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  • Upload Recordings Of The Problem To Your SR

    - by bseckin
    Do you find yourself trying several times to explain a problem in a Service Request? Does the support engineer ask more than once for clarification? If so, you might be interested in DITO -- Demo It To Oracle. DITO uses CamStudio (free download!) to record the exact nature of the problem, and upload the output to your SR. The following articles provide more details: Working with Support - MOSSOS (Doc ID 1265130.1) "Demo It To Oracle" (DITO) - CamStudio Help (Doc ID 11.1) Why take up valuable time first explaining the problem, then trying to get a web conference setup to show exactly what is going on? The next time you file an SR, try including a recording showing exactly which application is failing, where it is failing, and what it looks like when it fails.

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  • From Transactions To Engagement

    - by David Dorf
    I've mentioned in the past that Oracle has invested quite a bit in acquiring social companies to build out its Social Relationship Management suite.  The concept is to shift away from transactions and towards engagement.  Social media represents a great opportunity to engage with customers, learn what they want, and personalize the shopping experience for them. I look at SRM as the bridge between traditional CRM and CX.  If you're looking for ideas, check out Five Social Retailing Suggestions and Social Analytics and the Customer.  There are lots of ways to leverage social media to enhance the customer experience and thus drive more sales. My friends over at 8th Bridge have just released their Social IQ report in which they rate retailers on their social capabilities.  They also produced a nice infographic so you can consume the data quickly, but I'd still encourage you to download the full report. Retailers interested in upping their SRM abilities should definitely stop by the Oracle booth at NRF in January.

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  • Building a Roadmap for an IAM Platform

    - by B Shashikumar
    Identity Management is no longer a departmental solution, it has become a strategic part of every organization's security posture. Enterprises require a forward thinking Identity Management strategy. In our previous blog post on "The Oracle Platform Approach", we discussed a recent study by Aberdeen which showed that organizations taking a platform approach can reduce cost by as much as 48% and have 35% fewer audit deficiencies. So how does an organization get started with an Identity Management (IAM) Platform? What are the components of such a platform and how can an organization continuously evolve it for better ROI and IT agility. What are some of the best practices to begin an IAM deployment? To find out the answers and to learn how ot build a comprehensive IAM roadmap, check out this presentation which discusses how Oracle can provide a quick start to your IAM program.  Platform approach-series-building a-roadmap-finalv1 View more presentations from OracleIDM

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  • Video Did Not Kill the Podcast Star

    - by Justin Kestelyn
    Who says video killed the podcast star? We're seeing more favorites out there than ever before. For example, the OTN team is proud to be supporters of the Java Spotlight Podcasts, straight from the official Java Evangelist Team at Oracle (lots of great insider info); the OurSQL: The MySQL Database Podcasts, produced by MySQL maven (and Oracle ACE Director) Sheeri Cabral; and The GlassFish Podcast, always a reliable source. And we'd add The Java Posse and The Basement Coders to our personal playlist. And although we're on a video kick ourselves at the moment, you can still get the audio of our TechCast Live shows, if you think we have "faces for radio."

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  • Microsoft Access 2010 Tips and Tricks

    Make Use of Templates If you are totally new to Access 2010 and are worried about starting your own database from scratch, don't worry, as Microsoft has loaded the program with tons of templates to help you get started. The templates range across different industries to cover varying needs, and you can begin using them by simply deleting the sample data and inserting your own. As a side note, you can cut down on browsing time spent on looking for a template by going to the BackStage View's New tab and typing a descriptive term into the Search field. This should give you some results of relat...

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  • Tab Sweep: Dynamic JSF Forms, GlassFish on VPS, Upgrading to 3.1.2, Automated Deployment Script, ...

    - by arungupta
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • Dynamic forms, JSF world was long waiting for (Oleg Varaksin) • Creating a Deployment Pipeline with Jenkins, Nexus, Ant and Glassfish (Rob Terp) • Installing Java EE 6 SDK with Glassfish included on a VPS without GUI (jvm host) • GlassFish multimode Command for Batch Processing (javahowto) • Servlet Configuration in Servlet 3.0 api (Nikos Lianeris) • Creating a Simple Java Message Service (JMS) Producer with NetBeans and GlassFish (Oracle Learning Library) • GlassFish 3.1 to JBoss AS 7.1.1 EJB Invocation (java howto) • Tests In Java Ee For Zero-error Applications (Dylan Rodriguez) • Upgrading GlassFish 3.1.1 to 3.1.2 on Oracle Linux 6.2 64-bit (Matthias Hoys) • Migrating an Automated Deployment Script from Glassfish v2 to Glassfish v3 (Rob Terp) • Installer updates, Glassfish, Confluence and more…! (Rimu Hosting)

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  • New MOS Community: Hyperion Financial Close Management

    - by inowodwo
    Christmas has come early with a new Community in the Business Analytics Area! posted by Melanie Lunt: In the spirit of Christmas let's unwrap this community.....  The new community is the Hyperion Financial Close Management (FCM) Community. This community can be found under the Hyperion EPM Category.  Please post you questions about Hyperion Financial Close Management (FCM), including Close Manager and Account Reconciliation Manager (ARM) in this community. This communities are moderated by Oracle and we are looking forward to see you post your questions and help us build a strong community where you can collaborate with other customer, peers and Oracle. Merry Christmas and Happy New Year!

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  • Multiple vulnerabilities in Thunderbird

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2372 Permissions, Privileges, and Access Controls vulnerability 3.5 Thunderbird Solaris 11 11/11 SRU 2 Solaris 10 Contact Support CVE-2011-2995 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2997 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2998 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2999 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3000 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 CVE-2011-3001 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3005 Denial Of Service (DoS) vulnerability 9.3 CVE-2011-3232 Improper Control of Generation of Code ('Code Injection') vulnerability 9.3 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • What are your intentions with Java technology, Big Red?

    - by hinkmond
    Here's another article (this time from TechCentral) giving the roadmap of what's intended to be done with Java technology moving forward toward Java SE 8, 9, 10 and beyond. See: Oracle outlines Java Intentions Here's a quote: Under the subheading, "Works Everywhere and With Everything," Oracle lists goals like scaling down to embedded systems and up to massive servers, as well as support for heterogeneous compute models. If our group is going to get Java working "Everywhere and With Everything", we'd better get crackin'! We have to especially make more room in our lab, if we need to fit "Everything" in there to test... "Everything" takes up a lot of room! Hinkmond

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  • OSB, Service Callouts and OQL - Part 1

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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  • Webcast on using live upgrade

    - by Owen Allen
    Leon Shaner is doing a webcast next week, on Thursday Nov. 6 at 11 am EST, about updating Oracle Solaris in Ops Center using Live Upgrade. He's also written a blog post over on the Enterprise Manager blog about using Live Upgrade and and Oracle Solaris 11 Boot Environments, which goes into a lot of detail about the benefits, requirements, setup, and use of these features. To join the webconference, when it rolls around: Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209834092&UID=1512097467&PW=NMTJjY2NkZjg0&RT=MiMxMQ%3D%3D If requested, enter your name and email address. If a password is required, enter the meeting password: oracle123 Click Join. To dial into the conference, dial 1-866-682-4770 (US/Canada) or go here for the numbers in other countries. The conference code is 7629343# and the security code is 7777#.

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  • Windows: starting sqlplus in new window from cygwin bash

    - by katsumii
    When I start sqlplus, more often than not, I want it to start in new window,whether it be on Linux/Solaris GNOME or Windows.I seldom use GNOME so I never bothered to figure out how.On Windows, one can use Windows menu or Win+R "Run" dialog but I prefer usingbash. Because, this way, I can keep the history in ~/.bash_history file.There are 2 ways. Using cmd.exe or cygstart.For example, to start default sqlplus.exe to connect to default local instance. $ cmd /c "start sqlplus sys/oracle as sysdba" 2nd example. To start sqlplus in 2nd Oracle home and to connect to non-default local instance. $ ORACLE_SID=orcl cygstart /cygdrive/g/app/product/11.2.0.3/dbhome_1/BIN/sqlplus scott I hope this tip helps reducing your DBA time.

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  • The Role of High Availability Computing on Business Continuity -- Part 1 of 2

    For organizations that can't afford, sustain or justify downtime -- developing, implementing and testing a high-availability computing strategy is essential. Unplanned downtime affects company reputation, stock price and competitive strategy. It can even delay IT innovation projects necessary for delivering new services to customers. LLearn how Oracle's approach to high availability computing is fundamentally different from the traditional model. Hear Oracle Thought Leader Balaji Bashyam (Vice President, Global Database Support) discuss high availability strategy, best practices, and the effects of availability on business, in a question and answer interview format. This podcast is presented in two parts and is intended for an audience of decision makers and influencers. Part 1 of 2

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  • Seizing The Moment With Mobility

    - by Scott Ewart
    Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Read the remainder of this guest post on the Oracle Applications Blog by Oracle Vice President of Fusion Apps, Hernan Capdevila. http://bit.ly/FusionMobile

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  • Upload Recordings Of The Problem To Your SR

    - by jhpierce
    Do you find yourself trying several times to explain a problem in a Service Request? Does the support engineer ask more than once for clarification? If so, you might be interested in DITO -- Demo It To Oracle. DITO uses CamStudio (free download!) to record the exact nature of the problem, and upload the output to your SR. The following articles provide more details: Working with Support - MOSSOS (Doc ID 1265130.1) "Demo It To Oracle" (DITO) - CamStudio Help ( Doc ID 11.1) Why take up valuable time first explaining the problem, then trying to get a web conference setup to show exactly what is going on? The next time you file an SR, try including a recording showing exactly which application is failing, where it is failing, and what it looks like when it fails.

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  • Bunny Inc. Season 2: Find Specialist Partner Resources for Success

    - by kellsey.ruppel
    You may need an additional hand to improve your IT infrastructure, or advice to evolve existing enterprise applications. Or perhaps you’re seeking revolutionary ideas to refresh online presence. Whatever the case, spotting the right partners’ ecosystem will be a central step to grow your business. Don't be a Hare Inc. company by wasting valuable time sourcing relevant expertise, competencies and proven successes on Oracle's product portfolio on your own. Follow Bunny Inc. in the fourth episode of the saga and discover what our worldwide partner community can do for you thanks to the new Oracle Partner Network Specialized program. 

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  • The Convergence of Risk and Performance Management

    Historically, the market has viewed Enterprise Performance Management (EPM) and Governance, Risk and Compliance (GRC) as separate processes and solutions. But these two worlds are coming together-in fact industry analyst firms such as AMR Research believe that by the end of 2009, risk management will be part of every EPM discussion. Tune into this conversation with John O'Rourke, VP of Product Marketing for Oracle Enterprise Performance Management Solutions, and Karen dela Torre, Senior Director of Product Marketing for Financial Applications to learn how EPM and GRC are converging, what the integration points are, and what Oracle is doing to help customers perform more effective risk and performance management.

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