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  • Developing an Implementation Plan with Iterations by Russ Pitts

    - by user535886
    Developing an Implementation Plan with Iterations by Russ Pitts  Ok, so you have come to grips with understanding that applying the iterative concept, as defined by OUM is simply breaking up the project effort you have estimated for each phase into one or more six week calendar duration blocks of work. Idea being the business user(s) or key recipient(s) of work product(s) being developed never go longer than six weeks without having some sort of review or prototyping of the work results for an iteration…”think-a-little”, “do-a-little”, and “show-a-little” in a six week or less timeframe…ideally the business user(s) or key recipients(s) are involved throughout. You also understand the OUM concept that you only plan for that which you have knowledge of. The concept further defined, a project plan initially is developed at a high-level, and becomes more detailed as project knowledge grows. Agreeing to this concept means you also have to admit to the fallacy that one can plan with precision beyond six weeks into a project…Anything beyond six weeks is a best guess in most cases when dealing with software implementation projects. Project planning, as defined by OUM begins with the Implementation Plan view, which is a very high-level perspective of the effort estimated for each of the five OUM phases, as well as the number of iterations within each phase. You might wonder how can you predict the number of iterations for each phase at this early point in the project. Remember project planning is not an exact science, and initially is high-level and abstract in nature, and then becomes more detailed and precise as the project proceeds. So where do you start in defining iterations for each phase for a project? The following are three easy steps to initially define the number of iterations for each phase: Step 1 => Start with identifying the known factors… …Prior to starting a project you should know: · The agreed upon time-period for an iteration (e.g 6 weeks, or 4 weeks, or…) within a phase (recommend keeping iteration time-period consistent within a phase, if not for the entire project) · The number of resources available for the project · The number of total number of man-day (effort) you have estimated for each of the five OUM phases of the project · The number of work days for a week Step 2 => Calculate the man-days of effort required for an iteration within a phase… Lets assume for the sake of this example there are 10 project resources, and you have estimated 2,536 man-days of work effort which will need to occur for the elaboration phase of the project. Let’s also assume a week for this project is defined as 5 business days, and that each iteration in the elaboration phase will last a calendar duration of 6 weeks. A simple calculation is performed to calculate the daily burn rate for a single iteration, which produces a result of… ((Number of resources * days per week) * duration of iteration) = Number of days required per iteration ((10 resources * 5 days/week) * 6 weeks) = 300 man days of effort required per iteration Step 3 => Calculate the number of iterations that can occur within a phase Next calculate the number of iterations that can occur for the amount of man-days of effort estimated for the phase being considered… (number of man-days of effort estimated / number of man-days required per iteration) = # of iterations for phase (2,536 man-days of estimated effort for phase / 300 man days of effort required per iteration) = 8.45 iterations, which should be rounded to a whole number such as 9 iterations* *Note - It is important to note this is an approximate calculation, not an exact science. This particular example is a simple one, which assumes all resources are utilized throughout the phase, including tech resources, etc. (rounding down or up to a whole number based on project factor considerations). It is also best in many cases to round up to higher number, as this provides some calendar scheduling contingency.

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  • Logout user script

    - by Baconlove
    I am trying to create a script in ARD that will let me logout a user. Now I have a script which does start the logout, but I want it to execute instead of waiting 60 seconds. The script currently is: osascript -e 'tell application "System Events" to log out' As I said, this works but then I want it to press return on the logout dialog. The script I tried to make it do that is: osascript -e 'tell application "System Events" to log out' -e 'keystroke return' which doesn't work. Is there a way, possibly by telling the system to press Cmd+Opt+q, then Enter, to log out without waiting for the timeout to expire?

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  • rdesktop for windows?

    - by Claudiu
    I'm looking for a good RDP client for Windows. The built-in one for WinXP doesn't do sound and puts black padding around the window for some reason. Something like rdesktop would be perfect. I've tried getting it to run on windows, but I've run into problems. Even though I had XminG running as an xserver, it said it couldn't connect to the local display. Eventually I installed x/cygwin and compiled rdesktop myself, and that ended up working, but the sound still didn't work. Is there any good rdesktop-like client for windows, or a stand-alone version that wouldn't require installing x/cygwin and compiling just to work?

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  • Can't start my Windows XP Virtual Machine: Insufficient Disk Space

    - by Rob
    Okay, I currently have a server with two virtual machines installed on it, a CentOS5.4 and a Windows XP. I was remote desktopping the Windows XP chatting on IRC, and all of a sudden I lost connection. I checked with my HyperVisor and tried to restart it, and it won't start at all. It's giving me this error: Message from server0297.serverpool.gnet.ba: Failed to extend swap file (fileHandle 16414) from 0 KB to 524288 KB: No space left on device. Could not power on VM : No space left on device. Failed to power on VM info 4/17/2010 9:49:20 PM root Basically I bought the set up from a host, he installed the HyperVisor and the VirtualMachines, and honestly I don't really know what I'm doing. I've looked at some of the settings, and I can't figure it out. If you need any additional information, I'll try to provide it. The CentOS5.4 is still starting and working flawlessly, if that's relevant.

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  • virt-viewer slower than virt-manager when viewing

    - by map7
    I've got a thin client server in which I have a few VM's for users under KVM which I manage through virt-manager. What I've noticed is if I start a VM guest on a thin client using the command 'virt-viewer ' then the guest is painfully slow to move around. However if on the same thin client I start the same guest VM through virt-manager it's fast. What are the differences here? Can I start a VM without having the user load up virt-manager and double click on their VM? Should I be looking at using splice in virt-viewer instead of VNC which is what I currently use?

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  • "postgres blocked for more than 120 seconds" - is my db still consistent?

    - by nn4l
    I am using an iscsi volume on an Open-E storage system for several virtual machines running on a XenServer host. Occasionally, when there is a very high disk I/O load on the virtual machines (and therefore also on the storage system), I got this error message on the vm consoles: [2594520.161701] INFO: task kjournald:117 blocked for more than 120 seconds. [2594520.161787] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. [2594520.162194] INFO: task flush-202:0:229 blocked for more than 120 seconds. [2594520.162274] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. [2594520.162801] INFO: task postgres:1567 blocked for more than 120 seconds. [2594520.162882] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message. I understand this error message is caused by the kernel to inform that these processes haven't been run for 120 seconds, most likely because a disk access to the storage system has not yet been processed. But what is the effect on the processes. For example, will the postgres process eventually write its data when the storage system is idle again after a few minutes, so that all data is still consistent? Or will it abort the write, leaving some tables in an inconsistent state? I certainly expect that the former should be the case - if the disk access is slow, postgres (or any other affected process) should just wait as long as it takes. I can live with the application hanging for a few minutes. But if there is a chance for data corruption then any of these errors is really bad news. Please advise what to do here.

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  • backup of KVM VM's running on Ubuntu 12.4.1 precise edition from a remote machine

    - by Dr. Death
    I am creating a library API which will take the backup of all the VM's running on KVM hypervisor. My VM's can be of any type. I am taking this backup from a remote machine and need to put the backup at remote server. I have KVM, Libvirt installed on my system. Some of my VM's are LVM based and some are normal VM's running on KVM. I research and found out an excellent perl script for taking the backup http://pof.eslack.org/2010/12/23/best-solution-to-fully-backup-kvm-virtual-machines/ but since I am developing this library in C++ I cannot use it however it has given me a good understanding of how it will work. One thing I didnot able to sort out is if my VM's are not created using virt-manager or are created using any other tool them virsh system list command does not give them in the list of running VM's however they are running perfectly on my KVM server. Is there a way to list these VM's in my system list anyhow? secondly, when I am taking backup from the remote machine I am getting out of my ssh mode as soon as my libvirt command finishes and for every command I need to ssh again, Is there a way that I do not need to ssh each and every time? I have already used the rsa key for ssh but when once my command finishes my control moves to the remote machine again and try to find out my source VM location in remote machine's local drives which in turn fails it. here is the main problem I am facing. also for the LVM based VM I am able to take the live backup but for non LVM based my machines are getting suspended and not been able to take the live backup. Since my library will work on the remote machine only I might not know the VM's configruation on the KVM server. so need to make it consistent for all the VM's. Please share any thing related to this issue so that I may be able to take the live backup of the non lvm vm's also. I'll update my working and any research findings time to time to all of you. Thanks in advance for your suggestions in these regards.

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  • PHP oci8 dll not loading on windows 64 bit XP. What am I doing wrong?

    - by user47354
    on win 64, I installed apache, php etc. Everything works fine, except the oracle part. I can connect to oracle from sql developer which means my tnsnames.ora file is correct. When apache starts, there are no errors in the logs. But when I try to connect to oracle from my database, oracle module php_oci8.dll is not loaded. What am I doing wrong? The oci8.dll line in php.ini is there, it is uncommented There are no errors in the apache logs extension_dir in php.ini file points to the correct location

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  • RAID and Partitions, guidance Needed

    - by beauregarde
    Alright I have a Biostar TA790GX3A2+ Mobo 2x Seagate 750Gb Hard drive (with 2 different speeds) an X4 9750 A GeForce 9800GT and 2GB RAM Hardware Specs link text I want to configure my computer with partitions in various RAID arrays. The Partitions I know i want (disk letters are mostly for reference here) C: XP Boot D: XP Swap E: XP Run F: Games G: Data The Partitions I think I want (repeat caveat) H: small FAT for Win Legacy and DOS I: Linux J: Linux Swap K-?M?: Other Linux /whatever partitions N & O: Attic for D1 and D2 What I'd like to do, is have C: written on Disk 1 (D1),.. D: on D2,.. E: and F: striped on D1 & D2,.. G: mirrored or D1 & D2,.. I: on D2 (so i can just switch disc boot priority to open in Ubuntu),.. J: on D1,.. and H: somewhere low on D1 I am inexperienced with VMs, so i am unsure as to whether those run out of XP, or whether i need to reserve a primary partition for them. However, I think they would be preferable for testing new OS's to scheduling a partition for the same purpose. I'm also not married to XP, but -64 IS pretty important to me. QUestion Time 1) Ignoring the irrationality of it all, is such a configuration possible? If not, can some pseudo-approximation be achieved? 2) My RAID is software, isnt it? 3) How much should I short a 750GB HD? And should i use that space for my attics, or for my attics and something else, or for something else (.iso's perhaps?)? 4) if XP is striped on D1 & D2, will that interfere egregiously with my Swap writes on D2? If so, would striping both XP and Swap relieve (or at least mitigate) that issue? Should XP and Swap just be written normally on 2 different HDs? 5) Should I keep DL's and Drivers on E: (XP Run), F: (Games), or elsewhere? 6) Is 4GB enough for C:? 7) Is 30GB enough (or too much) for E:? 8) How much to reserve for the Linux and sub-Linux partitions? Also, where on the platter do you think i should put them? 9) Am I a fool to use FAT16 instead of FAT32 for H: because I'd rather run 95 than 98SE? If not, do you think 2GB or 4GB? 10) I cant predict what my Max Commit Charge will be, so recommendations for Pagefile size? 5GB? 12GB? 11) VMs, where do I run them? do they exacerbate anything? Would it be better to just emulate Linux, 95, and DOS? EC) What havent I considered that I really should? Notes: computer is mostly for playing games and watching media, though I wouldnt rule out the use of particularly blah-intensive anything.

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  • Blurry Digital TV Signal in Media Center

    - by hazmat
    I recently reformatted my box and I reinstalled XP Media Center 2005. My TV signal is perfect if I plug it directly into the tv; and at any rate even shows I recorded previous to the reformat are blury. I have installed all updates (including Media Player 11) and I have installed a codec pack for different file types. I have no clue why it wouldn't display right. When I play the previously recorded shows in VLC they come out perfectly clear... Any ideas?

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  • high virtual memory usage in openvz?

    - by freedrull
    We're having a lot of memory problems on a new OpenVZ box. It is supposed to have 1 gig of memory, I'm not sure how much of that is burstable or guaranteed memory. Programs in general seem to take up more virtual memory than they do on my box at home, and on our other OpenVZ box. I wrote this simple C program: #include <stdio.h> #include <stdlib.h> int main(){ char *thingy = malloc(500); getchar(): return 0; } So it simply allocates 500 bytes and then returns. I ran the program on 3 computers. On my home machine, and our other OpenVZ box it shows about 1k bytes of virtual memory being used. On the new problematic machine its about 3k. I know this is just virtual memory and not resident memory, but why is this machine allocating so much virtual memory? Are there some settings I need to adjust to the OpenVZ memory settings? I tried changing the stack size with ulimit -s 256 and restarting some demons, but I still saw the same results. I'm doing all of my monitoring with htop, is this even a good program to use with a OpenVZ vps? I've read I should be parsing the output of /proc/user_beancounters intead or something.

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  • Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

    - by ruth.donohue
    As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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  • Is it possible to have a computer run two OS's in memory at the same time?

    - by Hebon
    I'm sick of needing to reboot my computer every time I wish to use another OS, or run a virtual machine that skimps on power. With the onset of large amounts of memory for computers nowadays I began to think that there must be some way to run two OS's in memory with a way to switch between the two. In my mind, it doesn't seem too difficult; a compatibility layer boots up after bios, which in turn boots to OS1. While in OS1, software is run that triggers a save to ram boots back to the compatability layer, and then boots to OS2. This way, the OS's can be used side by side and boot times are cut drastically short since both OSs are already in ram. Both OS's have their own designated and protected memory so there is no problem there... I mean, it seems fine, but no one has done it, so there must be some reason as to why. I would love some insight into this please.

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  • How is virtual machine port opening works

    - by Xianlin
    I have a question regarding VM port. Say I have a Virtual Machine and a Host Machine. The opening ports on Host are 80, 22, 443 only. if I opened ports 80, 22, 443 VM it should be working. However if I opened port 21 on VM, will it work? If it works, does it mean the port 21 on Host is opened also? My understanding is that the network traffic goes from VM's virtual network adapter to Host's physical network adapter. So the ports on these 2 network adapters should match. Am I correct to say this?

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  • Patching and PCI Compliance

    - by Joel Weise
    One of my friends and master of the security universe, Darren Moffat, pointed me to Dan Anderson's blog the other day.  Dan went to Toorcon which is a security conference where he went to a talk on security patching titled, "Stop Patching, for Stronger PCI Compliance".  I realize that often times speakers will use a headline grabbing title to create interest in their talk and this one certainly got my attention.  I did not go to the conference and did not see the presentation, so I can only go by what is in the Toorcon agenda summary and on Dan's blog, but the general statement to stop patching for stronger PCI compliance seems a bit misleading to me.  Clearly patching is important to all systems management and should be a part of any organization's security hygiene.  Further, PCI does require the patching of systems to maintain compliance.  So it's important to mention that organizations should not simply stop patching their systems; and I want to believe that was not the speakers intent. So let's look at PCI requirement 6: "Unscrupulous individuals use security vulnerabilities to gain privileged access to systems. Many of these vulnerabilities are fixed by vendor- provided security patches, which must be installed by the entities that manage the systems. All critical systems must have the most recently released, appropriate software patches to protect against exploitation and compromise of cardholder data by malicious individuals and malicious software." Notice the word "appropriate" in the requirement.  This is stated to give organizations some latitude and apply patches that make sense in their environment and that target the vulnerabilities in question.  Haven't we all seen a vulnerability scanner throw a false positive and flag some module and point to a recommended patch, only to realize that the module doesn't exist on our system?  Applying such a patch would obviously not be appropriate.  This does not mean an organization can ignore the fact they need to apply security patches.  It's pretty clear they must.  Of course, organizations have other options in terms of compliance when it comes to patching.  For example, they could remove a system from scope and make sure that system does not process or contain cardholder data.  [This may or may not be a significant undertaking.  I just wanted to point out that there are always options available.] PCI DSS requirement 6.1 also includes the following note: "Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months." Notice there is no mention to stop patching one's systems.  And the note also states organization may apply a risk based approach. [A smart approach but also not mandated].  Such a risk based approach is not intended to remove the requirement to patch one's systems.  It is meant, as stated, to allow one to prioritize their patch installations.   So what does this mean to an organization that must comply with PCI DSS and maintain some sanity around their patch management and overall operational readiness?  I for one like to think that most organizations take a common sense and balanced approach to their business and security posture.  If patching is becoming an unbearable task, review why that is the case and possibly look for means to improve operational efficiencies; but also recognize that security is important to maintaining the availability and integrity of one's systems.  Likewise, whether we like it or not, the cyber-world we live in is getting more complex and threatening - and I dont think it's going to get better any time soon.

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  • How to prevent nginx from locking files on mounted samba partition in Centos 6

    - by Bruce Kirkpatrick
    I'm using nginx 1.3.8 inside a centos 6.3 virtualbox 4.2.4 virtual machine. The system is running the latest software available via yum update. The host OS is windows 7. The site files nginx is serving are on mounted samba partition, which is a folder on the host Windows system. I.e., inside linux, nginx paths are referring to /home/vhosts and this is mounted from D:\vhosts\ on windows. The samba partition is mounted as root with 777 privileges. /etc/fstab looks like this, but with real ip, username, password: //hostip/vhosts /home/vhosts cifs username=username,password=SECRETPASSWORD,uid=root,gid=root,file_mode=0777,dir_mode=0777,rw,_netdev 0 0 I.e. linux/nginx reads from the windows share, and not the opposite. in /etc/samba/smb.conf, I have tried to disable all samba locking features, but it seems to have no effect even after rebooting the virtual machine. locking=no share modes=no oplocks = no level2 oplocks = no kernel oplocks =no I'm receiving "Access is denied" errors in Windows or linux when attempting to overwrite the javascript file in windows that has been accessed at least once with nginx. If I run "service nginx reload", the lock is removed and I'm able to save the file. That's why I think it is nginx causing the lock. The same problem occurs with directories. However, that may be a different issue not related to the use of samba. I'm using samba so that I can manage the source code outside of the virtual machine. Also note that after I run "service nginx reload", the file I'm editing is actually automatically deleted from the windows host. SOLVED: I just reviewed my nginx.conf file. It appears the "open_file_cache" feature is what is causing the lock and deleted files. When I set this option to open_file_cache off;, My problem is resolved. I will repost as the answer when it allows me to do so.

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  • ArchBeat Link-o-Rama for 2012-03-28

    - by Bob Rhubart
    Beware the 'Facebook Effect' when service-orienting information technology | Joe McKenrick www.zdnet.com Experiences seen with Facebook provide a fair warning to shared-service providers in enterprises. Cookbook: SES and UCM setup | George Maggessy blogs.oracle.com WebCenter A-Team member George Maggessy guides you through setting up the integration between UCM and SES. Using Oracle VM with Amazon EC2 | Marc Fielding www.pythian.com "If you’re planning on running Oracle VM with Amazon EC2, there are some important limitations you should know about," says Pythian's Marc Fielding. Oracle Enterprise Pack for Eclipse 12.1.1 update on OTN blogs.oracle.com Oracle Enterprise Pack for Eclipse (OEPE) 12.1.1.0.1 was released to OTN last week with support for new standards and several new features. Thought for the Day "If the mind really is the finest computer, then there are a lot of people out there who need to be rebooted." — Tim Bryce

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  • Windows Vista: Screen remains darkened for 30-60 seconds *after* UAC prompt

    - by sf2k
    Fixing someone's Vista computer. Process: I click any program or process that opens a User Account Control prompt. Screen goes dim so you may hit Continue to perform a secure user action. I click Continue Screen goes black for 30 seconds to 1 minute while you wait for the screen to return. In another example I click Cancel and screen still then goes black for 30 seconds to a minute. In that timeframe a chime goes off while you wait. (No chime if it was being cancelled.) Then screen comes back to continue with whatever. Something is occurring after the UAC prompt. Considering everything is practically a UAC acceptance this can get pretty annoying pretty quickly. Laptop has external monitor to regular external plug. Works fine. Laptop also has USB IOGEAR additional external video card. This is problematic but when unplugged same above behaviour occurs. I've ruled out monitor interference since same blackout after the UAC prompt appears with external monitors plugged in or when rebooted with no external monitors. Any suggestions on how to address this problem?

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  • Is it possible to show " New Task" of Task Manager from tasks of Task Manager only?

    - by WebMAOhist
    I work on remote Windows Server 2008 machine over RDP and frequently need to revive broken copy&pasting over RDP. Which is killing rdpclip process in Task Manger (tab "Processes") and launching it gain by: switching to tab Applications -- pressing button "New Task..." -- typing 'rdpclip'-- clicking OK. Well, I do not need to type 'rdpclip' if it is the last used command. The problem that in "Create New Task" of Windows Task Manager I always launch rdpclip only but it shows the last run program from Windows command prompt (Win +R), usually it is "notepad" for me. Is it possible to bind the last used command/task to Task Manager only? and how?

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  • Sophos UTM in Hyper-V

    - by TheD
    So, I had a previous thread about this Virtualizing Firewalls/UTM. Essentially, I have configured what I think would work, but networking isn't my strong point! Two Virtual Adapters - with IP addresses 192.168.0.2 (External) and 192.168.0.3 (Internal) respectively. The External Adapater looks at 192.168.0.1 (my Zyxel) for it's default gateway. The Internal Adapter, 192.168.0.3, which is what the Sophos UTM listens on, has it's default gateway set to 192.168.0.2, the IP of the External Lan interface. So, PC (192.168.0.11, DHCP) --> (LAN) --> Switch --> 192.168.0.3 (Internal LAN Interface IP) --> Sophos UTM --> 192.168.0.2 (External LAN Interface IP) --> 192.168.0.1 --> Internet Would this be the correct setup, or am I completely out of the game here? Cheers!

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  • OWSM Policy Repository in JDeveloper - Tips & Tricks - 11g

    - by Prakash Yamuna
    In this blog post I discussed about the OWSM Policy Repository that is embedded in JDeveloper. However some times people may run into issues with the embedded repository. Here is screen snapshot that shows the error you may run into (click on the image for larger image): If you run into "java.lang.IllegalArgumentException: WSM-04694 : An invalid directory was provided to connect to a file-base MDS repository." this caused due to spaces in the folder name. Here is a quick way to workaround this issue by running "Jdeveloper.exe - su". Hope people find this useful!

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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  • “Big Data” Is A Small Concept Unless You Can Apply It To The Customer Experience

    - by Michael Hylton
    There’s been a lot of recent talk in the industry about “big data”.  Much can be said about the importance of big data and the results from it, but you need to always consider the customer experience when analyzing and applying customer data. Personalization and merchandising drive the user experience.  Big data should enable you to gain valuable insight into each of your customers and apply that insight at the moment they are on your Web site, talking to one of your call center agents, or any other touchpoint.  While past customer experience is important, you need to combine that with what your customer is doing on your Web site now as well what they are doing and saying on social networking sites.  It’s key to have a 360 degree view of your customer across all of your touchpoints in order to provide that relevant and consistent experience that they come to expect when interacting with your brand. Big data can enable you to effectively market, merchandize, and recommend the right products to the right customers and the right time.  By taking customer data and applying it to product recommendations, you have an opportunity to gain a greater share of wallet through the cross-selling and up-selling of additional products and services.  You can also build sustaining loyalty programs to continue to engage with your customers throughout their long-term relationship with your brand.

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