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  • How to take search query and append modifers to the end of it

    - by Kimber
    This is a greasemonkey question. What I'm trying to do is modify an old google discussions script. What were wanting to do is be able to take the google search query and add modifiers to the end of it. Like this: search query: "superuser" modifiers: inurl:greasemonkey+question end result: "superuser" inurl:greasemonkey+question The old script creates a new div within the "hdtb_more_mn" element which is where you get the new discussions tab. However, since the "tbm=dsc" option to do a discussion search has died, this script no longer works. Hence the need to add modifiers to your searches. I tried to edit the script, but it appends the modifiers to the end of the url which includes "&client=firefox-a&hs=8uS&rls=org.mozilla:en-US:official". This means you're also searching for the above as well as your query, which doesn't work. I would like to be able to append the modifiers @ the end of the search querty, rather than the whole URL. I'm just not sure how to code it to where it adds the below "&tbm=" stuff within "discussionDiv.innerHTML" to the end of the query. The google search id seems to be, "gbqfq" for the search box, but I'm not sure how to add this id. Here is the old script // ==UserScript== // @name Add Back Google Discussions // @version 1.4 // @description Adds back the Discussion filters to Google Search // @include *://*.google.tld/search* // ==/UserScript== var url = location.href; if (url.indexOf('tbm=dsc') < 0) addFilterType('dsc', 'Discussions'); function addFilterType(val, name) { var searchType = document.getElementById('hdtb_more_mn'); var discussionDiv = document.createElement('DIV'); discussionDiv.className = 'hdtb_mitem'; discussionDiv.innerHTML = '<a class="q qs" href="'+ (url.replace(/&tbm=[^&]*/g,'') + '&tbm=' + val) +'">'+name+'</a>'; searchType.innerHTML += discussionDiv.outerHTML; } Thanks for any help, or suggestions on who to ask. Google Chrome has an extension for discussion searches, but FF doesn't seem to have one as of yet, which is why I'm trying to modify the above.

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  • Adding UCM as a search source in Windows Explorer

    - by kyle.hatlestad
    A customer recently pointed out to me that Windows 7 supports federated search within Windows Explorer. This means you can perform searches to external sources such as Google, Flickr, YouTube, etc right from within Explorer. While we do have the Desktop Integration Suite which offers searching within Explorer, I thought it would be interesting to look into this method which would not require any client software to implement. Basically, federated searching hooks up in Windows Explorer through the OpenSearch protocol. A Search Connector Descriptor file is run and it installs the search provider. The file is a .osdx file which is an OpenSearch Description document. It describes the search provider you are hooking up to along with the URL for the query. If those results can come back as an RSS or ATOM feed, then you're all set. So the first step is to install the RSS Feeds component from the UCM Samples page on OTN. If you're on 11g, I've found the RSS Feeds works just fine on that version too. Next, you want to perform a Quick Search with a particular search term and then copy the RSS link address for that search result. Here is what an example URL might looks like: http://server:16200/cs/idcplg?IdcService=GET_SCS_FEED&feedName=search_results&QueryText=%28+%3cqsch%3eoracle%3c%2fqsch %3e+%29&SortField=dInDate&SortOrder=Desc&ResultCount=20&SearchQueryFormat= Universal&SearchProviders=server& Now you want to create a new text file and start out with this information: <?xml version="1.0" encoding="UTF-8"?><OpenSearchDescription xmlns:ms-ose="http://schemas.microsoft.com/opensearchext/2009/"> <ShortName></ShortName> <Description></Description> <Url type="application/rss+xml" template=""/> <Url type="text/html" template=""/> </OpenSearchDescription> Enter a ShortName and Description. The ShortName will be the value used when displaying the search provider in Explorer. In the template attribute for the first Url element, enter the URL copied previously. You will then need to convert the ampersand symbols to '&' to make them XML compliant. Finally, you'll want to switch out the search term with '{searchTerms}'. For the second Url element, you can do the same thing except you want to copy the UCM search results URL from the page of results. That URL will look something like: http://server:16200/cs/idcplg?IdcService=GET_SEARCH_RESULTS&SortField=dInDate&SortOrder=Desc&ResultCount=20&QueryText=%3Cqsch%3Eoracle%3C%2Fqsch%3E&listTemplateId= &ftx=1&SearchQueryFormat=Universal&TargetedQuickSearchSelection= &MiniSearchText=oracle Again, convert the ampersand symbols and replace the search term with '{searchTerms}'. When complete, save the file with the .osdx extension. The completed file should look like: <?xml version="1.0" encoding="UTF-8"?> <OpenSearchDescription xmlns="http://a9.com/-/spec/opensearch/1.1/" xmlns:ms-ose="http://schemas.microsoft.com/opensearchext/2009/"> <ShortName>Universal Content Management</ShortName> <Description>OpenSearch for UCM via Windows 7 Search Federation.</Description> <Url type="application/rss+xml" template="http://server:16200/cs/idcplg?IdcService=GET_SCS_FEED&amp;feedName=search_results&amp;QueryText=%28+%3Cqsch%3E{searchTerms}%3C%2fqsch%3E+%29&amp;SortField=dInDate&amp;SortOrder=Desc&amp;ResultCount=200&amp;SearchQueryFormat=Universal"/> <Url type="text/html" template="http://server:16200/cs/idcplg?IdcService=GET_SEARCH_RESULTS&amp;SortField=dInDate&amp;SortOrder=Desc&amp;ResultCount=20&amp;QueryText=%3Cqsch%3E{searchTerms}%3C%2Fqsch%3E&amp;listTemplateId=&amp;ftx=1&amp;SearchQueryFormat=Universal&amp;TargetedQuickSearchSelection=&amp;MiniSearchText={searchTerms}"/> </OpenSearchDescription> After you save the file, simply double-click it to create the provider. It will ask if you want to add the search connector to Windows. Click Add and it will add it to the Searches folder in your user folder as well as your Favorites. Now just click on the search icon and in the upper right search box, enter your term. As you are typing, it begins executing searches and the results will come back in Explorer. Now when you double-click on an item, it will try and download the web viewable for viewing. You also have the ability to save the search, just as you would in UCM. And there is a link to Search On Website which will launch your browser and go directly to the search results page there. And with some tweaks to the RSS component, you can make the results a bit more interesting. It supports the Media RSS standard, so you can pass along the thumbnail of the documents in the results. To enable this, edit the rss_resources.htm file in the RSS Feeds component. In the std_rss_feed_begin resource include, add the namespace 'xmlns:media="http://search.yahoo.com/mrss/' to the rss definition: <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:media="http://search.yahoo.com/mrss/"> Next, in the rss_channel_item_with_thumb include, below the closing image element, add this element: </images> <media:thumbnail url="<$if strIndexOf(thumbnailUrl, "@t") > 0 or strIndexOf(thumbnailUrl, "@g") > 0 or strIndexOf(thumbnailUrl, "@p") > 0$><$rssHttpHost$><$thumbnailUrl$><$elseif dGif$><$HttpWebRoot$>images/docgifs/<$dGif$><$endif$>" /> <description> This and lots of other tweaks can be done to the RSS component to help extend it for optimum use in Explorer. Hopefully this can get you started. *Note: This post also applies to Universal Records Management (URM).

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  • Connecting Google Analytics with Custom Search Engine AdSense

    - by Yochai Timmer
    I have a Custom Search Engine that I've created with AdSense. I've put that search engine as a site search in my Google Sites page. I've connected both the Custom Search Engine and the Google Site to my Analytics page via their settings pages. Now, I'm trying to get Analytics to show me the AdSense for Search statistics. I've managed to connect the Google Sites page, to the Analytics, and I can see the search statistics in the Analytics as well. But I can't get it to show the actual AdSense for Search statistics from the Custom Search Engine. How can I configure everything so I can get the AdSense for Search statistics of my Custom Search Engine in my Analytics page?

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  • How does Google show a web page's recipe photo inline with the search results? How'd they do that?

    - by Pete Alvin
    On Google, if you search for "chana dal recipe," in the middle of the search results page you'll see one search result with an image of the meal, taken from the underlying web page. It's the only one. Did: A) Google someone magically isolate the one image on the web page which summarized the recipe, --or-- B) did the webmaster/page author somehow designate and promote that particular image so that Google would inline it in the search results?

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  • Windows Vista Nested Desktop Folders Problem

    - by Samuel Walker
    I have no idea how, nor when this happened, and it's started to really quite annoy me. When navigating through Explorer, by clicking on Icons I have C:\Users\Samuel\Desktop (Icon is the blue special Desktop icon), which contains the items I see on my Desktop. I then have the following folder: C:\Users\Samuel\Desktop (Icon is the standard yellow folder icon), which contains many program shortcuts, and is completely seperate from the other C:\Users\Samuel\Desktop Then in the Yellow Icon Desktop I have the sub-folder Desktop with the blue icon that is a direct mirror of the blue C:\Users\Samuel\Desktop folder (as in a new folder / file shows up in both). In explorer when I directly type C:\Users\Samuel\Desktop I am taken to the Yellow folder version. If I go to C:\Users\Samuel\Desktop\Desktop I am taken to the Blue folder version. Finally, from cmd cd'ing to C:\Users\Samuel\Desktop takes me to the Yellow folder version whilst C:\Users\Samuel\Desktop\Desktop takes me to the blue folder version. How on earth can I get rid of the yellow folder version leaving the blue C:\Users\Samuel\Desktop. I can't delete either as it says they're in use. UPDATE: Ok, so it looks like doing a dir from cmd lists only one Desktop folder - the Yellow one. In addition, it looks like I can't delete either of them (given that they both contain my 'Desktop'

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  • How to use the Nautilus search option

    - by Luis Alvarado
    In Nautilus if I press CTRL+F I get a search box that helps me search in the current directory and sub directories for specific names, but what if I want to: Find ALL files (including files without extensions) Find a file without an extension (Without the dot symbol or without any other name/extension separator) Find a file with/without a special character Find all files that start/not start with a character Find all files that end/not end with a character Find all files that start/no start with a character but end/not end with a character Find only files/folders Find files with specific text in them Find files with less/more/equal than/to X size Find files modified/created in X date All of this searches in the Nautilus search box I mentioned before. I ask this since the KDE's search is much better in this and gives pretty good freedom in searching for virtually anything, so I might not be learning how to use the Nautilus search option correctly. Note that I am talking about the first search done since some of this options show AFTER a search is done so the user can narrow it down more by doing a more specific search inside the Search results (for the first search). I am asking here how to do any of the search options I mentioned above in the first search.

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  • what is Remote Desktop Services in Windows Server 2008 R2 all about?

    - by fejesjoco
    Seriously, I'm lost in all that sales mumbo-jumbo. Let's say I want 1 or 2 users to be able to remotely log on to a server, run Word, Visual Studio, Firefox, and whatever. Do I gain anything at all if I install Remote Desktop Services? Or do I just install Desktop Experience feature pack, enable remote desktop and voila, nobody will ever notice the difference? Here's what TechNet says about Remote Desktop Session Host: A Remote Desktop Session Host (RD Session Host) server is the server that hosts Windows-based programs or the full Windows desktop for Remote Desktop Services clients. Users can connect to an RD Session Host server to run programs, to save files, and to use network resources on that server. Users can access an RD Session Host server by using Remote Desktop Connection or by using RemoteApp. The good old simple remote desktop can also host a full Windows desktop for remote clients so that they can run programs, save files and do all that stuff. Why do they write about it like it's such a great new invention, besides that they want to sell it? RDSH doesn't seem all that different at all. What do I install when I install RDSH, since all those features are already there in Windows? What's even more confusing is that you need to take special care when you want to install applications to an RDSH so that they will be usable by many concurrent users. Why? All the modern applications install the program files in one directory, store some common settings in the ProgramData folder and the HKLM hive, and store user specific settings in the Users folder and the HKCU hive. They are designed to be usable by many users on the same machine. 2 or 2000 users can use them concurrently without any efforts. I can sign in with 2 users to a server with only remote desktop enabled, and both of us can run Word or anything without any problems, can't we? So what changes if I set RDSH to install mode, or what happens if I don't? Why is the feature to switch between install and execute mode there at all? Yes I know of some advantages in Remote Desktop Services, like there's no 2 user limit, it supports virtualization, video acceleration and stuff, it has a whole infrastructure with gateway, web access, connection broker, etc. But I don't need those, so if you take these away, how are these two technologies different? From the articles it seems like they are completely different technologies, whereas it looks to me that they are completely the same at the core, and Remote Desktop Services just adds some additional features, but doesn't reinvent anything.

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  • VNC client not working -- Not able to see the changes happening on the other side

    - by javanoob
    Here is the Problem: I have two computers connected in the same LAN. I am trying to access one computer from another using Remote Desktop Viewer, I am able to see the remote desktop. But when i click on any thing or perform any action, I dont see the result but the action is performed on the remote desktop..But it is not refreshed on the remote desktop screen.. For Ex: 1) Opened Remote Desktop viewer 2) Connected to the other computer which has yahoo home page opened 3) Clicked on the close button of the web page 4) Action is performed on the other computer (Yahoo page is closed). 5) On Remote Desktop screen i still see the Yahoo home page 6) Whatever action i perform on remote desktop screen i see the same screen(In this case yahoo home page) Bottom line: Whatever screen i see on the start up of Remote Desktop viewer that is not getting refreshed. So the thing is though i am able to perform actions on remote desktop, the screen is not refreshing.. How do i solve this? I hope i made my point clear.. NOTE: I am connecting to Ubuntu 9.04 machine from Ubuntu 10.04LTS.. I am really not sure if that makes any difference.

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  • Dolphin Search Toolbar is missing its text field. How can I get it back?

    - by Ike
    A while ago, my Search Toolbar bar went missing in dolphin. I'm referring to the Search Toolbar found under SettingsToolbars ShownSearch Toolbar. I used to sit at the very top right corner of the window. If the search toolbar is checked for view/unhide, the toolbar looks to activate something, as there is a slight shift in the interface buttons, but the text field is gone from the toolbar. I tried reconfiguring with dpkg, purging and reinstalling, etc. I left it alone as I thought it would be fixed in an update, but today I upgraded dolphin and it's still gone. This appears to be a 4.6 bug or something. Any thoughts?

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  • Remote desktop solution where the desktop sharing party contacts the computer it wants to share with

    - by Kent
    I'm in a situation where I act as a sort of techinical support to my family and less techinically experienced friends. I'm looking for a remote desktop solution where it's possible to setup a "zero-install, double click an icon"-solution where the client computer contacts me so that I may interact with their desktop. The last part is important as the people in need of my help don't know how to configure their router or even the firewall software on their own computer. They are able to click an accept button when asked if a program should be able to make outgoing connections. They have many different kinds of routers, as well as software firewalls, and I rather not deal with the problem of how to connect to them using whatever as well as the actual problem they are having. It must be: Free of charge for non-commercial use. Possible to use it in a mode where the computer wanting to share its desktop should be able to make a connection to my computer. My computer has a DNS name we can use. Compatible with both Windows XP and Windows 7. Independent of a third party server or infrastructure. Explanations of the above: I don't want to spend money on it when I help them for free. If it's free as in freedom, all the better! I guess this boils down to being callable like showdesktopto.exe opscomputer.com where opscomputer.com is my computers DNS name. If that is possible then I can create a shortcut they can use to connect to me when they need help. It's nice if it's possible to specify a password or key file which I can use to authenticate myself, but it's not required. They use the OS which their machine comes installed with. That means Windows XP or 7. I want something which will work in the long run. Using a third party service which might not be available when I need it disqualified such solutions.

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  • Windows 8.1 Search does not automatically select first search match

    - by Miguel Sevilla
    When I search in Windows 8/8.1 (start menu-start typing), it doesn't automatically highlight the search term. For example, if I'm trying to open the "Internet Options" panel and type the entire thing out in search, I have to down arrow or tab to the "Internet Options" search result. This is retarded. I'm used to Windows 7 style search where the first match is highlighted and i can easily just hit return. First match highlighting does work for other built-in things like "Control Panel", but it should work for all things in general, as it did in Windows 7 search. Anyways, if there is an option to enable this in Windows 8/8.1, I'd appreciate the tip. Thanks!

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  • Remote Desktop Services create LAN and WAN user groups

    - by PHLiGHT
    I'm setting up one server with the gateway, server host and web access roles on it. I know that isn't ideal but I don't expect to have many simulatenous users. I want users to access remote desktop web access and connect to the server host via the gateway as outlined here which avoids opening 3389 to the internet. Users will be connecting from the LAN and the WAN. What I'm looking to do is to allow some users LAN access but not WAN access and added plus would be if security settings (such as no clipboard) would be different when accessing via the WAN. Is this possible? It seems all users can logon to remote desktop web access by default. They can't run the remoteapps once logged in though without the proper permissions. Can I prevent them from even logging into remote web access? Since they renamed it from terminal services to remote desktop services it has made my Googling a bit harder. Thanks!

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  • Apple Remote Desktop and Screen Sharing

    - by jfm429
    We have a Mac OS 10.8.2 server that we want to be able to administer with Apple Remote Desktop. At the same time, we want normal users to be able to access their account screens (through background login) without being able to view the current screen. However, in order to enable this (by enabling the "normal" Screen Sharing option in System Preferences) Remote Desktop needs to be disabled. The question is - how can we run both Remote Desktop for administrators and VNC screen sharing for normal users while restricting normal users to logging in on a background window instead of viewing the front screen?

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  • BING Search using ASP.NET and jQuery Ajax

    - by hajan
    The BING API provides extremely simple way to make search queries using BING. It provides nice way to get the search results as XML or JSON. In this blog post I will show one simple example on how to query BING and get the results as JSON in an ASP.NET website with help of jQuery’s getJSON ajax method. Basically we submit an HTTP GET request with the AppID which you can get in the BING Developer Center. To create new AppID, click here. Once you fill the form, submit it and you will get your AppID. Now, lets make this work in several steps. 1. Open VS.NET or Visual Web Developer.NET, create new sample project (or use existing one) and create new ASPX Web Form with name of your choice. 2. Add the following ASPX in your page body <body>     <form id="form1" runat="server">     <asp:TextBox ID="txtSearch" runat="server" /> <asp:Button ID="btnSearch" runat="server" Text="BING Search" />     <div id="result">          </div>     </form> </body> We have text box for search, button for firing the search event and div where we will place the results. 3. Next, I have created simple CSS style for the search result: <style type="text/css">             .item { width:600px; padding-top:10px; }             .title { background-color:#4196CE; color:White; font-size:18px;              font-family:Calibri, Verdana, Tahoma, Sans-Serif; padding:2px 2px 2px 2px; }     .title a { text-decoration:none; color:white}     .date { font-style:italic; font-size:10px; font-family:Verdana, Arial, Sans-Serif;}             .description { font-family:Verdana, Arial, Sans-Serif; padding:2px 2px 2px 2px; font-size:12px; }     .url { font-size: 10px; font-style:italic; font-weight:bold; color:Gray;}     .url a { text-decoration:none; color:gray;}     #txtSearch { width:450px; border:2px solid #4196CE; } </style> 4. The needed jQuery Scripts (v1.4.4 core jQuery and jQuery template plugin) <script src="http://ajax.aspnetcdn.com/ajax/jQuery/jquery-1.4.4.min.js" type="text/javascript"></script> <script src="http://ajax.aspnetcdn.com/ajax/jquery.templates/beta1/jquery.tmpl.min.js" type="text/javascript"></script> Note: I use jQuery Templates plugin in order to avoid foreach loop in the jQuery callback function. JQuery Templates also simplifies the code and allows us to create nice template for the end result. You can read more about jQuery Templates here. 5. Now, lets create another script tag where we will write our BING search script <script language="javascript" type="text/javascript">     $(document).ready(function () {         var bingAPIKey = "<Your-BING-AppID-KEY-HERE>";                  //the rest of the script goes here              }); </script> 6. Before we do any searching, we need to take a look at the search URL that we will call from our Ajax function BING Search URL : http://api.search.live.net/json.aspx?JsonType=callback&JsonCallback=?&AppId={appId}&query={query}&sources={sourceType} The URL in our example is as follows: http://api.search.live.net/json.aspx?JsonType=callback&JsonCallback=?&Appid=" + bingAPIKey + "&query=" + keyWords + "&sources=web Lets split it up with brief explanation on each part of the URL http://api.search.live.net/json.aspx – is the main part of the URL which is used to call when we need to retrieve json result set. JsonType=callback&JsonCallback=? – using JsonType, we can control the format of the response. For more info about this, refer here. Appid=” + bingAPIKey +” – the AppID we’ve got from the BING website, explained previously query=” + keyWords + “ – the search query keywords sources=web – the type of source. Possible source types can be found here. 7. Before we continue with writing the last part of the script, lets see what search result BING will send us back: {"SearchResponse":     {         "Version":"2.2",         "Query":             {                 "SearchTerms":"hajan selmani aspnet weblog"             },         "Web":             {                 "Total":16,                 "Offset":0,                 "Results":[                     {                         "Title":"Hajan's Blog",                         "Description":"microsoft asp.net development blog ... Create nice animation on your ASP.NET Menu control using jQuery by hajan",                         "Url":"http:\/\/weblogs.asp.net\/hajan\/",                         "CacheUrl":"http:\/\/cc.bingj.com\/cache.aspx?q=hajan+selmani+aspnet+weblog&d=4760941354158132&w=c9535fb0,d1d66baa",                         "DisplayUrl":"weblogs.asp.net\/hajan",                         "DateTime":"2011-03-03T18:24:00Z"                     },                     {                         "Title":"codeasp.net",                         "Description":"... social community for ASP.NET bloggers - we are one of                                         the largest ASP.NET blog ... 2\/5\/2011 1:41:00 AM by Hajan Selmani - Comments ...",                         "Url":"http:\/\/codeasp.net\/blogs\/hajan",                         "CacheUrl":"http:\/\/cc.bingj.com\/cache.aspx?q=hajan+selmani+aspnet+weblog&d=4826710187311653&w=5b41c930,676a37f8",                         "DisplayUrl":"codeasp.net\/blogs\/hajan",                         "DateTime":"2011-03-03T07:40:00Z"                     }                     ...                         ]             }     } }  To get to the result of the search response, the path is: SearchResponse.Web.Results, where we have array of objects returned back from BING. 8. The final part of the code that performs the search is $("#<%= btnSearch.ClientID %>").click(function (event) {     event.preventDefault();     var keyWords = $("#<%= txtSearch.ClientID %>").val();     var encodedKeyWords = encodeURIComponent(keyWords);     //alert(keyWords);     var url = "http://api.search.live.net/json.aspx?JsonType=callback&JsonCallback=?&Appid="+ bingAPIKey              + "&query=" + encodedKeyWords              + "&sources=web";     $.getJSON(url, function (data) {         $("#result").html("");         $("#bingSearchTemplate").tmpl(data.SearchResponse.Web.Results).appendTo("#result");     }); }); The search happens once we click the Search Button with id btnSearch. We get the keywords from the Text Box with id txtSearch and then we use encodeURIComponent. The encodeURIComponent is used to encode the special characters such as: , / ? : @ & = + $ #, which might be part of the search query string. Then we construct the URL and call it using HTTP GET. The callback function returns the data, where we first clear the html inside div with id result and after that we render the data.SearchResponse.Web.Results array of objects using template with id bingSearchTemplate and append the result into div with id result. 9. The bingSearchTemplate Template <script id="bingSearchTemplate" type="text/html">     <div class="item">         <div class="title"><a href="${Url}" target="_blank">${Title}</a></div>         <div class="date">${DateTime}</div>         <div class="searchresult">             <div class="description">             ${Description}             </div>             <div class="url">                 <a href="${Url}" target="_blank">${Url}</a>             </div>         </div>     </div> </script> If you paid attention on the search result structure that BING creates for us, you have seen properties like Url, Title, Description, DateTime etc. In the above defined template, you see the same wrapped into template tags. Some are combined to create hyperlinked URLs. 10. THE END RESULT   As you see, it’s quite simple to use BING API and make search queries with ASP.NET and jQuery. In addition, if you want to make instant search, replace this line: $(“#<%= btnSearch.ClientID %>”).click(function(event) {        event.preventDefault(); with $(“#<%= txtSearch.ClientID %>”).keyup(function() { This will trigger search on each key up in your keyboard, so if you use this approach, you won’t event need a search button. If it’s your first time working with BING API, it’s very recommended to read the following API Basics PDF document. Hope this was helpful blog post for you.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Google Mini Search Does Not Return Results

    - by James Lawruk
    I pointed the Google Mini to a small intranet site. (8 simple HTML pages) It crawls all 8 pages just fine, but a simple search with a word clearing contained within the body of the pages returns 0 results. If I enter a search like this: "site:mysite.net", it returns all 8 pages. If I enter a search with a word contained in a Url, it will return that Url. In the search results, only the Url is returned in the list items. There is no Page Title or blurb text you normally see in Google search results. It's as if it is only indexing the Url and skipping the page title, body, etc. I have an old software Version 3.4.14, but I wanted to try to get this thing working without an upgrade. It worked before for another domain, so why would it not work now. Any ideas?

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  • Force Windows 8 to search indexed files

    - by Hrvoje
    When using search files in Windows 8 (win+f) I don't get expected results. For example, I installed VLC, it's in Program Files (86) folder, and that folder is selected for indexing. Search for files (win+f) gives 0 results. If I pin to start that exe, then it's found - but I don't want to do this, that's not the point. Where does it search for files? Is there any way to specify search locations? It doesn't use Indexing Options settings, at least it seams so. Also, searching from explorer window is kinda slow - I tried entering VLC.EXE in search box (when in c:\ root), and it takes some time to give correct results. It works, but it looks like it doesn't use indexing, rather scan all files/folders, which is slow.

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  • Black GUI with minimal desktop icons appeared after powering on my desktop PC

    - by Christopher Chipps
    My computer powered on fine but after POST, a dialog box appeared with a red "X" and it gave some sort of warning. It had a long file name, I cannot recollect the entirety of it but it was something like C:/system32/desktop....After clicking ok, the GUI was totally black with only the Recycle Bin icon in the Desktop, and the Taskbar was there as well. I restarted it, and the GUI was back to normal with the icons and wallpaper in their proper place. I'm sure if I knew more of that file name in the dialog box, that would be helpful to those reading this but should I be concerned that this happened?

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  • How do I remove lubuntu-desktop?

    - by Alvar
    I wanted to try lubuntu-desktop so I installed it with sudo apt-get install lubuntu-desktop. But when I didn't like it I wanted to remove it with sudo apt-get remove lubuntu-desktop(then with auto-remove) but my startup / shutdown screen does still say lubuntu. So how do I remove lubuntu-desktop? Atempt one: sudo apt-get remove lubuntu-desktop lubuntu-artwork playmouth-theme-lubuntu-logo playmouth-theme-lubuntu-text I was unable to locate any of those packages. I've also tried to remove and install ubuntu-desktop, but none has worked.

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  • Web based file search in the lan?

    - by Magnetic_dud
    I would like to search files in my lan easily. (over 500k files on SMB shares, it would take ages with other ways) I mean, i just need to do a quick search on file names, i don't care content indexing at all, as most of my files are in a proprietary format, and the file name is explicative enough. But, date range filters are a must for me. I just need a quick search like voidtools' everything can do, but in a network way The files are on a WHS box (lol, Videos and Music share names are not appropriate for a company, but a license for that win2003-based os is cheaper than an xp home one!) I tried: Lansearch pro: it is not good for me, as i need a quick index Network Search Engine: it would be perfect, but does not offer a date range filter Microsoft Search Server 2008 Express, but it is horrible! First, does NOT index filenames, and then, my Core2Duo is not powerful enough to run it smoothly. Google Desktop with a proxy on localhost to make it run on the lan, but i don't like the hacked result. The preinstalled Windows Search 4.0 but it sucks totally in choosing the relevance of data - uninstalled Docco... what's that? I am considering to try: Ibm omnifind DocFetcher (can it work as a client? did not investigated yet) Strigi (it looks like that it can work as a client, right?) Any ideas/suggestions?

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  • Desktop Fun: Vacation and Travel Icon Packs

    - by Asian Angel
    Do you have an upcoming vacation, place that you would like to travel to, or a favorite destination that you have visited in the past? With an appropriate wallpaper you can help set the mood for your desktop with our Vacation and Travel Icon Packs collection. Note: To customize the icon setup on your Windows 7 & Vista systems see our article here. Using Windows XP? We have you covered here. Sneak Preview After seeing “Tiki Time! 1.0” set shown below we just could not resist putting together a nice sunset beach desktop as an example to share with you. That is definitely so relaxing to look at… Note: Wallpaper can be found here. Looking very nice close up… At the Beach *.ico format only Download Sea Shells *.ico format only Download Beach Icon Collection *.ico and .png format Download Tiki Time! 1.0 *.ico format only Download Underwater Icons *.ico format only Download Shutter Shades Icon Pack *.ico and .png format Download Life Saver *.ico format only Download Les 12 Maisons *.ico format only Download Back In Time *.ico format only Download Tourism *.ico and .png format Download The Lovely Bones *.ico format only Download Japanicons Pack *.ico and .png format, also has bonus wallpaper included! Here is what the included 1280*1024 wallpaper looks like. Download Ukrainian Motifs *.ico format only Download Las Vegas Icons *.ico format only Download Las Vegas 2 *.ico format only Download Be sure to visit our new Desktop Fun section for more customization goodness! Similar Articles Productive Geek Tips Desktop Fun: Video Game Icon PacksDesktop Fun: Sci-Fi Icons Packs Series 2Restore Missing Desktop Icons in Windows 7 or VistaAdd Home Directory Icon to the Desktop in Windows 7 or VistaQuick Help: Downloadable Show Desktop Icon for XP TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips VMware Workstation 7 Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Hyperwords addon (Firefox) Backup Outlook 2010 Daily Motivator (Firefox) FetchMp3 Can Download Videos & Convert Them to Mp3 Use Flixtime To Create Video Slideshows Creating a Password Reset Disk in Windows

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  • Search for partial IP address using Windows Search?

    - by Dr. Dre
    I have a folder, c:\projects\, added to Windows Index. I know the indexing is working because I search for stuff in this folder all the time and the results come up very fast, and I've never noticed any accuracy problem until now. (I have had to tweak Indexing options to expand which file types have their contents indexed rather than just the file name, etc, but after that Search has worked pretty well for me). I've encountered a problem while trying to search for references to a particular IP address subnet. I'm trying to find all references to IP's with the pattern "192.168.220.xxx" (AKA, the 192.168.220.0/24, AKA 192.168.220.0/255.255.255.0 IP/netmask). Within Windows Explorer: c:\projects**.* is indexed c:\projects\work\project1\network_list.txt contains several "192.168.220.xxx" IP's Indexing status says all items are indexed (193,000 items). When I try to search for partial IP match, there are no search results. Tried searching for: 192.168.220, 192.168, 192.168.220., 192.168.220., 192.168.220.?, 192.168.220.??, 192.168.220.???, 192.168., 192.168.. Also tried variants of all the above surrounded with double quotes. All the searches returned 0 results. Within MS Outlook 2007: My mailbox, and all my offline .pst's are indexed. I search in Outlook pretty frequently, so I'm pretty sure indexed searches work across inbox and all .pst's. Indexing status in Outlook says all items are indexed. I also have references to these IP's in email, and I'd like to find all of them. Basically same deal as above, can't search for "192.168.220.xxx" IP's. Any way to fix this?

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  • How to preseed 12.10 desktop when the ubuntu-desktop package is missing?

    - by user183394
    I have been trying to use a preseed file to do PXE booting of a 12.10 desktop. Upon the first boot, I was greeted by a terminal with login prompt. Surprised, I checked the /var/log/installer/syslog but didn't find a trace of desktop installation. Feeling curious, I double-checked the content of the loop mounted iso file, and realized that the ubuntu-desktop package that existed up to 12.04.1 is no longer available. So, the following preseed lines from the Ubuntu preseed example no longer apply: ################################################################################ ### Package selection ### ################################################################################ # Selected packages. tasksel tasksel/first multiselect ubuntu-desktop #tasksel tasksel/first multiselect lamp-server, print-server #tasksel tasksel/first multiselect kubuntu-desktop Given such a situation, is there something that I can specify in the pre-seed file to install the entire default desktop?

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