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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Windows 2008 additional disk going offline with reboots on Amazon EC2

  - by Ernest Mueller

  OK, so I took the stock Windows 2008 64-bit Amazon AMI and wanted to add a D: drive for page file space and crash dumps. I launched the instance with a second EBS volume attached as xvdf and went into Disk Management set it online, and added the page file and crash dump settings and all that works. But when I reboot, the box comes back up with that second drive as "Offline." How do I get that disk to automatically come online on reboot (or most notably, when I turn this into an AMI and launch more instances off it - I've tried that too and same deal with the D:).

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• What is the effect on LVM snapshot size when a file block is rewritten with it's original contents?

  - by NevilleDNZ

  I'm exploring using LVM snapshot's to off site incremental archives from a snapshot "master" file system. In essence: simply copy across only the files on the "master" that have changed since the last incremental copy to the "archive". Then snapshot the "archive" to retain the incremental. I am a bit puzzled as to the block usage behaviour of the archive's own incremental snapshot. I'm expecting that LVM is not smart enough to know that the "file block" is actually unchanged, and the a new copy will be allocated and written for the fresh "archive" file system. Can anyone confirm this, or point me to a document/page that gives some hints? BTW: the OS hard disk cache, hard disk physical cache and hard disk itself also doesn't need to do any actual "disk writes" as the "disk block" likewise is unnecessary. Any pointers to discussion of this style of optimisation would also be ineresting.

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• Weird system freeze. Nothing works keyboard/mouse/reset button - Ubuntu 12.04 64bits [closed]

  - by Simon

  I have fresh PC: i5 3570K with Intel 4000 onboard ASrock Z77 Extreme4-m 8GG RAM - Adata 1333Mhz... 1TB Seagate drive 7200rpm I've also fresh systems - Ubuntu/Win7 and today there was something strange. Ubuntu twice just freezed. Everything stopped, even keyboard and mouse wasn't responding. Even RESET button didn't work. Right now memtest is running, but I'd like to know, where else can i look for cause. Can it be software fault if even reset isn't working? Only long reset pressing rebooted PC... I'm a bit confused. Or should I test components - CPU, motherboard, disk. Which logs in Ubuntu should I check to diagnose cause? EHm I had few adventures with this PC already. Shipped motherboard was broken (ASrock Z68 Extreme3) and had old bios, so I had to contact with reseller, replace it and at the end decided on Z77, but everything took 3 weeks, so I have bad feelings... Edit: Both freezes were during editing something in gedit (it can be coincidence) and after few updates today - when memtest is end I'll check what was updated

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• Release: Oracle Java Development Kit 8, Update 20

  - by Tori Wieldt

  Java Development Kit 8, Update 20 (JDK 8u20) is now available. This latest release of the Java Platform continues to improve upon the significant advances made in the JDK 8 release with new features, security and performance optimizations. These include: new enterprise-focused administration features available in Oracle Java SE Advanced; products offering greater control of Java version compatibility; security updates; and a very useful new feature, the MSI compatible installer. Download Release Notes Java SE 8 Documentation New tools, features and enhancements highlighted from JDK 8 Update 20 are: Advanced Management Console The Java Advanced Management Console 1.0 (AMC) is available for use with the Oracle Java SE Advanced products. AMC employs the Deployment Rule Set (DRS) security feature, along with other functionality, to give system administrators greater and easier control in managing Java version compatibility and security updates for desktops within their enterprise and for ISVs with Java-based applications and solutions. MSI Enterprise JRE Installer Available for Windows 64 and 32 bit systems in the Oracle Java SE Advanced products, the MSI compatible installer enables system administrators to provide automated, consistent installation of the JRE across all desktops in the enterprise, free of user interaction requirements. Performance: String de-duplication resulting in a reduced footprint Improved support in G1 Garbage Collection for long running apps. A new 'force' feature in DRS (Deployment Rule Set) which allows system administrators to specify the JRE with which an applet or Java Web Start application will run. This is useful for legacy applications so end users don't need to approve security exceptions to run.  Java Mission Control 5.4 with new ease-of-use enhancements and launcher integration with Eclipse 4.4 JavaFX on ARM Nashorn performance improvement by persisting bytecode after inital compilation There's much more information to be found in the JDK 8u20 Release Notes.

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• Mixing JavaFX, HTML 5, and Bananas with the NetBeans Platform

  - by Geertjan

  The banana in the image below can be dragged. Whenever the banana is dropped, the current date is added to the viewer: What's interesting is that the banana, and the viewer that contains it, is defined in HTML 5, with the help of a JavaScript and CSS file. The HTML 5 file is embedded within the JavaFX browser, while the JavaFX browser is embedded within a NetBeans TopComponent class. The only really interesting thing is how drop events of the banana, which is defined within JavaScript, are communicated back into the Java class. Here's how, i.e., in the Java class, parse the HTML's DOM tree to locate the node of interest and then set a listener on it. (In this particular case, the event listener adds the current date to the InstanceContent which is in the Lookup.) Here's the crucial bit of code: WebView view = new WebView(); view.setMinSize(widthDouble, heightDouble); view.setPrefSize(widthDouble, heightDouble); final WebEngine webengine = view.getEngine(); URL url = getClass().getResource("home.html"); webengine.load(url.toExternalForm()); webengine.getLoadWorker().stateProperty().addListener( new ChangeListener() { @Override public void changed(ObservableValue ov, State oldState, State newState) { if (newState == State.SUCCEEDED) { Document document = (Document) webengine.executeScript("document"); EventTarget banana = (EventTarget) document.getElementById("banana"); banana.addEventListener("click", new MyEventListener(), true); } } }); It seems very weird to me that I need to specify "click" as a string. I actually wanted the drop event, but couldn't figure out what the arbitrary string was for that. Which is exactly why strings suck in this context. Many thanks to Martin Kavuma from the Technical University of Eindhoven, who I met today and who inspired me to go down this interesting trail.

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• People != Resources

  - by eddraper

  Ken Tabor’s blog post “They Are not Resources – We Are People” struck a chord with me.  I distinctly remember hearing the term “resources” within the context of “people” for the first time back in the late 90’s.  I was in a meeting at Compaq and a manager had been faced with some new scope for an IT project he was managing.  His response was that he needed more “resources” in order to get the job done.  As I knew the timeline for the project was fixed and the process for acquiring additional funding would almost certainly extend beyond his expected delivery date, I wondered what he meant.  After the meeting, I asked him what he meant… his response was that he needed some more “bodies” to get the job done.  For a minute, my mind whirred… why is it so difficult to simply say “people?”  This particular manager was neither a bad person nor a bad manager… quite the contrary.  I respected him quite a bit and still do.  Over time, I began to notice that he was what could be termed an “early adopter” of many “Business speak” terms – such as “sooner rather than later,” “thrown a curve,” “boil the ocean” etcetera.  Over time, I’ve discovered that much of this lexicon can actually be useful, though cliché and overused.  For example, “Boil the ocean” does serve a useful purpose in distilling a lot of verbiage and meaning into three simple words that paint a clear mental picture.  The term “resources” would serve a similar purpose if it were applied to the concept of time, funding, or people.  The problem is that this never happened.  “Resources”, “bodies”, “ICs” (individual contributors)… this is what “people” have become in the IT business world.  Why?  We’re talking about simple word choices here.  Why have human beings been deliberately dehumanized and abstracted in this manner? What useful purpose does it serve other than to demean and denigrate?

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• How should I architect a personal schedule manager that runs 24/7?

  - by Crawford Comeaux

  I've developed an ADHD management system for myself that's attempting to change multiple habits at once. I know this is counter to conventional wisdom, but I've tried the conventional for years & am now trying it my way. (just wanted to say that to try and prevent it from distracting people from the actual question) Anyway, I'd like to write something to run on a remote server that monitors me, helps me build/avoid certain habits, etc. What this amounts to is a system that: runs 24/7 may have multiple independent tasks to run at once may have tasks that require other tasks to run first lets tasks be scheduled by specific time, recurrence (ie. "run every 5 mins"), or interval (ie. "run from 2pm to 3pm") My first naive attempt at this was just a single PHP script scheduled to run every minute by cron (language was chosen in order to use a certain library, but no longer necessary). The logic behind when to run this or that portion of code got hairy pretty quick. So my question is how should I approach this from here? I'm not tied to any one language, though I'm partial to python/javascript. Thoughts: Could be done as a set of scripts that include a scheduling mechanism with one script per bit of logic...but the idea just feels wrong to me. Building it as a daemon could be helpful, but still unsure what to do about dozens of if-else statements for detecting the current time

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• sp_releaseapplock timeout expired cause?

  - by Darian Miller

  I've been using a combination of sp_getapplock and sp_releaseapplock for some custom application locking purposes for years now with success and just the last few days I've started to get some timeout expired errors on a sp_releaseapplock which is a bit puzzling. When listing the current locks, there's less than a dozen of these active, and the rest of the dedicated server is way underutilized at the moment (less than 100 batches/sec with a mutli-processor, 32GB Ram, higher end machine.) Is there a specific resource to be monitored that may point me in the right direction for determing why such a lightweight operation is timing out? This is called within a stored proc with a timeout of 120 seconds which seems to be amazingly long for this operation to timeout on. SQL 2000 SP4 running on Windows 2003 Server. TSQL used (@pLockUniqueName is VarChar(255)) EXEC @pLockSuccess = sp_getapplock @pLockUniqueName, 'Exclusive', 'Session', 0 EXEC @pUnLockSuccess = sp_releaseapplock @pLockUniqueName, 'Session' Thanks, Darian

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• Want to SASL/TLS authentication

  - by Naval

  I want to send mail from remote client from my server(centos 5 and 64 bit) for this i need to sasl auth but i have no idea about it what changes i have to make in my server and client here I want to make things more clear my server's hostname/Ip is = test02.s80.in/176.67.172.209 now i want to authenticat remote client vps2.smail.info and vps1.smail.info to deliver mail .. so plz help me if any systematic way to do sasl/tls authentication for these clients... i am using DNS load-balancing(round-robin) mx record lookup technique for load balancing..

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• mod_rewrite directory path to deeper directory

  - by DA.

  I don't usually work with LAMP and am a bit stumped getting a site working locally. The site is set up to be used via localhost: 1) http://localhost/mysite However, the way the site files are physically on the server the root is located as such: 2) /var/www/mysite/trunk/site I'm trying to figure out a way where I could type #1 but have apache actually looking for the files in #2 so that all of the asset/page links in the web application work. Is mod_rewrite the solution? If so, I'm stumped on the syntax. I have this but it won't work (due, I assume, to it causing an infinite loop) RewriteRule ^mysite/ mysite/trunk/site I have a hunch I need to sprinkle on some regex?

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• Problem with installing Nvidia display drivers on Ubuntu 13.10

  - by Pascal

  Hello everyone and thank you for taking a look at this topic! I'm currently trying out Ubuntu 13.10 but I keep hitting a wall when it comes to installing a driver. I've tried: sudo apt-get install nvidia-current This resulted in a un-bootable system. The screen just stayed black and the cursor displayed as an 'X'. After that I did had to re-install Ubuntu. The computer I'm using is an Acer-Aspire-V3 with a build in Nvidia geforce GT 630M and also with a Intel HD graphics chip-set (not sure if chip-set is the right word here). "lspci | grep VGA" output: pascal@pascal-Aspire-V3-571G:~$ lspci | grep VGA 00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09) 01:00.0 VGA compatible controller: NVIDIA Corporation GF108M [GeForce GT 630M] (rev a1) I've searched a bit here and there and found out that it would be wise to mention that this laptop is using (or so I think) Nvidia Optimus, not sure if it will add anything to the subject but at least I'll mention it just to be sure. Now to the questions: Q1 How is this caused and how can I fix it? Q2 What additional information could I provide to help you help me?

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• Raspberry Pi, Time Capsule Progress

  - by Richard Jones

  So by way of an update. I thought all was good with my Raspberry Pi, Debian and Netatalk Apple Time Capsule Clone. However something very strange going on. Although I could backup my Mac's + PC's fine to Raspberry Pi with external USB HD; strangely with RPI running, I couldn't use AirPlay. I found myself unable to play anything from Mac to Apple TV. So after lots of trying to make this work, I about turned and finally went out and got myself a 2TB Apple Time Capsule. More cash than I would want to spend on anything like this, but Apple you got me. I would like to offer a top tip, which maybe goes a small way to justifying silly expenditure... You can easily add a USB HD to any Time Capsule. I've just added a 3 TB external USB HD, giving me a 5 TB of total backup grunt. 3 TB External USB HD, was peanuts by comparison to Apple kit. So all working, its all solid as you'd expect.Apple 2, maybe me .5. But strong, solid backups now happening, without hassle (but a bit of a credit card bill to follow)

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• Strange Exchange 2010 Mailbox issues

  - by jmreicha

  A little bit of information on my environment. I have 2 Exchange 2010 mailbox servers setup in a DAG, connected to a VNX SAN via fiber for the mailbox database disks. One of the servers seems to be working fine as it isn't throwing any similar errors but the other has been receiving strange errors in Event Viewer. I haven't been able to find a pattern to when these happen and I'm not really sure what I should be looking at to troubleshoot this. At this point I am wondering if the issue resides on the SAN or if this is because of an improper shutdown or something else on the Exchange side of things? Here are a few of the errors if that helps:

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• One monitor getting spilled over into other monitor: how to do a 100% reset of gnome graphics configuration

  - by Paul Nathan

  I had to kill a VMWare process and afterwards, my monitor's configuration is buggy. I have 2 monitors in a side-by-side configuration. My right-hand monitor is the secondary monitor. Upon its right-hand side there are about 50 pixels showing from the left side of the lefthand monitor (ie, as if it was wrapped around). Further, my mouse clicks are registering as about 50 pixels sideways from where they should be. It's as if those 50 pixels between monitors got gobbled. What have I done? I've reset the screen configuration in multiple ways, using xrandr, multiple monitors app, etc. This persists in different side-by-side configurations, and also persists with another user. It does not occur with XFCE. Resetting the Window manager with the Compiz reset WM app does not fix this. I've concluded the burn-to-the-ground approach is likely the best, and would like to do a 100% reset of my graphics settings. It's an Intel integrated chipset. Removing ~/.config/monitors.xml did not work. Also, interestingly, the mouse can mouse-over the 50 errant pixels on the rhs of the right-hand monitor. I hypothesize that it's a compositing problem occurring at the layer where the background, selection, and clicks are caught. Also, inverting the right-hand monitor removes the issue, but renders the screen unusable. Even more datapoints: This happens in KDE as well Sometimes logging into Gnome and running xrandr --output DVI1 --auto resets it, but the issue immediately reappears when I press alt-tab. With Compiz Application Switch turned on, the workspace is 'pushed back' a bit, and the slice on the RHS follows it as well. I'm wondering if it's a flaw in the compiz workspace compositing configuration. I suspect the error was in the compositing configuration. I installed 11.10.

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• HP Ambient Light Sensor Adjustment

  - by Robin Day

  I have an HP nc4400 running Windows 7 64 bit. If I have the ambient light sensor enabled, it works well, but, its slightly too dim. I can turn off the light sensor and turn up the brightness manually and its more than bright enough. When I go to the brightness settings in Windows I can make the screen dimmer with the ambient light sensor enabled but cannot make it as bright as if it is disabled. So my question is, is it possible to keep the light sensor enabled but configure it so that the screen is brighter for given "ambient light". At the moment I have to turn it off whenever I'm in the office or outside in sunlight as I need the screen as bright as possible and it seems no matter how light it is, it never goes to full brightness when it's enabled.

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• Setting up scripts in Amazon EC2 Cloud

  - by racket99

  Hello, I am currently running a few perl and python scripts on a windows pc and would like to port over to the Amazon EC2 servers running 64-bit LINUX. The scripts are basic web scrapers that go to a variety of websites, get data and then save daily as csv files. I would like to install these in the cloud and get them running in an automated way so that they will run without my intervention. Also given that I don't want to lose all the data if the instance crashes, I should also upload the csv files to Amazon S3. Any idea how I can do this? I am not terribly versed in LINUX nor do I know Perl/Python well. What is the best way for me to tackle thi

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• Cannot Boot, How to recover

  - by Kendor

  Am running 11.10 64-bit with Gnome-shell. Something happened late Friday whereby my machine never gets to the login screen. I do get to an Ubuntu splash logo, after that I get a text screen that it hangs on. The screen is referring to issues with mounting various network resources, including VMWare and also some references to my NAS that are in fstab. If I hit "esc" I can get to the GRUB menu and into recovery console. If I try to do a file system check, I run into a similar error screen that I see when trying to boot normally. A possible clue here is that during my last good session I made some mods to the /etc/hosts file to reference another system which I'm connecting to with Synergy. I don't believe I have hardware issues as I'm able to boot properly with a Live USB and connect to my network/Internet. A few more tidbits. I have regular Dejadups backups on my NAS. I have a good Clonezilla whole drive image which is 4-6 weeks old.. My home is encrypted. I thought I'd try blowing away my hosts file via live USB, but when I mounted the hard drive everything was read-only and I couldn't figure out how to replace it. P.S. I logged in via CLI and modded the host file to remove the entry I'd made, to no avail. System continue to gets stuck on the following: CIFS VFS: default security mechanism requested. The default security mechanism will be upgraded from ntlm to ntlmv2 in kernel version 3.1s Would love some sober advice on how to attack this.

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• Accidentally deleted /opt/local/bin without backup. Any help?

  - by Aaron

  Hi all, I'm on a Mac OS X 10.5.8 I was recently uninstalling mysql5 from /opt/local/bin. I typed: rm -rf /opt/local/bin mysql* instead of rm -rf /opt/local/bin/mysql* This deleted my entire /opt/local/bin directory which puts me in a bit of a bind. Is there any way to recover these files? If not, I have a friend that is using a similar set of programs, would it be possible to use the contents of his folder? If I end up needing to re-install everything in this folder, what is the best way to go about doing this? Thanks in advance!

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• Preferred lambda syntax?

  - by Roger Alsing

  I'm playing around a bit with my own C like DSL grammar and would like some oppinions. I've reserved the use of "(...)" for invocations. eg: foo(1,2); My grammar supports "trailing closures" , pretty much like Ruby's blocks that can be passed as the last argument of an invocation. Currently my grammar support trailing closures like this: foo(1,2) { //parameterless closure passed as the last argument to foo } or foo(1,2) [x] { //closure with one argument (x) passed as the last argument to foo print (x); } The reason why I use [args] instead of (args) is that (args) is ambigious: foo(1,2) (x) { } There is no way in this case to tell if foo expects 3 arguments (int,int,closure(x)) or if foo expects 2 arguments and returns a closure with one argument(int,int) - closure(x) So thats pretty much the reason why I use [] as for now. I could change this to something like: foo(1,2) : (x) { } or foo(1,2) (x) -> { } So the actual question is, what do you think looks best? [...] is somewhat wrist unfriendly. let x = [a,b] { } Ideas?

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• Buffer System For Items

  - by Ohmages

  I am going to reference this image of what I want to accomplish in JavaScript. This is the Diablo buffer system. This question may be a bit advanced (or possibly not even allowed). But I was wondering how you might go about implementing this type of system in a JavaScript game. Currently to implement such a system in JavaScript escapes me, and I am turning to SO to get some suggestions, ideas, and hopefully some insight in how I could accomplish this without being to costly on the CPU. Some thoughts of mine for implementing such a system would be to: Create DIVS within a DIV that hold each position of the inventory Go through each item you own in a container and see which DIV it belongs to Make said item images the DIVs image This type of system might possibly work if ALL items were 1x1, but for this example its not going to work out. I am at a complete lost of ideas how to even accomplish this. Although, maybe rendering directly to the canvas and checking mouse cords could work, there would more than likely be A HUGE annoyance when checking if other items are overlapping each other (meaning you cant place the item down, and possibly switching item with the cursor item ). That said, what am I left with? Do I need to makeshift my own hack system with messy code, or is there some source out there (that I don't know about) that has replicated this type of system in their own game. I would be very grateful to get some replies on how you might go about doing this, and will accept answers that can logically explain how you might implement such a system (code is not required). P.S. Id like to use pure JavaScript, and nothing else (even though it might be "reinventing the wheel", I also like to learn).

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• OpenGL + Allegro. Moving from software drawing X Y to openGL is confusing

  - by Aaron

  Having a fair bit of trouble. I'm used to Allegro and drawing sprites on a bitmap buffer at X Y coords. Now I've started a test project with OpenGL and its weird. Basically, as far as I know, theirs many ways to draw stuff in OpenGL. At the moment, I think I'm creating a Quad? Whatever that is, and I think Ive given it a texture of a bitmap and them im drawing that: GLuint gl_image; bitmap = load_bitmap("cat.bmp", NULL); gl_image = allegro_gl_make_texture_ex(AGL_TEXTURE_MASKED, bitmap, GL_RGBA); glBindTexture(GL_TEXTURE_2D, gl_image); glBegin(GL_QUADS); glColor4ub(255, 255, 255, 255); glTexCoord2f(0, 0); glVertex3f(-0.5, 0.5, 0); glTexCoord2f(1, 0); glVertex3f(0.5, 0.5, 0); glTexCoord2f(1, 1); glVertex3f(0.5, -0.5, 0); glTexCoord2f(0, 1); glVertex3f(-0.5, -0.5, 0); glEnd(); So yeah. So I got a few questions: Is this the best way of drawing a sprite? Is it suitable? The big question: Can anyone help / Does anyone know any tutorials on this weird coordinate thing? If it even is that. It's vastly different from XY, but I want to learn it. I was thinking maybe I could learn how this weird positioning stuff works, and then write a function to try and translate it to X and Y coords. Thats about it. I'm still trying to figure it all out on my own but any contributions you guys can make would be greatly appreciated =D Thanks!

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• What is a good partitioning design/scheme for a multi-boot *nix system?

  - by static

  I'm planning to install Debian on my server. I would like to design the partitioning scheme in such a way, that I could install one or more other *nix distributives on that. So, reading many articles I think this scheme could be a good one for the initial idea of multi-boot: /grub /swap /LVM VG1 (for OS1) -> /boot (LV1) / (LV2) /tmp (LV3) /var ... /var/log /home /LVM VG2 (for OS2) -> /boot / /tmp /var /var/log /home ... (other distros) /LVM VG0 (for data) -> /data (LV1) But I'm confused a little bit now: what should be the labels for these partitions (unique or not) and what should be the mounting points looking as (/home (OS1) mounted to /home as well as /home (OS2)...)?

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• FTP error when doing file transfer

  - by Ernie

  I'm running vsftpd version 3.0.2 over FTPeS, and I'm having a bit of trouble with file transfers. It seems to work fine when I'm on the LAN, but not from an external IP address. I have the control port and data ports open on my server's software firewall and my router's firewall. When I'm using the service from an external IP address, it seems like sometimes a file transfer will complete, but it times out and I always get the client error: "426 Failure writing network stream". I've tried several clients. I'm thinking there is some sort of data sabotage either at the router or some server policy; maybe because I'm using passive ftp? Suggestions?

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• iTunes randomly plays songs while importing, and can't be stopped

  - by Steve Bennett

  I'm importing a gazillion songs over the network into iTunes. Every now and then, it starts playing the song it's currently importing. And because iTunes is basically frozen up during the import process, I can't actually stop it. Then it will suddenly jump to another song a bit later on. Pretty irritating. Is it a known issue? Anything I can do about it? Versions (oops): iTunes 10.5 (141), OS X 10.6.8

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