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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • Install IIS 7 on Windows Server 2008 R2

    IIS 7 is not installed on Windows Server 2008 R2 by default, and below is a good reference which helps us to add Web Server (IIS) role to the server. Install IIS 7 on Windows Server 2008 or Windows Server 2008 R2 Regards,Colt...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Notes on implementing Visual Studio 2010 Navigate To

    - by cyberycon
    One of the many neat functions added to Visual Studio in VS 2010 was the Navigate To feature. You can find it by clicking Edit, Navigate To, or by using the keyboard shortcut Ctrl, (yes, that's control plus the comma key). This pops up the Navigate To dialog that looks like this: As you type, Navigate To starts searching through a number of different search providers for your term. The entries in the list change as you type, with most providers doing some kind of fuzzy or at least substring matching. If you have C#, C++ or Visual Basic projects in your solution, all symbols defined in those projects are searched. There's also a file search provider, which displays all matching filenames from projects in the current solution as well. And, if you have a Visual Studio package of your own, you can implement a provider too. Micro Focus (where I work) provide the Visual COBOL language inside Visual Studio (http://visualstudiogallery.msdn.microsoft.com/ef9bc810-c133-4581-9429-b01420a9ea40 ), and we wanted to provide this functionality too. This post provides some notes on the things I discovered mainly through trial and error, but also with some kind help from devs inside Microsoft. The expectation of Navigate To is that it searches across the whole solution, not just the current project. So in our case, we wanted to search for all COBOL symbols inside all of our Visual COBOL projects inside the solution. So first of all, here's the Microsoft documentation on Navigate To: http://msdn.microsoft.com/en-us/library/ee844862.aspx . It's the reference information on the Microsoft.VisualStudio.Language.NavigateTo.Interfaces Namespace, and it lists all the interfaces you will need to implement to create your own Navigate To provider. Navigate To uses Visual Studio's latest mechanism for integrating external functionality and services, Managed Extensibility Framework (MEF). MEF components don't require any registration with COM or any other registry entries to be found by Visual Studio. Visual Studio looks in several well-known locations for manifest files (extension.vsixmanifest). It then uses reflection to scan for MEF attributes on classes in the assembly to determine which functionality the assembly provides. MEF itself is actually part of the .NET framework, and you can learn more about it here: http://mef.codeplex.com/. To get started with Visual Studio and MEF you could do worse than look at some of the editor examples on the VSX page http://archive.msdn.microsoft.com/vsx . I've also written a small application to help with switching between development and production MEF assemblies, which you can find on Codeproject: http://www.codeproject.com/KB/miscctrl/MEF_Switch.aspx. The Navigate To interfaces Back to Navigate To, and summarizing the MSDN reference documentation, you need to implement the following interfaces: INavigateToItemProviderFactoryThis is Visual Studio's entry point to your Navigate To implementation, and you must decorate your implementation with the following MEF export attribute: [Export(typeof(INavigateToItemProviderFactory))]  INavigateToItemProvider Your INavigateToItemProviderFactory needs to return your implementation of INavigateToItemProvider. This class implements StartSearch() and StopSearch(). StartSearch() is the guts of your provider, and we'll come back to it in a minute. This object also needs to implement IDisposeable(). INavigateToItemDisplayFactory Your INavigateToItemProvider hands back NavigateToItems to the NavigateTo framework. But to give you good control over what appears in the NavigateTo dialog box, these items will be handed back to your INavigateToItemDisplayFactory, which must create objects implementing INavigateToItemDisplay  INavigateToItemDisplay Each of these objects represents one result in the Navigate To dialog box. As well as providing the description and name of the item, this object also has a NavigateTo() method that should be capable of displaying the item in an editor when invoked. Carrying out the search The lifecycle of your INavigateToItemProvider is the same as that of the Navigate To dialog. This dialog is modal, which makes your implementation a little easier because you know that the user can't be changing things in editors and the IDE while this dialog is up. But the Navigate To dialog DOES NOT run on the main UI thread of the IDE – so you need to be aware of that if you want to interact with editors or other parts of the IDE UI. When the user invokes the Navigate To dialog, your INavigateToItemProvider gets sent a TryCreateNavigateToItemProvider() message. Instantiate your INavigateToItemProvider and hand this back. The sequence diagram below shows what happens next. Your INavigateToItemProvider will get called with StartSearch(), and passed an INavigateToCallback. StartSearch() is an asynchronous request – you must return from this method as soon as possible, and conduct your search on a separate thread. For each match to the search term, instantiate a NavigateToItem object and send it to INavigateToCallback.AddItem(). But as the user types in the Search Terms field, NavigateTo will invoke your StartSearch() method repeatedly with the changing search term. When you receive the next StartSearch() message, you have to abandon your current search, and start a new one. You can't rely on receiving a StopSearch() message every time. Finally, when the Navigate To dialog box is closed by the user, you will get a Dispose() message – that's your cue to abandon any uncompleted searches, and dispose any resources you might be using as part of your search. While you conduct your search invoke INavigateToCallback.ReportProgress() occasionally to provide feedback about how close you are to completing the search. There does not appear to be any particular requirement to how often you invoke ReportProgress(), and you report your progress as the ratio of two integers. In my implementation I report progress in terms of the number of symbols I've searched over the total number of symbols in my dictionary, and send a progress report every 16 symbols. Displaying the Results The Navigate to framework invokes INavigateToItemDisplayProvider.CreateItemDisplay() once for each result you passed to the INavigateToCallback. CreateItemDisplay() is passed the NavigateToItem you handed to the callback, and must return an INavigateToItemDisplay object. NavigateToItem is a sealed class which has a few properties, including the name of the symbol. It also has a Tag property, of type object. This enables you to stash away all the information you will need to create your INavigateToItemDisplay, which must implement an INavigateTo() method to display a symbol in an editor IDE when the user double-clicks an entry in the Navigate To dialog box. Since the tag is of type object, it is up to you, the implementor, to decide what kind of object you store in here, and how it enables the retrieval of other information which is not included in the NavigateToItem properties. Some of the INavigateToItemDisplay properties are self-explanatory, but a couple of them are less obvious: Additional informationThe string you return here is displayed inside brackets on the same line as the Name property. In English locales, Visual Studio includes the preposition "of". If you look at the first line in the Navigate To screenshot at the top of this article, Book_WebRole.Default is the additional information for textBookAuthor, and is the namespace qualified type name the symbol appears in. For procedural COBOL code we display the Program Id as the additional information DescriptionItemsYou can use this property to return any textual description you want about the item currently selected. You return a collection of DescriptionItem objects, each of which has a category and description collection of DescriptionRun objects. A DescriptionRun enables you to specify some text, and optional formatting, so you have some control over the appearance of the displayed text. The DescriptionItems property is displayed at the bottom of the Navigate To dialog box, with the Categories on the left and the Descriptions on the right. The Visual COBOL implementation uses it to display more information about the location of an item, making it easier for the user to know disambiguate duplicate names (something there can be a lot of in large COBOL applications). Summary I hope this article is useful for anyone implementing Navigate To. It is a fantastic navigation feature that Microsoft have added to Visual Studio, but at the moment there still don't seem to be any examples on how to implement it, and the reference information on MSDN is a little brief for anyone attempting an implementation.

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  • Exporting from the GAC

    - by TATWORTH
    Recently I had need to export from the GAC - here are some useful resources:http://gacassemblyexporter.codeplex.com/SourceControl/list/changesetshttp://blogs.msdn.com/b/johnwpowell/archive/2009/01/14/how-to-copy-an-assembly-from-the-gac.aspxThere is an alternative method at http://aspdotnetcodebook.blogspot.co.uk/2008/09/get-copy-of-dll-in-gac-or-add-reference.html that involves de-installing what is part of the operating system - I would recommend this as a method of last resort.

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  • Hiding "Syntax OK" from apache2ctl output

    - by Oscar Barrett
    I am checking whether a particular apache module is installed using apache2ctl -M. When listing the modules, apache runs a syntax check on the configuration files which prints out "Syntax OK" if everything is fine. However, this message doesn't seem to be coming from STDOUT or STDERR as it shows even if all output is redirected to /dev/null. i.e. $ sudo apache2ctl -M Loaded Modules: core_module (static) log_config_module (static) ... Syntax OK $ sudo apache2ctl -M >/dev/null Syntax OK How is this being outputted, and is it possible to hide?

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  • Looking for free, specific Ip2Location Database

    - by Andresch Serj
    I am searching for a free db (like an updated XML or CSV file) that relates IP addresses to specific locations. I want more information than just the country. I want some sort of region or city reference, even if that ends up to be a number that makes no sense to me. Doesn't have to be super correct or always up to date either. It is just to distinguish between user groups and not to monitor or spy on them.

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  • How to explain bad software to non-technical people?

    - by mtutty
    In discussing software development with non-technical people (customers, business owners, project sponsors, etc.), I often resort to analogies and metaphors. It's relatively easy and effective to use a "house" or other metaphor for describing the size and complexity of new development. However, we often inherit someone else's code or data, and this approach doesn't seem to hold up as well when trying to explain why we're gutting something that already seems to work. Of course we can point to cycle time and cost to be saved in the future but this generally means nothing to business folks. I know doctors can say "just take this pill," but I'm not sure that software devs have the same authority. Ideas? EDIT: Let me add a bit to the discussion. The specific project I'm talking about has customers that don't realize (or care) about specific aspects of the system we're retiring (i.e., they think it was just fine): The system would save a NEW RECORD every time someone updated a field The system contained tables for reference data. These tables had new records added every day, even though they were duplicates of previous records. And there was no way to tie the reference data used for a particular case at the time it was closed. This is like 99% of the data in the old system. The field NAMES also have spaces, apostrophes and other inappropriate characters in them, making everything harder to work with. In addition to the incredible amount of duplicate data, they have around 1000 XLS files with data they want added to the system. Previously, they would do a spreadsheet for each case in the database, IN ADDITION TO what they typed into the database. Getting rid of this old, unneeded information and piping in the XLS data comprises about 80% of the total project effort, and was not something we could accurately predict. I'm trying to find a concrete way to describe how bad this thing was, mostly so that the customer will understand why the migration process has been so time-consuming. The actual coding was done pretty quickly and the new system works fine, but without the old data they won't be happy. Sorry to get into the weeds, but most of the answers I've seen so far are pretty basic scope/schedule/cost things. I've been doing this for 15 years, so this really is more of a reflective, philosophical question - but without some of the details it can be difficult to really appreciate the awful beauty of this problem.

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  • executing .sh file from java program [migrated]

    - by user778900
    i have a .sh file stored in some linux system.the full path of the file is "/comviva/CPP/Kokila/TransactionHandler/scripts/stopTH.sh". i am tring to execute it by Runtime.getRuntime().exec("/comviva/CPP/Kokila/TransactionHandler/scripts/stopTH.sh"). but it is giving some exception. i want to execute that file from my java program in windows mechine. is it possible.?if yes then plese give me some code .. thanks koushik

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  • Steam doesnt launch , ubuntu 12.10

    - by Star Diamond
    I installed steam for ubuntu , so I tried to launch it and i get this : ~$ steam Installing breakpad exception handler for appid(steam)/version(1352224866_client) ~$ lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 12.10 Release: 12.10 Codename: quantal ~$ lspci | grep VGA 00:02.0 VGA compatible controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09) 01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Whistler XT [AMD Radeon HD 6700M Series] (rev ff) What is the problem and how to fix it? thank you

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  • Easy Web Development With IIS Express

    - by The Official Microsoft IIS Site
    Triggered by a question in the forums the other day, I had started working on a blog post about IIS Express and how it works compared to Visual Studio Development web server, also known as Cassini. During my research I came across this well written and comprehensive post that covers everything that I was going to write about and more. Because of the quality of the information in this post, I wanted to have a quick reference to it in my blog and share it with you. http://www.codeproject.com/Articles...(read more)

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  • HTML5 - check if font has loaded

    - by espais
    At present I load my font for my game in with @font-face For instance: @font-face { font-family: 'Orbitron'; src: url('res/orbitron-medium.ttf'); } and then reference it throughout my JS implementation as such: ctx.font = "12pt Orbitron"; where ctx is my 2d context from the canvas. However, I notice a certain lag time while the font is downloaded to the user. Is there a way I can use a default font until it is loaded in?

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  • Portal 2 in LEGO Stop Motion [Video]

    - by Jason Fitzpatrick
    If you’re a fan of the Portal video game series, this well-executed LEGO stop-motion film combines Portal characters, clever animation, jokes, and even a Black Mesa reference or two. LEGO Portal 2 [via Wired] How to Factory Reset Your Android Phone or Tablet When It Won’t Boot Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode

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  • How do functional languages handle a mocking situation when using Interface based design?

    - by Programmin Tool
    Typically in C# I use dependency injection to help with mocking; public void UserService { public UserService(IUserQuery userQuery, IUserCommunicator userCommunicator, IUserValidator userValidator) { UserQuery = userQuery; UserValidator = userValidator; UserCommunicator = userCommunicator; } ... public UserResponseModel UpdateAUserName(int userId, string userName) { var result = UserValidator.ValidateUserName(userName) if(result.Success) { var user = UserQuery.GetUserById(userId); if(user == null) { throw new ArgumentException(); user.UserName = userName; UserCommunicator.UpdateUser(user); } } ... } ... } public class WhenGettingAUser { public void AndTheUserDoesNotExistThrowAnException() { var userQuery = Substitute.For<IUserQuery>(); userQuery.GetUserById(Arg.Any<int>).Returns(null); var userService = new UserService(userQuery); AssertionExtensions.ShouldThrow<ArgumentException>(() => userService.GetUserById(-121)); } } Now in something like F#: if I don't go down the hybrid path, how would I test workflow situations like above that normally would touch the persistence layer without using Interfaces/Mocks? I realize that every step above would be tested on its own and would be kept as atomic as possible. Problem is that at some point they all have to be called in line, and I'll want to make sure everything is called correctly.

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  • How do I deal with the problems of a fast side-scroller?

    - by Ska
    I'm making a side scrolling airplane game and when I begin going very fast I begin to experience some problems as a player: Elements are not distinguishable, like power-ups from bullets, etc I start to feel dizzy and uncomfortable There isn't enough time to see what's coming How can I sort this out? Do I use less details in all the grahpics? Tiny Wings has the same horizontal movement speed as in my game but it doesn't suffer from these problems. Are there any other really fast side-scrollers I could take as a reference?

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  • Rendering My Fault Message

    - by onefloridacoder
    My coworkers setup  a nice way to get the fault messages from our service layer all the way back to the client’s service proxy layer.  This is what I needed to work on this afternoon.  Through a series of trials and errors I finally figured this out. The confusion was how I was looking at the exception in the quick watch viewer.  It appeared as though the EventArgs from the service call had somehow magically been cast back to FaultException(), not FaultException<T>.  I drilled into the EventArgs object with the quick watch and I copied this code to figure out where the Fault message was hiding.  Further, when I copied this quick watch code into the IDE I got squigglies.  Poop. 1: ((System 2: .ServiceModel 3: .FaultException<UnhandledExceptionFault>)(((System.Exception)(e.Result)).InnerException)).Detail.FaultMessage I wont bore you with the details but here’s how it turned out.   EventArgs which I’m calling “e” is not the result such as some collection of items you’re expecting.  It’s actually a FaultException, or in my case FaultException<T>.  Below is the calling code and the callback to handle the expected response or the fault from the completed event. 1: public void BeginRetrieveItems(Action<ObservableCollection<Model.Widget>> FindItemsCompleteCallback, Model.WidgetLocation location) 2: { 3: var proxy = new MyServiceContractClient(); 4:  5: proxy.RetrieveWidgetsCompleted += (s, e) => FindWidgetsCompleteCallback(FindWidgetsCompleted(e)); 6:  7: RetrieveWidgetsRequest request = new RetrieveWidgetsRequest { location.Id }; 8:  9: proxy.RetrieveWidgetsAsync(request); 10: } 11:  12: private ObservableCollection<Model.Widget> FindItemsCompleted(RetrieveWidgetsCompletedEventArgs e) 13: { 14: if (e.Error is FaultException<UnhandledExceptionFault>) 15: { 16: var fault = (FaultException<UnhandledExceptionFault>)e.Error; 17: var faultDetailMessage = fault.Detail.FaultMessage; 18:  19: UIMessageControlDuJour.Show(faultDetailMessage); 20: return new ObservableCollection<BinInventoryItemCountInfo>(); 21: } 22:  23: var widgets = new ObservableCollection<Model.Widget>(); 24:  25: if (e.Result.Widgets != null) 26: { 27: e.Result.Widgets.ToList().ForEach(w => widgets.Add(this.WidgetMapper.Map(w))); 28: } 29:  30: return widgets; 31: }

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  • How do I disable Caps Lock by command line?

    - by Echogene
    For some reason my laptop is stuck in Caps Lock. I have the Caps Lock key mapped by xmodmap to hyper_l, so I don't have a caps_lock key to turn it off. Is there a way I can turn it off by command line? It would be nice if I could reset the lock state without resetting my computer, especially for future reference. This has happened before, but I would like to know now how to do it properly this time.

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  • Free tools for SQL Server - Automating Execution Plan Analysis

    - by jchang
    Since this topic is being discussed, I will plug my own tools, SQL Exec Stats and (a little dated) documentation the main capability is cross-referencing index usuage with specific execution plans. another feature is generating execution plans for all stored procedures in a database, along with the index usage cross-reference. There are several sources of execution plans or plan handles, this could be a live trace, a previously saved trace, previously saved sqlplan files, from dm_exec_cached_plans,...(read more)

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  • Sys.WebForms.PageRequestManagerServerErrorException: An entity object cannot be referenced by multiple instances of IEntityChangeTracker [closed]

    - by Mingebag
    `Story: I have a strange error when I try to save something I got this error message An entity object cannot be referenced by multiple instances of IEntityChangeTracker. I really don’t know what that is and why is it appear, it appears only when I try to save something my insert and update is working, only when I try to save something in db from my Telerik grid if (this.annualVacationList != null) { List<AnnualVacation> vacationToSave = this.annualVacationList; IEnumerable<AnnualVacation> existing = paramUser.AnnualVacations; foreach (AnnualVacation toSave in vacationToSave) { AnnualVacation existingItem = existing.Where(x => x.AnnualVacationId == toSave.AnnualVacationId).SingleOrDefault(); if (existingItem == null) { ctx.AddToAnnualVacations(toSave); } else { existingItem.FromDate = toSave.FromDate; existingItem.ToDate = toSave.ToDate; existingItem.WorkingTime = toSave.WorkingTime; existingItem.VacationDays = toSave.VacationDays; } } } ctx.SaveChanges(); } After debugging I have seen that the code brake down in the Project.Name.Designer.cs ..... O.o public void AddToAnnualVacations(AnnualVacation annualVacation) { base.AddObject("AnnualVacations", annualVacation); }

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  • Did Ubuntu 10.04 Achieve Its Ten Second Boot Goal?

    <b>Phoronix:</b> "Canonical expressed their plans to achieve a ten-second boot time in June of last year for Ubuntu 10.04 LTS, with their reference system being a Dell Mini 9 netbook. In February, we last checked on Ubuntu's boot performance and found it close, but not quite there yet..."

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  • why client can not receive message from server (java) [migrated]

    - by user1745931
    I have just started learning java. I modified the client side code for a server/client communication program, by creating two threads for the client side, main thread for receiving user's input, and inputThread for receiving server's response. I am sure that server has sent the response to client, however, no response message is obtain at client. Here is my code. Can anyone help me to figure it out? Thanks package clientnio; import java.net.*; import java.nio.*; import java.io.*; import java.nio.channels.*; import java.util.Scanner; public class ClientNIO { public static int bufferLen = 50; public static SocketChannel client; public static ByteBuffer writeBuffer; public static ByteBuffer readBuffer; public static void main(String[] args) { writeBuffer = ByteBuffer.allocate(bufferLen); readBuffer = ByteBuffer.allocate(bufferLen); try { SocketAddress address = new InetSocketAddress("localhost",5505); System.out.println("Local address: "+ address); client=SocketChannel.open(address); client.configureBlocking(false); //readBuffer.flip(); new inputThread(readBuffer); /* String a="asdasdasdasddffasfas"; writeBuffer.put(a.getBytes()); writeBuffer.clear(); int d=client.write(writeBuffer); writeBuffer.flip(); */ while (true) { InputStream inStream = System.in; Scanner scan = new Scanner(inStream); if (scan.hasNext()==true) { String inputLine = scan.nextLine(); writeBuffer.put(inputLine.getBytes()); //writeBuffer.clear(); System.out.println(writeBuffer.remaining()); client.write(writeBuffer); System.out.println("Sending data: "+new String(writeBuffer.array())); writeBuffer.flip(); Thread.sleep(300); } } } catch(Exception e) { System.out.println(e); } } } class inputThread extends Thread { private ByteBuffer readBuffer; public inputThread(ByteBuffer readBuffer1) { System.out.println("Receiving thread starts."); this.readBuffer = readBuffer1; start(); } @Override public void run() { try { while (true) { readBuffer.flip(); int i=ClientNIO.client.read(readBuffer); if(i>0) { byte[] b=readBuffer.array(); System.out.println("Receiving data: "+new String(b)); //client.close(); //System.out.println("Connection closed."); //break; } Thread.sleep(100); } } catch (Exception e) { System.out.println(e); } } }

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  • Corrupt mysql system tables

    - by psynnott
    I am having issues with the columns_priv table in the mysql system database. I cannot add new users currently. I have tried repairing it using mysqlcheck --auto-repair --all-databases --password but I get the following output: mysql.columns_priv Error : Incorrect file format 'columns_priv' error : Corrupt Is there any other way to repair this table, or how do I go about replacing it with a blank table? What would I lose by doing that? Thank you Edit (Additional Info) mysqld is currently using 100% cpu constantly. Looking at show processlist, I get: mysql> show processlist; +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ | Id | User | Host | db | Command | Time | State | Info | +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ | 5 | debian-sys-maint | localhost | mysql | Query | 1589 | Opening tables | ALTER TABLE tables_priv MODIFY Column_priv set('Select','Insert','Update','References') COLL | | | 752 | root | localhost | NULL | Query | 0 | NULL | show processlist | +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ 2 rows in set (0.00 sec)

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  • When I run Android SDK from terminal, it shows error. How to fix it?

    - by diflame
    Exception in thread "main" java.lang.UnsatisfiedLinkError: no swt-gtk-3550 or swt-gtk in swt.library.path, java.library.path or the jar file at org.eclipse.swt.internal.Library.loadLibrary(Unknown Source) at org.eclipse.swt.internal.Library.loadLibrary(Unknown Source) at org.eclipse.swt.internal.C.<clinit>(Unknown Source) at org.eclipse.swt.internal.Converter.wcsToMbcs(Unknown Source) at org.eclipse.swt.internal.Converter.wcsToMbcs(Unknown Source) at org.eclipse.swt.widgets.Display.<clinit>(Unknown Source) at com.android.sdkmanager.Main.showSdkManagerWindow(Main.java:328) at com.android.sdkmanager.Main.doAction(Main.java:316) at com.android.sdkmanager.Main.run(Main.java:118) at com.android.sdkmanager.Main.main(Main.java:101)

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • C# 4.0 IN NUTSHELL

    - by mohi88
    Share | I found this book very useful and a must-read. The book is really a good reference for C# in general and C# 4.0. Thanks Albahari C# 4.0 IN NUTSHELL

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