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• What micro web-framework has the lowest overhead but includes templating

  - by Simon Martin

  I want to rewrite a simple small (10 page) website and besides a contact form it could be written in pure html. It is currently built with classic asp and Dreamweaver templates. The reason I'm not simply writing 10 html pages is that I want to keep the layout all in 1 place so would need either includes or a masterpage. I don't want to use Dreamweaver templates, or batch processing (like org-mode) because I want to be able to edit using notepad (or Visual Studio) because occasionally I might need to edit a file on the server (Go Daddy's IIS admin interface will let me edit text). I don't want to use ASP.NET MVC or WebForms (which I use in my day job) because I don't need all the overhead they bring with them when essentially I'm serving up 9 static files, 1 contact form and 1 list of clubs (that I aim to use jQuery to filter). The shared hosting package I have on Go Daddy seems to take a long time to spin up when serving aspx files. Currently the clubs page is driven from an MS SQL database that I try to keep up to date by manually checking the dojo locator on the main HQ pages and editing the entries myself, this is again way over the top. I aim to get a text file with the club details (probably in JSON or xml format) and use that as the source for the clubs page. There will need to be a bit of programming for this as the HQ site is unable to provide an extract / feed so something will have to scrape the site periodically to update my clubs persistence file. I'd like that to be automated - but I'm happy to have that triggered on a visit to the clubs page so I don't need to worry about scheduling a job. I would probably have a separate process that updates the persistence that has nothing to do with the rest of the site. Ideally I'd like to use Mercurial (or git) to publish, I know Bitbucket (and github) both serve static page sites so they wouldn't work in this scenario (dynamic pages and a contact form) but that's the model I'd like to use if there is such a thing. My requirements are: Simple templating system, 1 place to define header, footers, menu etc., that can be edited using just notepad. Very minimal / lightweight framework. I don't need a monster for 10 pages Must run either on IIS7 (shared Go Daddy Windows hosting) or other free host

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• Site Studio Mobile Example - WCM Reuse

  - by john.brunswick

  Mobile internet usage is growing by leaps and bounds and it is theorized that in the not-to-distant future it will eclipse traditional access via desktop browsers. Mary Meeker, a managing director at Morgan Stanley and head of their global technology research team, recently predicted that mobile usage will eclipse desktop usage within the next 5 years in an Events@Google series presentation. In order for organizations to reach their prospects, customers and business partners, they will need to make their content readily available on mobile devices. A few years ago it was fairly challenging to provide a special, separate, site to cater to mobile users using technologies like WML (Wireless Markup Language). Modern mobile browsers have rendered the need for this as irrelevant and now the focus has moved toward providing a browsing experience that works well on small screen sizes and is highly performant. What does all of this mean for Oracle UCM? Taking site content from an existing Site Studio site and targeting it for consumption for mobile devices is a very straightforward process that is aided by a number of native capabilities in the product. The example highlighted in this post takes advantage of dynamic conversion capabilities in Oracle UCM to enable site content to be created and updated via MS Office documents. These documents are then converted to a simple, clean HTML format for consumption in the desktop and mobile browsing experiences. To help better understand how this is possible the example below shows a fictional .COM and its mobile site counterpart that both leverage the same underlying content. The scenario is not complete or production ready, but highlights that a mobile experience may be best delivered by omitting portions of a site that would be present within the version served to desktop clients. If you have browsed CNet (news.com) on a mobile device it becomes quickly apparent that they are serving an optimized version for your mobile device. An iPhone style version can be accessed at http://iphone.cnet.com/. In order to do that they leveraged some work done for the iPhone iUi project developed by Joe Hewitt that provides mobile browsers an experience that is similar to what users may find in a native iPhone application. For our example parts of this framework are used (the CSS) and this approach provides a page that will degrade nicely over a wide range of mobile browsers, since it is comprised of lightweight HTML markup and CSS. The iPhone iUi framework also provides some nice JavaScript to enable animated transitions between pages, but for the widest range of mobile browser compatibility we will only incorporate the CSS and HTML DIV / UL based page markup in our example.

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• How to wire finite state machine into component-based architecture?

  - by Pup

  State machines seem to cause harmful dependencies in component-based architectures. How, specifically, is communication handled between a state machine and the components that carry out state-related behavior? Where I'm at: I'm new to component-based architectures. I'm making a fighting game, although I don't think that should matter. I envision my state machine being used to toggle states like "crouching", "dashing", "blocking", etc. I've found this state-management technique to be the most natural system for a component-based architecture, but it conflicts with techniques I've read about: Dynamic Game Object Component System for Mutable Behavior Characters It suggests that all components activate/deactivate themselves by continually checking a condition for activation. I think that actions like "running" or "walking" make sense as states, which is in disagreement with the accepted response here: finite state machine used in mario like platform game I've found this useful, but ambiguous: How to implement behavior in a component-based game architecture? It suggests having a separate component that contains nothing but a state machine. But, this necessitates some kind of coupling between the state machine component and nearly all the other components. I don't understand how this coupling should be handled. These are some guesses: A. Components depend on state machine: Components receive reference to state machine component's getState(), which returns an enumeration constant. Components update themselves regularly and check this as needed. B. State machine depends on components: The state machine component receives references to all the components it's monitoring. It queries their getState() methods to see where they're at. C. Some abstraction between them Use an event hub? Command pattern? D. Separate state objects that reference components State Pattern is used. Separate state objects are created, which activate/deactivate a set of components. State machine switches between state objects. I'm looking at components as implementations of aspects. They do everything that's needed internally to make that aspect happen. It seems like components should function on their own, without relying on other components. I know some dependencies are necessary, but state machines seem to want to control all of my components.

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• What will be important in Training in 2011?

  - by anders.northeved

    Now that we have started a new year I would like to give you a list of topics I think we will be discussing in training and learning in 2011. Some of the areas we have discussed earlier will still be just as important in 2011: Time-to-knowledge Still one of the most important issues for the training department. Internal content production Related to time-to-knowledge. How do we convert internal knowledge to a format that can be used for teaching others? LMS integration How do we get our existing LMS fully integrated with our other ERP modules like HCM, Order Management, Finance, Payroll etc. Some areas have been discussed before, but we’ll focus more on these in 2011: Combining internal and external training A majority of training departments use a combination of external and internal training. Having the right mix is vital for the quality and efficiency for most training organizations. Certification More rules and regulations means managing all employee certifications is more important than ever. Evolving trends in 2011: Social Learning We have been talking about this for a long time, but 2011 will be the year where we will start using it for real (OK, I also said so last year – but this year I’m right…). Real-life use of SCORM 2004 Again a topic we have talked about for a long time, but we are now actually starting to use it to give learners a better e-learning experience. How do we engage and delight the learner? e-learning makes economical sense, it can be easy to understand, it is convenient – but how do we make it more engaging and delight our learners? How to include more types of training in LMS One of the main focus area of 2011 will be how to manage and measure mobile learning , on-the-job-training and other forms of training in the LMS. Mobile Learning With the ever growing use of smart phones mobile learning will be THE hot topic of 2011 in the training world. New topics we will begin discussing in 2011: What is beyond web 2.0 and social learning? - could it be content verification and personal accreditation? Why gaming will not be the silver bullet for all types of e-learning Many people believe gaming can be used for any kind of training, but the creation is too expensive and time consuming for most applications. Do you agree with these predictions? What are your own predictions? Let me see your comments! (photo: © Marti, photoxpress.com)

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• July, the 31 Days of SQL Server DMO’s – Day 25 (sys.dm_db_missing_index_details)

  - by Tamarick Hill

  The sys.dm_db_missing_index_details Dynamic Management View is used to return information about missing indexes on your SQL Server instances. These indexes are ones that the optimizer has identified as indexes it would like to use but did not have. You may also see these same indexes indicated in other tools such as query execution plans or the Database tuning advisor. Let’s execute this DMV so we can review the information it provides us. I do not have any missing index information for my AdventureWorks2012 database, but for the purposes of illustrating the result set of this DMV, I will present the results from my msdb database. SELECT * FROM sys.dm_db_missing_index_details The first column presented is the index_handle which uniquely identifies a particular missing index. The next two columns represent the database_id and the object_id for the particular table in question. Next is the ‘equality_columns’ column which gives you a list of columns (comma separated) that would be beneficial to the optimizer for equality operations. By equality operation I mean for any queries that would use a filter or join condition such as WHERE A = B. The next column, ‘inequality_columns’, gives you a comma separated list of columns that would be beneficial to the optimizer for inequality operations. An inequality operation is anything other than A = B. For example, “WHERE A != B”, “WHERE A > B”, “WHERE A < B”, and “WHERE A <> B” would all qualify as inequality. Next is the ‘included_columns’ column which list all columns that would be beneficial to the optimizer for purposes of providing a covering index and preventing key/bookmark lookups. Lastly is the ‘statement’ column which lists the name of the table where the index is missing. This DMV can help you identify potential indexes that could be added to improve the performance of your system. However, I will advise you not to just take the output of this DMV and create an index for everything you see. Everything listed here should be analyzed and then tested on a Development or Test system before implementing into a Production environment. For more information on this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms345434.aspx Follow me on Twitter @PrimeTimeDBA

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• Digital Storage for Airline Entertainment

  - by Bill Evjen

  by Thomas Coughlin Common flash memory cards The most common flash memory products currently in use are SD cards and derivative products (e.g. mini and micro-SD cards) Some compact flash used for professional applications (such as DSLR cameras) Evolution of leading flash formats Standardization –> market expansion Market expansion –> volume iNAND –> focus is on enabling embedded X3 iSSD –> ideal for thin form factor devices Flash memory applications Phones are the #1 user of flash memory Flash memory is used as embedded and removable storage in many mobile applications Flash memory is being used in computers as USB sticks and SSDs Possible use of flash memory in computer combined with HDDs (hybrid HDDs and paired or dual storage computers) It can be a removable card or an embedded card These devices can only handle a specific number of writes Flash memory reads considerably quicker than hard drives Hybrid and dual storage in computers SSDs can provide fast performance but they are expensive HDDs can provide cheap storage but they are relatively slow Combining some flash memory with a HDD can provide costs close to those of HDDs and performance close to flash memory Seagate Momentus XT hybrid HDD Various dual storage offerings putting flash memory with HDDs Other common flash memory devices USB sticks All forms and colors Used for moving files around Some sold with content on them (Sony Movies on USB sticks) Solid State Drives (SSDs) Floating Gate Flash Memory Cell When a bit is programmed, electrons are stored upon the floating gate This has the effect of offsetting the charge on the control gate of the transistor If there is no charge upon the floating gate, then the control gate’s charge determines whether or not a current flows through the channel A strong charge on the control gate assumes that no current flows. A weak charge will allow a strong current to flow through. Similar to HDDs, flash memory must provide: Bit error correction Bad block management NAND and NOR memories are treated differently when it comes to managing wear In many NOR-based systems no management is used at all, since the NOR is simply used to store code, and data is stored in other devices. In this case, it would take a near-infinite amount of time for wear to become an issue since the only time the chip would see an erase/write cycle is when the code in the system is being upgraded, which rarely if ever happens over the life of a typical system. NAND is usually found in very different application than is NOR Flash memory wears out This is expected to get worse over time Retention: Disappearing data Bits fade away Retention decreases with increasing read/writes Bits may change when adjacent bits are read Time and traffic are concerns Controllers typically groom read disturb errors Like DRAM refresh Increases erase/write frequency Application characteristics Music – reads high / writes very low Video – r high / writes very low Internet Cache – r high / writes low On airplanes Many consumers now have their own content viewing devices – do they need the airlines? Is there a way to offer more to consumers, especially with their own viewers Additional special content tie into airplane network access to electrical power, internet Should there be fixed embedded or removable storage for on-board airline entertainment? Is there a way to leverage personal and airline viewers and content in new and entertaining ways?

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• Open World Day 1 Continued

  - by Antony Reynolds

  A Day in the Life of an Oracle OpenWorld Attendee Part II A couple of things I forgot to mention about yesterdays OpenWorld. First I attended a presentation on SOA Suite and Virtualization which explained how Oracle Virtual Assembly Builder (OVAB) can be used to accelerate the deployment of an Enterprise Deployment Guide (EDG) compliant SOA Suite infrastructure.  OVAB provides the ability to introspect a deployed software component such as WebLogic Server, SOA Suite or other components and extract the configuration and package it up for rapid deployment into an Oracle Virtual Machine.  OVAB allows multiple machines to be configured and connections made between the machines and outside resources such as databases.  That by itself is pretty cool and has been available for a while in OVAB.  What is new is that Oracle has done this for an EDG compliant installations and made it available as an OVAB assembly for customers to use, significantly accelerating the deployment of an EDG deployment.  A real help for customers standing up EDG environments, particularly in test, dev and QA environments. The other thing I forgot to mention was the most memorable demo I saw at OpenWorld.  This was done by my co-author Matt Wright who was showcasing the products of his company Rubicon Red.  They showed a really cool application called OneSpot which puts all the information about a single users business processes in one spot!  Apparently a customer suggested the name.  It allows business flows to be defined that map onto events.  As events occur the status of the business flow is updated to reflect the change.  The interface is strongly reminiscent of social media sites and provides a graphical view of business flows.  So how does this differ from BPEL and BPM process flows?  The OneSpot process flow is more like a BAM process flow, it is based on events arriving from multiple sources, and is focused on the clients view of the process, not the actual business process.  This is important because it allows an end user to get a view of where his current business flow is and what actions, if any, are required of him.  This by itself is great, but better still is that OneSpot has a real time updating view of events that have occurred (BAM style no need to refresh the browser).  This means that as new events occur the end user can see them and jump to the business flow or take other appropriate actions.  Under the covers OneSpot makes use of Oracle Human Workflow to provide a forms interface, but this is not the HWF GUI you know!  The HWF GUI screens are much prettier and have more of a social media feel about them due to their use of images and pulling in relevant related information.  If you are at OOW I strongly recommend you visit Matt or John at the Rubicon Red stand and ask, no demand a demo of OneSpot!

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• RTS Movement + Navigation + Destination

  - by Oliver Jones

  I'm looking into building my own simple RTS game, and I'm trying to get my head around the movement of single, and multi selected units. (Developing in Unity) After much research, I now know that its a bigger task than I thought. So I need to break it down. I already have an A* navigation system with static obstacles taken into account. I don't want to worry about dynamic local avoidance right now. So I guess my first break down question would be: How would I go about moving mutli units to the same location. Right now - my units move to the location, but because they're all told to go to the same location, they start to 'fight' over one another to get there. I think theres two paths to go down: 1) Give each individual unit a separate destination point that is close to the 'master' destination point - and get the units to move to that. 2) Group my selected units in a flock formation, and move that entire flock group towards the destination point. Question about each path: 1a) How can I go about finding a suitable destination point that is close to the master destination? What happens if there isn't a suitable destination point? 1b) Would this be more CPU heavy? As it has to compute a path for each unit? (40 unit count). 2a) Is this a good idea? Not giving the units themselves a destination, but instead the flock (which holds the units within). The units within the flock could then maintain a formation (local avoidance) - though, again local avoidance is not an issue at this current time. 2b) Not sure what results I would get if I have a flock of 5 units, or a flock of 40 units, as the radius would be greater - which might mess up my A* navigation system. In other words: A flock of 2 units will be able to move down an alleyway, but a flock of 40 wont. But my nav system won't take that into account. I would appreciate any feedback. Kind regards, Ollie Jones

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• Roll your own free .NET technical conference

  - by Brian Schroer

  If you can’t get to a conference, let the conference come to you! There are a ton of free recorded conference presentations online… Microsoft TechEd Let’s start with the proverbial 800 pound gorilla. Recent TechEds have recorded the majority of presentations and made them available online the next day. Check out presentations from last month’s TechEd North America 2012 or last week’s TechEd Europe 2012. If you start at http://channel9.msdn.com/Events/TechEd, you can also drill down to presentations from prior years or from other regional TechEds (Australia, New Zealand, etc.) The top presentations from my “View Queue”: Damian Edwards: Microsoft ASP.NET and the Realtime Web (SignalR) Jennifer Smith: Design for Non-Designers Scott Hunter: ASP.NET Roadmap: One ASP.NET – Web Forms, MVC, Web API, and more Daniel Roth: Building HTTP Services with ASP.NET Web API Benjamin Day: Scrum Under a Waterfall NDC The Norwegian Developer Conference site has the most interesting presentations, in my opinion. You can find the videos from the June 2012 conference at that link. The 2011 and 2010 pages have a lot of presentations that are still relevant also. My View Queue Top 5: Shay Friedman: Roslyn... hmmmm... what? Hadi Hariri: Just ‘cause it’s JavaScript, doesn’t give you a license to write rubbish Paul Betts: Introduction to Rx Greg Young: How to get productive in a project in 24 hours Michael Feathers: Deep Design Lessons ØREDEV Travelling on from Norway to Sweden... I don’t know why, but the Scandinavians seem to have this conference thing figured out. ØREDEV happens each November, and you can find videos here and here. My View Queue Top 5: Marc Gravell: Web Performance Triage Robby Ingebretsen: Fonts, Form and Function: A Primer on Digital Typography Jon Skeet: Async 101 Chris Patterson: Hacking Developer Productivity Gary Short: .NET Collections Deep Dive aspConf - The Virtual ASP.NET Conference Formerly known as “mvcConf”, this one’s a little different. It’s a conference that takes place completely on the web. The next one’s happening July 17-18, and it’s not too late to register (It’s free!). Check out the recordings from February 2011 and July 2010. It’s two years old and talks about ASP.NET MVC2, but most of it is still applicable, and Jimmy Bogard’s Put Your Controllers On a Diet presentation is the most useful technical talk I have ever seen. CodeStock Videos from the 2011 edition of this Tennessee conference are available. Presentations from last month’s 2012 conference should be available soon here. I’m looking forward to watching Matt Honeycutt’s Build Your Own Application Framework with ASP.NET MVC 3. UserGroup.tv User Group.tv was founded in January of 2011 by Shawn Weisfeld, with the mission of providing User Group content online for free. You can search by date, group, speaker and category tags. My View Queue Top 5: Sergey Rathon & Ian Henehan: UI Test Automation with Selenium Rob Vettor: The Repository Pattern Latish Seghal: The .NET Ninja’s Toolbelt Amir Rajan: Get Things Done With Dynamic ASP.NET MVC Jeffrey Richter: .NET Nuggets – Houston TechFest Keynote

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• CISDI Cloud - Industrial Cloud Computing Platform based on Oracle Products

  - by Wenyu Duan

  In today's era, Cloud Computing is becoming integral to the vision and corporate strategy of leading organizations and is often seen as a key business driver to achieve growth and innovation. Headquartered in Chongqing, China, CISDI Engineering Co., Ltd. is a large state-owned engineering company, offering consulting, engineering design, EPC contracting, and equipment integration services to steel producers all over the world. With over 50 years of experience, CISDI offers quality services for every aspect of production for projects in the metal industry and the company has evolved into a leading international engineering service group with 18 subsidiaries providing complete lifecycle for E&C projects. CISDI group delegation led by Mr. Zhaohui Yu, CEO of CISDI Group, Mr. Zhiyou Li, CEO of CISDI Info, Mr. Qing Peng, CTO of CISDI Info and Mr. Xin Xiao, Head of CISDI Info's R&D joined Oracle OpenWorld 2012 and presented a very impressive cloud initiative case in their session titled “E&C Industry Solution in CISDI Cloud - An Industrial Cloud Computing Platform Based on Oracle Products”. CISDI group plans to expand through three phases in the construction of its cloud computing platform: first, it will relocate its existing technologies to Oracle systems, along with establishing private cloud for CISDI; secondly, it will gradually provide mixed cloud services for its subsidiaries and partners; and finally it plans to launch an industrial cloud with a highly mature, secure and scalable environment providing cloud services for customers in the engineering construction and steel industries, among others. “CISDI Cloud” will become the growth engine for the organization to expand its global reach through online services and achieving the strategic objective of being the preferred choice of E&C companies worldwide. The new cloud computing platform is designed to provide access to the shared computing resources pool in a self-service, dynamic, elastic and measurable way. It’s flexible and scalable grid structure can support elastic expansion and sustainable growth, and can bring significant benefits in speed, agility and efficiency. Further, the platform can greatly cut down deployment and maintenance costs. CISDI delegation highlighted these points as the key reasons why the group decided to have a strategic collaboration with Oracle for building this world class industrial cloud - - Oracle’s strategy: Open, Complete and Integrated - Oracle as the only company who can provide engineered system, with complete product chain of hardware and software - Exadata, Exalogic, EM 12c to provide solid foundation for "CISDI Cloud" The cloud blueprint and advanced architecture for industrial cloud computing platform presented in the session shows how Oracle products and technologies together with industrial applications from CISDI can provide end-end portfolio of E&C industry services in cloud. CISDI group was recognized for business leadership and innovative solutions and was presented with Engineering and Construction Industry Excellence Award during Oracle OpenWorld.

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• American Modern Insurance Group recognized at 2010 INN VIP Best Practices Awards

  - by [email protected]

  Below: Helen Pitts (right), Oracle Insurance, congratulates Bruce Weisgerber, Munich Re, as he accepts a VIP Best Practices Award on behalf of American Modern Insurance Group.     Oracle Insurance Senior Product Marketing Manager Helen Pitts is attending the 2010 ACORD LOMA Insurance Forum this week at the Mandalay Bay Resort in Las Vegas, Nevada, and will be providing updates from the show floor. This is one of my favorite seasons of the year--insurance trade show season. It is a time to reconnect with peers, visit with partners, make new industry connections, and celebrate our customers' achievements. It's especially meaningful when we can share the experience of having one of our Oracle Insurance customers recognized for being an innovator in its business and in the industry. Congratulations to American Modern Insurance Group, part of the Munich Re Group. American Modern earned an Insurance Networking News (INN) 2010 VIP Best Practice Award yesterday evening during the 2010 ACORD LOMA Insurance Forum. The award recognizes an insurer's best practice for use of a specific technology and the role, if feasible, that ACORD data standards played as a part of their business and technology. American Modern received an Honorable Mention for leveraging the Oracle Documaker enterprise document automation solution to: Improve the quality of communications with customers in high value, high-touch lines of business Convert thousands of page elements or "forms" from their previous system, with near pixel-perfect accuracy Increase efficiency and reusability by storing all document elements (fonts, logos, approved wording, etc.) in one place Issue on-demand documents, such as address changes or policy transactions to multiple recipients at once Consolidate all customer communications onto a single platform Gain the ability to send documents to multiple recipients at once, further improving efficiency Empower agents to produce documents in real time via the Web, such as quotes, applications and policy documents, improving carrier-agent relationships Munich Re's Bruce Weisgerber accepted the award on behalf of American Modern from Lloyd Chumbly, vice president of standards at ACORD. In a press release issued after the ceremony Chumbly noted, "This award embodies a philosophy of efficiency--working smarter with standards, these insurers represent the 'best of the best' as chosen by a body of seasoned insurance industry professionals." We couldn't agree with you more, Lloyd. Congratulations again to American Modern on your continued innovation and success. You're definitely a VIP in our book! To learn more about how American Modern is putting its enterprise document automation strategy into practice, click here to read a case study. Helen Pitts is senior product marketing manager for Oracle Insurance.

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• Certificate Revocation checking affecting system performance [migrated]

  - by Colm Clarke

  I have a .NET 3.5 desktop application that had been showing periodic slow downs in functionality whenever the test machine it was on was out of the office. I managed to replicate the error on a machine in the office without an internet connection, but it was only when i used ANTS performance profiler that i got a clearer picture of what was going on. In ANTS I saw a "Waiting for synchronization" taking up to 16 seconds that corresponded to the delay I could see in the application when NHibernate tried to load the System.Data.SqlServerCE.dll assembly. If I tried the action again immediately it would work with no delay but if I left it for 5 minutes then it would be slow to load again the next time I tried it. From my research so far it appears to be because the SqlServerCE dll is signed and so the system is trying to connect to get the certificate revocation lists and timing out. Disabling the "Automatically detect settings" setting in the Internet Options LAN settings makes the problem go away, as does disabling the "Check for publishers certificate revocation". But the admins where this application will be deployed are not going to be happy with the idea of disabling certificate checking on a per machine or per user basis so I really need to get the application level disabling of the CRL check working. There is the well documented bug in .net 2.0 which describes this behaviour, and offers a possible fix with a config file element. <?xml version="1.0" encoding="utf-8"?> <configuration> <runtime> <generatePublisherEvidence enabled="false"/> </runtime> </configuration> This is NOT working for me however even though I am using .net 3.5. The SQLServerCE dll is being loaded dynamically by NHibernate and I wonder if the fact that it's dynamic could somehow be why the setting isn't working, but I don't know how I could check that. Can anyone offer suggestions as to why the config setting might not work? Or is there another way I could disable the check at the application level, perhaps a CAS policy setting that I can use to set an exception for the application when it's installed? Or is there something I can change in the application to up the trust level or something like that? I have also tried using to no advantage ServicePointManager.CheckCertificateRevocationList = false; http://rusanu.com/2009/07/24/fix-slow-application-startup-due-to-code-sign-validation/ I have also tried those registry settings out and unfortunately they didn't help. The dlls that appear to be the cause of the hold up are native SQL Server CE dlls, and looking at the stack traces in ProcMon mscorwks.dll doesn't appear to be involved even though the checks on crypto and cert registry keys are being done under the .NET application. It's definitely still something to do with publisher certificate checking because unticking "Check for publisher revocation certificate" still works but something odd is going on.

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• July, the 31 Days of SQL Server DMO’s – Day 29 (sys.dm_os_buffer_descriptors)

  - by Tamarick Hill

  The sys.dm_os_buffer_descriptors Dynamic Management View gives you a look into the data pages that are currently in your SQL Server buffer pool. Just in case you are not familiar with some of the internals to SQL Server and how the engine works, SQL Server only works with objects that are in memory (buffer pool). When an object such as a table needs to be read and it does not exist in the buffer pool, SQL Server will read (copy) the necessary data page(s) from disk into the buffer pool and cache it. Caching takes place so that it can be reused again and prevents the need of expensive physical reads. To better illustrate this DMV, lets query it against our AdventureWorks2012 database and view the result set. SELECT * FROM sys.dm_os_buffer_descriptors WHERE database_id = db_id('AdventureWorks2012') The first column returned from this result set is the database_id column which identifies the specific database for a given row. The file_id column represents the file that a particular buffer descriptor belongs to. The page_id column represents the ID for the data page within the buffer. The page_level column represents the index level of the data page. Next we have the allocation_unit_id column which identifies a unique allocation unit. An allocation unit is basically a set of data pages. The page_type column tells us exactly what type of page is in the buffer pool. From my screen shot above you see I have 3 distinct type of Pages in my buffer pool, Index, Data, and IAM pages. Index pages are pages that are used to build the Root and Intermediate levels of a B-Tree. A Data page would represent the actual leaf pages of a clustered index which contain the actual data for the table. Without getting into too much detail, an IAM page is Index Allocation Map page which track GAM (Global Allocation Map) pages which in turn track extents on your system. The row_count column details how many data rows are present on a given page. The free_space_in_bytes tells you how much of a given data page is still available, remember pages are 8K in size. The is_modified signifies whether or not a page has been changed since it has been read into memory, .ie a dirty page. The numa_node column represents the Nonuniform memory access node for the buffer. Lastly is the read_microsec column which tells you how many microseconds it took for a data page to be read (copied) into the buffer pool. This is a great DMV for use when you are tracking down a memory issue or if you just want to have a look at what type of pages are currently in your buffer pool. For more information about this DMV, please see the below Books Online link: http://msdn.microsoft.com/en-us/library/ms173442.aspx Follow me on Twitter @PrimeTimeDBA

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• Silverlight Cream for May 06, 2010 -- #857

  - by Dave Campbell

  In this Issue: Alan Beasley, Josh Twist, Mike Snow(-2-, -3-), John Papa(-2-), David Kelley, and David Anson(-2-). Shoutout: John Papa posted a question: Do You Want be on Silverlight TV? From SilverlightCream.com: ListBox Styling (Part 3 - Additional Templates) in Expression Blend & Silverlight Alan Beasley has part 3 of his ListBox styling tutorial in Expression Blend up... another great tutorial and all the code. Securing Your Silverlight Applications Josh Twist has a nice long post up on Securing your Silverlight apps... definitions, services, various forms of authentication. Silverlight Tip of the Day #13 – Silverlight Mobile Development Mike Snow has Tip of the Day #13 up and is discussing creating Silverlight apps for WP7. Silverlight Tip of the Day #14 – Dynamically Loading a Control from a DLL on a Server Mike Snow's Tip #14 is step-by-step instructions for loading a UserControl from a DLL. Silverlight Tip of the Day #15 – Setting Default Browse in Visual Studio Mike Snow's Tip #15 is actually a Visual Studio tip -- how to set what browser your Silverlight app will launch in. Silverlight TV 24: eBay’s Silverlight 4 Simple Lister Application Here we are with Silverlight TV Thursday again! ... John Papa is interviewing Dave Wolf talking about the eBay Simple Lister app. Digitally Signing a XAP Silverlight John Papa has a post up about Digitally signing a Silverlight XAP. He actually is posting an excerpt from the Silverlight 4 Whitepaper he posted... and he has a link to the Whitepaper so we can all read the whole thing too! Hacking Silverlight Code Browser David Kelley has a very cool code browser up to keep track of all the snippets he uses... and we can too... this is a tremendous resource... thanks David! Simple workarounds for a visual problem when toggling a ContextMenu MenuItem's IsEnabled property directly David Anson dug into a ContextMenu problem reported by a couple readers and found a way to duplicate the problem plus a workaround while you're waiting for the next Toolkit drop. Upgraded my Windows Phone 7 Charting example to go with the April Developer Tools Refresh David Anson also has a post up describing his path from the previous WP7 code to the current upgrading his charting code. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Fluid VS Responsive Website Development Questions

  - by Aditya P

  As I understand these form the basis for targeting a wide array of devices based on the browser size, given it would be a time consuming to generate different layouts targeting different/specific devices and their resolutions. Questions: Firstly right to the jargon, is there any actual difference between the two or do they mean the same? Is it safe to classify the current development mainly a html5/css3 based one? What popular frameworks are available to easily implement this? What testing methods used in this regard? What are the most common compatibility issues in terms of different browser types? I understand there are methods like this http://css-tricks.com/resolution-specific-stylesheets/ which does this come under?. Are there any external browser detection methods besides the API calls specific to the browser that are employed in this regard? Points of interest [Prior Research before asking these questions] Why shouldn't "responsive" web design be a consideration? Responsive Web Design Tips, Best Practices and Dynamic Image Scaling Techniques A recent list of tutorials 30 Responsive Web Design and Development Tutorials by Eric Shafer on May 14, 2012 Update Ive been reading that the basic point of designing content for different layouts to facilitate a responsive web design is to present the most relevant information. now obviously between the smallest screen width and the highest we are missing out on design elements. I gather from here http://flashsolver.com/2012/03/24/5-top-commercial-responsive-web-designs/ The top of the line design layouts (widths) are desktop layout (980px) tablet layout (768px) smartphone layout – landscape (480px) smartphone layout – portrait (320px) Also we have a popular responsive website testing site http://resizemybrowser.com/ which lists different screen resolutions. I've also come across this while trying to find out the optimal highest layout size to account for http://stackoverflow.com/questions/10538599/default-web-page-width-1024px-or-980px which brings to light seemingly that 1366x768 is a popular web resolution. Is it safe to assume that just accounting for proper scaling from width 980px onwards to the maximum size would be sufficient to accommodate this? given we aren't presenting any new information for the new size. Does it make sense to have additional information ( which conflicts with purpose of responsive web design) to utilize the top size and beyond?

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• JavaScript Sucks.

  - by Matt Watson

  JavaScript Sucks. Yes, I said it. Microsoft's announcement of TypeScript got me thinking today. Is this a step in the right direction? It sounds like it fixes a lot of problems with JavaScript development. But is it really just duct tape and super glue for a programming model that needs to be replaced?I have had a love hate relationship with JavaScript, like most developers who would prefer avoiding client side code. I started doing web development over 10 years ago and I have done some pretty cool stuff with JavaScript. It has came a long ways and is the universal standard these days for client side scripting in the web browser. Over the years the browsers have become much faster at processing JavaScript. Now people are even trying to use it on the server side via node.js. OK, so why do I think JavaScript sucks?Well first off, as an enterprise web application developer, I don't like any scripting or dynamic languages. I like code that compiles for lots of obvious reasons. It is messy to code with and lacks all kinds of modern programming features. We spend a lot of time trying to hack it to do things it was never really designed for.Ever try to use different jQuery based plugins that require conflicting jQuery versions? Yeah, that sucks.How about trying to figure out how to make 20 javascript include files load quicker as one request? Yeah that sucks too.Performance? Let me just point to the old Facebook mobile app made with JS & HTML5. It sucked. Enough said.How about unit testing JavaScript? I've never tried it, but it sure sounds like fun.My biggest problem with JavaScript is code security. If I make some awesome product, there is no way to protect my code. How can we expect game makers to write apps in 100% JavaScript and HTML5 if they can't protect their intellectual property?There are compiling tools like Closure, unit test frameworks, minify, coffee script, TypeScript and a bunch of other tools. But to me, they all try to make up for the weaknesses and problems with JavaScript. JavaScript is a mess and we spend a lot of time trying to work around all of it's problems. It is possible to program in Silverlight, Java or Flash and run that in the browser instead of JavaScript, but they all have their own problems and lack universal mobile support. I believe Microsoft's new TypeScript is a step forward for JavaScript, but I think we need to start planning to go a whole different direction. We need a new universal client side programming model, because JavaScript sucks.

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• Mini Book Review of IronRuby Unleashed by Shay Friedman

  - by Eric Nelson

  When I get some time (and hell starts to look a little chilly) I would love to do a more detailed review. But I wanted to get something “out there” as I really like this book and reviews of it seem a little thin on the ground. In brief: Is it a good book? Yes Would I recommend this book to a .NET developer who was new to Ruby? Yes (This is me by the way) Would I recommend this book to a Ruby developer who was new to .NET ? Yes Would I recommend this book to a developer who sometimes does Ruby and sometimes does .NET? Yes Would I recommend this book to a developer new to .NET and new to Ruby? Yes The above demonstrates how well balanced this book is (IMHO). What I like about it: Its assumes pretty much no knowledge of IronRuby or .NET. All it asks is that you are a developer interested in IronRuby. Yet it manages to cover off the topics in a good degree of detail. If you are a Ruby developer you skip Part 2, if you are a .NET developer you skip some of Part 1 and whizz through the short intros to the individual technologies such as WPF. It is definitely not a “lets makes the manual look pretty” book – this is original content thoughtfully written and presented. It is pretty comprehensive – in 500 pages it packs in  Intro to IronRuby Intro to .NET Intro to Ruby Using IronRuby with Windows Forms, ASP.NET, WPF, Silverlight etc Getting Rails working with IronRuby Unit testing with IronRuby – which I think is an excellent way for a .NET developer to start using IronRuby Embedding IronRuby in a .NET app  - another interesting “first step” for a .NET developer What I didn’t like: Err… nothing yet. Ok, If I am being picky then the start of chapter 2 irked me a little as it went through the history of .NET. “The first version [of the .NET Framework] wasn’t that great”.  Felt pretty good to me compared to Java and C++ development at the time :-) Buy on Amazon UK | Buy on Amazon USA Related Links: Posts from the author Shay Friedman on IronRuby Guest Post: What's IronRuby, and how do I put it on Rails? Guest Post: Using IronRuby and .NET to produce the ‘Hello World of WPF’ Getting PhP and Ruby working on Windows Azure and SQL Azure

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• Oracle Launches New Oracle Database 12c Administrator Certifications

  - by Brandye Barrington

  Today Oracle University announces the release of new Oracle Database 12c Administrator certifications. The new Oracle Database 12c certifications emphasize the foundational and advanced skills needed by Database Administrators and will prepare DBAs to leverage powerful new management and consolidation capabilities, resulting in an even more valuable credential for customers and partners. ORACLE CERTIFIED ASSOCIATE (OCA)  The Oracle Certified Associate (OCA) for Oracle Database 12c objectives measure IT professionals' mastery of day-to-day administration skills and their ability to manage the challenges they're likely to encounter on the job. This credential focuses on SQL skills, operational administration of the Oracle Database including performance and space management, and installing, patching and upgrading the Oracle Database. Earning the OCA credential requires successful completion of two exams: 1Z0-061 - Oracle Database 12c: SQL Fundamentals and 1Z0-062 - Oracle Database 12c: Installation and Administration. The OCA certification track also allows for several alternate exams which can be substituted for 1Z0-061. ORACLE CERTIFIED PROFESSIONAL (OCP) Building on the competencies in the Oracle Database 12c OCA certification, the Oracle Certified Professional (OCP) for Oracle Database 12c certification includes advanced knowledge and skills required of top-performing database administrators. The OCP credential focuses on developing and implementing backup and recovery strategies, designing consolidation strategies to exploit multitenant container and pluggable databases, and thorough understanding how CDB/PDBs fit into the DBaaS cloud-computing model. Today, Oracle is releasing 1Z0-060 - Upgrade to Oracle Database 12c, which allows Oracle Certified Professionals with credentials in Oracle 9i, Oracle Database 10g or Oracle Database 11g to upgrade to Oracle Database 12c with a single exam. The upgrade exam focuses on designing consolidation strategies to exploit multitenant container and pluggable databases, implementing Oracle 12c feature-rich ILM support, optimizing SQL execution using dynamic swapping of sub plans, implementing real-time data redaction within databases, as well as exploiting many additional performance, backup and recovery, security and partitioning enhancements. The exam also includes a thorough review of core DBA skills. Visit the OCP certification track for more details on the new upgrade exam as well as alternate certification paths. ORACLE CERTIFIED MASTER (OCM) The Oracle Certified Master (OCM) for Oracle Database 12c - a very challenging and elite top-level certification - certifies the most highly skilled and experienced database experts. Further information on the 12c OCM level will be announced as exam development concludes. To date, there have been more than 1.6 million Oracle certifications granted worldwide. Explore these certification tracks, exam requirements and objectives, and start toward earning your exciting new Oracle Database 12c certification credentials from Oracle.

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• Silverlight Cream for April 05, 2010 -- #831

  - by Dave Campbell

  In this Issue: Rénald Nollet, Davide Zordan(-2-, -3-), Scott Barnes, Kirupa, Christian Schormann, Tim Heuer, Yavor Georgiev, and Bea Stollnitz. Shoutouts: Yavor Georgiev posted the material for his MIX 2010 talk: what’s new in WCF in Silverlight 4 Erik Mork and crew posted their This Week in Silverlight 4.1.2010 Tim Huckaby and MSDN Bytes interviewed Erik Mork: Silverlight Consulting Life – MSDN Bytes Interview From SilverlightCream.com: Home Loan Application for Windows Phone Rénald Nollet has a WP7 app up, with source, for calculating Home Loan application information. He also discusses some control issues he had with the emulator. Experiments with Multi-touch: A Windows Phone Manipulation sample Davide Zordan has updated the multi-touch project on CodePlex, and added a WP7 sample using multi-touch. Silverlight 4, MEF and MVVM: EventAggregator, ImportingConstructor and Unit Tests Davide Zordan has a second post up on MEF, MVVM, and Prism, oh yeah, and also Unit Testing... the code is available, so take a look at what he's all done with this. Silverlight 4, MEF and MVVM: MEFModules, Dynamic XAP Loading and Navigation Applications Davide Zordan then builds on the previous post and partitions the app into several XAPs put together at runtime with MEF. Silverlight Installation/Preloader Experience - BarnesStyle Scott Barnes talks about the install experience he wanted to get put into place... definitely a good read and lots of information. Changing States using GoToStateAction Kirupa has a quick run-through of Visual States, and then demonstrates using GoToStateAction and a note for a Blend 4 addition. Blend 4: About Path Layout, Part IV Christian Schormann has the next tutorial up in his series on Path Layout, and he's explaining Motion Path and Text on a Path. Managing service references and endpoint configurations for Silverlight applications Helping solve a common and much reported problem of managing service references, Tim Heuer details his method of resolving it and additional tips and tricks to boot. Some known WCF issues in Silverlight 4 Yavor Georgiev, a Program Manager for WCF blogged about the issues that they were not able to fix due to scheduling of the release How can I update LabeledPieChart to use the latest toolkit? Bea Stollnitz revisits some of her charting posts to take advantage of the unsealing of toolkit classes in labeling the Chart and PieSeries Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Indie Software Developers - How do I handle taxes?

  - by Connor

  I apologize if this is the wrong site to post on, perhaps someone could point me to the proper place if it is not. Hello, I am 17 years old and currently develop applications/games for Android and iPhone as well as develop internet websites and code a variety of my own projects. I have been very fortunate and have made a large amount of money and continue to make money online to the point where I do not need a stable job, though I'd like to get one after college. I've never held a job anywhere, and have never had to pay taxes. I'm coming into a lot of issues and I am quite confused. I get money from MANY sources- 15 different advertisement networks(!), 4 different payment processors, 5 different affiliate networks and a variety of other sources. All of them pay to different places and at different times (checking account, PayPal, reloadable debit card, ect.) I essentially have a list in a Notepad with names and login information for each source. I have also created a PHP script that uses cURL to grab all the revenue from each service, add it all up, then text me every few hours so I can keep track. It's a mess, but it's working OK, and I can create custom reports (for IRS?). But enough of that, my questions are about taxes in the US, and how indie developers handle it all. I'm at slightly over $250k so far this year, with negligible earnings last year. I have it all stockpiled in a bank account and haven't touched it, I'm a bit scared to. What do I file as? A sole proprietor, a business, just a regular person? How can I handle all of the different revenue sources? (AdSense, CJ, LinkShare) So far none of them have sent me any paperwork on taxes and I've read that I'm supposed to pay taxes quarterly? Do I need paperwork from EACH source to file? Or can I just say I got $x total and that'd be it? What percentage do you pay of total earnings? Average? Should I create an LLC? A corporation? Or stay as a developer? What would be the cheapest options? Could I go to jail? I haven't touched the money except a few dollars to help my parents pay the mortgage once. Any insight would be great. My parents have no idea what I should do, both have no forms of higher education and both have no high school diploma's. They just live day by day with simple jobs. I appreciate any help or experience with this.

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• View HTML Tags and Webpage Combined in Firefox

  - by Asian Angel

  Do you want an easier way to see a webpage’s html tags without viewing the source code in a separate window? Now you can view the webpage and tags combined in the same window using the X-Ray extension for Firefox. Before Usually if you want to see the source code behind a webpage you have to view it in a separate window. If you are only interested in a specific section then you have to search through the entire set of code just to find what you are looking for. After The X-Ray extension will let you see the document’s tags (including class and ID names) “side by side” with the webpage in the same tab. You can use either the context menu or the tools menu to access the X-Ray command. Here is the same webpage section shown in the first screenshot above. It may look a little odd at first until you get used to seeing both together. Note: You can return the webpage to its’ normal view by either clicking on the X-Ray command again or refreshing the page. The code for part of the sidebar on the same webpage… Followed by one of the sets of links at the end. Looking at another example suppose you are interested in how part of the main feed is set up. Being able to see how a particular element is set up directly in the webpage is certainly better than searching through the entire page of code. Conclusion If you design webpages and want an easy way to see how someone else’s website is coded then you may want to give this extension a try. Links Download the X-Ray extension (Mozilla Add-ons) Similar Articles Productive Geek Tips View Webpage Source Code in Tabs in FirefoxCreate Pre-Formatted Links in FirefoxRemove Webpage Formatting or View the HTML Code When Copying in FirefoxInsert Special Characters & Coding in Online Forms in FirefoxCombine the Address Bar and Progress Bar Together in Firefox TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips HippoRemote Pro 2.2 Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Convert BMP, TIFF, PCX to Vector files with RasterVect Free Identify Fonts using WhatFontis.com Windows 7’s WordPad is Actually Good Greate Image Viewing and Management with Zoner Photo Studio Free Windows Media Player Plus! – Cool WMP Enhancer Get Your Team’s World Cup Schedule In Google Calendar

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• What's the difference between View Criteria and Where clause?

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} A View Criteria is a filter that you apply programmatically or by definition to a View Object instance. It augments the WHERE clause in a View Object query. Named View Criteria are defined in the Query panel of the View Object and are used ·         In combination with the af:query component to build search forms. To do this, you drag and drop the View Criteria from the Named View Criteria node of the View Object in the Data Controls Panel. In the context menu, you then select the Query component - optionally with a result table ·         To restrict a View Object instance in the Application Module model. For this, select a View object instance in the right hand list of the ADF Business Component Data Model panel. Use the Edit button to add a View Criteria to the View Object instance. This ensures that the View Object instance also runs with a query filter applied. View Criteria use bind variables for query conditions that you want to pass in dynamically at runtime. Beside of the ability to apply View Criteria declaratively, you can apply them programmatically in Java. A WHERE clause, if added to a View Object query by design restricts all instances of this View Object, which usually is not what developers want. Because of the benefits - and the configuration options not explained above but in the product documentation referenced below - the recommendation is to use View Criteria. The product documentation explains View Criteria in chapter 5 of the Developer Guide: http://download.oracle.com/docs/cd/E15523_01/web.1111/b31974/bcquerying.htm#BCGIFHHF

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• Brendan Gregg's "Systems Performance: Enterprise and the Cloud"

  - by user12608550

  Long ago, the prerequisite UNIX performance book was Adrian Cockcroft's 1994 classic, Sun Performance and Tuning: Sparc & Solaris, later updated in 1998 as Java and the Internet. As Solaris evolved to include the invaluable DTrace observability features, new essential performance references have been published, such as Solaris Performance and Tools: DTrace and MDB Techniques for Solaris 10 and OpenSolaris (2006)  by McDougal, Mauro, and Gregg, and DTrace: Dynamic Tracing in Oracle Solaris, Mac OS X and FreeBSD (2011), also by Mauro and Gregg. Much has occurred in Solaris Land since those books appeared, notably Oracle's acquisition of Sun Microsystems in 2010 and the demise of the OpenSolaris community. But operating system technologies have continued to improve markedly in recent years, driven by stunning advances in multicore processor architecture, virtualization, and the massive scalability requirements of cloud computing. A new performance reference was needed, and I eagerly waited for something that thoroughly covered modern, distributed computing performance issues from the ground up. Well, there's a new classic now, authored yet again by Brendan Gregg, former Solaris kernel engineer at Sun and now Lead Performance Engineer at Joyent. Systems Performance: Enterprise and the Cloud is a modern, very comprehensive guide to general system performance principles and practices, as well as a highly detailed reference for specific UNIX and Linux observability tools used to examine and diagnose operating system behaviour.  It provides thorough definitions of terms, explains performance diagnostic Best Practices and "Worst Practices" (called "anti-methods"), and covers key observability tools including DTrace, SystemTap, and all the traditional UNIX utilities like vmstat, ps, iostat, and many others. The book focuses on operating system performance principles and expands on these with respect to Linux (Ubuntu, Fedora, and CentOS are cited), and to Solaris and its derivatives [1]; it is not directed at any one OS so it is extremely useful as a broad performance reference. The author goes beyond the intricacies of performance analysis and shows how to interpret and visualize statistical information gathered from the observability tools.  It's often difficult to extract understanding from voluminous rows of text output, and techniques are provided to assist with summarizing, visualizing, and interpreting the performance data. Gregg includes myriad useful references from the system performance literature, including a "Who's Who" of contributors to this great body of diagnostic tools and methods. This outstanding book should be required reading for UNIX and Linux system administrators as well as anyone charged with diagnosing OS performance issues.  Moreover, the book can easily serve as a textbook for a graduate level course in operating systems [2]. [1] Solaris 11, of course, and Joyent's SmartOS (developed from OpenSolaris) [2] Gregg has taught system performance seminars for many years; I have also taught such courses...this book would be perfect for the OS component of an advanced CS curriculum.

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• What Problems Are Better Solved By SOAP Over REST?

  In the battle for web service supremacy SOAP and REST have been battling for years. In my personal opinion this debate should have never existed. Yes, both forms can be used to create an interactive web service, but each form of a service was developed independent of each other to solve two different yet similar problems. Based my research and experience I would have to say that REST should be the preferred web service methodology and SOAP should only be used in specific situations. Note, I did not say that I was against SOAP, and in fact I actually like to use SOAP when it is needed. Criteria for using SOAP: Does the service need a guaranteed level of reliability and security? Did the provider and consumer of the service agreed on a standardized data exchange format? Does the service need data context and state management? If you answer yes to any of these questions, then you may want to consider SOAP as the format for the web service. Another way to look at the relationship between REST and SOAP is to look at the medical field.  For most things a general doctor or you family health care provider can acceptably treat most conditions from the case of a common cold to a broken bone. A general doctor more aligns with REST in my opinion because for most service requirements REST fulfills a projects needs, but what happens if you need more of an advanced examination, you would go to a specialist. A specialist would already have experience dealing with specific issues that you are experiencing giving them specific context to how best treat you going forward. SOAP acts more like a specialist doctor giving that they understand the context of an issue and can treat it based on the state of other patients they have already treated. An example of where I would use SOAP over REST in real life would be a single sign-on application. I n these cases I need to check validate a username and password for authentication and authorization of a web page request. This service would need to maintain state while it authenticated a user and while it validated access to a web page on a subsequent request. This service must process every request for access and not allow caching to ensure that every request is processed and the appropriate users are allowed to view selected web pages. References: Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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