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  • Payables Master Generic Datafix (MGD) Now Checks For Even More EBTax Corruption!!

    - by MargaretW
    The Payables MGD is a vital diagnostic that all R12/12.1 customers need to run regularly to check the data integrity of their Payables system. This script does not make any changes to your system, so it’s risk free and it produces a HTML formatted output showing which data corruption issues have been detected and provides the Doc ID’s that will be needed to fix them. This MGD diagnostic (version 120.92 and above) is even better than it used to be as it now checks for 11 new EBTax corruption signatures that Support was seeing on a consistent basis. These lengthy Service Requests could have been avoided with one run of the MGD which tells you right away if you have data corruption. It’s the first thing our Payables support engineers will have you run when you log an SR so why not be one step ahead? The new EBTax signatures that were included in this latest update to the MGD are pulled from the following common solutions documents: R12 E-Business Tax/Payables Data-Fixes: Cause and action to handle ZX_LINES_SUMMARY_U1 issue Doc ID 1152123.1 EB-Tax Data Corruption Issues & Recommended Solutions Doc ID 1316316.1 The specific issues that are now screened are detailed below: 1. TAXABLE_BASIS_FORMULA and MANUALLY_ENTERED_FLAG mismatch 2. ESTABLISHMENT_ID mismatch 3. TRX_NUMBER mismatch 4. TAX_RATE mismatch 5. Currency Conversion related columns mismatch in Migrated Invoices 6. HISTORICAL_FLAG and RECORD_TYPE_CODE mismatch 7. ADJUSTED_DOC_TRX_LEVEL_TYPE is NULL or APPLIED_FROM_TRX_LEVEL_TYPE is NULL 8. Missing Reversal Tax Distributions For Tax Distributions 9. Tax Lines for discarded or cancelled Transaction Lines are not marked as cancelled 10. Error AP_ERR_TAX_DIST_SYNC 11. AP_UNFROZEN_DIST_EXIST/Unfrozen Tax Distributions exist for this invoice Get Proactive – Check your system for these common EBTax issues and fix the data before it causes a problem. Access the MGD note and watch the video that explains how it works here - R12: Master GDF Diagnostic to Validate Data Related to Invoices, Payments, Accounting, Suppliers and EBTax [VIDEO] Doc ID 1360390.1

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  • Revisiting the Generations

    - by Row Henson
    I was asked earlier this year to contribute an article to the IHRIM publication – Workforce Solutions Review.  My topic focused on the reality of the Gen Y population 10 years after their entry into the workforce.  Below is an excerpt from that article: It seems like yesterday that we were all talking about the entry of the Gen Y'ers into the workforce and what a radical change that would have on how we attract, retain, motivate, reward, and engage this new, younger segment of the workforce.  We all heard and read that these youngsters would be more entrepreneurial than their predecessors – the Gen X'ers – who were said to be more loyal to their profession than their employer. And, we heard that these “youngsters” would certainly be far less loyal to their employers than the Baby Boomers or even earlier Traditionalists. It was also predicted that – at least for the developed parts of the world – they would be more interested in work/life balance than financial reward; they would need constant and immediate reinforcement and recognition and we would be lucky to have them in our employment for two to three years. And, to keep them longer than that we would need to promote them often so they would be continuously learning since their long-term (10-year) goal would be to own their own business or be an independent consultant.  Well, it occurred to me recently that the first of the Gen Y'ers are now in their early 30s and it is time to look back on some of these predictions. Many really believed the Gen Y'ers would enter the workforce with an attitude – expect everything to be easy for them – have their employers meet their demands or move to the next employer, and I believe that we can now say that, generally, has not been the case. Speaking from personal experience, I have mentored a number of Gen Y'ers and initially felt that with a 40-year career in Human Resources and Human Resources Technology – I could share a lot with them. I found out very quickly that I was learning at least as much from them! Some of the amazing attributes I found from these under-30s was their fearlessness, ease of which they were able to multi-task, amazing energy and great technical savvy. They were very comfortable with collaborating with colleagues from both inside the company and peers outside their organization to problem-solve quickly. Most were eager to learn and willing to work hard.  This brings me to the generation that will follow the Gen Y'ers – the Generation Z'ers – those born after 1998. We have come full circle. If we look at the Silent Generation or Traditionalists, we find a workforce that preceded the television and even very early telephones. We Baby Boomers (as I fall right squarely in this category) remembered the invention of the television and telephone – but laptop computers and personal digital assistants (PDAs) were a thing of “StarTrek” and other science fiction movies and publications. Certainly, the Gen X'ers and Gen Y'ers grew up with the comfort of these devices just as we did with calculators. But, what of those under the age of 10 – how will the workplace look in 15 more years and what type of workforce will be required to operate in the mobile, global, virtual world. I spoke to a friend recently who had her four-year-old granddaughter for a visit. She said she found her in the den in front of the TV trying to use her hand to get the screen to move! So, you see – we have come full circle. The under-70 Traditionalist grew up in a world without TV and the Generation Z'er may never remember the TV we knew just a few years ago. As with every generation – we spend much time generalizing on their characteristics. The most important thing to remember is every generation – just like every individual – is different. The important thing for those of us in Human Resources to remember is that one size doesn’t fit all. What motivates one employee to come to work for you and stay there and be productive is very different than what the next employee is looking for and the organization that can provide this fluidity and flexibility will be the survivor for generations to come. And, finally, just when we think we have it figured out, a multitude of external factors such as the economy, world politics, industries, and technologies we haven’t even thought about will come along and change those predictions. As I reach retirement age – I do so believing that our organizations are in good hands with the generations to follow – energetic, collaborative and capable of working hard while still understanding the need for balance at work, at home and in the community! 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  • Data Source Connection Pool Sizing

    - by Steve Felts
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

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  • Backup and Recovery in Exadata environments

    - by Javier Puerta
    As with any infrastructure every Engineered Systems customer needs a Backup & Recovery solution for Data Protection. See a detailed presentation and learn about the challenges of backup & recovery and the key benefits of the ZFS Storage Applicance as a backup device for Exadata & Sparc SuperCluster. (You need to be a registered member of the Exadata Partner Community to access link above. Otherwise you will get an error. You can register here)

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  • NetBeans IDE 7.2 Release Candidate Available

    - by TinuA
    The first release candidate build of NetBeans IDE 7.2 is available for download. Download the release candidate build, try out the new features and give your feedback in the NetBeans 7.2 Community Acceptance Survey. Let the NetBeans team know if 7.2 is ready for full release! You can give additional feedback on the NetBeans mailing lists and forums, file reports, and contact the NetBeans team via Twitter. The final release of NetBeans IDE 7.2 is planned for July.

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  • New Exadata Customer Cases

    - by Javier Puerta
    New reference stories available for Exadata: Procter & Gamble Completes Point-of-Sale Data Queries up to 30 Times Faster, Reduces IT Costs, and Improves Insight with Engineered Data Warehouse Solution ZLM Verzekeringen Improves Customer Service with Integrated Back-Office Environment on Exadata KyivStar, JSC Reduces Storage Volumes to 15% of Its Legacy Environment and Increases System Productivity by 500% with High-Performance IT Infrastructure GfK Group Retail and Technology ensures Successful Growth with Exadata Consolidation

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  • Is Your Company Social on the Inside?

    - by Mike Stiles
    As we talk about the extension of social from an outbound-facing marketing tool to a platform that will reach across the entire enterprise, servicing multiple functions of that enterprise, it might be time to take a look at how social can be effectively employed for internal communications. Remember the printed company newsletter? Yeah, nobody reads it. Remember the emailed company newsletter? Yeah, nobody reads it. Why not? Shouldn’t your employees care about the company more than anything else in life and be voraciously hungry for any information related to it? The more realistic prospect is that a company’s employees don’t behave much differently at work where information is concerned than they do in their personal lives. They “tune in” to information that’s immediately relevant to them, that peaks their interest, and/or that’s presented in a visually engaging way. That currently makes an internal social platform the most ideal way to communicate within the organization. It not only facilitates more immediate, more targeted (and thus more relevant) messaging from the company out to employees, it sets a stage for employees to communicate with each other and efficiently get answers to questions from peers. It’s a collaboration tool on steroids. If you build such an internal social portal and you do it right, will employees use it? Considering social media has officially been declared more addictive than cigarettes, booze and sex…probably. But what does it mean to do an internal social platform “right”? The bar has been set pretty high. Your employees are used to Twitter and Facebook, and would roll their eyes at anything less simple or harder to navigate than those. All the Facebook best practices would apply to your internal social as well, including the importance of managing posting frequency, using photos and video, moderation & response, etc. And don’t worry, you won’t be the first to jump in. WPP's global digital agency Possible has its own social network called Colab. Nestle has “The Nest.” Red Robin’s got one. I myself got an in-depth look at McGraw-Hill’s internal social platform at Blogwell NYC. Some of these companies are building their own platforms, others are buying them off the shelf or customizing readymade solutions. But you won’t be the last either. Prescient Digital Media and the IABC learned 39% of companies don’t offer employees any social tools. Not a social network, not discussion forums, not even IM. And a great many continue to ban the use of Facebook and Twitter on the premises. That’s pretty astonishing since social has become as essential a modern day communications tool as the telephone. But such holdouts will pay a big price for being mired in fear while competitors exploit social connections unchallenged. Fish where the fish are. If social has become the way people communicate and take in information, let that be the way communication is trafficked in the organization.

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  • Mexico Minimum Wage Changes - Payroll Patches Available

    - by LuciaC
    Mexico has published new Minimum Wage values effective November 27th 2012.  The following Payroll patches have been released to update the Minimum Wages:  Release  Patch Number  11i Patch 15919087  12.0.x Patch 15920839:R12.PAY.A  12.1.x Patch 15920839:R12.PAY.B Please note the following: the Minimum Wage values have been updated and they are effective from November 27th 2012 these patches are different from all other statutory updates (there are additional post installation steps), so please be sure to carefully read the entire patch readme before beginning to install these patches to ensure successful processing.

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  • FREE EBus (ATG) webcast on Troubleshooting Invalid Objects

    - by cwarticki
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} E-Business Suite Applications Technology Group (ATG) Advisor Webcast Program Invitation : Advisor Webcast December 2012 In December 2012 we have scheduled an Advisor Webcast, where we want to give you a closer look into the invalid objects in an E-Business Suite Environment. E-Business Suite – Troubleshooting invalid objects Agenda : · Introduction · Activities that generate invalid objects · EBS Architecture · EBS Patching Concepts · Troubleshooting Invalid Objects · References EMEA Session : o Tuesday December 11th, 2012 o at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia o Details & Registration : Note 1501696.1 o Direct link to register in WebEx US Session : o Wednesday December 12th, 2012 o at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern o Details & Registration : Note 1501697.1 o Direct link to register in WebEx If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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  • JDeveloper does not recognize existing subversion working directory

    - by Bob Webster
    Just a quick note about an issue where JDeveloper no longer recognized an existing subversion working directory. Symptom:  JDeveloper Versioning menu offers to Version an Application that is already versioned in svn. Cause: The repository url contained in the hidden .svn folders of the working directory is no longer valid. Solution: Determine the correct url for the Subversion repository and update the .svn working directory.Fix the url contained in the svn folders of the working directory using the svn switch command. Example:           In a shell change directory to the Application folder.           Run the svn info command to confirm the current settings.                $ svn info                   Path: .                   URL: http://192.168.1.128/repos/jdeveloperrepo/AsyncExamples/BPELCallAsync/trunk                   Repository Root: http://192.168.1.128/repos/jdeveloperrepo                   Repository UUID: 3dc5eb88-3001-0010-8d6e-fd6f73825647                   Revision: 145                   Node Kind: directory                   Schedule: normal                   Last Changed Rev: 145                   Last Changed Date: 2012-06-07 07:15:56 -0700 (Thu, 07 Jun 2012)            In this case, the IP address in the repository URL is incorrect,           the svn server is located at 192.168.56.1           Note: The IP Address currently set is displayed after the Project Name in the            Application Navigator.  See the screen snapshot above.            Run the svn switch command with the --relocate option            Provide as much of the urls as necessary to correctly rewrite the url from current to new.            For example,            to change the repository server address from 192.168.1.128   to   192.168.56.1                     $  svn switch --relocate  http://192.168.1.128   http://192.168.56.1  .                               (Note the trailing period in the above command)           When the url is correct, JDeveloper should recognize the Subversion Working Directory.

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  • Pinterest and the Rising Power of Imagery

    - by Mike Stiles
    If images keep you glued to a screen, you’re hardly alone. Countless social users are letting their eyes do the walking, waiting for that special photo to grab their attention. And perhaps more than any other social network, Pinterest has been giving those eyes plenty of room to walk. Pinterest came along in 2010. Its play was that users could simply create topic boards and pin pictures to the appropriate boards for sharing. Yes there are some words, captions mostly, but not many. The speed of its growth raised eyebrows. Traffic quadrupled in the last quarter of 2011, with 7.51 million unique visitors in December alone. It now gets 1.9 billion monthly page views. And it was sticky. In the US, the average time a user spends strolling through boards and photos on Pinterest is 15 minutes, 50 seconds. Proving the concept of browsing a catalogue is not dead, it became a top 5 referrer for several apparel retailers like Land’s End, Nordstrom, and Bergdorfs. Now a survey of online shoppers by BizRate Insights says that Pinterest is responsible for more purchases online than Facebook. Over 70% of its users are going there specifically to keep up with trends and get shopping ideas. And when they buy, the average order value is $179. Pinterest is also scoring better in terms of user engagement. 66% of pinners regularly follow and repin retailers, whereas 17% of Facebook fans turn to that platform for purchase ideas. (Facebook still wins when it comes to reach and driving traffic to 3rd-party sites by the way). Social posting best practices have consistently shown that posts with photos are rewarded with higher engagement levels. You may be downright Shakespearean in your writing, but what makes images in the digital world so much more powerful than prose? 1. They transcend language barriers. 2. They’re fun and addictive to look at. 3. They can be consumed in fractions of a second, important considering how fast users move through their social content (admit it, you do too). 4. They’re efficient gateways. A good picture might get them to the headline. A good headline might then get them to the written content. 5. The audience for them surpasses demographic limitations. 6. They can effectively communicate and trigger an emotion. 7. With mobile use soaring, photos are created on those devices and easily consumed and shared on them. Pinterest’s iPad app hit #1 in the Apple store in 1 day. Even as far back as 2009, over 2.5 billion devices with cameras were on the streets generating in just 1 year, 10% of the number of photos taken…ever. But let’s say you’re not a retailer. What if you’re a B2B whose products or services aren’t visual? Should you worry about your presence on Pinterest? As with all things, you need a keen awareness of who your audience is, where they reside online, and what they want to do there. If it doesn’t make sense to put a tent stake in Pinterest, fine. But ignore the power of pictures at your own peril. If not visually, how are you going to attention-grab social users scrolling down their News Feeds at top speed? You’re competing with every other cool image out there from countless content sources. Bore us and we’ll fly right past you.

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  • In-Store Tracking Gets a Little Harder

    - by David Dorf
    Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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  • A outsiders view of Fusion Apps.

    - by Grant Ronald
    Over the last couple of years I've heard some people comment that "Fusion isn't real".  I've heard customers say they wanted to choose different technology stacks because they felt that Fusion "wouldn't work for them". Interesting to hear an outsiders view of Fusion Apps. To one particular customer who asked me "do you think I've painted myself into a corner by choosing ..." (and I'll not name the product he mentioned) - Yes, I do think you are in a corner now ;o)  

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  • SQL to XML open data made simple

    - by drrwebber
    The perennial question for people is how to easily generate XML from SQL table content?  The latest CAM Editor release really tackles this head on by providing a powerful and simple toolset.  Firstly you can visually browse your SQL tables and then drag and drop from columns and tables into the XML structure editor.   This gives you a code-free method of describing the transformation you require.  So you do not need to know about the vagaries of XML and XSD schema syntax. Second you can map directly into existing industry domain XML exchange structures in the XML visual editor, again no need to wrestle with XSD schema, you have WYSIWYG visual control over what your output will look like. If you do not have a target XML structure and need to build one from scratch, then the CAM Editor makes this simple.  Switch the SQL viewer into designer mode, then take your existing SQL table and drag and drop it into the XML structure editor.  Automatically the XML wizard tool will take your SQL column names and definitions and create equivalent XML for you and insert the mappings. Simply save the structure template, and run the Open Data generator menu option, and your XML is built for you. Completely code-free template driven development. To see this in action, see our video demonstration links and then download the tools and samples and try it yourself.

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  • Learn More About the PO Approvals Analyzer

    - by LuciaC
    You may think that the PO Approvals Analyzer for Release 12 is only for diagnosing problems when you have a single Purchase Order or Requisition stuck in process, but it offers valuable information to keep your Procurement environment healthy.  Consider this:     The analyzer will list all Procurement critical patches that have not been applied.     It will provide Procurement invalid objects with error messages and provides solutions.     Validations of setup and database conditions for example max extents and space issues. Also the analyzer can be run on all Purchasing documents starting from a date you enter.  This multiple document check provides validations on:     Data corruption issues.     Workflow errors with generic messages i.e. document manager errors.     Documents with workflows in error that cannot be progressed via the application. And, unlike other diagnostics, the analyzer provides known solutions to the problems indicated! So access the Analyzer today and run it on your instance!  Access it now via Doc ID 1525670.1.

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • Scripted SOA Diagnostic Dumps for PS6 (11.1.1.7)

    - by ShawnBailey
    When you upgrade to SOA Suite PS6 (11.1.1.7) you acquire a new set of Diagnostic Dumps in addition to what was available in PS5. With more than a dozen to choose from and not wanting to run them one at a time, this blog post provides a sample script to collect them all quickly and hopefully easily. There are several ways that this collection could be scripted and this is just one example. What is Included: wlst.properties: Ant Properties build.xml soa_diagnostic_script.py: Python Script What is Collected: 5 contextual thread dumps at 5 second intervals Diagnostic log entries from the server WLS Image which includes the domain configuration and WLS runtime data Most of the SOA Diagnostic Dumps including those for BPEL runtime, Adapters and composite information from MDS Instructions: Download the package and extract it to a location of your choosing Update the properties file 'wlst.properties' to match your environment Run 'ant' (must be on the path) Collect the zip package containing the files (by default it will be in the script.output location) Properties Reference: oracle_common.common.bin: Location of oracle_common/common/bin script.home: Location where you extracted the script and supporting files script.output: Location where you want the collections written username: User name for server connection pwd: Password to connect to the server url: T3 URL for server connection, '<host>:<port>' dump_interval: Interval in seconds between thread dumps log_interval: Duration in minutes that you want to go back for diagnostic log information Script Package

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  • Changes in the Maven Embedded GlassFish plugin

    - by Romain Grecourt
    The plugin changed its Maven coordinates (a.k.a GAV) over time:  version <= 3.1.1 available under org.glassfish:maven-glassfish-embedded-plugin version >= 3.1.2 available under org.glassfish.embedded:maven-glassfish-embedded-plugin The goal “glassfish-embedded:run” has changed its way of reading the deployment configuration in the latest version: 4.0.Projects using previous versions of the plugin will stop working with this goal. Here is an example of the “old behavior”: 1 2 3 4 5 6 7 8 9 10 11 12 <plugin> <groupId>org.glassfish.embedded</groupId> <artifactId>maven-embedded-glassfish-plugin</artifactId> <version>3.1.2.2</version> <configuration> <app>target/${project.build.finalName}.war</app> <contextRoot>/</contextRoot> <goalPrefix>embedded-glassfish</goalPrefix> <autoDelete>true</autoDelete> <port>8080</port> </configuration> </plugin> The new behavior is as follow: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 <plugin> <groupId>org.glassfish.embedded</groupId> <artifactId>maven-embedded-glassfish-plugin</artifactId> <version>4.0</version> <configuration> <goalPrefix>embedded-glassfish</goalPrefix> <autoDelete>true</autoDelete> <port>8080</port> </configuration> <executions> <execution> <goals> <goal>deploy</goal> </goals> <configuration> <app>target/${project.build.finalName}.war</app> <contextRoot>/</contextRoot> </configuration> </execution> </executions> </plugin> The new version looks for execution of the deploy goal and the associated configuration, when running the goal ‘run’. Both would allow you to run the latest version of the glassfish-embedded jar, you’d only need to add it as a plugin dependency: 1 2 3 4 5 6 7 8 9 10 <plugin> [...] <dependencies> <dependency> <groupId>org.glassfish.main.extras</groupId> <artifactId>glassfish-embedded-all</artifactId> <version>4.0</version> </dependency> </dependencies> </plugin>

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  • Monday Poll: What is the Key to Successful Projects?

    - by user462779
    The November 2012 issue of Profit features a focus on project management. In this week's LinkedIn poll, we're asking: "What do you think is most important for getting projects done successfully?" Vote and share your insights with the Profit LinkedIn community. In a new feature, debuting in the February 2013 issue of Profit, we'll be publishing key user comments related to the Monday poll in the table of contents of the magazine. So click that link, share you're thoughts on subject could end up in Profit!

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  • Extend OER to enable deletion of unsubmitted assets

    - by Bob Webster
    This post provides a small extension to OER 11g that allows users without full Registrar permissions to delete their own unsubmitted assets. When the extension is installed in OER, a delete button conditionally appears on the Asset Details page of the OER Web App. The button is only visible if the selected Asset is in the 'Unsubmitted' state and the asset was created by the current user. Read the full post here 

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  • FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

    - by user793553
    Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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  • JVM Language Summit in July

    - by Tori Wieldt
    A reminder that the 2012 JVM Language Summit is happening July 30–August 1, 2012 in Santa Clara, CA. The JVM Language Summit is an open technical collaboration among language designers, compiler writers, tool builders, runtime engineers, and VM architects, sharing their experiences as creators of programming languages for the JVM, and of the JVM itself. Non-JVM developers are welcome to attend or speak on their runtime, VM, or language of choice. About 70 language and VM implementers attended last year—and over one third presented. What’s at the JVM Language Summit? Three days of technical presentations and conversations about programming languages and the JVM. Prepared talks by numerous visiting language experts, OpenJDK engineers, and other Java luminaries. Many opportunities to visit and network with your peers. Da Vinci Machine Project memorabilia. Dinner at a local restaurant, such as last year’s Faultline Brewing Company. A chance to help shape the future of programming languages on the JVM. Space is limited: This summit is organized around a single classroom-style room, to support direct communication between participants. To cover costs, there is a nominal conference fee of $100. Learn more.

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  • Customizing The Fusion Applications Simplified UI (aka FUSE)

    - by Richard Bingham
    Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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  • Crystal Ball Live Webcast: Expert insight from EpiX Analytics

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Register today for the November 2nd live Crystal Ball webcast- Expert insight from EpiX Analytics: Techniques for Improved Risk Management and Decision-Making Join our speaker Dr Huybert Groenendaal, PhD, MSc, MBA, EpiX Analytics LLC and learn how to realize the full value of decision-making techniques, and: • Gain insight into risks and uncertainties • Account for risk in quantitative analysis and decision making • Generate a range of possible outcomes and the probabilities they will occur for any choice of action • Learn best practice for the use of Crystal Ball to support decision making in your own environment • Learn how to avoid common mistakes when using Monte Carlo simulations • Maximize your existing investment in spreadsheet technology Register now for this November 2nd live webcast and don't miss this opportunity to learn how you can model, predict and forecast with better results. For more information view the evite.

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  • Where are my date ranges in Analytics coming from?

    - by Jeffrey McDaniel
    In the P6 Reporting Database there are two main tables to consider when viewing time - W_DAY_D and W_Calendar_FS.  W_DAY_D is populated internally during the ETL process and will provide a row for every day in the given time range. Each row will contain aspects of that day such as calendar year, month, week, quarter, etc. to allow it to be used in the time element when creating requests in Analytics to group data into these time granularities. W_Calendar_FS is used for calculations such as spreads, but is also based on the same set date range. The min and max day_dt (W_DAY_D) and daydate (W_Calendar_FS) will be related to the date range defined, which is a start date and a rolling interval plus a certain range. Generally start date plus 3 years.  In P6 Reporting Database 2.0 this date range was defined in the Configuration utility.  As of P6 Reporting Database 3.0, with the introduction of the Extended Schema this date range is set in the P6 web application. The Extended Schema uses this date range to calculate the data for near real time reporting in P6.  This same date range is validated and used for the P6 Reporting Database.  The rolling date range means if today is April 1, 2010 and the rolling interval is set to three years, the min date will be 1/1/2010 and the max date will be 4/1/2013.  1/1/2010 will be the min date because we always back fill to the beginning of the year. On April 2nd, the Extended schema services are run and the date range is adjusted there to move the max date forward to 4/2/2013.  When the ETL process is run the Reporting Database will pick up this change and also adjust the max date on the W_DAY_D and W_Calendar_FS. There are scenarios where date ranges affecting areas like resource limit may not be adjusted until a change occurs to cause a recalculation, but based on general system usage these dates in these tables will progress forward with the rolling intervals. Choosing a large date range can have an effect on the ETL process for the P6 Reporting Database. The extract portion of the process will pull spread data over into the STAR. The date range defines how long activity and resource assignment spread data is spread out in these tables. If an activity lasts 5 days it will have 5 days of spread data. If a project lasts 5 years, and the date range is 3 years the spread data after that 3 year date range will be bucketed into the last day in the date range. For the overall project and even the activity level you will still see the correct total values.  You just would not be able to see the daily spread 5 years from now. This is an important question when choosing your date range, do you really need to see spread data down to the day 5 years in the future?  Generally this amount of granularity years in the future is not needed. Remember all those values 5, 10, 15, 20 years in the future are still available to report on they would be in more of a summary format on the activity or project.  The data is always there, the level of granularity is the decision.

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