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  • Data Source Connection Pool Sizing

    - by Steve Felts
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

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  • Facial Recognition for Retail

    - by David Dorf
    My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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  • Blockbuster Time Machine

    - by David Dorf
    In another example of clinging to the core business much too long, DISH announced its closing the remaining 300 Blockbuster stores.  This reminds us that we must always be looking over our shoulders for the next big thing.  Blockbuster had the opportunity to buy Netflix, but it passed just as Barnes & Noble decided it didn't need to partner with Amazon.  Its so tempting to stick with a profitable business instead of taking a risk on a new idea.  Nevertheless, Blockbuster is history -- and this video from The Onion seals it. Historic ‘Blockbuster’ Store Offers Glimpse Of How Movies Were Rented In The Past

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  • Setting MTU on Exalogic

    - by csoto
    For many reasons, a system administrator may want to change the MTU settings of a server. But in a system like Exalogic which contains lots of interconnected nodes and other various components, it's important to understand how this applies to the different networks. For example, when bringing up bonding of InfiniBand an error like the following may be thrown: Bringing up interface bond1: SIOCSIFMTU: Invalid argument Both scripts ifcfg-ib0 and ifcfg-ib1 (from the /etc/sysconfig/network-scripts/ direectory) have MTU set to 65500, which is a valid MTU value only if all IPoIB slaves operate in connected mode and are configured with the same value, so the line below must be added to both network scripts and then restart the network: CONNECTED_MODE=yes By the way, an error of the form “SIOCSIFMTU: Invalid argument” indicates that the requested MTU was rejected by the kernel. Typically this would be due to it exceeding the maximum value supported by the interface hardware. In that case you must either reduce the MTU to a value that is supported or obtain more capable hardware. This problem has been seen when trying to modify the MTU using the ifconfig command, like the output of the example below: [root@elxxcnxx ~]# ifconfig ib1 mtu 65520 SIOCSIFMTU: Invalid argument It's important to insist that in most cases the nodes must be rebooted after the MTU size has been changed. Although in some circumstances it may work without a reboot, it is not how it is typically documented. Now, in order to achieve a reduced memory consumption and improve performance for network traffic received on IPoIB related interfaces, it is recommend to reduce the MTU value in interface configuration files for IPoIB related bonds from 65520 to 64000. The change needs to be made to interface configuration files under the /etc/sysconfig/network-scripts directory and applies to the interface configuration files for bonds over IPoIB related slave devices, for example /etc/sysconfig/network-scripts/ifcfg-bond1. However, keep in mind that the numeric portion of the interface filenames that corresponding to IPoIB interfaces is expected to vary across compute nodes and vServers and so cannot be relied upon to identify which interface files are for bonds are over IPoIB rather than EoIB related slave interfaces. To fix these MTU values to the recommended settings, there are very useful instructions and a script on the MOS Note 1624434.1, and it's applicable physical and virtual configurations of Exalogic. Regarding the recommended MTU value for EoIB related interfaces, its maximum appropriate value is 1500. If for some reason a vServer has been created with a higher value (set on the /etc/sysconfig/network-scripts/ifcfg-bond0 file), then it must be fixed. An error like the following could be thrown under this circumstance: [root@vServer ~]# service network restart ... Bringing up interface bond0:  SIOCSIFMTU: Invalid argument Also an error like the one below can be seen on the /var/log/messages file of the vServer: kernel: T5074835532 [mlx4_vnic] eth1:vnic_change_mtu:360: failed: new_mtu 64000 2026 The MOS Note 1611657.1 is very useful for this purpose.

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  • Aberdeen 10/25 Webcast: Service Excellence and the Path to Business Transformation

    - by Charles Knapp
    The uncertain economy has had a sustained impact on service organizations and processes. The impact has contributed to new complexities - new customer engagement channels, enhanced user and customer expectations, rapidly evolving technologies, increased competition, and increased compliance and regulatory mandates. Yet many organizations have embraced these challenges by investing in and transforming customer service to evolve, differentiate, and thrive under current constraints. What is their secret? Transforming Support Centers into Profit Centers According to the recent Aberdeen research report, “Service Excellence and the Path to Business Transformation”, service is now viewed as a strategic profit center at nearly 70% of organizations. As customers demand improved service, in terms of speed, efficiency and reliability, an organization's success has become increasingly dependent on optimizing the customer ownership experience. Those service organizations focused on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates.  Don't miss this opportunity to learn how to transform to provide the next generation of service offerings. Click here to register now for the webcast and download a complimentary copy of this informative new research paper.

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  • Install tmux on Mac OS X

    - by unixben
    This is a short run down on how to get tmux running on your Mac OS X system. The same methodology applies when compiling this on Solaris. What is tmux? According to the developer's page, "tmux is a terminal multiplexer: it enables a number of terminals (or windows), each running a separate program, to be created, accessed, and controlled from a single screen. tmux may be detached from a screen and continue running in the background, then later reattached". Why not just use screen? For me, the primary reason I switched to tmux from screen is the much easier configuration syntax that tmux offers. If you've ever struggled with formatting screen's caption or hardstatus line, then you will appreciate the ease with which you can achieve the same results in tmux. Preparing your environment You will need a C compiler installed. I believe that OS X ships by default with GNU make, but if not, then you will need to obtain it or use Xcode. Download the sources While I'm putting all this together, I like to keep everything neatly tucked away in a build directory. mkdir ~/build cd ~/build curl -OL http://downloads.sourceforge.net/tmux/tmux-1.5.tar.gz curl -OL http://downloads.sourceforge.net/project/levent/libevent/libevent-2.0/libevent-2.0.16-stable.tar.gz Unpack the sources tar xzf tmux-1.5.tar.gz tar xzf libevent-2.0.16-stable.tar.gz Compiling libevent cd libevent-2.0.16-stable ./configure --prefix=/opt make sudo make install Compiling tmux cd ../tmux-1.5 LDFLAGS="-L/opt/lib" CPPFLAGS="-I/opt/include" LIBS="-lresolv" ./configure --prefix=/opt make sudo make install That's all there is to it!

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  • The JavaFX Community Site on Java.net

    - by Tori Wieldt
    Community activity surrounding JavaFX has been steadily growing, with tweets, blog posts, and projects increasing in number. We are pleased to announce that there is now a JavaFX community site on Java.net at the following URL: javafxcommunity.com  This site is an aggregator of JavaFX information, where you can find links to JavaFX blog posts, tweets, and other resources.  Gerrit Grunwald and Jim Weaver are the community leaders for this site, and they welcome your feedback on how to make the JavaFX Community site more useful to you! Learn more on Jim Weaver’s Rich-Client Java Blog. 

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  • Hack Fest Going Strong!

    - by Yolande Poirier
    Today was the first day of  the Hack Fest at Devoxx, the Java developer conference in Belgium.  The Hack Fest started with the Raspberry Pi & Leap Motion hands-on lab. Vinicius Senger introduced the Java Embedded, Arduino and Raspberry Pi. Java Champion Geert Bevin presented the Leap Motion, a controller sensing your hands and fingers to play games by controlling the mouse as an example. "Programmers are cooler than musicians because they can create entire universe using all senses" explained Geert In teams, participants started building applications using Raspberry Pi, sensors and relays. One team tested the performance of Tomcat, Java EE and Java Embedded Suite on the Raspberry Pi. Another used built an text animation using a LCD screen. Teams are using the Leap Motion to close and open programs on the desktop and other teams are using it as a game control. 

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  • Context is Everything

    - by Angus Graham
    Normal 0 false false false EN-CA X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Context is Everything How many times have you have you asked a question only to hear an answer like “Well, it depends. What exactly are you trying to do?”.  There are times that raw information can’t tell us what we need to know without putting it in a larger context. Let's take a real world example.  If I'm a maintenance planner trying to figure out which assets should be replaced during my next maintenance window, I'm going to go to my Asset Management System.  I can get it to spit out a list of assets that have failed several times over the last year.  But what are these assets connected to?  Is there any safety consequences to shutting off this pipeline to do the work?  Is some other work that's planned going to conflict with replacing this asset?  Several of these questions can't be answered by simply spitting out a list of asset IDs.  The maintenance planner will have to reference a diagram of the plant to answer several of these questions. This is precisely the idea behind Augmented Business Visualization. An Augmented Business Visualization (ABV) solution is one where your structured data (enterprise application data) and your unstructured data (documents, contracts, floor plans, designs, etc.) come together to allow you to make better decisions.  Essentially we're showing your business data into its context. AutoVue allows you to create ABV solutions by integrating your enterprise application with AutoVue’s hotspot framework. Hotspots can be defined for your document. Users can click these hotspots to trigger actions in your enterprise app. Similarly, the enterprise app can highlight the hotspots in your document based on its business data, creating a visual dashboard of your business data in the context of your document. ABV is not new. We introduced the hotspot framework in AutoVue 20.1 with text hotspots. Any text in a PDF or 2D CAD drawing could be turned into a hotspot. In 20.2 we have enhanced this to include 2 new types of hotspots: 3D and regional hotspots. 3D hotspots allow you to turn 3D parts into hotspots. Hotspots can be defined based on the attributes of the part, so you can create hotspots based on part numbers, material, date of delivery, etc.  Regional hotspots allow an administrator to define rectangular regions on any PDF, image, or 2D CAD drawing. This is perfect for cases where the document you’re using either doesn’t have text in it (a JPG or TIFF for example) or if you want to define hotspots that don’t correspond to the text in the document. There are lots of possible uses for AutoVue hotspots.  A great demonstration of how our hotspot capabilities can help add context to enterprise data in the Energy sector can be found in the following AutoVue movies: Maintenance Planning in the Energy Sector - Watch it Now Capital Construction Project Management in the Energy Sector  -  Watch it Now Commissioning and Handover Process for the Energy Sector  -  Watch it Now

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  • Calling Web Service with Complex Parameters in ADF Mobile

    - by Shay Shmeltzer
    Many of the SOAP based web services out there have parameters of specific object types - so not just simple String/int inputs. The ADF Web service data control makes it quite simple to interact with them. And this applies also in the case of ADF Mobile. Since there were several thread on OTN asking about this - I thought I'll do a quick demo to refresh people memory about how you pass these "complex" parameters to your Web service methods. By the way - this video is also relevant if you are not doing mobile development, you'll basically use the exact same process for building "regular web" ADF applications that access these types of Web services. One more thing you might want to do after you create the page is look at the binding tab to see the method call in there, and notice the parameters for it in the structure property. Go and look at their NDValue property to get the complete picture.

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  • Avoiding the Black Hole of Leads

    - by Charles Knapp
    Sales says, "Marketing doesn’t deliver enough qualified leads. So, we generate 90% of our own leads." Meanwhile, Marketing says, "We generate most of the leads. But, Sales doesn’t contact them quickly enough, while the lead is still interested." According to Sirius Decisions: Up to 90% of leads never make it to closure Sales works on only 11% of the leads supplied by Marketing Only 18% of the leads Sales accepts convert to opportunities Yet, 45% of prospects typically buy a product from someone within 12 months The root cause of these commonplace complaints is a disconnect between the funnels of marketing and sales. Unfortunately, we often see companies with an assortment of poorly integrated marketing tools. It takes too long and too many people to move the data around, scrub it, upload it from one system to another, and get it routed to the right sales teams. As a result, leads fall through the cracks, contextual information is lost, and by the time sales actually contacts a customer it may be too late. Sales automation alone is not enough. Marketing automation (including social) is not enough. Sales and Marketing must work together. It’s time to connect the silos of marketing and sales pipelines and analytics. It’s time for integrated Sales and Marketing automation. Integrated pipelines improve lead quality and timeliness. Marketing systems can track a rich set of contextual information about a prospect–self-disclosed information about interests, content viewed, and so on. This insight can equip the sales rep with rich information to make a face-to-face conversation more relevant and more likely to convert to the next stage in the sales process. Integrated lead to revenue (LTR) management provides end-to-end visibility, enabling the company to measure what is working. Marketing can measure its impact on revenue and other business outcomes, and sales can harness and redirect marketing investments to areas where they most help achieve sales objectives. It’s a win-win play. Marketing delivers more leads that are qualified, cuts cost per lead, and demonstrates a strong Return on Marketing Investment (ROMI). Sales spends more time with warm leads and less time on cold calls, achieves higher close rates, and delivers more revenue. Learn more by attending our Integrated Sales and Marketing session at the upcoming CloudWorld conferences. Or, visit our Sales and Marketing Cloud Service site for videos and other learning resources.

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  • Virtual Developer Day - EMEA-friendly time

    - by Tori Wieldt
    OTN's Virtual Developer Day lets you learn about the latest technical improvements in Java without leaving your desk/couch/park bench. Watch informative tutorials on your laptop and improve your Java programming expertise and engage in live chat sessions with Java experts, all for FREE.  OTN Virtual Developer Day: Java Europe/Africa/Middle East - June 25 09:00 to 13:00 BST / 10:00 to 14:00 CEST / 13:30 to 17:30 IST / 12:00 to 16:00 MSK / 08:00 to 12:00 Corresponding UTC (GMT) After a short keynote, you can dive into one of these three tracks:  Java SE 8 Track Learn about the features scheduled for Java SE 8, including Lambda expressions, extension methods for interfaces and a new Date and Time API. Learn how to create basic apps with JavaFX.  Java EE Track Take a close look at the new functionality in Java EE 7. Get presentations and demos on JSON, WebSockets, Batch, Concurrency, JAX-RS 2, JMS 2,  Java Embedded Track Provides an introductions to the Raspberry Pi, the Keil board, ARM architecture, and how to make it all work with Java Embedded. You know Java, now really know Java. Register now!

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  • Questions Anyone?

    - by Kevin Smith
    I've been working with WebCenter Content for almost 9 years now and have a ton of topics rolling around my head that I'm sure would make excellent blog post once I find the time to write them up. Does anyone have any questions they would like answered? Like why does WCC do ...? How does this feature work? I can't seem to get this working? Post your question to the comments and if it is something on my list of topics I had planned on creating a blog post about I will move it to the top of the list.

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  • Don't miss Virtual Developer Day - All about ADF next week

    - by Shay Shmeltzer
    In case you haven't heard we are holding a free online virtual developer day next week - July 10th that you should attend - even if you think you already know ADF. First the registration link - http://bit.ly/fusiondev. While one of the tracks is aimed at developer who are relatively new to ADF - and cover ADF Faces, ADF Controller and a comparison of productivity with Forms and other tools - the two other tracks have great content on some topics that you might not be familiar with even if you already work with ADF. This include sessions about the upcoming ADF Mobile, The new ADF support in Eclipse and information about Application Life Cycle Management with ADF and JDeveloper. As well as sessions that will open your mind to the areas where ADF integrates with other Fusion Middleware Solutions such as ADF integration with BI, WebCenter and SOA. Most of the sessions are quite heavy on demos and you'll get a chance to interact with the presenters and ask questions during the live event. You should register even if you can't attend the live event - this way you'll get an email pointing you to the recorded sessions for on demand viewing. See you next week.

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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • How to deal with MySQL Connector/ODBC error "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'"

    - by user12653020
    I am sure many users run into a mysterious problem when perfectly working ODBC configurations started failing with errors like: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' The above error message might be preceded with something like [nxDc[yQ]. At the same time odbc.ini specifies in its DSN different SOCKET=/tmp/mysql.sock or a TCP connection SERVER=<remote_host_or_ip>. The question is, what had happened that the ODBC driver started to ignore the DSN options? The clue lies in the corrupted string [nxDc[yQ], which actually was [UnixODBC][MySQL] with each 2nd symbol removed. This is the case of bad conversion from SQLCHAR to SQLWCHAR. The UnixODBC driver manager took a single-byte character string from the client application and tried to convert it into the wide (multi-byte) characters for the Unicode version of MyODBC driver: Initially the piece of the connection string was represented by 1-byte chars like: [S][E][R][V][E][R][=][m][y][h][o][s][t][;] after the bad conversion to wide chars (commonly 2-byte UTF-16) [SE][RV][ER][=m][yh][os][t;] instead of [S\0][E\0][R\0][V\0][E\0][R\0][=\0][m\0][y\0][h\0][o\0][s\0][t\0][;\0] Naturally, the MyODBC driver could not parse the bad string and tried to use the default connection type (SOCKET) with the default value (/var/lib/mysql/mysql.sock) Now we know what happened, but why it happened? In most cases it happened because of using ODBCManageDataSourcesQ4 utility or its older analog ODBCConfig. When registering ODBC drivers they put lots of additional options and one of these options badly affects the UnixODBC driver manager itself. The solution is simple - remove or comment out the option in odbcinst.ini file (it is empty by default) set for the driver: [MySQL ODBC 5.2.6 Driver] Description    = Driver         = /home/dbs/myodbc526/lib/libmyodbc5w.so Driver64       = /home/dbs/myodbc526/lib/libmyodbc5w.so Setup          = /home/dbs/myodbc526/lib/libmyodbc5S.so Setup64        = /home/dbs/myodbc526/lib/libmyodbc5S.so UsageCount     = 1 CPTimeout      = 0 CPTimeToLive   = 0 IconvEncoding  =  # <--------- remove this line Trace          = TraceFile      = TraceLibrary   = After applying this simple solution (remove the line with IconvEncoding = ) everything came to normal. Prior to removing that line I tried putting different encoding names there, but the result was not good, so I really don't know how to properly use it. Unfortunately, UnixODBC manuals say nothing about it. Therefore, removing this option was the only way to get things done.

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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  • P-Commerce – What The Heck Is That?

    - by Michael Hylton
    We’ve heard of e-commerce, m-commerce (Mobile Commerce), and f-commerce (Facebook Commerce) but what is p-commerce?  It’s not truly a customer touchpoint or channel but the emphasis on personalization of the buying experience. Ask yourself how well do you know your customer?  Are you able to take what you know about them and apply it to their commerce activity with you and personalize the shopping experience? Much of this is dictated by have a complete 360 degree view of your customer, collecting data from your website, sales interactions, historical commerce purchases, call center activity, how they got to your website, etc. and applying it to their current commerce interaction.  Customers expect to have a similar interaction on your website as they would in your brick-and-mortar store, displaying the products and services that they might be interested in purchasing.

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  • Multiple Java EE Agents on Single Managed Server

    - by tina.wang
    A default JEE agent is created when you create domain, which is named as OracleDIAgent. 1. In Studio, duplicate the agent, change its name to genAgent, change the web application context to genagent. 2: Go to datasource of genAgent, drop all datasources.3: Generate server template. put the jar file under odi\common\templates\wls 4: Deploy this template by update the existing domain. Bring up the config.cmd, choose update existing domain. 5: Update the domain using the template that just generated. Go through the Configuration wizard. (I did not modify anything or configure anything here). 6: The wizard will give information says the deployment was successful. 7: Bring up the admin server and ODI_server1. 

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  • PEX Innovation Award 2013 nominate your SOA & BPM project success

    - by JuergenKress
    Please submit your Oracle SOA or BPM project nomination by December 17th 2013. Key criteria: Innovation Employee satisfaction Project size & range Return of Investment Transparency SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: PEX,awad,Clemens Utschig-Utschig,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • Constituent Experience Counts In Public Sector

    - by Michael Seback
      Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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  • Recording Available - Features and Functions Payments Module

    - by MHundal
    The Payments Module recording provides a high-level overview of Payments Processing in ETPM.  The recording discusses the Payments Data Model, including Payment Events, Tenders, Tender Control, Deposit and Deposit Control.  In addition, there is a product demonstration of payment processing in the system. Payments Module Overview:  https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=67364002&rKey=9fe755e4f41a2d4d

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  • Java Magazine: Growing on Open

    - by Tori Wieldt
    The November/December issue of Java Magazine is now out, with several great Java stories, including: Growing on Open AgroSense provides an all-Java open source platform for sustainable farming and precision agriculture. An Engine for Big Data Hadoop uses Java for large-scale analytics. JavaFX in SpringStephen Chin shows you why to use the Spring framework on the client. JCP Executive Q&A: Mike MilinkovichThe Eclipse Foundation’s executive director assesses the state of Java and the JCP. Exploring Lambda Expressions for the Java Language and the JVMBen Evans, Martijn Verburg, and Trisha Gee help you get ready for lambda expressions in Java SE 8. Get Started with Java SE for Embedded Devices on Raspberry PiWe walk you through getting Linux and Java SE for Embedded Devices to run on the Raspberry Pi in less than an hour. Java NationGet the news from JavaOne 2012 in San Francisco. Java Magazine is a bi-monthly online publication. It includes technical articles on the Java language and platform; Java innovations and innovators; JUG and JCP news; Java events; links to online Java communities; and videos and multimedia demos. Subscriptions are free. Do you have feedback about Java Magazine? Send a tweet to @oraclejavamag.

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  • The Lease Standard Train is Back on Track

    - by Theresa Hickman
    As I was walking to the elevator, I ran into Seamus Moran, our resident accounting expert. Me: “Hi Seamus, where have you been? You don’t write, you don’t call, and you don’t send me flowers. I’ve been hearing more and more about the Lease Accounting topic. It looks like Congress is weighing in on it too and putting heat on FASB. According to a recent article in Reuters  “representatives Brad Sherman, a Democrat, and Republican John Campbell, have written to the U.S. Financial Accounting Standards Board warning of dire economic fallout from a plan to have companies put leases on their balance sheets." Here’s what Seamus had to say: Yes, but there have been some recent developments. The FASB and IASB cleared a logjam, resolved a final “content of the standard” issue, and articulated a way to move forward on Leases last Wednesday.  It looks like the Lease Standard Train is back on track.   We’ve just had a briefing from PwC. The Lease timeline now looks like this: Now to June 2012: The staff will write up the decisions June 2012: Boards will meet on “logistical” issues (glossed over) Oct, Nov, most likely December 2012: A New Lease Exposure Draft will be crafted January – April 2013: Public Comment period begins April to September 2013: Everyone to digest the comments and draft the final standard End of 2013 (Probably more like Early 2014): Publish the new Lease Accounting Standards 2015: Retroactive reporting 2017: New standard is effective It seems that leases under one year will be treated as “rent expense”. If it doesn’t cross two (annual) balance sheets, it doesn’t really matter. This is good news in terms of clarity, resolution, and moving forward on one of the last remaining items to converge the IFRS and U.S. GAAP standards. There are ambiguities, issues, concerns, et cetera, of course, and there are bright lines (“rules”) that bother the “no rules, please” people and ambiguities (“judgments”) that bother the “clarity, please” people, but at least the train isn’t falling off the tracks.  

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  • Hack Fest at Devoxx

    - by Yolande Poirier
    On November 11th and 12th, Devoxx attendees will get the chance to build a Java embedded application onsite. During the Raspberry Pi & Leap Motion hands-on labs on Monday and Tuesday mornings, you will learn about Raspberry Pi development with Java embedded using Leap Motion and other sensors. The afternoons are hacking time on a project of your choice. You can get your inspiration from existing projects. You can also use their project source code and improve on already developed applications.  The goal is for you to create something fun and innovative in only a couple of days, no matter your experience in embedded systems.  We provide you with equipment like the Raspberry Pi, sensors, and Leap Motion. Thanks to Stephan Janssen for lending us 10 Leap Motions for the Hack Fest. Raspberry Pi and sensors are pre-configured. You will access the sensors via a web address. You can build a project alone if you want. We also give the opportunity to brainstorm ideas with other attendees and maybe build something more complex. You will get one-on-one help from top-notch coaches. Vinicius Senger has tons of experience with Java and the Raspberry. He runs Java embedded challenges and give training year round. Geert Bevin contributed to many open source projects and his latest venture is with the Leap Motion. Bruno Borges's expertise is in connecting backend logic with great interfaces. Yara Senger is a Java Champion and a great Java embedded mentor.    Don't miss this opportunity! This is your chance to transform your idea into a Raspberry Pi or a Leap Motion application.

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