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  • General purpose ticketing/tech support system [closed]

    - by crazybyte
    Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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  • Configuring SQL Server Express 2005

    - by MrTognio
    What's the proper way to configure SQL Server Express 2005 so that it can allow for a number of clients to get connected to the server? I have my application running both in the server machine and the client machines. Given the nature of my application, clients are the branches geographically distant from each other, and the server itself. Every operation the client records must be reported to the server, because the server needs total control over the usage and production. But, what should I consider when configuring the connection in both sides, the server and the client? I'm not as used to SQL Server, I'm a beginner, however through SQL Server Configuration Manager I have set the main options without success. The problem seems to be related to trusted connections even though I have set it to support both windows and SQL Server authentication. When the client tries to connect to the server using windows authentication it displays no table; when it tries to communicate using a password (SQL Server authentication), tables are successfully displayed but no access is allowed... Thanx in advance!

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  • How to create launch icons on Ubuntu Desktop?

    - by MattSlay
    I installed Ubuntu in a VM using VirtualBox, and after a few hours of Googling all the things I had to install and configure for the rest of the environment, I am finally up and running with a Ruby on Rails IDE and have MySql up and running. After I start up the Ubuntu VM, I have to go to a terminal window and do this to start MySql: /etc/init.d/mysql start So that works fine, but, since I am such a GUI person, I’m wondering how I can create an icon on the Ubuntu Desktop that I can click on to launch this command. Can you tell me how to do that?

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  • #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

    - by gtaylor85
    I've searched serverfault and found this question pop-up quite a bit. Unfortunately others problems aren't exactly like mine, and because I'm a true beginner I wanted some more "specific to me" help. If you don't mind. I just set-up a new computer for a user. Copied over her auto-populate and archive emails. Her email, for the most part, works fine. But when she tries to send anything to [email protected] she gets the #550 5.1.1 error. If she uses the exchange webapp she does not have the issue. I can send email to BSMITH, and so can everyone else. The user, as far as I can tell from the EMC reports, is the only person having emails sent back to them and only from BSMITH. I have googled the crap out of this, and attempted some of the solutions to no avail. I've looked for the bmith account in the disabled accounts and copied and attempted to add "IMCEAEX-_O=CHILD+20STUDY+20CENTER_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=BSMITH@mydomain.com" as an X500 email. I honestly am just following instructions though and I don't really understand what it is I'm doing. Diagnostic information for administrators: Generating server: FS2.FS1D.local IMCEAEX-_O=CHILD+20STUDY+20CENTER_OU=FIRST+20ADMINISTRATIVE+20GROUP_CN=RECIPIENTS_CN=BSMITH@mydomain.com #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ## BTW I love this site and only found out about it a few weeks ago. My girlfriend now loves the photo.stackexchange. So thanks for such a helpful community.

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  • Move /var directories to to /mnt on an EC2 instance

    - by Geoff Lanotte
    I am trying to work on a standard configuration for a set of EC2 instances running ubuntu 12.04. These servers are going to be primarily web servers for a Ruby on Rails application. When you configure a new large instance, you are given a primary of 8GB and then ephemeral storage of 400 GB that is mounted to /mnt. It seems logical to me to move some directories that have a potential for growth off to the /mnt directory, I was specifically thinking of /var/www and /var/log. My question is two-fold: Is this a good idea or are there pitfalls that I cannot see? If this is a good idea, how should I go about configuring this. I do have the ability to configure new instances and down our old instances. My concern is over long term, doing this in such a way that it prevents downtime. I am a developer with some experience in devops, but mounting drives is something I have not faced before, so explicit directions would be greatly appreciated.

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  • How do I connect to and factory reset a Catalyst 3560 Switch?

    - by Josh
    My company just bought another company. In their server room they had some older hardware, which I would like to repurpose. One of these is a Cisco Switch: C3560G-48TS-S. I found some instructions about this switch here but this is not a guide for a beginner. I have no idea how to connect to this thing to begin running the commands. It says Configure the PC terminal emulation software for 9600 baud, 8 data bits, no parity, 1 stop bit, and no flow control. But I can't find anything on how to do this (assuming with telnet?) or even what program to use. I also don't know how to find the IP address of the device to connect to it. My research also says once I get in there, I need to run clear config all Is this the right command? Also, what if I can't get the username and password for these devices? Is there some way to factory reset (my only experience is with devices that have a hardware reset button) EDIT: I should note that when I push the button on the front the three lights blink, which according to the documentation indicated the switch is configured and "not available for express setup"

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  • Build Advise for Home Web/NAS Server with Ubuntu Server 12.04 [closed]

    - by razor7
    I need to have a personal Webserver with NAS capabilities. The Webserver to test some LAMP projects I develop for clients, and also NAS to be able to stream media to local network. I want to have full control of the box, so I'm planning to build it with some spare parts and Ubuntu Server. The services/software that will run are (remember, is for personal and testing use only): SAMBA/CIFS SSH Server Apache 2 MySQL 5 Mercurial Repo PHP 5.3 Ruby on Rails OwnCloud Dovecot Webmin Postfix PureFTPd ClamAV The Hardware: Intel Dual Core E2180 2.0 GHz MSI P35 Neo Kinkston 1GB DDR2, 667 MSI Nvidia 7300le PCIe x16 256mb RAM HDD SATA WD Green 2TB x2 (RAID-1 with MDADM RAID Controller) 16 GB USB Pendrive (For server system installation) My idea is to build this system, using the pendrive for the Ubuntu Server software, and packages, and the RAID-1 for gross data storage. What do you think? Thanks a lot!

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  • Grub Installation Failed: Fatal Error ... now what I do?

    - by eklavya
    I know there are some threads that touch this but I feel I have done something uniquely stupid. hence the post and plea for help. I am a beginner @ Linux. So I have a PC with a HDD (hard disk drive) and SSD (solid state drive) It was running Linux Mint /dev/sda1 - HDD Partition 1 - 2 TB (mounted this is /home /dev/sda2 - HDD Partition 2 - 1 TB (separate back up drive, i was backing up files to this) /dev/sdb1 - SSD Partition 1 - 100 GB (OS) /dev/sdb2 - SSD Partition 2 - 20 GB (Swap) The operating system was Linux Mint and was installed on the /dev/sdb1 i.e the solid state drive. I had partitioned off the sda into 2 TB and 1TB and presented the 2 TB as the /home to the OS. Anyway last night I decided to make a return to Ubuntu via the path of Elementary OS. Everything went fine with the install until it stated that GRUB installed failed and this was a Fatal error (no kidding I said). No I am stuck. I have definitely done something wrong and don't know what it is... My biggest pain is the files on the /dev/sda2. I want to save these before I try something drastic like wiping off the /dev/sda completely. So I have the following questions... Can I use a liveCD USB to save these files ? I can see the /dev/sda2 but was unable to access the files in the liveCD last not least ... how do I fix the main issue here. Why could the OS not install GRUB 2b... why is my SSD the /dev/sdb ... and not /dev/sda. Does that have something to do with it that my master boot record sits on the HDD /dev/sda and not /dev/sdb

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  • Automatic switching of network card when vm is moved

    - by spock
    I have two hosts in a pool and I used to be able to move the vm around and they will start without any problem. But after I played around with some network setting, which I don't remember what, I started getting "This VM needs storage that cannot be seen from that server" message. As you can tell I am a beginner with Xenserver. Here is the very simple environment: 2 host servers with their own local hard disk and network card. One is a Pool master. Problem: Power off a vm and move vm from one server to another, or clone one vm to the other server. It used to be able to start up right away. Now, I need to delete one of the network that does not belong to the server, then it will start. Otherwise, the above error msg popup. The two networks (one for each network card in each host) are in the Networking tab of the vm, as well as in the host's networking tab. I googled but all I got to empty the DVD drive, which is not the problem here. Thanks in advance!

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  • Can you see something wrong in my working .htaccess?

    - by AlexV
    OK, after many search, trial and errors I've managed to create an .htaccess that do what I wanted (see explanations and questions after the code block): <IfModule mod_rewrite.c> RewriteEngine On #1 If the requested file is not url-mapper.php (to avoid .htaccess loop) RewriteCond %{REQUEST_FILENAME} (?<!url-mapper\.php)$ #2 If the requested URI does not end with an extension OR if the URI ends with .php* RewriteCond %{REQUEST_URI} !\.(.*) [OR] RewriteCond %{REQUEST_URI} \.php.*$ [NC] #3 If the requested URI is not in an excluded location RewriteCond %{REQUEST_URI} !^/seo-urls\/(excluded1|excluded2)(/.*)?$ #Then serve the URI via the mapper RewriteRule .* /seo-urls/url-mapper.php?uri=%{REQUEST_URI} [L,QSA] </IfModule> This is what the .htaccess should do: #1 is checking that the file requested is not url-mapper.php (to avoid infinite redirect loops). This file will always be at the root of the domain. #2 the .htaccess must only catch URLs that don't end with an extension (www.foo.com -- catch | www.foo.com/catch-me -- catch | www.foo.com/dont-catch.me -- don't catch) and URLs ending with .php* files (.php, .php4, .php5, .php123...). #3 some directories (and childs) can be excluded from the .htaccess (in this case /seo-urls/excluded1 and /seo-urls/excluded2). Finally the .htaccess feed the mapper with an hidden GET parameter named uri containing the requested uri. Even if I tested and everything works, I want to know if what I do is correct (and if it's the "best" way to do it). I've learned a lot with this "project" but I still consider myself a beginner at .htaccess and regular expressions so I want to triple check it there before putting it in production...

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  • How to push changes from Test server to Live server?

    - by anonymous
    As a beginner, I finally noticed the issue with making changes to the live server I've been working on, now that I have a couple users on it, since I bring it down so often. I created an EC2 image of my live server and set up a separate instance on EC2, so now I have 2 EC2 instances, Stage and Production. I set up GitHub and push changes to stage and test my code there, and when it's all done and working, I push it to the production branch, and everything is good. And there is a slight issue here since I name my files config_stage.js and config_production.js and set up .gitignore on each server, and in my code, I would have it read the ENV flags and set up the appropriate configs, is this the correct approach? And my main question is: how do you keep track of non-code changes to the server? For example, I installed HAProxy, Stunnel, Redis, MongoDB and several other things onto the Stage server for testing and now that it's all working and good, how do I deploy them to production? Right now, I'm just keeping track of everything I installed and copying configuration files over, which is very tedious and I'm afraid I may have missed a step somewhere. Is there a better way to port these changes over from my test server to my live server?

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  • unmanaged VPS account; Beginners questions

    - by pesar2
    I have a classified website which uses MySQL, PHP, Solr (java) etc etc... I wonder where I should start after purchasing a VPS package from my provider. There are first of all several packages, I am going with Linux because as far as I know it is the most stable system. But I have never used Linux before! What is Ubuntu, and which version of it should I get? Whats 64bit Ubuntu then? How do I install php, javascript, mysql, java and all that? What is debian, do I need it? What is apache, do I need that? And most importantly, what applications do I need, that I must have? (I mean applications which a beginner would never know was needed, what do you recommend?) After getting the vps, how do I even access it? Do I type in some kind of IP into the browser? Or is it by ftp program? How do I access the so called "terminal"? Please guide me, I am completely new to Linux and VPS! Thanks

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  • Cannot log-in in the install of phpmyadmin on Ubuntu

    - by Sylario
    I just installed phpmyadmin and i am trying to login in /phpmyadminpath/setup. I am greeted by an invite similar to an apache protected folder (log/password displayed in a browser pop-up, not an html popup) asking for login pass. I cannot login using system password(root) or mysql passsword(also root) I already have rails app using this mysql, and i checked the mysql password in the config files. I cannot run any mysql command in my console because of the following error : ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO) What is wrong with phpmyadmin and mysql?

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  • Path erased in Debian

    - by Lyon83
    I'm trying to deploy a rails app in Debian, using Apache/Passenger. I was trying to fox a problem with some GEMs and in the process I put executed this in console: export PATH=/var/lib/gems/1.8/bin/:${vendor/cache} Now my path environmental variable is gone, or at least its content. My server is running under Debian 6. Is there a way to recover my path info? Or at least can someone point me where to find the file where that variable i s stored? Some help please. This is a BIG problem for me. Thanks in advance!

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  • Emacs equivalent of this Vim command to run my tests?

    - by eightbitraptor
    I'm using Emacs at the moment and experimenting with it for my Rails development and there is one thing that I do quite regularly in Vim and I'd like to know if an equivalent exists in Emacs, or an alternative workflow to achieve the behavior that I need. The command in Vim is :map ;t :!rspec --no-color %<cr> Essentially this maps a key combination to run a bash/shell command on the file represented by the current buffer (% expands to the filename at runtime, the <cr> is just a carriage return at the end to execute the command). I map all sorts of random little commands as and when I need them and I really miss the immediacy of this approach. How can I achieve something similar?

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  • buagent process has been consuming 100% cpu for two days

    - by Maysam
    The buagent process has been using 100% of cpu since two days ago. I want to terminate this process but I don't know if it's something dangerous or not (I am not much advanced in working with linux, indeed I am very beginner). The only thing that I know is that this process is probably restoring some files. But I think it is not normal for that to take more than two days. Now, do you think it would be OK if I kill this process? What command could I use to do that? I appreciate any help :) p.s. We are hosting a few web sites there. This server is also our Name Server and Mail Server as well. A couple of months a go we had a problem with the server which made us to take a full-backup of all files and then reinstall linux. Yesterday, I selected one of the directories on the backup server and restored that directory to a tmp directory on our linux server. After that, I couldn't restore any other directory because every time I want to do that, it says that there is another restore job running and I have to wait for that. When I use the "top" command I can see that the buagent process is consuming 100% of cpu. So I guess that is the problem. I don't know why it has been taking too long to execute.

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  • Red Gate Coder interviews: Alex Davies

    - by Michael Williamson
    Alex Davies has been a software engineer at Red Gate since graduating from university, and is currently busy working on .NET Demon. We talked about tackling parallel programming with his actors framework, a scientific approach to debugging, and how JavaScript is going to affect the programming languages we use in years to come. So, if we start at the start, how did you get started in programming? When I was seven or eight, I was given a BBC Micro for Christmas. I had asked for a Game Boy, but my dad thought it would be better to give me a proper computer. For a year or so, I only played games on it, but then I found the user guide for writing programs in it. I gradually started doing more stuff on it and found it fun. I liked creating. As I went into senior school I continued to write stuff on there, trying to write games that weren’t very good. I got a real computer when I was fourteen and found ways to write BASIC on it. Visual Basic to start with, and then something more interesting than that. How did you learn to program? Was there someone helping you out? Absolutely not! I learnt out of a book, or by experimenting. I remember the first time I found a loop, I was like “Oh my God! I don’t have to write out the same line over and over and over again any more. It’s amazing!” When did you think this might be something that you actually wanted to do as a career? For a long time, I thought it wasn’t something that you would do as a career, because it was too much fun to be a career. I thought I’d do chemistry at university and some kind of career based on chemical engineering. And then I went to a careers fair at school when I was seventeen or eighteen, and it just didn’t interest me whatsoever. I thought “I could be a programmer, and there’s loads of money there, and I’m good at it, and it’s fun”, but also that I shouldn’t spoil my hobby. Now I don’t really program in my spare time any more, which is a bit of a shame, but I program all the rest of the time, so I can live with it. Do you think you learnt much about programming at university? Yes, definitely! I went into university knowing how to make computers do anything I wanted them to do. However, I didn’t have the language to talk about algorithms, so the algorithms course in my first year was massively important. Learning other language paradigms like functional programming was really good for breadth of understanding. Functional programming influences normal programming through design rather than actually using it all the time. I draw inspiration from it to write imperative programs which I think is actually becoming really fashionable now, but I’ve been doing it for ages. I did it first! There were also some courses on really odd programming languages, a bit of Prolog, a little bit of C. Having a little bit of each of those is something that I would have never done on my own, so it was important. And then there are knowledge-based courses which are about not programming itself but things that have been programmed like TCP. Those are really important for examples for how to approach things. Did you do any internships while you were at university? Yeah, I spent both of my summers at the same company. I thought I could code well before I went there. Looking back at the crap that I produced, it was only surpassed in its crappiness by all of the other code already in that company. I’m so much better at writing nice code now than I used to be back then. Was there just not a culture of looking after your code? There was, they just didn’t hire people for their abilities in that area. They hired people for raw IQ. The first indicator of it going wrong was that they didn’t have any computer scientists, which is a bit odd in a programming company. But even beyond that they didn’t have people who learnt architecture from anyone else. Most of them had started straight out of university, so never really had experience or mentors to learn from. There wasn’t the experience to draw from to teach each other. In the second half of my second internship, I was being given tasks like looking at new technologies and teaching people stuff. Interns shouldn’t be teaching people how to do their jobs! All interns are going to have little nuggets of things that you don’t know about, but they shouldn’t consistently be the ones who know the most. It’s not a good environment to learn. I was going to ask how you found working with people who were more experienced than you… When I reached Red Gate, I found some people who were more experienced programmers than me, and that was difficult. I’ve been coding since I was tiny. At university there were people who were cleverer than me, but there weren’t very many who were more experienced programmers than me. During my internship, I didn’t find anyone who I classed as being a noticeably more experienced programmer than me. So, it was a shock to the system to have valid criticisms rather than just formatting criticisms. However, Red Gate’s not so big on the actual code review, at least it wasn’t when I started. We did an entire product release and then somebody looked over all of the UI of that product which I’d written and say what they didn’t like. By that point, it was way too late and I’d disagree with them. Do you think the lack of code reviews was a bad thing? I think if there’s going to be any oversight of new people, then it should be continuous rather than chunky. For me I don’t mind too much, I could go out and get oversight if I wanted it, and in those situations I felt comfortable without it. If I was managing the new person, then maybe I’d be keener on oversight and then the right way to do it is continuously and in very, very small chunks. Have you had any significant projects you’ve worked on outside of a job? When I was a teenager I wrote all sorts of stuff. I used to write games, I derived how to do isomorphic projections myself once. I didn’t know what the word was so I couldn’t Google for it, so I worked it out myself. It was horrifically complicated. But it sort of tailed off when I started at university, and is now basically zero. If I do side-projects now, they tend to be work-related side projects like my actors framework, NAct, which I started in a down tools week. Could you explain a little more about NAct? It is a little C# framework for writing parallel code more easily. Parallel programming is difficult when you need to write to shared data. Sometimes parallel programming is easy because you don’t need to write to shared data. When you do need to access shared data, you could just have your threads pile in and do their work, but then you would screw up the data because the threads would trample on each other’s toes. You could lock, but locks are really dangerous if you’re using more than one of them. You get interactions like deadlocks, and that’s just nasty. Actors instead allows you to say this piece of data belongs to this thread of execution, and nobody else can read it. If you want to read it, then ask that thread of execution for a piece of it by sending a message, and it will send the data back by a message. And that avoids deadlocks as long as you follow some obvious rules about not making your actors sit around waiting for other actors to do something. There are lots of ways to write actors, NAct allows you to do it as if it was method calls on other objects, which means you get all the strong type-safety that C# programmers like. Do you think that this is suitable for the majority of parallel programming, or do you think it’s only suitable for specific cases? It’s suitable for most difficult parallel programming. If you’ve just got a hundred web requests which are all independent of each other, then I wouldn’t bother because it’s easier to just spin them up in separate threads and they can proceed independently of each other. But where you’ve got difficult parallel programming, where you’ve got multiple threads accessing multiple bits of data in multiple ways at different times, then actors is at least as good as all other ways, and is, I reckon, easier to think about. When you’re using actors, you presumably still have to write your code in a different way from you would otherwise using single-threaded code. You can’t use actors with any methods that have return types, because you’re not allowed to call into another actor and wait for it. If you want to get a piece of data out of another actor, then you’ve got to use tasks so that you can use “async” and “await” to await asynchronously for it. But other than that, you can still stick things in classes so it’s not too different really. Rather than having thousands of objects with mutable state, you can use component-orientated design, where there are only a few mutable classes which each have a small number of instances. Then there can be thousands of immutable objects. If you tend to do that anyway, then actors isn’t much of a jump. If I’ve already built my system without any parallelism, how hard is it to add actors to exploit all eight cores on my desktop? Usually pretty easy. If you can identify even one boundary where things look like messages and you have components where some objects live on one side and these other objects live on the other side, then you can have a granddaddy object on one side be an actor and it will parallelise as it goes across that boundary. Not too difficult. If we do get 1000-core desktop PCs, do you think actors will scale up? It’s hard. There are always in the order of twenty to fifty actors in my whole program because I tend to write each component as actors, and I tend to have one instance of each component. So this won’t scale to a thousand cores. What you can do is write data structures out of actors. I use dictionaries all over the place, and if you need a dictionary that is going to be accessed concurrently, then you could build one of those out of actors in no time. You can use queuing to marshal requests between different slices of the dictionary which are living on different threads. So it’s like a distributed hash table but all of the chunks of it are on the same machine. That means that each of these thousand processors has cached one small piece of the dictionary. I reckon it wouldn’t be too big a leap to start doing proper parallelism. Do you think it helps if actors get baked into the language, similarly to Erlang? Erlang is excellent in that it has thread-local garbage collection. C# doesn’t, so there’s a limit to how well C# actors can possibly scale because there’s a single garbage collected heap shared between all of them. When you do a global garbage collection, you’ve got to stop all of the actors, which is seriously expensive, whereas in Erlang garbage collections happen per-actor, so they’re insanely cheap. However, Erlang deviated from all the sensible language design that people have used recently and has just come up with crazy stuff. You can definitely retrofit thread-local garbage collection to .NET, and then it’s quite well-suited to support actors, even if it’s not baked into the language. Speaking of language design, do you have a favourite programming language? I’ll choose a language which I’ve never written before. I like the idea of Scala. It sounds like C#, only with some of the niggles gone. I enjoy writing static types. It means you don’t have to writing tests so much. When you say it doesn’t have some of the niggles? C# doesn’t allow the use of a property as a method group. It doesn’t have Scala case classes, or sum types, where you can do a switch statement and the compiler checks that you’ve checked all the cases, which is really useful in functional-style programming. Pattern-matching, in other words. That’s actually the major niggle. C# is pretty good, and I’m quite happy with C#. And what about going even further with the type system to remove the need for tests to something like Haskell? Or is that a step too far? I’m quite a pragmatist, I don’t think I could deal with trying to write big systems in languages with too few other users, especially when learning how to structure things. I just don’t know anyone who can teach me, and the Internet won’t teach me. That’s the main reason I wouldn’t use it. If I turned up at a company that writes big systems in Haskell, I would have no objection to that, but I wouldn’t instigate it. What about things in C#? For instance, there’s contracts in C#, so you can try to statically verify a bit more about your code. Do you think that’s useful, or just not worthwhile? I’ve not really tried it. My hunch is that it needs to be built into the language and be quite mathematical for it to work in real life, and that doesn’t seem to have ended up true for C# contracts. I don’t think anyone who’s tried them thinks they’re any good. I might be wrong. On a slightly different note, how do you like to debug code? I think I’m quite an odd debugger. I use guesswork extremely rarely, especially if something seems quite difficult to debug. I’ve been bitten spending hours and hours on guesswork and not being scientific about debugging in the past, so now I’m scientific to a fault. What I want is to see the bug happening in the debugger, to step through the bug happening. To watch the program going from a valid state to an invalid state. When there’s a bug and I can’t work out why it’s happening, I try to find some piece of evidence which places the bug in one section of the code. From that experiment, I binary chop on the possible causes of the bug. I suppose that means binary chopping on places in the code, or binary chopping on a stage through a processing cycle. Basically, I’m very stupid about how I debug. I won’t make any guesses, I won’t use any intuition, I will only identify the experiment that’s going to binary chop most effectively and repeat rather than trying to guess anything. I suppose it’s quite top-down. Is most of the time then spent in the debugger? Absolutely, if at all possible I will never debug using print statements or logs. I don’t really hold much stock in outputting logs. If there’s any bug which can be reproduced locally, I’d rather do it in the debugger than outputting logs. And with SmartAssembly error reporting, there’s not a lot that can’t be either observed in an error report and just fixed, or reproduced locally. And in those other situations, maybe I’ll use logs. But I hate using logs. You stare at the log, trying to guess what’s going on, and that’s exactly what I don’t like doing. You have to just look at it and see does this look right or wrong. We’ve covered how you get to grip with bugs. How do you get to grips with an entire codebase? I watch it in the debugger. I find little bugs and then try to fix them, and mostly do it by watching them in the debugger and gradually getting an understanding of how the code works using my process of binary chopping. I have to do a lot of reading and watching code to choose where my slicing-in-half experiment is going to be. The last time I did it was SmartAssembly. The old code was a complete mess, but at least it did things top to bottom. There wasn’t too much of some of the big abstractions where flow of control goes all over the place, into a base class and back again. Code’s really hard to understand when that happens. So I like to choose a little bug and try to fix it, and choose a bigger bug and try to fix it. Definitely learn by doing. I want to always have an aim so that I get a little achievement after every few hours of debugging. Once I’ve learnt the codebase I might be able to fix all the bugs in an hour, but I’d rather be using them as an aim while I’m learning the codebase. If I was a maintainer of a codebase, what should I do to make it as easy as possible for you to understand? Keep distinct concepts in different places. And name your stuff so that it’s obvious which concepts live there. You shouldn’t have some variable that gets set miles up the top of somewhere, and then is read miles down to choose some later behaviour. I’m talking from a very much SmartAssembly point of view because the old SmartAssembly codebase had tons and tons of these things, where it would read some property of the code and then deal with it later. Just thousands of variables in scope. Loads of things to think about. If you can keep concepts separate, then it aids me in my process of fixing bugs one at a time, because each bug is going to more or less be understandable in the one place where it is. And what about tests? Do you think they help at all? I’ve never had the opportunity to learn a codebase which has had tests, I don’t know what it’s like! What about when you’re actually developing? How useful do you find tests in finding bugs or regressions? Finding regressions, absolutely. Running bits of code that would be quite hard to run otherwise, definitely. It doesn’t happen very often that a test finds a bug in the first place. I don’t really buy nebulous promises like tests being a good way to think about the spec of the code. My thinking goes something like “This code works at the moment, great, ship it! Ah, there’s a way that this code doesn’t work. Okay, write a test, demonstrate that it doesn’t work, fix it, use the test to demonstrate that it’s now fixed, and keep the test for future regressions.” The most valuable tests are for bugs that have actually happened at some point, because bugs that have actually happened at some point, despite the fact that you think you’ve fixed them, are way more likely to appear again than new bugs are. Does that mean that when you write your code the first time, there are no tests? Often. The chance of there being a bug in a new feature is relatively unaffected by whether I’ve written a test for that new feature because I’m not good enough at writing tests to think of bugs that I would have written into the code. So not writing regression tests for all of your code hasn’t affected you too badly? There are different kinds of features. Some of them just always work, and are just not flaky, they just continue working whatever you throw at them. Maybe because the type-checker is particularly effective around them. Writing tests for those features which just tend to always work is a waste of time. And because it’s a waste of time I’ll tend to wait until a feature has demonstrated its flakiness by having bugs in it before I start trying to test it. You can get a feel for whether it’s going to be flaky code as you’re writing it. I try to write it to make it not flaky, but there are some things that are just inherently flaky. And very occasionally, I’ll think “this is going to be flaky” as I’m writing, and then maybe do a test, but not most of the time. How do you think your programming style has changed over time? I’ve got clearer about what the right way of doing things is. I used to flip-flop a lot between different ideas. Five years ago I came up with some really good ideas and some really terrible ideas. All of them seemed great when I thought of them, but they were quite diverse ideas, whereas now I have a smaller set of reliable ideas that are actually good for structuring code. So my code is probably more similar to itself than it used to be back in the day, when I was trying stuff out. I’ve got more disciplined about encapsulation, I think. There are operational things like I use actors more now than I used to, and that forces me to use immutability more than I used to. The first code that I wrote in Red Gate was the memory profiler UI, and that was an actor, I just didn’t know the name of it at the time. I don’t really use object-orientation. By object-orientation, I mean having n objects of the same type which are mutable. I want a constant number of objects that are mutable, and they should be different types. I stick stuff in dictionaries and then have one thing that owns the dictionary and puts stuff in and out of it. That’s definitely a pattern that I’ve seen recently. I think maybe I’m doing functional programming. Possibly. It’s plausible. If you had to summarise the essence of programming in a pithy sentence, how would you do it? Programming is the form of art that, without losing any of the beauty of architecture or fine art, allows you to produce things that people love and you make money from. So you think it’s an art rather than a science? It’s a little bit of engineering, a smidgeon of maths, but it’s not science. Like architecture, programming is on that boundary between art and engineering. If you want to do it really nicely, it’s mostly art. You can get away with doing architecture and programming entirely by having a good engineering mind, but you’re not going to produce anything nice. You’re not going to have joy doing it if you’re an engineering mind. Architects who are just engineering minds are not going to enjoy their job. I suppose engineering is the foundation on which you build the art. Exactly. How do you think programming is going to change over the next ten years? There will be an unfortunate shift towards dynamically-typed languages, because of JavaScript. JavaScript has an unfair advantage. JavaScript’s unfair advantage will cause more people to be exposed to dynamically-typed languages, which means other dynamically-typed languages crop up and the best features go into dynamically-typed languages. Then people conflate the good features with the fact that it’s dynamically-typed, and more investment goes into dynamically-typed languages. They end up better, so people use them. What about the idea of compiling other languages, possibly statically-typed, to JavaScript? It’s a reasonable idea. I would like to do it, but I don’t think enough people in the world are going to do it to make it pick up. The hordes of beginners are the lifeblood of a language community. They are what makes there be good tools and what makes there be vibrant community websites. And any particular thing which is the same as JavaScript only with extra stuff added to it, although it might be technically great, is not going to have the hordes of beginners. JavaScript is always to be quickest and easiest way for a beginner to start programming in the browser. And dynamically-typed languages are great for beginners. Compilers are pretty scary and beginners don’t write big code. And having your errors come up in the same place, whether they’re statically checkable errors or not, is quite nice for a beginner. If someone asked me to teach them some programming, I’d teach them JavaScript. If dynamically-typed languages are great for beginners, when do you think the benefits of static typing start to kick in? The value of having a statically typed program is in the tools that rely on the static types to produce a smooth IDE experience rather than actually telling me my compile errors. And only once you’re experienced enough a programmer that having a really smooth IDE experience makes a blind bit of difference, does static typing make a blind bit of difference. So it’s not really about size of codebase. If I go and write up a tiny program, I’m still going to get value out of writing it in C# using ReSharper because I’m experienced with C# and ReSharper enough to be able to write code five times faster if I have that help. Any other visions of the future? Nobody’s going to use actors. Because everyone’s going to be running on single-core VMs connected over network-ready protocols like JSON over HTTP. So, parallelism within one operating system is going to die. But until then, you should use actors. More Red Gater Coder interviews

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  • Social Network Stalking

    - by David Dorf
    Think about this: By reading this blog, you and I are connected. We have this blog and its topics in common, so there's a chance we have other things in common as well. In any relationship there is a degree of trust and influence. If you trust me, at least in terms of particular subjects, then I have some influence over you. If I buy an iPad, then there's an opportunity for me to influence your possible purchase of an over-hyped tablet that you don't really need. So what could a retailer do with this? Retailers that have fans and followers should assume that the friends of those fans and followers are more susceptible to their marketing efforts. If I'm a fan of Apple, then Apple will be more successful marketing to my friends than marketing to random people. Intuitively that makes sense, at least to me. Companies like 33Across and Pursway are already putting this theory into practice, and achieving some interesting results. Jeff Jarvis, who by-the-way is speaking at CrossTalk this year, has been discussing the power of influencers in social networks. In his blog he rails against marketers and says "messages and influence aren't the future of marketing; conversations and relationships are." Valuable messages will be passed on because they are valuable, not because someone has the power to exert influence. True enough, but that won't stop the efforts underway to leverage social networks for more targeted advertising. From a business perspective, this sounds like a goldmine to me; on a personal level, it's a bit creepy.

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  • Would Java programmers hire C# programmers?

    - by Linx
    I learned and used Java in college. After graduating, I got a job in C#. Two years after, there are a lot more positions in Java. Would I have a good chance to be hired as a Java programmer? What interview questions would I be asked? Update (07/10/2012): Thank you for all your answers and comments. I really appreciate it. I had a chance to work on a Java project for 9 months. It was with a mix of Perl because we were trying to migrate from Perl to Java. Eclipse has definitely improved a lot. I used Maven and Spring MVC. Pretty fun. So, after the project ended, I did Ruby on Rails. That was a year-long fun project also. Two years later, I am back to .NET. Overall, being a programmer has been very sweet. Wouldn't trade it for anything else!

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  • Want to learn/dive into Java Web Development—where to start?

    - by ernesto che
    Hi folks, I want to dive into Java Web Development, but I don’t know where to start because I am overwhelmed with Frameworks, JSRs, modules and the like. Coming from a PHP and Ruby (on Rails) background, it may seem awkward to go the other way ’round—still there are a lot of places where Java is (and probably will be) prevalent. I know basic Java concepts, syntax and OOP, and I have done (too much) nonsense in existing projects in JSP. I am already using SVN and GIT, but like coding PHP and Ruby mostly via VIM, i’ve also done versioning from the command line. But this time I want to learn to build a new project from the ground up, in a more, let’s say, academic way (instead of the hackery to date). Looking at e. g. Eclipse frightens me. Then there is Struts, Spring, JPA, Hibernate, Seam, just to throw in some buzzwords, that I cannot put into clear relation to each other. Can you point me to some tutorials or books that could help me? What are the technologies you absolutely have to know, the JSRs that are widely implemented in the industry? Or, if you are an employer: What does a “Junior Java Web developer” have to know? Thanks for your suggestions!

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  • puppet rspec no such file to load -- rspec-puppet (LoadError)

    - by Vorsprung
    I have no prior experience at all of ruby. I am not interested in ruby (and so have no knowledge of rails etc) as such but am using puppet to manage a group of servers. I have written some modules and the rspec-puppet system looks like it would be very useful. However, I cannot get rspec-puppet to work I am using Ubuntu LTS 10.04 I have installed puppet rspec using the directions on their web page What I actually did apt-get install rubygems # (installs 1.8) gem install rspec-expectations gem install rspec-puppet I also installed librspec-ruby1.8 Then I ran rspec-puppet-init in a puppet module directory I'd already made (it's a working puppet module) I made a file as defined in the tutorial $ more spec/defines/rule_spec.rb require 'spec_helper' describe 'vanusers::rule' do let(:title) { 't1' } it { should contain_class('vanusers::JamieA') } end but when I try and run it there is a mysterious dependancy issue $ spec spec/defines/rule_spec.rb /home/jamie/git/puppet/modules/vanusers/spec/spec_helper.rb:1:in `require': no such file to load -- rspec-puppet (LoadError) from /home/jamie/git/puppet/modules/vanusers/spec/spec_helper.rb:1 from ./spec/defines/rule_spec.rb:1:in `require' from ./spec/defines/rule_spec.rb:1 from /usr/lib/ruby/1.8/spec/runner/example_group_runner.rb:15:in `load' from /usr/lib/ruby/1.8/spec/runner/example_group_runner.rb:15:in `load_files' from /usr/lib/ruby/1.8/spec/runner/example_group_runner.rb:14:in `each' from /usr/lib/ruby/1.8/spec/runner/example_group_runner.rb:14:in `load_files' from /usr/lib/ruby/1.8/spec/runner/options.rb:132:in `run_examples' from /usr/lib/ruby/1.8/spec/runner/command_line.rb:9:in `run' from /usr/bin/spec:3 Here is the solution I came up with in the end:: apt-get install rubygems gem install rspec-expectations rspec-puppet puppet-lint puppetlabs_spec_helper so your path picks up the gem stuff export PATH=/var/lib/gems/1.8/bin:$PATH cd into module and rm spec/spec_helper.rb rspec-puppet-init replace Rakefile with require 'rake' require 'rspec/core/rake_task' require 'puppetlabs_spec_helper/rake_tasks' Then "rake spec" to run tests or "rake lint" to check files http://sysadvent.blogspot.co.uk/2013/12/day-22-getting-started-testing-your.html was an excellent source of info

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  • Advice for a computer science sophomore in college?

    - by RDas
    Hi Everyone! I'm a sophomore in college majoring in Computer Science and Math. I have always loved programming. I started programming in C when I was nine years old and over the years I've picked up Visual Basic, C#, Java, C++, JavaScript, Objective-C, Python, Ruby, elementary Haskell and elementary Erlang, and I learned Perl back in the day which I've mostly forgotten. I have not done much network programming. I have done CGI programming, but that was about six/seven years ago. I've done some socket programming and written (school) programs to do interprocess communication, which I understood and liked. I'm taking a course on client/server programming and another one on network security next semester, which I am really looking forward to. I'm seeking advice on how to proceed with future learning. I've mostly done application (mobile and desktop) development, not much of web development. I'd like to pick up some web development this coming semester. Since I know Ruby and Python, should I start by learning Django and/or Rails? Any other suggestions on starting web development? I have a good understanding of HTML and CSS. Also, I'd also like to know how hard it is to pick up and be good (read: productive) in functional programming languages coming from a purely structured/object oriented background? I've been reading up on Erlang and Haskell, and I'd like to know your opinions on whether it's worth my time trying to learn them. What about Lisp, Scheme and other functional languages? Any help/ideas would be really appreciated.

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  • Flexible cloud file storage for a web.py app?

    - by benwad
    I'm creating a web app using web.py (although I may later rewrite it for Tornado) which involves a lot of file manipulation. One example, the app will have a git-style 'commit' operation, in which some files are sent to the server and placed in a new folder along with the unchanged files from the last version. This will involve copying the old folder to the new folder, replacing/adding/deleting the files in the commit to the new folder, then deleting all unchanged files in the old folder (as they are now in the new folder). I've decided on Heroku for the app hosting environment, and I am currently looking at cloud storage options that are built with these kinds of operations in mind. I was thinking of Amazon S3, however I'm not sure if that lets you carry out these kinds of file operations in-place. I was thinking I may have to load these files into the server's RAM and then re-insert them into the bucket, costing me a fortune. I was also thinking of Progstr Filer (http://filer.progstr.com/index.html) but that seems to only integrate with Rails apps. Can anyone help with this? Basically I want file operations to be as cheap as possible.

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  • SyncToBlog #10 Lots of Azure and Cloud Links including MIX10 videos

    - by Eric Nelson
    Just getting a few interesting cloud links “down on paper”. I last did one of these on Azure in Feb 20010. Cloud Links: Article on Debugging in the Cloud http://code.msdn.microsoft.com/azurescale  A sample app that demonstrates monitoring and automatically scaling an Azure application in response to dropping performance etc. Basically a console app that checks perf stats and then uses the Service Management API to spin up new instances when needed. Azure In Action book is imminent :) Running Memcached in Windows Azure from the MS UK team Using Microsoft Codename Dallas as a data source for Drupal also from the MS UK team I often mention them – but this post is the biz! Metodi on fault and upgrade domains Detailed blog post on comparing Azure AppFabric Service Bus REST support to the free Faye Ruby+JavaScript gem that implements the JSON publish/subscribe protocol Bayeux. AppFabric LABS allow you to test out and play with experimental AppFabric technologies. Details of the upcoming VM support in Windows Azure Nice series of posts from J D Meier in the Patterns and Practice team How To Use ASP.NET Forms Auth with Azure Tables  How To Use ASP.NET Forms Auth with Roles in Azure Tables How To Use ASP.NET Forms Auth with SQL Server on Windows Azure And sessions from MIX10 held March 15th to 17th: Lap around the Windows Azure Platform – Steve Marx Building and Deploying Windows Azure Based Applications with Microsoft Visual Studio 2010 – Jim Nakashima Building PHP Applications using the Windows Azure Platform – Craig Kitterman, Sumit Chawla Using Ruby on Rails to Build Windows Azure Applications – Sriram Krishnan Microsoft Project Code Name “Dallas": Data for your apps – Moe Khosravy Using Storage in the Windows Azure Platform – Chris Auld Building Web Applications with Windows Azure Storage – Brad Calder Building Web Application with Microsoft SQL Azure – David Robinson Connecting Your Applications in the Cloud with Windows Azure AppFabric – Clemens Vasters Microsoft Silverlight and Windows Azure: A Match Made for the Web – Matt Kerner Something for everyone :)

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  • Jack of all trades, master of none [closed]

    - by Rope
    I've got a question similar to this one: Is looking for code examples constantly a sign of a bad developer? though not entirely. I got off college 2 years ago and I'm currently struggling with a University study. Most likely I'll have to drop out and start working within the next couple of months. Now here's the pickle. I have no speciality what so ever. When I got out of college I had worked with C, C++ and Java. I had had an internship at NEC-Philips and got familiar with C# (.NET) and I taught myself how it worked. After college I started working with PHP, HTML,SQL, MySQL Javascript and Jquery. I'm currently teaching myself Ruby on Rails and thus Ruby. At my university I also got familiar with MATLAB. As you can see I've got a broad scope of languages and frameworks I'm familiar with, but none I know inside-out. So I guess this kinda applies to me: "Jack of all trades, master of none.". I've been looking for jobs and I've noticed that most of them require some years of experience with a certain language and some specifications that apply to that language. My question is: How do I pick a speciality? And how do I know if I'll actually enjoy it? As I've worked with loads of languages how would I be able to tell this is right for me? I don't like being tied down to a specific role and I quite like being a generalist. But in order to make more money I would need a specialisation. How would I pick something that goes against my nature? Thanks in advance, Rope.

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