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• PARTNER WEBCAST- INNOVATIONS IN PRODUCTS PROGRAM (FORMERLY KNOWN AS COMPETENCE VIRTUAL)

  - by mseika

  PARTNER WEBCAST- INNOVATIONS IN PRODUCTS PROGRAM (FORMERLY KNOWN AS COMPETENCE VIRTUAL) JULY 2ND, 2012 AT 04:00 PM CET (03:00 PM GMT)I am pleased to invite you to join the Innovations in Products –webcast. Innovations in Products will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A Document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Products helps you to improve your after sales Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle Applications products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle Application portfolio – for your and your customer’s benefit. Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Note: At the latter part of this email you have also 17 links into the recent Applications Products presentations and 6 links into the Public Sector Value Proposition presentations that were presented in Innovations in Industries -program. Product breakout sessions: Fusion Applications Technology and Extensibility Fusion Applications - Transforming your Back-Office Accounting Function Fusion HCM & Talent Overview & Extensibility Fusion HCM Compensation Planning Enterprise PLM for the Product Value Chain Oracle's Asset Management and Maintenance Solution For more details please visit Innovations in Products and other breakout sessions on OPN page. Delivery Format Innovations in Products –program is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months.The next Innovations in Products web casts will be presented as follows: July 2nd 2012 October 1st 2012 January 14th 2013 April 8th 2013. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact me Markku Rouhiainen.

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• Lead, Follow, or Get out of the way

  - by Daniel Moth

  This is one of the sayings (attributed to Thomas Paine) that totally resonated with me from the first time I heard it, which was only 3 years ago during some training course at work: "Lead, Follow, or Get out of the way" You'll find many books with this title and you'll find it quoted by politicians and other leaders in various countries at various times... the quote is open to interpretation and works on many levels. To set the tone of what this means to me, I'll use a simple micro example: In any given conversation, you are either leading it or following it, at different times/snapshots of the conversation. If you are not willing or able to lead it, and you are not willing or able to follow it, then you should depart. The bad alternative which this guidance encourages you NOT to do is to stick around and obstruct progress by not following, not leading, and simply complaining or trying to derail the discussion in no particular direction. The same pattern applies at your position/role at work. Either follow your management/leadership team, or try to lead them to what you think is a better place, or change jobs. Don't stick around complaining about the direction things are going, while not actively trying to either change things or make peace with it. In the previous paragraph you can replace the word "your management" with "the people reporting to you" and the guidance still holds. Either lead your direct reports to where you think they should go, or follow their lead, or change jobs. Complaining about folks not taking direction while doing nothing is not a maintainable state. To me this quote is not about a permanent state, it is not about some people always leading and some always following: It is about a role/hat that anybody can play/wear at any given moment. One minute I am leading you, the next I am following you, and the next we are both following someone else and so on... When there is disagreement, debate the different directions for as long as it takes for you to be comfortable that you can either follow or lead. If you don't become comfortable with either of those, get out of the way. Something to remember is that it is impossible to learn how to lead well, without learning how to follow well (probably deserves its own blog entry)... Things go wrong when someone thinks that they must always be leading, or when everybody wants to follow and nobody steps up to lead... Things go wrong when more than one person wants to lead and they don't try to reach agreement on a shared direction, stubbornly sticking to their guns pulling the rest of the team in multiple directions... Things go wrong when more than one person wants to lead and after numerous and lengthy discussions, none of them decides to follow or get out of the way... Things go wrong when people don't want to lead, don't want to follow, and insist on sticking around... While there are a few ways things that can go wrong as enumerated in the previous paragraph, the most common one in my experience is the last one I mentioned. You'll recognize these folks as the ones that always complain about everything that is wrong with their company/product but do nothing about it. Every time you hear someone giving feedback on how something is wrong or suboptimal, ask them "So now that you identified the problem, what do you think the solution is and what are you doing to drive us to that solution?" The next time things start going wrong, step up and remind everyone: Lead, Follow, or Get out of the way. For more perspectives, and for input to help you form your own interpretation, search the web for this phrase to see in what contexts it is being used (bing, google). Finally, regardless of your political views, I hope you can appreciate if only as an example this perspective of someone leading by actually getting out of the way. Comments about this post by Daniel Moth welcome at the original blog.

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• Cloud hosted CI for .NET projects

  - by Scott Dorman

  Originally posted on: http://geekswithblogs.net/sdorman/archive/2014/06/02/cloud-hosted-ci-for-.net-projects.aspxContinuous integration (CI) is important. If you don’t have it set up…you should. There are a lot of different options available for hosting your own CI server, but they all require you to maintain your own infrastructure. If you’re a business, that generally isn’t a problem. However, if you have some open source projects hosted, for example on GitHub, there haven’t really been any options. That has changed with the latest release of AppVeyor, which bills itself as “Continuous integration for busy developers.” What’s different about AppVeyor is that it’s a hosted solution. Why is that important? By being a hosted solution, it means that I don’t have to maintain my own infrastructure for a build server. How does that help if you’re hosting an open source project? AppVeyor has a really competitive pricing plan. For an unlimited amount of public repositories, it’s free. That gives you a cloud hosted CI system for all of your GitHub projects for the cost of some time to set them up, which actually isn’t hard to do at all. I have several open source projects (hosted at https://github.com/scottdorman), so I signed up using my GitHub credentials. AppVeyor fully supported my two-factor authentication with GitHub, so I never once had to enter my password for GitHub into AppVeyor. Once it was done, I authorized GitHub and it instantly found all of the repositories I have (both the ones I created and the ones I cloned from elsewhere). You can even add “build badges” to your markdown files in GitHub, so anyone who visits your project can see the status of the lasted build. Out of the box, you can simply select a repository, add the build project, click New Build and wait for the build to complete. You now have a complete CI server running for your project. The best part of this, besides the fact that it “just worked” with almost zero configuration is that you can configure it through a web-based interface which is very streamlined, clean and easy to use or you can use a appveyor.yml file. This means that you can define your CI build process (including any scripts that might need to be run, etc.) in a standard file format (the YAML format) and store it in your repository. The benefits to that are huge. The file becomes a versioned artifact in your source control system, so it can be branched, merged, and is completely transparent to anyone working on the project. By the way, AppVeyor isn’t limited to just GitHub. It currently supports GitHub, BitBucket, Visual Studio Online, and Kiln. I did have a few issues getting one of my projects to build, but the same day I posted the problem to the support forum a fix was deployed, and I had a functioning CI build about 5 minutes after that. Since then, I’ve provided some additional feature requests and had a few other questions, all of which have seen responses within a 24-hour period. I have to say that it’s easily been one of the best customer support experiences I’ve seen in a long time. AppVeyor is still young, so it doesn’t yet have full feature parity with some of the older (more established) CI systems available,  but it’s getting better all the time and I have no doubt that it will quickly catch up to those other CI systems and then pass them. The bottom line, if you’re looking for a good cloud-hosted CI system for your .NET-based projects, look at AppVeyor.

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• Oracle GoldenGate 11g Release 2 Launch Webcast Replay Available

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} For those of you who missed Oracle GoldenGate 11g Release 2 launch webcasts last week, the replay is now available from the following url. Harnessing the Power of the New Release of Oracle GoldenGate 11g I would highly recommend watching the webcast to meet many new features of the new release and hear the product management team respond to the questions from the audience in a nice long Q&A section. In my blog last week I listed the media coverage for this new release. There is a new article published by ITJungle talking about Oracle GoldenGate’s heterogeneity and support for DB2 for iSeries: Oracle Completes DB2/400 Support in Data Replication Tool As mentioned in last week’s blog, we received over 150 questions from the audience and in this blog I'd like to continue to post some of the frequently asked,  questions and their answers: Question: What are the fundamental differences between classic data capture and integrated data capture? Do both use the redo logs in the source database? Answer: Yes, they both use redo logs. Classic capture parses the redo log data directly, whereas the Integrated Capture lets the Oracle database parse the redo log record using an internal API. Question: Does GoldenGate version need to match Oracle Database version? Answer: No, they are not directly linked. Oracle GoldenGate 11g Release 2 supports Oracle Database version 10gR2 as well. For Oracle Database version 10gR1 and Oracle Database version 9i you will need GoldenGate11g Release 1 or lower. And for Oracle Database 8i you need Oracle GoldenGate 10 or earlier versions. Question: If I already use Data Guard, do I need GoldenGate? Answer: Data Guard is designed as the best disaster recovery solution for Oracle Database. If you would like to implement a bidirectional Active-Active replication solution or need to move data between heterogeneous systems, you will need GoldenGate. Question: On Compression and GoldenGate, if the source uses compression, is it required that the target also use compression? Answer: No, the source and target do not need to have the same compression settings. Question: Does GG support Advance Security Option on the Source database? Answer: Yes it does. Question: Can I use GoldenGate to upgrade the Oracle Database to 11g and do OS migration at the same time? Answer: Yes, this is a very common project where GoldenGate can eliminate downtime, give flexibility to test the target as needed, and minimize risks with fail-back option to the old environment. For more information on database upgrades please check out the following white papers: Best Practices for Migrating/Upgrading Oracle Database Using Oracle GoldenGate 11g Zero-Downtime Database Upgrades Using Oracle GoldenGate Question: Does GoldenGate create any trigger in the source database table level or row level to for real-time data integration? Answer: No, GoldenGate does not create triggers. Question: Can transformation be done after insert to destination table or need to be done before? Answer: It can happen in the Capture (Extract) process, in the  Delivery (Replicat) process, or in the target database. For more resources on Oracle GoldenGate 11gR2 please check out our Oracle GoldenGate 11gR2 resource kit as well.

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• WebCenter Customer Spotlight: Hyundai Motor Company

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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• Problems with moving 2D circle/box collision detection

  - by dario3004

  This is my first game ever and I'm a newbie in computer physics. I've got this code for the collision detection and it works fine for BOTTOM and TOP collision.It miss the collision detection with the paddle's edge and angles so I've (roughly) tried to implement it. Main method that is called for bouncing, it checks if it bounce with wall, or with top (+ right/left side) or with bottom (+ right/left side): protected void handleBounces(float px, float py) { handleWallBounce(px, py); if(mBall.y < getHeight()/4){ if (handleRedFastBounce(mRed, px, py)) return; if (handleRightSideBounce(mRed,px,py)) return; if (handleLeftSideBounce(mRed,px,py)) return; } if(mBall.y > getHeight()/4 * 3){ if (handleBlueFastBounce(mBlue, px, py)) return; if (handleRightSideBounce(mBlue,px,py)) return; if (handleLeftSideBounce(mBlue,px,py)) return; } } This is the code for the BOTTOM bounce: protected boolean handleRedFastBounce(Paddle paddle, float px, float py) { if (mBall.goingUp() == false) return false; // next position tx = mBall.x; ty = mBall.y - mBall.getRadius(); // actual position ptx = px; pty = py - mBall.getRadius(); dyp = ty - paddle.getBottom(); xc = tx + (tx - ptx) * dyp / (ty - pty); if ((ty < paddle.getBottom() && pty > paddle.getBottom() && xc > paddle.getLeft() && xc < paddle.getRight())) { mBall.x = xc; mBall.y = paddle.getBottom() + mBall.getRadius(); mBall.bouncePaddle(paddle); playSound(mPaddleSFX); increaseDifficulty(); return true; } else return false; } As long as I understood it should be something like this: So I tried to make the "left side" and "right side" bounce method: protected boolean handleLeftSideBounce(Paddle paddle, float px, float py){ // next position tx = mBall.x + mBall.getRadius(); ty = mBall.y; // actual position ptx = px + mBall.getRadius(); pty = py; dyp = tx - paddle.getLeft(); yc = ty + (pty - ty) * dyp / (ptx - tx); if (ptx < paddle.getLeft() && tx > paddle.getLeft()){ System.out.println("left side bounce1"); System.out.println("yc: " + yc + "top: " + paddle.getTop() + " bottom: " + paddle.getBottom()); if (yc > paddle.getTop() && yc < paddle.getBottom()){ System.out.println("left side bounce2"); mBall.y = yc; mBall.x = paddle.getLeft() - mBall.getRadius(); mBall.bouncePaddle(paddle); playSound(mPaddleSFX); increaseDifficulty(); return true; } } return false; } I think I'm quite near to the solution but I'm having big troubles with the new "yc" formula. I tried so many versions of it but since I don't know the theory behind it I can't adjust for the Y axis. Since the Y axis is inverted I even tried this: yc = ty - (pty - ty) * dyp / (ptx - tx); I tried Googling it but I can't seem to find a solution for it. Also this method fails when ball touches the angle and I don't think is a nice way because it just test "one" point of the ball and probably there will be many cases in which the ball won't bounce.

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• SO-Aware Service Explorer – Configure and Export your services from VS 2010 into the repository

  - by cibrax

  We have introduced a new Visual Studio tool called “Service Explorer” as part of the new SO-Aware SDK version 1.3 to help developers to configure and export any regular WCF service into the SO-Aware service repository. This new tool is a regular Visual Studio Tool Window that can be opened from “View –> Other Windows –> Services Explorer”. Once you open the Services Explorer, you will able to see all the available WCF services in the Visual Studio Solution. In the image above, you can see that a “HelloWorld” service was found in the solution and listed under the Tool window on the left. There are two things you can do for a new service in tool, you can either export it to SO-Aware repository or associate it to an existing service version in the repository. Exporting the service to SO-Aware means that you want to create a new service version in the repository and associate the WCF service WSDL to that version. Associating the service means that you want to use a version already created in SO-Aware with the only purpose of managing and centralizing the service configuration in SO-Aware. The option for exporting a service will popup a dialog like the one bellow in which you can enter some basic information about the service version you want to create and the repository location. The option for associating a service will popup a dialog in which you can pick any existing service version repository and the application configuration file that you want to keep in sync for the service configuration. Two options are available for configuring a service, WCF Configuration or SO-Aware. The WCF Configuration option just tells the tool that the service will use the standard WCF configuration section “system.serviceModel” but that section must be updated and kept in sync with the configuration selected for the service in the repository. The SO-Aware configuration option will tell the tool that the service configuration will be resolved at runtime from the repository. For example, selecting SO-Aware will generate the following configuration in the selected application configuration file, <configuration> <configSections> <section name="serviceRepository" type="Tellago.ServiceModel.Governance.ServiceConfiguration.ServiceRepositoryConfigurationSection, Tellago.ServiceModel.Governance.ServiceConfiguration" /> </configSections> <serviceRepository url="http://localhost/soaware/servicerepository.svc"> <services> <service name="ref:HelloWorldService(1.0)@dev" type="SOAwareSampleService.HelloWorldService" /> </services> </serviceRepository> </configuration> As you can see the tool represents a great addition to the toolset that any developer can use to manage and centralize configuration for WCF services. In addition, it can be combined with other useful tools like WSCF.Blue (Web Service Contract First) for generating the service artifacts like schemas, service code or the service WSDL itself.

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• An Actionable Common Approach to Federal Enterprise Architecture

  - by TedMcLaughlan

  The recent “Common Approach to Federal Enterprise Architecture” (US Executive Office of the President, May 2 2012) is extremely timely and well-organized guidance for the Federal IT investment and deployment community, as useful for Federal Departments and Agencies as it is for their stakeholders and integration partners. The guidance not only helps IT Program Planners and Managers, but also informs and prepares constituents who may be the beneficiaries or otherwise impacted by the investment. The FEA Common Approach extends from and builds on the rapidly-maturing Federal Enterprise Architecture Framework (FEAF) and its associated artifacts and standards, already included to a large degree in the annual Federal Portfolio and Investment Management processes – for example the OMB’s Exhibit 300 (i.e. Business Case justification for IT investments).A very interesting element of this Approach includes the very necessary guidance for actually using an Enterprise Architecture (EA) and/or its collateral – good guidance for any organization charged with maintaining a broad portfolio of IT investments. The associated FEA Reference Models (i.e. the BRM, DRM, TRM, etc.) are very helpful frameworks for organizing, understanding, communicating and standardizing across agencies with respect to vocabularies, architecture patterns and technology standards. Determining when, how and to what level of detail to include these reference models in the typically long-running Federal IT acquisition cycles wasn’t always clear, however, particularly during the first interactions of a Program’s technical and functional leadership with the Mission owners and investment planners. This typically occurs as an agency begins the process of describing its strategy and business case for allocation of new Federal funding, reacting to things like new legislation or policy, real or anticipated mission challenges, or straightforward ROI opportunities (for example the introduction of new technologies that deliver significant cost-savings).The early artifacts (i.e. Resource Allocation Plans, Acquisition Plans, Exhibit 300’s or other Business Case materials, etc.) of the intersection between Mission owners, IT and Program Managers are far easier to understand and discuss, when the overlay of an evolved, actionable Enterprise Architecture (such as the FEA) is applied.  “Actionable” is the key word – too many Public Service entity EA’s (including the FEA) have for too long been used simply as a very highly-abstracted standards reference, duly maintained and nominally-enforced by an Enterprise or System Architect’s office. Refreshing elements of this recent FEA Common Approach include one of the first Federally-documented acknowledgements of the “Solution Architect” (the “Problem-Solving” role). This role collaborates with the Enterprise, System and Business Architecture communities primarily on completing actual “EA Roadmap” documents. These are roadmaps grounded in real cost, technical and functional details that are fully aligned with both contextual expectations (for example the new “Digital Government Strategy” and its required roadmap deliverables - and the rapidly increasing complexities of today’s more portable and transparent IT solutions.  We also expect some very critical synergies to develop in early IT investment cycles between this new breed of “Federal Enterprise Solution Architect” and the first waves of the newly-formal “Federal IT Program Manager” roles operating under more standardized “critical competency” expectations (including EA), likely already to be seriously influencing the quality annual CPIC (Capital Planning and Investment Control) processes.  Our Oracle Enterprise Strategy Team (EST) and associated Oracle Enterprise Architecture (OEA) practices are already engaged in promoting and leveraging the visibility of Enterprise Architecture as a key contributor to early IT investment validation, and we look forward in particular to seeing the real, citizen-centric benefits of this FEA Common Approach in particular surface across the entire Public Service CPIC domain - Federal, State, Local, Tribal and otherwise. Read more Enterprise Architecture blog posts for additional EA insight!

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• Viewport / Camera Calculation in 2D Game

  - by Dave

  we have a 2D game with some sprites and tiles and some kind of camera/viewport, that "moves" around the scene. so far so good, if we wouldn't had some special behaviour for your camera/viewport translation. normally you could stick the camera to your player figure and center it, resulting in a very cheap, undergraduate, translation equation, like : vec_translation -/+= speed (depending in what keys are pressed. WASD as default.) buuuuuuuuuut, we want our player figure be able to actually reach the bounds, when the viewport/camera has reached a maximum translation. we came up with the following solution (only keys a and d are the shown here, the rest is just adaption of calculation or maybe YOUR super-cool and elegant solution :) ): if(keys[A]) { playerX -= speed; if(playerScreenX <= width / 2 && tx < 0) { playerScreenX = width / 2; tx += speed; } else if(playerScreenX <= width / 2 && (tx) >= 0) { playerScreenX -= speed; tx = 0; if(playerScreenX < 0) playerScreenX = 0; } else if(playerScreenX >= width / 2 && (tx) < 0) { playerScreenX -= speed; } } if(keys[D]) { playerX += speed; if(playerScreenX >= width / 2 && (-tx + width) < sceneWidth) { playerScreenX = width / 2; tx -= speed; } if(playerScreenX >= width / 2 && (-tx + width) >= sceneWidth) { playerScreenX += speed; tx = -(sceneWidth - width); if(playerScreenX >= width - player.width) playerScreenX = width - player.width; } if(playerScreenX <= width / 2 && (-tx + width) < sceneWidth) { playerScreenX += speed; } } i think the code is rather self explaining: keys is a flag container for currently active keys, playerX/-Y is the position of the player according to world origin, tx/ty are the translation components vital to background / npc / item offset calculation, playerOnScreenX/-Y is the actual position of the player figure (sprite) on screen and width/height are the dimensions of the camera/viewport. this all looks quite nice and works well, but there is a very small and nasty calculation error, which in turn sums up to some visible effect. let's consider following piece of code: if(playerScreenX <= width / 2 && tx < 0) { playerScreenX = width / 2; tx += speed; } it can be translated into plain english as : if the x position of your player figure on screen is less or equal the half of your display / camera / viewport size AND there is enough space left LEFT of your viewport/camera then set players x position on screen to width half, increase translation (because we subtract the translation from something we want to move). easy, right?! doing this will create a small delta between playerX and playerScreenX. after so much talking, my question appears now here at the bottom of this document: how do I stick the calculation of my player-on-screen to the actual position of the player AND having a viewport that is not always centered aroung the players figure? here is a small test-case in processing: http://pastebin.com/bFaTauaa thank you for reading until now and thank you in advance for probably answering my question.

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• Grub Rescue Unknown Filesystem Error. Grub Corrupted or Filesystem?

  - by nightcrawler

  Now it has happened twice & have been pulling my hairs now... I have installed xubuntu on my external hardisk & have been using it for about 3 months. It has three partitions, one of 500 mb mounted at /boot, 2nd one of 48gb mounted at / & the rest (out of 160gb) is ntfs partition....used as normal external storage. The last storage supposedly acts as a buffer b/w Linux distributions & Win platform, buffer in the sense that it provides a universal channel for data transfers. I have constantly used this external hardisk for data transfers b/w win7 laptop & xubuntu (on this external hd) without any hassle. However, on of my desktops where I have ubuntu I (for the first time) attached this external drive which let me do data transfers where all three partitions properly mounted....but then nasty thing occurred the same that occurred before. I (as usual) tried booting via this external hd (one having xubuntu, one having being formerly used under Ubuntu) I got error Now I am totally devastated because similar thing happened ~6months before when I had fedora 17 in my external hd (instead of xubuntu) & after it was used under ubuntu the same happened...i didn't reported it because I already had planned towards debian instead of rpm! The mystery is that as long as I don't attach this external hd under ubuntu the data never** corrupts whereas under win xp/7 I can use it as a normal usb storage of coarse linux partitions aren’t available under win platforms... **From corrupts I mean hd fails to boot with the error mentioned however cant say whether data within remains untouched? It seems that my grub & or MBR is corrupted. Please sir guide me to solve this issue also why I cant attach & use linux external hds under linux platform Disk /dev/sdc: 160.0 GB, 160041884672 bytes 255 heads, 63 sectors/track, 19457 cylinders, total 312581806 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x0004e7d0 Device Boot Start End Blocks Id System /dev/sdc1 * 2048 976895 487424 83 Linux /dev/sdc2 978942 96874495 47947777 5 Extended /dev/sdc3 96874496 312575999 107850752 7 HPFS/NTFS/exFAT /dev/sdc5 978944 94726143 46873600 83 Linux /dev/sdc6 94728192 96874495 1073152 82 Linux swap / Solaris I can recall for sure that have seen a thread here when a similar problem occurred & in response someone gave solution of how to mount (now invisible) partitions & recover important data in them. I have misplaced that URL so if any can guide me thither because my important documents resides in / partition What I already have done: Without success I have tried this & related solutions What I plan to do: I believe that filesystem has corrupted & would you recommend solution like this provided I cant recall whether my /boot (500mb) partition was ext4 or ext2 though I am sure that my / (48gb) partition was ext4 UPDATE 1 Attached my external hd under Ubuntu ran followinf command as root grub-install /dev/sdc where /dev/sdc was my external hd containing corrupted xubuntu....it reported all done! I re-ran fdisk -l but to my disappointment it reported Disk /dev/sdc: 160.0 GB, 160041884672 bytes 255 heads, 63 sectors/track, 19457 cylinders, total 312581806 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x1b6b9167 Disk /dev/sdc doesn't contain a valid partition table ...& now I can't even access its ntfs partition (former /dev/sdc3) please help? UPDATE 2 TestDisk (by cgsecurity) failed at founding any partition table :( TestDisk 6.13, Data Recovery Utility, November 2011 Christophe GRENIER <[email protected]> http://www.cgsecurity.org Disk /dev/sdc - 160 GB / 149 GiB - CHS 19457 255 63 Partition Start End Size in sectors

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• Fetching Partition Information

  - by Mike Femenella

  For a recent SSIS package at work I needed to determine the distinct values in a partition, the number of rows in each partition and the file group name on which each partition resided in order to come up with a grouping mechanism. Of course sys.partitions comes to mind for some of that but there are a few other tables you need to link to in order to grab the information required. The table I’m working on contains 8.8 billion rows. Finding the distinct partition keys from this table was not a fast operation. My original solution was to create  a temporary table, grab the distinct values for the partitioned column, then update via sys.partitions for the rows and the $partition function for the partitionid and finally look back to the sys.filegroups table for the filegroup names. It wasn’t pretty, it could take up to 15 minutes to return the results. The primary issue is pulling distinct values from the table. Queries for distinct against 8.8 billion rows don’t go quickly. A few beers into a conversation with a friend and we ended up talking about work which led to a conversation about the task described above. The solution was already built in SQL Server, just needed to pull it together. The first table I needed was sys.partition_range_values. This contains one row for each range boundary value for a partition function. In my case I have a partition function which uses dayid values. For example July 4th would be represented as an int, 20130704. This table lists out all of the dayid values which were defined in the function. This eliminated the need to query my source table for distinct dayid values, everything I needed was already built in here for me. The only caveat was that in my SSIS package I needed to create a bucket for any dayid values that were out of bounds for my function. For example if my function handled 20130501 through 20130704 and I had day values of 20130401 or 20130705 in my table, these would not be listed in sys.partition_range_values. I just created an “everything else” bucket in my ssis package just in case I had any dayid values unaccounted for. To get the number of rows for a partition is very easy. The sys.partitions table contains values for each partition. Easy enough to achieve by querying for the object_id and index value of 1 (the clustered index) The final piece of information was the filegroup name. There are 2 options available to get the filegroup name, sys.data_spaces or sys.filegroups. For my query I chose sys.filegroups but really it’s a matter of preference and data needs. In order to bridge between sys.partitions table and either sys.data_spaces or sys.filegroups you need to get the container_id. This can be done by joining sys.allocation_units.container_id to the sys.partitions.hobt_id. sys.allocation_units contains the field data_space_id which then lets you join in either sys.data_spaces or sys.file_groups. The end result is the query below, which typically executes for me in under 1 second. I’ve included the join to sys.filegroups and to sys.dataspaces, and I’ve  just commented out the join sys.filegroups. As I mentioned above, this shaves a good 10-15 minutes off of my original ssis package and is a really easy tweak to get a boost in my ETL time. Enjoy.

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• Tetris Movement - Implementation

  - by James Brauman

  Hi gamedev, I'm developing a Tetris clone and working on the input at the moment. When I was prototyping, movement was triggered by releasing a directional key. However, in most Tetris games I've played the movement is a bit more complex. When a directional key is pressed, the shape moves one space in that direction. After a short interval, if the key is still held down, the shape starts moving in the direction continuously until the key is released. In the case of the down key being pressed, there is no pause between the initial movement and the subsequent continuous movement. I've come up with a solution, and it works well, but it's totally over-engineered. Hey, at least I can recognize when things are getting silly, right? :) public class TetrisMover { List registeredKeys; Dictionary continuousPressedTime; Dictionary totalPressedTime; Dictionary initialIntervals; Dictionary continousIntervals; Dictionary keyActions; Dictionary initialActionDone; KeyboardState currentKeyboardState; public TetrisMover() { *snip* } public void Update(GameTime gameTime) { currentKeyboardState = Keyboard.GetState(); foreach (Keys currentKey in registeredKeys) { if (currentKeyboardState.IsKeyUp(currentKey)) { continuousPressedTime[currentKey] = TimeSpan.Zero; totalPressedTime[currentKey] = TimeSpan.Zero; initialActionDone[currentKey] = false; } else { if (initialActionDone[currentKey] == false) { keyActions[currentKey](); initialActionDone[currentKey] = true; } totalPressedTime[currentKey] += gameTime.ElapsedGameTime; if (totalPressedTime[currentKey] = initialIntervals[currentKey]) { continuousPressedTime[currentKey] += gameTime.ElapsedGameTime; if (continuousPressedTime[currentKey] = continousIntervals[currentKey]) { keyActions[currentKey](); continuousPressedTime[currentKey] = TimeSpan.Zero; } } } } } public void RegisterKey(Keys key, TimeSpan initialInterval, TimeSpan continuousInterval, Action keyAction) { if (registeredKeys.Contains(key)) throw new InvalidOperationException( string.Format("The key %s is already registered.", key)); registeredKeys.Add(key); continuousPressedTime.Add(key, TimeSpan.Zero); totalPressedTime.Add(key, TimeSpan.Zero); initialIntervals.Add(key, initialInterval); continousIntervals.Add(key, continuousInterval); keyActions.Add(key, keyAction); initialActionDone.Add(key, false); } public void UnregisterKey(Keys key) { *snip* } } I'm updating it every frame, and this is how I'm registering keys for movement: tetrisMover.RegisterKey( Keys.Left, keyHoldStartSpecialInterval, keyHoldMovementInterval, () = { Move(Direction.Left); }); tetrisMover.RegisterKey( Keys.Right, keyHoldStartSpecialInterval, keyHoldMovementInterval, () = { Move(Direction.Right); }); tetrisMover.RegisterKey( Keys.Down, TimeSpan.Zero, keyHoldMovementInterval, () = { PerformGravity(); }); Issues that this doesn't address: If both left and right are held down, the shape moves back and forth really quick. If a directional key is held down and the turn finishes and the shape is replaced by a new one, the new one will move quickly in that direction instead of the little pause it is supposed to have. I could fix the issues, but I think it will make the solution even worse. How would you implement this?

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• RemoveHandler Issues with Custom Events

  - by Jeff Certain

  This is a case of things being more complicated that I thought they should be. Since it took a while to figure this one out, I thought it was worth explaining and putting all of the pieces to the answer in one spot. Let me set the stage. Architecturally, I have the notion of generic producers and consumers. These put items onto, and remove items from, a queue. This provides a generic, thread-safe mechanism to load balance the creation and processing of work items in our application. Part of the IProducer(Of T) interface is: 1: Public Interface IProducer(Of T) 2: Event ItemProduced(ByVal sender As IProducer(Of T), ByVal item As T) 3: Event ProductionComplete(ByVal sender As IProducer(Of T)) 4: End Interface Nothing sinister there, is there? In order to simplify our developers’ lives, I wrapped the queue with some functionality to manage the produces and consumers. Since the developer can specify the number of producers and consumers that are spun up, the queue code manages adding event handlers as the producers and consumers are instantiated. Now, we’ve been having some memory leaks and, in order to eliminate the possibility that this was caused by weak references to event handles, I wanted to remove them. This is where it got dicey. My first attempt looked like this: 1: For Each producer As P In Producers 2: RemoveHandler producer.ItemProduced, AddressOf ItemProducedHandler 3: RemoveHandler producer.ProductionComplete, AddressOf ProductionCompleteHandler 4: producer.Dispose() 5: Next What you can’t see in my posted code are the warnings this caused. The 'AddressOf' expression has no effect in this context because the method argument to 'AddressOf' requires a relaxed conversion to the delegate type of the event. Assign the 'AddressOf' expression to a variable, and use the variable to add or remove the method as the handler.  Now, what on earth does that mean? Well, a quick Bing search uncovered a whole bunch of talk about delegates. The first solution I found just changed all parameters in the event handler to Object. Sorry, but no. I used generics precisely because I wanted type safety, not because I wanted to use Object. More searching. Eventually, I found this forum post, where Jeff Shan revealed a missing piece of the puzzle. The other revelation came from Lian_ZA in this post. However, these two only hinted at the solution. Trying some of what they suggested led to finally getting an invalid cast exception that revealed the existence of ItemProducedEventHandler. Hold on a minute! I didn’t create that delegate. There’s nothing even close to that name in my code… except the ItemProduced event in the interface. Could it be? Naaaaah. Hmmm…. Well, as it turns out, there is a delegate created by the compiler for each event. By explicitly creating a delegate that refers to the method in question, implicitly cast to the generated delegate type, I was able to remove the handlers: 1: For Each producer As P In Producers 2: Dim _itemProducedHandler As IProducer(Of T).ItemProducedEventHandler = AddressOf ItemProducedHandler 3: RemoveHandler producer.ItemProduced, _itemProducedHandler 4:  5: Dim _productionCompleteHandler As IProducer(Of T).ProductionCompleteEventHandler = AddressOf ProductionCompleteHandler 6: RemoveHandler producer.ProductionComplete, _productionCompleteHandler 7: producer.Dispose() 8: Next That’s “all” it took to finally be able to remove the event handlers and maintain type-safe code. Hopefully, this will save you the same challenges I had in trying to figure out how to fix this issue!

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• Running Powershell from within SharePoint

  - by Norgean

  Just because something is a daft idea, doesn't mean it can't be done. We sometimes need to do some housekeeping - like delete old files or list items or… yes, well, whatever you use Powershell for in a SharePoint world. Or it could be that your solution has "issues" for which you have Powershell solutions, but not the budget to transform into proper bug fixes. So you create a "how to" for the ITPro guys. Idea: What if we keep the scripts in a list, and have SharePoint execute the scripts on demand? An announcements list (because of the multiline body field). Warning! Let us be clear. This list needs to be locked down; if somebody creates a malicious script and you run it, I cannot help you. First; we need to figure out how to start Powershell scripts from C#. Hit teh interwebs and the Googlie, and you may find jpmik's post: http://www.codeproject.com/Articles/18229/How-to-run-PowerShell-scripts-from-C. (Or MS' official answer at http://msdn.microsoft.com/en-us/library/ee706563(v=vs.85).aspx) public string RunPowershell(string powershellText, SPWeb web, string param1, string param2) { // Powershell ~= RunspaceFactory - i.e. Create a powershell context var runspace = RunspaceFactory.CreateRunspace(); var resultString = new StringBuilder(); try { // load the SharePoint snapin - Note: you cannot do this in the script itself (i.e. add-pssnapin etc does not work) PSSnapInException snapInError; runspace.RunspaceConfiguration.AddPSSnapIn("Microsoft.SharePoint.PowerShell", out snapInError); runspace.Open(); // set a web variable. runspace.SessionStateProxy.SetVariable("webContext", web); // and some user defined parameters runspace.SessionStateProxy.SetVariable("param1", param1); runspace.SessionStateProxy.SetVariable("param2", param2); var pipeline = runspace.CreatePipeline(); pipeline.Commands.AddScript(powershellText); // add a "return" variable pipeline.Commands.Add("Out-String"); // execute! var results = pipeline.Invoke(); // convert the script result into a single string foreach (PSObject obj in results) { resultString.AppendLine(obj.ToString()); } } finally { // close the runspace runspace.Close(); } // consider logging the result. Or something. return resultString.ToString(); } Ok. We've written some code. Let us test it. var runner = new PowershellRunner(); runner.RunPowershellScript(@" $web = Get-SPWeb 'http://server/web' # or $webContext $web.Title = $param1 $web.Update() $web.Dispose() ", null, "New title", "not used"); Next step: Connect the code to the list, or more specifically, have the code execute on one (or several) list items. As there are more options than readers, I'll leave this as an exercise for the reader. Some alternatives: Create a ribbon button that calls RunPowershell with the body of the selected itemsAdd a layout pageSpecify list item from query string (possibly coupled with content editor webpart with html that links directly to this page with querystring)WebpartListing with an "execute" columnList with multiselect and an execute button Etc!Now that you have the code for executing powershell scripts, you can easily expand this into a timer job, which executes scripts at regular intervals. But if the previous solution was dangerous, this is even worse - the scripts will usually be run with one of the admin accounts, and can do pretty much anything...One more thing... Note that as this is running "consoleless" calls to Write-Host will fail. Two solutions; remove all output, or check if the script is run in a console-window or not.  if ($host.Name -eq "ConsoleHost") { Write-Host 'If I agreed with you we'd both be wrong' }

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• how to write the code for this program specially in mathematica? [closed]

  - by asd

  I implemented a solution to the problem below in Mathematica, but it takes a very long time (hours) to compute f of kis or the set B for large numbers. Somebody suggested that implementing this in C++ resulted in a solution in less than 10 minutes. Would C++ be a good language to learn to solve these problems, or can my Mathematica code be improved to fix the performance issues? I don't know anything about C or C++ and it should be difficult to start to learn this languages. I prefer to improve or write new code in mathematica. Problem Description Let $f$ be an arithmetic function and A={k1,k2,...,kn} are integers in increasing order. Now I want to start with k1 and compare f(ki) with f(k1). If f(ki)f(k1), put ki as k1. Now start with ki, and compare f(kj) with f(ki), for ji. If f(kj)f(ki), put kj as ki, and repeat this procedure. At the end we will have a sub sequence B={L1,...,Lm} of A by this property: f(L(i+1))f(L(i)), for any 1<=i<=m-1 For example, let f is the divisor function of integers. Here I put some part of my code and this is just a sample and the question in my program could be more larger than these: «««««««««««««««««««««««««««««««««««« f[n_] := DivisorSigma[0, n]; g[n_] := Product[Prime[i], {i, 1, PrimePi[n]}]; k1 = g[67757] g[353] g[59] g[19] g[11] g[7] g[5]^2 6^3 2^7; k2 = g[67757] g[353] g[59] g[19] g[11] g[7] g[5] 6^5 2^7; k3 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5] 6^4 2^7; k4 = g[67759] g[349] g[53] g[19] g[11] g[7] g[5] 6^5 2^6; k5 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5] 6^4 2^8; k6 = g[67759] g[349] g[53] g[19] g[11] g[7] g[5]^2 6^3 2^7; k7 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5] 6^5 2^6; k8 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5] 6^4 2^9; k9 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5]^2 6^3 2^7; k10 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5] 6^5 2^7; k11 = g[67759] g[349] g[53] g[19] g[11] g[7] g[5]^2 6^4 2^6; k12 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5]^2 6^3 2^8; k13 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5]^2 6^4 2^6; k14 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5]^2 6^3 2^9; k15 = g[67757] g[359] g[53] g[19] g[11] g[7] g[5]^2 6^4 2^7; k16 = g[67757] g[359] g[53] g[23] g[11] g[7] g[5] 6^4 2^8; k17 = g[67757] g[359] g[59] g[19] g[11] g[7] g[5] 6^4 2^7; k18 = g[67757] g[359] g[53] g[23] g[11] g[7] g[5] 6^4 2^9; k19 = g[67759] g[353] g[53] g[19] g[11] g[7] g[5] 6^4 2^6; k20 = g[67763] g[347] g[53] g[19] g[11] g[7] g[5] 6^4 2^7; k = Table[k1, k2, k3, k4, k5, k6, k7, k8, k9, k10, k11, k12, k13, k14, k15, k16, k17, k18, k19, k20]; i = 1; count = 0; For[j = i, j <= 20, j++, If[f[k[[j]]] - f[k[[i]]] > 0, i = j; Print["k",i]; count = count + 1]]; Print["count= ", count] ««««««««««««««««««««««««««««««««««««

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• The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

  - by Richard Lefebvre

  During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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• Using Recursive SQL and XML trick to PIVOT(OK, concat) a "Document Folder Structure Relationship" table, works like MySQL GROUP_CONCAT

  - by Kevin Shyr

  I'm in the process of building out a Data Warehouse and encountered this issue along the way.In the environment, there is a table that stores all the folders with the individual level.  For example, if a document is created here:{App Path}\Level 1\Level 2\Level 3\{document}, then the DocumentFolder table would look like this:IDID_ParentFolderName1NULLLevel 121Level 232Level 3To my understanding, the table was built so that:Each proposal can have multiple documents stored at various locationsDifferent users working on the proposal will have different access level to the folder; if one user is assigned access to a folder level, she/he can see all the sub folders and their content.Now we understand from an application point of view why this table was built this way.  But you can quickly see the pain this causes the report writer to show a document link on the report.  I wasn't surprised to find the report query had 5 self outer joins, which is at the mercy of nobody creating a document that is buried 6 levels deep, and not to mention the degradation in performance.With the help of 2 posts (at the end of this post), I was able to come up with this solution:Use recursive SQL to build out the folder pathUse SQL XML trick to concat the strings.Code (a reminder, I built this code in a stored procedure.  If you copy the syntax into a simple query window and execute, you'll get an incorrect syntax error) Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} -- Get all folders and group them by the original DocumentFolderID in PTSDocument table;WITH DocFoldersByDocFolderID(PTSDocumentFolderID_Original, PTSDocumentFolderID_Parent, sDocumentFolder, nLevel)AS (-- first member      SELECT 'PTSDocumentFolderID_Original' = d1.PTSDocumentFolderID            , PTSDocumentFolderID_Parent            , 'sDocumentFolder' = sName            , 'nLevel' = CONVERT(INT, 1000000)      FROM (SELECT DISTINCT PTSDocumentFolderID                  FROM dbo.PTSDocument_DY WITH(READPAST)            ) AS d1            INNER JOIN dbo.PTSDocumentFolder_DY AS df1 WITH(READPAST)                  ON d1.PTSDocumentFolderID = df1.PTSDocumentFolderID      UNION ALL      -- recursive      SELECT ddf1.PTSDocumentFolderID_Original            , df1.PTSDocumentFolderID_Parent            , 'sDocumentFolder' = df1.sName            , 'nLevel' = ddf1.nLevel - 1      FROM dbo.PTSDocumentFolder_DY AS df1 WITH(READPAST)            INNER JOIN DocFoldersByDocFolderID AS ddf1                  ON df1.PTSDocumentFolderID = ddf1.PTSDocumentFolderID_Parent)-- Flatten out folder path, DocFolderSingleByDocFolderID(PTSDocumentFolderID_Original, sDocumentFolder)AS (SELECT dfbdf.PTSDocumentFolderID_Original            , 'sDocumentFolder' = STUFF((SELECT '\' + sDocumentFolder                                         FROM DocFoldersByDocFolderID                                         WHERE (PTSDocumentFolderID_Original = dfbdf.PTSDocumentFolderID_Original)                                         ORDER BY PTSDocumentFolderID_Original, nLevel                                         FOR XML PATH ('')),1,1,'')      FROM DocFoldersByDocFolderID AS dfbdf      GROUP BY dfbdf.PTSDocumentFolderID_Original) And voila, I use the second CTE to join back to my original query (which is now a CTE for Source as we can now use MERGE to do INSERT and UPDATE at the same time).Each part of this solution would not solve the problem by itself because:If I don't use recursion, I cannot build out the path properly.  If I use the XML trick only, then I don't have the originating folder ID info that I need to link to the document.If I don't use the XML trick, then I don't have one row per document to show in the report.I could conceivably do this in the report function, but I'd rather not deal with the beginning or ending backslash and how to attach the document name.PIVOT doesn't do strings and UNPIVOT runs into the same problem as the above.I'm excited that each version of SQL server provides us new tools to solve old problems and/or enables us to solve problems in a more elegant wayThe 2 posts that helped me along:Recursive Queries Using Common Table ExpressionHow to use GROUP BY to concatenate strings in SQL server?

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• Faster Trip to Innovation with Simplified Data Integration: Sabre Holdings Case Study

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Author: Irem Radzik, Director of Product Marketing, Data Integration, Oracle In today’s fast-paced, competitive environment, IT teams are under pressure to deliver technology solutions for many critical business initiatives as fast as possible. When the focus is on speed, it can be easy to continue to use old style, point-to-point custom scripts that grow organically to the point where they are unmanageable and too costly to maintain. As data volumes, data sources, and end users grow, uncoordinated data integration efforts create significant inefficiencies for both IT and business users. In addition to losing IT productivity due to maintaining spaghetti architecture, data integrity becomes a concern as well. Errors caused by inconsistent, data and manual data entry can prove very costly for companies and disrupt business activities. Many industry leaders recognize now that data should be moved in an automated and reliable manner across all platforms to have one version of the truth. By simplifying their data integration architecture and standardizing on a centralized approach, IT teams now accelerate time to market. Especially, using a centralized, shared-service approach brings agility, increases IT productivity, and frees up resources for innovation. One such industry leader that simplified its data integration architecture is Sabre Holdings. Sabre Holdings provides distribution and technology solutions for the travel industry, and is a winner of Oracle Excellence Awards for Fusion Middleware in 2011 in the data integration category. I had the pleasure to host Sabre Holdings on a public webcast and discuss their data integration best practices for data warehousing. In this webcast Sabre’s Amjad Saeed, presented how the company reduced complexity by consolidating systems and standardizing development on Oracle Data Integrator and Oracle GoldenGate for its global data warehouse development team. With Oracle’s complete real-time data integration solution, Sabre also streamlined support and maintenance operations, achieved real-time view in the execution of the integration processes, and can manage the data warehouse and business intelligence solution performance on demand. By reducing complexity and leveraging timely market insights, the company was able to decrease time to market by 40%. You can now listen to the webcast on demand: Sabre Holdings Case Study: Accelerating Innovation using Oracle Data Integration I invite you to hear directly from Sabre how to use advanced data integration capabilities to enable accelerated innovation. To learn more about Oracle’s data integration offering you can download our free resources.

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• Investigating Strategies For Functional Decomposition

  - by Liam McLennan

  Introducing Functional Decomposition Before I begin I must apologise. I think I am using the term ‘functional decomposition’ loosely, and probably incorrectly. For the purpose of this article I use functional decomposition to mean the recursive splitting of a large problem into increasingly smaller ones, so that the one large problem may be solved by solving a set of smaller problems. The justification for functional decomposition is that the decomposed problem is more easily solved. As software developers we recognise that the smaller pieces are more easily tested, since they do less and are more cohesive. Functional decomposition is important to all scientific pursuits. Once we understand natural selection we can start to look for humanities ancestral species, once we understand the big bang we can trace our expanding universe back to its origin. Isaac Newton acknowledged the compositional nature of his scientific achievements: If I have seen further than others, it is by standing upon the shoulders of giants   The Two Strategies For Functional Decomposition of Computer Programs Private Methods When I was working on my undergraduate degree I was taught to functionally decompose problems by using private methods. Consider the problem of painting a house. The obvious solution is to solve the problem as a single unit: public void PaintAHouse() { // all the things required to paint a house ... } We decompose the problem by breaking it into parts: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { // everything required to paint the undercoat } private void PaintTopcoat() { // everything required to paint the topcoat } The problem can be recursively decomposed until a sufficiently granular level of detail is reached: public void PaintAHouse() { PaintUndercoat(); PaintTopcoat(); } private void PaintUndercoat() { prepareSurface(); fetchUndercoat(); paintUndercoat(); } private void PaintTopcoat() { fetchPaint(); paintTopcoat(); } According to Wikipedia, at least one computer programmer has referred to this process as “the art of subroutining”. The practical issues that I have encountered when using private methods for decomposition are: To preserve the top level API all of the steps must be private. This means that they can’t easily be tested. The private methods often have little cohesion except that they form part of the same solution. Decomposing to Classes The alternative is to decompose large problems into multiple classes, effectively using a class instead of each private method. The API delegates to related classes, so the API is not polluted by the sub-steps of the problem, and the steps can be easily tested because they are each in their own highly cohesive class. Additionally, I think that this technique facilitates better adherence to the Single Responsibility Principle, since each class can be decomposed until it has precisely one responsibility. Revisiting my previous example using class composition: public class HousePainter { private undercoatPainter = new UndercoatPainter(); private topcoatPainter = new TopcoatPainter(); public void PaintAHouse() { undercoatPainter.Paint(); topcoatPainter.Paint(); } } Summary When decomposing a problem there is more than one way to represent the sub-problems. Using private methods keeps the logic in one place and prevents a proliferation of classes (thereby following the four rules of simple design) but the class decomposition is more easily testable and more compatible with the Single Responsibility Principle.

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• Where should instantiated classes be stored?

  - by Eric C.

  I'm having a bit of a design dilemma here. I'm writing a library that consists of a bunch of template classes that are designed to be used as a base for creating content. For example: public class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template() { //constructor } public void DoSomething() { //does something } ... } The problem is, not only is the library providing the templates, it will also supply quite a few predefined templates which are instances of these template classes. The question is, where do I put these instances of the templates? The three solutions I've come up with so far are: 1) Provide serialized instances of the templates as files. On the one hand, this solution would keep the instances separated from the library itself, which is nice, but it would also potentially add complexity for the user. Even if we provided methods for loading/deserializing the files, they'd still have to deal with a bunch of files, and some kind of config file so the app knows where to look for those files. Plus, creating the template files would probably require a separate app, so if the user wanted to stick with the files method of storing templates, we'd have to provide some kind of app for creating the template files. Also, this requires external dependencies for testing the templates in the user's code. 2) Add readonly instances to the template class Example: public class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template PredefinedTemplate { get { Template templateInstance = new Template(); templateInstance.Name = "Some Name"; templateInstance.Description = "A description"; ... return templateInstance; } } public Template() { //constructor } public void DoSomething() { //does something } ... } This method would be convenient for users, as they would be able to access the predefined templates in code directly, and would be able to unit test code that used them. The drawback here is that the predefined templates pollute the Template type namespace with a bunch of extra stuff. I suppose I could put the predefined templates in a different namespace to get around this drawback. The only other problem with this approach is that I'd have to basically duplicate all the namespaces in the library in the predefined namespace (e.g. Templates.SubTemplates and Predefined.Templates.SubTemplates) which would be a pain, and would also make refactoring more difficult. 3) Make the templates abstract classes and make the predefined templates inherit from those classes. For example: public abstract class Template { public string Name {get; set;} public string Description {get; set;} public string Attribute1 {get; set;} public string Attribute2 {get; set;} public Template() { //constructor } public void DoSomething() { //does something } ... } and public class PredefinedTemplate : Template { public PredefinedTemplate() { this.Name = "Some Name"; this.Description = "A description"; this.Attribute1 = "Some Value"; ... } } This solution is pretty similar to #2, but it ends up creating a lot of classes that don't really do anything (none of our predefined templates are currently overriding behavior), and don't have any methods, so I'm not sure how good a practice this is. Has anyone else had any experience with something like this? Is there a best practice of some kind, or a different/better approach that I haven't thought of? I'm kind of banging my head against a wall trying to figure out the best way to go. Thanks!

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• BI&EPM in Focus November 2012

  - by Mike.Hallett(at)Oracle-BI&EPM

  Customers ·       San Diego Unified School District Harnesses Attendance, Procurement, and Operational Data with Oracle Exalytics, Generating $4.4 Million in Savings ·       NilsonGroup chooses Oracle Exalytics In-Memory Machine as their solution to access critical data to keep its stores competitive with real-time Mobile BI:  Video ·       Nykredit, in the Danish Financial Sector, describes their experiences from testing the Exalytics Business Intelligence Machine: Video  ·       Sodexo chose Oracle Exalytics as their business analytics platform:  Video ·       AstraZeneca (US, Canada, MedImmune) Improves Insight, Analytics, and Reporting, Enterprisewide with Unified Planning on a Single Platform ·       Experian Consolidates Reporting Systems for One, Global View of Financial Data and Improves Planning for Continued Growth ·       Munchkin Gives its Line of Children’s Products Plenty of Room to Grow in an Upgraded Enterprise Application Environment ·       Top 20 EPM Customer Snapshots, in One Handy Booklet (link) ·       Customer and Partner Successes: Link to Complete Archive Enterprise Performance Management ·       Nov 15: Is Hope and Email the Core of your Reconciliation Process? (link) ·       Replay: Integrated Business Planning, Featuring Leggett & Platt (link) ·       Whitepaper: The New Competitive Advantage - Strategic CIO's Embrace the Cloud (link) ·       Press: Oracle Enterprise Performance Management Driving Significant Improvements in Budget Management and Reporting for Public Sector Organizations (link) ·       Enterprise Performance Management Video Feature Overviews, Now Available on YouTube (link) ·       NEW Solution Brief - Oracle Hyperion Planning on the Oracle Exalytics In-Memory Machine (link) ·       For Insurance sector: Datasheet for new release V2.0 - Oracle Quantitative Management and Reporting for Solvency II (link) ·       Whitepaper FSN 2012: Managing Risk and Uncertainty, an Executive's Guide to Integrated Business Planning (link) ·       NEW Datasheet for Oracle Planning and Budgeting Cloud Service (link) ·       Blog: Planning in the Cloud - For Real Business Intelligence ·       Press: Latest Release of Oracle Exalytics In-Memory Machine Software Enables Customers to View and Analyze Data at the Speed of Business (link) ·       Press: New Release (11.1.1.6.2BP1) of Oracle Business Intelligence Enables Users to Quickly Access and Analyze Key Business Information, Anytime, Anywhere (link) ·       Mark Hurd Interviewed on USA Today about Big Data & Analytics (link) ·       Whitepaper: Mastering Big Data - CFO Strategies to Transform Insight into Opportunity (link) ·       Nov 15: Improve Asset Utilization. Achieve Greater Profitability: Oracle Enterprise Asset Management Analytics (link) ·       Replay: Oracle Enterprise Asset Mgmt Analytics and Oracle Manufacturing Analytics (link) ·       Overload to Impact: An Industry Scorecard on Big Data Business Challenges (link) ·       Webcast Replay: Overview of Oracle Endeca Informational Discovery (link) ·       OBIEE 11g: Required and Recommended Patches and Patch Sets (link)

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• Inside Red Gate - Exercising Externally

  - by simonc

  Over the next few weeks, we'll be performing experiments on SmartAssembly to confirm or refute various hypotheses we have about how people use the product, what is stopping them from using it to its full extent, and what we can change to make it more useful and easier to use. Some of these experiments can be done within the team, some within Red Gate, and some need to be done on external users. External testing Some external testing can be done by standard usability tests and surveys, however, there are some hypotheses that can only be tested by building a version of SmartAssembly with some things in the UI or implementation changed. We'll then be able to look at how the experimental build is used compared to the 'mainline' build, which forms our baseline or control group, and use this data to confirm or refute the relevant hypotheses. However, there are several issues we need to consider before running experiments using separate builds: Ideally, the user wouldn't know they're running an experimental SmartAssembly. We don't want users to use the experimental build like it's an experimental build, we want them to use it like it's the real mainline build. Only then will we get valid, useful, and informative data concerning our hypotheses. There's no point running the experiments if we can't find out what happens after the download. To confirm or refute some of our hypotheses, we need to find out how the tool is used once it is installed. Fortunately, we've applied feature usage reporting to the SmartAssembly codebase itself to provide us with that information. Of course, this then makes the experimental data conditional on the user agreeing to send that data back to us in the first place. Unfortunately, even though this does limit the amount of useful data we'll be getting back, and possibly skew the data, there's not much we can do about this; we don't collect feature usage data without the user's consent. Looks like we'll simply have to live with this. What if the user tries to buy the experiment? This is something that isn't really covered by the Lean Startup book; how do you support users who give you money for an experiment? If the experiment is a new feature, and the user buys a license for SmartAssembly based on that feature, then what do we do if we later decide to pivot & scrap that feature? We've either got to spend time and money bringing that feature up to production quality and into the mainline anyway, or we've got disgruntled customers. Either way is bad. Again, there's not really any good solution to this. Similarly, what if we've removed some features for an experiment and a potential new user downloads the experimental build? (As I said above, there's no indication the build is an experimental build, as we want to see what users really do with it). The crucial feature they need is missing, causing a bad trial experience, a lost potential customer, and a lost chance to help the customer with their problem. Again, this is something not really covered by the Lean Startup book, and something that doesn't have a good solution. So, some tricky issues there, not all of them with nice easy answers. Turns out the practicalities of running Lean Startup experiments are more complicated than they first seem! Cross posted from Simple Talk.

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• PARTNER WEBCAST SERIES: INNOVATIONS IN APPLICATIONS - PROGRAM

  - by mseika

  Dear Partner, We are pleased to invite you to join the Innovations in Applications webcast series. Innovations in Applications will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute. Innovations in Applications will be presented as per the schedule below after the billable day (4:00 to 5:00 PM CET). The webcast is intended for Partner's Implementation Certified Specialists but Innovations in Applications is open for other Partner's personnel as well. At first, Oracle representative will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast. What are the Benefits for partners? Find out how Innovations in Applications helps you to improve your sales, after sales and delivery Discover new functions and features so you can enrich your Customers's solution Learn more about Oracle products, especially sales positioning Hear crucial questions raised by colleague alike, learn from their interest Engage and present your questions to subject experts Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit. Be inspired to seek further Product Training and Certifications - Make your competence known and recognized! Brand yourself! Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations. Useful Links for you to bookmark: To access previously presented Products presentations and Public Sector Value Proposition presentations, please go to the Recordings tab. You might want to bookmark the Enablement blog page Oracle Partner Enablement. Please check this regularly as we publish lots of good content here just for you. You might want to bookmark the Knowledge Zones page for solution-focused pages designed to jump start your path towards Specialization. You might want to bookmark the global event calendar page events.oracle.com. Delivery Format Innovations in Applications – program is a series of FREE prerecorded Oracle product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live. Innovations in Applications consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, Oracle representative will discuss Oracle's contribution to Partners. Then you'll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast. You can also see Innovations in Applications afterwards as its content will be available online for the next 6-12 months. The next Innovations in Applications webcasts will be presented as follows: July 1st 2013 (please see Next Webcast tab) For more information please click here. Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5. DurationMaximum 1 hour For further information please contact Markku Rouhiainen.

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• WF4 &ndash; Guess the number game!

  - by MarkPearl

  I posted yesterday how really good WF4 was looking. Today I thought I would show some real basics that I was able to figure out. This will be a simple example, I am going to make a flowchart workflow – which will prompt the user to guess the number until they guess the right number. Lets begin… Make a new project and make it a Workflow console Application. Then select the Workflow file and drag a FlowChart (2) to point 3. This will now show a green start circle in the designer form. We are going to work with primitives to start with. We are now going to drag a few objects onto the Workflow, We drag the WriteLine, Assign & Decision items onto the designer. Once they are dragged onto the designer we will want to link them up. The order that they are linked is critical since this will determine the order of the solution. In this case, we want the system to first ask “Guess a number”, then to wait for the user to input some code, and then to display “You got it” if they got it right, and “Try again” if they got it wrong. So we now link the arrows to the objects. This is done by moving the mouse pointer over the start objects and clicking on one of the toggles and then dragging it to the next object and releasing the button over one of the toggles. This will place an arrow from the source object to the target object. Okay… pretty simple stuff – now we just need these primitive objects to do stuff. Lets start with the WriteLine primitive. We place the text in inverted commas in the Text field. Because this field accepts any valid VB expression we could have put variables etc. in there if we wanted to. The next thing we want to do is allow the user to input a number. This brings up an interesting problem, if a user were to type in a number, there would need to be someway to declare a variable to hold that value for the life of the workflow. We can achieve this by declaring a variable. To declare a variable, move your cursor over the variables tab at the bottom of the workflow, and then type the name of the new variable in the “Create Variable” field and set it as shown in the image above. Now that we have a variable, we want to call the Console.Readline method and assign the inputted value from the Console to that variable. The code that cannot be seen is actually this – Convert.ToInt32(Console.ReadLine()) We now have a workflow that first prompts the user for a number, then allows the user to type in a number. We are almost done, we just need to make the system react to the value inputted. There are a few ways we could do this, I am going to use the Decision item. So select the Decision object on the designer and then view its properties (F4 for me), and in the condition field place a condition. For simplicity sake I have decided that if the user guesses 10, they will have guessed the number. This is now the completed workflow. Its really easy to understand and shows some really powerful principles for Business applications. You can run the application and see what it does. Imagine writing business solutions that do not worry about the exact flow of objects, but simply allows a business analyst or someone to configure the solution to work exactly as the business rules would dictate. And if the rules changed six months later all they would need to do is re-drag some of the flows. Now I do not know if WF4 will allow for this, but it feels like it is a step in the right direct.

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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