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• Using OData to get Mix10 files

  - by Jon Dalberg

  There has been a lot of talk around OData lately (go to odata.org for more information) and I wanted to get all the videos from Mix ‘10: two great tastes that taste great together. Luckily, Mix has exposed the ‘10 sessions via OData at http://api.visitmix.com/OData.svc, now all I have to do is slap together a bit of code to fetch the videos. Step 1 (cut a hole in the box) Create a new console application and add a new service reference. Step 2 (put your junk in the box) Write a smidgen of code: 1: static void Main(string[] args) 2: { 3: var mix = new Mix.EventEntities(new Uri("http://api.visitmix.com/OData.svc")); 4:   5: var files = from f in mix.Files 6: where f.TypeName == "WMV" 7: select f; 8:   9: var web = new WebClient(); 10: 11: var myVideos = Path.Combine(Environment.GetFolderPath(Environment.SpecialFolder.MyVideos), "Mix10"); 12:   13: Directory.CreateDirectory(myVideos); 14:   15: files.ToList().ForEach(f => { 16: var fileName = new Uri(f.Url).Segments.Last(); 17: Console.WriteLine(f.Url); 18: web.DownloadFile(f.Url, Path.Combine(myVideos, fileName)); 19: }); 20: } Step 3 (have her open the box) Compile and run. As you can see, the client reference created for the OData service handles almost everything for me. Yeah, I know there is some batch file to download the files, but it relies on cUrl being on the machine – and I wanted an excuse to work with an OData service. Enjoy!

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• Lan, vpn on Amazon EC2, how to?

  The problem is as follows: I have 2 windows2003 server instances running on the cloud. 1) How can I create a local area network from these 2 instances? 2) Assuming that I want to create a VPN network from these 2 instances, how do I do that? (I'm not very good in networking, therefor the above problem description might be incomplete or not very clear.) A detailed answer or clarification would be praised and appreciated! What I tried: 1) Setting up OpenVPN, but I got lost in the process. 2) Creating a VPN from windows2003 server in the following manner: on instance a): set up a dhcp server; set up an "accept income vpn" connection; with the followin tcp ip settings: obtain an ip from the dhcp server; on instance b): created a new vpn connection, tried to connect to intance A, using the instance A static IP but error 806 was thrown, something relate to a GRE protocol.

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• Exposing a WebServer behind a firewall without Port Forwarding

  - by pbreault

  We are deploying web applications in java using tomcat on client machines across the country. Once they are installed, we want to allow a remote access to these web applications through a central server, but we do not want our clients to have to open ports on their routers. Is there a way to tunnel the http traffic so that people connected to the central server can access the web applications that are behind a firewall ? The central server has a static ip address and we have full control over it. Right now, it is a windows box but it could be changed to a linux box if necessary. Our clients are running windows xp and up. We don't need to access the filesystem, we only want to access the web application through a browser. We have looked at reverse ssh tunneling but it shows scaling problem since every packet would have to pass through the central server.

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• Better way to generate enemies of different sub-classes

  - by KDiTraglia

  So lets pretend I have an enemy class that has some generic implementation and inheriting from it I have all the specific enemies of my game. There are points in my code that I need to check whether an enemy is a specific type, but in Java I have found no easier way than this monstrosity... //Must be a better way to do this if ( enemy.class.isAssignableFrom(Ninja.class) ) { ... } My partner on the project saw these and changed them to use an enum system instead public class Ninja extends Enemy { //EnemyType is an enum containing all our enemy types public EnemyType = EnemyTypes.NINJA; } if (enemy.EnemyType = EnemyTypes.NINJA) { ... } I also have found no way to generate enemies on varying probabilities besides this for (EnemyTypes types : enemyTypes) { if ( (randomNext = (randomNext - types.getFrequency())) < 0 ) { enemy = createEnemy(types.getEnemyType()); break; } } private static Enemy createEnemy(EnemyType type) { switch (type) { case NINJA: return new Ninja(new Vector2D(rand.nextInt(getScreenWidth()), 0), determineSpeed()); case GORILLA: return new Gorilla(new Vector2D(rand.nextInt(getScreenWidth()), 0), determineSpeed()); case TREX: return new TRex(new Vector2D(rand.nextInt(getScreenWidth()), 0), determineSpeed()); //etc } return null } I know java is a little weak at dynamic object creation, but is there a better way to implement this in a way such like this for (EnemyTypes types : enemyTypes) { if ( (randomNext = (randomNext - types.getFrequency())) < 0 ) { //Change enemyTypes to hold the classes of the enemies I can spawn enemy = types.getEnemyType().class.newInstance() break; } } Is the above possible? How would I declare enemyTypes to hold the classes if so? Everything I have tried so far as generated compile errors and general frustration, but I figured I might ask here before I completely give up to the huge mass that is the createEveryEnemy() method. All the enemies do inherit from the Enemy class (which is what the enemy variable is declared as). Also is there a better way to check which type a particular enemy that is shorter than enemy.class.isAssignableFrom(Ninja.class)? I'd like to ditch the enums entirely if possible, since they seem repetitive when the class name itself holds that information.

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• Short Season, Long Models - Dealing with Seasonality

  - by Michel Adar

  Accounting for seasonality presents a challenge for the accurate prediction of events. Examples of seasonality include: ·         Boxed cosmetics sets are more popular during Christmas. They sell at other times of the year, but they rise higher than other products during the holiday season. ·         Interest in a promotion rises around the time advertising on TV airs ·         Interest in the Sports section of a newspaper rises when there is a big football match There are several ways of dealing with seasonality in predictions. Time Windows If the length of the model time windows is short enough relative to the seasonality effect, then the models will see only seasonal data, and therefore will be accurate in their predictions. For example, a model with a weekly time window may be quick enough to adapt during the holiday season. In order for time windows to be useful in dealing with seasonality it is necessary that: The time window is significantly shorter than the season changes There is enough volume of data in the short time windows to produce an accurate model An additional issue to consider is that sometimes the season may have an abrupt end, for example the day after Christmas. Input Data If available, it is possible to include the seasonality effect in the input data for the model. For example the customer record may include a list of all the promotions advertised in the area of residence. A model with these inputs will have to learn the effect of the input. It is possible to learn it specific to the promotion – and by the way learn about inter-promotion cross feeding – by leaving the list of ads as it is; or it is possible to learn the general effect by having a flag that indicates if the promotion is being advertised. For inputs to properly represent the effect in the model it is necessary that: The model sees enough events with the input present. For example, by virtue of the model lifetime (or time window) being long enough to see several “seasons” or by having enough volume for the model to learn seasonality quickly. Proportional Frequency If we create a model that ignores seasonality it is possible to use that model to predict how the specific person likelihood differs from average. If we have a divergence from average then we can transfer that divergence proportionally to the observed frequency at the time of the prediction. Definitions: Ft = trailing average frequency of the event at time “t”. The average is done over a suitable period of to achieve a statistical significant estimate. F = average frequency as seen by the model. L = likelihood predicted by the model for a specific person Lt = predicted likelihood proportionally scaled for time “t”. If the model is good at predicting deviation from average, and this holds over the interesting range of seasons, then we can estimate Lt as: Lt = L * (Ft / F) Considering that: L = (L – F) + F Substituting we get: Lt = [(L – F) + F] * (Ft / F) Which simplifies to: (i)                  Lt = (L – F) * (Ft / F)  +  Ft This latest expression can be understood as “The adjusted likelihood at time t is the average likelihood at time t plus the effect from the model, which is calculated as the difference from average time the proportion of frequencies”. The formula above assumes a linear translation of the proportion. It is possible to generalize the formula using a factor which we will call “a” as follows: (ii)                Lt = (L – F) * (Ft / F) * a  +  Ft It is also possible to use a formula that does not scale the difference, like: (iii)               Lt = (L – F) * a  +  Ft While these formulas seem reasonable, they should be taken as hypothesis to be proven with empirical data. A theoretical analysis provides the following insights: The Cumulative Gains Chart (lift) should stay the same, as at any given time the order of the likelihood for different customers is preserved If F is equal to Ft then the formula reverts to “L” If (Ft = 0) then Lt in (i) and (ii) is 0 It is possible for Lt to be above 1. If it is desired to avoid going over 1, for relatively high base frequencies it is possible to use a relative interpretation of the multiplicative factor. For example, if we say that Y is twice as likely as X, then we can interpret this sentence as: If X is 3%, then Y is 6% If X is 11%, then Y is 22% If X is 70%, then Y is 85% - in this case we interpret “twice as likely” as “half as likely to not happen” Applying this reasoning to (i) for example we would get: If (L < F) or (Ft < (1 / ((L/F) + 1)) Then  Lt = L * (Ft / F) Else Lt = 1 – (F / L) + (Ft * F / L)  

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• Partial recalculation of visibility on a 2D uniform grid

  - by Martin Källman

  Problem Imagine that we have a 2D uniform grid of dimensions N x N. For this grid we have also pre-computed a visibility look-up table, e.g. with DDA, which answers the boolean query is cell X visible from cell Y? The look-up table is a complete graph KN of the cells V in the grid, with each edge E being a binary value denoting the visibility between its vertices. Question If any given cell has its visibility modified, is it possible to extract the subset Edelta of edges which must have their visibility recomputed due to the change, so as to avoid a full-on recomputation for the entire grid? (Which is N(N-1) / 2 or N2 depending on the implementation) Update If is not possible to solve thi in closed form, then maintaining a separate mapping of each cell and every cell pair who's line intersects said cell might also be an option. This obviously consumes more memory, but the data is static. The increased memory requirement could be reduced by introducing a hierarchy, subdividing the grid into smaller parts, and by doing so the above mapping can be reused for each sub-grid. This would come at a cost in terms of increased computation relative to the number of subdivisions; also requiring a resumable ray-casting algorithm.

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• My first animation - Using SDL.NET C#

  - by Mark

  Hi all! I'm trying to animate a player object in my 2D grid when the user clicks somewhere in the screen. I got the following 4 variables: oX (Current player position X) oY (Current player position Y) dX (Destination X) dY (Destination Y) How can I make sure the player moves in a straight line to the new XY coordinates. The way I'm doing it now is really awfull and causes the player to first move along x axis, and finally in y axis. Can someone give me some guidance with the involved math cause I'm really not sure on how to accomplish this. Thank you for your time. Kind regards, Mark Update: It's working now but whats the right way to check if the current positions are equal to the target position? private static void MovePlayer(double x2, double y2, int duration) { double hX = x2 - m_PlayerPosition.X; double hY = y2 - m_PlayerPosition.Y; double Length = Math.Sqrt(Math.Pow(hX, 2) + Math.Pow(hY, 2)); hX = hX / Length; hY = hY / Length; while (m_PlayerPosition.X != Convert.ToInt32(x2) || m_PlayerPosition.Y != Convert.ToInt32(y2)) { m_PlayerPosition.X += Convert.ToInt32(hX * 1); m_PlayerPosition.Y += Convert.ToInt32(hY * 1); UpdatePlayerLocation(); } }

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• Can I run a web site from my home network without jeapordizing other computers on my LAN?

  - by Alchemical

  I have a home LAN with 5 computers and a NAS, all connected to a Linksys router which is connected to my Cox cable modem. I'm interested in having one of my computers run an IIS-based web site and to have it be accessible to the internet with a static IP. However, I do not want o jeapordize the safety of the other computers on my home network! Is there anyway to do this safely, or as safe as possible? I may also like to run an FTP server from this computer. Finally, optionally I would like to allow remote access to this computer from the internet--but it seems to me that that may increase the security risk to the other computers substantially.

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• Is there a path from OpenSCAD to WebGL?

  - by Andrew Domaszek

  tl;dr version, Does a software path exist to convert from openscad input to render on a website via webgl? What I'm trying to do is display OpenSCAD created designs uploaded via post on a LEMPy driven website; this is currently done by outputting to a static png image. I would like to render one of openscad's export formats(wikibooks) and convert for display in javascript/webgl through some software path available via linux batch. CPU and RAM are relatively unconstrained but no GPU available. I've looked into CopperLeicht, but it requires CopperCube output which would require windows or wine. FOSS is preferred but not required. edit: I found three.js has converters for fbx, dae, obj, and 3ds formats which might be helpful as one of the last steps.

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• Taking a Flying Leap

  - by Lance Shaw

  Yesterday, I went skydiving with three of my children.  It was thrilling, scary, invigorating and exciting. While there is obvious risk involved, the reward and feeling of success was well worth it. You might already be wondering what skydiving would have to with WebCenter, so let me explain. Implementing a skydiving program and becoming an instructor does not happen overnight.  It does not happen with the purchase of the needed technology. Not one of us would go out, buy a parachute, the harnesses, helmet and all the gear and be able to convince anyone that we are now ready to be a skydiving instructor. The fact is that obtaining the technology is merely a small piece of the overall process and so is the case with managing content in your company. You don't just buy the right software (Oracle WebCenter Content) and go to your boss and declare information management success. There is planning, research and effort that goes into deploying software of any kind and especially when it is as mission-critical to the success of your business as Enterprise Content Management. To become a certified skydiving instructor takes at least 3 years of commitment and often longer. In the United States, candidates must complete over 500 solo jumps of their own over a minimum of 36 months and then must complete additional rigorous training under observation.  When you consider the amount of time and effort involved, it's not unlike getting a college degree and anyone that has trusted their lives to one of these instructors will no doubt appreciate their dedication to the curriculum.  Implementing an ECM system won't take that long, but it certainly requires commitment, analysis and consideration. But guess what?  Humans are involved and that means that mistakes can happen and that rules change.  This struck me while reading an excellent post on darkreading.com by Glenn S. Phillips entitled "Mission Impossible: 4 Reasons Compliance is Impossible".  His over-arching point was that with information management and security, environments change and people are involved meaning the work is never done.  He stated that you can never claim your compliance efforts are complete because of the following reasons. People are involved.  And lets face it, some are more trustworthy than others. Change is Constant. There is always some new technology coming along that is disruptive. Consumer grade cloud file sharing and sync tools come to mind here. Compliance is interpreted, not defined.  Laws and the judges that read them are always on the move. Technology is a tool, not a complete solution. There is no magic pill. The skydiving analogy holds true here as well.  Ultimately, a single person packs your parachute.  For obvious reasons, you prefer that this person be trustworthy but there are no absolute guarantees of a 100% error-free scenario.  Weather and wind conditions are never a constant and the best-laid plans for a great day of skydiving are easily disrupted by forces outside of your control.  Rules and regulations vary by location and may be updated at any time and as I mentioned early on, even the best technology on its own will only get you started. The good news is that, like skydiving, with the right technology, the right planning, the right team and a proper understanding of the rules and regulations that govern your industry, your ECM deployment can be a great success.  Failure to plan for any of the 4 factors that Glenn outlined in his article will certainly put your deployment and maybe even your company at risk, so consider them carefully. As a final aside, for those of you who consider skydiving an incredibly dangerous and risky pastime, consider this comparative statistic.  In 2012, the U.S. Parachute Association recorded 19 fatal skydiving accidents in the U.S. out of roughly 3.1 million jumps.  That’s 0.006 fatalities per 1,000 jumps. By comparison, the U.S. National Highway Traffic Safety Administration reports that there were 34,080 deaths due to car accidents in 2012.  Based on the percentages, one could argue that it is safer to jump out of a plane than to drive to the airport where the skydiving will take place. While the way you manage, secure, classify, control, retain and dispose of company files may not carry as much risk as driving or skydiving, it certainly carries risk for the organization when not planned and deployed appropriately.  Consider all the factors involved in your organization as you make your content management plans.  For additional areas of consideration, be sure to download our free whitepaper on the topic entitled "The Top 10 Criteria for Choosing an ECM System" which is available for download here.

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• Using a buffalo wl12-pci-g54s on Debian Linux

  - by Nic Hubbard

  I have a buffalo wl12-pci-g54s wireless card that I want to install in my PC running Debian. I need this so I can move the server to a better location in another room. So, is there an easy way to do this? Some package that I can install and get up and running? Other instructions that I found online have been confusing. I am also using a static IP, so I need to retain that when I make the switch. Thanks!

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• how to run an AFS file server on a specific ethernet card (in Debian)

  - by listboss

  I have a linux box running Debian server with minimal number of packages (so no GUI for network management). The box has two ethernet cards, one of which (eth0) is connected to a Mac OSX computer using a cross-cable. I can bring up eth0 and assign a static ip (10.10.11.16) to it. This way I can ssh to the box through the cross-cable. This is what I run on Linux box: ifconfig eth0 10.10.11.16 netmask 255.255.255.0 up I also installed/started a file server (AFS) on Debian. So far, the file server can only be accessed through eth1 which is exposed to my home LAN and www. My goal is to set up the file server so that it's only visible through eth0. Is this possible? and if yes, how can I do it?

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• MyMessageBox for Phone and Store apps

  - by Daniel Moth

  I am sharing a class I use for both my Windows Phone 8 and Windows Store app projects. Background and my requirements For my Windows Phone 7 projects two years ago I wrote an improved custom MessageBox class that preserves the well-known MessageBox interface while offering several advantages. I documented those and shared it for Windows Phone 7 here: Guide.BeginShowMessageBox wrapper. Aside: With Windows Phone 8 we can now use the async/await feature out of the box without taking a dependency on additional/separate pre-release software. As I try to share code between my existing Windows Phone 8 projects and my new Windows Store app projects, I wanted to preserve the calling code, so I decided to wrap the WinRT MessageDialog class in a custom class to present the same MessageBox interface to my codebase. BUT. The MessageDialog class has to be called with the await keyword preceding it (which as we know is viral) which means all my calling code will also have to use await. Which in turn means that I have to change my MessageBox wrapper to present the same interface to the shared codebase and be callable with await… for both Windows Phone projects and Windows Store app projects. Solution The solution is what the requirements above outlined: a single code file with a MessageBox class that you can drop in your project, regardless of whether it targets Windows Phone 8, or Windows 8 Store apps or both. Just call any of its static Show functions using await and dependent on the overload check the return type to see which button the user chose.// example from http://www.danielmoth.com/Blog/GuideBeginShowMessageBox-Wrapper.aspx if (await MyMessageBox.Show("my message", "my caption", "ok, got it", "that sucks") == MyMessageBoxResult.Button1) { // Do something Debug.WriteLine("OK"); } The class can be downloaded from the bottom of my older blog post. Comments about this post by Daniel Moth welcome at the original blog.

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• Which problem(s) do YOU want to see solved?

  - by buu700

  My team and I are meeting tonight to come up with a business plan and some community input would be amazing. I've been mulling over this issue for the past few months and bouncing ideas off of others, and now I'd finally like some input from the community. I have come up with a fair selection of ideas, but most of those amount to either fun projects which could potentially be profitable, or otherwise solid business models that have one or two major hurdles (usually related to resources or legality). For our team meeting tonight, my idea is to take inventory of our available skills, resources, and compelling problems which interest us. The last is where I would greatly appreciate some community input. Hell, even entire business ideas/plans would be appreciated. No matter how big or small your thoughts, any input would be appreciated. We're a team of computer scientists, so our business will be primarily based around software/technology/Web solutions. Among my relevant available resources (entire Internet aside), I have the following: A pretty reliable connection to an SEO company a large production company. A stash of fairly powerful server hardware. A fast network with static IPs. The backend for Hackswipe, which includes credit card payment processing and a Google Voice-based SMS gateway. This work in progress design for something completely unrelated but which is backed by some fairly decent infrastructure. Direct access to the experts in just about any relevant field (on-campus Carnegie Mellon professors). A sexual relationship with the baron of a small nation. For further down the line, some investor relationships. Not likely to be so relevant, but a decent social media presence (Stack Overflow reputation, modship in some major reddits, various tech forums). The source code for Eugene fucking McCabe. Pooled with the other team members, the list of projects we can build off of would be longer (including an Android app). So, what are your thoughts? Crossposted to reddit

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• Supporting copy 'n paste in your Windows Phone app

  - by Daniel Moth

  Some Windows Phone 7 owners already have the NoDo update, and others are getting it soon. This update brings, among other things, copy & paste support for text boxes. The user taps on a piece of text (and can drag in either direction to select more/less words), a popup icon appears that when tapped copies the text to the clipboard, and then at any app that shows the soft input panel there is an icon option to paste the copied text into the associated textbox. For more read this 'how to'. Note that there is no programmatic access to the clipboard, only the end user experience I just summarized, so there is nothing you need to do for your app's textboxes to support copy & paste: it just works. The only issue may be if in your app you use static TextBlock controls, for which the copy support will not appear, of course. That was the case with my Translator by Moth app where the translated text appears in a TextBlock. So, I wanted the user to be able to copy directly from the translated text (without offering an editable TextBox for an area where user input does not make sense). Take a look at a screenshot of my app before I made any changes to it. I then made changes to it preserving the look and feel, yet with additional copy support (see screenshot on the right)! So how did I achieve that? Simply by using my co-author's template (thanks Peter!): Copyable TextBlock for Windows Phone.   (aside: in my app even without this change there is a workaround, the user could use the "swap" feature to swap the source and target, so they can copy from the text box) Comments about this post welcome at the original blog.

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• ESXi boot time with 9 iSCSI targets

  - by Myles Gray

  Our ESXi hosts have always been slow booting when it came to iscsi_vmk loaded successfully - sitting here for almost 5 minutes. In all a full server reboot takes almost 12 minutes. We have 9 iSCSI targets per host (5 SANs with redundant interfaces) configured as dynamic discovery targets. Has anyone experienced this? Can it be remedied with static discovery mode? Are there any debug steps we can work through to help diagnose this? (All our targets are accessible at boot so i'm assuming the host isn't stuck retrying to connect to a target)

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• Unity: parallel vectors and cross product, how to compare vectors

  - by Heisenbug

  I read this post explaining a method to understand if the angle between 2 given vectors and the normal to the plane described by them, is clockwise or anticlockwise: public static AngleDir GetAngleDirection(Vector3 beginDir, Vector3 endDir, Vector3 upDir) { Vector3 cross = Vector3.Cross(beginDir, endDir); float dot = Vector3.Dot(cross, upDir); if (dot > 0.0f) return AngleDir.CLOCK; else if (dot < 0.0f) return AngleDir.ANTICLOCK; return AngleDir.PARALLEL; } After having used it a little bit, I think it's wrong. If I supply the same vector as input (beginDir equal to endDir), the cross product is zero, but the dot product is a little bit more than zero. I think that to fix that I can simply check if the cross product is zero, means that the 2 vectors are parallel, but my code doesn't work. I tried the following solution: Vector3 cross = Vector3.Cross(beginDir, endDir); if (cross == Vector.zero) return AngleDir.PARALLEL; And it doesn't work because comparison between Vector.zero and cross is always different from zero (even if cross is actually [0.0f, 0.0f, 0.0f]). I tried also this: Vector3 cross = Vector3.Cross(beginDir, endDir); if (cross.magnitude == 0.0f) return AngleDir.PARALLEL; it also fails because magnitude is slightly more than zero. So my question is: given 2 Vector3 in Unity, how to compare them? I need the elegant equivalent version of this: if (beginDir.x == endDir.x && beginDir.y == endDir.y && beginDir.z == endDir.z) return true;

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• GNS3 Cannot ping/resolve DNS record

  - by Eldad Cohen

  I set up an internet lab with GNS3, which has 3 routers, in each node there is a computer directly connected. One of the hosts is a DNS server, Windows 2003 Server. The other one is a Windows XP machine. Ping is good between routers and machines but no ability to ping domain.com record on DNS server 2003. I set a static nat on the router to route all traffic from gateway to the DNS server internal ip address, still no answer for the dns request. Any ideas or thoughts will be most welcome.

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• Implementing an automatic navigation mesh generation for 2d top down map?

  - by J2V

  I am currently in the middle of implementing an A* pathfinding for enemies. In order to implement the actual A* logic, I need a navigation mesh for my map. I am working on a 2D top down rpg map. The world is static, meaning there is no requirement for dynamic runtime mesh generation. My world objects are pixel based, not tile based and have associated data with them such as scale, rotation, origin etc. I will obviously need some vertex data being generated from my world objects, maybe create a polygon generation from color data? I could create a colormap with objects for my whole map, but I have no idea how to begin creating nav mesh polygons. How would an actual navigation mesh generation look like with this kind of available information? Can anyone maybe point to some great resources? I have looked into some 3D nav mesh tools, but they seem kind of overly complex for my situation and also have a lot of their req data available from models. Thanks a lot in advance! I have been trying to get my head around it for some time now.

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Reset / Remove - Google Keywords

  - by Herr Kaleun

  Summary: My site is ranking for filthy keywords and i would like to remove them from google ranking/keywords. Background: My server was hacked using the timthumb exploit/security vulnerability, apparently i was the last person on earth to read the news about the exploit, several months after it appeared. Anyway, the "hacker" was so friendly to modify the index.php file in such a fashion, that it generated random sexual oriented keywords if the website is fetched as google-bot. So if you would fetch it as google bot/it gets indexed, you would get randomly generated keywords like: sex videos teenager teen sex adult sex preteen A LINK TO A RANDOM CONTENT OF MY WEBPAGE anime sex videos a rough list something similar to that, about 180-200 per page. I've discovered it far too late, so that google had me indexed for the words "sex" and certain adult oriented keywords, about roughly 2000. I've removed all the content, toke the site down, replaced the index.php with a static HTML and added a "ERROR 410" title to the website so that the content is no longer here and removed permanently. I've also applied for a manual review of my website, about 1.5 months ago but still, the keywords are there, and very strange, some of the keyword rankings actually "improve" over time. Here are some screenshots from webmasters tools: Question: How can i remove this filthy keywords and re-rank my website as a "normal" website on the fastest way? I want to "REMOVE" the keywords if possible. Please help me or point me into a direction. Thank you

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• cygwin GNU make .net program piping inconsistent behavior

  - by Codism

  This question may sound like a superuser question but I feel there is something related to programming. Anyway, my computer had a fresh installation of Win 7 64 and cygwin recently. Now I observed some problem with pipe handling in gnu make file. The following is the Makefile I use to reproduce the issue: all: fsutil | cat my-dotnet-console.exe | cat The problem is: for the first command line, the piping works every time but for the second command line, the piping barely works - I got no result for the second command for most cases, regardless of the environment (cmd or bash) in which the make file is invoked. However, if I copy paste the second command line into cmd (or bash), the pipe works every time. The following is my .net program: static void Main(string[] args) { Console.WriteLine(new string('a', 40)); Console.Out.Flush(); } The make version is 3.82.90 but the same problem was observed in a previous version (because of the windows path handling problem in 3.82.9, I replaced make.exe with a previous version). I don't know the exact cygwin version I have installed but the current version on cygwin.com is 1.7.11-1. Currently, my work around is to redirect the output to a temporary file but it would be great if I can avoid the temporary file. Thanks

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• Canon MG6100 series USB Printer not mounting

  - by user35201

  Printer MP6150 driver installed itself upon plugging in the printer. Printer is recognized (lsusb shows it) but does not mount. If the printer is recognized, the driver must be working (or?), but something is blocking the system from mounting the printer. Tried the usual things: power of printer, restart Ubuntu etc. Listed below result of lsusb and fstab: hans@kontor-linux:~$ lsusb Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 004: ID 04a9:174a Canon, Inc. Bus 002 Device 002: ID 1058:1001 Western Digital Technologies, Inc. External Hard Disk [Elements] Bus 004 Device 002: ID 046d:c517 Logitech, Inc. LX710 Cordless Desktop Laser hans@kontor-linux:~$ sudo cat /etc/fstab [sudo] password for hans: # /etc/fstab: static file system information. # # Use 'blkid' to print the universally unique identifier for a # device; this may be used with UUID= as a more robust way to name devices # that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 # / was on /dev/sda6 during installation UUID=eaf3b38d-1c81-4de9-98d4-3834d674ff6e / ext4 errors=remount-ro 0 1 # swap was on /dev/sda5 during installation UUID=93a667d3-6132-45b5-ad51-1f8a46c5b437 none swap sw 0 0

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• How do I configure tinydns (with fefe's IPv6 patch) to listen on IPv6 address?

  - by Christian Hudon

  I'm setting up my network to support IPv6. I have static IPv6 addresses assigned to each interface of my router, and radvd advertising different prefixes on each interface. The next step would be to get my dnscache (from djbdns) working on IPv6. Said dnscache has fefe's IPv6 patch applied, so I assume it should work with IPv6. However, I can't find any documentation online on how to make the patched dnscache listen on IPv6. How do I configure tinydns and dnscache to listen on IPv6 too?

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• Compiling to a binary from source

  - by Chords

  I'm using WKHTMLTOPDF on a 64-bit Linux server and I'm running into problems with the version. Seen here: http://code.google.com/p/wkhtmltopdf/downloads/list There's slim pickins when it comes to pre-compiled binaries. I started with version 0.9.9 which has a few bugs. I upgraded to 0.11.0 RC 1 to find a slew of new problems, namely the following: http://code.google.com/p/wkhtmltopdf/issues/detail?id=730 I think 0.10 RC 2 would work, and the thread above suggests compiling from the source has a fix for the error I'm getting, but I don't know how to do that. Can anyone explain how I can create a static binary myself, or would anyone be willing to create and post one for the countless people waiting for this fix?

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