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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Tony Berk
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! As I mentioned in my earlier post about some of the keynote sessions, Is There a Cloud Over OpenWorld?, I'm going try to highlight some key sessions to help you find the best sessions for you. Interested to find out where Oracle CRM products are headed, then find your "roadmap" session. Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. Which session are you most interested in? Make your suggestions! But no voting for Pearl Jam or Kings of Leon. Those are after hours! 

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  • What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

    - by Richard Lefebvre
    There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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  • OpenWorld: Our (Road) Maps are Looking Good!

    - by Tony Berk
    Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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  • Annotations (@EJB, @Resource, ...) within a RESTful Service

    - by Dominik
    Hi! I'm trying to inject a EJB within my RESTful Service (RESTEasy) via Annotations. public class MyServelet implements MyServeletInterface { ... @EJB MyBean mybean; ... } Unfortunately there is no compilation or AS error, the variable "mybean" is just null and I get a NullPointerException when I try to use it. What I'm doing wrong? Here are some side-informations about my architecture: JBoss 4.2.2.GA Java version: 1.5.0_17 local MDB-Project remote EJB-Project WAR Project with the RESTful Service which uses the remote EJB and sends messages to the local MDB-Project Thanks in advance! br Dominik p.s: everything is working fine when I use normal context lookup.

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  • Where is the Android Metamodel located?

    - by Dominik
    Hey, I would like to use Android for Model-Driven-Software-Development. For this, I need to locate the Android Model in the SDK. I already searched a while for it, but were not able to find it. Has anyone an idea where it could be? Is it possible, that it is the AndroidManifest.xml-File in the folder android-sdk-\platforms\android-x\android.jar? After unpacking this file, I am not able to open that file correctly on Windows XP, because a lot of characters have the wrong character set. Or is it also possible, that it is only located in the source code? Thanks in advance, Dominik

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  • JNI_CreateJavaVM: Buffer overrun if I throw an exception in case of failure

    - by Dominik Fretz
    Hi, In a C++ project, I use the JNI invocation API to launch a JVM. I've done a little wrapper arount the JVM so I can use all the needed parts in a OO fashion. So far that works great. Now, if the JVM does not start (JNI_CreateJavaVM returns a value < 0) I'd like to raise an exception within my C++ code.But if I throw an exception after JNI_CreateJavaVM, I get a buffer overrun. If I raise the exception without the JNI_CreateJavaVM call, it works as expected. Does anyone have a clue on what the issue could be here? Or how to debug this? Environment: Windows, Visual Studio 2008 JDK: jrockit27.6jdk16005, but happens with SUN stock one as well Cheers Dominik

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  • Presenting UIModalViews in Landscap mode

    - by Dominik
    Hello, I'm trying to present some UIModalFormSheets in a my iPad application. It's working without any problems, except one thing: When I have my iPad in landscape mode my modal form sheet is moving to the center of the screen and THEN rotates into the appropiate angle. All I want is to present the modal form sheet in the right angle according to the view mode (portrait or landscape), BEFORE it is displayed, so that the user doesn't see this rotation. I have tried all the modes for modalTransitionStyle and modalPresentationStyle, but nothing seems to prevent the modal form sheet from rotating after it is displayed. This is what I'm doing: NewFavouriteSheet *newFavouriteSheet = [[NewFavouriteSheet alloc] initWithNibName:@"NewFavouriteSheet" bundle:nil]; newFavouriteSheet.modalPresentationStyle = UIModalPresentationFormSheet; [self presentModalViewController:newFavouriteSheet animated:NO]; Does anyone has a suggestion on how to show the modal view in a correct way? Thanks for help. Dominik

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  • WebCenter Customer Spotlight: Sberbank of Russia

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital.Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million.Sberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search, which became an indispensable service across the organization and in the board room business results. Sberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. With the implemented solution they reducing the amount of bad debt significantly. Company OverviewSberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital. Business ChallengesSberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. As part of their business strategy they wanted to drive high-quality, competitive customer services by simplifying client communication processes and enabling personnel to quickly access client information Solution deployedSberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search which became an indispensable service across the organization and in the board room business results. Business ResultsSberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. They monitored 103,000 client transactions and 32,000 bank cards with credit collection issues (100% of Sberbank’s bad borrowers) reducing the amount of bad debt significantly. “Innovation and client service are the foundation of our business strategy. Oracle’s Siebel CRM applications helped advance our objectives by enabling us to deliver faster, more personalized service while managing and tracking distressed assets.” A.B. Sokolov, Head of Center of Business Administration and Customer Relationship Management, Sberbank of Russia Additional Information Sberbank of Russia Customer Snapshot Oracle WebCenter Content Siebel Customer Relationship Management 8.1 Oracle Business Intelligence, Enterprise Edition 11g

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  • Complexity of a web application

    - by Dominik G
    I am currently writing my Master's Thesis on maintainability of a web application. I found some methods like the "Maintainability Index" by Coleman et.al. or the "Software Maintainability Index" by Muthanna et.al. For both of them one needs to calculate the cyclomatic complexity. So my question is: Is it possible to measure the cyclomatic complexity of a web application? In my opinion there are three parts to a web application: Server code (PHP, C#, Python, Perl, etc.) Client code (JavaScript) HTML (links and forms as operators, GET-parameters and form fields as operands!?) What do you think? Is there another point of view on the complexity of web application? Did I miss something?

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  • Does the google crawler really guess URL patterns and index pages that were never linked against?

    - by Dominik
    I'm experiencing problems with indexed pages which were (probably) never linked to. Here's the setup: Data-Server: Application with RESTful interface which provides the data Website A: Provides the data of (1) at http://website-a.example.com/?id=RESOURCE_ID Website B: Provides the data of (1) at http://website-b.example.com/?id=OTHER_RESOURCE_ID So the whole, non-private data is stored on (1) and the websites (2) and (3) can fetch and display this data, which is a representation of the data with additional cross-linking between those. In fact, the URL /?id=1 of website-a points to the same resource as /?id=1 of website-b. However, the resource id:1 is useless at website-b. Unfortunately, the google index for website-b now contains several links of resources belonging to website-a and vice versa. I "heard" that the google crawler tries to determine the URL-pattern (which makes sense for deciding which page should go into the index and which not) and furthermore guesses other URLs by trying different values (like "I know that id 1 exists, let's try 2, 3, 4, ..."). Is there any evidence that the google crawler really behaves that way (which I doubt). My guess is that the google crawler submitted a HTML-Form and somehow got links to those unwanted resources. I found some similar posted questions about that, including "Google webmaster central: indexing and posting false pages" [link removed] however, none of those pages give an evidence.

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  • JDBC CommunicationsException with MySQL Database

    - by Dominik Siebel
    I'm having a little trouble with my MySQL- Connection- Pooling. This is the case: Different jobs are scheduled via Quartz. All jobs connect to different databases which works fine the whole day while the nightly scheduled jobs fail with a CommunicationsException... Quartz-Jobs: Job1 runs 0 0 6,10,14,18 * * ? Job2 runs 0 30 10,18 * * ? Job3 runs 0 0 5 * * ? As you can see the last job runs at 18 taking about 1 hour to run. The first job at 5am is the one that fails. I already tried all kinds of parameter-combinations in my resource config this is the one I am running right now: <!-- Database 1 (MySQL) --> <Resource auth="Container" driverClassName="com.mysql.jdbc.Driver" maxActive="100" maxIdle="30" maxWait="10000" removeAbandoned="true" removeAbandonedTimeout="60" logAbandoned="true" type="javax.sql.DataSource" name="jdbc/appDbProd" username="****" password="****" url="jdbc:mysql://127.0.0.1:3306/appDbProd?autoReconnect=true&amp;useUnicode=true&amp;characterEncoding=UTF-8" testWhileIdle="true" testOnBorrow="true" testOnReturn="true" validationQuery="SELECT 1" timeBetweenEvictionRunsMillis="1800000" /> <!-- Database 2 (MySQL) --> <Resource auth="Container" driverClassName="com.mysql.jdbc.Driver" maxActive="100" maxIdle="30" maxWait="10000" removeAbandoned="true" removeAbandonedTimeout="60" logAbandoned="true" type="javax.sql.DataSource" name="jdbc/prodDbCopy" username="****" password="****" url="jdbc:mysql://127.0.0.1:3306/prodDbCopy?autoReconnect=true&amp;useUnicode=true&amp;characterEncoding=UTF-8" testWhileIdle="true" testOnBorrow="true" testOnReturn="true" validationQuery="SELECT 1" timeBetweenEvictionRunsMillis="1800000" /> <!-- Database 3 (MSSQL)--> <Resource auth="Container" driverClassName="net.sourceforge.jtds.jdbc.Driver" maxActive="30" maxIdle="30" maxWait="100" removeAbandoned="true" removeAbandonedTimeout="60" logAbandoned="true" name="jdbc/catalogDb" username="****" password="****" type="javax.sql.DataSource" url="jdbc:jtds:sqlserver://127.0.0.1:1433;databaseName=catalog;useNdTLMv2=false" testWhileIdle="true" testOnBorrow="true" testOnReturn="true" validationQuery="SELECT 1" timeBetweenEvictionRunsMillis="1800000" /> For obvious reasons I changed IPs, Usernames and Passwords but they can be assumed to be correct, seeing that the application runs successfully the whole day. The most annoying thing is: The first job that runs first queries Database2 successfully but fails to query Database1 for some reason (CommunicationsException): Caused by: com.mysql.jdbc.exceptions.jdbc4.CommunicationsException: The last packet successfully received from the server was 39,376,539 milliseconds ago. The last packet sent successfully to the server was 39,376,539 milliseconds ago. is longer than the server configured value of 'wait_timeout'. You should consider either expiring and/or testing connection validity before use in your application, increasing the server configured values for client timeouts, or using the Connector/J connection property 'autoReconnect=true' to avoid this problem. Any ideas? Thanks!

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  • Oracle CRM On Demand R17 and Pharma's Future

    - by charles.knapp
    By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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  • Improve Customer Experience with Real-Time Scheduling

    - by ruth.donohue
    Recently, my husband rearranged his busy work schedule so that he could stay home an entire afternoon to wait for the alarm company to reset the password to our alarm system, only to discover at the end of the afternoon that the field service rep wasn’t going to be able to make the appointment after all. And, the company asked him to reschedule and block off time for another afternoon. Needless to say, my husband wasn’t happy with that experience. Unfortunately, customer experiences like this happen every day. As a business, you can’t afford these types of encounters. It’s too easy for your customers to turn to one of your competitors once they’ve reached the point of frustration. Customer experience and customer loyalty are more important than ever. So how can you prevent something like this from occurring? With the newly available Siebel Field Service Integration with Oracle Real-Time Scheduler, your service organization can: Create cost-optimized plans and schedules to improve operating efficiencies Deliver more accurate ETA’s and shorten appointment windows Minimize the impact of in-day events such as delays on site, sickness, poor weather conditions, and vehicle breakdowns Rather than requiring them to wait for an entire afternoon, imagine asking customers to be available for only an hour. And being able to commit to that time by working around unforeseen events and understanding the impact of delays or re-routings before they become customer issues. What would your customer experience and customer satisfaction be like then? Learn more about the Siebel Field Service Integration with Oracle Real-Time Scheduler: Register for and attend the upcoming webcast on Thursday, March 10th at 8:30 AM Pacific Time Read the press release, data sheet, and solution brief Visit the Siebel Field Service webpage

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  • Oracle Unified Method (OUM) Release 5.6

    - by user714714
    ORACLE® UNIFIED METHOD RELEASE 5.6 Oracle’s Full Lifecycle Methodfor Deploying Oracle-Based Business Solutions About | Release | Access | Previous Announcements About Oracle is evolving the Oracle® Unified Method (OUM) to achieve the vision of supporting the entire Enterprise IT Lifecycle, including support for the successful implementation of every Oracle product. OUM replaces Legacy Methods, such as AIM Advantage, AIM for Business Flows, EMM Advantage, PeopleSoft's Compass, and Siebel's Results Roadmap. OUM provides an implementation approach that is rapid, broadly adaptive, and business-focused. OUM includes a comprehensive project and program management framework and materials to support Oracle's growing focus on enterprise-level IT strategy, architecture, and governance. Release OUM release 5.6 provides support for Application Implementation, Cloud Application Implementation, and Software Upgrade projects as well as the complete range of technology projects including Business Intelligence (BI) and Enterprise Performance Management (EPM), Enterprise Security, WebCenter, Service-Oriented Architecture (SOA), Application Integration Architecture (AIA), Business Process Management (BPM), Enterprise Integration, and Custom Software. Detailed techniques and tool guidance are provided, including a supplemental guide related to Oracle Tutor and UPK. This release features: Business Process Management (BPM) Project Engineering Supplemental Guide Cloud Roadmap View and Supplemental Guide Enterprise Security View and Supplemental Guide Service-Oriented Architecture (SOA) Governance Implementation Supplemental Guide "Tailoring OUM for Your Project" White Paper OUM Microsoft Project Workplan Template and User's Guide Mappings: OUM to J.D. Edwards OneMethodology, OUM Roles to Task Techniques: Determining Number of Iterations, Managing an OUM Project using Scrum Templates: Scrum Workplan (WM.010), Siebel CRM Enhanced / Updated: Manage Focus Area reorganized by Activities for all Views Oracle Architecture Development Process (OADP) View updated for OADP v3.0 Oracle Support Services Supplemental Guide expanded to include guidance related to IT Change Management Oracle User Productivity Kit Professional (UPK Pro) and Tutor Supplemental Guide expanded guidance for UPK Pro Service-Oriented Architecture (SOA) Application Integration Architecture (AIA) Supplemental Guide updated for SOA Tactical Project Delivery View Service-Oriented Architecture (SOA) Tactical Project Delivery View expanded to include additional tasks Siebel CRM Supplemental Guide expanded task guidance and added select Siebel-specific OUM templates WebCenter View and Supplemental Guide updated for WebCenter Portal and Content Management For a comprehensive list of features and enhancements, refer to the "What's New" page of the Method Pack. Upcoming releases will provide expanded support for Oracle's Enterprise Application suites including product-suite specific materials and guidance for tailoring OUM to support various engagement types. Access Oracle Customers Oracle customers may obtain copies of the method for their internal use – including guidelines, templates, and tailored work breakdown structure – by contracting with Oracle for a consulting engagement of two weeks or longer and meeting some additional minimum criteria. Customers, who have a signed consulting contract with Oracle and meet the engagement qualification criteria, are permitted to download the current release of OUM for their perpetual use. They may also obtain subsequent releases published during a renewable, three-year access period. Training courses are also available to these customers. Contact your local Oracle Sales Representative about enrolling in the OUM Customer Program. Oracle PartnerNetwork (OPN) Diamond, Platinum, and Gold Partners OPN Diamond, Platinum, and Gold Partners are able to access the OUM method pack, training courses, and collateral from the OPN Portal at no additional cost: Go to the OPN Portal at partner.oracle.com. Select the "Partners (Login Required)" tab. Login. Select the "Engage with Oracle" tab. From the Engage with Oracle page, locate the "Applications" heading. From the Applications heading, locate and select the "Oracle Unified Method" link. From the Oracle Unified Method Knowledge Zone, select the "Implement" tab. From the Implement tab, select the "Tools and Resources" link. Locate and select the "Oracle Unified Method (OUM)" link. Previous Announcements Oracle Unified Method (OUM) Release 5.6 Oracle Unified Method (OUM) Release 5.5 Oracle Unified Method (OUM) Release 5.4 Oracle EMM Advantage Retired Retirement of Oracle EMM Advantage Planned for December 01, 2011

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  • Certify October Updates

    - by Sadia2
    Normal 0 false false false EN-US X-NONE X-NONE We have added some release and platform certifications to MOS Certify. Applications: Oracle Demantra 12.2.2 Collaboration Technologies: Oracle On Track Communication 1.0.0.0.0 Database : Oracle Database 11.2.0.4.0, Oracle Database Client 11.2.0.4.0, 11.2.0.3.0, Oracle Clusterware 12.1.0.1.0, 11.2.0.4.0, Oracle Real Application Clusters 12.1.0.1.0, 11.2.0.4.0, Oracle TimesTen In-Memory Database 11.2.2.5.0, Oracle Audit Vault and Database Firewall 12.1.1.0.0, Oracle Database Client 10.2.0.5, Oracle Secure Enterprise Search 11.2.2.2.0 E-Business Suite: Oracle E-Business Suite 12.2.2, 12.1.3, 12.1.2, 12.1.1, 12.0.4, 11.5.10.2, 11.5.9.2 Edge Applications: Oracle Transportation Management 6.3.2 Enterprise Manager: Enterprise Manager Base Platform – OMS 12.1.0.3.0 FSGBU Insurance Group: Oracle Health Insurance Back Office 10.13.2.0.0 Fusion Middleware: Oracle Application Development Framework 11.1.1.6.0, Oracle Business Intelligence Enterprise Edition 11.1.1.7.0, Oracle BI Answers 11.1.1.7.0, Oracle BI Composer 11.1.1.7.0, Oracle BI Presentation Services 11.1.1.7.0, Oracle BI Delivers 11.1.1.7.0, Oracle BI Interactive Dashboards 11.1.1.7.0, Oracle BI Scorecard and Strategy Management 11.1.1.7.0, Oracle BI Catalog Manager 11.1.1.7.0, Oracle BI Search 11.1.1.7.0, Oracle BIP Enterprise 11.1.1.7.0, Oracle BIP Scheduler 11.1.1.7.0, Oracle Real-Time Decision Center 11.1.1.7.0, Oracle Segmentation Server 11.1.1.7.0, Oracle JRE 1.7.0_45, 1.7.0_40, 1.7.0_25, 1.7.0_21, 1.7.0_17, 1.7.0_15, 1.7.0_13, 1.7.0_11, 1.7.0_10, 1.6.0_65, 1.6.0_26, Oracle JDK 1.7.0_45, 1.7.0_25, 1.7.0_17, 1.7.0_15, 1.7.0_13, 1.7.0_11, 1.6.0_65, 1.6.0_41, 1.6.0_26, Oracle Discoverer 11.1.1.7.0, 11.1.1.6.0, Discoverer Administrator 11.1.1.7.0, 11.1.1.6.0, Discoverer Desktop 11.1.1.7.0, 11.1.1.6.0, Oracle GoldenGate 12.1.2.0.0, Oracle GoldenGate Director 12.1.2.0.0, Java 1.7.0_10, Oracle Fusion Middleware 12.1.2.0.0, Oracle Data Integrator Agent 12.1.2.0.0, Oracle Data Integrator Studio 12.1.2.0.0, Oracle Data Integrator Console 12.1.2.0.0 JD Edwards EnterpriseOne: JD Edwards EnterpriseOne Enterprise Server 9.1.3.0, JD Edwards EnterpriseOne One View Reporting 9.1.3.0, JD Edwards EnterpriseOne Mobile Applications 9.0.2.0, 9.0.0.0, 9.1.2.0, JD Edwards EnterpriseOne for iPad 1.0.0.0 Linux & Server Virtualization (x86): Oracle VM Server for x86 3.2.6.0.0, 3.2.4.0.0, 3.2.3.0.0, 3.2.2.0.0, 3.2.1.0.0 MySQL: MySQL Database Server 5.6, 5.5, MySQL Cluster 7.3, 7.2, 7.1 Oracle Fusion Applications : Oracle Fusion Applications 11.1.7.0.0, 11.1.6.0.0, 11.1.5.0.0, 11.1.4.0.0 PeopleSoft: PeopleSoft PeopleTools 8.53, 8.52, 8.51, 8.5 Primavera GBU: Primavera Project Portfolio Mgmt 6.2.1, Primavera P6 Enterprise Project Portfolio Management 8.3.0.0.0 Siebel Enterprise: Siebel Application Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Database Server 8.2.2.4.0, 8.1.1.11.0 Siebel Web Server Extension 8.1.1.10.0 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • Recursion in Ecore-File?!

    - by Dominik
    Hey guys, just tried to convert towards a Ecore-Model from a given UML-Model. After this I am trying to create a Generator Model. Everytime I try to do this I get the Error Message, that there is a "Unhandled event loop exception" with this log: org.eclipse.swt.SWTException: Failed to execute runnable (java.lang.NullPointerException) at org.eclipse.swt.SWT.error(SWT.java:3884) at org.eclipse.swt.SWT.error(SWT.java:3799) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:137) at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3885) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3506) at org.eclipse.jface.window.Window.runEventLoop(Window.java:825) at org.eclipse.jface.window.Window.open(Window.java:801) at org.eclipse.gmf.internal.bridge.ui.dashboard.DashboardMediator$RunWizardAction.run(DashboardMediator.java:316) at org.eclipse.gmf.internal.bridge.ui.dashboard.HyperlinkFigure$1.mousePressed(HyperlinkFigure.java:63) at org.eclipse.draw2d.Figure.handleMousePressed(Figure.java:873) at org.eclipse.draw2d.SWTEventDispatcher.dispatchMousePressed(SWTEventDispatcher.java:214) at org.eclipse.draw2d.LightweightSystem$EventHandler.mouseDown(LightweightSystem.java:513) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:179) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3910) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3503) at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2405) at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2369) at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2221) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:500) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:493) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149) at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:194) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:368) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:559) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:514) at org.eclipse.equinox.launcher.Main.run(Main.java:1311) Caused by: java.lang.NullPointerException at org.eclipse.emf.converter.util.ConverterUtil.computeRequiredPackages(ConverterUtil.java:374) at org.eclipse.emf.converter.ui.contribution.base.ModelConverterPackagePage.validate(ModelConverterPackagePage.java:965) at org.eclipse.emf.importer.ui.contribution.base.ModelImporterPackagePage.validate(ModelImporterPackagePage.java:101) at org.eclipse.emf.converter.ui.contribution.base.ModelConverterPackagePage$1.run(ModelConverterPackagePage.java:155) at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:134) ... 34 more After this there occurs another exception with this text: "Unable to create editor ID org.eclipse.emf.codegen.ecore.genmodel.presentation.GenModelEditorID:An unexpected exception was thrown." The session data says: eclipse.buildId=unknown java.version=1.6.0_13 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=de_DE Framework arguments: -product org.eclipse.epp.package.modeling.product Command-line arguments: -os win32 -ws win32 -arch x86 -product org.eclipse.epp.package.modeling.product -consoleLog With this long log: java.lang.NullPointerException at org.eclipse.emf.ecore.util.EcoreUtil.getURI(EcoreUtil.java:2887) at org.eclipse.emf.codegen.ecore.genmodel.impl.GenModelImpl.diagnose(GenModelImpl.java:2930) at org.eclipse.emf.codegen.ecore.genmodel.presentation.GenModelEditor.validate(GenModelEditor.java:1773) at org.eclipse.emf.codegen.ecore.genmodel.presentation.GenModelEditor.initialize(GenModelEditor.java:596) at org.eclipse.emf.codegen.ecore.genmodel.presentation.GenModelEditor.createPages(GenModelEditor.java:1080) at org.eclipse.ui.part.MultiPageEditorPart.createPartControl(MultiPageEditorPart.java:357) at org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.java:662) at org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:462) at org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReference.java:595) at org.eclipse.ui.internal.EditorReference.getEditor(EditorReference.java:286) at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditorBatched(WorkbenchPage.java:2857) at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditor(WorkbenchPage.java:2762) at org.eclipse.ui.internal.WorkbenchPage.access$11(WorkbenchPage.java:2754) at org.eclipse.ui.internal.WorkbenchPage$10.run(WorkbenchPage.java:2705) at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2701) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2685) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2668) at org.eclipse.emf.converter.ui.contribution.base.ModelConverterWizard.openEditor(ModelConverterWizard.java:318) at org.eclipse.emf.importer.ui.contribution.base.ModelImporterWizard.performFinish(ModelImporterWizard.java:167) at org.eclipse.jface.wizard.WizardDialog.finishPressed(WizardDialog.java:752) at org.eclipse.gmf.internal.bridge.ui.dashboard.DashboardMediator$RunWizardAction$1.finishPressed(DashboardMediator.java:311) at org.eclipse.jface.wizard.WizardDialog.buttonPressed(WizardDialog.java:373) at org.eclipse.jface.dialogs.Dialog$2.widgetSelected(Dialog.java:624) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:228) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3910) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3503) at org.eclipse.jface.window.Window.runEventLoop(Window.java:825) at org.eclipse.jface.window.Window.open(Window.java:801) at org.eclipse.gmf.internal.bridge.ui.dashboard.DashboardMediator$RunWizardAction.run(DashboardMediator.java:316) at org.eclipse.gmf.internal.bridge.ui.dashboard.HyperlinkFigure$1.mousePressed(HyperlinkFigure.java:63) at org.eclipse.draw2d.Figure.handleMousePressed(Figure.java:873) at org.eclipse.draw2d.SWTEventDispatcher.dispatchMousePressed(SWTEventDispatcher.java:214) at org.eclipse.draw2d.LightweightSystem$EventHandler.mouseDown(LightweightSystem.java:513) at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:179) at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84) at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1003) at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3910) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3503) at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2405) at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2369) at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2221) at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:500) at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332) at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:493) at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149) at org.eclipse.ui.internal.ide.application.IDEApplication.start(IDEApplication.java:113) at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:194) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110) at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:368) at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:559) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:514) at org.eclipse.equinox.launcher.Main.run(Main.java:1311) Has anyone an idea what is going wrong? I looked a while at my model but were not able to find something wrong. I just thought there might be a recursion due to the "Unhandled event loop exception" but is this even possible? Thanks in advance, Dominik

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  • Why Fusion Middleware matters to Oracle Applications and Fusion Applications customers?

    - by Harish Gaur
    Did you miss this general session on Monday morning presented by Amit Zavery, VP of Oracle Fusion Middleware Product Management? There will be a recording made available shortly and in the meanwhile, here is a recap. Amit presented 5 strategies customers can leverage today to extend their applications. Figure 1: 5 Oracle Fusion Middleware strategies to extend Oracle Applications & Oracle Fusion Apps 1. Engage Everyone – Provide intuitive and social experience for application users using Oracle WebCenter 2. Extend Enterprise – Extend Oracle Applications to mobile devices using Oracle ADF Mobile 3. Orchestrate Processes – Automate key organization processes across on-premise & cloud applications using Oracle BPM Suite & Oracle SOA Suite 4. Secure the core – Provide single sign-on and self-service provisioning across multiple apps using Oracle Identity Management 5. Optimize Performance – Leverage Exalogic stack to consolidate multiple instance and improve performance of Oracle Applications Session included 3 demonstrations to illustrate these strategies. 1. First demo highlighted significance of mobile applications for unlocking existing investment in Applications such as EBS. Using a native iPhone application interacting with e-Business Suite, demo showed how expense approval can be mobile enabled with enhanced visibility using BI dashboards. 2. Second demo showed how you can extend a banking process in Siebel and Oracle Policy Automation with Oracle BPM Suite.Process starts in Siebel with a customer requesting a loan, and then jumps to OPA for loan recommendations and decision making and loan processing with approvals in handled in BPM Suite. Once approvals are completed Siebel is updated to complete the process. 3. Final demo showcased FMW components inside Fusion Applications, specifically WebCenter. Boeing, Underwriter Laboratories and Electronic Arts joined this quest and discussed 3 different approaches of leveraging Fusion Middleware stack to maximize their investment in Oracle Applications and/or Fusion Applications technology. Let’s briefly review what these customers shared during the session: 1. Extend Fusion Applications We know that Oracle Fusion Middleware is the underlying technology infrastructure for Oracle Fusion Applications. Architecturally, Oracle Fusion Apps leverages several components of Oracle Fusion Middleware from Oracle WebCenter for rich collaborative interface, Oracle SOA Suite & Oracle BPM Suite for orchestrating key underlying processes to Oracle BIEE for dash boarding and analytics. Boeing talked about how they are using Oracle BPM Suite 11g, a key component of Oracle Fusion Middleware with Oracle Fusion Apps to transform their supply chain. Tim Murnin, Director of Supply Chain talked about Boeing’s 5 year supply chain transformation journey. Boeing’s Integrated and Information Management division began with automation of critical RFQ process using Oracle BPM Suite. This 1st phase resulted in 38% reduction in labor costs for RFP. As a next step in this effort, Boeing is now creating a platform to enable electronic Order Management. Fusion Apps are playing a significant role in this phase. Boeing has gone live with Oracle Fusion Product Hub and efforts are underway with Oracle Fusion Distributed Order Orchestration (DOO). So, where does Oracle BPM Suite 11g fit in this equation? Let me explain. Business processes within Fusion Apps are designed using 2 standards: Business Process Execution Language (BPEL) and Business Process Modeling Notation (BPMN). These processes can be easily configured using declarative set of tools. Boeing leverages Oracle BPM Suite 11g (which supports BPMN 2.0) and Oracle SOA Suite (which supports BPEL) to “extend” these applications. Traditionally, customizations are done within an app using native technologies. But, instead of making process changes within Fusion Apps, Boeing has taken an approach of building “extensions” layer on top of the application. Fig 2: Boeing’s use of Oracle BPM Suite to orchestrate key supply chain processes across Fusion Apps 2. Maximize Oracle Applications investment Fusion Middleware appeals not only to Fusion Apps customers, but is also leveraged by Oracle E-Business Suite, PeopleSoft, Siebel and JD Edwards customers significantly. Using Oracle BPM Suite and Oracle SOA Suite is the recommended extension strategy for Oracle Fusion Apps and Oracle Applications Unlimited customers. Electronic Arts, E-Business Suite customer, spoke about their strategy to transform their order-to-cash process using Oracle SOA Suite, Oracle Foundation Packs and Oracle BAM. Udesh Naicker, Sr Director of IT at Elecronic Arts (EA), discussed how growth of social and digital gaming had started to put tremendous pressure on EA’s existing IT infrastructure. He discussed the challenge with millions of micro-transactions coming from several sources – Microsoft Xbox, Paypal, several service providers. EA found Order-2-Cash processes stretched to their limits. They lacked visibility into these transactions across the entire value chain. EA began by consolidating their E-Business Suite R11 instances into single E-Business Suite R12. EA needed to cater to a variety of service requirements, connectivity methods, file formats, and information latency. Their integration strategy was tactical, i.e., using file uploads, TIBCO, SQL scripts. After consolidating E-Business suite, EA standardized their integration approach with Oracle SOA Suite and Oracle AIA Foundation Pack. Oracle SOA Suite is the platform used to extend E-Business Suite R12 and standardize 60+ interfaces across several heterogeneous systems including PeopleSoft, Demantra, SF.com, Workday, and Managed EDI services spanning on-premise, hosted and cloud applications. EA believes that Oracle SOA Suite 11g based extension strategy has helped significantly in the followings ways: - It helped them keep customizations out of E-Business Suite, thereby keeping EBS R12 vanilla and upgrade safe - Developers are now proficient in technology which is also leveraged by Fusion Apps. This has helped them prepare for adoption of Fusion Apps in the future Fig 3: Using Oracle SOA Suite & Oracle e-Business Suite, Electronic Arts built new platform for order processing 3. Consolidate apps and improve scalability Exalogic is an optimal platform for customers to consolidate their application deployments and enhance performance. Underwriter Laboratories talked about their strategy to run their mission critical applications including e-Business Suite on Exalogic. Christian Anschuetz, CIO of Underwriter Laboratories (UL) shared how UL is on a growth path - $1B to $2.5B in 5 years- and planning a significant business transformation from a not-for-profit to a for-profit business. To support this growth, UL is planning to simplify its IT environment and the deployment complexity associated with ERP applications and technology it runs on. Their current applications were deployed on variety of hardware platforms and lacked comprehensive disaster recovery architecture. UL embarked on a mission to deploy E-Business Suite on Exalogic. UL’s solution is unique because it is one of the first to deploy a large number of Oracle applications and related Fusion Middleware technologies (SOA, BI, Analytical Applications AIA Foundation Pack and AIA EBS to Siebel UCM prebuilt integration) on the combined Exalogic and Exadata environment. UL is planning to move to a virtualized architecture toward the end of 2012 to securely host external facing applications like iStore Fig 4: Underwrites Labs deployed e-Business Suite on Exalogic to achieve performance gains Key takeaways are: - Fusion Middleware platform is certified with major Oracle Applications Unlimited offerings. Fusion Middleware is the underlying technological infrastructure for Fusion Apps - Customers choose Oracle Fusion Middleware to extend their applications (Apps Unlimited or Fusion Apps) to keep applications upgrade safe and prepare for Fusion Apps - Exalogic is an optimum platform to consolidate applications deployments and enhance performance

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  • Why Fusion Middleware matters to Oracle Applications and Fusion Applications customers?

    - by Harish Gaur
    Did you miss this general session on Monday morning presented by Amit Zavery, VP of Oracle Fusion Middleware Product Management? There will be a recording made available shortly and in the meanwhile, here is a recap. Amit presented 5 strategies customers can leverage today to extend their applications. Figure 1: 5 Oracle Fusion Middleware strategies to extend Oracle Applications & Oracle Fusion Apps 1. Engage Everyone – Provide intuitive and social experience for application users using Oracle WebCenter 2. Extend Enterprise – Extend Oracle Applications to mobile devices using Oracle ADF Mobile 3. Orchestrate Processes – Automate key organization processes across on-premise & cloud applications using Oracle BPM Suite & Oracle SOA Suite 4. Secure the core – Provide single sign-on and self-service provisioning across multiple apps using Oracle Identity Management 5. Optimize Performance – Leverage Exalogic stack to consolidate multiple instance and improve performance of Oracle Applications Session included 3 demonstrations to illustrate these strategies. 1. First demo highlighted significance of mobile applications for unlocking existing investment in Applications such as EBS. Using a native iPhone application interacting with e-Business Suite, demo showed how expense approval can be mobile enabled with enhanced visibility using BI dashboards. 2. Second demo showed how you can extend a banking process in Siebel and Oracle Policy Automation with Oracle BPM Suite.Process starts in Siebel with a customer requesting a loan, and then jumps to OPA for loan recommendations and decision making and loan processing with approvals in handled in BPM Suite. Once approvals are completed Siebel is updated to complete the process. 3. Final demo showcased FMW components inside Fusion Applications, specifically WebCenter. Boeing, Underwriter Laboratories and Electronic Arts joined this quest and discussed 3 different approaches of leveraging Fusion Middleware stack to maximize their investment in Oracle Applications and/or Fusion Applications technology. Let’s briefly review what these customers shared during the session: 1. Extend Fusion Applications We know that Oracle Fusion Middleware is the underlying technology infrastructure for Oracle Fusion Applications. Architecturally, Oracle Fusion Apps leverages several components of Oracle Fusion Middleware from Oracle WebCenter for rich collaborative interface, Oracle SOA Suite & Oracle BPM Suite for orchestrating key underlying processes to Oracle BIEE for dash boarding and analytics. Boeing talked about how they are using Oracle BPM Suite 11g, a key component of Oracle Fusion Middleware with Oracle Fusion Apps to transform their supply chain. Tim Murnin, Director of Supply Chain talked about Boeing’s 5 year supply chain transformation journey. Boeing’s Integrated and Information Management division began with automation of critical RFQ process using Oracle BPM Suite. This 1st phase resulted in 38% reduction in labor costs for RFP. As a next step in this effort, Boeing is now creating a platform to enable electronic Order Management. Fusion Apps are playing a significant role in this phase. Boeing has gone live with Oracle Fusion Product Hub and efforts are underway with Oracle Fusion Distributed Order Orchestration (DOO). So, where does Oracle BPM Suite 11g fit in this equation? Let me explain. Business processes within Fusion Apps are designed using 2 standards: Business Process Execution Language (BPEL) and Business Process Modeling Notation (BPMN). These processes can be easily configured using declarative set of tools. Boeing leverages Oracle BPM Suite 11g (which supports BPMN 2.0) and Oracle SOA Suite (which supports BPEL) to “extend” these applications. Traditionally, customizations are done within an app using native technologies. But, instead of making process changes within Fusion Apps, Boeing has taken an approach of building “extensions” layer on top of the application. Fig 2: Boeing’s use of Oracle BPM Suite to orchestrate key supply chain processes across Fusion Apps 2. Maximize Oracle Applications investment Fusion Middleware appeals not only to Fusion Apps customers, but is also leveraged by Oracle E-Business Suite, PeopleSoft, Siebel and JD Edwards customers significantly. Using Oracle BPM Suite and Oracle SOA Suite is the recommended extension strategy for Oracle Fusion Apps and Oracle Applications Unlimited customers. Electronic Arts, E-Business Suite customer, spoke about their strategy to transform their order-to-cash process using Oracle SOA Suite, Oracle Foundation Packs and Oracle BAM. Udesh Naicker, Sr Director of IT at Elecronic Arts (EA), discussed how growth of social and digital gaming had started to put tremendous pressure on EA’s existing IT infrastructure. He discussed the challenge with millions of micro-transactions coming from several sources – Microsoft Xbox, Paypal, several service providers. EA found Order-2-Cash processes stretched to their limits. They lacked visibility into these transactions across the entire value chain. EA began by consolidating their E-Business Suite R11 instances into single E-Business Suite R12. EA needed to cater to a variety of service requirements, connectivity methods, file formats, and information latency. Their integration strategy was tactical, i.e., using file uploads, TIBCO, SQL scripts. After consolidating E-Business suite, EA standardized their integration approach with Oracle SOA Suite and Oracle AIA Foundation Pack. Oracle SOA Suite is the platform used to extend E-Business Suite R12 and standardize 60+ interfaces across several heterogeneous systems including PeopleSoft, Demantra, SF.com, Workday, and Managed EDI services spanning on-premise, hosted and cloud applications. EA believes that Oracle SOA Suite 11g based extension strategy has helped significantly in the followings ways: - It helped them keep customizations out of E-Business Suite, thereby keeping EBS R12 vanilla and upgrade safe - Developers are now proficient in technology which is also leveraged by Fusion Apps. This has helped them prepare for adoption of Fusion Apps in the future Fig 3: Using Oracle SOA Suite & Oracle e-Business Suite, Electronic Arts built new platform for order processing 3. Consolidate apps and improve scalability Exalogic is an optimal platform for customers to consolidate their application deployments and enhance performance. Underwriter Laboratories talked about their strategy to run their mission critical applications including e-Business Suite on Exalogic. Christian Anschuetz, CIO of Underwriter Laboratories (UL) shared how UL is on a growth path - $1B to $2.5B in 5 years- and planning a significant business transformation from a not-for-profit to a for-profit business. To support this growth, UL is planning to simplify its IT environment and the deployment complexity associated with ERP applications and technology it runs on. Their current applications were deployed on variety of hardware platforms and lacked comprehensive disaster recovery architecture. UL embarked on a mission to deploy E-Business Suite on Exalogic. UL’s solution is unique because it is one of the first to deploy a large number of Oracle applications and related Fusion Middleware technologies (SOA, BI, Analytical Applications AIA Foundation Pack and AIA EBS to Siebel UCM prebuilt integration) on the combined Exalogic and Exadata environment. UL is planning to move to a virtualized architecture toward the end of 2012 to securely host external facing applications like iStore Fig 4: Underwrites Labs deployed e-Business Suite on Exalogic to achieve performance gains Key takeaways are: - Fusion Middleware platform is certified with major Oracle Applications Unlimited offerings. Fusion Middleware is the underlying technological infrastructure for Fusion Apps - Customers choose Oracle Fusion Middleware to extend their applications (Apps Unlimited or Fusion Apps) to keep applications upgrade safe and prepare for Fusion Apps - Exalogic is an optimum platform to consolidate applications deployments and enhance performance TAGS: Fusion Apps, Exalogic, BPM Suite, SOA Suite, e-Business Suite Integration

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  • Currency Conversion in Oracle BI applications

    - by Saurabh Verma
    Authored by Vijay Aggarwal and Hichem Sellami A typical data warehouse contains Star and/or Snowflake schema, made up of Dimensions and Facts. The facts store various numerical information including amounts. Example; Order Amount, Invoice Amount etc. With the true global nature of business now-a-days, the end-users want to view the reports in their own currency or in global/common currency as defined by their business. This presents a unique opportunity in BI to provide the amounts in converted rates either by pre-storing or by doing on-the-fly conversions while displaying the reports to the users. Source Systems OBIA caters to various source systems like EBS, PSFT, Sebl, JDE, Fusion etc. Each source has its own unique and intricate ways of defining and storing currency data, doing currency conversions and presenting to the OLTP users. For example; EBS stores conversion rates between currencies which can be classified by conversion rates, like Corporate rate, Spot rate, Period rate etc. Siebel stores exchange rates by conversion rates like Daily. EBS/Fusion stores the conversion rates for each day, where as PSFT/Siebel store for a range of days. PSFT has Rate Multiplication Factor and Rate Division Factor and we need to calculate the Rate based on them, where as other Source systems store the Currency Exchange Rate directly. OBIA Design The data consolidation from various disparate source systems, poses the challenge to conform various currencies, rate types, exchange rates etc., and designing the best way to present the amounts to the users without affecting the performance. When consolidating the data for reporting in OBIA, we have designed the mechanisms in the Common Dimension, to allow users to report based on their required currencies. OBIA Facts store amounts in various currencies: Document Currency: This is the currency of the actual transaction. For a multinational company, this can be in various currencies. Local Currency: This is the base currency in which the accounting entries are recorded by the business. This is generally defined in the Ledger of the company. Global Currencies: OBIA provides five Global Currencies. Three are used across all modules. The last two are for CRM only. A Global currency is very useful when creating reports where the data is viewed enterprise-wide. Example; a US based multinational would want to see the reports in USD. The company will choose USD as one of the global currencies. OBIA allows users to define up-to five global currencies during the initial implementation. The term Currency Preference is used to designate the set of values: Document Currency, Local Currency, Global Currency 1, Global Currency 2, Global Currency 3; which are shared among all modules. There are four more currency preferences, specific to certain modules: Global Currency 4 (aka CRM Currency) and Global Currency 5 which are used in CRM; and Project Currency and Contract Currency, used in Project Analytics. When choosing Local Currency for Currency preference, the data will show in the currency of the Ledger (or Business Unit) in the prompt. So it is important to select one Ledger or Business Unit when viewing data in Local Currency. More on this can be found in the section: Toggling Currency Preferences in the Dashboard. Design Logic When extracting the fact data, the OOTB mappings extract and load the document amount, and the local amount in target tables. It also loads the exchange rates required to convert the document amount into the corresponding global amounts. If the source system only provides the document amount in the transaction, the extract mapping does a lookup to get the Local currency code, and the Local exchange rate. The Load mapping then uses the local currency code and rate to derive the local amount. The load mapping also fetches the Global Currencies and looks up the corresponding exchange rates. The lookup of exchange rates is done via the Exchange Rate Dimension provided as a Common/Conforming Dimension in OBIA. The Exchange Rate Dimension stores the exchange rates between various currencies for a date range and Rate Type. Two physical tables W_EXCH_RATE_G and W_GLOBAL_EXCH_RATE_G are used to provide the lookups and conversions between currencies. The data is loaded from the source system’s Ledger tables. W_EXCH_RATE_G stores the exchange rates between currencies with a date range. On the other hand, W_GLOBAL_EXCH_RATE_G stores the currency conversions between the document currency and the pre-defined five Global Currencies for each day. Based on the requirements, the fact mappings can decide and use one or both tables to do the conversion. Currency design in OBIA also taps into the MLS and Domain architecture, thus allowing the users to map the currencies to a universal Domain during the implementation time. This is especially important for companies deploying and using OBIA with multiple source adapters. Some Gotchas to Look for It is necessary to think through the currencies during the initial implementation. 1) Identify various types of currencies that are used by your business. Understand what will be your Local (or Base) and Documentation currency. Identify various global currencies that your users will want to look at the reports. This will be based on the global nature of your business. Changes to these currencies later in the project, while permitted, but may cause Full data loads and hence lost time. 2) If the user has a multi source system make sure that the Global Currencies and Global Rate Types chosen in Configuration Manager do have the corresponding source specific counterparts. In other words, make sure for every DW specific value chosen for Currency Code or Rate Type, there is a source Domain mapping already done. Technical Section This section will briefly mention the technical scenarios employed in the OBIA adaptors to extract data from each source system. In OBIA, we have two main tables which store the Currency Rate information as explained in previous sections. W_EXCH_RATE_G and W_GLOBAL_EXCH_RATE_G are the two tables. W_EXCH_RATE_G stores all the Currency Conversions present in the source system. It captures data for a Date Range. W_GLOBAL_EXCH_RATE_G has Global Currency Conversions stored at a Daily level. However the challenge here is to store all the 5 Global Currency Exchange Rates in a single record for each From Currency. Let’s voyage further into the Source System Extraction logic for each of these tables and understand the flow briefly. EBS: In EBS, we have Currency Data stored in GL_DAILY_RATES table. As the name indicates GL_DAILY_RATES EBS table has data at a daily level. However in our warehouse we store the data with a Date Range and insert a new range record only when the Exchange Rate changes for a particular From Currency, To Currency and Rate Type. Below are the main logical steps that we employ in this process. (Incremental Flow only) – Cleanup the data in W_EXCH_RATE_G. Delete the records which have Start Date > minimum conversion date Update the End Date of the existing records. Compress the daily data from GL_DAILY_RATES table into Range Records. Incremental map uses $$XRATE_UPD_NUM_DAY as an extra parameter. Generate Previous Rate, Previous Date and Next Date for each of the Daily record from the OLTP. Filter out the records which have Conversion Rate same as Previous Rates or if the Conversion Date lies within a single day range. Mark the records as ‘Keep’ and ‘Filter’ and also get the final End Date for the single Range record (Unique Combination of From Date, To Date, Rate and Conversion Date). Filter the records marked as ‘Filter’ in the INFA map. The above steps will load W_EXCH_RATE_GS. Step 0 updates/deletes W_EXCH_RATE_G directly. SIL map will then insert/update the GS data into W_EXCH_RATE_G. These steps convert the daily records in GL_DAILY_RATES to Range records in W_EXCH_RATE_G. We do not need such special logic for loading W_GLOBAL_EXCH_RATE_G. This is a table where we store data at a Daily Granular Level. However we need to pivot the data because the data present in multiple rows in source tables needs to be stored in different columns of the same row in DW. We use GROUP BY and CASE logic to achieve this. Fusion: Fusion has extraction logic very similar to EBS. The only difference is that the Cleanup logic that was mentioned in step 0 above does not use $$XRATE_UPD_NUM_DAY parameter. In Fusion we bring all the Exchange Rates in Incremental as well and do the cleanup. The SIL then takes care of Insert/Updates accordingly. PeopleSoft:PeopleSoft does not have From Date and To Date explicitly in the Source tables. Let’s look at an example. Please note that this is achieved from PS1 onwards only. 1 Jan 2010 – USD to INR – 45 31 Jan 2010 – USD to INR – 46 PSFT stores records in above fashion. This means that Exchange Rate of 45 for USD to INR is applicable for 1 Jan 2010 to 30 Jan 2010. We need to store data in this fashion in DW. Also PSFT has Exchange Rate stored as RATE_MULT and RATE_DIV. We need to do a RATE_MULT/RATE_DIV to get the correct Exchange Rate. We generate From Date and To Date while extracting data from source and this has certain assumptions: If a record gets updated/inserted in the source, it will be extracted in incremental. Also if this updated/inserted record is between other dates, then we also extract the preceding and succeeding records (based on dates) of this record. This is required because we need to generate a range record and we have 3 records whose ranges have changed. Taking the same example as above, if there is a new record which gets inserted on 15 Jan 2010; the new ranges are 1 Jan to 14 Jan, 15 Jan to 30 Jan and 31 Jan to Next available date. Even though 1 Jan record and 31 Jan have not changed, we will still extract them because the range is affected. Similar logic is used for Global Exchange Rate Extraction. We create the Range records and get it into a Temporary table. Then we join to Day Dimension, create individual records and pivot the data to get the 5 Global Exchange Rates for each From Currency, Date and Rate Type. Siebel: Siebel Facts are dependent on Global Exchange Rates heavily and almost none of them really use individual Exchange Rates. In other words, W_GLOBAL_EXCH_RATE_G is the main table used in Siebel from PS1 release onwards. As of January 2002, the Euro Triangulation method for converting between currencies belonging to EMU members is not needed for present and future currency exchanges. However, the method is still available in Siebel applications, as are the old currencies, so that historical data can be maintained accurately. The following description applies only to historical data needing conversion prior to the 2002 switch to the Euro for the EMU member countries. If a country is a member of the European Monetary Union (EMU), you should convert its currency to other currencies through the Euro. This is called triangulation, and it is used whenever either currency being converted has EMU Triangulation checked. Due to this, there are multiple extraction flows in SEBL ie. EUR to EMU, EUR to NonEMU, EUR to DMC and so on. We load W_EXCH_RATE_G through multiple flows with these data. This has been kept same as previous versions of OBIA. W_GLOBAL_EXCH_RATE_G being a new table does not have such needs. However SEBL does not have From Date and To Date columns in the Source tables similar to PSFT. We use similar extraction logic as explained in PSFT section for SEBL as well. What if all 5 Global Currencies configured are same? As mentioned in previous sections, from PS1 onwards we store Global Exchange Rates in W_GLOBAL_EXCH_RATE_G table. The extraction logic for this table involves Pivoting data from multiple rows into a single row with 5 Global Exchange Rates in 5 columns. As mentioned in previous sections, we use CASE and GROUP BY functions to achieve this. This approach poses a unique problem when all the 5 Global Currencies Chosen are same. For example – If the user configures all 5 Global Currencies as ‘USD’ then the extract logic will not be able to generate a record for From Currency=USD. This is because, not all Source Systems will have a USD->USD conversion record. We have _Generated mappings to take care of this case. We generate a record with Conversion Rate=1 for such cases. Reusable Lookups Before PS1, we had a Mapplet for Currency Conversions. In PS1, we only have reusable Lookups- LKP_W_EXCH_RATE_G and LKP_W_GLOBAL_EXCH_RATE_G. These lookups have another layer of logic so that all the lookup conditions are met when they are used in various Fact Mappings. Any user who would want to do a LKP on W_EXCH_RATE_G or W_GLOBAL_EXCH_RATE_G should and must use these Lookups. A direct join or Lookup on the tables might lead to wrong data being returned. Changing Currency preferences in the Dashboard: In the 796x series, all amount metrics in OBIA were showing the Global1 amount. The customer needed to change the metric definitions to show them in another Currency preference. Project Analytics started supporting currency preferences since 7.9.6 release though, and it published a Tech note for other module customers to add toggling between currency preferences to the solution. List of Currency Preferences Starting from 11.1.1.x release, the BI Platform added a new feature to support multiple currencies. The new session variable (PREFERRED_CURRENCY) is populated through a newly introduced currency prompt. This prompt can take its values from the xml file: userpref_currencies_OBIA.xml, which is hosted in the BI Server installation folder, under :< home>\instances\instance1\config\OracleBIPresentationServicesComponent\coreapplication_obips1\userpref_currencies.xml This file contains the list of currency preferences, like“Local Currency”, “Global Currency 1”,…which customers can also rename to give them more meaningful business names. There are two options for showing the list of currency preferences to the user in the dashboard: Static and Dynamic. In Static mode, all users will see the full list as in the user preference currencies file. In the Dynamic mode, the list shown in the currency prompt drop down is a result of a dynamic query specified in the same file. Customers can build some security into the rpd, so the list of currency preferences will be based on the user roles…BI Applications built a subject area: “Dynamic Currency Preference” to run this query, and give every user only the list of currency preferences required by his application roles. Adding Currency to an Amount Field When the user selects one of the items from the currency prompt, all the amounts in that page will show in the Currency corresponding to that preference. For example, if the user selects “Global Currency1” from the prompt, all data will be showing in Global Currency 1 as specified in the Configuration Manager. If the user select “Local Currency”, all amount fields will show in the Currency of the Business Unit selected in the BU filter of the same page. If there is no particular Business Unit selected in that filter, and the data selected by the query contains amounts in more than one currency (for example one BU has USD as a functional currency, the other has EUR as functional currency), then subtotals will not be available (cannot add USD and EUR amounts in one field), and depending on the set up (see next paragraph), the user may receive an error. There are two ways to add the Currency field to an amount metric: In the form of currency code, like USD, EUR…For this the user needs to add the field “Apps Common Currency Code” to the report. This field is in every subject area, usually under the table “Currency Tag” or “Currency Code”… In the form of currency symbol ($ for USD, € for EUR,…) For this, the user needs to format the amount metrics in the report as a currency column, by specifying the currency tag column in the Column Properties option in Column Actions drop down list. Typically this column should be the “BI Common Currency Code” available in every subject area. Select Column Properties option in the Edit list of a metric. In the Data Format tab, select Custom as Treat Number As. Enter the following syntax under Custom Number Format: [$:currencyTagColumn=Subjectarea.table.column] Where Column is the “BI Common Currency Code” defined to take the currency code value based on the currency preference chosen by the user in the Currency preference prompt.

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  • Add linux user with restricted access

    - by Dominik Str
    I need to create a user on linux with access rights only to one folder. Background: I have installed git on my virtual server (Debian). I also created a user for the repository. There is a lot of private data on the server. But all folders have read-access for others, because it's needed for the applications which run on the server. So the git-user can see all the data. I would like to restrict the git user only to the folder where the repository is installed. I also tried ACL, but it didn't work. Is there a better way to do this? Thanks in advance!

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  • Don&rsquo;t Miss &ldquo;Transform Field Service Delivery with Oracle Real-Time Scheduler&rdquo;

    - by ruth.donohue
    Field resources are an expensive element in the service equation. Maximizing the scheduling and routing of these resources is critical in reducing costs, increasing profitability, and improving the customer experience. Oracle Real-Time Scheduler creates cost-optimized plans and schedules for service technicians that increase operational efficiencies and improve margins. It enhances Oracle’s Siebel Field Service with real-time scheduling and dispatch capabilities that ensure service requests are allocated efficiently and service levels are honored. Join our live Webcast to learn how your organization can leverage Oracle Real-Time Scheduler to: Increase operational efficiency with real-time scheduling that enables field service technicians to handle more calls per day and reduce travel mileage Resolve issues faster with dynamic work flows that ensure you have the right technician with the right skill set for the right job Improve the customer experience with real-time planning that optimizes field technician routing, reduces customer wait times, and minimizes missed SLAs Date: Thursday, March 10, 2011 Time: 8:30 am PT / 11:30 am ET / 4:30 pm UK / 5:30 pm CET Click here to register now.   Technorati Tags: Siebel Field Service,Oracle Real-Time Scheduler

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • C2C - Customer 2 Cloud Program

    - by Hartmut Wiese
    What´s in it for partners? A special Webinar for EMEA partners The Blog Entry is referring to this EMEA CRM Community blog entry here. The new Oracle Customer 2 Cloud (C2C) Program offers sizeable CX Cloud business opportunities for our partners into their existing Siebel, Peoplesoft or Oracle eBusiness Suite customers installed base, leveraging financial incentives that allow customers switching part of their On Premises solutions' maintenance fees against Cloud subscriptions from the market leading provider of CX Cloud business solutions. Look at this introduction video to have a first feeling about the C2C program and then join us on Tuesday June 10th at 9am CET (8am UK) to find out how you and your customers can benefit from this program to secure existing Siebel, Peoplesoft or Oracle eBusiness Suite accounts while generating new business opportunities. Register here! added by Hartmut Wiese: JD Edwards is not explicitly mentioned for this program but I also did not found a remark that it is not included.

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  • You Can Deliver an Engaging Online Experience Across All Phases of the Customer Journey

    - by Christie Flanagan
    Engage. Empower. Optimize. Today’s customers have higher expectations and more choices than ever before.  To succeed in this environment, organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand.  Oracle WebCenter Sites combines with other customer experience applications such as Oracle ATG Commerce, Oracle Endeca, Oracle Real-Time Decisions and Siebel CRM to deliver a connected customer experience across your websites and campaigns. Attend this Webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast.

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