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• Importing PKCS#12 (.p12) files into Firefox From the Command Line

  - by user11165

  I’ve posted this question up on #Ubuntu and #Firefox Forums, and really could do with some help.. Anyone know where i could look or help with the answer. I’m hoping the power of social media will come through… I have a need to perform the following action: Firefox 3.6.x: Quote: open Edit - Preferences - Advanced - Encryption - View Certificates - Your Certificates - Import However i need the same functionality from the bash command line. So far I’ve established that the following command is supposed to be used: Quote: certutil -A -t “u,u,u” -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -n “mycert” -i client.p12 This executes with no isses, however, doesn’t show up in any Firefox Certificate store. However, I have noted that prior to running this command, i have a cert8.db key3.db and secmod.db file in the above folder. After running the command the certutil seems to have created a cert9.db, key4.db and pkcs12.txt file Listing the contents using the command: Quote: certutil -L -d sql:/home/df001/.mozilla/firefox/qe5y5lht.tc.default/ does seem to confirm my attempts of importing files into a certificate folder of some kind have worked. because i get Quote: Certificate Nickname Trust Attributes SSL,S/MIME,JAR/XPI Thawte SSL CA „ Go Daddy Secure Certification Authority „ Thawte SGC CA „ Entrust Certification Authority - L1C „ My Nero CT,C,c mynero P„ davidfield - Internet Widgits Pty Ltd u,u,u So, having tried this, and heading back over to the www, i cam across this command: Quote: pk12util -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -i client.p12 -n “David Field” -P “cert8.db” this again, appears to be importing something somewhere, however, again, Viewing certs from the Firefox interface doesn’t show the imported Cert. I’m surmising here on reading that the certutil and pk12util are creating a new NSS database, which firefox isn’t reading. So my question is, how can i get the p12 cert from the command line so it displays in the firefox Certificate manager interface? Why have i posted this here? Why not post on the firefox forum? Well i will copy and post the same question there as well, however the ability to use the command line to do this is important, as I have potentially 2000 machines which will need a user cert imported into firefox via a p12 file. I need to do this in the form of a script, i thought the hard part was going to be making the p12 file from the microsoft 2003 CA, turns out thats easy. I can’t just import via the GUI and copy over cert8.db x 2000, i can’t ask users to use the CA webinterface as its for VPN access, the users are off site, and they need the VPN to get to the cert server.. Is there any person out there who can help? By the way, i don't have the tor buttun installed.

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• Keep taking the tablets

  - by Roger Hart

  A guest editorial for the SimpleTalk newsletter. So why would Red Gate build an Ipad Game? Is it just because tablet devices are exciting and cool? Ok, maybe a little. Mostly, it was seeing that the best existing tablet and smartphone apps do simple, intuitive things, using simple intuitive interfaces to solve single problems. That's pretty close to what we call our own "intuitively simple" approach to software. Tablets and mobile could be fantastic for us, if we can identify those problems that a tablet device can solve. How do you create THE next tool for a completely new technology? We're glad we don't face that problem every day, but it's pretty exciting when we do. We figure we should learn by doing. We created "MobileFoo" (a Red Gate Company) , we picked up some shiny Apple tech, and got to grips with Objective C, and life in the App Store ecosystem. The result so far is an iPad game: Stacks and Heaps It's Rob and Marine's spin on Snakes and Ladders. Instead of snakes we have unhandled exceptions, a blue screen of death, and other hazards. We wanted something compellingly geeky on mobile, and we're pretty sure we've got it. It's trudging through App Store approval as we speak. but if you want to get an idea of what it is like to switch from .net to Objective C, take a look at Rob's post Android and iOS is quite a culture-change for Windows developers. So to give them a feel for the problems real users might have, we needed some real users - we offered our colleagues subsidised tablets. The only conditions were that they get used at work, and we get the feedback. Seeing tablets around the office is starting to give us some data points: Is typing the bottleneck? Will tablets ever cut it as text-entry devices, and could we fix it? Is mobile working held up by the pain of connecting to work LANs? How about security? Multi-tasking will let tablets do more. They're small, easy to use, almost instant to switch on, and connect by Wi Fi. There's plenty on that list to make a sysadmin twitchy. We'll find out as people spend more time working with these devices, and we'd love to hear what you think about tablet devices too. (comments are filtered, what with the spam)

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• View Images and Videos in 3D in Firefox

  - by Asian Angel

  Different websites have their own format for viewing images and videos, but may not be a lot of fun to use. The Cooliris extension for Firefox lets you view those same images and videos in a dynamic 3D format. Before For our example we conducted a search for nature photos at Flickr. You could view them in a static format or even as a slideshow but what about something more dynamic looking? After As soon as the extension has finished installing, you will notice a new toolbar button used for launching the Cooliris tab. When you launch the Cooliris tab you will have an expandable menu system in the upper left corner. A speed dial setup in the center. And a small toolbar in the lower right corner Before going further you should check and make any desired adjustments in the preferences to enhance your viewing experience. In the upper right corner you can start your search by selecting from the available sources. The same search for nature images is more focused and clean looking this time. Clicking on an image will bring it forward and enlarge it. You can use the slider tool at the bottom of the tab to browser left or right through the images and videos. And when you find one that interests you, click on the popout button to open it in a new tab. Conclusion The Cooliris extension makes viewing images and videos fun and interactive with its’ 3D style format. Links Download the Cooliris extension (Mozilla Add-ons) Download Cooliris for Firefox, Internet Explorer, Safari (Mac Only), & Chrome Similar Articles Productive Geek Tips Make Firefox Display Large Images Full SizeInstalling Windows Media Player Plugin for FirefoxStop YouTube Videos from Automatically Playing in FirefoxShare Text & Images the Easy Way with JustPaste.itEasily View Source of Included Files in Firefox TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro FetchMp3 Can Download Videos & Convert Them to Mp3 Use Flixtime To Create Video Slideshows Creating a Password Reset Disk in Windows Bypass Waiting Time On Customer Service Calls With Lucyphone MELTUP – "The Beginning Of US Currency Crisis And Hyperinflation" Enable or Disable the Task Manager Using TaskMgrED

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• How to Use Your Android Phone as a Modem; No Rooting Required

  - by Jason Fitzpatrick

  If your cellular provider’s mobile hotspot/tethering plans are too pricey, skip them and tether your phone to your computer without inflating your monthly bill. Read on to see how you can score free mobile internet. We recently received a letter from a How-To Geek reader, requesting help linking their Android phone to their laptop to avoid the highway robbery their cellular provider was insisting upon: Dear How-To Geek, I recently found out that my cellphone company charges $30 a month to use your smartphone as a data modem. That’s an outrageous price when I already pay an extra $15 a month charge just because they insist that because I have a smartphone I need a data plan because I’ll be using so much more data than other users. They expect me to pay what amounts to a $45 a month premium just to do some occasional surfing and email checking from the comfort of my laptop instead of the much smaller smartphone screen! Surely there is a work around? I’m running Windows 7 on my laptop and I have an Android phone running Android OS 2.2. Help! Sincerely, No Double Dipping! Well Double Dipping, this is a sentiment we can strongly related to as many of us on staff are in a similar situation. It’s absurd that so many companies charge you to use the data connection on the phone you’re already paying for. There is no difference in bandwidth usage if you stream Pandora to your phone or to your laptop, for example. Fortunately we have a solution for you. It’s not free-as-in-beer but it only costs $16 which, over the first year of use alone, will save you $344. Let’s get started! Latest Features How-To Geek ETC What Can Super Mario Teach Us About Graphics Technology? Windows 7 Service Pack 1 is Released: But Should You Install It? How To Make Hundreds of Complex Photo Edits in Seconds With Photoshop Actions How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) How To Remove People and Objects From Photographs In Photoshop Make Efficient Use of Tab Bar Space by Customizing Tab Width in Firefox See the Geeky Work Done Behind the Scenes to Add Sounds to Movies [Video] Use a Crayon to Enhance Engraved Lettering on Electronics Adult Swim Brings Their Programming Lineup to iOS Devices Feel the Chill of the South Atlantic with the Antarctica Theme for Windows 7 Seas0nPass Now Offers Untethered Apple TV Jailbreaking

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• Subterranean IL: Fault exception handlers

  - by Simon Cooper

  Fault event handlers are one of the two handler types that aren't available in C#. It behaves exactly like a finally, except it is only run if control flow exits the block due to an exception being thrown. As an example, take the following method: .method public static void FaultExample(bool throwException) { .try { ldstr "Entering try block" call void [mscorlib]System.Console::WriteLine(string) ldarg.0 brfalse.s NormalReturn ThrowException: ldstr "Throwing exception" call void [mscorlib]System.Console::WriteLine(string) newobj void [mscorlib]System.Exception::.ctor() throw NormalReturn: ldstr "Leaving try block" call void [mscorlib]System.Console::WriteLine(string) leave.s Return } fault { ldstr "Fault handler" call void [mscorlib]System.Console::WriteLine(string) endfault } Return: ldstr "Returning from method" call void [mscorlib]System.Console::WriteLine(string) ret } If we pass true to this method the following gets printed: Entering try block Throwing exception Fault handler and the exception gets passed up the call stack. So, the exception gets thrown, the fault handler gets run, and the exception propagates up the stack afterwards in the normal way. If we pass false, we get the following: Entering try block Leaving try block Returning from method Because we are leaving the .try using a leave.s instruction, and not throwing an exception, the fault handler does not get called. Fault handlers and C# So why were these not included in C#? It seems a pretty simple feature; one extra keyword that compiles in exactly the same way, and with the same semantics, as a finally handler. If you think about it, the same behaviour can be replicated using a normal catch block: try { throw new Exception(); } catch { // fault code goes here throw; } The catch block only gets run if an exception is thrown, and the exception gets rethrown and propagates up the call stack afterwards; exactly like a fault block. The only complications that occur is when you want to add a fault handler to a try block with existing catch handlers. Then, you either have to wrap the try in another try: try { try { // ... } catch (DirectoryNotFoundException) { // ... // leave.s as normal... } catch (IOException) { // ... throw; } } catch { // fault logic throw; } or separate out the fault logic into another method and call that from the appropriate handlers: try { // ... } catch (DirectoryNotFoundException ) { // ... } catch (IOException ioe) { // ... HandleFaultLogic(); throw; } catch (Exception e) { HandleFaultLogic(); throw; } To be fair, the number of times that I would have found a fault handler useful is minimal. Still, it's quite annoying knowing such functionality exists, but you're not able to access it from C#. Fortunately, there are some easy workarounds one can use instead. Next time: filter handlers.

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• Remote synchronization

  - by Tomas Mysik

  Hi all, today we would like to show you another improvement we have prepared for NetBeans 7.2. Today, let's talk a little bit about remote synchronization. If you already use our simple (S)FTP client, this enhancement could be useful for you. Simply right click on Source Files and select Synchronize. Please notice that the remote synchronization works better only on the whole project (it means that the Source Files must be selected). The Synchronize action is also available on individual files (more files can be selected at once) but the suggested operation (download, upload etc.) does not work so precisely. Also please notice that the suggested operations are not 100% reliable since the timestamps provided by FTP servers are not exact. Once the remote files (their names and paths only, of course) are fetched, the main dialog appears: As you can see, NetBeans tries to suggest you operations (upload, download etc.) which should be done for each individual file of your project. If you are interested only in some particular changes, you can simply filter the list: Since we have a file conflict, we need to resolve it first. Fortunately this is very easy because we just select the desired file and click the Diff button . The remote version of our file is downloaded and compared with the local version. The resut is displayed in the dialog where you can easily apply and/or refuse the remote changes or even simply type manually to the local version of the selected file: Once we are done with our changes, the operation for the selected file changes to Upload and the file is marked with * (since we made some changes). Please notice that if you now click the Cancel button, in fact no changes are done in our local file. As you can see, if we have one or more files selected, we can change their operation to: no operation (file won't be synchronized) download upload delete (both local and remote file) reset (the operation is resetted to the original one suggested by NetBeans and also all changes done via Diff action are discarded) Now we are ready to synchronize our project. NetBeans will show us the synchronization summary (this dialog can be omitted, see the Show Summary checkbox on the previous image). The synchronization itself starts and we can see its progress and of course its result. As always, all the operations can be reviewed in the Output window. That's all for today, as always, please test it and report all the issues or enhancements you find in NetBeans BugZilla (component php, subcomponent FTP support).

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• Overload Avoidance

  - by mikef

  A little under a year ago, Matt Simmons wrote a rather reflective article about his terrifying brush with stress-induced ill health. SysAdmins and DBAs have always been prime victims of work-related stress, but I wonder if that predilection is perhaps getting worse, despite the best efforts of Matt and his trusty side-kick, HR. The constant pressure from share-holders and CFOs to 'streamline' the workforce is partially to blame, but the more recent culprit is technology itself. I can't deny that the rise of technologies like virtualization, PowerCLI, PowerShell, and a host of others has been a tremendous boon. As a result, individual IT professionals are now able to handle more and more tasks and manage increasingly large and complex environments. But, without a doubt, this is a two-edged sword; The reward for competence is invariably more work. Unfortunately, SysAdmins play such a pivotal role in modern business that it's easy to see how they can very quickly become swamped in conflicting demands coming from different directions. However, that doesn't justify the ridiculous hours many are asked (or volunteer) to devote to their work. Admirably though their commitment is, it isn't healthy for them, it sets a dangerous expectation, and eventually something will snap. There are times when everyone needs to step up to the plate outside of 'normal' work hours, but that time isn't all the time. Naturally, with all that lovely technology, you can automate more and more of those tricky tasks to keep on top of the workload, but you are still only human. Clever though you may be, there is a very real limit to how far technology can take you. I'm not suggesting that you avoid these technologies, or deliberately aim for mediocrity; I'm just saying that you need to be more than just technically skilled (and Wesley Nonapeptide riffs on and around this topic in his excellent 'Telepathic Robot Drones' blog post). You need to be able to manage expectations, not just Exchange. Specifically, that means your own expectations of what you are capable of, because those come before everyone else's. After all, how can you keep your work-life balance under control, if you're the one setting the bar way too high? Talking to your manager, or discussing issues with your users, is only going to be productive if you have some facts to work with. "Know Thyself" is the first law of managing work overload, and this is obviously a skill which people develop over time; the fact that veteran Sysadmins exist at all is testament to this. I'd just love to know how you get to that point. Personally, I'm using RescueTime to keep myself honest, but I'm open to recommendations for better methods. Do you track your own time, do you have an intuitive sense of what is possible, or do you just rely on someone else to handle that all for you? Cheers, Michael

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• I'm creating my own scalable, rapid prototyping web server. How should I design it?

  - by Mike Willliams

  I'm going to create my own web server that focuses on scalability, rapid prototyping and the use of JavaScript as the server's scripting language, much like node.js. It will use a Model-View-Controller design pattern so a web application can support more concurrent users just by adding hardware -- and not having to redesign the software. Basically, I'm aiming to produce a framework that allows for fast and easy development of cloud applications without the need to write lots of boiler plate code. I've got some questions about this... How hard will it be to put MySQL in the cloud? How could I go about implementing this and make the resulting product free? Will I have to write my own engine or modify an existing one, if I do what should I watch out for? To make this scalable I need to adjust from one server to hundreds of servers this creates the requirement for the servers to be load balancing, how should I do this? If I balance based on the work load per server I would need gateway to handle all the incoming requests. Is it the right idea to have all the servers check into the gateway and update there status. By having the servers run through a gateway if the gateway dies all the incoming requests are ignored. I'm thinking that having all the servers maintain a list of each other, or at least a few I could rebuild the list of servers and establish a new gateway. Is it worth it? Or should I have a backup gateway that could switch out? Should I let the user choose? How should I pick which server handles the database and which handles the page serving? Should I spread the database so that queries are preformed on multiple servers? Which would theoretically improve performance. The servers would need to mirror the database at least once so that if a server goes down the database isn't corrupted. So this brings up writing another question, should I broadcast SQL queries so that all the servers can take a bit of the work load? If I do it that way wouldn't a query clog up the network so that other queries couldn't be preformed? What are my alternatives? Finally, is there a free solution already out there that might need a little modification that suits my needs?

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• Oracle Ebusiness Suite 12.1.3 Oracle VM templates

  - by wcoekaer

  Steven Chan just published a great blog entry that talks about the release of a new set of Oracle VM templates. Oracle Ebusiness Suite 12.1.3. You can find the blog post here. Templates are available for: E-Business Suite 12.1.3 Vision (64-bit) E-Business Suite 12.1.3 Production (32-bit) E-Business Suite 12.x Sparse Middle Tiers (32-bit and 64-bit) Thanks Steven! Why does this stuff matter? Well, in general, virtualization (or cloud) solutions provide an easy way to create Virtual Machines. Whether it's through a "cloud api" or just a virtualization API. But all you end up with, in the end, is still just a Virtual Machine... Maybe with an OS pre-installed/pre-configured. So you have flexibility of moving VMs around and providing a VM but what about the actual applications (anything more than a very basic app)? The application administrator then still has to go and install and configure the OS for that application and install the application and its patches and basic configuration so that the application user then can go in. Building gold images for complex software stacks that are not owned by the users/admins is always very difficult. With our templates, we provide a number of things : Oracle Linux pre-installed and pre-configured with the minimum required packages for that application to run. (so it's secure) Oracle Linux can be distributed and used for free or with a support subscription. There is no trial license, there is no registration key, no alpha version or community version versus enterprise version. You get what we provide in our engineered systems, what we provide support for, without change. Supported out of the box. No virtual Trial appliances, no prototypes, no POC. What you download is production ready without change. The applications are installed by the developers of the application. The database team builds database templates, the applications engineering team builds applications templates. The first boot/configuration scripts ask for the basic information such as hostname, ip address, user passwords and then go off and set everything up correctly. All tested together - application - operating system - hypervisor. not 3 (or more) products from 3(or more) different companies.

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• Please help me give this principle a name

  - by Brent Arias

  As a designer, I like providing interfaces that cater to a power/simplicity balance. For example, I think the LINQ designers followed that principle because they offered both dot-notation and query-notation. The first is more powerful, but the second is easier to read and follow. If you disagree with my assessment of LINQ, please try to see my point anyway; LINQ was just an example, my post is not about LINQ. I call this principle "dial-able power". But I'd like to know what other people call it. Certainly some will say "KISS" is the common term. But I see KISS as a superset, or a "consumerism" practice. Using LINQ as my example again, in my view, a team of programmers who always try to use query notation over dot-notation are practicing KISS. Thus the LINQ designers practiced "dial-able power", whereas the LINQ consumers practice KISS. The two make beautiful music together. I'll give another example. Imagine a C# logging tool that has two signatures allowing two uses: void Write(string message); void Write(Func<string> messageCallback); The purpose of the two signatures is to fulfill these needs: //Every-day "simple" usage, nothing special. myLogger.Write("Something Happened" + error.ToString() ); //This is performance critical, do not call ToString() if logging is //disabled. myLogger.Write( () => { "Something Happened" + error.ToString() }); Having these overloads represents "dial-able power," because the consumer has the choice of a simple interface or a powerful interface. A KISS-loving consumer will use the simpler signature most of the time, and will allow the "busy" looking signature when the power is needed. This also helps self-documentation, because usage of the powerful signature tells the reader that the code is performance critical. If the logger had only the powerful signature, then there would be no "dial-able power." So this comes full-circle. I'm happy to keep my own "dial-able power" coinage if none yet exists, but I can't help think I'm missing an obvious designation for this practice. p.s. Another example that is related, but is not the same as "dial-able power", is Scott Meyer's principle "make interfaces easy to use correctly, and hard to use incorrectly."

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• Announcement: Employee Info Starter Kit (v6.0–ASP.NET MVC Edition) is Released

  - by Mohammad Ashraful Alam

  Originally posted on: http://geekswithblogs.net/joycsharp/archive/2013/06/16/announcement-employee-info-starter-kit-v6.0asp.net-mvc-edition-is-released.aspxAfter a long wait, the next version of Employee Info Starter Kit is released! This starter kit is basically a project template that contains code samples targeting a specific technology, such as ASP.NET Web Form, ASP.NET MVC etc. Since its first release, this open source project gained a huge popularity in the developer community and had 250K+ combined downloads. This starter kit is honored to be placed at the official ASP.NET site, along with other asp.net starter kits, which all are being considered as the “best” ASP.NET coding standards, recommended by Microsoft. EISK is showcased in Microsoft’s Channel 9’s Weekly Show, as well. The ASP.NET MVC Edition of the new version 6.0 bundles most of the greatest and successful platforms, frameworks and technologies together, to enable web developers to learn and build manageable and high performance web applications with rich user experience effectively and quickly. User End Specifications Creating a new employee record Read existing employee records Update an existing employee record Delete existing employee records Role based security model Key Technology Areas ASP.NET MVC 4 Entity Framework 4.3.1 Sql Server Compact Edition 4 Visual Studio 2012 QuickStart Guide Getting started with EISK 6.0 ASP.NET is pretty easy. Once you've Visual Studio 2012 installed, then just follow the steps as provided below: Download the EISK 6.0 MVC version. Extract the file. From the extracted folder, click the solution file "Eisk.MVC-VS2012.sln". Right click the "Eisk.MVC" project node and select "Select set as StartUp Project". Hit Ctrl+F5 and explore! Architectural Overview Overall architecture is based on Model-View-Controller pattern Support for desktop & mobile browsers. Usage of Domain Model, Repository and Unit of Work pattern from Domain Driven Development approach Usage of Data Annotations in model (entity) classes to centralize basic validation mechanism that facilitates DRY principle Usage of IValidatableObject interface in model (entity) classes that isolates custom business logic from application layer Usage of OOP inheritance and Value Object pattern in model (entity) classes that provides reusability in application architecture Usage of View Model, Editor Model pattern that provides mechanism for testable view rendering logic Several helper classes and extension methods to enable developers build application with reduced code If you want to learn more about it in details, just check the following links: Getting Started - Hands on Coding Walkthrough – Technology Stack - Design & Architecture Enjoy!

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• It's intellisense for SQL Server

  - by Nick Harrison

  It's intellisense for SQL Server Anyone who has ever worked with me, heard me speak, or read any of writings knows that I am a HUGE fan of Reflector.    By extension,  I am a big fan of Red - Gate   I have recently begun exploring some of their other offerings and came across this jewel. SQL Prompt is a plug in for Visual Studio and SQL Server Management Studio.    It provides several tools to make dealing with SQL a little easier for your friendly neighborhood developer. When you a query window in a database, the plugin kicks in and gathers the metadata for the database that you are in.    As you type a query, you get handy feedback like a list of tables after you type select.    You can select one of the tables, specify * and then tab to expand the select clause to include all of the columns from the selected table.    As you are building up the where clause, you are prompted by the names of columns in the selected tables. If you spend any time writing ad hoc queries or building stored procedures by hand, this can save you substantial time. If you are learning a new data model, this can greatly cut down on your frustration level. The other really cool thing here is Format SQL.   I have searched all over the place for a really good SQL formatter.    Badly formatted  SQL is so much harder to read than well formatted SQL.   Unfortunately, management studio offers no support for keeping your SQL well formatted.    There are many tools available to format your SQL.   Some work better than others.    Some don't work that well at all.   Most will give you some measure of control over how the formatted SQL looks.    SQL Prompt produces good results and is easy to configure. Sadly no tool is perfect, and what would we be without a wish list.    There are some features that I would like to see: Make it easier to paste SQL in and out of code.    Strip off string builder, etc Automate replacing hard coded values with bind variables or parameters In addition to reformatting SQL, which is a huge refactor, support for other SQL refactors would be nice.    Convert join to sub query and vice versa come to mind Wish list a side, this is a wonderful tool that easily saves me an hour or more on most weeks.

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• Getting developers and support to work together

  - by Matt Watson

  Agile development has ushered in the norm of rapid iterations and change within products. One of the biggest challenges for agile development is educating the rest of the company. At my last company our biggest challenge was trying to continually train 100 employees in our customer support and training departments. It's easy to write release notes and email them to everyone. But for complex software products, release notes are not usually enough detail. You really have to educate your employees on the WHO, WHAT, WHERE, WHY, WHEN of every item. If you don't do this, you end up with customer service people who know less about your product than your users do. Ever call a company and feel like you know more about their product than their customer service people do? Yeah. I'm talking about that problem.WHO does the change effect?WHAT was the actual change?WHERE do I find the change in the product?WHY was the change made? (It's hard to support something if you don't know why it was done.)WHEN will the change be released?One thing I want to stress is the importance of the WHY something was done. For customer support people to be really good at their job, they need to understand the product and how people use it. Knowing how to enable a feature is one thing. Knowing why someone would want to enable it, is a whole different thing and the difference in good customer service. Another challenge is getting support people to better test and document potential bugs before escalating them to development. Trying to fix bugs without examples is always fun... NOT. They might as well say "The sky is falling, please fix it!"We need to over train the support staff about product changes and continually stress how they document and test potential product bugs. You also have to train the sales staff and the marketing team. Then there is updating sales materials, your website, product documentation and other items there are always out of date. Every product release causes this vicious circle of trying to educate the rest of the company about the changes.Do we need to record a simple video explaining the changes and email it to everyone? Maybe we should  use a simple online training type app to help with this problem. Ultimately the struggle is taking the time to do the training, but it is time well spent. It may save you a lot of time answering questions and fixing bugs later. How do we efficiently transfer key product knowledge from developers and product owners to the rest of the company? How have you solved these issues at your company?

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• WebCenter Customer Spotlight: spectrumK Holding GmbH

  - by me

  Author: Peter Reiser - Social Business Evangelist Oracle WebCenter Solution Summary spectrumK Holding GmbH was founded in 2007 by various German health insurance funds and national insurance associations and is a service provider for the healthcare market, covering patient care management, financial management, and information management, as well as payment services and legal counseling. spectrumK Holding GmbH business objectives was to implement innovative new Web-based services and solution systems for health insurance funds by integrating a multitude of isolated solutions from different organizations. Using Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio, the customer created a multiple-portal environment and deployed the 1st three applications for patient receipt, a medication navigator, and disability information. spectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations. Company Overview spectrumK Holding GmbH was founded in 2007 by various company health insurance funds and national insurance associations. A service provider for the healthcare market, spectrumK consists of one holding company and four operative subsidiaries. Its broad product portfolio of compulsory health funds covers patient care management, financial management, and information management, as well as payment services and legal counseling. Business ChallengesspectrumK Holding GmbH business objectives were to implement innovative new Web-based services and solution systems for the health insurance funds by integrating a multitude of isolated solutions from different organizations. Specifically, spectrumK was looking to: Establish a portal-based environment to provide health coverage information services to the insured, with the option to integrate a multitude of isolated solutions from different organizations Implement innovative new Web-based spectrumK service products and solutions systems for health insurance funds Lower costs while improving services for the health fund’s clients Find an infrastructure that supports the small development team in efficient implementation and operation of the solution Reuse standard modules while enabling easy, inexpensive adaptations to customer-specific corporate requirements Solution Deployed spectrumK Holding GmbH created a multiple-portal environment, called “KundenCenter+“ which is based on the integration of Oracle WebCenter Portal, Oracle WebCenter Content, and Site Studio. They initiated and launched the first three of the company’s KundenCenter+, Oracle-based modules for patient receipt, a medication navigator, and disability information, with numerous successful deployments and individual customer environment adaptations. Business ResultsspectrumK Holding GmbH accelerated time-to-market for new features by reducing the development time, achieved 40% development and cost savings using standard modules and realized 80% overall savings using the Oracle multiple portal environment, as compared to individual installations Additional Information  spectrumK Holding GmbH Snapshot Oracle WebCenter Suite Oracle Customer Support Oracle Consulting Oracle WebCenter Content

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• Partner Blog: aurionPro SENA - Mobile Application Convenience, Flexibility & Innovation Delivered

  - by Darin Pendergraft

  About the Writer: Des Powley is Director of Product Management for aurionPro SENA inc. the leading global Oracle Identity and Access Management specialist delivery and product development partner. In October 2012 aurionPro SENA announced the release of the Mobile IDM application that delivers key Identity Management functions from any mobile device. The move towards an always on, globally interconnected world is shifting Business and Consumers alike away from traditional PC based Enterprise application access and more and more towards an ‘any device, same experience’ world. It is estimated that within five years in many developing regions of the world the PC will be obsolete, replaced entirely by cheaper mobile and tablet devices. This will give a vast amount of new entrants to the Internet their first experience of the online world, and it will only be via these newer, mobile access channels. Designed to address this shift in working and social environments and released in October of 2012 the aurionPro SENA Mobile IDM application directly addresses this emerging market and requirement by enhancing administrators, consumers and managers Identity Management (IDM) experience by delivering a mobile application that provides rapid access to frequently used IDM services from any Mobile device. Built on the aurionPro SENA Identity Service platform the mobile application uses Oracle’s Cloud, Mobile and Social capabilities and Oracle’s Identity Governance Suite for it’s core functions. The application has been developed using standards based API’s to ensure seamless integration with a client’s on premise IDM implementation or equally seamlessly with the aurionPro SENA Hosted Identity Service. The solution delivers multi platform support including iOS, Android and Blackberry and provides many key features including: • Providing easy to access view all of a users own access privileges • The ability for Managers to approve and track requests • Simply raising requests for new applications, roles and entitlements through the service catalogue This application has been designed and built with convenience and security in mind. We protect access to critical applications by enforcing PIN based authentication whilst also providing the user with mobile single sign on capability. This is just one of the many highly innovative products and services that aurionPro SENA is developing for our clients as we continually strive to enhance the value of their investment in Oracle’s class leading 11G R2 Identity and Access Management suite. The Mobile IDM application is a key component of our Identity Services Suite that also includes Managed, Hosted and Cloud Identity Services. The Identity Services Suite has been designed and built specifically to break the barriers to delivering Enterprise, Mobile and Social Identity Management services from the Cloud. aurionPro SENA - Building next generation Identity Services for modern enterprises. To view the app please visit http://youtu.be/btNgGtKxovc For more information please contact [email protected]

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• WebCenter Customer Spotlight: Los Angeles Department of Water and Power

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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• To Serve Man?

  - by Dave Convery

  Since the announcement of Windows 8 and its 'Metro' interface, the .NET community has wondered if the skills they've spent so long developing might be swept aside,in favour of HTML5 and JavaScript. Mercifully, that only seems to be true of SilverLight (as Simon Cooper points out), but it did leave me thinking how easy it is to impose a technology upon people without directly serving their needs. Case in point: QR codes. Once, probably, benign in purpose, they seem to have become a marketer's tool for determining when someone has engaged with an advert in the real world, with the same certainty as is possible online. Nobody really wants to use QR codes - it's far too much hassle. But advertisers want that data - they want to know that someone actually read their billboard / poster / cereal box, and so this flawed technology is suddenly everywhere, providing little to no value to the people who are actually meant to use it. What about 3D cinema? Profits from the film industry have been steadily increasing throughout the period that digital piracy and mass sharing has been possible, yet the industry cinema chains have forced 3D films upon a broadly uninterested audience, as a way of providing more purpose to going to a cinema, rather than watching it at home. Despite advances in digital projection, 3D cinema is scarcely more immersive to us than were William Castle's hoary old tricks of skeletons on wires and buzzing chairs were to our grandparents. iTunes - originally just a piece of software that catalogued and ripped music for you, but which is now multi-purpose bloatware; a massive, system-hogging behemoth. If it was being built for the people that used it, it would have been split into three or more separate pieces of software long ago. But as bloatware, it serves Apple primarily rather than us, stuffed with Music, Video, Various stores and phone / iPad management all bolted into one. Why? It's because, that way, you're more likely to bump into something you want to buy. You can't even buy a new laptop without finding that a significant chunk of your hard drive has been sold to 'select partners' - advertisers, suppliers of virus-busting software, and endless bloatware-flogging pop-ups that make using a new laptop without reformatting the hard drive like stepping back in time. The product you want is not the one you paid for. This is without even looking at services like Facebook and Klout, who provide a notional service with the intention of slurping up as much data about you as possible (in Klout's case, whether you create an account with them or not). What technologies do you find annoying or intrusive, and who benefits from keeping them around?

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• ArchBeat Link-o-Rama for 2012-06-22

  - by Bob Rhubart

  Guide to integration architecture | Stephanie Mann "The landscape of integration architecture is shifting as service-oriented and cloud-based architecture take the fore," says Stephanie Mann. "To ensure success, enterprise architects and developers are turning to lighter-weight infrastructure to support more complex integration projects." FY13 Oracle PartnerNetwork Kickoff - Tues June 26, 2012 Join us for a one-hour live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Other dates/times for EMEA/LAD/JAPAN/APAC. Click the link for details. Why should you choose Oracle WebLogic 12c instead of JBoss EAP 6? | Ricardo Ferreira Okay, you would expect an Oracle guy to make this argument. But Ferreira takes a very deep, very detailed technical dive into the issue. So hear the man out, will ya? Hibernate4 and Coherence | Rene van Wijk According to Oracle ACE Rene van Wijk, "there are two ways to integrate Hibernate and Coherence." In this post he illustrates one of them. Simple Made Easy | Rich Hickey Rich Hickey discusses simplicity, why it is important, how to achieve it in design and how to recognize its absence in the tools, language constructs and libraries in this presentation from QCon London 2012. Starting a cluster | Mark Nelson Fusion Middleware A-Team blogger Mark Nelson looks at Oracle SOA Suite, Oracle BPM, and Oracle Coherence, three products that are " commonly clustered, and which have somewhat different requirements." Why building SaaS well means giving up your servers | GigaOM The biggest benefit to PaaS, reports GigaOM's Derrick Harris, "might be a better product because the company is able to focus on building the app rather than managing servers." Personas - what, why & how | Mascha van Oosterhout "To be able to create a successful, user-friendly website or application," says Mascha van Oosterhout, "every decision you take, whether you are part of the marketing team, the design team or the development team, should be based on what you know about the user." Thought for the Day "Machines take me by surprise with great frequency." — Alan Turing(June 23, 1912 - June 7, 1954) Source: Brainy Quote

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• SQL SERVER – Reseting Identity Values for All Tables

  - by pinaldave

  Sometime email requesting help generates more questions than the motivation to answer them. Let us go over one of the such examples. I have converted the complete email conversation to chat format for easy consumption. I almost got a headache after around 20 email exchange. I am sure if you can read it and feel my pain. DBA: “I deleted all of the data from my database and now it contains table structure only. However, when I tried to insert new data in my tables I noticed that my identity values starts from the same number where they actually were before I deleted the data.” Pinal: “How did you delete the data?” DBA: “Running Delete in Loop?” Pinal: “What was the need of such need?” DBA: “It was my development server and I needed to repopulate the database.” Pinal: “Oh so why did not you use TRUNCATE which would have reset the identity of your table to the original value when the data got deleted? This will work only if you want your database to reset to the original value. If you want to set any other value this may not work.” DBA: (silence for 2 days) DBA: “I did not realize it. Meanwhile I regenerated every table’s schema and dropped the table and re-created it.” Pinal: “Oh no, that would be extremely long and incorrect way. Very bad solution.” DBA: “I understand, should I just take backup of the database before I insert the data and when I need, I can use the original backup to restore the database. This way I will have identity beginning with 1.” Pinal: “This going totally downhill. It is wrong to do so on multiple levels. Did you even read my earlier email about TRUNCATE.” DBA: “Yeah. I found it in spam folder.” Pinal: (I decided to stay silent) DBA: (After 2 days) “Can you provide me script to reseed identity for all of my tables to value 1 without asking further question.” Pinal: USE DATABASE; EXEC sp_MSForEachTable ' IF OBJECTPROPERTY(object_id(''?''), ''TableHasIdentity'') = 1 DBCC CHECKIDENT (''?'', RESEED, 1)' GO Our conversation ended here. If you have directly jumped to this statement, I encourage you to read the conversation one time. There is difference between reseeding identity value to 1 and reseeding it to original value – I will write an another blog post on this subject in future. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Social Analytics and the Customer

  - by David Dorf

  Many successful retailers put the customer at the center of everything they do, so its important that the customer is modeled correctly across all their systems.  The path to omni-channel starts and ends with the customer so at ARTS, our next big project is focused on ensuring a consistent representation of customers across our transactional data model, datawarehouse model, and XML schemas.  Further, we've started a new whitepaper that describes how Big Data and Social Media Analytics should be leveraged by retailers to add and additional level of customer insight. Let's start by taking a closer look at the meaning of social analytics.  Here's my definition: Social Analytics, in the retail context, describes the analysis of data obtained from social media sources in an effort to better comprehend and interact with the community of consumers.  This discipline seeks to understand what’s being said by the community about brands and products (“monitoring”), as well as understand the behaviors of those in the community (“profiling”).  The results are used to enforce the brand image, improve product decisions, and better focus marketing, all of which lead to increased sales. To help illustrate the facets of social analytics, I drew the diagram below which was originally published by Retail Touchpoints. There are lots of tools on the market that allow retailers to monitor social media for brand and product mentions.  These include analysis of sentiment, reach, share of voice, engagement, etc.  When your brand is mentioned, good or bad, its an opportunity to engage with the customer and possibly lead to a sale.  Because products are not always unique, its much more difficult to monitor product mentions, but detecting product trends early can help a retailer make better merchandising decisions, especially in fashion. Once a retailer understands what's being said, the next step is learn more about who's saying it.  That involves profiling customers beyond simple demographics to understand their motivations.  Much can be learned from patterns, and even more when customers voluntarily share their data.  Knowing that a customer is passionate about, for example, mountain biking allows the retailer to make relevant offers on helmets, ask for opinions on hydration, and help spread marketing messages. Social analytics has many facets that benefit retailers, some of which are easy but many of which are hard.  Its important for the CMO and CIO to work closely together to plan for these capabilities and monitor the maturity of tools on the market.  This is an area that will separate winners from losers.

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• Web 2.0 Solutions with Oracle WebCenter 11g &ndash; Book Review

  - by juan.ruiz

  Recently I obtained a copy of the book Web 2.0 Solutions with Oracle Web Center 11g from Packt Publishing, right away I noticed that one of the authors of this book is a good and long time colleague of  mine Plinio Arbizu, whom I have joined for different developer events in Latin America in the past. In this entry you will find my review of the book. Chapter 1: What's Oracle WebCenter? Provides you with basic knowledge to understand the pieces of WebCenter and the role that these pieces play in the overall Oracle Fusion Middleware strategy. Chapter 2 and 3: Will guide you through installation process and set up instructions, required to start developing Web2.0 applications. The screenshots are very helpful. Chapter 4: The chapter will guide you through a series of steps for creating a basic HelloWorld application that uses ADF/Webservices/WebCenter framework to understand the relevant pieces that are part of the architecture in large Web2.0 solutions for WebCenter. One caveat on this chapter is that the use HTML in combination with ADF Faces is not a recommended practice, because in some cases (not in this one) HTML code generated by the components can conflict with existent HTML code place on the same page... so be careful. Chapter 5: Describes the basics to understand the usage of ADF Faces Rich Client Components, with templates and ADF Business components. Chapter 6: This chapter explains how to encapsulate, deploy and consume ADF UIs as JSR 168 portlets in a declarative way Chapter 7: Explains some of the WebCenter services and the different ways that these services can be integrated within WebCenter applications. Chapter 8: Goes over how to include a series of  WebCenter services provided out-of-the-box within applications. This chapter presents a simple and clear way of how to include RSS feeds, search capabilities, tagging and discussions using practical samples that are easy to follow. Chapter 9: Presents an important component of Oracle WebCenter - the composer. Through the composer and Oracle Metadata Services the composer adds all the functionality to perform end-user personalizations, which is a very common user case when working with portals. The concept is self-explanatory when running over the practice developed in this chapter. Chapter 10: Provides an introduction to WebCenter spaces, explaining common concepts about installation, administration (role creation, group creation, etc) and through a sample, the readers can put everything in practice on their own environments. Summary: This book would provide the reader with a fast start to work with Oracle WebCenter 11g  and its different components. In my opinion the book targets the developer audience, rather than the Portal type of audience, or content generator. For the readers of this book I recommend that to better understand the concepts discussed, first you need to understand the basics on Oracle Application Development Framework. Believe me you can thank me later!

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• New Information Center - Reviewing Security For FMW 11g

  - by Daniel Mortimer

  Announcing ... Information Center: Reviewing Security For Oracle Fusion Middleware 11g [ID 1458051.2] has been published.  Screenshot of ID 1458051.2 What is an Information Center? Information Centers use widgets to aggregate knowledge content, such as support documents, product documentation, support community threads, which is pertinent to a given task or intent. Widgets either contain static lists or better still some widgets are dynamic. A dynamic widget uses a query criteria to present a list of support documents relevant to the title / subject matter of the widget. The content of a dynamic widget is refreshed automatically every 24 hours. Once you are in an Information Center, you can use the left hand menu to navigate to other Tasks / Intent Information Centers (e.g "Install and Configure", "Patch", "Troubleshoot", "Upgrade" which are available for the chosen product. Are Information Centers easy to find? You can go straight to the new "Reviewing Security" Information Center by using the hyperlink given above. There are, however, two other methods which make Information Centers easier to find. Browse Knowledge Refine Your Search Browse Knowledge The "Browse Knowledge" is currently found in the "Knowledge" Tab Page in My Oracle Support. As illustrated by the screenshots below, you can find Information Centers by choosing a product (e.g "Oracle Fusion Middleware"), a version and an action / intent. If an Information Center exists for your selection the "Advisor Found" button is enabled. Clicking on this button will take you straight to the desired Information Center.Screenshot - Browse Knowledge 1 Screenshot - Browse Knowledge 2 Screenshot - Browse Knowledge 3 Refine Your Search Refine your search is a dialogue which is triggered by certain keywords that you may enter into the Global Search field in the top right hand corner of My Oracle Support. The "Refine Your Search" works in a similar manner to "Browse Knowledge". Choose your product and version. The appropriate Task / Intent should already be selected for you. Thereafter, click the Go button. Screenshot - Refine Your Search 1 Screenshot - Refine Your Search 2 Screenshot - Refine Your Search 3

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• What changes were made to a document

  - by Daniel Moth

  Part of my job is writing functional specs. Due to the inevitable iterative and incremental nature of software design/development, these specs need to be updated with additions/deletions/changes over a period of time. When the time comes for a developer to implement features or update their design document (or a tester to test the feature or update their test specs) they need to be doing that against the latest spec. The problem is that if they have reviewed this document already, they need a quick way to find the delta from the last time they reviewed it to see what changes exist and how their existing plans may be affected (instead of having to read the entire document again). Doing that is very easy assuming your Word documents are hosted on SharePoint. 1. Every time you review a document note the SharePoint version and/or date (if it is a printed copy, make sure your printout includes the date in the footer – all my specs do) 2. When you need to see what changed, open the document (make sure you are not using a cached or local offline copy) and on the ribbon go to the "Review" tab and then  click on the "Compare" button. 3. Click on the "Specific Version…" option. In the dialog that pops up pick the last version you reviewed and click the "Compare" button. [TIP for authors: before checkin of your document, always compare against the "Last Version" on the SharePoint so you can add appropriate more complete check in comments] 4. What you see now is that in addition to the document you have open, two other documents just opened up. One is in the background (flashing on your task bar) – close that one as it is the old version. 5. The other document is in the foreground and contains all the changes between the old version and the latest one. Be sure not to make edits to this document, use it only for reading the changes. To find all the changes, on the ribbon under the "Review" tab, click on the "Reviewing Pane" to open the reviewing pane on the left. You can now click on each pink change to see what it is. 6. When you are done reviewing changes close the document and don't save any changes (remember if you want to make edits/additions/comments make them in the original document which is still open). And now I have a URL to point to people that keep asking about this – enjoy  :-) Comments about this post welcome at the original blog.

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• Allocating Entities within an Entity System

  - by miguel.martin

  I'm quite unsure how I should allocate/resemble my entities within my entity system. I have various options, but most of them seem to have cons associated with them. In all cases entities are resembled by an ID (integer), and possibly has a wrapper class associated with it. This wrapper class has methods to add/remove components to/from the entity. Before I mention the options, here is the basic structure of my entity system: Entity An object that describes an object within the game Component Used to store data for the entity System Contains entities with specific components Used to update entities with specific components World Contains entities and systems for the entity system Can create/destroy entites and have systems added/removed from/to it Here are my options, that I have thought of: Option 1: Do not store the Entity wrapper classes, and just store the next ID/deleted IDs. In other words, entities will be returned by value, like so: Entity entity = world.createEntity(); This is much like entityx, except I see some flaws in this design. Cons There can be duplicate entity wrapper classes (as the copy-ctor has to be implemented, and systems need to contain entities) If an Entity is destroyed, the duplicate entity wrapper classes will not have an updated value Option 2: Store the entity wrapper classes within an object pool. i.e. Entities will be return by pointer/reference, like so: Entity& e = world.createEntity(); Cons If there is duplicate entities, then when an entity is destroyed, the same entity object may be re-used to allocate another entity. Option 3: Use raw IDs, and forget about the wrapper entity classes. The downfall to this, I think, is the syntax that will be required for it. I'm thinking about doing thisas it seems the most simple & easy to implement it. I'm quite unsure about it, because of the syntax. i.e. To add a component with this design, it would look like: Entity e = world.createEntity(); world.addComponent<Position>(e, 0, 3); As apposed to this: Entity e = world.createEntity(); e.addComponent<Position>(0, 3); Cons Syntax Duplicate IDs

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• Removing hard-coded values and defensive design vs YAGNI

  - by Ben Scott

  First a bit of background. I'm coding a lookup from Age - Rate. There are 7 age brackets so the lookup table is 3 columns (From|To|Rate) with 7 rows. The values rarely change - they are legislated rates (first and third columns) that have stayed the same for 3 years. I figured that the easiest way to store this table without hard-coding it is in the database in a global configuration table, as a single text value containing a CSV (so "65,69,0.05,70,74,0.06" is how the 65-69 and 70-74 tiers would be stored). Relatively easy to parse then use. Then I realised that to implement this I would have to create a new table, a repository to wrap around it, data layer tests for the repo, unit tests around the code that unflattens the CSV into the table, and tests around the lookup itself. The only benefit of all this work is avoiding hard-coding the lookup table. When talking to the users (who currently use the lookup table directly - by looking at a hard copy) the opinion is pretty much that "the rates never change." Obviously that isn't actually correct - the rates were only created three years ago and in the past things that "never change" have had a habit of changing - so for me to defensively program this I definitely shouldn't store the lookup table in the application. Except when I think YAGNI. The feature I am implementing doesn't specify that the rates will change. If the rates do change, they will still change so rarely that maintenance isn't even a consideration, and the feature isn't actually critical enough that anything would be affected if there was a delay between the rate change and the updated application. I've pretty much decided that nothing of value will be lost if I hard-code the lookup, and I'm not too concerned about my approach to this particular feature. My question is, as a professional have I properly justified that decision? Hard-coding values is bad design, but going to the trouble of removing the values from the application seems to violate the YAGNI principle. EDIT To clarify the question, I'm not concerned about the actual implementation. I'm concerned that I can either do a quick, bad thing, and justify it by saying YAGNI, or I can take a more defensive, high-effort approach, that even in the best case ultimately has low benefits. As a professional programmer does my decision to implement a design that I know is flawed simply come down to a cost/benefit analysis?

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