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  • Is software support an option for your career?

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • OBIEE lifetime support

    - by THE
    I just received an email from the Development team explaining the detailed dates when what version of OBIEE will be in what stage of Support. So again for all readers who have not had the chance to look at the  lifetime Support policy from Oracle, I'll  try to explain this in easy words: Any major release is in "error correction support" by Development for another 12 months following the availability of a new major release. Examples: 11.1.1.5.0 was released in May 2011.  => So 11.1.1.3.0 (the version before that) went out of patching support ( or "error correction support" ) 12 months after that, i.e. June 2012. Note here: It went out of error correction support, which means Development will not fix bugs, or issue patches after that. The product can still be supported by Technical Support ( as "best effort support" ).So - Questions will still be answered, but there will not be fixes to bugs or glitches.11.1.1.6.0 was released in February 2012.  => Therefore 11.1.1.5.0 will be out of patching support / error correction support starting March 2013. I hope this clears up some of the questions/concerns that you might have had. Oh, and of course to mention the latest and recommended version to use: 11.1.1.6.0 + 11.1.1.6.5 bundle patch is "just what the doctor ordered".

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  • Should developers do their own software releases (if there is a prod support team in place)?

    - by leora
    I know there are going to always be differences depending on the particular size, staff etc, but i wanted to get feedback in general around: In an environment where you have a production support team doing first line support and release management, is it better to simply have developers manage their own releases instead? In this case, its internal software at an insurance company but the question should be valid at any company, size, etc I think. Currently, we have our production team do releases but there is an argument that its inefficient and that if you allowed developers the ability to do it, they will focus more on making it simple and efficient and avoid basically passing on scripts, etc to run to another team. The counter argument is that if you don't have a check and balance, you could get a software team (or an individual) that doesn't a very hacky job about getting their software out there (making on the fly changes, not documenting the process, etc) and that by forcing the prod support team to do the actual release, it enforces consistency and proper checks and balances. I know this is not a black or white issue but I wanted to see what folks thought on this so the discipline and consistency is there but without the feeling that an inefficient process is in place.

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  • Do any JS implementations currently support (or have support on the roadmap for) fast, vectorized op

    - by agnoster
    I'd like to do a bit of matrix/vector arithmetic in JavaScript, and was wondering if any browsers or other JS implementations actually have support for vectorized operations, for instance for quickly summing the entries of two Arrays (or summing, or whatever). Even if that currently doesn't mean it compiles down to vectorized operations, at least some language support would be nice for when it does get implemented - I'd take the existence of functions or syntax to support it as a step in the right direction. (Understandably, "vectorization javascript" searches are pretty much all about graphics and SVG.)

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  • How can I peer into a Windows user's RDP session for support, where I initiate the support session?

    - by David Bullock
    I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the sense that they phone me and I then appear in their session, rather than they visit a website and enter their details and wait for me. This is a common use-case, since the users' machine is a virtual desktop, and the session broker is connecting the user via RDP. They never have a session with their desktop unless it's a remote desktop session. At the moment, if I use either of the said products to get an unattended support session going, all I can see is the login screen of the physical console, telling me that a remote session is in progress. Are there alternative tools which will make me happy?

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  • Notebook Operating System with extreme support cycles/security updates

    - by leto
    Hello there, after reading the announcements about Mac OS X "Lion" and Apples political decision, I've had enough. I'm a longtime Apple User since 1992, have always felt at home there, but am trying to switch to alternative Operating System since a year. I've also been working with Unix machines since 2001, so I'm looking in one of the free Unices or a Linux. Since I last looked at the desktop in 2002 choke much has changed, it seems. So I'm lost once more in the war between desktop environments and software. To be honest: I don't care what it's name is, I want to get my job done. Here's what I set me as landmark for an operating system/software to be considered: Has to be atleast four years old Has to supply security updates for current release for atleast a year Production quality stability for the whole desktop environment (!) No f****g commercial stuff that tends to supply me with privacy invading App Store or Cloud space So far I'm running a MacBook from 2007, 4 Gig memory, 250 Gig disk and I need: IMAPs for Mail since 1995 Webbrowser sic Shell Keeping current with Updates/Upgrades with no more than 5 Minutes spent in entering commands (makes it hard for OpenBSD ;-) ) A desktop filemanger would be nice, but is a bonus. What can you suggest as operating system? The one with the longest support cycles and best chance to survive the next 10 years will win a new user, even sending patches when needed :-) Greets

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  • How much to charge for being available for support?

    - by Tvrdy
    I am working in small development firm, our main products are ASP.NET and SQL server based. We are deploying a new version of our product and client wants 4-hour response time technical support. Some of this support time will fall outside regular business hours and our boss asked us how much should we charge for being available outside regular business hours? Is it 50% of our hourly fee, 20% ? Any suggestion is appreciated, he is pushing us to speak up and I don't have any idea. I don't want to underprice my free time. Thanks.

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  • Do you pay for Subversion support?

    - by Seth Reno
    My team is looking to switch from source safe to something else (finally). I think we have it narrowed down to Team Server 2010 or Subversion. I would prefer Subversion, but my boss has concerns about how we will get support if were using Subversion and something goes wrong. It was suggested that we pay for support. So my question to those out there that use Subversion: Do you pay for support? Have you ever needed it?

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  • How to update Xcode to install "UNIX Development Support"

    - by Oscar Reyes
    I installed Xcode a long time ago. Apparently I didn't check back then the "UNIX Developemtn Support" checkbox. Now I want to have them bu when I click on the installation this is what appears: The UNIX Development Support check box is disabled Q. ¿How can I install the UNIX Development Support? Is there a way to run some script that creates all the needed links from /Developer/ to /usr/bin ? Thanks in advance.

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  • How do you support your code post employment end?

    - by James
    What is the process for leaving a company (or even a group/division) in terms of code support? Is it best to handle all questions? Do you give the remaining developers access to yourself as a future resource? If so, is there a way to not give full access? I've experienced first hand where answers about the general software arthitecture from the initial developer would be invaluable. I understand that if serious assistance is needed, than it becomes a typical case of employment negotiation as a support contract. However, should serious assistance be required, what steps can you make to ease that process of contacting you? I was thinking of doing something like making a (YOUR_NAME)_codesupport @ (YOUR_FAVORITE_EMAIL_CLIENT).com address. My Situation Specifics: I'm a co-op student, and as such bounce around companies on 4-month stints. This means introducing myself to a lot of new code bases, as well as leaving a fair share of orphaned code behind when I leave a company. I feel bad if I leave junk code around.

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  • 2012?7?14???My Oracle Support

    - by user763198
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} ?2012?7?14?,??????My Oracle Support? ?????????????????????????????,????????Flash? ????????My Oracle Support Mobile?????????????????????,????????????? ????? ????????,2012?7?14???12:00??,??My Oracle Support ???????5??????????????????????????????????????,??????? Oracle ????? ???????? ????????? My Oracle Support HTML ????,????Flash????????HTML?????????: Oracle Configuration Manager Patch ?? On Demand ?CRM On Demand ?????????? ? ????????? ??????Flash???,????????????????,My Oracle Support?HTML????????Internet Explorer6(IE6)?????,???? Article ID 1453756.1 ???????,?????????? My Oracle Support Mobile ??????,??????? My Oracle Support Mobile ?????,???: ????????bugs ???? (RFCs) (??On Demand ??) ??????(???????) ? ?????????,????? My Oracle Support Article ID 1453756.1 ????????????,???? My Oracle Support?????? “Contact Us” ????????????? ???? ?????

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  • Which Programming Languages Support the Following Features?

    - by donalbain
    My personal programming background is mainly in Java, with a little bit of Ruby, a tiny bit of Scheme, and most recently, due to some iOS development, Objective-C. In my move from Java to Objective-C I've really come to love some features that Objective-C has that Java doesn't. These include support for both static and dynamic typing, functional programming, and closures, which I'm trying to leverage in my code more often. Unfortunately there are trade-offs, including lack of support for generics and (on iOS at least) no garbage collection. These contrasts have lead me to start a search for some of the programming languages that support the following features: Object Oriented Functional Programming Support Closures Generics Support for both Static and Dynamic Typing Module Management to avoid classpath/dll hell Garbage Collection Available Decent IDE Support Admittedly some of these features(IDE support, Module Management) may not be specific to the language itself, but obviously influence the ease of development in the language. Which languages fit these criteria?

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  • Interactive Fiction engine and Tech Support - has anyone done this? [on hold]

    - by Larry G. Wapnitsky
    I've always been a big fan of Interactive Fiction and have been wanting to try my hand at it for a while. I have a need to create a decision tree for my tech support group (L1-L3) and feel as though presenting a decision tree in the form of an IF game would be rather interesting and helpful. I plan on using Inform7, but am curious if anyone has done anything like this in the past. If so, can you present examples, links to examples, opinions? Thanks, Larry

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  • What is the best way to get support from microsoft developers [closed]

    - by Malcolm Frexner
    I have a problem at my production web, that I am not able to solve. I am not able to reproduce the problem in stage or development. It only appears when the website is under heavy load. I think it is solvable if somebody who has a very good understanding of the internals of FormsAuthentication would have a look at it by logging into our system. It should be at least Scottgu! Somebody told me that Microsoft Premier Support is a good choice for this kind of problems. We have no MSDN subscription or other connection to microsoft that enables us to use MPS. Is there a way to get support on a incident base? Are there other ways to get this kind of support? EDIT Here is the problem itself: http://stackoverflow.com/questions/2448720/different-users-get-the-same-cookie-value-in-aspxanonymous

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  • Browser Compatablitiy, Support, Modern Browsers and older Versions.

    - by smoop
    This is a question to all web-developers working in the industry more than a few years. Today the server guy at my work told me that his browser didnt render a google font I used on a site properly, so I checked his browser - it was firefox 3.5. (google font Raleway).. This made me think.. I know for some of our sites its a requirement to support IE6 (larger corperate sites) but for the rest (personal sites) should I be looking at developing for all incrments of firefox, chrome, IE and safari???? Does your company still support IE6? Does your company support previous versions of modern browsers or just the latest ones? and finally, has anyone else had this problem with FF 3.5 and Google Hosted font Raleway..(the font displays extra extra thing so the font is almost unreadable) If anyones interested I found a working solution to my font problem here: http://www.jshsolutions.net/google-webfonts-cross-browser-fix-howto/ Sam

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  • Need Tech Support? Call the Star Wars Help Desk! [Video Classic]

    - by Asian Angel
    Having problems with the Tractor Beam? Did a weapons malfunction bring your computer system down? Is the Replicator making your Earl Grey Tea taste odd? Wait…what??!! Just call the Star Wars Help Desk to get the personalized help you need. Star Wars Help Desk [YouTube] Latest Features How-To Geek ETC How to Enable User-Specific Wireless Networks in Windows 7 How to Use Google Chrome as Your Default PDF Reader (the Easy Way) How To Remove People and Objects From Photographs In Photoshop Ask How-To Geek: How Can I Monitor My Bandwidth Usage? Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware Comix is an Awesome Comics Archive Viewer for Linux Get the MakeUseOf eBook Guide to Speeding Up Windows for Free Need Tech Support? Call the Star Wars Help Desk! [Video Classic] Reclaim Vertical UI Space by Adding a Toolbar to the Left or Right Side of Firefox Androidify Turns You into an Android-style Avatar Reader for Android Updates; Now with Feed Widgets and More

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  • Experience the Oracle Support Stars Bar

    - by Oracle OpenWorld Blog Team
    By Gina WolfDon't miss the opportunity to meet with the stars of Oracle Support, live and in person at the Moscone West Level 2 lobby. Ask our experts your toughest questions about the Oracle hardware, software, and engineered systems you use to run your business. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Oracle Enterprise Manager Ops Center Everywhere program. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. In addition, discover how Oracle Advanced Customer Support Services can help you maximize the performance of all mission-critical Oracle systems. Come meet the stars behind your support: our trusted experts are ready to assist! The Oracle Support Stars Bar at the Moscone West Level 2 lobby is open all conference week at the following times: Sunday, September 30, 12:00 p.m. – 4:00 p.m. Monday, October 1, 10:00 a.m. – 6:00 p.m. Tuesday, October 2, 10:00 a.m. – 6:00 p.m. Wednesday, October 3, 9:00 a.m. – 5:00 p.m. Thursday, October 4, 9:00 a.m. – 1:00 p.m. Attend one or more of the 27 Oracle Customer Support Services sessions during Oracle OpenWorld to learn how Oracle Support enables you to gain maximum value from your Oracle hardware and software investments.

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  • The premier support for Sun Cluster 3.1 ended

    - by JuergenS
    In October 2011 the premier support for Sun Cluster 3.1 ended. See details in Oracle Lifetime Support Policy for Oracle and Sun System Software document. There no 'Extended Support' and the 'Sustaining Support Ends' is indefinite. But for indefinite 'Sustaining Support' I like to point out from the mentioned document (version Sept. 2011) on page 5: Sustaining Support does NOT include: * New program updates, fixes, security alerts, general maintenance releases, selected functionality releases and documentation updates or upgrade tools * Certification with most new third-party products/versions and most new Oracle products * 24 hour commitment and response guidelines for Severity 1 service requests *Previously released fixes or updates that Oracle no longer supports This means Solaris 10 9/10 update9 is the last qualified release for Sun Cluster 3.1. So, Sun Cluster 3.1 is not qualified on Solaris 10 8/11 Update10. Furthermore there is an issue around with SVM patch 145899-06 or higher. This SVM patch is part of Solaris 10 8/11 Update10. The 145899-06 is the first released patch of this number, therefore the support for Sun Cluster 3.1 ends with the previous SVM patches 144622-01 and 139967-02. For details about the known problem with SVM patch 145899-06 please refer to doc 1378828.1. Further this means you should freeze (no patching, no upgrade) your Sun Cluster 3.1 configuration not later than Solaris 10 9/10 update9. Or even better plan an upgrade to Solaris Cluster 3.3 now to get back to full support.

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  • MOS Community rewards Ram Kasthuri w/ FREE OOW Pass!

    - by cwarticki
    Congratulations Ram Kasthuri on Receiving a Free Full Conference Pass to Oracle OpenWorld!  Thank you for helping other members through your participation in My Oracle Support Community My Oracle Support Community member Ram Kasthuri received a free Oracle OpenWorld Pass from the My Oracle Support Community in appreciation for his work in answering questions posted by other Community members. Ram, an independent consultant, is an Application Solution Architect with Canon. He has been a valued Oracle customer for over 13 years. Ram is an active member in several of the Oracle EBS communities. He has achieved the Expert Level of recognition through his active participation.   Ram described the value he receives from My Oracle Support Community when he said what “I like best about the communities is the vicarious learning from real business scenarios posted by other Community members. The questions are real opportunities to learn all things Oracle, and EBS especially.” Ram is one of those member's who answers more questions than he posts, so he must get a lot of that vicarious learning. Oracle Premier Support customers can get answers and learn from both peers who have faced similar situations and Oracle experts. Join us in My Oracle Support Community. Look for Ram this week at Oracle OpenWorld and join him in My Oracle Support Community when you return to work. And while you’re at Oracle OpenWorld, Oracle Customer Support Services invites you to expand your knowledge by meeting with Oracle Support experts. Learn more about our sessions and network opportunities today!

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  • OBIEE 10g premier support ends Mid 2013

    - by THE
    To give all OBIEE users a fair warning ahead of time. Please be aware that the Premier Support product lifecycle for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x is ending in July 2013 as of the  lifetime Support policy. Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x will be in Sustaining Support phase. "Sustaining Support" does NOT include: New program updates, fixes, security alerts, and critical patch updates New tax, legal and regulatory updates New upgrade scripts Certification with new third party products/versions 24 hour commitment and response guidelines for Severity 1 service requests as defined in the Severity Level section in the Oracle Technical Support Policies document linked below. We are encouraging you to move to OBIEE 11gR1. For more details please see the following documents on My Oracle Support ( https://support.oracle.com):"Premier Support Ends Dec 31 2011 for Oracle Fusion Middleware 10g 10.1.2 & 10.1.4" (  Doc ID 1290974.1)

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  • Getting the most out of My Oracle Support

    - by JanSyss
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Have you often wondered where to go to find the latest information about My Oracle Support? Or are you a new user who simply needs help getting started with using My Oracle Support? The My Oracle Support User Resource Center provides easy access to what’s new, help and training to commonly used features, frequently asked questions, and more. Here you will find: My Oracle Support Speed Training – each module is less than 10 minutes Working Effectively with Support best practices – get the most out of your support experience Advisor Webcast Program – product based training with an interactive forum to ask questions  Additionally there are many ways to stay informed about My Oracle Support: Follow us on Twitter by subscribing to myoraclesupport Set up “Hot Topic” notifications once you log into My Oracle Support (Settings -> Hot Topics) Check out the “Stay Informed” content on the Get Proactive page for your product /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Get More Value From Your Oracle Premier Support Investment

    - by Get Proactive Customer Adoption Team
    Untitled Document The Return on Investment in Support Training I’m a typical software user. I’ve been using spreadsheets almost daily for the past 10 years or so. I know how to enter simple formulas, format cells, import files, and I can sort and filter. Sometimes I even use a pivot table. I never attended training. I learnt everything I know on the fly. Sometimes it was intuitive and easy, other times I had to spend minutes and even hours searching for a solution. Yet when I see what some other people can do with their spreadsheets, I know I’m utilizing maybe 15% of the functionality. Pity, one day I really have to sign up for training. Why haven’t I done it yet? Ah, you know, I’m a busy person, I have work to do. And if I need to use a feature that I am unfamiliar with, I’ll spend time on it only when I really need it. Now wait. When I recall how much time I spent trying to figure how things work compared to time I spent doing the productive work, I realize it was not insignificant. I’m unable to sum up all the time I spent ‘learning’ on the fly, but I’m sure it’s been days or even weeks. And after all this time, I’ve mastered 15% of its features. If only I had attended training years ago. That investment would have paid back 10 times! Working with My Oracle Support is no different. Our customers typically use simple search, create service requests, and download patches. They think they know how to use My Oracle Support. And they’re right. They know something but often they’re utilizing only a fragment of My Oracle Support’s potential. For the investment that has been made, using only a small subset of the capabilities offered in My Oracle Support leaves value on the table. There is much more available in My Oracle Support. Dozens of diagnostic tools and proactive health checks will keep verifying your Oracle environments against best practices that Oracle gathers every day thanks to our comprehensive knowledge management process. Automated patch recommendations will help prevent known issues, and upgrade planning and more is included in My Oracle Support. Why are you not utilizing all of these best practices, capabilities and tools? Is it because you don’t have time to invest 2-3 hours of your time to learn about the features? Simply because you think you can learn on the fly like I thought I could? Does learning on the fly how to properly use the Service Request escalation process when you already have critical issue sound like a good idea? My advice is: Invest your time now to learn how My Oracle Support can help you prevent issues on your systems. Learn how to find answers faster and resolve problems more efficiently. Understand how to properly complete a service request. Invest in Support training, offered at no additional cost to Oracle Premier Support customers. It will pay back quicker than you think. It will bring you more value than you think. Discover your advantage with Oracle Premier Support's Proactive Portfolio.

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  • Windows Azure: Backup Services Release, Hyper-V Recovery Manager, VM Enhancements, Enhanced Enterprise Management Support

    - by ScottGu
    This morning we released a huge set of updates to Windows Azure.  These new capabilities include: Backup Services: General Availability of Windows Azure Backup Services Hyper-V Recovery Manager: Public preview of Windows Azure Hyper-V Recovery Manager Virtual Machines: Delete Attached Disks, Availability Set Warnings, SQL AlwaysOn Configuration Active Directory: Securely manage hundreds of SaaS applications Enterprise Management: Use Active Directory to Better Manage Windows Azure Windows Azure SDK 2.2: A massive update of our SDK + Visual Studio tooling support All of these improvements are now available to use immediately.  Below are more details about them. Backup Service: General Availability Release of Windows Azure Backup Today we are releasing Windows Azure Backup Service as a general availability service.  This release is now live in production, backed by an enterprise SLA, supported by Microsoft Support, and is ready to use for production scenarios. Windows Azure Backup is a cloud based backup solution for Windows Server which allows files and folders to be backed up and recovered from the cloud, and provides off-site protection against data loss. The service provides IT administrators and developers with the option to back up and protect critical data in an easily recoverable way from any location with no upfront hardware cost. Windows Azure Backup is built on the Windows Azure platform and uses Windows Azure blob storage for storing customer data. Windows Server uses the downloadable Windows Azure Backup Agent to transfer file and folder data securely and efficiently to the Windows Azure Backup Service. Along with providing cloud backup for Windows Server, Windows Azure Backup Service also provides capability to backup data from System Center Data Protection Manager and Windows Server Essentials, to the cloud. All data is encrypted onsite before it is sent to the cloud, and customers retain and manage the encryption key (meaning the data is stored entirely secured and can’t be decrypted by anyone but yourself). Getting Started To get started with the Windows Azure Backup Service, create a new Backup Vault within the Windows Azure Management Portal.  Click New->Data Services->Recovery Services->Backup Vault to do this: Once the backup vault is created you’ll be presented with a simple tutorial that will help guide you on how to register your Windows Servers with it: Once the servers you want to backup are registered, you can use the appropriate local management interface (such as the Microsoft Management Console snap-in, System Center Data Protection Manager Console, or Windows Server Essentials Dashboard) to configure the scheduled backups and to optionally initiate recoveries. You can follow these tutorials to learn more about how to do this: Tutorial: Schedule Backups Using the Windows Azure Backup Agent This tutorial helps you with setting up a backup schedule for your registered Windows Servers. Additionally, it also explains how to use Windows PowerShell cmdlets to set up a custom backup schedule. Tutorial: Recover Files and Folders Using the Windows Azure Backup Agent This tutorial helps you with recovering data from a backup. Additionally, it also explains how to use Windows PowerShell cmdlets to do the same tasks. Below are some of the key benefits the Windows Azure Backup Service provides: Simple configuration and management. Windows Azure Backup Service integrates with the familiar Windows Server Backup utility in Windows Server, the Data Protection Manager component in System Center and Windows Server Essentials, in order to provide a seamless backup and recovery experience to a local disk, or to the cloud. Block level incremental backups. The Windows Azure Backup Agent performs incremental backups by tracking file and block level changes and only transferring the changed blocks, hence reducing the storage and bandwidth utilization. Different point-in-time versions of the backups use storage efficiently by only storing the changes blocks between these versions. Data compression, encryption and throttling. The Windows Azure Backup Agent ensures that data is compressed and encrypted on the server before being sent to the Windows Azure Backup Service over the network. As a result, the Windows Azure Backup Service only stores encrypted data in the cloud storage. The encryption key is not available to the Windows Azure Backup Service, and as a result the data is never decrypted in the service. Also, users can setup throttling and configure how the Windows Azure Backup service utilizes the network bandwidth when backing up or restoring information. Data integrity is verified in the cloud. In addition to the secure backups, the backed up data is also automatically checked for integrity once the backup is done. As a result, any corruptions which may arise due to data transfer can be easily identified and are fixed automatically. Configurable retention policies for storing data in the cloud. The Windows Azure Backup Service accepts and implements retention policies to recycle backups that exceed the desired retention range, thereby meeting business policies and managing backup costs. Hyper-V Recovery Manager: Now Available in Public Preview I’m excited to also announce the public preview of a new Windows Azure Service – the Windows Azure Hyper-V Recovery Manager (HRM). Windows Azure Hyper-V Recovery Manager helps protect your business critical services by coordinating the replication and recovery of System Center Virtual Machine Manager 2012 SP1 and System Center Virtual Machine Manager 2012 R2 private clouds at a secondary location. With automated protection, asynchronous ongoing replication, and orderly recovery, the Hyper-V Recovery Manager service can help you implement Disaster Recovery and restore important services accurately, consistently, and with minimal downtime. Application data in an Hyper-V Recovery Manager scenarios always travels on your on-premise replication channel. Only metadata (such as names of logical clouds, virtual machines, networks etc.) that is needed for orchestration is sent to Azure. All traffic sent to/from Azure is encrypted. You can begin using Windows Azure Hyper-V Recovery today by clicking New->Data Services->Recovery Services->Hyper-V Recovery Manager within the Windows Azure Management Portal.  You can read more about Windows Azure Hyper-V Recovery Manager in Brad Anderson’s 9-part series, Transform the datacenter. To learn more about setting up Hyper-V Recovery Manager follow our detailed step-by-step guide. Virtual Machines: Delete Attached Disks, Availability Set Warnings, SQL AlwaysOn Today’s Windows Azure release includes a number of nice updates to Windows Azure Virtual Machines.  These improvements include: Ability to Delete both VM Instances + Attached Disks in One Operation Prior to today’s release, when you deleted VMs within Windows Azure we would delete the VM instance – but not delete the drives attached to the VM.  You had to manually delete these yourself from the storage account.  With today’s update we’ve added a convenience option that now allows you to either retain or delete the attached disks when you delete the VM:   We’ve also added the ability to delete a cloud service, its deployments, and its role instances with a single action. This can either be a cloud service that has production and staging deployments with web and worker roles, or a cloud service that contains virtual machines.  To do this, simply select the Cloud Service within the Windows Azure Management Portal and click the “Delete” button: Warnings on Availability Sets with Only One Virtual Machine In Them One of the nice features that Windows Azure Virtual Machines supports is the concept of “Availability Sets”.  An “availability set” allows you to define a tier/role (e.g. webfrontends, databaseservers, etc) that you can map Virtual Machines into – and when you do this Windows Azure separates them across fault domains and ensures that at least one of them is always available during servicing operations.  This enables you to deploy applications in a high availability way. One issue we’ve seen some customers run into is where they define an availability set, but then forget to map more than one VM into it (which defeats the purpose of having an availability set).  With today’s release we now display a warning in the Windows Azure Management Portal if you have only one virtual machine deployed in an availability set to help highlight this: You can learn more about configuring the availability of your virtual machines here. Configuring SQL Server Always On SQL Server Always On is a great feature that you can use with Windows Azure to enable high availability and DR scenarios with SQL Server. Today’s Windows Azure release makes it even easier to configure SQL Server Always On by enabling “Direct Server Return” endpoints to be configured and managed within the Windows Azure Management Portal.  Previously, setting this up required using PowerShell to complete the endpoint configuration.  Starting today you can enable this simply by checking the “Direct Server Return” checkbox: You can learn more about how to use direct server return for SQL Server AlwaysOn availability groups here. Active Directory: Application Access Enhancements This summer we released our initial preview of our Application Access Enhancements for Windows Azure Active Directory.  This service enables you to securely implement single-sign-on (SSO) support against SaaS applications (including Office 365, SalesForce, Workday, Box, Google Apps, GitHub, etc) as well as LOB based applications (including ones built with the new Windows Azure AD support we shipped last week with ASP.NET and VS 2013). Since the initial preview we’ve enhanced our SAML federation capabilities, integrated our new password vaulting system, and shipped multi-factor authentication support. We've also turned on our outbound identity provisioning system and have it working with hundreds of additional SaaS Applications: Earlier this month we published an update on dates and pricing for when the service will be released in general availability form.  In this blog post we announced our intention to release the service in general availability form by the end of the year.  We also announced that the below features would be available in a free tier with it: SSO to every SaaS app we integrate with – Users can Single Sign On to any app we are integrated with at no charge. This includes all the top SAAS Apps and every app in our application gallery whether they use federation or password vaulting. Application access assignment and removal – IT Admins can assign access privileges to web applications to the users in their active directory assuring that every employee has access to the SAAS Apps they need. And when a user leaves the company or changes jobs, the admin can just as easily remove their access privileges assuring data security and minimizing IP loss User provisioning (and de-provisioning) – IT admins will be able to automatically provision users in 3rd party SaaS applications like Box, Salesforce.com, GoToMeeting, DropBox and others. We are working with key partners in the ecosystem to establish these connections, meaning you no longer have to continually update user records in multiple systems. Security and auditing reports – Security is a key priority for us. With the free version of these enhancements you'll get access to our standard set of access reports giving you visibility into which users are using which applications, when they were using them and where they are using them from. In addition, we'll alert you to un-usual usage patterns for instance when a user logs in from multiple locations at the same time. Our Application Access Panel – Users are logging in from every type of devices including Windows, iOS, & Android. Not all of these devices handle authentication in the same manner but the user doesn't care. They need to access their apps from the devices they love. Our Application Access Panel will support the ability for users to access access and launch their apps from any device and anywhere. You can learn more about our plans for application management with Windows Azure Active Directory here.  Try out the preview and start using it today. Enterprise Management: Use Active Directory to Better Manage Windows Azure Windows Azure Active Directory provides the ability to manage your organization in a directory which is hosted entirely in the cloud, or alternatively kept in sync with an on-premises Windows Server Active Directory solution (allowing you to seamlessly integrate with the directory you already have).  With today’s Windows Azure release we are integrating Windows Azure Active Directory even more within the core Windows Azure management experience, and enabling an even richer enterprise security offering.  Specifically: 1) All Windows Azure accounts now have a default Windows Azure Active Directory created for them.  You can create and map any users you want into this directory, and grant administrative rights to manage resources in Windows Azure to these users. 2) You can keep this directory entirely hosted in the cloud – or optionally sync it with your on-premises Windows Server Active Directory.  Both options are free.  The later approach is ideal for companies that wish to use their corporate user identities to sign-in and manage Windows Azure resources.  It also ensures that if an employee leaves an organization, his or her access control rights to the company’s Windows Azure resources are immediately revoked. 3) The Windows Azure Service Management APIs have been updated to support using Windows Azure Active Directory credentials to sign-in and perform management operations.  Prior to today’s release customers had to download and use management certificates (which were not scoped to individual users) to perform management operations.  We still support this management certificate approach (don’t worry – nothing will stop working).  But we think the new Windows Azure Active Directory authentication support enables an even easier and more secure way for customers to manage resources going forward.  4) The Windows Azure SDK 2.2 release (which is also shipping today) includes built-in support for the new Service Management APIs that authenticate with Windows Azure Active Directory, and now allow you to create and manage Windows Azure applications and resources directly within Visual Studio using your Active Directory credentials.  This, combined with updated PowerShell scripts that also support Active Directory, enables an end-to-end enterprise authentication story with Windows Azure. Below are some details on how all of this works: Subscriptions within a Directory As part of today’s update, we have associated all existing Window Azure accounts with a Windows Azure Active Directory (and created one for you if you don’t already have one). When you login to the Windows Azure Management Portal you’ll now see the directory name in the URI of the browser.  For example, in the screen-shot below you can see that I have a “scottgu” directory that my subscriptions are hosted within: Note that you can continue to use Microsoft Accounts (formerly known as Microsoft Live IDs) to sign-into Windows Azure.  These map just fine to a Windows Azure Active Directory – so there is no need to create new usernames that are specific to a directory if you don’t want to.  In the scenario above I’m actually logged in using my @hotmail.com based Microsoft ID which is now mapped to a “scottgu” active directory that was created for me.  By default everything will continue to work just like you used to before. Manage your Directory You can manage an Active Directory (including the one we now create for you by default) by clicking the “Active Directory” tab in the left-hand side of the portal.  This will list all of the directories in your account.  Clicking one the first time will display a getting started page that provides documentation and links to perform common tasks with it: You can use the built-in directory management support within the Windows Azure Management Portal to add/remove/manage users within the directory, enable multi-factor authentication, associate a custom domain (e.g. mycompanyname.com) with the directory, and/or rename the directory to whatever friendly name you want (just click the configure tab to do this).  You can also setup the directory to automatically sync with an on-premises Active Directory using the “Directory Integration” tab. Note that users within a directory by default do not have admin rights to login or manage Windows Azure based resources.  You still need to explicitly grant them co-admin permissions on a subscription for them to login or manage resources in Windows Azure.  You can do this by clicking the Settings tab on the left-hand side of the portal and then by clicking the administrators tab within it. Sign-In Integration within Visual Studio If you install the new Windows Azure SDK 2.2 release, you can now connect to Windows Azure from directly inside Visual Studio without having to download any management certificates.  You can now just right-click on the “Windows Azure” icon within the Server Explorer and choose the “Connect to Windows Azure” context menu option to do so: Doing this will prompt you to enter the email address of the username you wish to sign-in with (make sure this account is a user in your directory with co-admin rights on a subscription): You can use either a Microsoft Account (e.g. Windows Live ID) or an Active Directory based Organizational account as the email.  The dialog will update with an appropriate login prompt depending on which type of email address you enter: Once you sign-in you’ll see the Windows Azure resources that you have permissions to manage show up automatically within the Visual Studio server explorer and be available to start using: No downloading of management certificates required.  All of the authentication was handled using your Windows Azure Active Directory! Manage Subscriptions across Multiple Directories If you have already have multiple directories and multiple subscriptions within your Windows Azure account, we have done our best to create a good default mapping of your subscriptions->directories as part of today’s update.  If you don’t like the default subscription-to-directory mapping we have done you can click the Settings tab in the left-hand navigation of the Windows Azure Management Portal and browse to the Subscriptions tab within it: If you want to map a subscription under a different directory in your account, simply select the subscription from the list, and then click the “Edit Directory” button to choose which directory to map it to.  Mapping a subscription to a different directory takes only seconds and will not cause any of the resources within the subscription to recycle or stop working.  We’ve made the directory->subscription mapping process self-service so that you always have complete control and can map things however you want. Filtering By Directory and Subscription Within the Windows Azure Management Portal you can filter resources in the portal by subscription (allowing you to show/hide different subscriptions).  If you have subscriptions mapped to multiple directory tenants, we also now have a filter drop-down that allows you to filter the subscription list by directory tenant.  This filter is only available if you have multiple subscriptions mapped to multiple directories within your Windows Azure Account:   Windows Azure SDK 2.2 Today we are also releasing a major update of our Windows Azure SDK.  The Windows Azure SDK 2.2 release adds some great new features including: Visual Studio 2013 Support Integrated Windows Azure Sign-In support within Visual Studio Remote Debugging Cloud Services with Visual Studio Firewall Management support within Visual Studio for SQL Databases Visual Studio 2013 RTM VM Images for MSDN Subscribers Windows Azure Management Libraries for .NET Updated Windows Azure PowerShell Cmdlets and ScriptCenter I’ll post a follow-up blog shortly with more details about all of the above. Additional Updates In addition to the above enhancements, today’s release also includes a number of additional improvements: AutoScale: Richer time and date based scheduling support (set different rules on different dates) AutoScale: Ability to Scale to Zero Virtual Machines (very useful for Dev/Test scenarios) AutoScale: Support for time-based scheduling of Mobile Service AutoScale rules Operation Logs: Auditing support for Service Bus management operations Today we also shipped a major update to the Windows Azure SDK – Windows Azure SDK 2.2.  It has so much goodness in it that I have a whole second blog post coming shortly on it! :-) Summary Today’s Windows Azure release enables a bunch of great new scenarios, and enables a much richer enterprise authentication offering. If you don’t already have a Windows Azure account, you can sign-up for a free trial and start using all of the above features today.  Then visit the Windows Azure Developer Center to learn more about how to build apps with it. Hope this helps, Scott P.S. In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu

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  • All Access Pass to Oracle Support

    - by Leslie-Oracle
    Untitled Document Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage? More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology. Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions. Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3161. See Oracle support tools in action at one of our demos. View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. See you there!

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  • Mobile My Oracle Support 6.3 Release is live!

    - by JanSyss
    We have released Mobile My Oracle Support 6.3 last Saturday (13-Oct-2012), including 10 enhancements and almost 40 bug fixes. Mobile My Oracle Support is My Oracle Support's webapplication optimized for mobile devices to manage your Service Requests, your On Demand Requests for Change (RFCs), search over Support's Knowledge Base, Bug database or Sun System Handbook, and to manage your pending user requests (CUA). You can find the application at http://support.oracle.mobi  or get redirected from http://support.oracle.com when using a mobile device. Overall Several UI optimizations in different screens. Service Request Area Show the platinum icon for Platinum SRs and the restore status for Platinum Sev 1s. Email send with Share functionality now contains links to Mobile MOS and Full Site. Knowledge Management Area Ability in Advanced Search to search the Sun System Handbook (cfr. screenshot below) Better rendering of the KB documents to avoid where possible horizontal scrolling. Don't hesitate to share your feedback and comments or even requests.

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