like Bing Maps, so that the browser can request only the ones of interest according to the zoom level). This collection can be shown in a Silverlight application that uses the PivotViewer control, or in the Pivot Browser that’s available from getpivot.com. Filtering and sorting the items according to their facets (attributes, such as size, age, category, etc), the PivotViewer rearranges the way that these are shown in a very dynamic way. To quote Gary Flake, this lets us “see patterns which are otherwise hidden”. This browsing mechanism is very suited to a number of different methods, because it’s just that – browsing. It’s not searching, it’s more akin to window-shopping than doing an internet search. When we decided to put something together for the conferences such as TechEd Australia 2010 and the PASS Summit 2010, we did some screen-scraping to provide a different view of data that was already available online. Nick Hodge and Michael Kordahi from Microsoft liked the idea a lot, and after a bit of tweaking, we produced one that Michael used in the TechEd Australia keynote to show the variety of talks on offer. It’s interesting to see a pattern in this data: The Office track has the most sessions, but if the Interactive Sessions and Instructor-Led Labs are removed, it drops down to only the sixth most popular track, with Cloud Computing taking over. This is something which just isn’t obvious when you look an ordinary search tool. You get a much better feel for the data when moving around it like this. The more observant amongst you will have noticed some difference in the collection that Michael is demonstrating in the picture above with the screenshots I’ve shown. That’s because it’s been extended some more. At the SQLBits conference in the UK this year, I had some interesting discussions with the guys from Xpert360, particularly Phil Carter, who I’d met in 2009 at an earlier SQLBits conference. They had got around to producing a Pivot collection based on the SQLBits data, which we had been planning to do but ran out of time. We discussed some of ways that Pivot could be used, including the ways that my old friend Howard Dierking had extended it for the MSDN Magazine. I’m not suggesting I influenced Xpert360 at all, but they certainly inspired us with some of their posts on the matter So with LobsterPot guys David Gardiner and Roger Noble both having dabbled in Pivot collections (and Dave doing some for clients), I set Roger to work on extending it some more. He’s used various events and so on to be able to make an environment that allows us to do quick deployment of new collections, as well as showing the data in a grid view which behaves as if it were simply a third view of the data (the other two being the array of images and the ‘histogram’ view). I see PivotViewer as being a significant step in data visualisation – so much so that I feature it when I deliver talks on Spatial Data Visualisation methods. Any time when there is information that can be conveyed through an image, you have to ask yourself how best to show that image, and whether that image is the focal point. For Spatial data, the image is most often a map, and the map becomes the central mode for navigation. I show Pivot with postcode areas, since I can browse the postcodes based on their data, and many of the images are recognisable (to locals of South Australia). Naturally, the images could link through to the map itself, and so on, but generally people think of Spatial data in terms of navigating a map, which doesn’t always gel with the information you’re trying to extract. Roger’s even looking into ways to hook PivotViewer into the Bing Maps API, in a similar way to the Deep Earth project, displaying different levels of map detail according to how ‘zoomed in’ the images are. Some of the work that Dave did with one of the schools was generating the Deep Zoom tiles “on the fly”, based on images stored in a database, and Roger has produced a collection which uses images from flickr, that lets you move from one search term to another. Pulling the images down from flickr.com isn’t particularly ideal from a performance aspect, and flickr doesn’t store images in a small-enough format to really lend itself to this use, but you might agree that it’s an interesting concept which compares nicely to using Maps. I’m looking forward to future versions of the PivotViewer control, and hope they provide many more events that can be used, and even more hooks into it. Naturally, LobsterPot could help provide your business with a PivotViewer experience, but you can probably do a lot of it yourself too. There’s a thorough guide at getpivot.com, which is how we got into it. For some examples of what we’ve done, have a look at http://pivot.lobsterpot.com.au. I’d like to see PivotViewer really catch on a data visualisation tool.

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• How to set conditional activation to taskflows?

  - by shantala.sankeshwar(at)oracle.com

  This article describes implementing conditional activation to taskflows.Use Case Description Suppose we have a taskflow dropped as region on a page & this region is enclosed in a popup .By default when the page is loaded the respective region also gets loaded.Hence a region model needs to provide a viewId whenever one is requested.  A consequence of this is the TaskFlowRegionModel always has to initialize its task flow and execute the task flow's default activity in order to determine a viewId, even if the region is not visible on the page.This can lead to unnecessary performance overhead of executing task flow to generate viewIds for regions that are never visible. In order to increase the performance,we need to set the taskflow bindings activation property to 'conditional'.Below described is a simple usecase that shows how exactly we can set the conditional activations to taskflow bindings.Steps:1.Create an ADF Fusion web ApplicationView image 2.Create Business components for Emp tableView image3.Create a view criteria where deptno=:some_bind_variableView image4.Generate EmpViewImpl.java file & write the below code.Then expose this to client interface.    public void filterEmpRecords(Number deptNo){            // Code to filter the deptnos         ensureVariableManager().setVariableValue("some_bind_variable",  deptNo);        this.applyViewCriteria(this.getViewCriteria("EmpViewCriteria"));        this.executeQuery();       }5.Create an ADF Taskflow with page fragements & drop the above method on the taskflow6.Also drop the view activity(showEmp.jsff) .Define control flow case from the above method activity to the view activity.Set the method activity as default activityView image7.Create  main.jspx page & drop the above taskflow as region on this pageView image8.Surround the region with the dialog & surround the dialog with the popup(id is Popup1)9.Drop the commandButton on the above page & insert af:showPopupBehavior inside the commandButton:<af:commandButton text="show popup" id="cb1"><af:showPopupBehavior popupId="::Popup1"/></af:commandButton>10.Now if we execute this main page ,we will notice that the method action gets called even before the popup is launched.We can avoid this this by setting the activation property of the taskflow to conditional11.Goto the bindings of the above main page & select the taskflow binding ,set its activation property to 'conditional' & active property to Boolean value #{Somebean.popupVisible}.By default its value should be false.View image12.We need to set the above Boolean value to true only when the popup is launched.This can be achieved by inserting setPropertyListener inside the popup:<af:setPropertyListener from="true" to="#{Somebean.popupVisible}" type="popupFetch"/>13.Now if we run the page,we will notice that the method action is not called & only when we click on 'show popup' button the method action gets called.

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• Getting More Out of UPK

  - by [email protected]

  Are you getting the most out of UPK? Remember the idea of streamlining your content creation efforts? How about the concept of collaboration during development? How are you leveraging the System Process Documents or Test Scripts? Is your training team benefiting from the creation of process documentation? Is UPK linked into the help menu of your application or your even at the browser level (Smart Help)? Many customers underutilize UPK. Some customers just think of UPK as a training creation solution or just for creating documentation. To get the full value of UPK you need to first evaluate how the UPK developer is installed. Single User or Multi User? If you have more than two developers of UPK, then there is a significant benefit from installing UPK in multi user mode. This helps drive collaboration, automatic version control and better facilitation of the workflow and state features with use of customized views for the developers. Has your organization installed Usage Tracking? How are the outputs deployed and for how many applications? If these questions have you thinking about your overall usage of UPK and you see significant improvement by using more of what UPK has to offer, then it could be time for a UPK Health Check. Contact your UPK Sales Consultant to help understand your environment and how to maximize the value of UPK and start getting more out of the product.

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• Dynamic Data Connections

  - by Tim Dexter

  I have had a long running email thread running between Dan and David over at Valspar and myself. They have built some impressive connectivity between their in house apps and BIP using web services. The crux of their problem has been that they have multiple databases that need the same report executed against them. Not such an unusual request as I have spoken to two customers in the last month with the same situation. Of course, you could create a report against each data connection and just run or call the appropriate report. Not too bad if you have two or three data connections but more than that and it becomes a maintenance nightmare having to update queries or layouts. Ideally you want to have just a single report definition on the BIP server and to dynamically set the connection to be used at runtime based on the user or system that the user is in. A quick bit of digging and help from Shinji on the development team and I had an answer. Rather embarassingly, the solution has been around since the Oct 2010 rollup patch last year. Still, I grabbed the latest Jan 2011 patch - check out Note 797057.1 for the latest available patches. Once installed, I used the best web service testing tool I have yet to come across - SoapUI. Just point it at the WSDL and you can check out the available services and their parameters and then test them too. The XML packet has a new dynamic data source entry. You can set you own custom JDBC connection or just specify an existing data source name thats defined on the server. <pub:runReport> <pub:reportRequest> <pub:attributeFormat>xml</pub:attributeFormat> <pub:attributeTemplate>0</pub:attributeTemplate> <pub:byPassCache>true</pub:byPassCache> <pub:dynamicDataSource> <pub:JDBCDataSource> <pub:JDBCDriverClass></pub:JDBCDriverClass> <pub:JDBCDriverType></pub:JDBCDriverType> <pub:JDBCPassword></pub:JDBCPassword> <pub:JDBCURL></pub:JDBCURL> <pub:JDBCUserName></pub:JDBCUserName> <pub:dataSourceName>Conn1</pub:dataSourceName> </pub:JDBCDataSource> </pub:dynamicDataSource> <pub:reportAbsolutePath>/Test/Employee Report/Employee Report.xdo</pub:reportAbsolutePath> </pub:reportRequest> <pub:userID>Administrator</pub:userID> <pub:password>Administrator</pub:password> </pub:runReport> So I have Conn1 and Conn2 defined that are connections to different databases. I can just flip the name, make the WS call and get the appropriate dataset in my report. Just as an example, here's my web service call java code. Just a case of bringing in the BIP java libs to my java project. publicReportServiceService = new PublicReportServiceService(); PublicReportService publicReportService = publicReportServiceService.getPublicReportService_v11(); String userID = "Administrator"; String password = "Administrator"; ReportRequest rr = new ReportRequest(); rr.setAttributeFormat("xml"); rr.setAttributeTemplate("1"); rr.setByPassCache(true); rr.setReportAbsolutePath("/Test/Employee Report/Employee Report.xdo"); rr.setReportOutputPath("c:\\temp\\output.xml"); BIPDataSource bipds = new BIPDataSource(); JDBCDataSource jds = new JDBCDataSource(); jds.setDataSourceName("Conn1"); bipds.setJDBCDataSource(jds); rr.setDynamicDataSource(bipds); try { publicReportService.runReport(rr, userID, password); } catch (InvalidParametersException e) { e.printStackTrace(); } catch (AccessDeniedException e) { e.printStackTrace(); } catch (OperationFailedException e) { e.printStackTrace(); } } Note, Im no java whiz kid or whizzy old bloke, at least not unless Ive had a coffee. JDeveloper has a nice feature where you point it at the WSDL and it creates everything to support your calling code for you. Couple of things to remember: 1. When you call the service, remember to set the bypass the cache option. Forget it and much scratching of your head and taking my name in vain will ensue. 2. My demo actually hit the same database but used two users, one accessed the base tables another views with the same name. For far too long I thought the connection swapping was not working. I was getting the same results for both users until I realized I was specifying the schema name for the table/view in my query e.g. select * from EMP.EMPLOYEES. So remember to have a generic query that will depend entirely on the connection. Its a neat feature if you want to be able to switch connections and only define a single report and call it remotely. Now if you want the connection to be set dynamically based on the user and the report run via the user interface, thats going to be more tricky ... need to think about that one!

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• Storing large data in HTTP Session (Java Application)

  - by Umesh Awasthi

  I am asking this question in continuation with http-session-or-database-approach. I am planning to follow this approach. When user add product to cart, create a Cart Model, add items to cart and save to DB. Convert Cart model to cart data and save it to HTTP session. Any update/ edit update underlying cart in DB and update data snap shot in Session. When user click on view cart page, just pick cart data from Session and display to customer. I have following queries regarding HTTP Session How good is it to store large data (Shopping Cart) in Session? How scalable this approach can be ? (With respect to Session) Won't my application going to eat and demand a lot of memory? Is my approach is fine or do i need to consider other points while designing this? Though, we can control what all cart data should be stored in the Session, but still we need to have certain information in cart data being stored in session?

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• links for 2010-04-01

  - by Bob Rhubart

  Jason Williamson: Oracle Releases New Mainframe Re-Hosting in Oracle Tuxedo 11g Jason Williamson's update on new features in the latest release of Oracle Tuxedo 11g. (tags: otn oracle entarch) Jeanne Waldman: Using Oracle ADF Data Visualization Tools (DVT) Line Graphs to Display Weather Information Jeanne Waldman illustrates the nuts and bolts of modifications she made to a a simple JDeveloper Fusion application that retrieves weather data. I have a simple JDeveloper Fusion application that retrieves weather data. (tags: oracle otn virtualization jdeveloper ADF) Brian Harrison: Oracle WebCenter Interaction - New Release Overivew, Part 2 Brian Harrison continue his discussion of the next release of Oracle WebCenter Interaction with a look at at a few other new features. (tags: oracle otn enterprise2.0 webcenter)

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• Tomorrow: Profit Rides into the DANGER ZONE!!!

  - by Aaron Lazenby

  On May 4 I'll be suiting up with Oracle social media maven Marius Ciortea-- Iceman and Maverick-style--for a flight in the Team Oracle stunt plane. World-renowned pilot Sean Tucker and his team were nice enough to invite us along to participate in aerial photo shoots over Oracle headquarters and the San Francisco bay. I don't think we'll be able to recreate the epic tension generated between Tom Cruise and Val Kilmer in "Top Gun" but we'll do our best to get some good photos, videos, and interviews along the way. Check back on Wednesday for a full report.

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• La nueva version de Enterprise Manager 12c, Release 4!

  - by grantunez-Oracle

  El día 3 de Junio del 2014 se anuncio la nueva versión de Enterprise Manager, y en esta versión hay nuevas funcionalidades que realmente hace que uno se apasione por este producto. Aquí no voy a platicar de todas las nuevas características, pero si de unas cuantas que son las de mas interés para la Base de Datos. Gestión Avanzada de Umbrales (Advanced Threshold Management) Esta funcionalidad  lo que permite es tener una mayor flexibilidad en los umbrales de todos tus objetivos (Targets) Umbrales basados en tiempo: Auto ajusta los umbrales estáticos, basados ??en los cambios de carga de trabajo de tu ambiente de trabajo. Por ejemplo, no son las mismas cargas de trabajo que tiene tu ambiente los fines de semana a comparación en un cierre de mes. Umbrales adaptativos: Umbrales que se calculan automáticamente para alertar si tu objetivo, ya sea una BD o un Exadata  se desvía del comportamiento esperado de su ambiente normal de trabajo. Interfaz para el seguimiento de tus tareas programadas Anteriormente si tenias varias tareas programadas, tenias que entrar a cada uno de tus targets para verificar como iba progresando, ahora en esta nueva versión, existe una nueva interfaz en la que te podrá permitir ver todas las tareas programadas que tienes en tu ambiente, reduciendo el numero de clicks para poder llegar a esta. De igual manera, se introduce la capacidad de poder exportar e importar tus tareas programadas a través de emcli emcli export_jobs  emcli import_jobs   Almacén de AWR (AWR Warehouse) En esta nueva versión se introdujo un almacén de los snapshots de AWR, este almacén o repositorio por default tiene una retención infinita, significando, que nunca va a borrar los snapshots de AWR.  Este repositorio puede ser una BD en  11.2.0.4 + el ultimo PSU o una version mas nueva. Las siguientes caracteristicas de AWR van a encontrarse en este repositorio Pagina de Performance Reporte AWR ASH Analytics Comparar un periodo de ADDM Comparar un un periodo de tiempo  In-Memory Store Central  Enterprise Manager 12.1.0.4 viene listo para la nueva version de la base de datos 12c, en donde vamos a poder ver un heat-map de los objetos que se encuentran en el "memory-store". Aquí, vamos a poder ver la compresión que se efectúa sobre los segmentos "en-memoria". De la misma manera vamos a tener un tutor o advisor, que nos va a poder guiar en nuestro proceso de decisión para ver que segmentos podemos definir en nuestra "in-memory store" . Mas Información Enterprise Manager  Enterprise Manager Cloud Control Documentation

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• Enterprise 2.0 - Connecting People, Processes & Content

  - by kellsey.ruppel(at)oracle.com

  With recent technological advances, the Internet is changing. When users head to the web, they are no longer just looking for information from a simple text and picture based website. Users want a more interactive experience - they want to participate, to share their views and get the feedback of others. And this is precisely what Web 2.0 technology addresses. Web 2.0 is about web applications that facilitate interactive information sharing, user-centered design and collaboration on the World Wide Web. Web 2.0 technology is everywhere on the Internet and is radically changing the speed and medium in which we interact and communicate. There are thousands of examples in the consumer world of Web 2.0 applications, technologies and solutions at work. You might be familiar with some of them...blogs, wikis (Wikipedia), Twitter, Facebook, LinkedIn - these are all examples of Web 2.0. And these technologies are transforming our world into a real-time, participation-oriented, user-driven, content-centric world. With all of these Web 2.0 solutions it's about the user, the consumer and all the content they are generating. It's a world full of online communities where people share and participate. We're not talking about disseminating information top-down , nor is it a bottom-up fight. Everyone has an equal opportunity to participate and share. The more you participate, the more you share, the more valued you are in the community. The web is not just a collection of documents online. It is the social web.  For the active users in the community, staying connected becomes critically important so they can participate at anytime and from anywhere. And because feedback and interaction are so critical, time is of the essence. When everyone is providing immediate responses, you feel the urge to do the same. Hence everything needs to be done right now, together...and collaboratively. With all the content being generated online by users, there is complete information overload out there. (That's a good thing for Google). But...it's no longer just about search. Sometimes you want the information to just come to you. Recommendations and discovery engines will deliver you more applicable results than a non-contextual search. How many of you have heard about a news headline on Facebook as part of your feed before you read the paper or see it on TV? This is how the new generation of workers live their daily lives...and as they enter the workforce, these trends and technologies are showing up in the enterprise too. A lot of the Web 2.0 technologies and solutions in the consumer world are geared for just that....consumers. But the core concepts that put them into the Web 2.0 category can be applied to the enterprise as well. And that is what we mean when we talk about Enterprise 2.0. Enterprise 2.0 is the use of Web 2.0 tools and technologies in the workplace.  It provides a modern user experience by connecting the people, content and business processes inside and outside the enterprise. Enterprise 2.0 empowers users to collaborate more effectively, find and share information in the proper content and improves the overall business processes which they participate in. As we head into 2011, is your organization using Enterprise 2.0 capabilities to the fullest? Are you connecting your people, processes and content together to provide a modern user experience?

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• iOS: Using Jenkins for nightly internal builds (TestFlight), plus frequent client builds

  - by Amy Worrall

  I'm an iOS dev, working for a small agency. I'm currently on a few smaller projects where I'm the only developer. We recently acquired a Jenkins server, but each project is left to fend for themselves as for how to use it. I'd like to use it for making and distributing builds. My ideal would be: Every commit is built as a single IPA that is placed in a HTTP-accessible location. (It only needs to keep the latest one, otherwise the disk would fill up — some of our apps are 500MB or more.) Once a day it makes a build, signs it with our internal provisioning profile, tacks a build number onto the end of the version number, and sends it to our internal TestFlight team. When manually prompted, it builds the latest commit, gives it a manually specified version number, signs it with the client's provisioning profile and sends it to TestFlight. I'm pretty new to Jenkins. The developer who set up the server is running it on one of our projects, so I know it has the right stuff installed to do Xcode builds. I believe he's only using it to run unit tests though, not to do any of the code signing, IPA creation or TestFlight stuff. So my questions: I've listed three distinct kinds of build. How does Jenkins cope with that? I see there's a "build triggers" section in the config for a Jenkins project, but it doesn't seem to mention different types of build. Should I just set up multiple Jenkins projects, called "App X (continuous)", "App X (nightly)" and "App X (client)"? How do I specify the provisioning profile through Jenkins? If there isn't a way, I guess I could make different configurations in the Xcode project… Has anyone else used Jenkins to actually do the release (i.e. build and push to TestFlight) of beta builds of their apps? Is it a good idea? Or should I continue just doing it manually?

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• Retrieve Performance Data from SOA Infrastructure Database

  - by fip

  My earlier blog posting shows how to enable, retrieve and interpret BPEL engine performance statistics to aid performance troubleshooting. The strength of BPEL engine statistics at EM is its break down per request. But there are some limitations with the BPEL performance statistics mentioned in that blog posting: The statistics were stored in memory instead of being persisted. To avoid memory overflow, the data are stored to a buffer with limited size. When the statistic entries exceed the limitation, old data will be flushed out to give ways to new statistics. Therefore it can only keep the last X number of entries of data. The statistics 5 hour ago may not be there anymore. The BPEL engine performance statistics only includes latencies. It does not provide throughputs. Fortunately, Oracle SOA Suite runs with the SOA Infrastructure database and a lot of performance data are naturally persisted there. It is at a more coarse grain than the in-memory BPEL Statistics, but it does have its own strengths as it is persisted. Here I would like offer examples of some basic SQL queries you can run against the infrastructure database of Oracle SOA Suite 11G to acquire the performance statistics for a given period of time. You can run it immediately after you modify the date range to match your actual system. 1. Asynchronous/one-way messages incoming rates The following query will show number of messages sent to one-way/async BPEL processes during a given time period, organized by process names and states select composite_name composite, state, count(*) Count from dlv_message where receive_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; 2. Throughput of BPEL process instances The following query shows the number of synchronous and asynchronous process instances created during a given time period. It list instances of all states, including the unfinished and faulted ones. The results will include all composites cross all SOA partitions select state, count(*) Count, composite_name composite, component_name,componenttype from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype order by count(*) desc; 3. Throughput and latencies of BPEL process instances This query is augmented on the previous one, providing more comprehensive information. It gives not only throughput but also the maximum, minimum and average elapse time BPEL process instances. select composite_name Composite, component_name Process, componenttype, state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;   4. Combine all together Now let's combine all of these 3 queries together, and parameterize the start and end time stamps to make the script a bit more robust. The following script will prompt for the start and end time before querying against the database: accept startTime prompt 'Enter start time (YYYY-MM-DD HH24:MI:SS)' accept endTime prompt 'Enter end time (YYYY-MM-DD HH24:MI:SS)' Prompt "==== Rejected Messages ===="; REM 2012-10-24 21:00:00 REM 2012-10-24 21:59:59 select count(*), composite_dn from rejected_message where created_time >= to_timestamp('&&StartTime','YYYY-MM-DD HH24:MI:SS') and created_time <= to_timestamp('&&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_dn; Prompt " "; Prompt "==== Throughput of one-way/asynchronous messages ===="; select state, count(*) Count, composite_name composite from dlv_message where receive_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; Prompt " "; Prompt "==== Throughput and latency of BPEL process instances ====" select state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime, composite_name Composite, component_name Process, componenttype from cube_instance where creation_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;  

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• Google I/O 2012 - OAuth 2.0 for Identity and Data Access

  Google I/O 2012 - OAuth 2.0 for Identity and Data Access Ryan Boyd Users like to keep their data in one place on the web where it's easily accessible. Whether it's YouTube videos, Google Drive files, Google contacts or one of many other types of data, users need a way to securely grant applications access to their data. OAuth is the key web standard for delegated data access and OAuth 2.0 is the next-generation version with additional security features. This session will cover the latest advances in how OAuth can be used for data access, but will also dive into how you can lower the barrier to entry for your application by allowing users to login using their Google accounts. You will learn, through an example written in Python, how to use OAuth 2.0 to incorporate user identity into your web application. Best practices for desktop applications, mobile applications and server-to-server use cases will also be discussed. From: GoogleDevelopers Views: 11 1 ratings Time: 58:56 More in Science & Technology

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• Grant Ronald and Frank Nimphius Deliver Free advanced ADF training for partners

  - by Grant Ronald

  Calling all Oracle partners.  If you are looking to get the best out of your Oracle ADF investment then you might want to consider the following free ADF training.  Frank Nimphius and I will be delivering a 5 day advanced ADF course for partners in Portugal.  This will cover topics such as task flows, contextual events, advanced ADF business components, bindings, Groovy, ADF Faces and a whole lot more.  The training is on the 9th to the 13th of July in Portugal.  As you might expect, places are limited, especially since this is a FREE event to Oracle partners.  So get registered NOW!

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• Solutions Catalog - Nova versão a 5/Dez

  - by pfolgado

  O OPN Solutions Catalog é um sistema que a Oracle coloca à disposição dos seus parceiros, pretendendo ser um repositório público para quem procure informação sobre os Parceiros Oracle, as suas soluções e os seus serviços. Este Catálogo, disponível a todos os parceiros OPN, constitui um veículo de baixo custo para: Dar visibilidade da sua parceria Oracle Chegar a novos clientes e 'prospects' [learn more] Alargar a cobertura da sua estrutura de vendas Entrar em contacto com outros parceiros com soluções complementares. No próximo dia 5/Dez será disponibilizada uma nova versão, bastante melhorada, do Solutions Catalog, de que podem ter aqui um 'preview': Não perca esta oportunidade de promover a sua empresa e as suas soluções. Registe-se já! Se pretende ajuda neste processo, contacte o Partner Business Center através do tel. 800207211 ou por email.

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• Planet feed aggregator for django

  - by marcog

  We are looking for a way to integrate a feed aggregator (planet) into a Django site. Ideally, the planet should integrate as part of a page of the site as a whole, rather than a standalone page like all other plants I've seen. We could use an iframe, but then style won't match. The best way might be something that just returns a raw list of last N feed items, which we then insert into a template. Does anyone have any suggestions of how we can achieve this?

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• Have SSIS' differing type systems ever caused you problems?

  - by jamiet

  One thing that has always infuriated me about SSIS is the fact that every package has three different type systems; to give you an idea of what I am talking about consider the following: The SSIS dataflow's type system is made up of types called DT_*  (e.g. DT_STR, DT_I4) The SSIS variable type system is based on .Net datatypes (e.g. String, Int32) The types available for Execute SQL Task's parameters are based on something else - I don't exactly know what (e.g. VARCHAR, LONG) Speaking euphemistically ... this is not an optimum situation (were I not speaking euphemistically I would be a lot ruder) and hence I have submitted a suggestion to Connect at [SSIS] Consolidate three type systems into one requesting that it be remedied. This accompanying blog post is not however a request for votes (though that would be nice); the reason is actually subtler than that. Let me explain. I have been submitting bugs and suggestions pertaining to SSIS for years and have, so far, submitted over 200 Connect items. If that experience has taught me anything it is this - Connect items are not generally actioned because they are considered "nice to have". No, SSIS Connect items get actioned because they cause customers grief and if I am perfectly honest I must admit that, other than being a bit gnarly, SSIS' three type system architecture has never knowingly caused me any significant problems. The reason for this blog post is to ask if any reader out there has ever encountered any problems on account of SSIS' three type systems or have you, like me, never found them to be a problem? Errors or performance degredation caused by implicit type conversions would, I believe, present a strong case for getting this situation remedied in a future version of SSIS so if you HAVE encountered such problems I would encourage you to leave a comment on the Connect submission accordingly. Let me know in the comments too - I would be interested to hear others' opinions on this. @Jamiet

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• SSIS Expression Tester Tool

  - by Davide Mauri

  Thanks to my friend's Doug blog I’ve found a very nice tool made by fellow MVP Darren Green which really helps to make SSIS develoepers life easier: http://expressioneditor.codeplex.com/Wikipage?ProjectName=expressioneditor In brief the tool allow the testing of SSIS Expression so that one can evaluate and test them before using in SSIS packages. Cool and useful! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Memory Efficient Windows SOA Server

  - by Antony Reynolds

  Installing a Memory Efficient SOA Suite 11.1.1.6 on Windows Server Well 11.1.1.6 is now available for download so I thought I would build a Windows Server environment to run it.  I will minimize the memory footprint of the installation by putting all functionality into the Admin Server of the SOA Suite domain. Required Software 64-bit JDK SOA Suite If you want 64-bit then choose “Generic” rather than “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” This has links to all the required software. If you choose “Generic” then the Repository Creation Utility link does not show, you still need this so change the platform to “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” to get the software. Similarly if you need a database then you need to change the platform to get the link to XE for Windows or Linux. If possible I recommend installing a 64-bit JDK as this allows you to assign more memory to individual JVMs. Windows XE will work, but it is better if you can use a full Oracle database because of the limitations on XE that sometimes cause it to run out of space with large or multiple SOA deployments. Installation Steps The following flow chart outlines the steps required in installing and configuring SOA Suite. The steps in the diagram are explained below. 64-bit? Is a 64-bit installation required?  The Windows & Linux installers will install 32-bit versions of the Sun JDK and JRockit.  A separate JDK must be installed for 64-bit. Install 64-bit JDK The 64-bit JDK can be either Hotspot or JRockit.  You can choose either JDK 1.7 or 1.6. Install WebLogic If you are using 64-bit then install WebLogic using “java –jar wls1036_generic.jar”.  Make sure you include Coherence in the installation, the easiest way to do this is to accept the “Typical” installation. SOA Suite Required? If you are not installing SOA Suite then you can jump straight ahead and create a WebLogic domain. Install SOA Suite Run the SOA Suite installer and point it at the existing Middleware Home created for WebLogic.  Note to run the SOA installer on Windows the user must have admin privileges.  I also found that on Windows Server 2008R2 I had to start the installer from a command prompt with administrative privileges, granting it privileges when it ran caused it to ignore the jreLoc parameter. Database Available? Do you have access to a database into which you can install the SOA schema.  SOA Suite requires access to an Oracle database (it is supported on other databases but I would always use an oracle database). Install Database I use an 11gR2 Oracle database to avoid XE limitations.  Make sure that you set the database character set to be unicode (AL32UTF8).  I also disabled the new security settings because they get in the way for a developer database.  Don’t forget to check that number of processes is at least 150 and number of sessions is not set, or is set to at least 200 (in the DB init parameters). Run RCU The SOA Suite database schemas are created by running the Repository Creation Utility.  Install the “SOA and BPM Infrastructure” component to support SOA Suite.  If you keep the schema prefix as “DEV” then the config wizard is easier to complete. Run Config Wizard The Config wizard creates the domain which hosts the WebLogic server instances.  To get a minimum footprint SOA installation choose the “Oracle Enterprise Manager” and “Oracle SOA Suite for developers” products.  All other required products will be automatically selected. The “for developers” installs target the appropriate components at the AdminServer rather than creating a separate managed server to house them.  This reduces the number of JVMs required to run the system and hence the amount of memory required.  This is not suitable for anything other than a developer environment as it mixes the admin and runtime functions together in a single server.  It also takes a long time to load all the required modules, making start up a slow process. If it exists I would recommend running the config wizard found in the “oracle_common/common/bin” directory under the middleware home.  This should have access to all the templates, including SOA. If you also want to run BAM in the same JVM as everything else then you need to “Select Optional Configuration” for “Managed Servers, Clusters and Machines”. To target BAM at the AdminServer delete the “bam_server1” managed server that is created by default.  This will result in BAM being targeted at the AdminServer. Installation Issues I had a few problems when I came to test everything in my mega-JVM. Following applications were not targeted and so I needed to target them at the AdminServer: b2bui composer Healthcare UI FMW Welcome Page Application (11.1.0.0.0) How Memory Efficient is It? On a Windows 2008R2 Server running under VirtualBox I was able to bring up both the 11gR2 database and SOA/BPM/BAM in 3G memory.  I allocated a minimum 512M to the PermGen and a minimum of 1.5G for the heap.  The setting from setSOADomainEnv are shown below: set DEFAULT_MEM_ARGS=-Xms1536m -Xmx2048m set PORT_MEM_ARGS=-Xms1536m -Xmx2048m set DEFAULT_MEM_ARGS=%DEFAULT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m set PORT_MEM_ARGS=%PORT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m I arrived at these numbers by monitoring JVM memory usage in JConsole. Task Manager showed total system memory usage at 2.9G – just below the 3G I allocated to the VM. Performance is not stellar but it runs and I could run JDeveloper alongside it on my 8G laptop, so in that sense it was a result!

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• Sea Monkey Sales & Marketing, and what does that have to do with ERP?

  - by user709270

  Tier One Defined By Lyle Ekdahl, Oracle JD Edwards Group Vice President and General Manager  I recently became aware of the latest Sea Monkey Sales & Marketing tactic. Wait now, what is Sea Monkey Sales & Marketing and what does that have to do with ERP? Well if you grew up in USA during the 50’s, 60’s and maybe a bit in the early 70’s there was a unifying media of culture known as the comic book. I was a big Iron Man fan. I always liked the troubled hero aspect of Tony Start and hey he was a technologist. This is going somewhere, just hold on. Of course comic books like most media contained advertisements. Ninety pound weakling transformed by Charles Atlas in just 15 minutes per day. Baby Ruth, Juicy Fruit Gum and all assortments of Hostess goodies were on display. The best ad was for the “Amazing Live Sea-Monkeys – The real live fun-pets you grow yourself!” These ads set the standard for exaggeration and half-truth; “…they love attention…so eager to please, they can even be trained…” The cartoon picture on the ad is of a family of royal looking sea creatures – daddy, mommy, son and little sis – sea monkey? There was a disclaimer at the bottom in fine print, “Caricatures shown not intended to depict Artemia.” Ok what ten years old knows what the heck artemia is? Well you grow up fast once you’ve been separated from your buck twenty five plus postage just to discover that it is brine shrimp. Really dumb brine shrimp that don’t take commands or do tricks. Unfortunately the technology industry is full of sea monkey sales and marketing. Yes believe it or not in some cases there is subterfuge and obfuscation used to secure contracts. Hey I get it; the picture on the box might not be the actual size. Make up what you want about your product, but here is what I don’t like, could you leave out the obvious falsity when it comes to my product, especially the negative stuff. So here is the latest one – “Oracle’s JD Edwards is NOT tier one”. Really? Definition please! Well a whole host of googleable and reputable sources confirm that a tier one vendor is large, well known, and enjoys national and international recognition. Let me see large, so thousands of customers? Oh and part of the world’s largest business software and hardware corporation? Check and check JD Edwards has that and that. Well known, enjoying national and international recognition? Oracle’s JD Edwards EnterpriseOne is available in 21 languages and is directly localized in 33 countries that support some of the world’s largest multinationals and many midsized domestic market companies. Something on the order of half the JD Edwards customer base is outside North America. My passport is on its third insert after 2 years and not from vacations. So if you don’t mind I am going to mark national and international recognition in the got it column. So what else is there? Well let me offer a few criteria. Longevity – The JD Edwards products benefit from 35+ years of intellectual property development; through booms, busts, mergers and acquisitions, we are still here Vision & innovation – JD Edwards is the first full suite ERP to run on the iPad as just one example Proven track record of execution – Since becoming part of Oracle, JD Edwards has released to the market over 20 deliverables including major release, point releases, new apps modules, tool releases, integrations…. Solid, focused functionality with a flexible, interoperable, extensible underlying architecture – JD Edwards offers solid core ERP with specialty modules for verticals all delivered on a well defined independent tools layer that helps enable you to scale your business without an ERP reimplementation A continuation plan – Oracle’s JD Edwards offers our customers a 6 year roadmap as well as interoperability with Oracle’s next generation of applications Oh I almost forgot that the expert sources agree on one additional thing, tier one may be a preferred vendor that offers product and services to you with appealing value. You should check out the TCO studies of JD Edwards. I think you will see what the thousands of customers that rely on these products to run their businesses enjoy – that is the tier one solution with the lowest TCO. Oh and if you get an offer to buy an ERP for no license charge, remember the picture on the box might not be the actual size. 

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• How to communicate within a company what is being Continually Deployed

  - by Francis Spor

  I work for a small development company, 20 people total in the entire company, 3 in actual development, and we've adopted CD for our commits to trunk, and it works great, from a code management and up-time side. However - we're getting flak from our support staff and marketing department that they don't feel that they're getting enough lead time on new features and notifications on bug fixes that could change behavior. Part of why we love the CD system is for us in development, it's fast, we fix the bug, add the quick feature, close the Bugz and move on with our day to the next item. All members of our company are now on HipChat at all times, and when a deployment occurs, a message is sent to a room that all company members are in, letting them know what was just deployed (it just shows the commit messages from tip back to the last recorded deployment). We in development are also attempting to make sure that when we're making a change that modifies the UI or a public facing behavior, we post a screenshot to the All Company room and explain what the behavior change is, seeking pushback or concerns. Often, the response is silence. Sometimes, it's a few minor questions, but nothing that need stop the deployment from happening. What I'm wondering is how do other users of the CD method deal with notifications of new features and changes to areas of the company that are not development - and eventually on to customers in the world? Thanks, Francis

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• Register now! Exadata Partner Community Forum in Lisbon, Apr. 13-14

  - by javier.puerta(at)oracle.com

    Oracle PartnerNetwork | Account | Feedback INVITATION ORACLE EMEA EXADATA PARTNER COMMUNITY FORUM 13-14 APRIL 2011, SHERATON HOTEL, LISBON, PORTUGAL THE BEST PLACE TO BE IN 2011 FOR ORACLE EXADATA PARTNERS! Venue & Hotel Accomodation: Sheraton Lisboa Hotel & SpaAddress: Rua Latino Coelho, 1City: LisbonCountry: Portugal Dear Exadata partner, I am delighted to invite you to the first Exadata Partner Community Forum for EMEA partners which will take place in Lisbon, Portugal on 13-14 April, 2011. This event will provide you with the great opportunity to listen to our Oracle Executives, our specialist's keynotes on future sales & product strategy, and also to share sales and implementation experiences with other partners as a key part of the agenda. Do not miss this tremendous learning experience with a complete event starting from the initial phases of the sales cycle to the project implementation, including the following highlights: Update on Oracle's strategy and road map for Exadata Market drivers and business opportunities Selling Exadata: Discovery and qualification process. Accessing Oracle and partners' Proof-of-Concept infrastructure Case studies from partners who have successfully sold and implemented projects and developed a service business around Exadata Exadata OPN enablement and specialization And there's more... On the evening of April 13th you will be treated to a pleasant dinner at the Sheraton Hotel where you will also have another networking opportunity in a relaxing atmosphere, with a beautiful panoramic view of the city of Lisbon. Please view the agenda for more details. Registration: The EMEA Exadata Community Forum is not to be missed so to reserve your place please register here before March 1st. ** There is no registration fee for Oracle partners. Accommodation: The Sheraton Hotel has created a customized hotel registration portal for this event. Please click here for immediate hotel booking & rates. Details are also provided on Registration Event portal. Further information or assistance on venue logistics, please contact Angela Cadran. For other questions, please contact Javier Puerta. Javier Puerta, Core Technology Partner Programs, Oracle EMEA Copyright © 2011, Oracle and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Logical and Physical Modeling for Analytical Applications

  - by Dejan Sarka

  I am proud to announce that my first course for Pluralsight is released. The course title is Logical and Physical Modeling for Analytical Applications. Here is the description of the course. A bad data model leads to an application that does not perform well. Therefore, when developing an application, you should create a good data model from the start. However, even the best logical model can’t help when the physical implementation is bad. It is also important to know how SQL Server stores and accesses data, and how to optimize the data access. Database optimization starts by splitting transactional and analytical applications. In this course, you learn how to support analytical applications with logical design, get understanding of the problems with data access for queries that deal with large amounts of data, and learn about SQL Server optimizations that help solving these problems. Enjoy the course!

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• New SSIS features and enhancements in Denali – a webinar on 28th June in association with Pragmatic Works

  - by jamiet

  Tomorrow I shall be presenting a webinar entitled “New SSIS features and enhancements in Denali”. The webinar is being hosted by Pragmatic Works and you can sign up for it at Pragmatic Works webinars. The webinar will start at 1930BST and you can view the time for your timezone at this link: http://www.timeanddate.com/worldclock/fixedtime.html?msg=New+SSIS+features+and+enhancements+in+Denali&iso=20110628T1830 The webinar was arranged a few months ago and at that time we were hoping that the next Community Technology Preview (CTP) of SQL Server Denali would be available for public consumption; unfortunately it transpires that that is not yet the case and hence I will be presenting new features of CTP1 that was released at the start of this year. If you’re not yet familiar with the new features of SSIS that are coming in the next release of SQL Server then please do come and join the webinar. @Jamiet

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• Branching and Merging with TortoiseSVN

  - by capgpilk

  For this example I am using Visual Studio 2010, TortoiseSVN 1.6.6, Subversion 1.6.6 and AnkhSVN 2.1.7819.411, so if you are using different versions, some of these screen shots may differ. This is assuming you have your code checked in to the trunk directory and have a standard SVN structure of trunk, branches and tags. There are a number of developers who prefer to develop solely in a branch and never touch the trunk, but the process is generally the same and you may be on a small team and prefer to work in the trunk and branch occasionally. There are three steps to successful branching. First you branch, then when you are ready you need to reintegrate any changes that other developers may have made to the trunk in to your branch. Then finally when your branch and the trunk are in sync, you merge it back in to the trunk. Branch Right click project root in Windows Explorer > TortoiseSVN > Branch/Tag Enter the branch label in the ‘To URL’ box. For example /branches/1.1 Choose Head revision Check Switch working copy Click OK Make any changes to branch Make any changes to trunk Commit any changes For this example I copied the project to another location prior to branching and made changes to that using Notepad++. Then committed it to SVN, as this directory is mapped to the trunk, that is what gets updated.   Merge Trunk with Branch Right click project root in Windows Explorer > TortoiseSVN > Merge Choose ‘Merge a range of revisions’ In ‘URL to merge from’ choose your trunk Click Next, then the ‘test merge’ button. This will highlight any conflicts. Here we have one conflict we will need to resolve because we made a change and checked in to trunk earlier Click merge. Now we have the opportunity to edit that conflict This will open up TortoiseMerge which will allow us to resolve the issue. In this case I want both changes. Perform an Update then Commit Reloading in Visual Studio shows we have all changes that have been made to both trunk and branch. Merge Branch with Trunk Switch working copy by right clicking project root in Windows Explorer > TortoiseSVN > switch Switch to the trunk then ok Right click project root in Windows Explorer > TortoiseSVN > merge Choose ‘Reintegrate a branch’ In ‘From URL’ choose your branch then next Click ‘Test merge’, this shouldn’t show any conflicts Click Merge Perform Update then Commit Open project in Visual Studio, we now have all changes. So there we have it we are connected back to the trunk and have all the updates merged.

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