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  • How do search engines handle hyphenated words?

    - by NinjaKC
    I am not sure my title fully explains what I mean. I thought this might be an interesting question. If I had a set of keywords, broken with a dash or 2, will search engines consider the dashed split keyword as maybe a full keyword? Say I have a site that sort of breaks words down, like the dictionary sites do. So a keyword for that page, might end up in the page, and / or the URL, as broken by dashes. Key-word = keyword Co-op-er-at-ive = cooperative Pho-to-gra-phy = Photography www.example.com/key-word/ www.example.com/co-op-er-at-ive/ www.example.com/pho-to-gra-phy/ I know search engines will consider a dash (at least Google) as a space, and understand it as multiple words. But in the English language, a dash can also break a word down (at least I think it can, can't it?), so will search engines also take this into consideration? I did a 'little' research, I Googled some words and placed random dashes, and it returned the words I searched for, but this could be considered a typo from the user on Google's search end, so really I am wondering if I can purposely put a dash in a keyword, and have the search engine spiders still catch that keyword as the real word without dashes? I've done a little Googling and looking here on Stackoverflow, but everything comes down to dashes for multiple words, not really the specific thing I'm trying to figure out. Hopefully that makes sense, I am not an expert in SEO, yet, but get the basics and have been playing, and this is just really a random question to satisfy my knowledge of playing :P

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  • Reading source code to learn

    - by perl.j
    As you develop as a programmer, IMO, you begin to see different practices, different Algorithms, and "more than one way to do it". Seeing this code can be a great learning experience for you, even though you did not write the code. But is doing this only going to confuse you? For example, let's say you have a library in any language that was created by a colleague, and you have been using it for a while. You decide to look at the actual source code, regardless of how extensive it is, and get a better look at how this library is written. For the sake of example, the function you use most often from this library is the max function, which finds the largest of two numbers. But this function is a lot more complicated than it needs to be. The way it is written is confusing the heck out of you, and you don't know how this works. Will this make you a better programmer, because you realize how complicated it is for such a simple function, or will it make you a worse coder because you feel less confidant? So my question, in general, is does reading source code make you a better programmer and if so how? If not why do people still do it?.

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  • How should I unbind and delete OpenAL buffers?

    - by Joe Wreschnig
    I'm using OpenAL to play sounds. I'm trying to implement a fire-and-forget play function that takes a buffer ID and assigns it to a source from a pool I have previously allocated, and plays it. However, there is a problem with object lifetimes. In OpenGL, delete functions either automatically unbind things (e.g. textures), or automatically deletes the thing when it eventually is unbound (e.g. shaders) and so it's usually easy to manage deletion. However alDeleteBuffers instead simply fails with AL_INVALID_OPERATION if the buffer is still bound to a source. Is there an idiomatic way to "delete" OpenAL buffers that allows them to finish playing, and then automatically unbinds and really them? Do I need to tie buffer management more deeply into the source pool (e.g. deleting a buffer requires checking all the allocated sources also)? Similarly, is there an idiomatic way to unbind (but not delete) buffers when they are finished playing? It would be nice if, when I was looking for a free source, I only needed to see if a buffer was attached at all and not bother checking the source state. (I'm using C++, although approaches for C are also fine. Approaches assuming a GCd language and using finalizers are probably not applicable.)

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  • Items Affecting Performance of the MySQL Database

    - by Antoinette O'Sullivan
    To learn about the many factors that can affect the performance of the MySQL Database, take the MySQL Performance Tuning course. You will learn: How your hardware and operating system can affect performance How to set up and logging to improve performance Best practices for backup and recovery And much more You can take this 4-day instructor-led course through the following formats: Training-on-Demand: Start training within 24 hours of registering for training, following lectures at your own pace through streaming video and booking time on a lab environment to suit your schedule. Live-Virtual Event: Attend a live event from your own desk, no travel required. Choose from a selection of events on the schedule to suit different time-zones. In-Class Event: Travel to an education center to attend this course. Below is a selection of events already on the schedule.  Location  Date  Delivery Language  Brussels, Beligum  10 November 2014  English  Sao Paolo, Brazil  25 August 2014  Brazilian Portuguese  London, England  20 October 2014  English  Milan, Italy  20 October 2014  Italian  Rome, Italy  1 December 2014  Italian  Riga, Latvia  29 September 2014  Latvian  Petaling Jaya, Malaysia  22 September 2014  English  Utrecht, Netherlands  10 November 2014  English  Warsaw, Poland  1 September 2014  Polish  Barcelona, Spain  14 October 2014  Spanish To register for an event, request an additional event, or learn more about the authentic MySQL Curriculum, go to http://education.oracle.com/mysql.

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  • Should one generally develop a client library for REST services to help prevent API breakages?

    - by BestPractices
    We have a project where UI code will be developed by the same team but in a different language (Python/Django) from the services layer (REST/Java). The code for each layer exits in different code repositories and which can follow different release cycles. I'm trying to come up with a process that will prevent/reduce breaking changes in the services layer from the perspective of the UI layer. I've thought to write integration tests at the UI layer level that we'll run whenever we build the UI or the services layer (we're using Jenkins as our CI tool to build the code which is in two Git repos) and if there are failures then something in the services layer broke and the commit is not accepted. Would it also be a good idea (is it a best practice?) to have the developer of the services layer create and maintain a client library for the REST service that exists in the UI layer that they will update whenever there is a breaking change in their Service API? Conceivably, we would then have the advantage of a statically-typed API that the UI code builds against. If the client library API changes, then the UI code won't compile (so we'll know sooner that there was a breaking change). I'd also still run the integration tests upon building the UI or services layer to further validate that the integration between UI and the service(s) still works.

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  • Regarding sprite design and resolution for tablets and phones

    - by Dimitris P.
    I am about to start working on a game for android devices, in my spare time, to get familiar with android development. I'm more interested in using the best practices possible than getting a quick result, and that is why I need some guidance regarding graphics. I think the game is going to be fully sprite based. Everything is going to be in .bmp form, or something similar, and my question is: Should I design the sprites in a small resolution (ie for phone screens) and scale them up to fit into larger screens (tablet screens), should I do it vice-versa or should I consider a completely different approach? Would designing a different set of sprites for each of the most used resolution settings be worth it or are there simpler solutions to the problem with fewer drawbacks than the ones I mentioned above? (If I follow the first approach, for example, the larger the screen the worse the graphics will get, since every pixel of the original drawing will cover several pixels on the screen). Is there a standard approach for dealing with this kind of problems? If you need me to be more detailed or more clear about something I mentioned (or forgot to) please don't hesitate to ask. Also, excuse me for any inaccurate use of the English language. Thank you in advance for your input.

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  • How do I convince my team that a requirements specification is unnecessary if we adopt user-stories?

    - by Nupul
    We are planning to adopt user-stories to capture stakeholder 'intent' in a lightweight fashion rather than a heavy SRS (software requirements specifications). However, it seems that though they understand the value of stories, there is still a desire to 'convert' the stories into an SRS-like language with all the attributes, priorities, input, outputs, source, destination etc. User-stories 'eliminate' the need for a formal SRS like artifact to begin with so what's the point in having an SRS? How should I convince my team (who are all very qualified CS folks by the way - both by education and practice) that the SRS would be 'eliminated' if we adopted user-stories for capturing the functional requirements of the system? (NFRs etc can be captured too, but that's not the intent of the question). So here's my 'work-flow' argument: Capture initial requirements as user-stories and later elaborate them to use-cases (which are required to be documented at a low level i.e. describing interactions with the UI prototypes/mockups and are a deliverable post deployment). Thus going from user-stories to use-cases rather than user-stories to SRS to use-cases. How are you all currently capturing user-stories at your workplace (if at all) and how do you suggest I 'make a case' for absence of SRS in presence of user-stories?

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  • What to choose for a multilingual site with support for Markdown and commenting

    - by Kent
    I want to publish articles at a multilingual site. I want to be able to write an article in two languages and have them available on separate URLs: thesite.foo/english-breakfast thesite.com/engelsk-frukost If the users web browser is set to English I'd like to show a small notice at the top of the Swedish version with a link to the English one. The link should have an appropriate rel attribute for a translation (search for hreflang at http://diveintohtml5.org/semantics.html). There should be a way to list all articles belonging to these sets: Swedish only, English only, Swedish versions + English only, English versions + Swedish only. I'd like to publish these as four RSS-feeds. And I would like to have two versions of the main site, one in Swedish (showing Swedish versions + English only) and one in English (showing English versions). I shall be able to write the articles using Markdown, as that is the formatting language I find most convenient. There should be a way for users to comment. And some kind of way for me to protect myself against comment spam. I am leaning towards learning Drupal. I suspect I'll have to code this behavior myself as a module. To be frank I'd rather work with Java. Is Drupal the way to go? Or is there something more suitable for this project?

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  • What techniques would you use for a next generation java web application?

    - by jakob
    I'm working at a site similar to Foursquare and Yelp, with approximately 100000 unique requests each week that generates content, growing steadily. We are currently using: Seam as Java web framework. MySQL as DB Hibernate as ORM Hibernate Search as Index EhCache for Caching. Since our site is slowly growing out of the current setup and has a lot of legacy code, it is time for us to start thinking about a major refactoring/changing setup. Web framework We are not ready to change the language but we are leaning towards Spring Web Framework, since: Seam is no more. Almost all of us have worked with Spring and liked it. DB and ORM We have done a little research and we are thinking about MongoDB. Index Do we need to have a separate Index if we use MongoDB? Cache ? So my question is basically: If you take Spring Web Framework and MongoDB into consideration, how would a good setup be for a web application that is growing and handles a lot of logged in users generating input and performing searches?

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  • Can One Get a Solid Programming Foundation Without Going To College/University?

    - by Daniel
    First, I have already searched the site and read all the previous "self-taught vs. college" topics. The majority of the answers defended that going to college was the best choice, for two main reasons: Going to college gives you the paper, which is essential to landing jobs, especially in tough economic times. Going to college gives you a solid programming base, teaching you the principles that will be essential regardless of the language/path you take after. Here comes my question: I am not worried about reason 1 at all, because I already have my own company (I build websites/ do affiliate marketing) and a stable financial situation, so I am pretty sure I won't need to look around for a job. I am worried about reason 2 though. That is, I want to make sure I'll have as solid a programming foundation as anyone else out there, and I am wondering if that is possible with self-learning. Suppose I take my time to study the very basics, like discrete maths, algorithm design, programming logic, computer architecture, Assembly, C programming, databases and data structures - mostly using books,online resources and lots of coding. Say I spend 1-2 years covering those basics. Do you think my foundation would be solid, or still lack in comparison to someone who went to college?

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  • Dot Matrix printers setup...

    - by Parhs
    Hello! I am using debian which is similar to ubuntu. They have 7 dot matrix printers some very old like this one http://www.omnidatasys.net/product/desc_printer_ti880.htm which works from 1979 daily and at text is faster than many inkjects. I believe that it has his own language... Sending text to serial port (port server) prints garbage. However i think is prints only capital english up to 95 asccii and greek and the rest up to 127 i think greek capital.(special chip ) Sending english capital letters prints garbage i think but i amnt sure... i will try again... The other printer are ESC/P compatible and i use generic epson driver provided from ghostscript... However i think that sending text via lp -dpr1 filename It prints the text as a grafic...Changing from printer font face(courier,times roman etc) or pitch has no effect... I am wondering if is there any work arround for this? In AIX they claim that lp command printed output as text as it prints and cobol programs send raw text to to lp printers . However in AIX they use some custom filters for the printers and has more options for dot matrix printers.. I would like to know if there is a solution for this.. To avoid graphics mode for text and change font face somehow.. The most Straight-through approach would be to use no driver ,just send ESC/P from cobol but this requires too much work... Thank you again!

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  • How to develop Online Shopping Portal Application using PHP ?

    - by Sarang
    I do not know PHP & I have to develop a Shopping Portal with following Definition : Scenario: Online Shopping Portal XYZ.com wants to create an online shopping portal for managing its registered customers and their shopping. The customers need to register themselves first before they do shopping using the shopping portal. However, everyone, whether registered or not, can view the various products along with the prices listed in the portal. The registered customers, after logging in, are allowed to place order for one or more products from the products listed in the portal. Once the order is placed, the customer gets a reference order number and the order status should be “order in process”. The customers can track their order using the given reference number. The management of XYZ.com should be able to modify the order status of a particular reference order number to “shipped” once the products are shipped to the shipping address entered by the customer at the time of placing the order. The Functionalities required are : Create the interface for the XYZ.com shopping portal using HTML/XHTML and CSS. Implement the client side validations using JavaScript. Create the tables using MySQL. Implement the functionality using the server side scripting language, PHP. Integrate all the above tasks and make the XYZ.com shopping portal functional. How do I develop this application with following proper steps of development ?

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  • WordPress is now nicely supported on SQL Server (and SQL Azure for that matter)

    - by Eric Nelson
    WordPress is enormously popular for blogs and full websites thanks to an awesome eco system which has built up around it, the simplicity (relatively) of getting it up and running plus the flexibility to “bend it” in all sorts of directions. When I say bend, check out the following which are all WordPress sites My “back up blog” http://iupdateable.wordpress.com/  My groups “odd site” :) http://ubelly.com My favourite “cheap games” site http://www.frugalgaming.co.uk/  WordPress users typically run their sites on Linux and MySQL, although PHP (the language in which WordPress is written) can be happily run on Windows. Both fine technologies in their own right, but for me (and probably a fair few others) I would love to use WordPress but with the technologies I know best (aka Windows, IIS and SQL Server). However, that has proven to be actually rather tricky in practice to get working – until now. Earlier last month OmniTI released a patch for WordPress which provides SQL Server and SQL Azure support.  In parallel with that some fine folks inside Microsoft have also created http://wordpress.visitmix.com which contains information about running WordPress on the Microsoft platform with a particular focus on SQL Server and SQL Azure.  Top stuff! To run WordPress with SQL Server: Download and Install the WordPress on SQL Server Distro/Patch And then you will quite likely need to migrate: Check out how to Migrate to Windows and SQL Server by Zach Owens who is moving his blog to Windows and SQL Server Enjoy Related Links Running PHP on IIS on Windows http://php.iis.net/  If PHP is not your thing, then the following Blog engines are .NET based BlogEngine http://www.dotnetblogengine.net/ DasBlog http://www.dasblog.info/ Subtext http://subtextproject.com/ (which happens to power http://geekswithblogs.net where my main blog is http://geekswithblogs.net/iupdateable)

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  • Unable to install Ubuntu 12.04.1 on Virtualbox on Windows 7 Host

    - by arcube
    I would like to install Ubuntu 12.04.1 in a virtual box on windows 7 host however I get a black screen after selecting to install Ubuntu i.e. right after choosing English language I have tried the 32bit and 64bit version desktop version, have also read thru some guides e.g. http://www.psychocats.net/ubuntu/virtualbox but I could not find any solution to fix this problem. BTW I have Ubuntu installed using Virtual PC (not running at the same time), also I have mac OS (mountain lion) installed using Virtual Box so I do not think it is a problem with the virtual box or windows 7 host. My VM configuration is with 1 core and 1 GB of ram using 20GB VDI; rest is default config. My hardware is Core i7 3770k / Asus P8Z77-V Deluxe / GSkill 32GB which I believe should be more than sufficient to run another VM. I have moved my user profile from SSD to HDD via junction however IMHO it should not matter. Has anyone else come across this problem and found a solution? Any help/thoughts on how to solve this would be very much appreciated.

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  • Is there a visual web application builder or rapid webapp prototyping framework?

    - by Jesper Mortensen
    Question: Is there such a thing as a self-hosted framework or CMS especially tailored towards the creation of interactive web applications without -- or with an absolute minimum of -- programming? (Substantially less programming than say a simple Rails app or a plugin for Wordpress, Joomla etc would require.) As for desired features I'd settle for whatever is available, but some ideas could be: A User authentication and Permissions system. A GUI-driven input form builder. A GUI-driven template / visual site design builder. A simple scripting language (think AppleScript-like simplicity) A highly modular architecture, with high-level business objects (users, forms data, etc) exposed for easy re-use. If something like the above doesn't exist, then what comes near this? Need: This is for self-hosted rapid prototyping of web applications, and limited user testing of webapp user interface designs in a closed user test. Notes: I know about Ruby on Rails (Rails), Django, Pyramid etc. I'm looking for something much faster to work in, for making prototypes. I know about CMS's in general but find that most of them are tailored towards displaying information to the end users. If there is an exceptionally easy-to-master CMS with easy scripting (lets say much more so than for example Wordpress) then I'd be interested.

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  • What is Java used for these days?

    - by Barry Brown
    Java is fifteen years old. It started life as an alternative to C++ with a comprehensive standard library. Riding on the coattails of the Internet boom, it was popular for writing web applets. Its supposed portability was touted as a way to write desktop apps that would run on any platform. Now it's 2010. Applets are long gone. Desktop apps are giving way to web and mobile apps. Scripting languages are very popular, as is Flash, especially among web-centric developers. People have been chanting "Java's death is near" for several years. Yet a quick job search shows that Java is still a desired skill among programmers. So what is Java used for these days? What kinds of apps are you writing in Java? This should give us an idea of the "state of Java" today. Has the Java tide shifted from Swing desktop apps to Android mobile apps? If you write programs in a JVM language (such as Scala or Groovy), mention it.

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  • Quick Script for Adding Skype Groups

    - by Robert May
    So, I needed to add about 30 people to several different Skype groups today, and I didn’t want to repeat the /add [skypename] thing over and over and over.  Building the list was a pain . . . I couldn’t find a good way to extract all of the users in an existing group.  There’s probably an api or something, but I just did that part by hand. Adding them to the groups was pretty easy with Windows Scripting Host.  Basically, I just ran this: <package>    <job id="vbs">       <script language="VBScript">          set WshShell = WScript.CreateObject("WScript.Shell")          WshShell.AppActivate 4484          WScript.Sleep 100          WshShell.SendKeys "/add user1~"          WScript.Sleep 100 …          WshShell.SendKeys "/add usern~"          WScript.Sleep 100       </script>    </job> </package> Add as many users as you need by copying the sendkeys and sleep lines.  Then, save the script to a .wsf file.  The AppActivate line needs to be changed to have the process id of skype instead of the number there.  To get that, open up Task Manager, click on Processes, then find skype.exe and find it’s PID. Before you double click on the file in windows explorer, you’ll need to have created the groups in skype.  For each group, open the group, and click in the chat window of the group.  Then double click on the WSF file.  If you don’t click in the chat window, you will likely get the add user dialog box instead of just adding the users. Technorati Tags: Skype,Script

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  • How do you keep from running into the same problems over and over?

    - by Stephen Furlani
    I keep running into the same problems. The problem is irrelevant, but the fact that I keep running into is completely frustrating. The problem only happens once every, 3-6 months or so as I stub out a new iteration of the project. I keep a journal every time, but I spend at least a day or two each iteration trying to get the issue resolved. How do you guys keep from making the same mistakes over and over? I've tried a journal but it apparently doesn't work for me. [Edit] A few more details about the issue: Each time I make a new project to hold the files, I import a particular library. The library is a C++ library which imports glew.h and glx.h GLX redefines BOOL and that's not kosher since BOOL is a keyword for ObjC. I had a fix the last time I went through this. I #ifndef the header in the library to exclude GLEW and GLX and everything worked hunky-dory. This time, however, I do the same thing, use the same #ifndef block but now it throws a bunch of errors. I go back to the old project, and it works. New project no-worky. It seems like it does this every time, and my solution to it is new each time for some reason. I know #defines and #includes are one of the trickiest areas of C++ (and cross-language with Objective-C), but I had this working and now it's not.

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  • How do you keep cool when production system goes down?

    - by Mag20
    This has happened to most of us... You come to work one day. Everything seems normal: the sun is shining, birds are chirping, but you notice a couple of weird things on your way to work like deja vu with cat in matrix. You get into office, there are a lot of phones ringing, but could be that they are just doing a new sales promotion. You settle in, when you notice a dark cloud hovering over you. It takes you a couple of moments, but you recognize the cloud is your boss. Usually he checks on you every morning with his "Soooo Peeeeter, how about those TCP/IP reports?" routine, but today he forgot everything about common manners and rudely invaded your personal space. No "Good Morning", just some drooling, grunts and curses. He reminds you a bit of neanderthal who is trying to get away from cyber tooth tiger, fear and panic all compressed in a tight ball. You try to decipher the new language that he created since yesterday and you start understanding that something bad happened overnight - production system went down. Now, your system is usually used by clients during regular working hours from 9-5, but for whatever reason you didn't get any alerts on your beeper (for people under 30 - beeper was like a mobile phone that could only ring and tell you who beeped you). Need to remember to charge it next time. So it is 8:45am, the system MUST be up at 9am. Every 10 seconds, your boss lets out yet another curse which communicates to you that another customer is having problems getting into the system. Also several account managers are now hovering over your boss trying to make him understand how clients are REALLY REALLY suffering. Everyone is depending on you to get the system up ASAP and at the same time hinder your progress by constantly distracting you. How do you keep cool in a situation like this?

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  • What are functional-programming ways of implementing Conway's Game of Life

    - by George Mauer
    I recently implemented for fun Conway's Game of Life in Javascript (actually coffeescript but same thing). Since javascript can be used as a functional language I was trying to stay to that end of the spectrum. I was not happy with my results. I am a fairly good OO programmer and my solution smacked of same-old-same-old. So long question short: what is the (pseudocode) functional style of doing it? Here is Pseudocode for my attempt: class Node update: (board) -> get number_of_alive_neighbors from board get this_is_alive from board if this_is_alive and number_of_alive_neighbors < 2 then die if this_is_alive and number_of_alive_neighbors > 3 then die if not this_is_alive and number_of_alive_neighbors == 3 then alive class NodeLocations at: (x, y) -> return node value at x,y of: (node) -> return x,y of node class Board getNeighbors: (node) -> use node_locations to check 8 neighbors around node and return count nodes = for 1..100 new Node state = new NodeState(nodes) locations = new NodeLocations(nodes) board = new Board(locations, state) executeRound: state = clone state accumulated_changes = for n in nodes n.update(board) apply accumulated_changes to state board = new Board(locations, state)

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  • How to advertise (free) software?

    - by nebukadnezzar
    I'm not sure if this fits on SO, but other SE sites don't seem to fit either, so I understand when this question gets moved, Although I'd like to avoid getting it closed due to being offtopics, since I think that this question might fit, considering this part of the FAQ: Stack Overflow is for professional and enthusiast programmers, ... covers … a specific programming problem ... matters that are unique to the programming profession Sorry for the lengthy Introduction, though. When Software is advertised, it is usually Software for one (or more) specific purpose, such as: Mozilla Firefox - A Web Browser Ubuntu - An Operating System Python - A Programming Language Visual Studio - A Development Studio ... And so on. But when writing Libraries, that is, Software that doesn't necessarily serve one specific purpose, but instead multiple purposes, which are usually supposed to be used inside an application, such as: Irrlicht - A 3D Engine Qt - An Application Framework ... The process of advertisement gets a little more difficult. I'm a developer of the latter kind of Software, and I naturally want to advertise my Software. It's not commercial Software; It's not GPL either. It's completely free (Licensed under the MIT License :-)). I naturally host my stuff at github, which technically makes it very easy to access the software, and I thought that these might be possible options, although I have no experience with them: Submit the Software to Freshmeat, and hope for the best Submit the Software to Sourceforge, and hope someone accidently stumbles over it Write spammails, and get death threats via Mail ... But something tells me that these methods are probably not the best Methods. So, my final question would be, How does the Average Joe Hobby Programmer advertise his/her Software Library?

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  • Distributed transactions and queues, ruby, erlang

    - by chrispanda
    I have a problem that involves several machines, message queues, and transactions. So for example a user clicks on a web page, the click sends a message to another machine which adds a payment to the user's account. There may be many thousands of clicks per second. All aspects of the transaction should be fault tolerant. I've never had to deal with anything like this before, but a bit of reading suggests this is a well known problem. So to my questions. Am I correct in assuming that secure way of doing this is with a two phase commit, but the protocol is blocking and so I won't get the required performance? It appears that DBs like redis and message queuing system like Rescue, RabbitMQ etc don't really help me a lot - even if I implement some sort of two phase commit, the data will be lost if redis crashes because it is essentially memory-only. All of this has led me to look at erlang - but before I wade in and start learning a new language, I would really like to understand better if this is worth the effort. Specifically, am I right in thinking that because of its parallel processing capabilities, erlang is a better choice for implementing a blocking protocol like two phase commit, or am I confused?

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  • What is a generic term for name/identifier? (as opposed to label)

    - by d3vid
    I need to refer to a number of things that have both an identifier value (used in code and configuration), and a human-readable label. These things include: database columns dropdown items subapplications objects stored in a dictionary I want two unambiguous terms. One to refer to the identifier/value/key. One to refer to the label. As you can see, I'm pretty settled on the latter :) For the former, identifier seems best (not everything is strictly a key, and value and name could refer to the label; although, identifier usually refers only to a variable name), but I would prefer to follow an established practice if there is one. Is there an established term for this? (Please provide a source.) If not, are there any examples of a choice from a significant source (Java APIs, MSDN, a big FLOSS project)? (I wasn't sure if this should be posted here or to English Language & Usage. I thought this was the more appropriate expert audience. Happy to migrate if not.)

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • Design of input files reading when it comes to defaults/transformations

    - by Stefano Borini
    Suppose you have an application that reads an input file, on a language that does not support the concept of None. The input is read, parsed, and the contents are stored on a structure for later use. Now, in general you want to keep into account transformation of the data from the input, such as adding default values when not specified, or adding full path information to relative path specified in the input. There are two different strategies to achieve this. The first strategy is to perform these transformations at input file reading time. In practice, you put all the intelligence into the input parser, and your application has no logic to deal with unexpected circumstances, such as an unspecified value. You lose the information of what was specified and what wasn't, but you gain in black-boxing the details. Your "running code" needs that information in any case and in a proper form, and is not concerned if it's the default or a user-specified information. The second strategy is to have the file reader a real one-to-one mapper from the file to a memory-stored object, with no intelligent behavior. unspecified values are not filled (which may however be a problem in languages not supporting None) and data is stored verbatim from the file. The intelligence for recovery must now go into the "running code", which must check what was specified in the file, eventually fall back to a default, or modify the input properly before using it. I would like to know your opinion on these two approaches, and in particular which one you found the most frequently implemented.

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